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Hi all,
I have a HD2 and some numpty decided running a shopping trolley into my leg would be fun... the result, I have a broken screen.
The actual damage appears to only be superficial, I can still use the touch screen and the phone is in full working order but the glass has cracked.
I've been looking online and all I can find is a replacement digitizer... I am wondering if anyone know that this is what I need or not?
Regards
Ben
If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.
if the touch screen still works then in theory you just need a new piece of glass, not a digitizer (which is a thin plastic sheet).
problem is whether or not you can get the old digitizer off thee broken glass without damaging it.
mZimm said:
If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.
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Do you know of anywhere that sells the full set up?
B
Anyone know anything about this? I really need to get it fixed quickly
Found something on Mobilefun (check google cant paste links)
Would that be suitable?
Its the glass display and digitizer?
If you want to try to do it yourself these official HTC repair videos may help.
Disassemble - http://www.youtube.com/watch?v=cL-jnUKufC4&feature=player_embedded
Reassemble - http://www.youtube.com/watch?v=t8Q7mXdcJ54&feature=channel
I suppose I could do it myself but I'm really looking at prices of parts before I take it to some phone shop, I would have my insurance cover it but my bank are being arses about it...
That way if they say its 150.00 then I can say ahhhh na....
ba0987 said:
I would have my insurance cover it but my bank are being arses about it...
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You have a premium debit account that insures your phone?
yeh, however they claim I never registered it even though I have provided them proof of my telephone call...
Not impressed but I would rather put that behind me closing the account with them and moving banks
and how far into the process do you have to go before you take off the glass section of the phone I can see it seperate at the end but I didnt see whem it was taken off
ta B
this is not really related to repairing your own broekn hd2, but it's for sure youtube gave it to me as a related video to the HD2 reassemble:
http://www.youtube.com/watch?v=Db7pKjUrNXQ
I loved it, every bit of it.
I have a Natwest Premium account and I wouldn't trust them with my phone insurance as far as I could throw them. The £10 I spend a month on my O2 insurance is worth it, i've claimed 2-3 times in the last 4 years, and they have bought the new one to my door and taken the pieces of my old ones away, job's a goodun!
And as for your question I haven't a clue if I am honest, I have never disassembled a HD2 before. Thank God.
Good day All
as shown in the subject, I had dropped my hd2 and the camera glass has been broken.. can anyone tell me where I can find replacement camera glass ?
mind you that we dont have htc dealer in our country (Kuwait) therefore, I have to order it online
AbdullahT said:
Good day All
as shown in the subject, I had dropped my hd2 and the camera glass has been broken.. can anyone tell me where I can find replacement camera glass ?
mind you that we dont have htc dealer in our country (Kuwait) therefore, I have to order it online
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im sure ebay have them
http://cgi.ebay.co.uk/ORIGINAL-HTC-HD2-T8585-PLASTIC-CAMERA-CAM-LENS-COVER-/330423159671
Bingo, I Googled it. You can probably find it cheaper.
Kalavere said:
http://cgi.ebay.co.uk/ORIGINAL-HTC-HD2-T8585-PLASTIC-CAMERA-CAM-LENS-COVER-/330423159671
Bingo, I Googled it. You can probably find it cheaper.
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i dont think thats what he's after, thats just a plastic cover for the glass, abdullah wanst the actual glass.
djchubbs said:
i dont think thats what he's after, thats just a plastic cover for the glass, abdullah wanst the actual glass.
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It says it's a 'replacement lens'. As far as I am aware there is only one cover/lens, be it glass or plastic.
Kalavere said:
It says it's a 'replacement lens'. As far as I am aware there is only one cover/lens, be it glass or plastic.
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read it again, thats a replacement lense COVER.
meaning, it covers the lens. Have a look at your HD2 and tell me thats what you camera looks like, its not even transparent.
ive had a look, and it looks like the only ways of doing it are the following.
1, send to HTC to get repaired
2, do a bodge job and make one yourself
3, have a look on ebay for exdisplay/dummy phones and buy it, user the lense from that.
djchubbs said:
read it again, thats a replacement lense COVER.
meaning, it covers the lens. Have a look at your HD2 and tell me thats what you camera looks like, its not even transparent.
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It looks exactly like mine. There is the camera housing, the elevated metal cover that protects the lens and the glass that sits on top of it. That cover on eBay is a replacement for a smashed/cracked lens cover, which is exactly the same as mine. Unless I am being unbelievably stupid, I am pretty sure he just means that. A picture would be nice.
I broke mine, too a while ago and sent it to HTC Germany's service partner for repair. Cost me over 60 Euros plus my initial shipping costs to get it done. Just to give you a hint of what an official repair might cost you.
I guess you could contact HTC in a different country than yours and ask them if you can send your HD2 for repair there. Should be no problem scince you have to pay for the repair anyway and won't cost them anything.
thanks guys for your replies, I will put a picture of my HD2 at the end of the day so that everyone knows what is exactly the problem
Somebody else?
My wife droped mine HD2 too... so... I was wondering if I can just replace the glass with this plastic replacement....
I will buy it on my pay day thursday and let you know!
Any news on this? I broke my camera glass, too
Hey guys,
Ive ordered mine, should be here in the next week.
Will report back
I broke mine too
No idea how I did it. It was in my pocket on a flight from Kansas City to New Orleans. First time I got it out to take a picture I noticed it.
Really would like to know what my options are.
has anyone found a fix? I have same prob. If there is a replacement, how do you fix it?
Hey Guys,
Mine arrived today, did not look like much (came in an envelope) but i fit it in quite easily and it looks great!
All you need to do to install is click it in place.
AbdullahT said:
Good day All
as shown in the subject, I had dropped my hd2 and the camera glass has been broken.. can anyone tell me where I can find replacement camera glass ?
mind you that we dont have htc dealer in our country (Kuwait) therefore, I have to order it online
Click to expand...
Click to collapse
i bought one of the ebay replacement lens covers and a dummy phone as insurance. both of these covers appeared to be made of plastic whereas i'm pretty sure the original is optical glass. since this cover is going to have a direct impact on the quality of your pics, you will want it to be as clear as possible and since it will inevitably be wiped off countless times, scratch-proof. for these reasons, i came to the conclusion that it might be better to source a glass cover from another phone (not neccessarily an hd2) or get a legit htc replacement.
Spoofy said:
Hey Guys,
Mine arrived today, did not look like much (came in an envelope) but i fit it in quite easily and it looks great!
All you need to do to install is click it in place.
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Click to collapse
Which seller did you buy it from?
EvilBetty said:
I broke mine too
No idea how I did it. It was in my pocket on a flight from Kansas City to New Orleans. First time I got it out to take a picture I noticed it.
Really would like to know what my options are.
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kaneda68 said:
has anyone found a fix? I have same prob. If there is a replacement, how do you fix it?
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theabsurdman said:
i bought one of the ebay replacement lens covers and a dummy phone as insurance. both of these covers appeared to be made of plastic whereas i'm pretty sure the original is optical glass. since this cover is going to have a direct impact on the quality of your pics, you will want it to be as clear as possible and since it will inevitably be wiped off countless times, scratch-proof. for these reasons, i came to the conclusion that it might be better to source a glass cover from another phone (not neccessarily an hd2) or get a legit htc replacement.
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Hey i bought the replacement off ebay, I'm fairly sure it's glass. I find it has not affected camera quality when the images are viewed on PC, It seems its made of good quality.
EvilBetty said:
Which seller did you buy it from?
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Gsm4world was who i purchased it off.
Hi all, just throwing this out there as I have had no luck anywhere. My streak is now looking mighty shabby since I dropped it once couple weeks after I got it, and again had a nasty fall yesterday from waist height onto paving with force and this scraped up the side quite bad and split the top earpiece part. Ive seen a dissasembly of the streak on a tech site and they claim its super easy to dismantle, 5 screws and some prying, and I assume Dell would rip me off a treat if I send it off. So if anyone can or knows where to get a replacement housing, mainly the plastic surround and the bits above and below the screen please give me a shout or post here and I will be forever greatfull.
Not seen a Housing any where on the net,its so new things like that have not filtered through yet i would say your best bet is to see if a broken one comes on ebay or have you tried dell to see how much they would charge
As long as it's only the back and side housing you need, something might come up in the future. As already said, it's new and replacement cases take a while to come through...if at all.
The Gorilla Glass and the screen are glued together though, so replacing that would need to be done by Dell. As you'd need a replacement screen and the Gorilla Glass glued to it.
Do those form fitting covers come in solid colours or just clear? might be a relatively cheap temporary solution.
Posted on the pocketables forum
http://www.amazon.com/gp/product/B003F2WZKI/ref=ox_ya_os_product
Troute said:
Posted on the pocketables forum
http://www.amazon.com/gp/product/B003F2WZKI/ref=ox_ya_os_product
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Thanks I might give that a shot in the meantime, would cover up the damage nicely. I will email Dell see how much they would want anyway...
Guess I will have to wait till people start leaking OEM parts or stripping broken phones, never get the knock offs theyre always a really poor fit.
Cypher84 said:
Thanks I might give that a shot in the meantime, would cover up the damage nicely. I will email Dell see how much they would want anyway...
Guess I will have to wait till people start leaking OEM parts or stripping broken phones, never get the knock offs theyre always a really poor fit.
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I'd steer clear of that skin - per a couple posts in the 'Accessories' section, doesn't seem like a reliable Amazon seller...
[Can't post links yet... but take a look in the Accessories section.]
I'd stay clear of that skin as well. As far as I can see it covers up the proximity sensors and the front video camera.
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
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no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
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you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
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That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
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Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
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Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
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ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
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Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
Hello all,
I bought a Galaxy S4 for my partner, and stupidly didn't get it insured.
The screen got cracked quite badly, so fr £120 a local lad put a new screen on. Later that week it got dropped onto mud on the way to nursery and smashed entirely.
I now have a predicament, either give up the phone and go back to my sluggish s3, or ask you guys this question:
Where is the best and most value for money place to get a smashed screen fixed (you can't see anything just a rim of light) somewhere reputable that will use genuine parts and guarantee their work? I really don't want to just leave it on the shelf and am worried that without good advice I will end up with another shabby repair.
Your input would be greatly appreciated.
Many thanks and Happy Christmas,
Ric
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
knuckles1978 said:
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
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ha, the first time the phone broke, my misses threw it against a metal door obliterating the top and matrix thingy so an extensive repair was required. I'm well aware of the £5 DIY jobby hairdryer thing but this second breaking is again both screens, and I don't want a shabby repair I want the original screen part so that it is as strong as it can possibly be. I paid this guy £120, but the screen was so weak it broke dropping on mud! SO I still need to know, where can I get it fixed with genuine Samsung parts? Samsung only? Are the any reputable companies members would use to have their £500 phones repaired?
Thanks to the guy that replied I can't see your name now I'm replying somehow...
In pretty sure there aren't any fake AMOLED screens, not like phones that use LCD - there are hundreds of fake LCD's for those phones. But there are fake front glass panels.
If I wanted to make sure that genuine parts were used I'd order the screen assembly up from eBay myself. You can order it up as a complete front assembly from eBay, and it's a very easy job to change the whole thing over yourself, if you're reasonably confident about tackling things like that. Just make sure it's described as 'Genuine Samsung', and not 'Samsung panel genuine for i9505' or suchlike. If it's described as 'Genuine Samsung', then you have comeback of its not.
I've fixed a good few phones though, and all the times I've ordered parts as I've described above, it has been the real deal. It's pretty easy to tell the fake front glass panels.
Changing the front glass only with hairdryer etc is a sh!tty job, but changing a whole front panel which has the chrome effect plastic trim piece, AMOLED, touch sensor, and front glass already assembled is a piece of p!ss...
I would totally recommend just getting it fixed... plenty of tutorials online to follow. Watch a few of them and see if it is something you are comfortable doing yourself. I've done it and found it to be quite simple. But, it all depends on your comfort level with repairing things...
I think getting it fixed is the idea, yes lol
I was saying though that since it's the whole thing that is broken and needs changed, and not just the front glass, the job is much easier. It's just a case of taking a few screws out and swapping the whole front assembly. On a difficulty rating out of 10 I give it a 4
If you watch a couple of videos on YouTube first, and you take it nice and carefully, I'd say this is a job that most people could handle.