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Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Try doing clean wipe through recovery instead
Have tried to wipe data around 4 times now. It erases, then, for some reason, its still asking for previous account credentials?
Is this some sort of new security implementation from google?
I would just flash it back to factory defaults...
Contact Motorola
Search for bypassing that security. I think it's called Google reset protection or something like that. And it's present in 5.1. Sorry I'm traveling right now and can't research much the web for that. I believe that in the Motorola Moto X Play's forum there was discussion that someone actually did bypass that... And there was a video.
edit: It's called "factory reset protection"
Here's the top in on Motorola's forum
https://forums.motorola.com/posts/148e0cebaa
I've never had any experience with this, but I hope to help
Sent from my XT1562 using Tapatalk
withdrawn said:
Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Click to expand...
Click to collapse
If you can't bypass that after numerous tries, flash the stock firmware again.
Sent from my XT1562 using Tapatalk
Hello, everyone. I hope this question isn't too ignorant but I had to make sure and this seemed like the best place to ask. I recently bought a lot of phones from a police auction with the intention of reselling them. One of them is a lumia 550 that was password locked. After I factory reset it, its asking for the previous owners microsoft account. Would restoring or changing the firmware bypass this or is it basically a brick at this point?
Thanks in advance for your assistance.
I guess you need to see the old owner in prison for him to unlock your phone! I hope you have enough free time to meet him!
I was able to fix my phone that had the problem by hard resetting and changing the country during setup and finally hard resetting again. The next time it came up the phone allowed me to complete set up without requiring the reset protection key. This may not work in your case but its always worth a shot.
Just wondering, but did you ever get your phone problem taken care of?
Hello,
same issue at my end.. there is a solution?
Hi,
My wife bought a new smartphone and decided to offer the P9 Lite to our son but before did a factory reset, but I think I should have deleted the Google account first, and did not, so my son when putting his data, asked to put the account of the previous owner, then my wife put her account again, appeared the indication that they were sending a recovery code to her cell phone number, then put that code in P9 Lite, and nothing happened, it always goes on to say the same thing and does not advance, someone can help me, is that in Huawei in portugal want 25 euros to carry out the unlocking, in addition to the expenses that is to move me there, even the equipment is worth so many euros.
Regards
Hi there everyone,
Last friday I got robbed in the street, the thief took my oneplus 6t with all my personal data, pictures... etc. after that I went inmediately to the google option "find my device", but, unfortunately, it was already turned off. Of course I went to the police and gave them the IMEI number and all the details about my device.
After that, a day later, I got in my google account again to check whether my phone was found or not, then I realized that there was a new phone (a oneplus 5 which I never had) logged in my account with a new IMEI number. I didn't do that, of course, so I'm wondering if it's posibble for the thief to change the oneplus6T's ROM into an another oneplus5 without unblocking it, getting a new IMEI and having a complete useful device. And, should I go to the police again to give them the new IMEI number in order to register it as a stolen phone again??
I don't have lots of expectations about recovering it (I didn't see the face of the guy who stole it), but anyway I would like to make that phone unusefull for them. (the device was stolen in Valencia, Spain)
thank you so much.
minifalco said:
Hi there everyone,
Last friday I got robbed in the street, the thief took my oneplus 6t with all my personal data, pictures... etc. after that I went inmediately to the google option "find my device", but, unfortunately, it was already turned off. Of course I went to the police and gave them the IMEI number and all the details about my device.
After that, a day later, I got in my google account again to check whether my phone was found or not, then I realized that there was a new phone (a oneplus 5 which I never had) logged in my account with a new IMEI number. I didn't do that, of course, so I'm wondering if it's posibble for the thief to change the oneplus6T's ROM into an another oneplus5 without unblocking it, getting a new IMEI and having a complete useful device. And, should I go to the police again to give them the new IMEI number in order to register it as a stolen phone again??
I don't have lots of expectations about recovering it (I didn't see the face of the guy who stole it), but anyway I would like to make that phone unusefull for them. (the device was stolen in Valencia, Spain)
thank you so much.
Click to expand...
Click to collapse
Nothing is impossible for IMEI
With the right tools and knowledge the IMEI number can be changed, it is illegal to do in some countries. You did the right thing to tell the police about the new number. Make sure that you update and verify all your passwords in google and all your other services. Make sure to remove any permissions from your old 6T on your services. Also, report it to carrier.
minifalco said:
Hi there everyone,
Last friday I got robbed in the street, the thief took my oneplus 6t with all my personal data, pictures... etc. after that I went inmediately to the google option "find my device", but, unfortunately, it was already turned off. Of course I went to the police and gave them the IMEI number and all the details about my device.
After that, a day later, I got in my google account again to check whether my phone was found or not, then I realized that there was a new phone (a oneplus 5 which I never had) logged in my account with a new IMEI number. I didn't do that, of course, so I'm wondering if it's posibble for the thief to change the oneplus6T's ROM into an another oneplus5 without unblocking it, getting a new IMEI and having a complete useful device. And, should I go to the police again to give them the new IMEI number in order to register it as a stolen phone again??
I don't have lots of expectations about recovering it (I didn't see the face of the guy who stole it), but anyway I would like to make that phone unusefull for them. (the device was stolen in Valencia, Spain)
thank you so much.
Click to expand...
Click to collapse
Even if he didn't change the IMEI number of your device, he could have used your phone to login to a new device using the tap-a-number feature.
Along with changing the passwords, I would also suggest logging out of all your devices.
Hi there,
It's been a longtime I didn't post out there.
A couple of weeks ago, I drowned my Galaxy M31 (bummer!), couldn't revive it. Being broke, back to my good old dumb-phone I use while skating (it's OK, actually).
A nice colleague of mine proposed to lend me her old Galaxy S7 she replaced a while ago by a newer device, telling the battery is a bit lazy now... Thanks to her.
In front of her, I reboot in recovery (she didn't even knew there was such a thing), factory reset the device and off we go.
Back home, I flash the last available Oreo firmware (just to be sure, with the CSC part), let it boot and... yeah, Google detects the device was reset and ask for the previous owner's account, as far as I understand.
It's OK, it is to trick robbers stealing phones and trying to flash them anew, I suppose. Got two phones robbed, encrypted and all, I hope they were f*** with mine.
I feel like... a sucker, I should have been more cleaver and probably ask her to delete the Google account it was registered to (hers, her husbands)
Can someone please tell me if it is the right way to do it right?
Never had to do anything like that: so next Monday, she sign in with her email or phone number, her Google password, the device goes on booting/configuring skipping whatever time consuming setup, up until she's able to "cancel" or delete the Google account?
Thanks in advance.
Hi there,
It took some time, lack of actually, to get it unlocked by my friend. The device is back to me and running Oreo on my account.
Let's root it and probably upgrade it to Lineage 17 or 18 as I did with an good ol' A300FU.