No USB connection after 7.x update - Moto G4 Play Questions & Answers

Maybe I'm searching for the wrong thing but I'm just finding people having the same problem but not what to do about it. After the 7.1.1 update whenever I connect a USB cable to the PC it just goes into charging mode and I haven't had time to mess with it until now.
I've tried several different cables (that always worked until now) and 2 different windows 10 PCs, but even with the different options in the developers options section (MTP, charging only, etc) I never get that option in the notifications section under power, what do you want to do with this? etc.
I'm trying to unlock the bootloader but even in recovery it just says to connect a USB cable and nothing shows up PC side like it used to before the update.
Anyone know what to do about this or point me to a thread I missed with a solution?
Thanks
edit: or even if its possible to revert to whatever stock version it came with?
edit2: Tried a xubuntu livecd, same deal. Kind of rules out OS. Wonderful, going to have to do some ass backwards way to get music on here.

Related

blackstone usb problems

hi, need help. posting from hd soi'll keepit short. phone won't connect via usb to laptop. keep getting usb device has malfinctioned.... any ideas? im away for the night and can't tether phone to laptop so no internet
jaxouk said:
hi, need help. posting from hd soi'll keepit short. phone won't connect via usb to laptop. keep getting usb device has malfinctioned.... any ideas? im away for the night and can't tether phone to laptop so no internet
Click to expand...
Click to collapse
chnge the port or try a different cable..
MOD EDIT
Moved to general discussion as not related to rom development
cvchetan said:
chnge the port or try a different cable..
Click to expand...
Click to collapse
Tried all that mate, ........ At least I learned to flash from the memory card last night LOL,......... seriously though think its broke, its doing the same on 3 different computers with different leads and a flashed a new rom too
Out of curiosity is it charging through usb? I understand you get a connection error but does the status light turn red to indicate it's charging?
Hey
Not sure if this is relevant.
Im using Windows 7 and found that when I plugged my device in, the driver would fail.
If you went START => Printers and Devices, you should see a "storage device" with an exclamation mark. If you right click properties and uninstall the driver, then unplug and plug the HD back in, it picks it up and works till you next remove the device.
This happened with me constantly till I flashed my phone with another ROM, now it seems to work fine???
Hope that helps??
I have exactly your same problem; I've tried with three different computeres running or XP or Vista without any luck; hard resetting my HD several times, changed ROM but with no luck at all; USB now seems to be able only to charge my device. Searching with google I saw some others had this problem but still was unable to solve that issue.
Hope someone will provide us the INSPIRATION to make it work again!
well sounds very much like it's a hardware problem
as in the type one can only hope to fix by replacing the usb connector from the pcb
This likely won't fix your problem, but it's still worth a shot. In the PC to USB menu (different places depending on ROM), I believe the default (especially in the new roms) is set to activesync. This might not play nice with certain PCs that don't have the drivers and maybe aren't allowed to dl new ones. So try to set that to the Hard Drive/mass storage option and see if it helps (no drivers necessary then).
Good luck
thanks but already tied BUT with no luck....dead....only charge available....I even tried deactivating the charge device when connected option, the option work but not the connection......
Ive never had this problem with my HD but have had the problem with many other USB devices, usually its caused by a corrupted USB Driver Stack, and the usual way to fix it is to uninstall the driver and reinstall it, if that dosnt work i would suggest this:
1) Plug in the HD
2) Find the malfunctioning driver and unisntall it
3) Uninstall ActiveSync
4) Install Active Sync
5) Try the HD again
However, because this is happening to multiple computers have you considered the fact that your port on the HD may be dirty, use a cotton swap with an alcohol based cleaner (you can use acetone, but be careful not to touch the plastic parts of your HD it will probably eat it).

[Q] Connect To PC mode not working

Hopefully this belongs in this forum, I do have a focus, so I assume so.
So when I cget into connect to PC mode and plug in the usb cord, it does not truly connect with the computer, meaning the red sign thing that means don't disconnect does not appear, the screen just shows the screen with an arrow pointing the usb to the computer.
Would this be a hardware issue?
I've tried my two usb cords on different ports on my laptop.
Any advice?
I've tried more or less every other fix, but there really is no fix online for this issue, can barely find anything.
Use the USB cable that came with the phone. Other ones do not work with the Focus.
Same problem, even when I'm using original cable.
Yeah, I've tried both of my cables, and nothing works.
Kind of nice to know that I'm not alone though. Heh
Same exact problem. Samsung Focus. Original cable that came with that very phone.
I can't get the frigging updates to install because when the phone reboots in Connect to PC mode, the system doesn't recognize that it's been reconnected.
And when I try to use the WP7 support tool, which ALSO requires the phone to be in Connect to PC mode, the computer doesn't know the phone exists.
This is for C2PC mode ONLY. Recognizes fine in normal mode, but update won't complete in normal mode.
same thing intially happened to me. But when in pc download mode you have to make sure that you give your pc 5 mins while connected to your phone. The pc will eventually recognize it! I freaked out too but I did wait for it and it connected. This applies to the windows phone recovery tool, which i ran, and the updates alike. I highly suggest running the recovery tool because I tried updating without it at first and i received the timeout error. Also, make sure you empty in settings histories in the following sections, ie mobile, maps, and search.
You guys and gals are going to LOVE this.
Nothing worked, and of course, my obedient ass was using only the cable that came with my Samsung Focus.
So on a hunch, I decide to borrow my wife's cable from her HTC Surround. The damn thing has "HTC" stamped right on it.
And it worked. PC recognized connection in the Connect to PC state, which it absolutely would not do with the Samsung Focus cable.
As to siralex241's comment, good advice: when you use the Windows Phone 7 Support Tool, after it checks System Requirements, it will say nothing -- not even that it's trying anything, and no hard drive activity -- for a long time. Then it succeeds in one second. The message I saw was that installing updates had taken over 450 seconds.
Jay
Solution for update error 800705B4
Same thing happened to me. Kept getting error code 800705B4. Followed steps here and it worked fine. http://support.microsoft.com/kb/2530409.
I'm on to the March 2011 update. Been creating the backup for a LONG time now.
Well to be specific I have been getting error 8018121C1 (Something close to that) and all the KB articles say is to use the microsoft fixit tool, but that never works. It mentions that its a problem with the driver installing, and I've read online that when in connect to PC mode, Zune times out the update because it is looking for the drivers for too long. Along with that, other people have said that the device isn't being recognized as the right device. I've checked and so far I've seen that it recognizes as Windows Mobile or Zune. I don't think any of those are the right formats to have the update go through smoothly.
I have given up on updating the phone as of now. That is, until I can find a working solution.
I don't think I should contact Microsoft or AT&T about it either, simply because I think that Microsoft will just give me the KB articles, and AT&T... welll.. its AT&T.
@ jayinatlanta I have yet to try connect to PC with a different cable though.

Computer not detecting phone through USB at all!

Argh, I am pulling my hair out trying to solve this! When I connect my phone through USB to my computer my phone detects the connection but my computer doesn't respond at all! I bought the phone used and it is already rooted but is using a pretty old rom and I wanted to upgrade it. It is currently running "Kernel version: 2.6.32.9 [email protected] #4".
Things I have tried:
Using different USB settings on the phone (Kies, mass storage, ask on connection)
USB debugging mode
Different USB cables
Different computers
Cleaning the micro usb port on the phone
Formatting SD card
wide data/factory reset
Nothing seems to accomplish anything, it still reacts in the same way.
Any help would be greatly appreciated!
The ROM shouldn't count.
First of all, has it ever worked? I just presume you're running on win7: did you installed the drivers as specified in several different tutorials on this forum?
What kind of connection are you trying to establish? tether, usb, kies, other? have you tried any combination possible?
I just got the phone a couple days ago, I have not managed to get it to be detected by anything yet. I have tried it on a couple Win 7 boxes and also a Vista laptop. I am currently downloading Ubuntu just to rule out the OS factor. I have just been using Kies to install drivers although after reading your post I found this thread:
http://forum.xda-developers.com/showthread.php?t=961956
I'll try that and post results if that is what you mean? I have been trying to establish basically any connection at all for the ultimate goal of getting Odin to actually detect the phone so I can flash it with ClockworkMod Recovery and then an ICS rom. The phone detects the USB cable fine and starts charging and puts the phone into whatever mode I want (kies, mass storage, etc.) but the computer has yet to give any indication that anything is connected to it.
Try with the drivers, but be also sure to enable usb debugging to be able to select a different usb sharing when inserting the cable in case you haven't already.
The drivers installation didn't make any difference and I've tried USB debugging and all 3 connection modes (Kies, mass storage and media player), none of which exhibit any response from the PC.
Edit: Posting from Ubuntu now, same exact thing. Phone detects USB connection, and it doesn't matter which of the connection options I choose as the PC doesn't give any indication that anything has been connected to it.
That's really weird. Does Odin3 (which presumably works at a lower level) sees anything if you put the phone in download mode? ) this way you should be probably able to upgrade somehow.
Sent from my galaxys using XDA App
No unfortunately there is no response from the computer or Odin3 when the phone is in download mode and connected through USB.
that's odd and maybe that's not good at all.
I'm starting to think the problem could be hardware related, especially in a situation where odin can't see the phone in download mode (i.e. no software layer is interfering).
Is there any glaring damage/scratch/missing parts on the usb port?
Sincerely, if I could return it I would try that at this point.
Unless someone else has got anything else to try.
I'll take a good look at it under a scope when I go to work on Monday I guess. Thanks for your input, I'll try to update if I find out anything else!
So I took a look at the port under a scope today and discovered that one of the pins (the middle one) in the micro usb port on the phone seems to be completely gone! Not sure what each pin does but I'm assuming that one is probably used to communicate to whatever the phone is connected to...
Luckily I have access to a parts phone that I can take apart for a replacement port so probably tomorrow I will attempt surgery on the phone! Will report back with further progress after I have done so.
Well I'm happy to report that that was definitely the problem! I replaced the micro USB port on the phone today during my lunch break, put the phone back together and plugged it into a PC here. It immediately detected the phone so I'm pretty happy! Guess I'll be trying out some ICS roms tonight when I get home!
that's great, glad you managed you fix this yourself, well done and enjoy your SGS

Cant connect samsung S1 to PC

Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
have you tried put yoy're phone in depurating mode?
I guess yo mean Debugging mode, as I couldn't found Depurating anywhere. Have selected it and the same effect
HI
I had the same problem after getting nowhere with it, for some reason and I don"t know why, I put it in download mode and then connected it to odin and my PC found it I then disconected it and its been fine eversince.
Jim
#Samsung Kies always makes problems on Windows x64 !
##I would recommend, if you got 32-Bit Computer, to use that ;-)
#If you Want just flash over Odin, then is this driver package enough
##[Link]--http://download2us.softpedia.com/dl/85b009d47a0940e89eee2297a531d100/4f577870/300141878/drivers/mobile/SAMSUNG_USB_Driver_for_Mobile_Phones_1.4.8.0.exe
#The Package is also enough for If you want just to connect to mass Storage (Phone's SD Card)
Don't Forget to Thanks, if it was useful for you!
_______________________________________________
Hi there.
By direct connection you mean the USB Mass Storage mode, right?
It might be some weird, random problem with the samsung system drivers. I used to have such problems about two years ago, back in the days of Froyo. Have you tried re-installing them? There was a link to proper drivers file in one ICS installation tutorial, and those drivers can be downloaded here. If you go about trying this method, lemme know if it worked.
Cheers.
PS: Unlike diklooc there suggested, do not never EVER go back to x86 OS. That's the worst advice. Kapisch?
Did you check your usb port in System ?
Sometimes it stuck with another lastest device
Hi,
have tried everything, and finally only in a WinXP32 could be abble to get the error shown on the file atached.
But nothing (warnings) come up in Device Manager
Unninstalled everything (kies) and tried to install only the driver and nothing happens.
Should I try to mount it on a linux?
or is it dead?
thanks
i have this problem too
wat chan I do???
my sgs can not connect to my PC
This may help...
Hi there - I don't have the same phone as you, but I did encounter the exact same problem. I've been searching around and it looks like the most common fix was to simply replace the cable. I don't know what kind of cable you have, but my phone (a Samsung Focus i917) uses a mini-usb connector. I found that my Amazon Kindle used the same connector.
When I was using the Samsung cable, I'd get intermittent connects and charge power. The OS would report unknown device. When I switched computer's = same result. I switched to my Kindle cable and the computer instantly recognized the device and installed the drivers. After 12 hours of troubleshooting, factory resetting my phone (blah - lost everything) it turned out to be the cable. I know that this isn't an easy troubleshooting step for most people, because who has an extra cable? I just got lucky that my Kindle uses the same connector. I'm now suspecting (due to the prevalence of this connectivity problem coming from people with Samsung phones - there are a LOT of reported issues) that there is probably a Samsung cable problem in general.
Good luck with your phone.
try
try select mass strong ...
Tips and unlock advice.
nasdriver said:
Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
Click to expand...
Click to collapse
Nasdriver, I currently have a similar problem but mine is related with Samsung Kies as I can't get either my older SGS1 or my newer Samsung Nexus to get recognized by Kies. I also suspected the cable thing and even read it could be a USB port issue but neither of them was my problem (I have 3 cables and 8 ports on 2 computers that result in the same thing). I can connect other devices with the same cables and they work, so I suspect my problem is focused around the Samsung device drivers.
My advice is if you can go in a systematic manner, first focus on the cable (easiest to replace), if you get the same results with a new cable, then focus on the USB physical port, clean it with some Isopropyl alcohol, if the port works for other devices (camera, other phones, etc..) on the same cable but not with the SGS, then try reinstalling the samsung device drivers.
Oh, and if you want to unlock your phone, the EASY way is to download the Galaxy S Unlock application from the Android market (no affiliation) it's free (but the developer does accept donations) and it WORKS. I won't bore you with my 3 week journey trying to unlock my Bell SGS phone here in Canada, had I found this app first I would have done it in less then 2 min saved myself a LOT of frustration.
Good luck

[Q] Partly broken USB input - charging but "unknown device"

Hi guys!
I've had a problem over the day with my beloved HD2, and I've started to fear that it might actually be the hardware starting to decay. About a day or two ago, when inserting my phone to the MicroUSB cable, it recognized the HD2 just fine, had access too USB mount, ADB and all of that. Transfered some music to the SD-card (Trancent 16gigs Class 4, btw - still very well recognized by the phone to the time at writing this), but now, some time later I get nothing out of connecting the phone to either my laptop or rig.
I know it's not the drivers or the cable, since I've tried with others cables and a few other computers. The message is the same old "The device could not be recognized". But the funny thing is, somehow the device must know that its connected to a computer anyway, 'cause it instantly enables debugging and the option to enable mount. I, as of now, has had no luck getting into the SD card, sadly. Not even been able to pull logcats or anything, setting up wireless ADB hasn't been sucessful either - so where I stand now, I'm kinda in need for a helping hand.
Has anyone else ever had this problem too, or am I left out in the cold?
By the way, even managed to put on an older nightly CM9 build, as it was stored on my SD. No luck there either. MAGLDR mount / recovery mount doesn't function either. Same error.
The ROM I first had the problem on was PARANOIDANDROID v0.6. Then a nightly CM9 from sometime last week. Both immensely close to stock and ICS based. LEO512, by the way.
Please, give me a hand!
TL;DR: USB broken, still charging, help.
Your usb is getting loose (usb data connection becomes irratic and then stops working, continued use results in USB port ripped from mainboard), try to not use it while plugged in and see if the repair shop can fix it for you without breaking usb data. You can use the SwiFTP app in playstore to transfer files in the mean time.
You may also want to use a cradle charger to minimize USB port being used.

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