Phone not showing up in Google Play list of devices - Essential Phone Questions & Answers

Wife and I both using current updated (and non-rooted) PH-1 and neither of our phones are showing up in device list at https://play.google.com/settings on either of our accounts.
I'm trying to install AutoApps via the web/desktop interface so both of us can share the paid apps from joaomgcd that are on my Google account.
João told me to install via web instead of phone and after letting him know that the PH1 isn't showing as listed he didn't know what else I could do.
Both my wife's and my accounts are on each other's devices.
Has any other PH1 user had their device not show up in their list?
I even see old tablets from a couple of years ago still showing in my device list.
If any devices are showing as unnamed, I can see to the right of them that it shows the Maker column but no device shows PH1 or Essential.
There are also no devices with unchecked boxes for Show in menus. I have force closed Play Store app and cleared all data. I've tried incognito tab on desktop browser so no extensions are being used. I've used different browsers — nothing shows either of our devices.
I'm stumped!

IconBoy said:
Wife and I both using current updated PH-1 and neither of our phones are showing up in device list at https://play.google.com/settings on either of our accounts.
I'm trying to install AutoApps via the web/desktop interface so both of us can share the paid apps from joaomgcd that are on my Google account.
João told me to install via web instead of phone and after letting him know that the PH1 isn't showing as listed he didn't know what else I could do.
Both my wife's and my accounts are on each other's devices.
Has any other PH1 user had their device not show up in their list?
I even see old tablets from a couple of years ago still showing in my device list.
If any devices are showing as unnamed, I can see to the right of them that it shows the Maker column but no device shows PH1 or Essential.
There are also no devices with unchecked boxes for Show in menus. I have force closed Play Store app and cleared all data. I've tried incognito tab on desktop browser so no extensions are being used. I've used different browsers — nothing shows either of our devices.
I'm stumped!
Click to expand...
Click to collapse
Are you sure the devices are logged in?
Check the account on the phones.

Yes...both phones are logged in (checked and re-checked) because the accounts are active on the phones and sync just fine.
On the website using a desktop, I have logged out and back in with both accounts and neither of them show the Essential Phone listed.
I can install apps just fine from the phones themselves, but when it comes to using web/desktop version of Play Store, the phones aren't listed.

IconBoy said:
Yes...both phones are logged in (checked and re-checked) because the accounts are active on the phones and sync just fine.
On the website using a desktop, I have logged out and back in with both accounts and neither of them show the Essential Phone listed.
I can install apps just fine from the phones themselves, but when it comes to using web/desktop version of Play Store, the phones aren't listed.
Click to expand...
Click to collapse
I'm baffled.
Mine shows up fine.

Do your devices show as certified in the playstore?
If not... Clear app data for the play store... Wait like 15 minutes... And try again...

rignfool said:
Do your devices show as certified in the playstore?
Click to expand...
Click to collapse
My device is Certified and my wife's device is uncertified.
Weird...I set up both devices so they're nearly identical.
I'll clear Play Store app data for both devices and see if anything pans out.
Thanks for the tip.

I've cleared data from both devices for Play Store, rebooted and now they both show Certified. ?
It's been about 4 hours and neither PH1 shows up in devices under settings on Play Store website on desktop computer. ?

IconBoy said:
I've cleared data from both devices for Play Store, rebooted and now they both show Certified. ?
It's been about 4 hours and neither PH1 shows up in devices under settings on Play Store website on desktop computer. ?
Click to expand...
Click to collapse
Hmmm...
I just tried to "install" something from the web client... And my PH-1 showed just fine...
Hmmm...
What carrier? How long since a factory reset?
The reason I asked about the reset is I just did one and when I went thru the setup process... There were new options from Google that weren't there like a month and a half ago... Like associating your phone number directly with the device and stuff... So maybe something changed on their end...
If you really need this option... And don't mind resetting your device... Give that a try... If not... I am truly out of suggestions...

rignfool said:
What carrier?
Click to expand...
Click to collapse
TMobile
rignfool said:
How long since a factory reset?
Click to expand...
Click to collapse
I just did a factory reset on my PH1 and it has been about ½ an hour since I have installed updates and logged in to Google account on the device.
Still nothing showing up in https://play.google.com/settings.
PH1 details:
Android version 8.1.0
Android security patch level: April 5, 2018
Build number: OPM1.180104.141
Device not rooted

Related

app store question

Hi,
If I have downloaded some paid apps for the app store. Can I redownload them as many times i want or do I have to pay every single time?
Google keeps track of your purchased apps.so yes as long as they are current and supported by your os. Also a purchase number is in your Google checkout linked to market
so i will not be charged twice? can anyone else confirm that plz.
Only pay once...Never again.
you shouldn't have to pay as long as you are logging in to the same account they were purchased to or for. That is the way I understood from data viz.
If you setup your device with the same Google account you can download your purchased apps.
it is true. If you log in with the same google account they will show in the market under my apps where you can just install them again for free. Even on different devices, i can install apps on my phone i purchased for my tablet.
Is there a way to get an apk from thr market that supposedly doesn't work for your device? Market will not let me download the onstar app, but downloaded it on my phone, then tried to backup app & transfer to tab, but it wouldn't back up. Did the same thing with MyGMC app & that worked fine (Also runs with no issues on my tab)

My Nexus 7 wont appear on my Play Store devices list.

Well, the thing is I got my Nexus 7 (32gb edition) like 5 days ago. I entered my Google account and even purchase apps from the Play Store app in my device and even installed apps through the web Play Store on my PC. Today my N7 disappeared from my list of devices in Play Store and I have no idea why, so I can't install anything from my PC via web. I went to the "My Orders & Settings" at the bottom of Play Store on my PC browser, then go to Settings to see if my device were unchecked to not be visible and it even won't appear there.
I'm using the same account in both. I can install apps only through my device Play Store.
So my question is, where in the world is my N7 and ahow can I make it appear in the list again?
Best regards.
alainalemany said:
Well, the thing is I got my Nexus 7 (32gb edition) like 5 days ago. I entered my Google account and even purchase apps from the Play Store app in my device and even installed apps through the web Play Store on my PC. Today my N7 disappeared from my list of devices in Play Store and I have no idea why, so I can't install anything from my PC via web. I went to the "My Orders & Settings" at the bottom of Play Store on my PC browser, then go to Settings to see if my device were unchecked to not be visible and it even won't appear there.
I'm using the same account in both. I can install apps only through my device Play Store.
So my question is, where in the world is my N7 and ahow can I make it appear in the list again?
Best regards.
Click to expand...
Click to collapse
I'm having the exact same problem
Try removing then adding your Google Account again. Wait a little bit and it should appear on the web.
It did appear in the end i just didn't wait long enough after deleting the play store data.

Locked out of US Play Store

I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
adriangb said:
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
Click to expand...
Click to collapse
try clearing the data for the market app, then reopen it and log in.
Google had me do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
Google hagt do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
no. when you open the play store after deleting data, it asks you to accept terms of use. i meant that.
Yes, that I did
Sent from my Nexus 4 using Tapatalk 2
Google uses a combination of the country your email address was reg in, as well as a few other things to determine what country store your app uses.
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
adriangb said:
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
Click to expand...
Click to collapse
Only way is to contact google about it and tell the what is going on. They maybe be able to help you but dont hold out to hope.
Yes, they're support is pure garbage. I've been in contact with them but they're really no help.
Try going to Google Play My Account > Settings and confirm the carrier and device is correct. Next, try to install Pandora to the device. If it wont, it tell you why.
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Try installing it from the web site with the same account that does not work on your phone. I may hint as to why it won't install.
When I had my Nexus S in Paris on SFR SIM, I was able to install SFR apps, but not update some US restricted ones, so I believe the market is tied to the SIM card, regardless of where the Google account was created. Other services, like Google Voice would depend on where the account was created (US only).
SIM, payment method, addresses are all US now.
I can't install even from the web (using my account).
With a different account I can install from my phone or web.
From the website it says: "This item cannot be installed in your device's country"
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
adriangb said:
From the website it says: "This item cannot be installed in your device's country"
Click to expand...
Click to collapse
OK, your account still thinks you have a NON US SIM card. Power off, remove the SIM, power on and connect to WiFi. Check the web and see if the carrier clears itself. If you have market enabler installed, remove it, or try a different US carrier.
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
AlexWekell said:
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I can confirm this works, I logged in from my work gmail and it works just fine. It seems like it would be a radical step to switch my Gmail account though. Theres gotta be a better way.
I called again, and this time they had me do something similar but slightly different (and ridiculous if you as me). I went to a paid app that WAS available to me (I randomly chose Minecraft) and I clicked buy (it was showing the wrong currency but I clicked anyhow) and then accepted the permissions, leading me to the next screen, which is a confirmation screen, in which the app will be purchased if you hit buy again but you don't, and you hit back and go back to the app. At this point you exit the Play Store and then (without force stopping it) you clear its data. You open it again, accept the terms and voilá! At least in my case this solved it, for some reason...
I must add that I removed foreign credit cards from google wallet (which according to previous conversations with them should have been a non-issue unless it was selected as default, which it never was), that I had on file but haven't used lately, so maybe that was related and that + a wipe of play store data was needed, I guess I'll never know now...

google play

How can i delete my device from list in google play? once I logged in to my group email from college and now every one can install any app on my phone -_- there is only option to delete device from list but anyone can again turn it on.
unfortunately you cant at the moment. you can hide them from the list, but thats pretty useless.
You can however go into Settings>Google>Click on gmail>menu>remove account. This will make it so that people cant install apps on the phone, but it will still show up in the list.
-_- rly? it's good to know that ~100people can install apps on my phone
What is more funny? i can install apps on my all old phones that i sold and there is no way to contact with google.
ok I did a full wipe, and now the phone is on the list, but you can not install anything on it
robakrobak said:
What is more funny? i can install apps on my all old phones that i sold and there is no way to contact with google.
Click to expand...
Click to collapse
It would only install them if the device was still connected to your account. As for your phone, go to Play Store and select the account you want it linked to. My old Nexus S still shows up in Play, but the phone in now connected to my wife's Gmail account, so only apps installed from her account make it to the phone.
that did not work in my case. I removed the account from the phone, even with that i could install apps on my phone.

[Q] Android Device Manager

I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason
More info from Google on ADM. Once someone logs out of a Google account on your device it is not able to be found again within Google's systems. This is complete BS but it's their position.
"Thank you for contacting Google Play Support.
Unfortunately the only way to see the device ID is to look in our systems by using a Google account. If we do not have the Google account unfortunately we cannot see that the device has been used or who has it. I do apologize for any inconvenience this may cause.
If there is any further questions or issues that I can help with feel free to respond to this e-mail or contacting us at support.google.com"
Capt-Capsaicin said:
I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason
Click to expand...
Click to collapse
I think so.... You can manage your accounts in the Settings... Think that someone has turned off WiFi or (if you have) 3G and then deleted your account and registered with his or completely wiped your N7. Tracking could be difficult if no software is installed like AVG Anit Virus that had a tracking option. But if he has wiped your N7 to factory reset I don't see a chance to get it back....

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