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I know I already posted a thread basically saying that the Honor 5X won't be getting Android 7.x Nougat in the USA, but this is for the USA, I am unaware about other regions. So after having a conversation with a Honor USA representative named David B, my morale and skepticism of the support for the device went up and left me quite re-assured where I was satisfied. Here is the conversation:
David B
Hi there! Thank you for reaching Honor Device USA. How may I be of help today?
Jordan
Hi, I was wondering if the Honor 5X will get the Android 7.0 Nougat update in the future?
David B
Great question!
We get that one a lot.
I believe at this time there are no plans for it.
Jordan
Will it be possible in the future if that is so? Because I was told by another support representative that it will top off at the current 6.0.1 Marshmallow.
And that only the Honor 8 will get it.
David B
I would have to agree with them at this point. We havent gotten any news of an update to 7.0 for the 5x.
I believe the Honor 8 and 6P are getting 7.0.
Jordan
Ah ok, well if that is the case, will the Honor 5X still be support with software updates for the software like the EMUI and android security patches and more things?
Because me along with a lot of others are still stuck on a outdated Android Security patch, which is the May 1st one, and there recently was news that Huawei, the Company that owns Honor, just fired or "downsized" the Honor USA team.
So I'm quite skeptical on if the Honor 5X will be supported anymore, despite your company promising up to 24 months of support for the 2 devices (Honor 5X/8)
Is that true?
David B
That info has not been made available to me. As far as I know, the Honor 5x and 8 are our big guns right now so I cannot see support ending any time soon.
Plus I like my job and hope this isnt true!
Jordan
Ah ok, well, at least that provides me with more positive moral and reinforcement then what I've read from some other news and tech outlets that wrote about this.
I'm just concerned because I haven't gotten any type of software update for my device in well over a few months.
David B
No reason to worry sir. We just moved to a center that is 5 times the size of our old one and the Honor campaign is hiring lots of people.
Jordan
As my last question, I was wondering if the Honor 5X development team is going to release a update for the Honor 5X any time soon?
David B
As far as I know there is a patch in the works but I don't have a time frame for that.
Jordan
Thank you for being very "not vague" and informative today David, I appreciate it. Have a good day.
David B
My pleasure! You are most welcome!
Was there anything else I could do to assist you?
Jordan
No, thank you, have a good day.
David B
At the end of this chat there may be some questions regarding my service. Please answer honestly!
Jordan
I will.
Read
David B
6:20 pm
Thanks for contacting Honor and do have an awesome day!
SO IF YOU TL : DRed it, here is basically what this post is mainly about. I checked with some Honor USA support representatives regarding if the Honor 5X (KIW-L24) was going to get Android 7.x Nougat in the future, and one said no, and this one basically said no too, but this representative was very transparent and kind enough to provide additional information on sort of how the situation is going on with the company and the 2 phones and their development so far. So thumps up for this one and the other AND the company for having pretty good customer service despites being a budget phone and a small company of a big one (Huawei>Honor) (Still waiting for KIW-L24 to get updates, still on CUST567D003 and May security patch xD)
Good job to Honor for the good customer support (again x2) and this representative and notifying that support for the device is at least high in priority. Hoping for a new OTA update for the device to include fixes/new features/Android Security Patch soon!!!
That's good indeed honor is doing great
You could have continued on the previous thread itself.... http://forum.xda-developers.com/honor-5x/how-to/probably-7-x-nougat-honor-5x-kiw-l24-t3474350/
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
johnhux7 said:
I have been taking to Honor UK on hangouts.
Honor has no plans to release EMUI 5.1 at the MO.
They also said about the promice of updates :
"The "promise" was a Honor US thing. No European countries were part of that."
They also said :
"The Honor 8 is due to get an update soon. As to what's in that again no info."
These are exact copies of what they said.
Will post more when they say more
John
More quotes
"We are committed to updates, we just don't want to be caught out by publishing press releases with timescales in."
"The whole deal with XDA again was a US, neither Honor US or XDA consulted us before announcing the relationship."
John
Sent from my Honor 8 using XDA Labs
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I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
It would be great to have some reply from @Honor UK (Verified), @HonorUSA or @Rox_Honor, but I don't think we will be that lucky...
morpheus302 said:
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
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ViCioPT said:
It would be great to have some reply from @Honor UK (Verified), @HonorUSA or @Rox_Honor, but I don't think we will be that lucky...
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I'm in the Honor H8 fut and there has been no talk of any updates only security patches are in the works and their released untested
Interesting read here >> http://m.androidcentral.com/heres-why-huawei-launching-p10-canada-not-us
Sent from my Nexus 6P using Tapatalk
morpheus302 said:
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
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This is really good.
It's exactly why I posted the messages that i did so people know exactly what's going on.
Us taking about our selfs doesn't come up with facts and that's what we need FACTS.
I will keep messaging them and will keep posting what is said.
We need to email them on mass and let them know just how we all feel about this
John
Sent from my Honor 8 using XDA Labs
What's their email you use for US? I'll send them a message. I'm about to switch back to my Moto g.
brownd7380 said:
What's their email you use for US? I'll send them a message. I'm about to switch back to my Moto g.
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Email them through your hicare app
Sent from my Honor 8 using XDA Labs
Yepp, disappointing. My last Honor personally, will move to another brand.
I'm a big fan of the Honor/Huawei camera, its the best out of all brands I've used including Apple, but they need to improve the updates and release the kernel source. For a moment I was close to selling the Honor 8 and getting a OnePlus for a better software experience, but I managed to go jump through hoops to manually update the phone.
I paid $280 for my Honor 8. I have been nothing but happy with it. If you don't like it, move on to something else honestly.
tekkitan said:
I paid $280 for my Honor 8. I have been nothing but happy with it. If you don't like it, move on to something else honestly.
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If you got your phone for a good price and you're happy with it, it's good for you. This thread exposes some facts and its aim is to get a "minimal" support from Huawei. So, maybe we'll move to something else 'honestly' in a near future. But many users can't afford it
Don't get it. People are calling some underpaid support guy on the customer level, mostly not really tech avid guys and quite uninformed and than believe what they're saying? Honestly?
There is only one department for outside communication. And you never talk to them. Relax and don't believe what so [email protected] guy is saying you, as they often get informations even later than the customers.
nivity said:
Yepp, disappointing. My last Honor personally, will move to another brand.
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I know what you mean. Though, I like my honor 8 phone but their support is by far the worst . I ask questions in their community forum site and hardly ever get any responds . And, I even wait a few days for an answer, still nothing . To me that's not acceptable . It would be different if I were asking my question here on a non Honor website but my questions are direct to them, unacceptable PERIOD
Dude905 said:
I know what you mean. Though, I like my honor 8 phone but their support is by far the worst . I ask questions in their community forum site and hardly ever get any responds . And, I even wait a few days for an answer, still nothing . To me that's not acceptable . It would be different if I were asking my question here on a non Honor website but my questions are direct to them, unacceptable PERIOD
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Lol it's the same even with supposed top brands like Samsung your calling a call center usually from another country that has only been trained to tell you how factory reset your phone from settings or from a button combo. If that doesn't solve it you are usually directed to send your phone back for warranty if it is under warranty or pay to fix your phone. So it's not just honor brand.
Yeah, I like the hardware especially at the price but software support is too poor for me to ever consider Honor again. Too many bugs and too few fixes.
It's the same on every single brand. My last was LG V10. A very pricy device. But no updates, not even security updates in time. I was expecting this for a 650€ device. On the H8 I got Nougat right after I booted it. And it was only 360€. Quite good. I'm disappointed by the closed source policy though. They promised more and that's why i didn't get the bq devices with some kind of Cyanogen on it. Still not sure if it was a wise decision.
faeArai said:
It's the same on every single brand. My last was LG V10. A very pricy device. But no updates, not even security updates in time. I was expecting this for a 650€ device. On the H8 I got Nougat right after I booted it. And it was only 360€. Quite good. I'm disappointed by the closed source policy though. They promised more and that's why i didn't get the bq devices with some kind of Cyanogen on it. Still not sure if it was a wise decision.
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I had to ask Honor UK to release the source code for the kernel more forcefully than i'd like to ask any company. I guess the only way for the community to get something out of Honor is to ask them many times.
colliflower1107 said:
I had to ask Honor UK to release the source code for the kernel more forcefully than i'd like to ask any company. I guess the only way for the community to get something out of Honor is to ask them many times.
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Yes your so right there.
We need to put pressure into them in order to get what we need.
They do response to messages in Thier Google+ groups
droidboy29 said:
Lol it's the same even with supposed top brands like Samsung your calling a call center usually from another country that has only been trained to tell you how factory reset your phone from settings or from a button combo. If that doesn't solve it you are usually directed to send your phone back for warranty if it is under warranty or pay to fix your phone. So it's not just honor brand.
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That maybe so . I wouldn't need another phone for a few years . When that day does come I will make sure beforehand which company provides a good phone and support, one thing is for sure it wouldn't be Huawei
I want Security updates once a month.
B360 has the patches from three and a half months ago.
That's...crap, honestly.
I'm not asking for shiny new features and the latest version of Android. Those would be great, but EMUI 5.1's not horribly out of date. Security fixes so my data's not stolen or device ****ed up are kind of important.
Hi guys.
I earlier posted an interview with Honor CEO George Zhao that the Honor 8 was confirmed to be recieveing the 8.0 Oreo update.
But since then, the Honor 8 has been removed from the devices which Zhao listed who are being updated.
What are your guys thoughts?
joelyons01 said:
Hi guys.
I earlier posted an interview with Honor CEO George Zhao that the Honor 8 was confirmed to be recieveing the 8.0 Oreo update.
But since then, the Honor 8 has been removed from the devices which Zhao listed who are being updated.
What are your guys thoughts?
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It could mean that even he isn't sure which models are actively testing Oreo or they haven't even started testing it. Until it's put through some type of early tests, they can't release any info.
Haha let's start speculation again.
You right.
I am assuming that he is very well aware of what's the Honor plan in near future. On the other hand it might be later found inconvenient for Huawei to let spread the official statement about last year Honor flagships -
Honor 8 and 8 Pro - are about to receive Oreo which might have significant impact on both Huawei and Honor new models sales (like still mentioned Honor 9 and V9). I think they will release official statement (now they surely have to) after Christmas, probably January 2018, about releasing Oreo for those phones in Q1 of 2018. Who knows Honor would then expect the release of OTA about April to May of 2018 practically.
While there is still a small chance that Huawei could even stop the release of the update if they are afraid of new models sales., I don't think they will play that card for good reason - credibility in the eyes of potential customers.
Where is that list, and where did you got this from?
Snowjack said:
I am assuming that he is very well aware of what's the Honor plan in near future. On the other hand it might be later found inconvenient for Huawei to let spread the official statement about last year Honor flagships -
Honor 8 and 8 Pro - are about to receive Oreo which might have significant impact on both Huawei and Honor new models sales (like still mentioned Honor 9 and V9). I think they will release official statement (now they surely have to) after Christmas, probably January 2018, about releasing Oreo for those phones in Q1 of 2018. Who knows Honor would then expect the release of OTA about April to May of 2018 practically.
While there is still a small chance that Huawei could even stop the release of the update if they are afraid of new models sales., I don't think they will play that card for good reason - credibility in the eyes of potential customers.
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I think that's an excellent argument, it's very possible that their reasoning is a new OS on an older phone will affect sales of a new phone. Wait a few months after the release of your new phone and then push out Oreo to the older phone. The marketing people may be in charge of this theory.
Snowjack said:
I am assuming that he is very well aware of what's the Honor plan in near future. On the other hand it might be later found inconvenient for Huawei to let spread the official statement about last year Honor flagships -
Honor 8 and 8 Pro - are about to receive Oreo which might have significant impact on both Huawei and Honor new models sales (like still mentioned Honor 9 and V9). I think they will release official statement (now they surely have to) after Christmas, probably January 2018, about releasing Oreo for those phones in Q1 of 2018. Who knows Honor would then expect the release of OTA about April to May of 2018 practically.
While there is still a small chance that Huawei could even stop the release of the update if they are afraid of new models sales., I don't think they will play that card for good reason - credibility in the eyes of potential customers.
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Great post! Finally someone using logic rather than just getting butthurt and saying I'm never buying a Huawei and I'm going to sell this ****.
Sent from my Honor 8 using XDA Labs
Not a good sign, that's what I think of
HTML:
Rommco05 said:
Honor 8 is popular model which have many people, I think Huawei must make reputation with upgrade to Oreo. In future we can now Huawei will make 2 upgrades and this is good reason for buy this phones and new models
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I agree!
I hope they end up releasing an update for Honor 8. It's a great phone and still has lots of power!
This phone is dead.. no updates, no security patches, 3 year old moto g3 get oreo custom rom , security patches, this phone not even a single update since september... no custom roms as well.. I am blaming brand not the developers...
$lim $hady said:
This phone is dead.. no updates, no security patches, 3 year old moto g3 get oreo custom rom , security patches, this phone not even a single update since september... no custom roms as well.. I am blaming brand not the developers...
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B398 OTA for L09C432 was pushed recently, and
some Croatian users reported B399 started to appear.
B398 includes November security patch.
B399 includes December security patch.
A new one, B401 just appeared on Firmware Finder, I suppose, according to the size, that it is nougat with January security patch.
So, even if I wish there were monthly updates for security, we have security updates.
pix106 said:
B398 OTA for L09C432 was pushed recently, and
some Croatian users reported B399 started to appear.
B398 includes November security patch.
B399 includes December security patch.
A new one, B401 just appeared on Firmware Finder, I suppose, according to the size, that it is nougat with January security patch.
So, even if I wish there were monthly updates for security, we have security updates.
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Great.. then it seems like honor is ignoring Indian model... This will be my last Honor phone..
$lim $hady said:
Great.. then it seems like honor is ignoring Indian model... This will be my last Honor phone..
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They do it all the time, after this the FRD-L09 models won't see updates for a while and all the other models will recieve updates. They did this before and I'm pretty sure they'll do it again. I just don't get why Honor doesn't have one universal model number for all regions like OnePlus or Google.
Sent from my Honor 8 using XDA Labs
ayush rao said:
They do it all the time, after this the FRD-L09 models won't see updates for a while and all the other models will recieve updates. They did this before and I'm pretty sure they'll do it again. I just don't get why Honor doesn't have one universal model number for all regions like OnePlus or Google.
Sent from my Honor 8 using XDA Labs
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this is why you stop supporting them. i have im just waiting to see what the new Sony phones look like but im just itching to buy a oneplus 5t. i bought 3 1+5s for my family but due to the front facing fingerprint reader i passed.
the 5t seems great aside from the lack of expandable storage so i hope the new Sony phones look good.
droidbot1337 said:
this is why you stop supporting them. i have im just waiting to see what the new Sony phones look like but im just itching to buy a oneplus 5t. i bought 3 1+5s for my family but due to the front facing fingerprint reader i passed.
the 5t seems great aside from the lack of expandable storage so i hope the new Sony phones look good.
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Yeah.. even i am thinking about it.. even if there is no stock updates atleast we get custom roms support on sony and one plus phones..
droidbot1337 said:
this is why you stop supporting them. i have im just waiting to see what the new Sony phones look like but im just itching to buy a oneplus 5t. i bought 3 1+5s for my family but due to the front facing fingerprint reader i passed.
the 5t seems great aside from the lack of expandable storage so i hope the new Sony phones look good.
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The reason I really like this phone is cause I got it on Black Friday last year with a bunch of accessories. The price I got it for was alot lesser than OnePlus at that time and honestly for me the current build is pretty stable for my usage (Teen with bunch of social media, YouTube and games).
Sent from my Honor 8 using XDA Labs
$lim $hady said:
Yeah.. even i am thinking about it.. even if there is no stock updates atleast we get custom roms support on sony and one plus phones..
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sony is great on software in fact its the best due to its large adds a large amount of code to aosp. they use vanilla ui with optimization and if they use a skin its easy to remove thanks to rro.
all oems should follow sony's ui methods. no one likes themes that are hard coded, they just suck! what im hoping is that google bakes security updates into treble so that they can be downloaded through the playstore in the future.
About two weeks ago I sent an Email to the honor support. I asked them about their once made promise to update the honor 8 for at least two years after the release. The answer was that the two years support would only include security updates. They wouldnt give any comment on oreo. I would guess it is rather unlikely that we will get an update to oreo for our device.
Looks like developer support for this phone is officially dead, I don't even see a safe method to root EMUI 8.0, ROM development is also dead because the company gave out new phones to the developer to start development on View 10 and newer phone.
Well, tit for tat, Nokia x6 and other new phones will take down Honor subbrand in a giffy and guys this is the reason why you should not trust Honor and Xiaomi.
I recommend not buying even the new Honor 10 from this companu because in a month or two they will release a new phone and will stop or delay even bug fixes for older phone, just see that H8Pro was released in Aug 2017 and till now we have H9, H9 lite, view 10 and Honor 10. No way we are getting Android 9 or any bug fixes soon......
Sad to say but I agree. I've never stuck around with the stock ROM on a phone as long as I've stuck with EMUI. It's not because I love EMUI of course. There is just not even a single custom ROM that works fully. I feel like I should've gone with the OnePlus 5 instead at the time I bought this. Probably never buying Honor again, even if it offers better hardware I'd rather pick a phone which has better developer support.
i am Kal-El said:
Sad to say but I agree. I've never stuck around with the stock ROM on a phone as long as I've stuck with EMUI. It's not because I love EMUI of course. There is just not even a single custom ROM that works fully. I feel like I should've gone with the OnePlus 5 instead at the time I bought this. Probably never buying Honor again, even if it offers better hardware I'd rather pick a phone which has better developer support.
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Yea, If I had any idea that this would happen, I would've bought OP5T instead. Dude, that company knows how to cater the customers, my friend who bought OP1 is still getting freebies like Star Wars : Last Jedi tickets and Avengers Infinity wars ticket.
Well, I am getting a new phone for someone and right now OP6 and Honor 10 (not launched in India) falls in that price range, but this time I am going with OP6.
Please give further updates for Honor 8 , the processor is capable of many things but you guys are not providing any new updates.
This is the request from every honor8 user.
@FAQShubham said:
Please give further updates for Honor 8 , the processor is capable of many things but you guys are not providing any new updates.
This is the request from every honor8 user.
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Seriously?
What is the point of your request?
Of course devs wants to update and fix everything! You can ask (command) Honor all you want, you bought their products. On the other hand, devs here on xda give their time for our pleasure for free so you'll have fix and updates when they can and when they have time for it.
Feel free to contribute to the community by fixing whatever you want and share it here... Or you can wait and be happy when it comes to you.
Sorry but stupid question. First a BETA for Oreo is out right now in China for Honor 8 Chinese variants, second monthly updates are coming very fast, just got yesterday B405 with May Security Patches on FRD-L09 model in Italy. I know this may vary with Countries but sincerely there's nothing to complain.
The first rule is, if you buy a smartphone don't expect anything and that includes updates. Cell phone companies are in the business of selling phones and they could care less about updates. For every person that says they won't buy a phone again because the company lied, there are 10 new customers ready to buy the next model. Be thankful if you get a new update but if you don't, move on because there is nothing you can do about it.
This isn't 2005 when smartphones were getting meaningfully faster every year or whatever it was year it was that a device you have your credit card and bank info on can be wildly insecure months after fixes have been available. If Huawei wants to have a good reputation in the US, where it's been savaged by public officials as "secret Chinese spies", then they could step up with security and keep its devices up to date.