i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Kplus
You didn't provide any detailed information about your phone model, firmware or even a step by step description of how you did a factory reset. So we have no way of discerning whether you missed any essential steps or narrow anything down.
Nevertheless you have an odd problem that no one else seems to be reporting. Ergo the most likely explanation is odd settings or corruption on your phone. As a factory reset (clearing user settings) apparently didn't work, the most plausible remaining cause would be a cache problem or some anomaly in your system files.
To that end, try wiping the cache from recovery mode. If that doesn't help, then use Odin to write a full stock firmware to your phone to replace the system files as well. If your problems persist then open a support ticket with your carrier to look into your account configuration. The latter is unlikely though if the SIM works in another phone. So in as much as we can tell given the paucity of details, you should try replacing your system files with Odin. Also check your APN information.
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my phone s5 world version 4.4.2 32gb
S5 incoming calls delayed
fffft said:
You didn't provide any detailed information about your phone model, firmware or even a step by step description of how you did a factory reset. So we have no way of discerning whether you missed any essential steps or narrow anything down.
Nevertheless you have an odd problem that no one else seems to be reporting. Ergo the most likely explanation is odd settings or corruption on your phone. As a factory reset (clearing user settings) apparently didn't work, the most plausible remaining cause would be a cache problem or some anomaly in your system files.
To that end, try wiping the cache from recovery mode. If that doesn't help, then use Odin to write a full stock firmware to your phone to replace the system files as well. If your problems persist then open a support ticket with your carrier to look into your account configuration. The latter is unlikely though if the SIM works in another phone. So in as much as we can tell given the paucity of details, you should try replacing your system files with Odin. Also check your APN information.
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Click to collapse
I'm on AT&T and having the exact same problem. I switched from Verizon as AT&T has a new tower in my rural area for better reception. I have 3 bars in my home and when talking on the phone it goes up to 4 bars. No problem calling out. Purchased the new Samsung Galaxy S5 on 9/15/14.
Incoming calls go directly to VM. Sometimes the phone works as it should and calls and messages came thru in a timely manner.
Mostly the calls go to VM and text messages are delayed. Vm doesn't show up as having a vm for hours.
I have gotten a new sim card, exchanged the phone and the new phone does exactly the same thing, I am now past my 14 days so I am stuck with this phone unless I agree to a warranty replacement phone from AT&T. (Same phone S5)
I have has 4 cases with AT&T and nothing has helped. Last case will be resolved bu Oct 4.
I will try turning off WIFI while at home and see if that helps.
I have reset the new phone, did not help. I don't understand why with 3 bars I can't receive calls.
Calling out is no problem. Incoming doesn't work correctly. Any suggestions are greatly appreciated. Thanks in advance.
kplusonline said:
i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Kplus
Click to expand...
Click to collapse
Friends of mine were at my house over the weekend and he had a samsung s4 and had the same problem after logging onto my wifi. It is the wifi causing the problem. I had an old modem and netgear router that we hooked up and then we were able to receive calls like you should. We switched out the modem/router combo on Sat to my older setup and my phone is still working normally! I called my dsl provider and told them about the problem as I just bought the modem/router combo from them recently.
They never heard of anything like this. I do find it hard to believe that the home wifi equipment disrutes the cell phone signal. But my phone is now working!!! Anyone ever heard of this or that can explain why this would happen I would love to hear about it.
Usually whenever i have a problem, i can find the solution by looking through the forum. But currently my phone is acting weird. I have been using the same rom for months, almost a year i think and this is the 1st time i have encounter this issue
3 days ago my phone was unable to charge. So i went to a 3rd party vendor to change the changing port. After that, my phone is having some connection issue.
I am not getting any signal at all. Rarely, i will be getting 1-2 bar with no data connection. I might randomly get afew bar of H+ for a minute or so before getting no signal at all. Most of the time, it will show (emergency call only)
Things i have done:
Replaced with 2 other sim card of different line(same service provider) to rule out hardware problem
-the other 2 line works fine. No connection problem at all.
Factory reset the phone to rule out software/rom issue
-still no difference. Even changed the rom from blisspop rom to dirty unicorn 5.1.1.
Called my service provider to check my connection
- they claim that my connection is not showing anything strange. (No issue from their side)
Change my sim card
-went to my service provider and requested for a new sim card. I am still experiencing the same problem.
Any help is greatly appreciated.
What do you mean by the other 2 line works fine? It sounds like a hardware problem to me.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
Click to expand...
Click to collapse
Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Click to expand...
Click to collapse
Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....
Hello,
I own a N910CQ for 1.5 years now.
Two days ago, suddenly my phone started to disconnect from the network. Neither incoming/outgoing calls nor mobile data works *seamlessly*. The network connects momentarily and disconnects not so long after.
Some non-authorized fixer said that that was a typical Note series problem and asked me if I wanted to proceed further because he had to remove the front glass to try to fix it. I did not allow him to do it so I am stuck with a working but useless Note 4 right now.
Have you ever encountered such issue and if so how did you overcome it?
Thanks in advance.
Pretended said:
Hello,
I own a N910CQ for 1.5 years now.
Two days ago, suddenly my phone started to disconnect from the network. Neither incoming/outgoing calls nor mobile data works *seamlessly*. The network connects momentarily and disconnects not so long after.
Some non-authorized fixer said that that was a typical Note series problem and asked me if I wanted to proceed further because he had to remove the front glass to try to fix it. I did not allow him to do it so I am stuck with a working but useless Note 4 right now.
Have you ever encountered such issue and if so how did you overcome it?
Thanks in advance.
Click to expand...
Click to collapse
Go to settungs/back up & reset and factory reset erase everything and try diffrent sim card also.maybe software or sim card issue.
No luck.
I switched from Polish ROM to Turkish one (both 6.0.1), do you think modem files might be causing such issues?
Fixer said nothing visible seemed like the root of the problem and that if I took it to a Samsung Service they would most probably like to replace the motherboard and that would cost almost as much as a new phone.
Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
FairTraxx said:
Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
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Click to collapse
Ever found a solution?