Database Users

HD scratches/bad paint quality

Hello,
My HD is less than 24h old. I used carry pouch to protect it. And here I get them, the first scratches. I have no f*cking idea where did I get them from... They'r below the buttons.
Surfing russian HD forums I noticed that some people have the same issue. Guys, check your HD in that place for any scratches I think this is bad paint quality, and it really really sux!
I attached the photos
P.S. - do you know if it is possible to buy that scratchable frame in future and replace?

arff bad news,
the garantie is effective?
change the hd
I have 15 days satisfait or rembourser

Mine still looks like new after couple weeks of intensive use. I only use the pouch when going to work, or from work to home. But most of the time its in my pocket without it. Maybe the build quality alters, what model do u have? Mine is euro-version.

Same problem
Paint is scratched near usb connector area as well as on top of the device
I had it for 3 weeks now and it seems old.
I'd like to protect it but I couldn't find anything on the Internet.
Does anyone know where to buy a protection case for Blackstone ?

Protect it and forget about scratches
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!

javier24 said:
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!
Click to expand...
Click to collapse
i also ordered this protector. do you have pictures of your HD with the protector installed?

javier24 said:
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!
Click to expand...
Click to collapse
That's screen protector, isn't it? We'r talking about the frame around the screen.
Sorry, my bad, didn't see it's Full Body Protection
Vinski- mine's from UK

Guys, how many threads about this are your going to open?

10 characters

D-Jay said:
Guys, how many threads about this are your going to open?
Click to expand...
Click to collapse
Until someone will tell if it is possible to buy a new frame and get it replaced

Sallcho said:
Until someone will tell if it is possible to buy a new frame and get it replaced
Click to expand...
Click to collapse
What do you expect, that we fix it for you just because you open a million threads?? For the love of God use the search function next time.

Please see here, http://forum.xda-developers.com/showthread.php?t=445278

Faceplate

I need to manually repair my fuze nothings wrong with it internally but on the outside there are several scratches that Irritate the crap out of me. So I'm trying to find out where to get a faceplate and how to replace it. I'm not under AT&T and so I don't have a warranty. I know that a battery cover can be replaced easily but I also need the outer lining off my phone to be replaced as well.

There is a webshop that sells spare parts for the touch pro.
However, they are located in The Netherlands and don't know if they send abroad.
http://pda-parts.nl/htc-htc-touch-pro-c-113_131_886.html

gguy1 said:
I need to manually repair my fuze nothings wrong with it internally but on the outside there are several scratches that Irritate the crap out of me. So I'm trying to find out where to get a faceplate and how to replace it. I'm not under AT&T and so I don't have a warranty. I know that a battery cover can be replaced easily but I also need the outer lining off my phone to be replaced as well.
Click to expand...
Click to collapse
Have you tried ebay?
http://shop.ebay.com/?_from=R40&_tr...touch+pro+faceplate&_sacat=See-All-Categories
or
http://www.cellphone-antenna-hologram.com/htc-fuze-faceplate-holo.html
or for the housing
http://www.mobilefun.co.uk/htc-touch-pro-replacement-housing-p18346.htm?referer=FR_PROD-PR-P-18346
or
http://mobile.brando.com/htc-touch-pro-replacement-housing_p03811c1149d039.html
or the manual
http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html

Try ebay first. Read the instructions on how to dismantle, and trust me, its not as hard as it seems.

so all housings come with the front camera opening, looks like!

whistler4ever said:
so all housings come with the front camera opening, looks like!
Click to expand...
Click to collapse
Nope, I'm sure I saw the one without camera hole in ebay. Just search for "HTC Fuze" not "Touch Pro".

u2pop said:
Nope, I'm sure I saw the one without camera hole in ebay. Just search for "HTC Fuze" not "Touch Pro".
Click to expand...
Click to collapse
ok, I'll check..thanks!

Shattered / Cracked Gorilla Glass...what to do??

I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...

Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.

pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
Click to expand...
Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...

erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
Click to expand...
Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.

While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.

My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal

alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...

erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.

philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!

Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!

nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.

you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.

Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.

nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.

I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!

philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY

now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!

nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.

nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).

thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....

[Q] Scratch removal

Hi,
after my wife dropped my phone (accidently she swears) I have some small scratches on the phone. (See Picture below)
Someone knows some ACME Cleaner&Scratch remover for that?
Greetings .. seems that I have had the HD2 for the longest time ...

OOO!! Ouch! Looks like it's time to see the phone doctor. Or, if you feel brave enough, you can fix it yourself. They have replacement screens on ebay. Since you have the EU model the contacts for the screen and the digitizer are soldered together. So you have 3 options. 1. Take it to someone else to fix it. 2. Attempt to order just the digitizer and if you have some time and surgical skills solder the contacts yourself or, 3. Get a fully assembled LCD and digitizer that is already soldered together and swap them out. The cheapest would be to just get the digitizer but if you have to factor in the time and headache of soldering those tiny contacts together, I think getting the assembled parts would be my choice. The US T-Mobile model has a small plug-in type connector on it so there is not soldering. I replaced mine and it is quite a chore. You have to be very careful and don't rush it or you will break things. Good luck!

Yeah you've got more than scratches there! You've got a smashed screen
You'll have to replace the glass
the guy above stated pretty much everything you need to know but here's a link to a lcd+digitizer combo that is fairly cheap: http://www.ebay.com/itm/New-LCD-Dis...192999?pt=PDA_Accessories&hash=item45fdf14d27

I know guys, the scratches where just kidding
The complete replacement has been ordered already, will fix it by myself

RollerCoasting said:
Yeah you've got more than scratches there! You've got a smashed screen
You'll have to replace the glass
the guy above stated pretty much everything you need to know but here's a link to a lcd+digitizer combo that is fairly cheap: http://www.ebay.com/itm/New-LCD-Dis...192999?pt=PDA_Accessories&hash=item45fdf14d27
Click to expand...
Click to collapse
He was being sarcastic with the 'scratches' thing :L

MasterMerlin said:
I know guys, the scratches where just kidding
The complete replacement has been ordered already, will fix it by myself
Click to expand...
Click to collapse
That's great. Like I said be very careful in taking it apart. Especially the flex cable that controls the volume rocker. Take your time and you can get it fixed.
Check out this website: http://pocketnow.com/hardware-1/official-htc-hd2-disassembly-assembly-training-videos-leaked
It has some videos on disassembling and assembling the HD2 just so you see what you have to deal with. Also another good investment would be to see if you can get some double sided tape to stick the back of the LCD to main frame if you can't salvage the stuff that's there already. It can't be too thick though because you'll run into problems of getting it put back together. They have that on ebay also.

yes
option one.... change screen..
option 2...change wife.....

hahaha change your wife my friend

htchd2fix said:
yes
option one.... change screen..
option 2...change wife.....
Click to expand...
Click to collapse
haha change screen is cheaper i guess

U11 falen from 50 cm Front Glas cracked :(

Hello,
Yesterday my U11 is falen from 50 cm on the wood flor. Its falen straight on the left top corner and cracked the front glass!
The U 11 was in the standart HTC Cover.
I think the round Display frame is very very very sensible
Havend had tis in 6 years of HTC Phones HTC One, One X, One M7 and One M9.
All the phones are alive today with no big damage!
But U11 breaks new record 8 Days old and Screan cracked!
So be careful with your U111!!!!!

If you got it from HTC, they have the ohh ohh warranty.

borisb said:
If you got it from HTC, they have the ohh ohh warranty.
Click to expand...
Click to collapse
No they don't. Not for the U11.

And this is why I don't like the current trend with the bezel-less and curved screens. Easier to break.

Oeps.... That's sorry to hear...
I think a good case will help.
A customer of mine has a S8. I said be careful with dropping.
He said why careful??.. And dropped his S8 from waist height on the ground. Damn...

pictures or it didnt happen
not that im saying youre not tellin the truth but lets see the damage. on the same subject i havent seen a drop test yet on youtube.

niceguy0815 said:
Hello,
Yesterday my U11 is falen from 50 cm on the wood flor. Its falen straight on the left top corner and cracked the front glass!
The U 11 was in the standart HTC Cover.
I think the round Display frame is very very very sensible
Havend had tis in 6 years of HTC Phones HTC One, One X, One M7 and One M9.
All the phones are alive today with no big damage!
But U11 breaks new record 8 Days old and Screan cracked!
So be careful with your U111!!!!!
Click to expand...
Click to collapse
What case were you using?

Digitalkarma said:
pictures or it didnt happen
not that im saying youre not tellin the truth but lets see the damage. on the same subject i havent seen a drop test yet on youtube.
Click to expand...
Click to collapse
This is the first one I read of:
http://www.xiaomitoday.com/first-htc-u11-flagship-broken-screen-sighted-not-pretty/

Digitalkarma said:
pictures or it didnt happen
not that im saying youre not tellin the truth but lets see the damage. on the same subject i havent seen a drop test yet on youtube.
Click to expand...
Click to collapse
I trust him. The whole phone is glass.
What is so unusual about braking a phone? Its not titanium!

borisb said:
I trust him. The whole phone is glass.
What is so unusual about braking a phone? Its not titanium!
Click to expand...
Click to collapse
nothing unusual. just would like to see how badly damaged it is from 50 cm drop. is the screen compltetly shot? or is it still functional

RE: first-htc-u11-flagship-broken-screen
Electronic Punk said:
This is the first one I read of:
xiaomitoday.com/first-htc-u11-flagship-broken-screen-sighted-not-pretty
Click to expand...
Click to collapse
Hi, I'm this phone owner, finally take back my phone on June 22. My phone repaired along three weeks ago and replacement LCM modules and back cover.

silverlow94 said:
Hi, I'm this phone owner, finally take back my phone on June 22. My phone repaired along three weeks ago and replacement LCM modules and back cover.
Click to expand...
Click to collapse
And how much poorer are you? If i may ask?
And is it still waterproof guaranteed?

silverlow94 said:
Hi, I'm this phone owner, finally take back my phone on June 22. My phone repaired along three weeks ago and replacement LCM modules and back cover.
Click to expand...
Click to collapse
Glad you got it sorted, hope the repairs were like new!

*justintime* said:
And how much poorer are you? If i may ask?
And is it still waterproof guaranteed?
Click to expand...
Click to collapse
Repair cost around NTD6XXX, the phone will tested waterproof on before the end of repaired.

silverlow94 said:
Repair cost around NTD6XXX, the phone will tested waterproof on before the end of repaired.
Click to expand...
Click to collapse
Ouch! I guess that's kinda the standard price since it's repaired by the manufacturer itself.
Btw, what cause your phone to crack near the earpiece anyway?

Nothing surprise. My friend cracked his Huawei p9 screen dropping from toilet height, with a slim silicon case attached. Smart phones are very fragile especially when the shell is all glasses.

This is why I don't use any new phone as a daily runner, until I get a thick protection case, and a thick screen protector.

Digitalkarma said:
pictures or it didnt happen
not that im saying youre not tellin the truth but lets see the damage. on the same subject i havent seen a drop test yet on youtube.
Click to expand...
Click to collapse
Have atatched some pics...
aknotts415 said:
What case were you using?
Click to expand...
Click to collapse
It drops in the HTC hard plastik case.
My Silikon case is arrived today

niceguy0815 said:
Have atatched some pics...
It drops in the HTC hard plastik case.
My Silikon case is arrived today
Click to expand...
Click to collapse
ouch man that sucks when u get it fixed get a good thick case like the incipio dual pro and a glass screen protector. I always roll like that.

Hit the corner, every curved glass would die. Sorry for you though.
It is not a tank like the 10, but we shouldnt drop our phones.
Gesendet von meinem HTC U11 mit Tapatalk