Database Users

What Phone Do I Have?

My wife bought me a phone for christmas. She thought she was buying the new T-Mobile Dash 3G. However, when we recieved the phone and booted it up, it did not have winmo on it. When viewing the website where she bought the phone it appears to be the Dash 3G with winmo (t-mobile branded) on it, but it is not. I am unsure what OS the phone has on it. I do know that it has some java apps on it and opera mini. According to the website the phone is the HTC S521. When I take the battery out, it says Model: K688 I have tried several ways to get the phone to boot into bootloader mode, in hopes that I ccould load winmo onto the phone. I tried volume up while powering up, volume down while powering up ad camera button while powering up, but nothing seems to work. Here is the website where the phone was purchased:
http://www.dhgate.com/usr/gotobuy.d...e=wholesale---oem-htc-s521-quad-band-unlocked
Please Help

pledge5 said:
My wife bought me a phone for christmas. She thought she was buying the new T-Mobile Dash 3G. However, when we recieved the phone and booted it up, it did not have winmo on it. When viewing the website where she bought the phone it appears to be the Dash 3G with winmo (t-mobile branded) on it, but it is not. I am unsure what OS the phone has on it. I do know that it has some java apps on it and opera mini. According to the website the phone is the HTC S521. When I take the battery out, it says Model: K688 I have tried several ways to get the phone to boot into bootloader mode, in hopes that I ccould load winmo onto the phone. I tried volume up while powering up, volume down while powering up ad camera button while powering up, but nothing seems to work. Here is the website where the phone was purchased:
http://www.dhgate.com/usr/gotobuy.d...e=wholesale---oem-htc-s521-quad-band-unlocked
Please Help
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DHGate, eh?
Your wife should have done some research (asking the seller) first.
A large variety of items on there are copied; on the flip side a lot of sellers have the sense to include the wording "High Copy" if they copy a brand at least (unfortunate that it's not listed in the ad as such, one would think it was legit), or they will tell you directly if you ask about product specs.
Thing is they don't pay the seller until you're satisfied. If you have problems with it (as you appear to be having), open a dispute process with them and they should be able to refund your money.
DHGate is good for Chinese stuff (I bought a "Mac Air Book" - Mac Air clone, actually works quite well under Linux), but again as I said before, research before buying.
That phone retails at $300CAD flat out (~289US), so wouldn't common sense would click in at that point, and ask, "Why is this perfectly new thing selling for so cheap?" What you have is a good KIRF.

Have to agree with vcolm85.
I used to sell alot of stuff on eBay that came from China, and specifically purchased through DHGate, and on more then one occassion I got stung by false sellers making wild claims. Most sellers will state that the item selling is a copy or fake when asked, but not all. Usually any mobile phone that sells stating that it has TV is a dead giveaway that it is a Chinese knockoff.
Usually with DHGate, they will hold the payment from the seller like an escrow service until the customer has logged back into the deal and ok'd the payment to go through. As mentioned, if the payment has already been authorised, open a dispute and hopefully DHGate will get you your money back - fingers crossed.
Unfortunatelly the old addage of "too good to be true" is more often the case true, but don't believe there aren't good bargains to be had, especially on DHGate, you just have to be careful - at one stage I bought Sd Card readers that could read up to 2GB cards for onyl 75c US each, was a great bargain.

dhgate
Well, i placed my order with DHgate, but never received response on it till day. And true, the products dont work rather. Then i checked with Chinabuye, an online store from China. I got sticked with them for their great service, timely delivery with no MOQ limit and best quality products. I am from India, i receive the products with no shipping charges and quite reasonable rates on all their products i buy.As Quality is more important for any online purchase!

必须同意vcolm85

As mentioned, if the payment has already been authorised, open a dispute and hopefully DHGate will get you your money back - fingers crossed.

i think it is very good
i think it is very good

what?
what is this?why not open

I think this phone with the BlackBerry's more like
I think this phone with the BlackBerry's more like

I have also bought a cell phone that I feel pretty good
I have also bought a cell phone that I feel pretty good

I think this is a little
I think this is a little

I think this phone's screen is too small
I think this phone's screen is too small

This is not does not exist yet?
This is not does not exist yet?

I think you can choose other
I think you can choose other

The phone looks is a bit small
The phone looks is a bit small

Should not have so many problems it
Should not have so many problems it

I think the phone is very good
I think the phone is very good

you have this phone
you have this phone,I think it is very good ,you should be happy

Your wife really interested, this phone good
Your wife really interested, this phone good

You can find the next supplier, usually no problem of
You can find the next supplier, usually no problem of

Beware: Best Buy BF Eee Pads

I started having problems with the power button, so i went today to get it replaced and to my surprise the SKU had change and they told me they couldn't replace the unit because the one they have was different. I asked the lady to call the store manager and she confirmed that I had to pay the difference because the one the sold on black Friday was build with cheaper components "can I get a lol?" I had to get a general manager involved and even after that I had to call the store I originally bought the transform from and get that General manager involved too.... well tomorrow I'm getting a new one. will see. Hopefully no one else has to go trough this.

LOL at the "build with cheaper components". IIRC there was another member who had to RMA two BB TF due to power button also.

What's the sku?

swissross said:
What's the sku?
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the new one is Model: TF101-A1| SKU: 2475916

I'm glad BB's UK failure and market exit has come as quickly as they came. Crook banditos.
Sent from my Nexus S using xda premium

The Best Buy "X1" was just the A1 with a different SKU to prevent price matching.
They frequently pull the same shady maneuver.

I've been playing around with dead units I've managed to obtain. It appears that there are some units with the bezel power button being prone to go out of alignment with the inside electronic power button. Press it a certain way and it goes out of alignment, causing it to not pop back out and you end up with a stuck power button.
To fix, you have to take out the bezel and realign it. Kinda a pain, really.

I hate best buy, i came believe they get away with crap like this and sku changes to avoid price matching.
Sent from my SAMSUNG-SGH-I777 using xda premium

Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Click to collapse
Would be quite illegal for refurbs to be sold at retail as new.
Sent from my ADR6400L

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Click to collapse
Agreed. I just bought a TF as a present for someone. Brand new from buy.com. Or supposed brand new from buy.com. There was a seal on top of a broken seal. It was a returned unit.
Anyway, I turned it on, played around with it. OMG, after dealing with over a dozen ips display devices, this one has the least light bleeding I've ever seen! Bluetooth, wifi, gps, everything works! The system works great. What's more, I managed to overclock it to 1.6 during my test runs. And the device feels 100% solid. No creaks or anything. I even applied several torque tests and nothing budged.
Whoever the dumbass that returned this almost perfect unit. Haha.

I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.
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You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.

Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.

goodintentions said:
You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.
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I know it's a private company, but it's not the first time I have use them. Trust me they don't want a record of unresolved issues.

SiNJiN76 said:
Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.
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Yes, still under the return period, that's why I want to get it replaced. Once I have access to a computer I will check that post thx!

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
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This is right up The Consumerist's alley. Get a little internet attention. They love Best Buy stories.

Same thing happened to me with my NetBook in August

I work for Best Buy... sadly they do change SKUs quite frequently. The added letters/numbers on the end of models typically involves some kind of feature change on the unit.

I would not take no for an answer. Keep talking to someone higher up until you get a replacement. Does your local news agency have someone you take complaints to and they investigate it?
If they tell you it has a different version of android on it laugh at the idiot in their face then walk over to the display unit and show them its the same version.

Dispute ebay purchases because Google publicly admitting the product is faulty?

What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
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You should be banned for even posting anything like this. You bought the Nexus Q with the information that was released so live with it, why should the person selling it lose the money you paid?
Google did not call it broken, the issue is that they realize the functionality is too limited for the price point.

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
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Haha, you're a piece of garbage.

Deleted as read the reply wrong.

Why am garbage? Google obviously agrees with me.
They took a product that doesn't work most of the time and is overpriced and made it free. I have two of them + 4 android devices and the Nexus Q does not work most of the time!
The didn't want to deal with all of the returns or bad publicity.
Why would you return something that doesn't work if it was free?
But if you purchased something for a premium your really quick to return it when it doesn't work.
I love google and google products. They really did save some face by giving away these devices.
I escalated both ebay purchased and am waiting 72 hours for decision. Pretty much I did buy something that doesn't work as advertised and has pretty much been recalled by Google. The sellers should of accepted my return, but they did not. Will report back on outcome of dispute.

So would you be raising these claims if Google hadn't decided to prolong the release of their Nexus Q product? Somehow, I don't think so.
You bought them and it's not the sellers fault that you bought them; Google hasn't even said that the Q is 'broken'.
You are just going to have to suck it up, sorry.

I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....

Ebay was wrong on this one. I hope someone deletes this topic..Shame

Caveat Emptor
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
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Click to collapse
You really should know what you are buying before you buy it. In cases like this especially! If you are not willing to get into the weeds and hack the Q, you should not have bought two of them handed out at a developer conference specifically to be hacked!

Google does not agree with you that there is anything wrong with the device. Noone wanted it yet for the price or were smart enough to wait and see how the development community panned out before they ordered one. Anyone that ordered one especially off of ebay knew exactly what they were getting. They graciously offered those that pre ordered it for free to generate publicity. If you do not want what they offered you should not have ordered it.
Sent from my Galaxy Nexus using xda premium

I sure hope you get negative feedback for what you did. The sellers didn't misrepresent anything, and you probably purchased their "new unopened" nexus q's for less than msrp ($300), used them a few days, decided you would wait until they have more features after trying them out and now you are returning them. Now the sellers can't sell them as new since they have been used by you.
This is pretty much just like you bought something at a yard sale or craigslist, tried it out for a few days and now want a refund. "Buyer Beware", you should have researched more or decided to not take a chance and be an early adopter instead of screwing over a couple of people on ebay...
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse

Boo this man!
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=76p_ncbffCE

sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
Ebay's decision is based on various factors. That being said, your case sounds to me is more of a Buyer's remorse than inaccurate description of an preview device (which will not be refunded if it is buyer's remorse).
I guess the seller did not responded ebay's request for providing evidence fully or timely therefore you get this one easy. It won't be so lucky next time. I dealt with buyers like you before. All I need was to list all the evidence that shows it is buyer's remorse but not seller's fault and ebay rejected buyer's request last time.
You got lucky this time. I think the seller did not bother or was not aware such refund request or did not take it seriously to contend.

Remind me to never do any transactions with the OP

What a piece of crap. I hope the OP trips and falls and his Q goes up his a$$.

Wow. Some people these days. Bogus and garbage claim. Smh

Bad Samsung Repair Experience

I purchased my Galaxy 2 7" Tab right before Memorial Day. It worked perfectly for the first 35 days. Then it would just die and the only way to revive it was to plug it in, wait 5 minutes, unplug it, then hold the power button for 60 seconds. It would come back to life but the first time the screen turned off it would not come on and the above procedure had to be performed again.
I emailed Amazon and was pretty much told "Talk to the Manufacturer" OK, fair enough. Despite the fact that my family spends thousands per year at Amazon, I understand. Samsung phone support asked me for a detailed description of the problem. I stated exactly what I had to do to get the device to work. They assured me it would be noted and sent me a return shipping label. About 2 weeks later I get an email that says my device was repaired. The issue was noted as "Dead (Intermittently)" and that was it. The repair...."S/W Upgrade (External Factor)". I thought, WTF, no way that was software.
The device was returned today with numerous scratches and what look like pry marks on the rear cover. The device was PERFECT when sent in. So I fire it up and the screen shuts off and the device is doing the EXACT same thing it did before I sent it in. I called Samsung back and kept getting put on hold and was eventually told I had to send it back yet again. I asked why as obviously they did nothing to fix it the first time. They said that if it comes back again with the same issue I *might* be able to get a new device. I also asked why my device was cosmetically damaged and as you can expect, the CSR gave me some BS about how careful they are. Really? They pried my back off, scratched it, nicked it, and that is what they call being careful? To top it all off, it was shoved into a box with absolutely no packing material and was banging around in the box. Even if they do actually repair it, what are the odds it makes it back again without being damaged further?
All in all I'm very frustrated with Samsung support. I understand electronic devices fail, but they should actually be able to fix the device on the first return. Especially when the problem is so obvious. It's like they don't even care. I will certainly think twice before buying another Samsung product.

I certainly can sympathize but you know they all pretty much are the same. I've had similar experiences with HP, Dell, Toshiba, and Sony over the years and that's just with electronics. My latest was with a IKEA desk I purchased which showed up damaged sent back just so they could send me another damaged one. We can only blame ourselves and parents who passed on buying products and services from reputable companies to buy from the low price companies. Its become so standard practice that they all pretty much operate this way now. Costs too much too care and we the customer don't buy from companies who care. Plus its all about the shareholders.
With that being said. Thank you for sharing your story. It just may make a difference when I purchase my next device. Damn, who am I kidding. It will make a difference. I don't want to deal with companies like that.

You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...

Mike02z said:
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
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Click to collapse
I should email best buy and raise hell about my tab. Maybe I could get a new one or allowed to upgrade to a 10.
Thanks for sharing. I love my three Samsung devices and I'm upset for you. They should treat us, the customer a lot better. I've spent a lot of money on my toys. We all have. Assholes.
I refuse to buy something like this online. I use the power of the receipt to its full potential.

OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:

That's awesome! I'm happy for ya bud. It also makes me feel good that they stood behind their product and took care of the most important person. The customer. Kudos for you as well for taking the time to do this right. Sometimes I forget we the customer have to make the effort to handle these kinds of issues correctly.

Mike02z said:
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
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Click to collapse
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)

Ryanscool said:
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
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Click to collapse
Yup, I realize this happens. I suspect if I had not gone this route the device would have come back still broken and they would have probably made good anyway. I just saved a step or 2. I've been fairly lucky overall with electronic devices.

I just wanted to follow up on this. I did receive a new unopened Galaxy Tab 2 via UPS on Monday 8/27. The outer box was destroyed and the inner box was damaged but the device was perfect. I have been using it heavily all week and it has been performing well. While not the best service experience, at least Samsung made it right with a single email to the right place.
My advice to anyone experiencing poor customer service, with any large purchase, is to do a little searching and find the corporate directory and with any luck you can find the CEO/President's email address. These addresses are typically monitored by high level CSR's that can do things other CSR's cannot do. I have used this trick multiple times with multiple vendors and it has always gotten me great service. A well written email can do wonders. Good luck!

Glad it worked out well in the end Mike and thanks for the "tips" hopefully i will never need to use them.
:good:

Kudos to you Mike ! If we all do like you did standard of Customer Care will get raised to great heights.
Would you like to share your email so it might serve as a template/sample for others ?
Thanks !

Sure, in fact I will share both the email I sent to Samsung and the email sent to Best Buy about the Prime TF201.
Samsung:
Sent to Samsung NA CEO and President. IT was someone from the president's staff who called me the day after this was sent.
Hello Yangkyu-san,
My name is Michael SXXXXXXX and I have been a long time Samsung Customer. I have 4 Samsung HD TV’s, a Samsung Galaxy Nexus and a Samsung Galaxy 2 7” tablet along with multiple other Samsung products. I’m writing to you as I’m very frustrated with the service I have received on my defective Galaxy 2 7” tablet. The device was purchased at the end of May from Amazon. Right after my return period expired, I started having problems with the device. It would just die and the only way to restart it was to plug the cable in, unplug it and hold the power button for 60 seconds. I called Samsung and they took all my information and said I needed to send the unit in for repair. I clearly explained the symptoms in detail and the CSR said he made all those notes in my repair order.
After 10 days, I received an email stating that my unit was repaired. The Issue summary was simply “DEAD Intermittently” and the fix was “S/W Upgrade (External Factor)” The Service ticket number is 4115XXXXX. The unit was returned today and within 5 minutes was exhibiting the exact same behavior. I again called Samsung service and was told I needed to return my unit yet again. The new ticket number is 411XXXXX.
I am very frustrated that despite sending this unit in for repair once, I need to send it in yet again and be without my device for another 2 weeks. I understand electronics break but what I don’t understand is why I need to return it again after sending in for repair once. I asked if I could just get a new device since it appears to me that the repair center is unable to repair it. I was told that if it comes back again unrepaired, I *may* qualify for a new unit.
I use this device for work and cannot afford to continue to be without it. Now I must wait another 2 weeks before my unit comes back hoping it is repaired properly this time and if still broken then I may be able to get a replacement? Adding additional time to my wait for a fully functional device. I honestly expected much better from Samsung support. It should also be noted that my device was in perfect cosmetic condition when sent in. When returned there are scratches on the back and what looks like pry marks on the back cover. I did not expect to have my device damaged cosmetically along with it not being repaired properly.
Please let me know if there is anything Samsung can do for me. I am returning the Tablet tomorrow, again leaving me without a major work tool for yet another 2 weeks and hoping it is actually repaired and not damaged further. Thank you for your attention in this matter.
A lifelong Samsung customer,
-Michael SXXXXX
[email protected]
[email protected]
215-xxx-xxxx
I received a call the next day and a follow-up email is below:
Mr. SXXXX,
As per our phone conversation, my contact information is below.
Thanks,
Heather XXXXX
NAHQ CSD VOC
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660
[email protected]
O: 201-373-XXXX | M: 973-590-XXXX | F: 201-329-XXXX
Office of the President: 1-888-480-XXXX
Below is the email I sent to the CEO of Best Buy regarding my defective Prime tablets:
Dear Mr. Mikan,
I’m sorry to bother you but I feel I have to report issues I’m having with products purchased at Best Buy back in December of 2011.
I purchased 2 Asus Prime tablets for Christmas. One for my son and one for myself. We have had nothing but issues with these tablets. The GPS does not work on either tablet at all. Even after getting the free GPS dongle we cannot get GPS to function. We also have horrible WiFi. I spent hundreds of dollars to upgrade my wireless thinking that would help the WiFi issues. That did not help.
Recently, I started reading where many people are having the exact same issue that I am having. I understand these are design defects in the Asus Prime TF201 and cannot be fixed. Many have returned their ASUS prime tablets in exchange for the newer TF700 table at Best Buy. Even those having their Prime’s longer than I have had success. I tried to do this but was basically laughed at and told “No way”.
I have been a loyal Best Buy customer for years and spend several thousand dollars per year at Best Buy stores and at Best Buy online. I’m just asking to be allowed to return by 2 defective TF201 tablets and get full crdit towards 2 new TF700 tablets. My understanding is the design flaws of the TF201 were fixed in the TF700. Below are my 2 order numbers. Anything you can do to assist a long time customer would be greatly appreciated.
BBY01-4355XXXXXXXX
BBY01-4322XXXXXXXX
Regards,
Michael SXXXXX
215-XXX-XXXX
[email protected]
On this request, I received a call about an hour after I sent it and the woman I spoke to asked which store I wanted to return my items to. Since it was after hours, she promised to call my local store and "see what she could do". The next day at 11:00 AM she returned my call, gave me the managers names and told me to take my 2 Prime's and dock in for full credit towards 2 new TF700's and the TF700 dock. I was in and out of the store in 10 minutes.

You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again

Bon-Joon Koo is the CEO of LG. From what I can tell, the email address format lg uses is last name first initial at lge.com so I'd try [email protected]. I found this by searching for less than 5 minutes. More diligent searching may find the exact email address. If you get a rejection keep trying different combinations.

silentvisitor said:
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
Click to expand...
Click to collapse
LG was good regarding my 6 year old tv.
Basically, the power board went out, and I was unable to purchase the repair parts.
They gave me a prorated refund of 300 bucks ( would have been more I'd I had receipt) almost enough to buy a new tv.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2

My recommendation: Do not buy from joying!

Hi. My name is Daniel and I have some experiences I would like to share:
I first bought a generic android kitkat 2 DIN headunit from Joying in the beginning of August 2015. It took around 16 days to arrive from Germany to Spain, event though it said on their homepage that it was in stock. I think they later told me that it was not in stock. I installed it in my Hyundai Sonata 2008. I made quite a bit of modification to the trim in the car and made it look really nice. Everything well after I did a bit of programming with the help of information on this page. I made it use Poweramp as standard music player and after a lot of fiddling about I changed the "mode" button on my steering wheel to "back" so that it would go out of radio again. Anyway, it was hours of research and testing and flashing and what not.
My disappointment was great when it, after a few days of running perfectly, suddenly would not go past the startup logo. I tried a bunch of things but i think it was soft-bricked. I had not done anything to it, that was not directly recommended by joying here on this page, so my surprise was great.
I wrote back to Joying on the 29th of September with my problem. Now started a seemingly endless correspondence with only one reply per day. Instead of just replacing my unit, they had so many suggestions and wanted proof-videos of everything. So imagine, at first I had to make a video of the unit not starting up. Then another day. Then I had to make one of me pressing the reset button. Then another day. Then they wanted me to disassemble the unit and try and disconnect a board, plug it back in and of course film it all as the unit didnt start up again. And so on and so on. All in all, there were 27 emails sent back and forth. Only one per day, and none in the weekends. As you would imagine, I was without a headunit in my car for a long time.
Finally, they agreed to replace the unit, but they asked me kindly to send the old one to China so that they could troubleshoot for future costumers with the same problem. Unfortunately, a new unit was not in stock in the German warehouse and again I had to wait maybe 3 weeks before it arrived from China. The old unit, I sent to China straight away. The shipping cost was 50 euro, which i paid and kept the receipt. I emailed them the receipt and asked them to pay the money, since i was really just doing them a favour of sending it back. They denied this. I think he was shocked at the shipping price. Another day by day email discussion ensued. This is even despite the fact that they had initially promised to refund all my money. Eventually after many days of discussion, they agreed to pay 20 Euro to my paypal account. Of course I also had to pay the paypal fee for this.
I eventually got the new unit and worked for a day to get it installed and programmed like I had the old one.
It worked well for a time. I have travelling a lot and have not used the car for a long time. It had been parked in an airport parking and I had not disconnected the battery. Unfortunately, when I came back from my travels, the battery was dead beyond repair. My wife took the car to an authorised mechanic and had the battery replaced. Lo and behold, after this, the head unit was dead. Completely dead.
I had to get back to the emailing. Again, one email per day, and them asking me to take videos of tryng to push various buttons. As this didnt work, they started suggesting that I try and install the headunit in a friends car! or that I take it to a mehanic who could test it. Or even that I buy a power supply and start testing it myself. I keep insisting that the unit is dead and that I just need a replacement. They then start to complain that I have now broken 2 units! and that they had already sent me one, giving me the impression that, that must be enough.
I start saying that they should honor the warranty and send me a new unit. They suggest that I either just buy a new unit for a "good price" of 300 euro or that I take it to a local technician who can just replace a couple of components, or finally that I send it back to them, where they will repair it and send it back. Again, as I know it will cost 50 euro just to send it and that it would take months to get it back. Out of lack of better options, I am currently now trying to find someone locally who can replace the components. This is not easy, as this is rural Spain and not Hong Kong.
Needles to say, all this correspondence is still just going day by day and has currently taken more than 2 weeks without getting anywhere nearer a working headunit.
I am just sick and tired of Joying and it is my hope that others here will learn from my bad experiences and choose a different vendor when they buy their unit.
If you also have experience with Joying, please write it in the comments.
Daniel

I had similar situation with Erisin (Easy Rising). I bought my android head unit on ebay.de. It costed me 325€. Everything was quite ok for about 3 months and after this time head unit started draining my car battery. It drained about 0.8A. As you can imagine - battery was dead every 2 days. After A LOT of emails between me and Erisin, they demand from me 60€ (!!!) for replacing with new unit because "they cannot give me new unit because my old unit is used and they have big loss with it"... Of course before sending my unit back to Germany they promised me to replace my unit with new one for FREE. After ~3 pissing-off weeks of emails and a lot of bad nerves I decided to start dispute with them through paypal (its a very good option and works great because after only couple hours they decided to fully refund and returned all money back). NEVER BUY ANYTHING FROM ERISIN (easyrising88 on ebay). A pack of liars and rubbers...
Now I am looking for new unit for my car and probably I will buy it on aliexpress from Witson because they have got favorable offers with theirs head units.

This is what happens when buying cheaply made chinese products. If a major manufacturer made a proper android head unit I'd pay them up to $1000.
I am going through similar crappy customer support with xtrons. I've emailed them various bugs I am seeing, and all they suggest is I send it back... which I assume would be at my cost.

i see a ton of complaints about these chinese head units, but surely some are working great right?

CadillacMike said:
i see a ton of complaints about these chinese head units, but surely some are working great right?
Click to expand...
Click to collapse
I'm sure some work decently. But you have to go into the purchase knowing you could be wasting your money.
Mine works okay, but I have some minor issues, and dealing with any corporations customer support is like going to the dentist.

Ok, but you all know... 200-300$ for android head unit with lot of interesting features is not so much. The are really good quality for this money with hi-end hardware specs (for a car head units ofc).

I am really happy with the functionality of the two units I've had. And I'm not so disappointed that I've experienced failures, because as we know, they are cheap. Where I have a big problem is with the lack of Costumer service. If I don't get this one fixed in the end, I'd buy another Chinese unit. Just not from Joying.
Sent from my MX5 using XDA-Developers mobile app

dp12776 said:
H
If you also have experience with Joying, please write it in the comments.
Daniel
Click to expand...
Click to collapse
My experience is very good. From your post I get the impression that the problem is not Joying. It sounds to me like you have been given an adequate amount of warranty replacement.

dp12776 said:
I am really happy with the functionality of the two units I've had. And I'm not so disappointed that I've experienced failures, because as we know, they are cheap. Where I have a big problem is with the lack of Costumer service. If I don't get this one fixed in the end, I'd buy another Chinese unit. Just not from Joying.
Sent from my MX5 using XDA-Developers mobile app
Click to expand...
Click to collapse
i am currently looking for one, which is why I came to this forum. Any specific brands you want to recommend?

JOYING-USA here...
If you buy your head unit from me in USA you will get USA warranty. fast shipping from New York, fast email responses.
Joying products are not bad, they do 5 times quality check before shipping but these have many parts in them and occasionally thing can go wrong. it is hard to handle the warranty from another country. specially when there is a small language barrier. you can have the same issues with the expensive brand names it is just easier to handle the warranty.
If you are in USA and need a head unit send me a PM and I will help you out.

doctorman said:
JOYING-USA here...
If you buy your head unit from me in USA you will get USA warranty. fast shipping from New York, fast email responses.
Joying products are not bad, they do 5 times quality check before shipping but these have many parts in them and occasionally thing can go wrong. it is hard to handle the warranty from another country. specially when there is a small language barrier. you can have the same issues with the expensive brand names it is just easier to handle the warranty.
If you are in USA and need a head unit send me a PM and I will help you out.
Click to expand...
Click to collapse
Any chance you could take over this RMA case? So that I could actually get a head unit again?
Sent from my MX5 using XDA-Developers mobile app

CadillacMike said:
i am currently looking for one, which is why I came to this forum. Any specific brands you want to recommend?
Click to expand...
Click to collapse
It's hard to recommend any. Not because of the quality, but because of the service if something goes wrong. I had an erisin in my previous car, and didn't have any problems. I can see though that a guy further up has had problems.
Sent from my MX5 using XDA-Developers mobile app

OP,
Could you change the title of the thread from "Do not buy..." to something like "My experience with....". The current title could be a problem for a lot of folks. It's not very ethical for you to intentionally attempt to negatively impact a business. In it not unethical for you to share your experience, but it not logical to assume others wont have an acceptable experience.

dp12776 said:
Any chance you could take over this RMA case? So that I could actually get a head unit again?
Sent from my MX5 using XDA-Developers mobile app
Click to expand...
Click to collapse
If your head unit is not working the process will be shipping it to Joying and getting a replacement. if you are okay with that I will gladly help.
They are honest people I work with them daily and never had any problem with warranty or refunds.
I have dealt with many many Joying head units, yes they go bad once a while but to have 2 not working units so fast is very unusual. It sounds me like an installation issue or harness issue but again Joying does honor the warranty if you send it for repair.
what outcome do you expect here? Joying will pay for return shipping if you send it to them for repair.

pounce said:
OP,
Could you change the title of the thread from "Do not buy..." to something like "My experience with....". The current title could be a problem for a lot of folks. It's not very ethical for you to intentionally attempt to negatively impact a business. In it not unethical for you to share your experience, but it not logical to assume others wont have an acceptable experience.
Click to expand...
Click to collapse
It may not be ethical but it is my intention, outside of warning people, to negatively impact their business. Fifty percent of posts on XDA are people asking for help with different products. They title the posts something like " problem with... " or ".... Not working" these titles are then also bringing negative impact to the mentioned businesses. How is that any different?
Sent from my MX5 using XDA-Developers mobile app

doctorman said:
If your head unit is not working the process will be shipping it to Joying and getting a replacement. if you are okay with that I will gladly help.
They are honest people I work with them daily and never had any problem with warranty or refunds.
Click to expand...
Click to collapse
They have offered me to ship it to them and let them repair it, and then send it back. All at my expense. It will be very expensive in shipping and will also take unnecessarily long, knowing that they have units in stock in next door Germany.
Sent from my MX5 using XDA-Developers mobile app

dp12776 said:
It may not be ethical but it is my intention, outside of warning people, to negatively impact their business. Fifty percent of posts on XDA are people asking for help with different products. They title the posts something like " problem with... " or ".... Not working" these titles are then also bringing negative impact to the mentioned businesses. How is that any different?
Click to expand...
Click to collapse
Let me put it another way. A title like yours is libelous and could put you in a legal situation. Your title is a different statement than the contents of your post.
Looking at it a different way ... what if I post "[your name here] Is a liar and doesn't own any Joying products. They are a competitor and are posting to ruin business"? None of us know if that is true or not just like we don't know if your post is truthful. By posting something that is a little more fair you get to be taken seriously.

dp12776 said:
They have offered me to ship it to them and let them repair it, and then send it back. All at my expense. It will be very expensive in shipping and will also take unnecessarily long, knowing that they have units in stock in next door Germany.
Sent from my MX5 using XDA-Developers mobile app
Click to expand...
Click to collapse
you can not get arround the shipping charge from you to joying but if the length of time is your issue, just buy a new unit from germany warehouse and return your old unit instead, I am sure they will be fine with it. check your harness and installation.. I have a strong feeling thats is the problem , brand new units do not go bad like that on their own.
I get returns all the time and 70% of the time its the customers fault in messing up the unit somehow

doctorman said:
you can not get arround the shipping charge from you to joying but if the length of time is your issue, just buy a new unit from germany warehouse and return your old unit instead, I am sure they will be fine with it. check your harness and installation.. I have a strong feeling thats is the problem , brand new units do not go bad like that on their own.
I get returns all the time and 70% of the time its the customers fault in messing up the unit somehow
Click to expand...
Click to collapse
2 units, 2 different faults. I can't rule out that it's my mistake. My point is just that Joying are writing to me, accusing me of breaking the units myself and won't replace because they think that they've done enough.
Sent from my MX5 using XDA-Developers mobile app

pounce said:
Let me put it another way. A title like yours is libelous and could put you in a legal situation. Your title is a different statement than the contents of your post.
Looking at it a different way ... what if I post "[your name here] Is a liar and doesn't own any Joying products. They are a competitor and are posting to ruin business"? None of us know if that is true or not just like we don't know if your post is truthful. By posting something that is a little more fair you get to be taken seriously.
Click to expand...
Click to collapse
OK. My title could have read "my recommendation: do not buy from Joying". I tried editing, but it won't let me edit the title. Only the text.
Sent from my MX5 using XDA-Developers mobile app