Database Users

Can't upgrade firmware using KIES

I have the newest version of KIES
It connects fine but disconnects when trying to upgrade (look at the third picture at the bottom right corner)
Is it because I'm in the united states?
Sent from my GT-I9100 using XDA Premium App

Try a different USB port. Preferably directly on the motherboard.

what's new in the new firmware?

Hopefully a more compatible modem for wider areas. My H+ is what my HSDPA was on my Captivate.

Seriously, what is up with this POS KIES program? My phone is connected then once I start the upgrade, the connection is lost. WTF???
I've been googling this issue for an hour.

rwc3b said:
I have the newest version of KIES
It connects fine but disconnects when trying to upgrade (look at the third picture at the bottom right corner)
Is it because I'm in the united states?
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Why not just flash with Odin? I've not used Kies to update firmware since Galaxy S JM8 firmware.

Intratech said:
Why not just flash with Odin? I've not used Kies to update firmware since Galaxy S JM8 firmware.
Click to expand...
Click to collapse
Where does one find the official untouched firmware?

Thread here: http://forum.xda-developers.com/showthread.php?t=1075278

rwc3b said:
Seriously, what is up with this POS KIES program? My phone is connected then once I start the upgrade, the connection is lost. WTF???
I've been googling this issue for an hour.
Click to expand...
Click to collapse
Usually your PC /AV/Firewall .
jje

guys I think this is because he is in the states. Its obvious Samsung's servers aren't ready for them it isn't even out yet. Hack reg kies or flash Odin. However it is only minor fixes. Swype + little connectivity issues and auto brightness fix. Unless you use them regularly I wouldn't worry about it.

JJEgan said:
Usually your PC /AV/Firewall .
jje
Click to expand...
Click to collapse
check your firewall
i tried three times before the update worked
i'm using Nod32 as AV & Firewall, and the software asked me to allow different connections

I have the same problem. Am in the UK. Trying to do it officially. Only had the phone a couple of days. The handset says it is connected but Kies goes round and round incirclesoffering me he upgraqde, backing up everything and then sayig it is disconnected. Help!

Read the thread, the OP has been helped.

I see alternative ways outside of Kies for doing things, but nothing that covers why the 'proper' way of doing things doesn't work for some of us.

Oh well, it's proper enough for the official service centres to use that where it came from.

In case it helps anyone else, a combination of uninstalling Kies, reinstalling and using a different USB port [on a laptop, so they are all on the motherboard] appeared to do the trick for me, though I have no idea why that should be.

phkrh said:
In case it helps anyone else, a combination of uninstalling Kies, reinstalling and using a different USB port [on a laptop, so they are all on the motherboard] appeared to do the trick for me, though I have no idea why that should be.
Click to expand...
Click to collapse
Me to and turning my phone on and off works 2, also turning the Anti Virus off...

rwj5279955 said:
Try a different USB port. Preferably directly on the motherboard.
Click to expand...
Click to collapse
thanks for your advise i was trying to update my sgs2 ke2 version and i had same problem than i tried an usb on the motherboard finally it works

I have got the same problem as the OP while trying to update the firmware of my galaxy s II. I tried everything from reinstalling kies to running it as an administrator and I even connected to every usb port on my laptop. The same thing happens: When i click skip backup and start to download the update, the connection is immediately lost (as shown in the SS of OP).
I haven t tried ODIN yet, and would rly like to update my phone with kies and use odin as my last resort since I m not a techie.
I also disabled the anti-virus and also tried to update my phone in flight mode without any success :/ I should also mention that my kies is somewhat ****ed up as sometimes it keeps connecting to my device. To solve the problem i have to uninstall the drivers of my phone from the pc and reinstall the device automatically once i plug it in the pc. After that kies connects automatically to my device.
Somebody else is experiencing the same problem and managed to solve it? Any help would be appreciated Thanks

I can't Kies to work at all. It detects my phone and has presented the firmware upgrade dialog couple times but the upgrade always fails before starting. I've disabled my firewall (Windows Firewall) and anti-virus (Security Essentials) to no avail. Backup also never works, it just says "Preparing..." forever. There seems to be no way to trigger the update manually (rightclicking on GT-I9100 shows firmware upgrade item as disabled).

LG Bridge Issues

My G6 is connected to LG Bridge as you can see in photo. When I click software update it says unable to check software version, try again. Any ideas? I've had this issue with other LG devices and other computers. I've installed the latest LG mobile drivers 4.20 and I've installed latest LG Bridge app 1.2.36 driving me nuts.

Found a work around. From what I recall out of four LG phones none of the ever worked with LG Bridge. My tablet is the only thing.

I downloaded this took off the LG UK website under H870. Look what it shows for my tablet.

BlackKnight23 said:
Found a work around. From what I recall out of four LG phones none of the ever worked with LG Bridge. My tablet is the only thing.
Click to expand...
Click to collapse
what was your work around?

BlackKnight23 said:
My G6 is connected to LG Bridge as you can see in photo. When I click software update it says unable to check software version, try again. Any ideas? I've had this issue with other LG devices and other computers. I've installed the latest LG mobile drivers 4.20 and I've installed latest LG Bridge app 1.2.36 driving me nuts.
Click to expand...
Click to collapse
Do you have admin permissions when trying do update your phone?
Had an similar issue when it told me, that it can't connect to the server but with the right permissions it worked.

Make sure usb debugging is enabled in developer settings.
Recently went back stock and relocked bootloader. Used LG bridge to update to 10T and worked fine

Tried LG Bridge on my Sprint G6 on my Win7 computer. Although program installed ok never could get the software to do anything, kept getting an error message (something to do with connecting). Finally called LG support who matter-of-factly told me that their software only works with Win10, will not work on Win7. If so, nothing about this issue stated in the software notes. LG was of no help really and I find it hard to believe their response. Just say'n...

Mine started working normally after 6 months I guess LG takes its time to update for it to work.

Krysdyan said:
Do you have admin permissions when trying do update your phone?
Had an similar issue when it told me, that it can't connect to the server but with the right permissions it worked.
Click to expand...
Click to collapse
Yea

BlackKnight23 said:
I downloaded this took off the LG UK website under H870. Look what it shows for my tablet.
Click to expand...
Click to collapse
LG Mobile Support Tool

Yeah the phone always ask permissions to allow some other unkown "body" to connect with it. But when you press allow then next time it should connect auto.
You only chose what you wanna do as camera, mass media, etc.
You don't have to enable usb debugging to connect the phone to LG Bridge, neither to connect it to PC.
I've never had issues with bridge and mobile drivers were always found auto.
Black Knight your internet connection is it poor ? And is your carrier T-Mobile ?
Can you go to some friend and try update from his PC ( internet ) ?

Internet connection is great, and I have Tmobile

I think then thats why you cant update software. Because of t mobile.
Did you try through settings ?

BlackKnight23 said:
Yea
Click to expand...
Click to collapse
how can i get admin rights

Bluetooth issues - how to solve them?

My new A2017G B08 has no problem finding and connecting with my old LG G2 - but when trying to connect it with my trusty Bluetooth speaker, the Axon doesn't even see it. And while I can find the Axon within just 1-2 seconds from my PC with a BT-Stick, the other way around the Axon doesn't see the PC.
I can life with not finding the PC, but what can I do to make it work with the speaker? The G2 has no issues with that either so the speaker's bluetooth does work.

Go into settings/location and ensure high accuracy is selected. It can improve bluetooth scanning.

RobboW said:
Go into settings/location and ensure high accuracy is selected. It can improve bluetooth scanning.
Click to expand...
Click to collapse
That didn't help. Still, the speaker does not show up when searching for devices.

had the same issue ! b09 fixed it

Mine was fine on B04 and B08 and is still fine on B09 but I don't use any old BT speakers, most devices are fairly new. The car stereo is probably the oldest. It dates back to 2010 with a 2012 firmware update on the BT module.

caesar170988 said:
had the same issue ! b09 fixed it
Click to expand...
Click to collapse
Well, B08 is the latest version I'm getting via OTA update. I guess if nobody else comes up with a solution/tips that might work there's nothing I can do but wait for (hopefully) an Android 8 update that has the issue fixed for my device

Eiion said:
Well, B08 is the latest version I'm getting via OTA update. I guess if nobody else comes up with a solution/tips that might work there's nothing I can do but wait for (hopefully) an Android 8 update that has the issue fixed for my device
Click to expand...
Click to collapse
Don't rely on OTAs... If your bootloader is locked just go to the download center, download the B09 zip, put it in the internal storage and go to the Updates tab, it should appear there

Yeah, if I waited for an OTA my phone would still be on Marshmallow. They had problems with OTA and stopped doing them and advised to do SD updates so you have to download. Could be that a SD update may fix it.
Even then, the latest on the Australian web site is B04. I got B08 from Germany and B09 from Switzerland. It's an international ROM. I don't download from anywhere but ZTE websites.
We rely on other XDA members finding the updates and posting here that it's available.

RobboW said:
Yeah, if I waited for an OTA my phone would still be on Marshmallow. They had problems with OTA and stopped doing them and advised to do SD updates so you have to download. Could be that a SD update may fix it.
Even then, the latest on the Australian web site is B04. I got B08 from Germany and B09 from Switzerland. It's an international ROM. I don't download from anywhere but ZTE websites.
We rely on other XDA members finding the updates and posting here that it's available.
Click to expand...
Click to collapse
The download center is basically all of those but unpacked and uploaded to androidfilehost. And all of that is made by @raystef66 . It's not like you're downloading them from some shady Russian torrent website

RobboW said:
Yeah, if I waited for an OTA my phone would still be on Marshmallow. They had problems with OTA and stopped doing them and advised to do SD updates so you have to download. Could be that a SD update may fix it. [...]
Click to expand...
Click to collapse
Choose an username... said:
The download center is basically all of those but unpacked and uploaded to androidfilehost. And all of that is made by @raystef66 . It's not like you're downloading them from some shady Russian torrent website [...]
Click to expand...
Click to collapse
Guys, I have no idea how to do that and although I did root my G2 I'm not feeling very comfortable updating to anything but the official version for my German Axon 7. Meaning, if updating to the swiss version I'm pretty sure I'd lose my warranty.
Also, I'd need a very basic step by step instruction without too many technical terms (and a link to where to get the file) to feel save enough to do it. It's just that I cannot afford another phone should something go wrong.
So, I'd totally be interested in doing an update to a new firmware version since that might possibly indeed fix my problem (and possibly 1-2 others I have with the phone) - but I'm scared to brick it/lose warranty. Any thoughts on that?
EDIT: I've just checked the ZTE website for downloads and I'm a bit confused... version B10 was Android 6 and version B08 is Android 7.1? So... version B09 is older than mine? Is that what you were suggesting, going back to an older version? Can I even update backwards? Usually devices say something like "The software installed on your device is already the newest version" or something along those lines whenever trying to install a previous software version.
EDIT 2: Found "AXON 7(ZTE A2017G )SD card software package(344070B1405ZTE A2017GV1.2.0B09)N Version" on the ZTE website - but what does "N version" mean? Mine says on its back "ZTE A2017G".

Eiion said:
Guys, I have no idea how to do that and although I did root my G2 I'm not feeling very comfortable updating to anything but the official version for my German Axon 7. Meaning, if updating to the swiss version I'm pretty sure I'd lose my warranty.
Also, I'd need a very basic step by step instruction without too many technical terms (and a link to where to get the file) to feel save enough to do it. It's just that I cannot afford another phone should something go wrong.
So, I'd totally be interested in doing an update to a new firmware version since that might possibly indeed fix my problem (and possibly 1-2 others I have with the phone) - but I'm scared to brick it/lose warranty. Any thoughts on that?
EDIT: I've just checked the ZTE website for downloads and I'm a bit confused... version B10 was Android 6 and version B08 is Android 7.1? So... version B09 is older than mine? Is that what you were suggesting, going back to an older version? Can I even update backwards? Usually devices say something like "The software installed on your device is already the newest version" or something along those lines whenever trying to install a previous software version.
EDIT 2: Found "AXON 7(ZTE A2017G )SD card software package(344070B1405ZTE A2017GV1.2.0B09)N Version" on the ZTE website - but what does "N version" mean? Mine says on its back "ZTE A2017G".
Click to expand...
Click to collapse
You're confusing everything... That is not swiss, it's international. The only thing that COULD void your warranty is unlocking the bootloader, and in some cases people have been able to still claim hardware warranty on their phones by saying that they have not touched the hardware. Also, ZTE provides those updates.
If something happens (it would be basically your fault, such as trying to update with 10% battery or updating with an A2017 or A2017U package) and your phone stops working, just call ZTE and claim warranty. Their update method failed, etc. etc. Although it is borderline impossible to mess up your phone with the stock update method... I think it even tells you that you can't update with less than X% of battery.
The updates are as follows: A2017GV1.0.0B01 to B11 was Marshmallow, and then came A2017GV1.2.0B01 to B09 which is Nougat. I have thought many times that it would have been a lot better if they called them, say, M11 and N09. But this is what we have.
It's not hard at all: Go to the Guides section, there you will find Raystef66's download center. Download the file called A2017G-N-B09 (??), NOT the one under "TWRP flashable Bootstack/Stocksystem images". Those won't work.
After it gets downloaded, connect your phone to the PC. allow MTP transfer from the phone. "Internal Storage" should appear as a folder. If you have an SD card it will appear as another folder beside that on your PC. Open Internal storage. Now that is called the root of the internal storage, where all the folders are located. Just take the zip and throw it there, outside of all the folders (outside of DCIM, Android, and all those).
Then go to the phone, Settings, Update, and select the update.

@RobboW @Choose an username... (thank you very much for writing down all the information on updating the phone!)
Ok, so I did the update directly downloaded from their website. The update worked - indeed though, as somebody else has mentioned elsewhere, the phone now seems slightly slower to react to inputs when scrolling/tapping through the menu. Anyways, that's besides the point.
I tried connecting to the speaker, but still, it does not show up when searching for devices. Interestingly though I tried to make a new connection from my old phone (where I had deleted the connection) and the G2 now also can't find it (although it worked fine when the connection was already set up).
I'm back to trying to get one or the other device connected again. If nothing works, I guess I'm screwed then.

Eiion said:
@[email protected] an username...
Ok, so I did the update directly downloaded from their website - followed their PDF instruction for Update via SD. The update worked - indeed though, as somebody else has mentioned elsewhere, the phone seems slightly slower to react to inputs when scrolling/tapping through the menu. Anyways, that's besides the point.
I tried connecting to the speaker, but still, it does not show up when searching for devices. Interestingly though I tried to make a new connection from my old phone (where I had deleted the connection) and the G2 now also can't find it (although it worked fine when the connection was already set up).
I'm back to trying to get one or the other device connected again. If nothing works, I guess I'm screwed then.
Click to expand...
Click to collapse
Can you find the speaker with your PC?
Did you actually go into the PC's bluetooth settings to allow it to be visible?

Choose an username... said:
Can you find the speaker with your PC?
Did you actually go into the PC's bluetooth settings to allow it to be visible?
Click to expand...
Click to collapse
Sure, I did that when trying to connect it to the PC.
Anyways, I was trying 10-15 more minutes and don't ask me how or why... I did nothing different from all the times before but I finally was able to find the speaker on the Axon 7 and set up the connection. After that I wanted to connect the Axon 7 to the G2 - and while the G2 found the A7 within a second, the A7 did not see the G2. And after that I also tried to connect the G2 again with the speaker which worked as well.
So, all that's left is connecting the PC to the BT speaker - but I guess that's no topic for this forum.
So, thank you guys for your contribution, without I might have given up a few days ago already. Now I made it and have an updated phone. :good:

Eiion said:
Sure, I did that when trying to connect it to the PC.
Anyways, I was trying 10-15 more minutes and don't ask me how or why... I did nothing different from all the times before but I finally was able to find the speaker on the Axon 7 and set up the connection. After that I wanted to connect the Axon 7 to the G2 - and while the G2 found the A7 within a second, the A7 did not see the G2. After I also tried to connect the G2 again with the speaker and that worked as well.
So, all that's left is connecting the PC to the BT speaker - but I guess that's no topic for this forum.
So, thanks for you guys for your contribution, without I might have given up a few days ago already. Now I made it and have an updated phone. :good:
Click to expand...
Click to collapse
Semi-updated... you on B08?
The latest security patch is Dec. 1 and it's on B09. Just informing if you decide to update again

Choose an username... said:
Semi-updated... you on B08?
The latest security patch is Dec. 1 and it's on B09. Just informing if you decide to update again
Click to expand...
Click to collapse
As I had mentioned I was on B08 before the update. I'm on B09 now.

Good stuff, my next suggestion was going to be if you have an option to reset the speaker. No need now.
Sometimes you could get stuck with too many pairings. It's good to delete un-needed pairings on the phone but on a speaker you generally can only reset.

RobboW said:
Good stuff, my next suggestion was going to be if you have an option to reset the speaker. No need now.
Sometimes you could get stuck with too many pairings. It's good to delete un-needed pairings on the phone but on a speaker you generally can only reset.
Click to expand...
Click to collapse
Yeah, I thought of that too and searched the manual for it - but didn't find anything. Then I tried several button press combinations while on or while turning it on... you know, sometimes they simply don't put every function in the manual. But nothing seemed to do it. Or maybe it did - how would I know, it has no display.
But anyways, it works and that's all that matters

@ Eiion,
Have you fixed your phone's problem? I experience the same problem, so have you try other different PC and Bluetooth?

Delete all synced devices in bluetooth list. Then try to sync your device. Seems to work for me.

Common questions/issues/fixes - MIUI Global Rom

Gathering some of the issues and fixes that may be encountered using the official Global MIUI Rom, now that it's out in the wild.
Current version seen: 9.6.7.0 OEDMFID
Poor audio quality in calls
If VoLTE is not enabled and your carrier supports it, it can be turned on by entering *#*#86583#*#* into the dialer app.
I have found that this worked to fix the audio dropouts in calls on T-Mobile USA.​
How to tell if phone is a valid global version?
Check an IMEI from it here: https://www.mi.com/en/verify/#/en/tab/imei
If the phone is a real global version, the page will tell you that you have "the official international version".
You can also use fastboot to verify the bootloader is locked.
Global versions come with red stickers saying "Global Version" on the box, and the entire box is in English.​

Reserved?

There's no official download link for 9.6.7.0 OEDMFID , and I actually want to test it too

Currently my device has no USB connectivity. It does not recognize a flash drive. It does not recognize either my Windows 7 Pro desktop or my Windows 10 surface. Neither of those two computers recognize this device. All of those functions were available prior to the upgrade to MIUI 10. I have enabled developer options. I have enabled USB debugging. I have tried several different cables, including the original charging cable. I have ensured that the default USB function is file transfer. I have even toggled through the various default functions. To no effect. I have searched the internet and I have searched these forums. if anyone has a solution I would appreciate hearing about it. I don't even mind being told to go to a specific thread along with a snarky remark about how I should do a proper search. The bootloader is locked and I'm using the stock ROM. Any help would be appreciated.

WMarkW said:
Currently my device has no USB connectivity. It does not recognize a flash drive. It does not recognize either my Windows 7 Pro desktop or my Windows 10 surface. Neither of those two computers recognize this device. All of those functions were available prior to the upgrade to MIUI 10. I have enabled developer options. I have enabled USB debugging. I have tried several different cables, including the original charging cable. I have ensured that the default USB function is file transfer. I have even toggled through the various default functions. To no effect. I have searched the internet and I have searched these forums. if anyone has a solution I would appreciate hearing about it. I don't even mind being told to go to a specific thread along with a snarky remark about how I should do a proper search. The bootloader is locked and I'm using the stock ROM. Any help would be appreciated.
Click to expand...
Click to collapse
1. Use your phone to download the stock rom then update it via MIUI built-in recovery.
2. After boot up, if it does not help but your phone still can be charged (or cannot), go to a repair store to replace your phone's USB port (USB port has 2 functions: charge & connect to transfer data, sometimes, one of them is broken).

Thanks, I'll give it a try. I don't think it's the USB port because it started right after the upgrade to 10. I will download the stock ROM. On the other hand, if I'm going to do that then I might as well save my data and reset to factory settings. That will send me back to 9. I thought perhaps there was some crazy security setting that I had inadvertently tripped.

Looks like it was the usb

Lgg6 stuck in download mode

Hi Guys, i've tried to install Pie update to my G6(H870) via LGUP.
Didnt worked for me, got an error trough the installation, and now my phone stucked in download mode.
I can get into fastboot, was able to do factory reset, but the only thing changed, is now my computer cant see my phone via USB
Any one could help me please?
Thanks

evilchef said:
Hi Guys, i've tried to install Pie update to my G6(H870) via LGUP.
Didnt worked for me, got an error trough the installation, and now my phone stucked in download mode.
I can get into fastboot, was able to do factory reset, but the only thing changed, is now my computer cant see my phone via USB
Any one could help me please?
Thanks
Click to expand...
Click to collapse
Restart PC and try again
LG-H870 V30a

slavomes said:
Restart PC and try again
LG-H870 V30a
Click to expand...
Click to collapse
Did a couple of times, nothing happened... I also tried with different pc. All drivers installed. Can't get any USB connection.

evilchef said:
Did a couple of times, nothing happened... I also tried with different pc. All drivers installed. Can't get any USB connection.
Click to expand...
Click to collapse
Did you tried LGBridge trough Update Error Recoevery?

slavomes said:
Did you tried LGBridge trough Update Error Recoevery?
Click to expand...
Click to collapse
Yes I did, after the recovery reached 19% it said "phone cannot be updated" now I don't know what to do... ? Can't even get a connection between the phone and the pc now

Someone can help me please????

I've got literally the exact same problem...
I've tried everything that is possible, it was working perfectly with twrp, magisk root and even had edxposed (stock android, safetynet pass, Google pay working). I wanted finally the pie, kdz file has shown up so I wanted to update it as always (with twrp I could only update via LGUP) stopped at 10% and the it shown an error and turned off. Once I disconnected my cable while updating but was able to reconnect and relaunch update without any issue or losing data! Now I didn't know what to do so I gave it to a service, 2 and half week passes, they arek still working on it, if I have anything after that and my phone connects to pc or boots to android I will tell.

AdurVonRob said:
I've tried everything that is possible, it was working perfectly with twrp, magisk root and even had edxposed (stock android, safetynet pass, Google pay working). I wanted finally the pie, kdz file has shown up so I wanted to update it as always (with twrp I could only update via LGUP) stopped at 10% and the it shown an error and turned off. Once I disconnected my cable while updating but was able to reconnect and relaunch update without any issue or losing data! Now I didn't know what to do so I gave it to a service, 2 and half week passes, they arek still working on it, if I have anything after that and my phone connects to pc or boots to android I will tell.
Click to expand...
Click to collapse
Try this version of LGUP:
https://drive.google.com/open?id=1Zh2oboeMDn-QXrWbuMwN4PcOgCeBDU6C
Matt.

matthew33 said:
Try this version of LGUP
Matt.
Click to expand...
Click to collapse
After I get back my phone I will try it, but as the phone wasn't seen by laptop after connecting it then using another lg up wouldn't have any sense. There may be two problems, or I ****ed up something while trying to update to pie or the kdz file isn't good. The servise told me today that there is a problem with the first partition, that's why the phone isn't seen after connecting. If I hadn't root my phone I could send it to lg because I'd still have my warranty, but now I'm waiting so they tell me how much it'll cost to use a special device that connects to the motherboard or something like that to get the first partition installed. So evilchef...
evilchef said:
Hi Guys, i've tried to install Pie update to my G6(H870) via LGUP.
Didnt worked for me, got an error trough the installation, and now my phone stucked in download mode.
I can get into fastboot, was able to do factory reset, but the only thing changed, is now my computer cant see my phone via USB
Any one could help me please?
Thanks
Click to expand...
Click to collapse
You are having the same problem as me, if you still have your warranty, then you can send your phone to an lg service, if not do it on your own money. After I get my phone back I will tell you if it still has all the data on it, but I'm more than sure that it has lost it. If in any way I get back then I can suggest you to get it repaired if you haven't got any backup done, if not it might be better to buy a new phone.