Missing Profiles & Family Library missing from settings 7th gen 10" - Fire HD 8 and HD 10 Q&A, Help & Troubleshooting

As the title states I'm missing the Profiles and Family Library options from my settings menu. I'm not sure if it was there before I rooted or not but it is definitely no longer there.
I'm thinking I may need to do a factory reset.
Update: after a factory reset, the profiles and family library shows up but as soon as I put in my amazon account information it disappears again.
Anyone know how/why this could occur? How I can get it back?
Device: Fire HD 10 (7th Gen)
OS 5.6.0.1

Change your Amazon account to USA unregistered your account on the device and register again. You will see that option.
WWW howtogeek com/328197/how-to-change-your-country-on-your-amazon-so-you-can-buy-different-kindle-books/

Related

something interesting

before resetting my fire. it show up
Alan's Kindle 11/16/2011
on my amazon account
after resetting my fire. it show up
Amazon Kindle Fire 11/20/2011
on my amazon account.
how can it be ?
Deactivate the kindle account linked and relink it. Look at your settings and see if the time is set right. Also in the amazon.com website you can change that text to whatever you want. Device settings for kindle on amazon.com
Anyone else have their kindle pre-activated? When I took mine out of the box, it already said my name on it. and had a kindle email address already. I did buy this with my amazon account and I had installed kindle software before, but never really used it. I just thought it was a little strange.
All Fires purchased through Amazon accounts were pre-registered to those accounts
Also to note your kindle will be registered to your amazon account's email address however an @kindle email address is also created to sync documents to your device. Have not tried this yet, but supposedly you can email a file to that @kindle address and it will sync to your device.

Google Mail app crashes all the time since latest update

Hello,
on my Fire HD8 2016, my Google Mail app keeps crashing all the time, does anybody know if this is related to the latest Fire OS or Gmail update? Any way to fix it?
Jackie78 said:
Hello,
on my Fire HD8 2016, my Google Mail app keeps crashing all the time, does anybody know if this is related to the latest Fire OS or Gmail update? Any way to fix it?
Click to expand...
Click to collapse
The new Fire HD8 (2017) are also having this problem. I just noticed that Gmail on my 2016 Fire 7 has very recently stopped working too. Ggggrrrr.... It was working fine before.
(There is another thread about the 2017 Fire 8s that you might want to follow... No one has found a fix yet.)
Do you have a link to the other thread? I am very unhappy that I cannot root the Fire HD8 2016, because the device is getting slower and slower with every update, it is nearly unusable now
Jackie78 said:
Do you have a link to the other thread? I am very unhappy that I cannot root the Fire HD8 2016, because the device is getting slower and slower with every update, it is nearly unusable now
Click to expand...
Click to collapse
Just did a search for it and saw several brief mentions of the gmail Fire 8 7th generation problem mentioned, but no specific fix for it. (Sorry, I couldn't find the original mention) For what it's worth, gmail finally started working again on my Fire 8 (2017) but not yet on Fire 7 (2016) , Hoping that perhaps the gremlins are working on a fix in the background?
I have the same problem with my Kindle 8 HD (7th generation). The app is crashing as soon as it's accessing a folder or email containing a "+" sign in address.
Tried Google Inbox instead - works fine as long as not opening a mail sent to such an address (i.e. [email protected]). Opening such mail results in crashing instantly. All other mails can be opened without problems.
Because the originally installed email client always works, I'm not sure if it's a problem of Gmail or Fire OS or combination of both.
Post Preview:
I see the gmail crash issue on my 2016 HD8 6th gen when I look at a message with an attached file or embedded photo. Plain vanilla email (text) seems to work. If the suspect message is at the top of my inbox so that it opens automatically, then gmail crashes when I start it. I managed to delete the offending email in the split second before it crashed, then it stayed running until I stumbled into another "bad" message. My OS was just updated to 5.4.0.0 last week, it might be related to that update but I don't use it every day to be sure. Google inbox seems to have similar crashing issues for me.
Funnily mine crashes as soon as I open the app, so no possibility for me to even check mails at all.
I just got the Fire HD 8 (7th gen, 2017) and ran into this issue too. A logcat when launching Gmail (7.6.18.160170480) shows:
Code:
E/AndroidRuntime(24694): FATAL EXCEPTION: Background tasks
E/AndroidRuntime(24694): Process: com.google.android.gm, PID: 24694
E/AndroidRuntime(24694): java.lang.SecurityException: Permission Denial: reading com.android.providers.downloads.DownloadProvider uri content://downloads/all_downloads/179 from pid=24694, uid=10022 requires android.permission.ACCESS_ALL_DOWNLOADS, or grantUriPermission()
E/AndroidRuntime(24694): at android.os.Parcel.readException(Parcel.java:1566)
E/AndroidRuntime(24694): at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:185)
E/AndroidRuntime(24694): at android.database.DatabaseUtils.readExceptionWithFileNotFoundExceptionFromParcel(DatabaseUtils.java:148)
E/AndroidRuntime(24694): at android.content.ContentProviderProxy.openTypedAssetFile(ContentProviderNative.java:691)
E/AndroidRuntime(24694): at android.content.ContentResolver.openTypedAssetFileDescriptor(ContentResolver.java:1080)
E/AndroidRuntime(24694): at android.content.ContentResolver.openAssetFileDescriptor(ContentResolver.java:921)
E/AndroidRuntime(24694): at android.content.ContentResolver.openFileDescriptor(ContentResolver.java:778)
E/AndroidRuntime(24694): at android.content.ContentResolver.openFileDescriptor(ContentResolver.java:733)
E/AndroidRuntime(24694): at android.app.DownloadManager.openDownloadedFile(DownloadManager.java:1040)
E/AndroidRuntime(24694): at eoj.a(SourceFile:636)
E/AndroidRuntime(24694): at eoj.a(SourceFile:439)
E/AndroidRuntime(24694): at com.google.android.gm.job.DownloadCompleteJob.a(SourceFile:36)
E/AndroidRuntime(24694): at elw.run(Unknown Source)
E/AndroidRuntime(24694): at android.os.Handler.handleCallback(Handler.java:739)
E/AndroidRuntime(24694): at android.os.Handler.dispatchMessage(Handler.java:95)
E/AndroidRuntime(24694): at android.os.Looper.loop(Looper.java:135)
E/AndroidRuntime(24694): at android.os.HandlerThread.run(HandlerThread.java:61)
To my understanding the ACCESS_ALL_DOWNLOADS permission can only be granted to apps with the same signature as DownloadProvider. I don't know if this has anything to do with Amazon's customization of Android 5.1.1, but I wouldn't be surprised. I welcome someone more familiar with Android permissions to evaluate the log.
trovatrice said:
The new Fire HD8 (2017) are also having this problem. I just noticed that Gmail on my 2016 Fire 7 has very recently stopped working too. Ggggrrrr.... It was working fine before.
(There is another thread about the 2017 Fire 8s that you might want to follow... No one has found a fix yet.)
Click to expand...
Click to collapse
Thanks trovatrice,
I was going to say the same about the Fire HD 8 (7th generation - 2017) on Fire OS 5.3.3.0.
Happy to follow your link.
cheers
This problem is happening because Gmail tries to automatically download the attachments and the permissions in fireos prevent it. A workaround is to disconnect the WiFi, open Gmail (shouldn't crash without internet) and disable the automatic download of attachments in its settings. After this you should be able to use the app without crashes, if you need attachments just save them to Google Drive without downloading them directly.
@Segfaultd - Thanks for the tip. I think you're on to something. Disabling the internet connection does allow Gmail to run without crashing, and I can go into Settings and deselect the option to automatically download attachments. Unfortunately, once I re-enable the internet, Gmail goes back to crashing.
Any other ideas? This is really frustrating!
This happened to me. I fixed it on my Fire HD8 2017 simply by clearing the app from the recent apps menu (square in the bottom right) and then reloading it.
HEJohnsonJr said:
@Segfaultd - Thanks for the tip. I think you're on to something. Disabling the internet connection does allow Gmail to run without crashing, and I can go into Settings and deselect the option to automatically download attachments. Unfortunately, once I re-enable the internet, Gmail goes back to crashing.
Any other ideas? This is really frustrating!
Click to expand...
Click to collapse
Same here, in Airplane Mode I can run Gmail, can disable automatic attachment download, also set Images to "Ask before showing". But once internet is re-enabled, also crash is back. An update seems at least to work, i.e., those emails which I deleted while no internet connection, are really deleted from the inbox.
Any solution would be very, very welcome. Otherwise loving my new Fire HD 8.
segfaultd said:
This problem is happening because Gmail tries to automatically download the attachments and the permissions in fireos prevent it. A workaround is to disconnect the WiFi, open Gmail (shouldn't crash without internet) and disable the automatic download of attachments in its settings. After this you should be able to use the app without crashes, if you need attachments just save them to Google Drive without downloading them directly.
Click to expand...
Click to collapse
Thanks, unfortunately this didn't fix it for me, disabled automatic download of attachments, but as soon as I sync Gmail again, the app still closes. Any other settings that need to be altered?
Solved- Gmail disappears on Fire tablet
I just got my first Fire Tablet (HD8 Gen 7) from Amamzon Prime day and am new to Fire as well as Android. I've had iPhone and Windows PCs for years. I am an IT Tech as well. But I had the same problem with the Gmail app disappearing. After searching many posts with nothing fixing the problem, I decided to think out side the box a little. I had found posts about a similar problem, "Play store apps stop working after Alexa update". I figured my new HD8 was essentially in the same situation since it came with Alexa and I had installed the 4 recommeded apk files needed to hack it so I could access the Google Play Store.
So, I decided to try the (after Alexa update) fix which has you install 2 updates.
(Darn... Since I'm a new user here, it says I can't post a link. So search google for "how-to-fix-google-play-on-fire-tablets-after-update". Go to the first result and use the 2 links at bottom of the page.)
Install Google Account Manager 5.1-1743759.
Install Google Services Framework 5.1-1743759.
Restart tablet.
That's what I did. But the problem still existed. So I uninstalled the Gmail app and went back to Google Play Store and reinstalled the same Gmail app. And now it's working. Let me know if this works for you as well.
JTurnerPCC said:
I just got my first Fire Tablet (HD8 Gen 7) from Amamzon Prime day and am new to Fire as well as Android. I've had iPhone and Windows PCs for years. I am an IT Tech as well. But I had the same problem with the Gmail app disappearing. After searching many posts with nothing fixing the problem, I decided to think out side the box a little. I had found posts about a similar problem, "Play store apps stop working after Alexa update". I figured my new HD8 was essentially in the same situation since it came with Alexa and I had installed the 4 recommeded apk files needed to hack it so I could access the Google Play Store.
So, I decided to try the (after Alexa update) fix which has you install 2 updates.
(Darn... Since I'm a new user here, it says I can't post a link. So search google for "how-to-fix-google-play-on-fire-tablets-after-update". Go to the first result and use the 2 links at bottom of the page.)
Install Google Account Manager 5.1-1743759.
Install Google Services Framework 5.1-1743759.
Restart tablet.
That's what I did. But the problem still existed. So I uninstalled the Gmail app and went back to Google Play Store and reinstalled the same Gmail app. And now it's working. Let me know if this works for you as well.
Click to expand...
Click to collapse
Thank you. That did help. Gmail now stays lit, and seems to be syncing new messages, but it's still not quite right. When I tried to send myself a test message, it crashed again (even after a reboot).
For me, disabling Sync under the Gmail account settings and automatic attachment downloads seems to have worked. I can send email and open emails with attachments. Be sure to restart the app too after making the change.
Only downside is they don't automatically download, but at least it doesn't crash for me.
Zeranoe said:
For me, disabling Sync under the Gmail account settings and automatic attachment downloads seems to have worked. I can send email and open emails with attachments. Be sure to restart the app too after making the change.
Only downside is they don't automatically download, but at least it doesn't crash for me.
Click to expand...
Click to collapse
It really is frustrating! and way too quirky to figure out how to fetch new messages, and then how to send a reply... Gggrrrr.
trovatrice said:
It really is frustrating! and way too quirky to figure out how to fetch new messages, and then how to send a reply... Gggrrrr.
Click to expand...
Click to collapse
Somewhat to be expected when the Fire tablets don't officially support GAPPS.
same issue here with a 8 HD and 5.4 ; turning off sync attachments and removing/reinstalling hasn't fixed it.

Add Google Contacts & Contacts Sync; Get a neat surprise

***UPDATE SEPTEMBER 22, 2017***
Please note: This little trick still works, however if your tablet runs FireOS 5.4.0.1 or greater, you will NOT be able to uninstall Amazon's contact app.
-------------------------------------------------------------------
Not sure if this applies to the Fire 7, but I wanted to post here because this is a really neat little surprise (I held back posting as long as I could lol). We spend so much time trying to disable Amazon's functions and apps, we forget that not everything about FireOS is bad.
This little trick actually utilizes some of FireOS and Amazon's customizations. Check out this thread and see if this might work for you: Add Google Contacts & Contacts Sync; Get a neat surprise.
it works (contact and sync apks), now personalized labels are not overwritten by amazon apps
Google has released their contacts app to be compatible with all Android devices running 5.X and above. You can go to the Play Store and update the app here. You MUST KEEP contact the sync app if you already have it. The little bit of customization as a result of adding contacts, remains the same I believe. Just tap 3 bars at top left > settings > tap your name > set yourself up. I just flashed Fire Nexus to my Fire 7 and the process was still applied. I am not sure why it just doesn't add your picture already associated with your Google Account (if you already have one selected).
If most of your contacts have been duplicated after updating contacts app, go to your google Contacts page on the web and look at the menu on the left. If there isn't one, tap the 3 bars at top left and select duplicates. That will bring up all your duplicate contact names. Then select 'merge all' which will merge them together including the info.

Can't manage profile on Amazon Fire HD10

Hi folks,
First post here, so hello all.
I'm having a bit of bother with my Amazon Fire HD 10. I can't do anything when it comes to managing my profile.
I go to Settings/Profiles and Family Library/ and when I see my account, (it's the only account I intend to have on the device), it just has my name and a blank profile picture. There's no option to change anything.
Other devices I have owned have a "manage your profile" option under my name, but this device has no such option. Any ideas?
Thank you in advance. :good:

Google Play Store With Child Account - Checking for Updates - Something went wrong!

Hi Guys
I got a Fire HD 10 (9th Gen) running the latest Fire OS 7.3.x Tablet for my daughter homeschooling and I would like to control the access to apps and activity via Google account instead of Amazon's.
I am able to install Google Account Manager, Google Framework Services, Google Play Service and Google Play Store. Now when I launch Google Play Store it asks me to log in, I used my daughter's account and it moves forward to ask for Parent to help set up the device, I then used my login as a parent and at this stage, Google Account ask for some activity monitoring etc and then get busy checking for updates. Within a minute it fails to state 'Something went wrong and I have to restart the whole process again.
Edit: If I just use my (adult) account to log in, everything works fine and I am able to setup the tablet. The problem is I do not want to login with mine but my daughter's.
Is there any fix for this?
exact same problem, a few days ago. With a Fire HD 8. I also need to set it up for a child!
Hey, did either of you by chance find a solution? I just ran into this same problem. Google Play Store lets me sign in with my account, but I'm trying to setup my kid's account on this Fire Tablet. Any advice? Thanks!!
Same. My daughter's Fire 10 HD (Fire OS 7.3.2.2) throws the ever-so-informative "Something went wrong" with her account.
I had this same issue. Once I switched it to signing in with my own Google account, it worked fine. Must be an issue with child Google accounts.
Hello, has anyone found the solution. I don't understand why it hangs. Is there a file to delete, permission to check? Thank you for your answers.

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