Missing calls - OnePlus 6T Questions & Answers

So I have missed calls couple of times in last 1 week of having this phone... Phone has full coverage, but calls went straight to voice mail..
One more issue.. recently one of my friend mentioned that he could here my voice even after I disconnected his call.. I read in forums that these two issues have been happening since OnePlus 6...
anyone faced these issues?
@Funk Wizard... Do you happen to know if these are known issues? I have seen this reported in multiple threads on XDA and OnePlus forums

Yes this has been happening to me also, can't figure it out. Carrier is Telus in Canada.

joefloater said:
Yes this has been happening to me also, can't figure it out. Carrier is Telus in Canada.
Click to expand...
Click to collapse
Did you try RMA? I wonder if this is fault device or carrier issue.. have seen in OnePlus forums that this happens on OnePlus 6 also

joefloater said:
Yes this has been happening to me also, can't figure it out. Carrier is Telus in Canada.
Click to expand...
Click to collapse
Did you disabled anything?

Related

Can't get 4G

Hi, I have the unlocked essential phone from Amazon. Can anyone on AT&T share their APN settings with me? I have already tried a few I found on Google, and tried changing some settings with that special number you put in the dialer to no avail. No matter where go I get HSPA. Nothing else.
WiddleyScudds said:
Hi, I have the unlocked essential phone from Amazon. Can anyone on AT&T share their APN settings with me? I have already tried a few I found on Google, and tried changing some settings with that special number you put in the dialer to no avail. No matter where go I get HSPA. Nothing else.
Click to expand...
Click to collapse
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Sent from my PH-1 using XDA Labs
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
Really? How does that work?
WiddleyScudds said:
Really? How does that work?
Click to expand...
Click to collapse
I read it when I first got the device... It doesn't show in their system... So I still have LTE... But if I told them... I'd be screwed...
Sent from my PH-1 using XDA Labs
I switched from Verizon to Att and was at a store with this very same Essential phone and we activated it right there and I have no issues with LTE! Hmmm!
starbiker99 said:
I switched from Verizon to Att and was at a store with this very same Essential phone and we activated it right there and I have no issues with LTE! Hmmm!
Click to expand...
Click to collapse
What exactly is your point
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
WiddleyScudds said:
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
Click to expand...
Click to collapse
Yeah I think something else is up. I have constantly used unlocked phones on AT&T for the past 6 years and no issues. Even now I have the Essential and I have perfect LTE. Sorry man I wish I new what was up with your device, but I don't. Only thing I can think of is maybe you have a defective device and might think about returning it or warranty repair?
WiddleyScudds said:
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
Click to expand...
Click to collapse
I can't find the article I read... Nor the webpage that had the fine print I'm referring to...
Maybe they changed their policy... I know wifi calling and HD voice aren't available for essential... Because it's not an AT&T branded device...
Sent from my PH-1 using XDA Labs
rignfool said:
I can't find the article I read... Nor the webpage that had the fine print I'm referring to...
Maybe they changed their policy... I know wifi calling and HD voice aren't available for essential... Because it's not an AT&T branded device...
Click to expand...
Click to collapse
I dont care about wifi calling and I don't know what HD is. But I'll tell ya what. I'm pissed. This is my third phone this year because the other two wouldn't work at all. I just sent essential an email.
WiddleyScudds said:
I dont care about wifi calling and I don't know what HD is. But I'll tell ya what. I'm pissed. This is my third phone this year because the other two wouldn't work at all. I just sent essential an email.
Click to expand...
Click to collapse
My understanding of the situation is it's all Big Blue's fault... And has nothing to do with essential...
Sent from my PH-1 using XDA Labs
rignfool said:
My understanding of the situation is it's all Big Blue's fault... And has nothing to do with essential...
Click to expand...
Click to collapse
Wouldn't doubt it. Nonetheless, thanks shedding some light on the issue. Luckily my dad still pays my bill, or I'd be out of there so fast. I hate AT&T.
doctahjeph said:
Yeah I think something else is up. I have constantly used unlocked phones on AT&T for the past 6 years and no issues. Even now I have the Essential and I have perfect LTE. Sorry man I wish I new what was up with your device, but I don't. Only thing I can think of is maybe you have a defective device and might think about returning it or warranty repair?
Click to expand...
Click to collapse
So APN is not the problem, now I'm gonna have to drive to AT&T & make a scene. If anyone has any more info I'd be glad to hear it. If someone did change their APN and got it to work I'd love to know.
WiddleyScudds said:
What exactly is your point
Click to expand...
Click to collapse
My point is that Att knows that I have an Essential phone ( we installed the sims in the store) and in fact I have 2 of them on my account and they both use LTE. I have seen the H show up when traveling down I70 in Eastern Kansas but is almost always says LTE. Maybe I am misunderstanding the issue here. Here are my APN settings.
Edit: I also am set to Global under prefered network types. Where I live the Speed seems much faster than set on 4G/LTE from my speed tests 45Mb vs 20Mb not sure if that is scientific or not.
starbiker99 said:
My point is that Att knows that I have an Essential phone ( we installed the sims in the store) and in fact I have 2 of them on my account and they both use LTE. I have seen the H show up when traveling down I70 in Eastern Kansas but is almost always says LTE. Maybe I am misunderstanding the issue here. Here are my APN settings.
Edit: I also am set to Global under prefered network types. Where I live the Speed seems much faster than set on 4G/LTE from my speed tests 45Mb vs 20Mb not sure if that is scientific or not.
Click to expand...
Click to collapse
I can't get service at all on the NXTGENPHONE APN. Only the attached phone one works.
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
I have an idea tell me if you think it'll work. I just re read the thread that kinda explains this. I go back to at&t and have them put a new sim card in my old Zenfone 2, which is micro SD. It is unlocked and I had 4G working on it. Then cut the sim card and put it in the essential phone and Bam. What do you think? Or is it already in this "database"?
WiddleyScudds said:
I have an idea tell me if you think it'll work. I just re read the thread that kinda explains this. I go back to at&t and have them put a new sim card in my old Zenfone 2, which is micro SD. It is unlocked and I had 4G working on it. Then cut the sim card and put it in the essential phone and Bam. What do you think? Or is it already in this "database"?
Click to expand...
Click to collapse
Essential is now supported on AT&T.
https://twitter.com/Arubin/status/968967961661792256?s=19
doctahjeph said:
Essential is now supported on AT&T.
https://twitter.com/Arubin/status/968967961661792256?s=19
Click to expand...
Click to collapse
You mean 4G is now supported? The phone has always been supported.
WiddleyScudds said:
You mean 4G is now supported? The phone has always been supported.
Click to expand...
Click to collapse
Yes while you could use the device on AT&T as many of have it was not a recognized device by at&t. If you gave them your IMEI they wouldn't recognize the device as an official AT&T compatible device. Why some people like yourself don't get the full AT&T experience like LTE. That won't be an issue now. The essential PH-1 is an officially recognized device by AT&T.
So do I need a new sim now? I've been messing around with settings and still can't get 4G.

Note 7 Global Version - Bad connectivity / no incoming calls possible

Hey guys,
i got my Redmi Note 7 Global Version from honorbuy on Tuesday and i really like it. I'm living in Germany and have one big problem
with my phone, i have a bad connectivity/reception and many incoming calls dont work. Other people can't reach me, even if
there is one stripe at 4G Connectivity. I also don't get a reminder of a "tried call". Sorry for me english, i hope you can understand
this.
I have the correct APN Settings and even tried my old smartphone (Mate 9) and there is no problem with calls. If i call someone
else with the Note 7 it is no problem, but he cant call me back, this is very strange. It doesn ring and the guy whos tries to call
me just gets an info "No reachable at the moment". Do you have any ideas what could help or
is it maybe even damaged or a software issue ?
Thank you very much
xs1cht said:
Hey guys,
i got my Redmi Note 7 Global Version from honorbuy on Tuesday and i really like it. I'm living in Germany and have one big problem
with my phone, i have a bad connectivity/reception and many incoming calls dont work. Other people can't reach me, even if
there is one stripe at 4G Connectivity. I also don't get a reminder of a "tried call". Sorry for me english, i hope you can understand
this.
I have the correct APN Settings and even tried my old smartphone (Mate 9) and there is no problem with calls. If i call someone
else with the Note 7 it is no problem, but he cant call me back, this is very strange. It doesn ring and the guy whos tries to call
me just gets an info "No reachable at the moment". Do you have any ideas what could help or
is it maybe even damaged or a software issue ?
Thank you very much
Click to expand...
Click to collapse
I dunno much about Germany but I have the Chinese version in America on Cricket and the Signal is phenomenal. Try to move around. Did u check your lte bands before purchase?
kenennaoyeka said:
I dunno much about Germany but I have the Chinese version in America on Cricket and the Signal is phenomenal. Try to move around. Did u check your lte bands before purchase?
Click to expand...
Click to collapse
thanks for your response. Yes, i checked the bands and the global version supports german bands (20). I reseted the smartphone and now it seems that it works. Maybe it was also just an issue of the provider, i changed the
connectionen to the provider.
xs1cht said:
thanks for your response. Yes, i checked the bands and the global version supports german bands (20). I reseted the smartphone and now it seems that it works. Maybe it was also just an issue of the provider, i changed the
connectionen to the provider.
Click to expand...
Click to collapse
Great. I'm glad it worked out for u. I'm installing the EU rom in 2 days. I hate the Chinese rom
kenennaoyeka said:
Great. I'm glad it worked out for u. I'm installing the EU rom in 2 days. I hate the Chinese rom
Click to expand...
Click to collapse
Whats wrong with chinese rom.? Curious because i ordered one and was thinking to stay on stock.
GTRanushka said:
Whats wrong with chinese rom.? Curious because i ordered one and was thinking to stay on stock.
Click to expand...
Click to collapse
No Google services integrated

Caller ID and spam protection setting

Is anyone else noticing the caller ID and spam protection setting turning itself off?
it's very annoying anyone solved the problem?
just tried clearing the data for the hiya system app will update if this seems to clear the problem
Just noticed it after seeing your thread, mine was turned off as well. I remember turning it on couple of days ago. Perhaps it might be controlled by the carrier end ?
JJay666 said:
Just noticed it after seeing your thread, mine was turned off as well. I remember turning it on couple of days ago. Perhaps it might be controlled by the carrier end ?
Click to expand...
Click to collapse
Yes, noticed it a while back and I have the same speculation that it's being turned off by carrier settings even though I bought the unbranded unlocked model. I'm on T-Mobile.
Sent from my Phone using Tapatalk
Same issue here as well. It was the same way on my s8 plus with the pie beta. Both are unlocked devices running on cricket. I've noticed it everytime after a restart. I think that's where the bug is at unfortunately.
Same
Lol just checked mine after reading this, and mine is off too. Mines bought direct from Vodafone UK . Wow I know I switched it on its one of the first things I set up.
Sent from my [device_name] using XDA-Developers Legacy app
I've noticed mine off, but additionally I haven't noticed it doing anything when I get a call. On the unlocked S9, it would provide basic caller info and possible spam warnings. Now I get nothing if the number is not in my contact list. I'm running a factory unlocked s10+ on Sprint. No Hiya installed.
Yup can confirm mine shut off itself after I turned it on during initial setup, unlocked galaxy s10+ on Verizon
Sent from my SM-G975U1 using Tapatalk
Something I have noticed is that after turning it back on and receiving some calls from unknown callers it has remained turned on, usually the setting just turns back off a few times a day.
Sent from my SM-G975U1 using Tapatalk
Is there anyway to enable this on tmobile branded s10+?
Or only on the U1 unlocked firmware?
Araltd said:
Is there anyway to enable this on tmobile branded s10+?
Or only on the U1 unlocked firmware?
Click to expand...
Click to collapse
I think T-Mobile disables this feature on their variant. You can get it by flashing the U1 firmware tho.
Sent from my SM-G975U1 using Tapatalk
Anyone figure out how to keep it from disabling?
Nope, still happening to me on my unlocked...
I can confirm the March update fixed the problem for me. Exynos UK Vodafone.
Sent from my [device_name] using XDA-Developers Legacy app
jadaress1 said:
I can confirm the March update fixed the problem for me. Exynos UK Vodafone.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
And our unlocked Snapdragons are still the red headed stepchildren with no update.
The pop-up came some days ago but I didn't turn it on because of :
- if the call isn't from one of ùy contacts, it is masked or unknown, and I know what to do about the former.. not answering.
- As it is obviously a samsuing service, I don't see the point of putting myself more in the hands of a conglomerate than I'm already and I don't see how reliable might be the said service, considering that the official callers black list is a mess here in france (I let you decide for you guys in your respective countries).
My point is : are we SO busy, SO amateur, SO lazy and SO mobile enslaved to jump on every notification from our devices ?
can someone point out where this setting is? I searched for call, caller, and spam in settings to no avail.
Lavman72 said:
can someone point out where this setting is? I searched for call, caller, and spam in settings to no avail.
Click to expand...
Click to collapse
Open the Phone App, tap on the 3 dots on the search bar and then open settings. If it isn't there then its disabled by your carrier if you have a carrier branded phone.
Sent from my SM-G975U1 using Tapatalk
minhajmsd said:
Yes, noticed it a while back and I have the same speculation that it's being turned off by carrier settings even though I bought the unbranded unlocked model. I'm on T-Mobile.
Sent from my Phone using Tapatalk
Click to expand...
Click to collapse
give the man a cigar, verizon calls it caller name ID, but the real head trip is that their customer service people typically don't know it exists until you explain it functions like the old landline automatic caller ID, it costs $2.99/mo, but i've had it literally ever since i bought the moto z and it still mostly worked on the s10+ to this day, i love having it too, people call at random i answer "hi steve, don't spam me again you prick" and hang up, dude calls back later freaked out i knew his name already, worth the $2.99 easy for the giggles.
charlene17 said:
The pop-up came some days ago but I didn't turn it on because of :
- if the call isn't from one of ùy contacts, it is masked or unknown, and I know what to do about the former.. not answering.
- As it is obviously a samsuing service, I don't see the point of putting myself more in the hands of a conglomerate than I'm already and I don't see how reliable might be the said service, considering that the official callers black list is a mess here in france (I let you decide for you guys in your respective countries).
My point is : are we SO busy, SO amateur, SO lazy and SO mobile enslaved to jump on every notification from our devices ?
Click to expand...
Click to collapse
Well, everyone is different. In my case I also prefer not to pick up when a number is blocked or the nr is not in my contact list. However, I regularly get calls from Dr's, hospitals or other people related to the care of my parents, so I like the opportunity to be able to distinguish one of those calls with that of a recruiter or some company that wants to sell me something.

Galaxy s10 (all models) LTE issues

How many people are having the LTE issues?
Samsung had me reset my Bluetooth and Wi-Fi settings to try and fix the issue. Of course that didn't help. What does my Bluetooth and WiFi settings have to do with Cellular service? I think they are grasping because there is an actual defect in the phone. I purchased it directly from Samsung but I'm on Sprint. Sprint has acknowledged an issue but I didn't get it through them so I'm out of luck. When you spend over a thousand dollars on a phone, you expect it to work. I had two dropped calls this morning while driving in an area that has service. The phone is basically unusable unless you are on Wi-Fi. (at least with mine) I have a Galaxy s10 +
Sent from my SM-G975U using Tapatalk
Same here with my Sprint Galaxy S10 Plus I'm Roaming 95% of the time and when LTE does kick in nothing loads. So I have to use Wi-Fi.
Exynos S10+ on T-mobile, no LTE issues on my model.
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
opssemnik said:
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
Click to expand...
Click to collapse
No, there is an issue with the Sprint version of the phone
No LTE issues with the unlocked on T-Mobile...
I've been having issues with my Unlocked S10+ on ATT. About every other day I lose my data but it still shows LTE, and this notification pops up. I don't get my data back until I restart my phone 1 or 2 times..
Side note: I've been getting this notification since I got my phone at the beginning of march. ATT can't seem to help me or even give me an answer to what's going on
opssemnik said:
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
Click to expand...
Click to collapse
Sorry about that, I just assumed since it's Sprint they were all Qualcomm LTE (which of course I am on) Wish I could edit the title to give a more detailed so it's not misleading.
It's funny though, if I run a speed test, speeds are great on LTE. It's just connecting takes forever, then the connection doesn't stay.
Don't get me wrong, I love everything else about the phone.
Sent from my SM-G975U using Tapatalk
OregonInfidel said:
I've been having issues with my Unlocked S10+ on ATT. About every other day I lose my data but it still shows LTE, and this notification pops up. I don't get my data back until I restart my phone 1 or 2 times..
Side note: I've been getting this notification since I got my phone at the beginning of march. ATT can't seem to help me or even give me an answer to what's going on
Click to expand...
Click to collapse
Are you on a prepaid plan by chance? Been an issue for AT&T for years now.
Outbreak444 said:
Are you on a prepaid plan by chance? Been an issue for AT&T for years now.
Click to expand...
Click to collapse
Yes actually but had no issue with it on my Note 9 before I got the s10+.
OregonInfidel said:
Yes actually but had no issue with it on my Note 9 before I got the s10+.
Click to expand...
Click to collapse
Others have posted online with the same issue since 2015. Do a quick Google search and you'll see. Some switch to a "postpaid" plan and the issue goes away. And some didn't have any issues until getting a new phone.
Outbreak444 said:
Others have posted online with the same issue since 2015. Do a quick Google search and you'll see. Some switch to a "postpaid" plan and the issue goes away. And some didn't have any issues until getting a new phone.
Click to expand...
Click to collapse
Unfortunately my credit is **** so contract is out of the question.
OregonInfidel said:
Unfortunately my credit is **** so contract is out of the question.
Click to expand...
Click to collapse
You know anyone on a postpaid plan with AT&T you could possibly swap SIM's with temporarily to see if the issue persists? Not sure how often it happens, if it's only once a day it may not be a feasible option.
May be able to be resolved with AT&T's firmware?
Did your Note 9 have AT&T's firmware or was it Samsung's unlocked firmware?
Outbreak444 said:
You know anyone on a postpaid plan with AT&T you could possibly swap SIM's with temporarily to see if the issue persists? Not sure how often it happens, if it's only once a day it may not be a feasible option.
May be able to be resolved with AT&T's firmware?
Did your Note 9 have AT&T's firmware or was it Samsung's unlocked firmware?
Click to expand...
Click to collapse
The note 9 I got from ATT, my s10+ I bought from Samsung directly.
OregonInfidel said:
The note 9 I got from ATT, my s10+ I bought from Samsung directly.
Click to expand...
Click to collapse
Then maybe that would be your best bet, using their firmware
I received this. So... There may be hope. Lol
Sent from my SM-G975U using Tapatalk
I'm getting very slow lte speeds on my s10plus Snapdragon with Verizon in my house which usually has a strong connection. 6mbps is terribly slow
ADS3 update with fingerprint patch and fresh factory reset. I did not use any restore methods. Just setup from scratch
joemill said:
I'm getting very slow lte speeds on my s10plus Snapdragon with Verizon in my house which usually has a strong connection. 6mbps is terribly slow
ADS3 update with fingerprint patch and fresh factory reset. I did not use any restore methods. Just setup from scratch
Click to expand...
Click to collapse
Same location just restarted my phone and downloads instantly shot up to 50mbps. Better but still not right. I shouldn't have to restart my phone every few hours to be able download at a decent speed on lte
netengineer said:
I received this. So... There may be hope. Lol
Click to expand...
Click to collapse
What carrier are you on? Factory unlocked?
So, I switched from Sprint to T-Mobile and the issue followed. I figured out that when I connected to LTE it would connect to band 2 or 4. If it does, my data stops working completely. I went in and disabled bands 2 and 4 and it works now.
I think there is an actual issue with the phone on bands 2 and 4. Just my opinion....
I'm completely up to date on the software as well.
Sent from my SM-G975U using Tapatalk

Horrible reception?

So my girlfriend now owns a 6T. It's pretty awful so far. It was a T-Mobile variant, flashed with the patched MSMTool and on the latest open beta.
Her phone is ALWAYS dropping calls, calls won't go through, texts won't always show etc. We went to T-Mobile and swapped out the SIM.
Has anyone else ever seen this before?
And no, this is a totally separate phone from the one I had issues with (I sold that one on Craigslist)
aNGERY said:
So my girlfriend now owns a 6T. It's pretty awful so far. It was a T-Mobile variant, flashed with the patched MSMTool and on the latest open beta.
Her phone is ALWAYS dropping calls, calls won't go through, texts won't always show etc. We went to T-Mobile and swapped out the SIM.
Has anyone else ever seen this before?
And no, this is a totally separate phone from the one I had issues with (I sold that one on Craigslist)
Click to expand...
Click to collapse
I have none of the issues you mentioned, and mine is a T-Mobile version converted and running the latest Open Beta. Do you live in a rural area, or an area with bad reception?
Sent from my ONEPLUS A6013 using Tapatalk

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