Hi,
I have a S4 i9505 (Snapdragon 600) with Android 5.0.1. Still stock, no root, european version (with a spanish rom).
In the last months my S4 has suffered for many random reboots in different situations: the 2 most common are scrolling the gallery and turning on the screen (with home button or power button). But it happens also with using several app.
The screen freezes and after some seconds it reboots. After reboots works fine for a while.
Number of random reboots starting recording in june 2017:
june: 7
july: 2
august: 4
september: 7
october: 9
november: 17
december: 10
january 2018: 7
have stop recording after january as in february I started using a new phone.
I've bought a new samsung battery and I've also did a hard reset without installing any third app but there are still random reboots. What's weird is that sometimes it works fine for 1-2 weeks and sometimes it reboots 2-3 times a day with the same use.
On average it reboots 8 times a month.
For your experience is it normal for a S4 to suffer for so many reboots? How stable is your stock S4 (snapdragon 600) with Android 5.0.1? Or maybe there is an hardware problem on the logic board?
Thanks!
Up! Anyone can help?
The s4 should not be experiencing random reboots. I have had an s4 for years (now on a iPhone) and never had these reboots.
This could be an indication of a hardware problem since it's happening on a stock ROM with no third party apps.
audit13 said:
The s4 should not be experiencing random reboots. I have had an s4 for years (now on a iPhone) and never had these reboots.
This could be an indication of a hardware problem since it's happening on a stock ROM with no third party apps.
Click to expand...
Click to collapse
Thanks for reply! I haven't seen your reply until now and I've already wrote a similar post in
https://forum.xda-developers.com/galaxy-s4/help/galaxy-s4-random-reboot-t3469346/page4
Sorry for double post!
Anyway what drives me crazy is that sometimes it works fine for 1-2 weeks and sometimes it reboots 2-3 times a day even with same usage.
That is strange the reboot behaviour is not normal.
Not sure that you can do anything else other than changing the motherboard.
audit13 said:
That is strange the reboot behaviour is not normal.
Not sure that you can do anything else other than changing the motherboard.
Click to expand...
Click to collapse
That's what I was thinking.
For example tapping repeatedly "Drawer Icon" -> "Back Button" -> "Drawer Icon" -> "Back Button" for 4-5 times freezes and reboots the phone (one time freezed and stuck, I had to remove battery). But in the last days this problem has disappeared.
As far as you know a problem that comes and disappeared like a ghost is usually related to hardware or software issue?
Only other ting would be to re-flash the latest stock ROM, factory reset, and use it for a while to see if it reboots.
audit13 said:
Only other ting would be to re-flash the latest stock ROM, factory reset, and use it for a while to see if it reboots.
Click to expand...
Click to collapse
You mean re-flash with Odin?
You said before you had an s4 for years and never had these reboots. So you never had a reboot, not even once a year? Is the stock rom so stable? Is the stock Samsung rom the most stable rom around?
Yes, reflash with Odin.
The most stable ROM is the stock ROM.
I may have had reboots but they were probably due to apps. I never had random reboots throughout the day on a stock ROM and I don't recall my phone suffering from random reboots. My sister-in-law and nephew have the same phone and they don't have random reboots.
This confirms me even more that probably there is an hardware problem.
Thanks a lot for your help!
Related
So i bought my G2 three days after launch and had none of the common issues until about a week before the OTA. I started experiencing the shutdowns at random and it slowly got more frequent (4 times a day). The OTA hit and i didnt have another shutdown for a week. Then one. Then two about three days later. Now its back to an everyday thing. Is there something i can do to fix it. Im not rooted and im not using any weird widgets or apps.
Is it rebooting or just shutting down and you have to press the power button to turn it back on? If its just shutting down and not rebooting then I think you might have a loose battery.
Sent from my T-Mobile G2 running Cyanogenmod.
Well, i hit the power button to wake up the screen and i get nothing. After a few seconds the white screen with the htc logo appears and the phone boots. I assume its shutdown cause it acts like its off. If it was a loose battery why would the OTA slow it down for a bit?
After the OTA (that was supposed to fix the random reboots/shutdowns), I had the same thing. About a week of none, and then they started again. Since I've perm-rooted, installed the BaconBits kernel and messed around with some Sense ROMs. Not one shutdown. I think T-Mobile's ROM build(s) for this phone just suck and that's the problem. Only on stock have I had the issue.
Yea I'm Experiencing the same issue. I Upgrade the OTA about three weeks ago and now out of know where it randomly turns off it doesn't shut OFF , it just turns off and then i have to take the battery out and reboot it all over again? Any Suggestions?
rolandoagarcia said:
Yea I'm Experiencing the same issue. I Upgrade the OTA about three weeks ago and now out of know where it randomly turns off it doesn't shut OFF , it just turns off and then i have to take the battery out and reboot it all over again? Any Suggestions?
Click to expand...
Click to collapse
I have the same issue however i thinks its due to a loose battery.
Sent from my HTC Vision using XDA App
Please see this post, I think this problem is wider spread than you may think: DesireZ issue
I'm running stock, rooted kitkat with stock recovery, flashed on brand new phone, that I also wiped after flashing. I'm getting several random reboots daily, usually when I get ahead of the phone (swiping too fast, hitting home several times because its not responding). Was this the case on JB? Is anyone else having this issue or can they test by opening apps quickly and see if it locks up?
I have 4 G2's in the house, all on the same software. Mine does it most often but wife's has done it a couple of times as well. Just curious if I should attempt a replacement or downgrade to JB to fix.
I'm hoping I have fixed my Nexus 10 random reboot problem by installing the free "Wake Lock Power Manager" by darken from the Play Store.
Since upgrading to 4.4.2 I've been experiencing on average 3 reboots a day with 7 reboots on some days and a total of 81 reboots for April.
I installed the free "Wake Lock Power Manager" app early yesterday morning and I've not had a reboot since then.
I've used the setting which keeps the Wakelock always on as shown by the Wakelock icon in the notifications bar.
I think it might keep the screen on permenantly too but as I normally use my Nexus 10 with the magnetic Pogo charger lead connected that is not a problem.
If the random reboot problem returns then I'll report it.
Update.
Still no random reboots since installing the free "Wake Lock Power Manager" by darken after two-and-a-half days which is a record for me. So I'm feeling more confident that I've found a solution to my Nexus 10 random reboots.
I've kept my Pogo charging lead connected all the time and I've not done a power down since installing the "Wake Lock Power Manager" app.
I would be interested in knowing if the app has worked for anyone else.
I find this post very odd as I've had my N10 for over a year now, rooted, used a few different custom ROMs, returned to stock and only had reboots with few bad custom ROMs releases. If your on stock there is no way you should be having that frequency of reboots. If you are on a custom ROM then go to something another. Other than that do a factory reset or reflash stock and slowly add back apps until you find the villain.
From what I read in your posts it seems you only masked the real issue which means it will be that much more difficult to resolve the next time it bites your butt.
Sent from my Nexus 10 using XDA Premium HD app
3DSammy said:
I find this post very odd as I've had my N10 for over a year now, rooted, used a few different custom ROMs, returned to stock and only had reboots with few bad custom ROMs releases. If your on stock there is no way you should be having that frequency of reboots. If you are on a custom ROM then go to something another. Other than that do a factory reset or reflash stock and slowly add back apps until you find the villain.
From what I read in your posts it seems you only masked the real issue which means it will be that much more difficult to resolve the next time it bites your butt.
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for your reply and your suggestions.
I'm on a stock ROM and I agree that I should not be having that many reboots, although it seems it's not rare judging by the number of similar posts on the Web.
I've tried a factory reset and downgraded to 4.3 which seemed to solve the problem, but I kept getting upgrade reminders from Google which I eventually did hoping the problem was fixed and went back on 4.4.2 but my reboots re-started.
I even got reboots after a factory reset with no apps downloaded other than those Android system apps which came with the factory reset so that seemed to rule out a faulty 3rd party app.
Without the Wake Lock app I would probably have had about 9 reboots over the last 2.5 days so I'm happy with that even if I'm just masking the problem.
I've read reports that the random reboots that some people are experiencing might be fixed with 4.4.3 due this month which would be a better solution than usin an app.
Another day has passed without a random reboot and I'm growing in confidence that my reboot problem is fixed, bearing in mind that used to get up to 7 reboots a day.
I'm enjoying my Nexus 10 much more now that I don't have to login and restart apps several times a day.
I wish I could hear that it has worked or failed from someone else to see if others with the reboot problem get the same result as me.
wakelock power manager fixed
Gaugerer said:
Another day has passed without a random reboot and I'm growing in confidence that my reboot problem is fixed, bearing in mind that used to get up to 7 reboots a day.
I'm enjoying my Nexus 10 much more now that I don't have to login and restart apps several times a day.
I wish I could hear that it has worked or failed from someone else to see if others with the reboot problem get the same result as me.
Click to expand...
Click to collapse
Which mode you choose on wakelock power manager ? the Full_Wakelock ?
net_spit said:
Which mode you choose on wakelock power manager ? the Full_Wakelock ?
Click to expand...
Click to collapse
After reading this, I installed the app and started it with PARTIAL_WAKELOCK. No crash in 6 days, that's the longest period in ... ever!
I'll try the even less aggressive settings next.
Changed the setting to WIFI_LOCK_SCAN_ONLY, and the tablet rebooted within 2 hours.
Since I got the kitkat update, my nexus 10 start presenting random reboots. I tried everything to figure out the reason but with no luck.
However a couple of weeks ago I recharged the tablet using the micro usb port instead of the pogo pin connector (I've been using the pogo pin connector to charge the device since the cable was released) and then no random reboot occurred since.
I've read this tread and it seems everybody here that has been experiencing the random reboots is using the pogo pins to charge the nexus 10, right? Can anyone test if it will work if the micro usb connector is used for charging?
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Click to expand...
Click to collapse
I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Click to expand...
Click to collapse
Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
Hi, I have owned a One Plus 6T for a few years now, didn't have many issues, until the last few months. I used to be on Android 10. (something) can't remember and the issues I'm about to describe happened on that version too. I have recently updated to Android 11.1.1.1 and the problems still persisted. And I've run a factory reset a few days ago and that still hasn't solved the issues. My bootloader is unlocked and I am not rooted.
Issues:
1. Phone randomly rebooting (almost like there isn't any RAM but there's over a gig spare) eg Ill be listening to spotify and suddenly phone reboots
2. Extreme System UI delay/lag and screen lag. This is the weird one. Happens at completely random times. Phone will slow down extremely to the point where nothing will be responding. For example if I click the power button to look at the lock screen the screen will just stay black for ages. Apps will not open etc. Can barely even swipe or do anything, it happens multiple times a day too.
I was wondering if anybody knew why this might be occurring, considering I am running a fresh install, unless it comes down to just bad software.