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Anybody know why my G2 randomly just shuts off? It doesn't reboot itself but just turns off. It battery doesn't seem to be loose nor have I ever dropped it.
Very annoying as I depend on my phone as an alarm clock and I would hate for it to shut off randomly overnight
I would just call T Moe and talk to Tech Support. Let them know whats going on and they will maybe send you out a replacement.
Shame I actually did want to avoid this route and find out the cause but worst case scenario I'll unroot it and send it in for a refurb :[
You can always demand a brand new in box one.. I don't know if they will give it to you but you can try... You may get lucky and get a 01 part number phone.
I have randomly had this same issue as well. Before and after the ota update. Mine just reboots itself thou, not a straight shutdown.
Sent from my T-Mobile G2 using XDA App
It's funny that you mention this.. before the OTA update they put out.. I was getting 7 random reboots a day and some shut downs.. and keep in mind I also depend on my alarm clock and phone 24 hours a day even if I am sleeping.. So I can't be having that happen.. but then the OTA came out and I have had ZERO problems with it.. I've been actually waiting for it to happen again, but hasn't happened. I recently just rooted my phone also, and it still hasn't done it.. SO not sure if you did the OTA update, but that REALLY helped my issue with random reboots and shutdowns.
What battery are you using? I know the red batteries with labels removes of will cause the device to turn off if you don't have a piece of tape on between the battery and metal sdcard reader.
Sent from my T-Mobile G2 using XDA App
I'm actually on the stock battery. I've been thinking of getting the red one just to see if it's any better and gets rid of this issue.
check your sdcard slot. the my door wasnt clicked into place and i had problems with random shutdowns. not reboots. it would just shut off without turning back on. i took it to tmobile store, the guy pulled battery, clicked the sd into place, and for 20 minutes could make it shutdown again. still hasnt since.
I can confirm havikx's experience. The one time my phone shut down on it's own, I pulled the battery and noticed my sd card wasn't locked securely in place. Once I locked it in well everything was fine, no random shutdowns since.
Hi guys,
Not exactly the most positive of first posts but here we go. There's a problem with my phone that I can't find the solution for...
Essentially my phone randomly turns itself off (no power down sequence, almost as though the battery's being taken out if you know what I mean) and then it has difficulty in fully booting again. For some reason it also likes to revert my wallpaper back to the original as stock.
The first thing that I thought of was malware, with the wallpaper - so I tried a couple of anti-malware apps to no avail. As my device was rooted, I then flashed back to stock, locked and unrooted it and checked the behaviour. Again to no avail (then again I've never rooted/unrooted so this may have been done incorrectly). By the looks of it, the worst case scenario is a problem with battery connections/hardware...
So the question is have you guys come across this before? Is there a solution to this or is Google/LG going to have to give me a replacement?
Many Thanks.
Weird, I just had this happen couple hours ago, I was watching a video and close the app. I press the power button to put it to sleep. Just like 20 second later, I press the power to wake it and it don't do anything. I had to hold the power button to turn it on. I check the battery status afterward and it looks like it drop between 5-10 percent in the chart after it turn on. The battery must have failed or something. This also happen to my wife phone couple weeks back, although she had to do a hard reset(power+volume up and down) it have not happen again though.
Hello
First of all, welcome to XDA community!
Now, have you done anything with your phone? As in, root it? Flashed custom kernel? Flashed custom ROM? We would love to help, but you need to provide us what we need
maintains
kyokeun1234 said:
Hello
First of all, welcome to XDA community!
Now, have you done anything with your phone? As in, root it? Flashed custom kernel? Flashed custom ROM? We would love to help, but you need to provide us what we need
Click to expand...
Click to collapse
Okay, here's what I had done when this all started:
- Rooted and unlocked.
- TWRP custom recovery
- Standard Kernel, no custom ROM.
I've reverted as much of this back to stock as possible through a nexus tool-kit, but it still has the issue. If I'm missing anything out let me know.
Thrice87 said:
Okay, here's what I had done when this all started:
- Rooted and unlocked.
- TWRP custom recovery
- Standard Kernel, no custom ROM.
I've reverted as much of this back to stock as possible through a nexus tool-kit, but it still has the issue. If I'm missing anything out let me know.
Click to expand...
Click to collapse
Did this happen before you had the phone rooted? Also did this happen one time only or happened multiple times? I also had this problem, but just turning off and not turning back on part. But that was only one time event and I believe it was because of the custom kernel.
kyokeun1234 said:
Did this happen before you had the phone rooted? Also did this happen one time only or happened multiple times? I also had this problem, but just turning off and not turning back on part. But that was only one time event and I believe it was because of the custom kernel.
Click to expand...
Click to collapse
This started yesterday, and I rooted it as soon as I got it 2 weeks ago, so I don't think the root has caused any issues. It's now happening rather often, to the point where it's unuseable
Thrice87 said:
This started yesterday, and I rooted it as soon as I got it 2 weeks ago, so I don't think the root has caused any issues. It's now happening rather often, to the point where it's unuseable
Click to expand...
Click to collapse
That's odd. Did you download any apps recently that might've caused this issue? Maybe root apps?
kyokeun1234 said:
That's odd. Did you download any apps recently that might've caused this issue? Maybe root apps?
Click to expand...
Click to collapse
The only 2 apps that I downloaded the day before were cerberus and titanium backup, both of which are well known. Either way they were the day before the problems started.
Thrice87 said:
The only 2 apps that I downloaded the day before were cerberus and titanium backup, both of which are well known. Either way they were the day before the problems started.
Click to expand...
Click to collapse
Doubt that these will cause any issues, but could you try uninstalling Cerberus just in case? Thanks
Sent from my Nexus 4 using xda app-developers app
kyokeun1234 said:
Doubt that these will cause any issues, but could you try uninstalling Cerberus just in case? Thanks
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Well, after completely reverting the phone back to its stock version and pretty much everything else, it's still doing it - which surely points to a problem with the chip (or something). So, I've contacted google about a replacement and so far so good - got through in 5 minutes and sorted out the RMA and everything, should be delivered in the next few days.
Thanks for the help anyway. I'm going to avoid rooting this one for the time being to see how it behaves.
I experienced "random shutdowns" and even posted about it here. Turns out it was my belt holster that was somehow the culprit. I don't know if it was mashing some weird button sequence to turn off the phone, or if the magnet interfered or something else, but as soon as I got it out of that holster I had no more random shutdowns.
I doubt yours is the same problem but I thought I'd post mine.
hfuizo said:
I experienced "random shutdowns" and even posted about it here. Turns out it was my belt holster that was somehow the culprit. I don't know if it was mashing some weird button sequence to turn off the phone, or if the magnet interfered or something else, but as soon as I got it out of that holster I had no more random shutdowns.
I doubt yours is the same problem but I thought I'd post mine.
Click to expand...
Click to collapse
Yeah that's not my problem at all Lol. Glad you've figured it out and I bet that magnet caused the issue IMO
Sent from my Nexus 4 using xda app-developers app
Funny I had the same thing happen to me last night. I was using the phone put it down for a minute or two and then could not wake the phone. What was interesting was when I couldn't get it to turn on I plugged in into the charger and let it sit for a few hours. When I was finally able to restart it using the the power, vol button the battery was at the same level before the incident. In other words whatever happened prevented the battery from being charged. I am stock and rooted and haven't loaded any new apps in over 2 weeks
Sent from my Nexus 4 using xda app-developers app
I have almost the same problem as the op but I do have a shut down sequence. It does randomly shut down itself. The first thing I got the phone I rooted it and it was fine working on modaco for 2 weeks then one day it kept shutting down upon boot until like 10 tries later I successfully got back in but lasted only a few mins and sometimes hours. Im gonna rma this pos and I hope I can get it replaced soon. I try it with stock rom and kernel then modaco with stock kernel then modaco with faux kernel. Same problem.
I had these problems earlier ... I just gave HARD RESET by pressing power key for more than 5 sec.
Then i figured, it was due to Undervolting ! and Processor going to a DEEP SLEEP all together !
So i removed UVing and it was cool since then ! ... Although my signature says the rest !
I bought my N4 about 2 weeks ago, and it has turned itself off 3 of the nights I've had it. I don't have any hard evidence, but I have a theory on why it's doing it.
At first I thought it was because I used a Motorola usb cord instead of the stock cord because I read some people's theories on the internet, but it happened again (twice) after using the stock cord.
It seemed like it only shut off if I left WiFi turned on when I went to sleep (even then it was still a random occurrence). I went into my advanced WiFi settings and noticed Wi-Fi Optimization was turned on with the text "Minimize battery usage when Wi-Fi is on". I thought it might be the problem, so I turned it off. I left WiFi on last night, and the phone was still on in the morning. Again, it is still a random occurrence even with WF on, so I'm going to leave WF on at night for a few days/weeks and see if it happens again. I'll post back with results.
If anyone else has already tried this or has figured out a solution, let me know.
The same happens several times a week with my nexus 4 running latest cyanogenmod. I will revert it to clean stock in a few days to see how it goes. I don't think that is a hardware problem but time will tell.
MildewMan said:
I bought my N4 about 2 weeks ago, and it has turned itself off 3 of the nights I've had it. I don't have any hard evidence, but I have a theory on why it's doing it.
At first I thought it was because I used a Motorola usb cord instead of the stock cord because I read some people's theories on the internet, but it happened again (twice) after using the stock cord.
It seemed like it only shut off if I left WiFi turned on when I went to sleep (even then it was still a random occurrence). I went into my advanced WiFi settings and noticed Wi-Fi Optimization was turned on with the text "Minimize battery usage when Wi-Fi is on". I thought it might be the problem, so I turned it off. I left WiFi on last night, and the phone was still on in the morning. Again, it is still a random occurrence even with WF on, so I'm going to leave WF on at night for a few days/weeks and see if it happens again. I'll post back with results.
If anyone else has already tried this or has figured out a solution, let me know.
Click to expand...
Click to collapse
Don't know if anyone is keeping up or cares, but I wanted to update and say that this did not fix the problem. 4.2.2 also did not fix the problem. I guess I could try getting a new one from Google.
My wife and I are both having this problem. Hers is completely stock, I'm unlocked and rooted. I was hoping it would be fixed with 4.2.2, but if it hasn't then it maybe time to get replacement N4s
I can't imagine this issue is very widespread, since there have only been a few threads about it. Its a big nuisance especially because it usually happens at night when I'm expecting my alarm to go off at night.
I hadn't wanted to send for replacements since it seems like a software issue but I'm getting fed up.
Sent from my Nexus 4 using xda app-developers app
Just had this problem occur with my N4 last night..... Phone is 2 weeks old.
Went to bed, plugged in the phone to charge [it was at about 50% or so, so not exactly low].
Woke up at 8.30 wondering why my alarm didn't go off at 7.30.... looked over and the phone was off.
It also didn't want to turn back on either. Took about a minute of holding in the power button for various amounts of time before it finally kicked to life [at 100% charge too].
This is going to be a real problem if this problem reoccurs. At home I have a clock radio but I travel a lot and rely on my phone to wake me up!
Here's hoping we can start to identify what is causing this issue. All I can add is that it is not low-battery related.
As stated in the sig. Phone is unlocked/rooted with stock rom.
Hi all,
My first post here and I'm posting it at a pretty depressing mood.
I've just bought my phone from the states and brought it back to Hong Kong for my own use. Last night, I've been toying it for a couple hours with everything going perfectly fine, but suddenly the phone turned itself off. Everytime I try to turn it on the phone just turns itself back off again. I couldn't do anything.
Has anyone come across the same problem? I've done a hard reset but to no avail, the phone still shuts down right after turning on, it's pretty frustrating to turn on your phone just to see it telling you it's turning off, really frustrating tbh.
I've called google and requested for a replacement so problem's kinda solved for the moment. I just want to know if I'm alone here because I've pressed the operator a couple times and she refused to tell me if mine was an isolated incident or not, for obvious reasons.
I haven't done anything to the phone except installing a couple apps like Aldiko, whatsapp, facebook and a Chinese keyboard (since I'm Asian apparently). I've installed all of them in my old phone and none of them caused any problems so I just want to know if I'm alone and what do you guys think the root of the problem is, or solutions to it if there are any.
Thanks a lot!
franshu said:
Hi all,
My first post here and I'm posting it at a pretty depressing mood.
I've just bought my phone from the states and brought it back to Hong Kong for my own use. Last night, I've been toying it for a couple hours with everything going perfectly fine, but suddenly the phone turned itself off. Everytime I try to turn it on the phone just turns itself back off again. I couldn't do anything.
Has anyone come across the same problem? I've done a hard reset but to no avail, the phone still shuts down right after turning on, it's pretty frustrating to turn on your phone just to see it telling you it's turning off, really frustrating tbh.
I've called google and requested for a replacement so problem's kinda solved for the moment. I just want to know if I'm alone here because I've pressed the operator a couple times and she refused to tell me if mine was an isolated incident or not, for obvious reasons.
I haven't done anything to the phone except installing a couple apps like Aldiko, whatsapp, facebook and a Chinese keyboard (since I'm Asian apparently). I've installed all of them in my old phone and none of them caused any problems so I just want to know if I'm alone and what do you guys think the root of the problem is, or solutions to it if there are any.
Thanks a lot!
Click to expand...
Click to collapse
Mine is happening the samething, glad Im not alone. My was running fine on rooted Modaco custom rom for a few weeks then all of sudden the phone auto shut down like it has its mind. I installed Cantonese keyboard and camera mod too and some other apps. Currently Im tracking down the source. Now I have franco kernel and madaco rom on clean install running with no other app install to see if it will shut down or not. If it does Im going back to stock to see if samething happen.
I have to boot it couple times until it doesnt shut down itself anymore. Sometimes it be stable for couple hours or couple minutes or instantly.
I have the same problem, Just got my phone from google everything is stock nothing has been changed and the phone just turns it self off and then i cant turn it back on for sometime.
Does anyone know what causing this problem?
Mine also turns off multiple times a day, sometimes by itself, sometimes during a call, often when taking a picture.
Today every single time I took a picture it would shut down.
I'm f*cking pissed at waiting 5 weeks to get a useless phone... and god know how long it will take to get a replacement if I ca get one.
Hi guys, I have the same problem too
I've used my Nexus 4 for 2 weeks without any kind of problem when suddenly it turned itself off. If I try to turn it on, the phone just turns itself back off again and I haven't solved the problem even with a reset.
But I've noticed that the battery doesn't charging even with the charging cable. I think the phone detects that hasn't enough battey level and for that reason turns itself back off.
Do you think it can be an harware or software problem?
Damn - i have recently been having the same problem! It only happens (so far) when i'm charging the phone overnight. I wake up and it's off and takes a few tries to get it running again. I'm rooted with stock. Does this mean we all need replacements? Ugh!
Sent from my Nexus 7 using xda premium
kalipedia said:
Damn - i have recently been having the same problem! It only happens (so far) when i'm charging the phone overnight. I wake up and it's off and takes a few tries to get it running again. I'm rooted with stock. Does this mean we all need replacements? Ugh!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
The exact same thing happened to me as well. I charged it overnight, unplugged it and it was off. I couldn't even turn it on again - I had to keep holding the power button for ~15 seconds plus try plugging/unplugging the phone to the charger etc. and it finally powered on. I orginally thought it may have been a kernel issue since I had just flashed Franco r29. However, looking at his thread, nobody had that issue.
I'm glad I'm not alone but this issue really worries me, especially if it is a hardware fault. Google will replace it but I don't feel like going through the fuss since God knows when the replacement will arrive. I hope this get's 'magically' fixed as it has only happened to me once so far.
Notorious544d said:
The exact same thing happened to me as well. I charged it overnight, unplugged it and it was off. I couldn't even turn it on again - I had to keep holding the power button for ~15 seconds plus try plugging/unplugging the phone to the charger etc. and it finally powered on. I orginally thought it may have been a kernel issue since I had just flashed Franco r29. However, looking at his thread, nobody had that issue.
I'm glad I'm not alone but this issue really worries me, especially if it is a hardware fault. Google will replace it but I don't feel like going through the fuss since God knows when the replacement will arrive. I hope this get's 'magically' fixed as it has only happened to me once so far.
Click to expand...
Click to collapse
You know, I'm looking at my battery history (using battery monitor) and i see the period that the phone was shut down and then when i powered it back up this morning and i notice the battery temp is extremely high so it probably has to do with the phone shutting down due to overheating, which obviously shouldn't happen. I wasn't using the oem charger, so I'll switch to that for the time being and keep an eye on temp. Hopefully it's a software bug and not a faulty battery because it should definitely be cutting off charging when it reaches 100%.
Sent from my Nexus 7 using xda premium
Since day one I've had issues with random shutdowns (plenty of threads out there about it). Mine happen when the device is in use, usually when switching between applications.
In my case it disappeared after a reset but then returned after installing lollypop. I get a shutdown maybe once or twice a day. Each time the phone won't turn back on unless I remove the battery.
Just discovered that if it shuts down plugging in a power cable not only causes it to switch back on without a battery pull but it automatically starts again!
Anyone else noticed this? I'm still not sure about returning the device for a replacement! What do you think?
I've had this issue, it did stop for a few weeks without me doing anything to the device but the last couple of days it's returned. Hopefully just software related since so many people seem to have the same issue.
ben.cordy said:
Since day one I've had issues with random shutdowns (plenty of threads out there about it). Mine happen when the device is in use, usually when switching between applications.
In my case it disappeared after a reset but then returned after installing lollypop. I get a shutdown maybe once or twice a day. Each time the phone won't turn back on unless I remove the battery.
Just discovered that if it shuts down plugging in a power cable not only causes it to switch back on without a battery pull but it automatically starts again!
Anyone else noticed this? I'm still not sure about returning the device for a replacement! What do you think?
Click to expand...
Click to collapse
this is a well know issue and has been fixed via software updates, please make sure you are on the latest version firmware.
i had the problem when i first got the phone, solved problem after two updates.
weird_iris said:
this is a well know issue and has been fixed via software updates, please make sure you are on the latest version firmware.
i had the problem when i first got the phone, solved problem after two updates.
Click to expand...
Click to collapse
As mentioned in my original post I had the problem at first but a factory reset with the latest software corrected the issue. I've since upgrades via kdz to the latest lollipop rom (v20a) which brought the issue of random reboots back. As mentioned these seem different to the ones common to this device as they always happen during use of the phone and not whilst it's idle.
The only time i have random turning off is when i leave it on charge over night
Sent from my LG-D855 using XDA Free mobile app
Today I picked up my phone up to send a text and it was no longer powered up. It had randomly shut down.
When I switched it on again I noticed it has lost its battery stats so looks like they were reset or lost. There were no user apps installed on the phone either.
Have you had a similar experience?
You could try to reset it or take it back. Could be defective!!!
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
I actually had it reboot in my pocket yesterday on the first day i had it but I already installed a custom ROM so no testing it out now.
RoyJ said:
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
Click to expand...
Click to collapse
It was only room temperature. Here in England at 18cc so not too hot, but good point.
I read about the same thing happening with a N5 and it turned out to be a defective mother board.
Guess I should return today then... Bummer
If you just got it, might want to see if it happens again. I had one random reboot the first day and its been fine since.
My phone has started doing the same thing. Twice in 3 hours.
Same here...... 3 times reboot..... And now 2 times shutdowns.
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
I had my phone shut off yesterday and wouldn't boot until I plugged it in (it was at 80% battery). I then noticed that once it booted, it had deleted all of my paired Bluetooth devices.
Sent from my Nexus 6P using Tapatalk
murphyjasonc said:
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
Click to expand...
Click to collapse
Was just having the same problem but it was happening every 30 seconds to a few minutes. Deactivated greenify's device admin ability and now it's gone. Hopefully it stays that way, though if it comes to uninstalling it, that's fine since there don't seem to be as many background apps running on the 6P compared to my verizon LG G4.
Nevermind had to uninstall it.
Shut down, and a little warm
My nexus 6p shut down nearly every day, I just picked it up and it was shut down, I looked under battery and I could see it has been shut down for hours.. hope somebody knows anything about this problem.. I don't think a hard reset will help, because when I got the phone I installed all the update to Android 6.01 (MMB29M) and then I did a hard reset to make sure the phone was as good as it could be..
But maybe I'll try one more hard reset, just to be 110% sure
..
Lars
Danmark.
I'm having this problem too. It happens a couple times a day, and I think it always happens right after I pull it out of my pocket and try to unlock it. I'll feel the vibration from the Nexus Imprint fingerprint sensor, but then the screen doesn't turn on. So I try the power button, and nothing happens because the device is suddenly off. So then I hold down the power button to turn it on, and it boots normally.
Someone mentioned this happening with stock software, which makes me think it's a hardware problem, so we'll need replacement devices. However, I do have Xposed and GravityBox installed, so I need to rule those out first by removing them for a while.
I've had the phone for two weeks now and so far this happened twice.
The only two things that come to mind:
- enabling SRGB in the dev settings
- using a bluetooth headset
Has anybody pinpointed whether this is a HW or SW issue!?
How common is this ... I've seen ppl complaining in this thread and in Reddit also on random reboots as well
Thx
Still happening...
I am having the same issue. Did the reset to factory with no help. Phone was not hot, was sitting on my desk with 81% charged battery. This is the 3rd or 4th time in a week it just shuts itself off for no reason. Has anyone found anything??
I'm having this problem too, now on DVP 3 it's even worse. But I notice today that alarm clock works, but the screen won't. So I think is a SW related, the screen won't wake up, and after a while if you press the buttons the phone reboots. Anyone have e ideas how to fix this?
Enviado de meu Nexus 6P usando Tapatalk
facing this problem since may security update, on purenexus , dirty unicorn and rr rom. dont know if it hw or sw or simply power button getting pressed accidently.
I think I need to reopen this post, coz' I've been facing thif problems for so many times this week so I google around and come to this post.
Has anyone come to a workaround or point out if it is software or hardware related yet...? If it's hardware then I think I'm gonna go for a replacement then!!!
If you haven't done so already, go vote in the "early shutdown" poll