Database Users

Simple Moto G4 Question

Motorola G4 XT1625
Minor Problem: Phone will not start normally, only boots into Fastboot mode.
Minor Problem: Phone is oem Locked
Major Problem: I never went into "settings" on the phone and ENABLED OEM UNLOCKING.
Question: Is it possible to recover this phone or am I spinning my wheels here?
A little background. Not a developer, just trying to get my phone running again. I have installed Moto tools on my PC, requested and received an unlock code, connected to the phone and can send commands via command line. I understand what the issue is, and hindsight says I should have enabled the phone for development on day 1 based on the risk of an OTA update failure. I've read nearly every forum post regarding this topic, just haven't got clear answer as to if this phone is recoverable.
Oh, and if this looks slightly familiar, its a repost of a thread I started in the general Android help and Q&A forum. I received an email from Brandon, chief admin, letting me know I may receive more info from the MOTO G4 forum.
Thanks in advance.....

Hello there, if the phone boots only into fastboot mode it may be that Stock OS has been wiped, therefore having no OS would reboot the phone every time. When you unlock the bootloader the user data gets erased and the phone goes into factory reset, however, you didn't have OEM unlocked. I don't see if it should be an issue right now.
What I would do is trying to find the stock ROM of your G4, and re flashing it. What I also would do is just try to flash recovery thru fastboot and see if it works.
Quick question, do you see the unlocked boot loader message when you boot your phone ? (this phone cannot be trusted blah blah)
Let me know if it works either way. I don't think OEM lock should be an issue if the system partition has been erased. You got an unlock code and used it.
Good luck!

If you can remember what firmware you had before attempting to unlock your bootloader, you can find a lot of the athene firmwares here: https://androidfilehost.com/?a=show&w=files&flid=72578
For US Nougat devices, I recall the latest build is NPJ25.93-14.7 (though there are reports that there is a newer build being deployed).
That's an odd issue to experience though - can you remember what happened to your device? Was there a factory reset or an erase command issued? A locked bootloader normally should not permit you to erase the system.
With OEM unlocking disabled, you likely would have been blocked from being able to unlock your bootloader. However, by requesting the unlock key, Motorola has a record of the request against your IMEI, so may refuse to service your device under the now voided warranty. Perhaps the best bet at this moment in time is to try a stock ROM reflash.
If you can't remember what stock firmware you had, or want a confirmation, then I'd like to see your getvar info please:
1)Boot to bootloader, connect your device to your computer.
2)In the ADB terminal, type 'fastboot getvar all' without quotes, press Enter on your keyboard.
3)Paste the output into a post here, you may wish to remove your IMEI. This output should be a list of your device variables and give us an idea of the state of your device.

Thank you both for help here.
Quick question, do you see the unlocked boot loader message when you boot your phone ? (this phone cannot be trusted blah blah)
No, the phone will not boot in any mode, factory,recovery,etc, and comes back with
Start Up Failed:
AP Fastboot Flash Mode (secure)
Fastboot reason : UTAG "bootmode" configured as fastboot
ERROR: Failed to pass validation, backup to fastboot
Boot up failed
As to the pre-failure status, the phone was fine after the last upgrade, I believe in late December or early January. I also noticed that the internal storage was running thin so I uninstalled some unused apps as well as using the storage/apps/ clear cache method to get the unused space back to about 3GB unused. No problems after that either. The problem started with the phone doing one of two things, it either shut down such that I had to hold the power button down for 30 sec to start/reboot the phone, or would it simply do a full reboot on its own. The period between these events varied, sometimes a matter of minutes, other times a day or two. It did this for about a week until it booted into the mode I described earlier.
The following is the requested data from the phone,
Thanks again for your help
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_13mp
(bootloader) board: athene_13mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: ********
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: ***********
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: UTAG "bootmode" configured as fastboot
(bootloader) imei: ***********
(bootloader) meid:
(bootloader) date: 01-11-2017
(bootloader) sku: XT1625
(bootloader) battid: SNN5970A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue May 24 17:32:45 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/athene/athene:7.0/NPJS25.
(bootloader) ro.build.fingerprint[1]: 93-14.7-3/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.246.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband: M8952_70030.25.03.64R ATHENE_RETUSA_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-gcb2b19d (hudsoncm
(bootloader) kernel.version[1]: @ilclbld30) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Thu Nov 23 16:36:43 CST 2017
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=a970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retus
all: listed above
finished. total time: 0.280s

Thank you for your patience, I'm starting to come up the learning curve a little bit.
I did go to the AndroidFileHost site and downloaded what looked like the most recent Athene set of files, based on its upload date and version number.
My limited knowledge tells me that this is older than the firmware loaded on the phone and will not load (see errors below)(security version downgrade)
I've only included 2 of the failures, I assume that is enough info....
****************************
fastboot flash partition gpt.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slotartition: not found
target reported max download size of 536870912 bytes
sending 'partition' (32 KB)...
OKAY [ 0.008s]
writing 'partition'...
(bootloader) Security version downgrade
(bootloader) Image primary_gpt failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.051s
fastboot flash boot boot.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:boot: not found
target reported max download size of 536870912 bytes
sending 'boot' (16384 KB)...
OKAY [ 0.554s]
writing 'boot'...
(bootloader) Security version downgrade
(bootloader) Image boot failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.727s
*******************************************
I was following these instructions, adapting to fit the files that came in the down load
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot

Makettle said:
Thank you for your patience, I'm starting to come up the learning curve a little bit.
I did go to the AndroidFileHost site and downloaded what looked like the most recent Athene set of files, based on its upload date and version number.
My limited knowledge tells me that this is older than the firmware loaded on the phone and will not load (see errors below)(security version downgrade)
I've only included 2 of the failures, I assume that is enough info....
****************************
fastboot flash partition gpt.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slotartition: not found
target reported max download size of 536870912 bytes
sending 'partition' (32 KB)...
OKAY [ 0.008s]
writing 'partition'...
(bootloader) Security version downgrade
(bootloader) Image primary_gpt failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.051s
fastboot flash boot boot.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:boot: not found
target reported max download size of 536870912 bytes
sending 'boot' (16384 KB)...
OKAY [ 0.554s]
writing 'boot'...
(bootloader) Security version downgrade
(bootloader) Image boot failed validation
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 0.727s
*******************************************
I was following these instructions, adapting to fit the files that came in the down load
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
Click to expand...
Click to collapse
Thanks for the getvar info. That suggests you have the NPJ25.93-14.7-3 US retail firmware (December 2017 security patch). Unfortunately, we don't have that firmware leaked to us yet - hopefully someone can capture the correct firmware from Motorola.
As you've correctly surmised, the firmwares we've got are too old for your device, and particularly as your bootloader is locked, the locked bootloader is rejecting any firmware that is older than the current version (as locked bootloaders do not permit firmware downgrades).
You could refer your device to a service centre and see if they can flash the latest firmware onto your device (and hopefully not charge you), or wait for a retail NPJ25.93-14.7-3 stock firmware to 'unofficially' appear.

Thanks Echo92, the help has been greatly appreciated.
It was an Ah Ha moment with your last message when I realized I could see the version of firmware from the getvar info, like I said I'm coming up the learning curve, just been a slow climb.......
I have contacted Motorola service about the phone, the response I received was that the G4 is not repairable, I could purchase a replacement for $90, which when you think about it is not a bad deal, but they only offered it with a 90 day warranty. I did not specifically ask about them simply re-flashing it, so I'm not sure if that was an option or not.
In case your curious, I've since replaced the phone, different brand, but will keep this one as a backup if I can eventually get the firmware re-loaded (hoping that it is not hardware related problem)
Thanks again

Error No service with unlocked bootloader. How to Re-lock boot loader Moto G4 Play?

Hello,
In my country, mobile network is GSM, and use sim card.
I tried to unlock bootloader. And now my phone can't use the mobile network service.
I've tried so much to relock my phone.
fastboot oem lock begin
... (many firmware have tried)
fastboot oem lock
but it still unlocked because I can't find a signed build as fastboot response.
I find the firmware on the Moto's site but the list of software image is not include G4 Play XT1607.
Somone please help me to solve my problem.
My G4 Play is a big assets to me!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Mr.Tinh-Vietnamese said:
Hello,
In my country, mobile network is GSM, and use sim card.
I tried to unlock bootloader. And now my phone can't use the mobile network service.
I've tried so much to relock my phone.
fastboot oem lock begin
... (many firmware have tried)
fastboot oem lock
but it still unlocked because I can't find a signed build as fastboot response.
I find the firmware on the Moto's site but the list of software image is not include G4 Play XT1607.
Somone please help me to solve my problem.
My G4 Play is a big assets to me!
Click to expand...
Click to collapse
Its moto g4 play harpia, you can get firmware from lolinet morotola or motorola firmware.. kindly google it, its easy too find.

Salik Iqbal said:
Its moto g4 play harpia, you can get firmware from lolinet morotola or motorola firmware.. kindly google it, its easy too find.
Click to expand...
Click to collapse
I want a "signed" firmware.
I've tried many firmware includes your recommentdation from lolinet or firmware.center ... but bootloader still unclocked,
And at the final step "fastboot oem unlock" it response fail or "flash a signed build" (i don't remember exactly).
The boot screen still dislay boot loader unlocked and status code: 3
If you've relocked please tell me how you did?

Mr.Tinh-Vietnamese said:
I want a "signed" firmware.
I've tried many firmware includes your recommentdation from lolinet or firmware.center ... but bootloader still unclocked,
And at the final step "fastboot oem unlock" it response fail or "flash a signed build" (i don't remember exactly).
The boot screen still dislay boot loader unlocked and status code: 3
If you've relocked please tell me how you did?
Click to expand...
Click to collapse
Hi, firmware flashing will not RELOCK bootloader, whatever you call it signed or unsigned.
"fastboot oem lock" should do the job, but as you said its not working. Well, for one, paste here "fastboot getvar all" logs.

ALI12 said:
Hi, firmware flashing will not RELOCK bootloader, whatever you call it signed or unsigned.
"fastboot oem lock" should do the job, but as you said its not working. Well, for one, paste here "fastboot getvar all" logs.
Click to expand...
Click to collapse
Also know some devices 'resist' being relocked for whatever reason. My Moto XT1030 exhibited this characteristic - although I didn't pursue aggressively as there was no need to relock (tried a few times out of curiosity). Don't recall the error message, if any.

ALI12 said:
Hi, firmware flashing will not RELOCK bootloader, whatever you call it signed or unsigned.
"fastboot oem lock" should do the job, but as you said its not working. Well, for one, paste here "fastboot getvar all" logs.
Click to expand...
Click to collapse
Haizz. My phone now is hard brick, after the OTA upfate. Noway to get the log again. I will show you after I found the way to unbrick, although its just a little hope for unbricking G4-play.
So dissapoint because I'm not careful to read everything about Moto before do some stupid thing like unlocking something of Moto.
Sorry about my Enghlish.

ALI12 said:
Hi, firmware flashing will not RELOCK bootloader, whatever you call it signed or unsigned.
"fastboot oem lock" should do the job, but as you said its not working. Well, for one, paste here "fastboot getvar all" logs.
Click to expand...
Click to collapse
Code:
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.0
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262141 KB)...
OKAY [ 9.609s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 10.081s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.1
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (259542 KB)...
OKAY [ 9.508s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.548s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.2
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262143 KB)...
OKAY [ 9.634s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.683s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.3
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (250065 KB)...
OKAY [ 9.212s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.268s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.4
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (247664 KB)...
OKAY [ 9.030s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.056s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.5
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262141 KB)...
OKAY [ 9.629s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.681s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.6
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262142 KB)...
OKAY [ 9.786s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.818s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.7
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (121352 KB)...
OKAY [ 4.483s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 4.511s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash oem oem.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:oem: not found
target reported max download size of 268435456 bytes
sending 'oem' (122549 KB)...
OKAY [ 4.398s]
writing 'oem'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 4.870s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash modem NON-HLOS.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modem: not found
target reported max download size of 268435456 bytes
sending 'modem' (37052 KB)...
OKAY [ 1.407s]
writing 'modem'...
OKAY [ 1.014s]
finished. total time: 2.426s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase modemst1
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modemst1: not found
erasing 'modemst1'...
OKAY [ 0.021s]
finished. total time: 0.024s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase modemst2
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modemst2: not found
erasing 'modemst2'...
OKAY [ 0.015s]
finished. total time: 0.016s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash fsg fsg.mbn
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:fsg: not found
target reported max download size of 268435456 bytes
sending 'fsg' (1492 KB)...
OKAY [ 0.076s]
writing 'fsg'...
OKAY [ 0.070s]
finished. total time: 0.149s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase cache
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:cache: not found
erasing 'cache'...
OKAY [ 0.022s]
finished. total time: 0.024s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase userdata
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:userdata: not found
erasing 'userdata'...
OKAY [ 0.235s]
finished. total time: 0.237s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase customize
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:customize: not found
erasing 'customize'...
OKAY [ 0.022s]
finished. total time: 0.027s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase clogo
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:clogo: not found
erasing 'clogo'...
OKAY [ 0.031s]
finished. total time: 0.032s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase DDR
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:DDR: not found
erasing 'DDR'...
OKAY [ 0.011s]
finished. total time: 0.012s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot oem fb_mode_clear
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
OKAY [ 0.106s]
finished. total time: 0.108s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot oem lock
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Please flash valid signed images just after lock begin
(bootloader) command!
OKAY [ 0.128s]
finished. total time: 0.129s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot reboot
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
rebooting...
finished. total time: 0.105
I've unbricked my phone and this is the log.
I'm using window 7 and I don't know how to get all the log, here my fastboot command
Code:
fastboot oem lock begin
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash oem oem.img
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot erase DDR
fastboot oem fb_mode_clear
fastboot oem lock
fastboot reboot
if you know how to relock my XT1607's bootloader,
help me please!

Mr.Tinh-Vietnamese said:
Hello,
In my country, mobile network is GSM, and use sim card.
I tried to unlock bootloader. And now my phone can't use the mobile network service.
I've tried so much to relock my phone.
fastboot oem lock begin
... (many firmware have tried)
fastboot oem lock
but it still unlocked because I can't find a signed build as fastboot response.
I find the firmware on the Moto's site but the list of software image is not include G4 Play XT1607.
Somone please help me to solve my problem.
My G4 Play is a big assets to me!
Click to expand...
Click to collapse
Mr.Tinh-Vietnamese said:
Code:
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.0
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262141 KB)...
OKAY [ 9.609s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 10.081s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.1
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (259542 KB)...
OKAY [ 9.508s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.548s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.2
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262143 KB)...
OKAY [ 9.634s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.683s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.3
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (250065 KB)...
OKAY [ 9.212s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.268s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.4
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (247664 KB)...
OKAY [ 9.030s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.056s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.5
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262141 KB)...
OKAY [ 9.629s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.681s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.6
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (262142 KB)...
OKAY [ 9.786s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 9.818s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash system system.img_sparsechunk.7
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
target reported max download size of 268435456 bytes
sending 'system' (121352 KB)...
OKAY [ 4.483s]
writing 'system'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 4.511s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash oem oem.img
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:oem: not found
target reported max download size of 268435456 bytes
sending 'oem' (122549 KB)...
OKAY [ 4.398s]
writing 'oem'...
(bootloader) Invalid signed image
(bootloader) Preflash validation failed
FAILED (remote failure)
finished. total time: 4.870s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash modem NON-HLOS.bin
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modem: not found
target reported max download size of 268435456 bytes
sending 'modem' (37052 KB)...
OKAY [ 1.407s]
writing 'modem'...
OKAY [ 1.014s]
finished. total time: 2.426s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase modemst1
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modemst1: not found
erasing 'modemst1'...
OKAY [ 0.021s]
finished. total time: 0.024s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase modemst2
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modemst2: not found
erasing 'modemst2'...
OKAY [ 0.015s]
finished. total time: 0.016s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot flash fsg fsg.mbn
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:fsg: not found
target reported max download size of 268435456 bytes
sending 'fsg' (1492 KB)...
OKAY [ 0.076s]
writing 'fsg'...
OKAY [ 0.070s]
finished. total time: 0.149s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase cache
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:cache: not found
erasing 'cache'...
OKAY [ 0.022s]
finished. total time: 0.024s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase userdata
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:userdata: not found
erasing 'userdata'...
OKAY [ 0.235s]
finished. total time: 0.237s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase customize
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:customize: not found
erasing 'customize'...
OKAY [ 0.022s]
finished. total time: 0.027s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase clogo
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:clogo: not found
erasing 'clogo'...
OKAY [ 0.031s]
finished. total time: 0.032s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot erase DDR
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:DDR: not found
erasing 'DDR'...
OKAY [ 0.011s]
finished. total time: 0.012s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot oem fb_mode_clear
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
OKAY [ 0.106s]
finished. total time: 0.108s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot oem lock
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Please flash valid signed images just after lock begin
(bootloader) command!
OKAY [ 0.128s]
finished. total time: 0.129s
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_RETUS_MPI24.241-2.35-1>f
astboot reboot
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
rebooting...
finished. total time: 0.105
I've unbricked my phone and this is the log.
I'm using window 7 and I don't know how to get all the log, here my fastboot command
Code:
fastboot oem lock begin
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash oem oem.img
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot erase DDR
fastboot oem fb_mode_clear
fastboot oem lock
fastboot reboot
if you know how to relock my XT1607's bootloader,
help me please!
Click to expand...
Click to collapse
Seems like its already locked because you can't flash other system image. If it was unlock you can flash it without any problem.

Salik Iqbal said:
Seems like its already locked because you can't flash other system image. If it was unlock you can flash it without any problem.
Click to expand...
Click to collapse
But the bootloader screen still display "Device is UNLOCKED" and status code: 3
And when I command fastboot oem unlock it response:
Code:
D:\app\android_backup\Moto G4 Play XT1607\XT1607_HARPIA_MPI24.241-2.35-1>fastboo
t oem unlock
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Check 'Allow OEM Unlock' in Developer Options.
FAILED (remote failure)
finished. total time: 0.118s
in Developer Options its display the oem already unlocked. (wtf !)
And I tried to flash another firmwares, but it reponses "Failed" likes above.
My phone now is still "No Service".
Log: "Unlock BL => No Service => Up the oldest rom => OTA update => hard brick phone => unbricked phone => BL show "unlocked" but can't flash any stock rom".
What can't I do now? Someone help me!!!!!!

Moto G4 Plus : CMD : Invalid Boot State

I sold my Moto G4 Plus and actually bought it back from my buddy. In the Bootloader Unlocked message, its reading ID: bad key. I am unable to fastboot flash TWRP, and when i give ANY Bootloader Lock or Unlock commands it reads :
c:\platform-tools>fastboot oem unlock critical
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) invalid boot state
OKAY [ 0.182s]
finished. total time: 0.192s
c:\platform-tools>fastboot oem unlock Unique_key
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) invalid boot state
OKAY [ 0.191s]
finished. total time: 0.198s
When i gave it to my buddy, it was rooted on 6.0 and when i got it back it was on 7.0.
I have a weird felling he ran an OTA and it F*CKED Sh*t up....
Any ideas?
Thanks in advance,
T

moto g4 play stuck in bootloop after official motorola update.

Hi, i updated my moto g4 play (xt1602) to the android update in india. Unfortunately it is in bootloop and wont start to lock screen. Oem is locked and usb debugging is disabled. developed options also not enabled. i used LMSA (Lenovo moto smart assistant) to recover it by flashing original firmware but it is still in bootloop. i have searched on google and forums and found that due to these i.e.(Oem is locked and usb debugging is disabled) i cannot flash any recovery and cannot install any rom through fastboot. Also "adb devices" command does not recognise but "fastboot devices" command shows serial number of my device. i also got oem unlock code from moto website but it said remote failed for "oem unlock" command in fastboot.
(Also i was wondering is there any way that i can edit oem.img and bootloader.img file in official firmware that LMSA downloads and flashes in the device and can that unlock the oem and bootloader )
Is there any way to recover the device or is it bootloop bricked to eternity.
Note: i had my screen replaced and after that i did the update. can it be the issue. (i' ve kept the old broken screen module, can it help recover the device if it is connected.)
Thanks in advance

Can you paste the code of the error?

IkerST said:
Can you paste the code of the error?
Click to expand...
Click to collapse
fastboot oem unlock
(bootloader) Check 'Allow OEM Unlock' in Developer Options.
FAILED (remote failure)
Finished. Total time: 0.031s
Now since its bootloop i cant do anything

Try this, and then flash firmware
Code:
fastboot erase userdata
fastboot erase cache
fastboot erase system
If it doesn't work contact me on telegram (so it's easier to communicate) @IkerST

IkerST said:
Try this, and then flash firmware
Code:
fastboot erase userdata
fastboot erase cache
fastboot erase system
If it doesn't work contact me on telegram (so it's easier to communicate) @IkerST
Click to expand...
Click to collapse
fastboot erase userdata
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:userdata: not found
erasing 'userdata'...
OKAY [ 0.283s]
finished. total time: 0.286s
fastboot erase cache
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:cache: not found
erasing 'cache'...
OKAY [ 0.148s]
finished. total time: 0.153s
fastboot erase system
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:system: not found
erasing 'system'...
(bootloader) Permission denied
FAILED (remote failure)
finished. total time: 0.133s
so system erase failed.
further flashing firmware with LMSA. phone still in bootloop.

I'm having same issue with my Moto G4 Play. Have you found any solution?

sreekanthpp said:
I'm having same issue with my Moto G4 Play. Have you found any solution?
Click to expand...
Click to collapse
Unfortunately its a paperweight to me now. After having tried all i could, I gave to 4 mobile repair shops and after about half a day trying, they have all given up.
If anybody does find a solution kindly let us know.

Does this mean the Moto G4 Plus BootLoader is Still Locked?

fastboot oem unlock
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) fastboot oem unlock [ unlock code ]
OKAY [ 0.172s]
finished. total time: 0.172s
edit: It bascially means it is asking for unlock code.