Why does my media volume keep going on mute? - Moto G5 Plus Questions & Answers

Several months ago I purchased a car with bluetooth and Android Auto, never had either before, which may or may not actual be related., but it seems like since them I have had my media volume muted all the time.
Every time I go to play a Youtube video or play or stream a song in an app, my media volume is muted. I have to press Vol Up once, then the volume is instantly restored to it's previous level.
Anyway to get around this? It seems related to the car because when I get in it and it synchs with BT, I can see the media volume bar pop-up and it's muted but I am not sure if it's getting muted at that point or already is but it seems odd that would pop up every time I would sync to the car. Or is this just normal behaviour?
The car is a 2018 Hyundai Sonata if that matters, and my phone is a bone stock Moto G5+ 4/64 model.

Nobody? Hmm... Must just be something weird on my end then.

acejavelin said:
Several months ago I purchased a car with bluetooth and Android Auto, never had either before, which may or may not actual be related., but it seems like since them I have had my media volume muted all the time.
Every time I go to play a Youtube video or play or stream a song in an app, my media volume is muted. I have to press Vol Up once, then the volume is instantly restored to it's previous level.
Anyway to get around this? It seems related to the car because when I get in it and it synchs with BT, I can see the media volume bar pop-up and it's muted but I am not sure if it's getting muted at that point or already is but it seems odd that would pop up every time I would sync to the car. Or is this just normal behaviour?
The car is a 2018 Hyundai Sonata if that matters, and my phone is a bone stock Moto G5+ 4/64 model.
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Have you tried checking the car's system? Pretty sure it's something to with the car and not your phone as you mentioned it only happens when your phone syncs with the car. Maybe you missed a setting somewhere in the car that has to do with the sync or connection and the events that follow. Just a suggestion. I don't have a car with Bluetooth or Android Auto though

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[REQUEST $$$] Change media volume while docked and connected to car stereo via BT

$60 goes to the person who finds a way to get this working!
This is a random issue that I've been having that's driving me nuts. I have the N1 car dock along with a Clarion CZ500 BT car stereo and everything is working fine... BUT I cannot change the media volume over BT while docked.
Why do I need to? Because my call volume is terribly low and I'm constantly changing volume levels on my car stereo and occasionally blowing out my ear drums when I forget to lower it as the call is ending and the music starts up again automatically.
If I had access to change the media volume, I could set the BT media volume at a comfortable level (with Tasker's help obviously ) when the phone is docked and not have to ever adjust my volume!
I'm wondering if this is actually a PowerAMP issue, but I can't seem to test the issue properly because I can't find a music player with a volume control slider.
BTW, I know that this is a docking issue because when I'm simply connected over BT without being docked the media volume changes just fine.
I'm running CM7 nightlies for the record.
Thanks!
PowerAmp seems to have some minor issues with bluetooth. Or it might be the combo of that and CM7 as it does odd things at times for me.
Does your headset try to tell the phone how to change volume, or are you doing it from the volume control on the side of the dock? I find that the built-in music app lets me change the volume just fine from the buttons but that poweramp seems to be a bit temperamental about it. (Although there was an update today that may have fixed it, I haven't checked yet).
My car stereo doesn't communicate the volume change to my device, it just adjusts the stereo volume.
I'm not controlling the volume from the physical buttons because the only ones accessible are those on the dock and those aren't connected when you're not connected to the dock via BT. I'm controlling the volume using the volume slider on PowerAMP.
As I change the volume using the PowerAMP slider, I see the display for "Media volume playing over Bluetooth" and the volume bar changes but it doesn't affect the volume. The only time the sound gets affected is when I get to 0 in which case it mutes.
No one has any other ideas???
Mine just works with my Sony XAV-70bt. I set the volumes once, and it just keeps them working. So my suggestion, sell Clarion, buy Sony. Can i have my $25?
But seriously, a lot of these head units have a separate builtin volume for the handset profile vs an a2dp. Mine has a phone call volume, then a separate BT Audio volume. You might run through your settings, find a different media player, or try another rom/kernel. Are you connected via physical 3.5mm cable from the Car dock to your Clarion, or using a bluetooth connection to it?
BT. There are no volume settings that I can find for the specific profiles.
rickytenzer said:
BT. There are no volume settings that I can find for the specific profiles.
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So you want to be able to control phone volume from the head unit? I don't believe this is possible at this point. I suppose someone could build an interface using the AVRCP profile that would control volume. In theory it's possible.
bimmerd00d said:
So you want to be able to control phone volume from the head unit? I don't believe this is possible at this point. I suppose someone could build an interface using the AVRCP profile that would control volume. In theory it's possible.
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I just want to be able to modify the media volume when I'm docked and connected via BT to the stereo. It seems as if the OS blocks a volume change when docked and connected to an external BT and I simply want to override that "feature".
As I stated above, if I'm NOT docked but still connected to the stereo via BT, the volume can be changed.
I battled the same issue for a couple of months. Solution: Tasker on the android market.
I have it set that when I dock my phone the media and in-call volume both max out. As soon as I un-dock it everything returns to the previous levels.
It's even cheaper than your $25 bounty
edit: just saw your tasker comment...so do you have it installed? or is it still not enough workaround for you? I have my N1 connecting to the bluetooth on the dock for calls, but i also run a 3.5 line-out into the aux port on my radio for music
Ya it's installed. But I'm running through BT. That's where the problem originates.
Maybe try contacting the PowerAmp dev or leaving a message on the forum on his site?
My BT head unit is in the mail so if you haven't got a solution by the weekend I'll be wanting to try the same combination so I'll check it out then.
knightnz said:
Maybe try contacting the PowerAmp dev or leaving a message on the forum on his site?
My BT head unit is in the mail so if you haven't got a solution by the weekend I'll be wanting to try the same combination so I'll check it out then.
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I don't think it's a PowerAMP issue. I mean, I get the volume dialog and it changes as I "turn the knob".
Does anyone know of another music player that has a volume slider?
So NO ONE knows of a music player with a volume slider other than PowerAMP? I would like to see if PowerAMP is the culprit.
Obligatory bump.
Alright, I'll pay $40. Someone please!
Dropping too low!
Geez, patience dude. It's not that critical.
To me it is. And as soon as it's off the first page it's lost for good.
It's just frustrating that there are so many good devs here and no one wants to lend a serious hand.
Best of luck to you. I discovered that the volume is automatically reset when the phone is in the dock, regardless of what you set it to manually (even if you change it while it is in the dock, it immediately changes itself back). What you might need to be looking for is a modification of either the car home app, or of whatever protocols are responsible for the volume change.
MaximReapage said:
Best of luck to you. I discovered that the volume is automatically reset when the phone is in the dock, regardless of what you set it to manually (even if you change it while it is in the dock, it immediately changes itself back). What you might need to be looking for is a modification of either the car home app, or of whatever protocols are responsible for the volume change.
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That's what I'm willing to pay for.

Bluetooth Communication to Head Unit (Metadata Problems)

I have any issue with Metadata transfer ( Contacts, Station ID, Track Name, Artist, etc...). being communicated to the head unit display in my vehicle. It is very hit and miss. I would say 25% of the time it works properly. The other 75% nothing or my screen display will get stuck with say... the previous track played.
Anyone else have this issue? I have a Sony head unit. It works perfectly fine with my m8 and wife's 2014 Moto X.
I'm having bt connection issues with my vehicle bt system. After pairing, it will connect/disconnect over and over. Once in a while it will keep the connection, but usually it disconnects immediately. Other phones have worked fine with this car. Very frustrating. I'm going to try re-pairing to see if that helps.
windplr said:
I'm having bt connection issues with my vehicle bt system. After pairing, it will connect/disconnect over and over. Once in a while it will keep the connection, but usually it disconnects immediately. Other phones have worked fine with this car. Very frustrating. I'm going to try re-pairing to see if that helps.
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Click to collapse
I also am having the same issue, I tried re-pairing twice today before work without any result. One thing I have not done is update my head unit to the newest firmware, not sure if it will make a difference but will be my next step.
I have yet to have any of the data transfer to my head unit since receiving my phone. Will keep on researching and see if I can find out anymore details that may be able to help us out.
Try re-pairing. My Honda factory head unit had issues like mentioned until a re-pairing finally stuck. And update firmware if possible. Sucks but bt is still finicky in cars.
Hi all, I can also add my Ford focus (2010) touchscreen navigation unit to the trouble list. My previous devices worked fine but the music information from Google play music doesn't show onscreen. I've made some calls using it and listened to some music but the info never shows.
Sent from my XT1572 using Tapatalk
Ive spotted an entry on motorola's forum HERE. Looks like possibly a known bug??
I too, have a strange bluetooth problem with my car but it has nothing to do with metadata. When pairing the device initially, the bluetooth works great and the songs play clearly with metadata properly displayed. After leaving my car for a while and returning with my phone in my pocket, bluetooth is supposed to automatically resume playing when the car is turned on. It does, but the resulting sound is horrible. The bluetooth system kind of skips around the track and plays the songs very choppily. The only way to fix this is by disconnecting the bluetooth on my phone and reconnecting it, but I don't want to do this every time I enter my vehicle. The system worked fine with my Galaxy S4. Does anyone have a possible solution?
Spike96 said:
I too, have a strange bluetooth problem with my car but it has nothing to do with metadata. When pairing the device initially, the bluetooth works great and the songs play clearly with metadata properly displayed. After leaving my car for a while and returning with my phone in my pocket, bluetooth is supposed to automatically resume playing when the car is turned on. It does, but the resulting sound is horrible. The bluetooth system kind of skips around the track and plays the songs very choppily. The only way to fix this is by disconnecting the bluetooth on my phone and reconnecting it, but I don't want to do this every time I enter my vehicle. The system worked fine with my Galaxy S4. Does anyone have a possible solution?
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Is it continuous or does it stop skipping after a few seconds? Occasionally mine skips erratically, I'm guessing buffering then corrects itself. Every once in awhile I have to manually connect after turning off my car.
@rbiter said:
Is it continuous or does it stop skipping after a few seconds? Occasionally mine skips erratically, I'm guessing buffering then corrects itself. Every once in awhile I have to manually connect after turning off my car.
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It is continuous. Only way to fix the skips are by reconnecting manually. Doesn't correct itself unfortunately.
Hmm the only things I have noticed are that it takes quite a long time to pair and it doesn't like to automatically start up spotify. Occasionally the track data will not come up right but unlocking the phone and opening the music app usually fixes it. My GS3 with lolipop had the same issues though so I am thinking it may be more of an Android issue than a device issue.
We have Moto's attention on this bug. Please head over to the Moto Forum https://forums.motorola.com/posts/b7b030ee52
They want some Bluetooth logcats. So they can fix the issue. Thanks!

Bluetooth skipping? Try this...temp fix for me! Weird...

So I noticed too that my bluetooth seemed extremely bork. I use a Vizio S4251W soundbar and my music has never skipped on any phone until this phone. It started fine then once lyrics popped in it started skipping. I was like wtf? Never happened so I restarted the sound bar. Still happened. Rebooted phone, same thing. Then I started jamming Rush's A Farewell to Kings album and it TOO skipped! I was trying to listen to music while I was cleaning dishes for the girly and then I stumbled upon something...
I accidentally turned the bluetooth media volume down and noticed it started skipping less. Then I turned it down another notch and it stopped skipping entirely...
I then turnes the SOUNDBAR volume up a little to compensate and noticed that the phone put at FULL volume on bluetooth then MINUS 5 down was the SAME "volume" through the soundbar as my Galaxy S3 at FULL bluetooth volume when I connected it right after.
Is the Nexus 6P bluetooth just pushing sound beyond the standard volume and causing it to break up? Its like pushing too many watts through a speaker that cant handle it. They pop. I also noticed my phone was warm while using bluetooth. My 6P has never gotten warm.
So again the steps are, connect to bluetooth "stereo whatever you have", start music, turn volume on phone allll the way up, then back it down 5 notches and see if it skips.
Let me know what happens!
My music is not skipping but my jabra Bluetooth unit keeps on turning off BT. Not sure if it's my jabra unit or the phone BT. I've used other Bluetooth devices with my phone but nothing else turns off. I'm hoping it's the jabra.
Sent from my Nexus 6P using Tapatalk
Have you got Google Now set up to be able to be called from any screen? This is known to cause similar issues.

Weird bluetooth issue, anyone? 8.1 final

Ever since I upgraded to 8.1 OPM1 last month, my car no longer plays it's default generic ringtone when a call comes in. I have basically done everything I can to fix this but nothing is working. Anyone else having this issue? The only thing that remotely works now that didn't before is if my phone volume is ON, it will play my phone's actual ringtone through the speakers on the car but that defeats the purpose. I have my phone on vibrate nearly 100% of the time and when I get in the car, I don't want to have to turn on the volume to hear the phone ring. I have completely reflashed the image multiple times, reset my settings in my car, pair/delete/re-pair multiple times, turned off media streaming on phone, but nothing is working. The only thing I haven't tried is completely factory resetting my car's MMI system. There have been no updates to my car either. I contacted google support/nexus forums but they didn't think it was a bug in 8.1 even though the issue started with 8.1 and was find on 8.0 and below. I still think this is an OS bug. For reference, I have a 2014 Audi S4 with the MMI 3G+. I am thinking about pairing my phone with my wife's car to see if it works with hers. I have not gotten the January OTA yet but will probably manually flash it if I don't get it tonight or tomorrow. Any ideas?
@jrg67 Enable developer options and I believe theres option in there to fix your issue.
My Bluetooth crashes on my phone now when I connect to my stereo ever since the 8.1 update. No problems on other Bluetooth devices like speakers and headphones. My Clarion CX505 has the latest updates. The January security update didn't help the problem for me.
Exodusche said:
@jrg67 Enable developer options and I believe theres option in there to fix your issue.
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Click to collapse
Exo, I had Dev options enabled already and from what I can see in your screenshot, my settings are the same except for disable absolute volume which I have on (my jbl speaker doesn't like to play nice sometimes and when I connect, it's max volume for no reason). So do you have any specific settings in there that you have played with? The only thing I can think of would be the streaming codec. As stated in my original post, I do not recall my phone ever playing the phones ringtone over the car speakers no matter what. Even if I had the volume on, my car would always play the generic tone which I prefer. Now, it'll play my phones ringtone over the speakers only when the volume is on and the phone's volume setting effects the volume that's coming out of the car speakers too. It's super annoying and I honestly just want it back to the way it was. Now, I'll get a call while driving and my entire system goes silent and the only indication of a call I get is a faint vibrate buzz sound from my phone sitting in the cup holder and my MMI screen which I have to take my eyes off the road to verify wtf just happened.
Very strange and sorry I guess I didn't read through enough of your post. The only issue I have is when I first get into the car must turn the Bluetooth on my phone off and then on again after first connect in order to play music. Hope you can figure that out sounds super annoying.
Well for anyone who may have this issue, I finally figured out a work around. Go in to Dev options and turn off "Enable in-band ringing". I then turned BT off/on, tested and now working as it used to. Never noticed that option in there before today but honestly haven't spent much time on it. Cheers.
MT63 said:
My Bluetooth crashes on my phone now when I connect to my stereo ever since the 8.1 update. No problems on other Bluetooth devices like speakers and headphones. My Clarion CX505 has the latest updates. The January security update didn't help the problem for me.
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Did you ever find a fix for this? I have the same issue.
microbius said:
Did you ever find a fix for this? I have the same issue.
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Click to collapse
Nope, I got a Pixel 2 XL that has 8.1 with the Feb patch and it does the same thing. I may try reapplying the Bluetooth update to the radio and see if that helps.

Why is Bluetooth so screwey on Pixel 2 XL?

I thought Pie would fix this, but it's roughly the same BS, only now each device gets its own volume.. eventually.
I regularly have trouble getting BT to see a device and connect to it. It seems 10 seconds is about the fastest it will connect in a way that I can play media out of some earbuds or shower speaker.. sometimes it never completes the connection. Pretty much EVERY time, it does this strange thing where it connects with BT phone quickly, then Android jacks the volume up to 100%, THEN connects to BT media. If I'm playing something while that happens, it suddenly BLASTS OUT OF MY PHONE SPEAKERS FOR A split second or two, then comes out of my BT device.
WTF is this all about? Is anyone else seeing this? I actually see the volume slider popup, go to MAX volume, then drop back down if and when it connects media to the BT device. I don't have any "Bluetooth manager apps" installed, though it's tempting but i doubt they would fix this an likely make it twice as crazy.
Google store Pixel 2 XL 128 here on Pie, but this was also happening in Oreo.
Yea, BT on Android is a mess. Has been since 8.0 came out. They fix it with an update for some people and that update breaks it for other people. I am about done with it.
It's not much but you could use tasker plus an app like (or even as) "volume profile for tasker" ( https://play.google.com/store/apps/details?id=jp.meridiani.apps.volumeprofile )
I honestly don't have issues with any of my Bluetooth speakers or cars. Connects just fine and remembers the volume per device just as advertised.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
I honestly don't have issues with any of my Bluetooth speakers or cars. Connects just fine and remembers the volume per device just as advertised.
Sent from my Pixel 2 XL using Tapatalk
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Same here. Bluetooth connects to my car instantly, same for my headphones.
Mine is working fine with all my devices (car, speakers, headphones).
Pie stock, no hacks.
arturiu said:
Mine is working fine with all my devices (car, speakers, headphones).
Pie stock, no hacks.
Click to expand...
Click to collapse
Same here. No issues what so ever. It connects to my car, home speakers, watch and two different sets of headphones.
Mine works a treat, Much Better than Oreo...
Mine will connect with cars, but if you take a call, it drops Bluetooth music playback. The phone stays connected but no audio.
I then have to cycle Bluetooth off and on so it reconnects or reboot the radio.
It's not consistent either. Sometimes it resumes after a call and sometimes it won't. Completely random.
Also, won't connect to my car if already connected to any other device like a headphone. No way to make it favor one over the other.
Android auto has the same issues. Sometimes it works and sometimes it won't at all.
Sent from my Pixel 2 XL using Tapatalk
My Bluetooth connects fine, eventually, to a dozen devices. My issue wasn't with BT working or not. It's with the volume jumping up before connecting. I guess I will have to record it happening with audio so you can see how bad it is if something is playing at 50 percent vol and it jumps to full blast before switching ovrer (at which point it readjusts to the devices precious volume).
4 different BT headphones and a cheap chinese car stereo. All work perfect on Pie with individual volumes. My personal opinion is BT is much improved in Pie.
My P2XL gets ahead of itself. I just tried something: started music in my media app (GONEmad Music Player), turned on BT, on my Mac I opened BT preferences, on phone I tapped Pair New Device, and on Mac tapped on Pixel 2 XL when it showed up. Before I even entered the PIN displayed on the screen, the volume jumped up to 100%. On the phone. While playing music at 15%. I denied the pairing, but something maxed out my volume as soon as BT started ATTEMPTING to pair..... wtf!?
I'm able to re-attempt the connection, and get a new PIN presented, along with MAXED out volume each time I do that. Even without music playing the volume slider appears on the screen. I can stay in BT settings and attempt to repair to the same device, and each time (before the PIN even pops up for me to verify), the media volume maxes out, even if I jump in and change it before it disappears (meaning there's no pseudo-device which it is remembering volume for).
Here's a video of the volume jumping prior to connection (or in this case even prior to pairing happens)
The only thing is noticed is that you're connecting connecting to computers when this happens. Just tried my headphones and no such jump I'm volume.
CPngN said:
Here's a video of the volume jumping prior to connection (or in this case even prior to pairing happens)
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
The only thing is noticed is that you're connecting connecting to computers when this happens. Just tried my headphones and no such jump I'm volume.
Sent from my Pixel 2 XL using Tapatalk
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Computers, BT shower speakers, 1 year old BT4.1 Anker ear buds, doesn't matter, same thing happens.
I just unpaired my Anker SoundBuds Curve, had music playing low, re-paired the buds, and no volume fluctuations. Can't replicate it on my end.
CPngN said:
Computers, BT shower speakers, 1 year old BT4.1 Anker ear buds, doesn't matter, same thing happens.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
It works perfectly for me after the September update. Now I can call over Bluetooth again. The previous updates somehow messed the routing of incoming/outgoing calls for me. All good now. Hopefully the next security update doesn't break anything.
EeZeEpEe said:
I just unpaired my Anker SoundBuds Curve, had music playing low, re-paired the buds, and no volume fluctuations. Can't replicate it on my end.
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Click to collapse
Ugh, thx for checking. It's like I have a service watching for Bluetooth activity and trying to outthink the OS. I disabled Tasker but same result.
i've been having some bluetooth weirdness as well. my huawei watch works fine, until i jump in my truck and my phone connects to the bluetooth in my head unit. Then it takes forever to get my watch to resync with my phone. I've reset my watch and reconnected it twice but it still seems to do the exact same thing.
Hmm ok... so I have my volume turned down on my ear buds today. Well, up on the buds, but down on the phone (disabled that BT fullblast option in Developer Options). Now I see that it's setting the volume not necessarily to MAX volume, but to the volume saved for that BT device, but it does it early... before the point where the media being played is rerouted by a few seconds. If you DO have your BT device going full-volume, then you get this few seconds of NICE LOUD MUSIC/SHOW out of the phone before switching actually routing audio to the device. It's worse if I have both Media and phone going to the BT device, as it connects the phone stream first, and thus adjusts volume immediately, then connects and routes Media a few seconds later.
I guess I just need to get in the habbit of pausing whatever I'm listening to when I switch...

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