Persistent rebooting issues - OnePlus 5 Questions & Answers

Hi
Firstly, thanks for taking the time to read this
I am stock ROM and RECOVERY.
Problem
For the past few weeks my phone has been freezing and rebooting (or sometimes after a minute I'm forced to restart manually)
This happens at different times, different battery percentages, apps, and even just locked in my pocket. With lots of app and even minimal apps installed.
I have reinstalled rom and rec twice now - all official. And wiped all options at least twice.
I really am at my wit's end now (https://dictionary.cambridge.org/dictionary/english/at-your-wits-end)
Again, thanks for reading.
Any advice would be great, I'm confident doing any software changes necessary.
Regards,
Josh

Vitamin--X said:
Hi
Firstly, thanks for taking the time to read this
I am stock ROM and RECOVERY.
Problem
For the past few weeks my phone has been freezing and rebooting (or sometimes after a minute I'm forced to restart manually)
This happens at different times, different battery percentages, apps, and even just locked in my pocket. With lots of app and even minimal apps installed.
I have reinstalled rom and rec twice now - all official. And wiped all options at least twice.
I really am at my wit's end now (https://dictionary.cambridge.org/dictionary/english/at-your-wits-end)
Again, thanks for reading.
Any advice would be great, I'm confident doing any software changes necessary.
Regards,
Josh
Click to expand...
Click to collapse
Do you have root to pull out these files from within that directory sys/fs/pstore
They'll might help to identify the random reboot issue. Pull them out after the random reboot happens. It's a log of what forced the reboot.

cutomer bringed few weeks ago op5 with same issue. had to fully reflash with ufs repartition, restored imei by box (was wiped out by repartition, twrp backup didn't worked). pretty common issue after 8.0 update.

strongst said:
Do you have root to pull out these files from within that directory sys/fs/pstore
They'll might help to identify the random reboot issue. Pull them out after the random reboot happens. It's a log of what forced the reboot.
Click to expand...
Click to collapse
No root, unfortunately . What about OEM logs or bug capturing

Related

[Q] Help! 2.2 Problems and 2.1 Revert!

Hi There thismorning I flashed my i5800 that I purchased from Carphone Warehouse with the I5800XWJPF 2.2 firmware from http://forum.xda-developers.com/showthread.php?t=1063940 using ODIN.
The first time I tried it all seemed to be successful, and I then proceeded to root it with SuperOneClick and began restoring my phone using titanium. Then halfway through it crashed, and with no input from me my phone rebooted. It then got stuck on the I5800 boot screen. I finally managed to get it to work be re-flashing the JPF firmware. I Then factory reset the phone (forgot to last time). Now I have finally managed to restore to my phone to how it was.. ish.
When I reboot the phone it take forever to run the Media Scanner and no widgets other that the Google search load up. Also icons are missing. Aswell as thos issues the phone runs slower than it did, and crashes often. I have fired up angry birds and it was just a juttering mess. Based on all this I decided to revert back to 2.1.. and oh oh.. can't find my firmware.
My initial firmwares were:
PDA: I5800XXJG7
Phone: I5800XXJG3
CSC:I5800XXJG5
It was rooted using z4 root and had live wallpapers enabled.
Help!
What can i do to fix this?
morgan314 said:
Hi There thismorning I flashed my i5800 that I purchased from Carphone Warehouse with the I5800XWJPF 2.2 firmware from http://forum.xda-developers.com/showthread.php?t=1063940 using ODIN.
The first time I tried it all seemed to be successful, and I then proceeded to root it with SuperOneClick and began restoring my phone using titanium. Then halfway through it crashed, and with no input from me my phone rebooted. It then got stuck on the I5800 boot screen. I finally managed to get it to work be re-flashing the JPF firmware. I Then factory reset the phone (forgot to last time). Now I have finally managed to restore to my phone to how it was.. ish.
When I reboot the phone it take forever to run the Media Scanner and no widgets other that the Google search load up. Also icons are missing. Aswell as thos issues the phone runs slower than it did, and crashes often. I have fired up angry birds and it was just a juttering mess. Based on all this I decided to revert back to 2.1.. and oh oh.. can't find my firmware.
My initial firmwares were:
PDA: I5800XXJG7
Phone: I5800XXJG3
CSC:I5800XXJG5
It was rooted using z4 root and had live wallpapers enabled.
Help!
What can i do to fix this?
Click to expand...
Click to collapse
Why don t you flash XXJPM, its stable and good. If you want then see here.
Missing Icons
dhirend_6d said:
Why don t you flash XXJPM, its stable and good. If you want then see here.
Click to expand...
Click to collapse
Okay, it seems to have now settled down after several reboots, but it seems to loose around 30% of the home screen icons upon reboot. Is this normal? And does it happen on the JPM firmware that was suggested above?
morgan314 said:
Okay, it seems to have now settled down after several reboots, but it seems to loose around 30% of the home screen icons upon reboot. Is this normal? And does it happen on the JPM firmware that was suggested above?
Click to expand...
Click to collapse
No it is not normal. Do a factory reset, flash any 2.1 rom from www.samfirmware.com and then JPM.
Peace...
Sent from my lestatious 2.0 nokia 3210
I've got XWJPF and no problems. It runs very smooth. Something else is wrong.
Try flashing it to the earliest stock version of 2.1 that works, do a factory reset, then using Samsung kies, update it to the latest version available on there. Then try and reflash your choice of 2.2 rom. I had similar trouble with mine when I first started. I would recommend flashing CWM recovery as well, the samsung recovery is crap. XXJPQ seems to be available now and is getting some good reviews, fast and stable like JPF, but more up to date. Also try using SuperOneClick to root, has the best results to my knowledge. Some roms take a while to load all the app icons on boot, depending on the amount of apps you have it can sometimes take a little bit. I've found letting the phone go idle for a minute can get rid of the loadup lag. The ram gets topped out easily on the G3 if you have lots of apps that load at startup, which will severely slow the phone down.
Hope this helps!
More Problems
Okay, Now after a few restarts and crossing my fingers the icon thing has started to work, aswell as everything else clearing up. But now the app sizes are very small according to application manager, (angry birds - 2.2mb) and many third party apps reading 0bytes. Another thing is that Bluetooth refuses to work. It vibrates once when enabled, then another 3 times in quick succession and then the force close dialog appears. After clicking force close the box disappears and the phone responds again. I then manage to pai with a device but when I went to send a file, the dialog box and the vibrates appeared again and it refused to send. Any ways to fix?
morgan314 said:
Okay, Now after a few restarts and crossing my fingers the icon thing has started to work, aswell as everything else clearing up. But now the app sizes are very small according to application manager, (angry birds - 2.2mb) and many third party apps reading 0bytes. Another thing is that Bluetooth refuses to work. It vibrates once when enabled, then another 3 times in quick succession and then the force close dialog appears. After clicking force close the box disappears and the phone responds again. I then manage to pai with a device but when I went to send a file, the dialog box and the vibrates appeared again and it refused to send. Any ways to fix?
Click to expand...
Click to collapse
Factory reset->reflash->factory reset.
Keep back ups!
All that you say is abnormal.
About your disappearing icons:
Are you using the (stock) TouchWiz launcher? If so, that has a (known) bug on 2.2 that all links to apps which were moved to sd card disappear if you unmount the card (which includes reboot). Are the apps that disappear on the sd card?
Reflash
Okay, to start with I will try the factory reset, flash, factory reset that was suggested. And by the way the disappearing apps were not on the sd card... Strange.. If this failds i will do as suggested by flashing to the earliest version, the update via Kies. I was trying to avoid this because of internet allowance..
Thanks for all the replies by the way
...
Took 3 attempts to factory reset without crashing .. going ahead with reflash now..
morgan314 said:
Took 3 attempts to factory reset without crashing .. going ahead with reflash now..
Click to expand...
Click to collapse
Flash successful.. factory resetting again.. (my germans going to be amazing by the end of this.. I can navigate to the Keyboard menu! :O)
morgan314 said:
Flash successful.. factory resetting again.. (my germans going to be amazing by the end of this.. I can navigate to the Keyboard menu! :O)
Click to expand...
Click to collapse
Rooting and restoring.. will post results in a few minutes time!
I'm halfway through restoring my settings via Titanium, and I keep getting the single vibrate, roughly 10 second delay, than a very fast triple vibrate, exactly the same as it did just before bluetooth crashed... Is something else wrong?
Okay, I've restored rooted and reflashed it and... ... still the same..
Titanium
Is it possible that this is caused by me restoring my phone settings from 2.1 to 2.2 through titanium?
If you need the original firmware to return it to stock pm me and ill upload it somewhere for you
I have just sent a bluetooth file! After another flash and wipe.. but havent restored or rooted. Don't think I will bother really. I now have a working phone! Thank you!
You must restore only apps. Restoring system configurations and apps data will cause problems. If I'm wrong correct me.
LarryMetal said:
You must restore only apps. Restoring system configurations and apps data will cause problems. If I'm wrong correct me.
Click to expand...
Click to collapse
That'll be what I was doing wrong with the Bluetooth thing

Random reboots with ZUK Z1 - neverending story

Hi,
I am reading from time to time here at xda about random reboots issue with ZUK Z1, so here is my short story.
I am the user of ZUK Z1 since last year at the time there was only COS12.1 and CM12.1 available. The phone was working great for the first few months, no single random reboot, even with heavy usage and tons of root tools like xposed framework, greenify (with exp. mode), amplify and other experimental tools etc. Rock solid stability, CM12.1, ZUI, COS12.1, no matter which one.
Some day, somewhere beetween feb/march this year I started to see occasional random reboots, sometimes once a week and sometimes three times a day. After the last one of this random reboots, the phone refused to boot. No recovery mode, no charging screen, no fastboot, even no access to qualcom recovery port for use with QPST and QFIL tools.
Tried to drain the battery and charge again with no success, tried to soft-restart by power button - no success. The thing that helped after phone sitting on desk for next three months, was to dissassembly the phone and reconnect battery. After this, the phone boots up again, bot the random reboot issue is back, no matter CM12.1, CM13 or COS12.1
And now the questions time:
The question is, is this a software issue after some of the updates or hardware issue?
Are there users with the random reboots problem with the newest firmware?
How to debug and catch this random reboot on the logs without ADB connected to see what is going on?
What have i done to fix the issue:
- reflash phone many times with different versions of COS12.1 and CM13
- flash fresh .zip from recovery
- flash directly from fastboot with official COS images the support page
- fsck, partirion check for errors, etc.
- formated phone by QFIL tools
- tried to track the problem from logs, but so far no value information are stored after reboot
What i am going to do:
- install ZUI 1.6 to verify that the issue comes back
- as much as i can, use the device with ADB logcat connected by cable, to catch the occasional reboot
- recompile kernel with enabled options to store crash reason after reboot ( kernel pstore feature or last_kmsg )
I am in the same situation as you, investigating....
Please update your results, very interested to find if software or hardware problems....
Thank you.
Carlos
Are you restoring apps after you flash your phone? If so, try not to. Just install basic apps you need and see if problem persists, since Google restores app with it's data.
Phone rebooted in recovery, so I think it's a hardware problem.
Phone is traveling to China again.
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Fenomen007 said:
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Click to expand...
Click to collapse
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
errecez1 said:
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
Click to expand...
Click to collapse
I love everything in that zuk so hope it won't brick. When it happen i will just chargeback money from gearbest
Hello,
I'm in the same situation !
My phone randomly reboots and also freeze (have to do an hard reset).
Have you find any solution ?
I am also having this issue... I will probably send it for the warranty. I have tried a few different roms, even restored back to CyanogenOS and the reboots continued...
I got mine since October, haven't had any reboots so far.
I'm running the latest update from cos without root or custom rom.
Seems like a hardware issue to me, I have tried everything software side.
same issue
I'm also having the same issue,any fixes??
Random reboots just stopped happening on my device a week ago. Before that I was trying different ROMs and flashed different versions of TWRP but the reboots were still happening. Then the reboots just stopped from happening and now everything is working perfect. I think it is a hardware fault. Probably some electronics (cables or what not) on my device are now having contact but were not having it before, I don't know. But if you are experiencing rebooting issues, just send your phone to the repair.
Any fix to this?
Whenever I do dirty flash, my zuk z1 random reboot twice a week. It is highly recommended to do a clean flash if you want to avoid random reboot.
Clean flash = No random reboots. @sebeqone

Freezing and rebooting

Classic "my phone keeps freezing and rebooting". I am quite in the know about flashing roms and such.
It started on the stock firmware 6.1.1 (i think it was). I dd factory resets, cache wipes the lot. It would still randomly reboot.
So i flashed Telstra version of 7.0. Still froze every now and then. Did the same things as above.
Flashed TWRP and wiped everything, flashed Renovate Rom and the bootloader for it, Still did it. Numerus factory resets and wipes of everything. It would freeze at any point from startup, to having setup the phone and making phone calls or on facebook or whatever. It would even freeze in twrp, or loading twrp.
I found that the data partition was corrupt so i re partitioned to ext4. Still nothing. I reformatted every partition so the phone was a complete brick with nothing on it and after flashing clean again it would still do it.
Whats the issue that I'm missing, or is there a way to log so i can find where it keeps getting stuck? It gets hot and blue light flashes and i have to hard reset it or sometimes i have to let the battery drain so i can turn it back on again.
pls help?
Hmm i will give you an advice so you dont have to wait for your battery to drain...just press volume down and power button for like 5 secs and phone will force boot. Anyway back to your problem...did you tried flashing latest stock samsung firmware?
raz_il_dio said:
Hmm i will give you an advice so you dont have to wait for your battery to drain...just press volume down and power button for like 5 secs and phone will force boot. Anyway back to your problem...did you tried flashing latest stock samsung firmware?
Click to expand...
Click to collapse
This advice doesn't work with my phone even with holding the buttons for 30 secs and more. For rebooting I can only wait until the battery is completely drained. With little hope for another way shortening time to the next reboot any help is appreciated.
Same here...experiencing the same prob...
Same problem.
Sent from my Redmi Note 4 using Tapatalk
smallcapsicum said:
Classic "my phone keeps freezing and rebooting". I am quite in the know about flashing roms and such.
It started on the stock firmware 6.1.1 (i think it was). I dd factory resets, cache wipes the lot. It would still randomly reboot.
So i flashed Telstra version of 7.0. Still froze every now and then. Did the same things as above.
Flashed TWRP and wiped everything, flashed Renovate Rom and the bootloader for it, Still did it. Numerus factory resets and wipes of everything. It would freeze at any point from startup, to having setup the phone and making phone calls or on facebook or whatever. It would even freeze in twrp, or loading twrp.
I found that the data partition was corrupt so i re partitioned to ext4. Still nothing. I reformatted every partition so the phone was a complete brick with nothing on it and after flashing clean again it would still do it.
Whats the issue that I'm missing, or is there a way to log so i can find where it keeps getting stuck? It gets hot and blue light flashes and i have to hard reset it or sometimes i have to let the battery drain so i can turn it back on again.
pls help?
Click to expand...
Click to collapse
Sounds like you need your motherboard replaced i had the same issues on marshmallow thought the nougat update would fix it but realized it was a hardware fault not software..left it in store to get fixed and on repair sheet it said faulty motherboard..
Sent from my SM-G935F using XDA-Developers Legacy app
As i know some S7 have motherboard hardware problem, mine has too, what help? warranty and they replaced motherboard. But if you root, you can say good bye to warranty, they look at knox first with this problem.

[A2017G] LineageOS 14.1 - Can not access TWRP anymore, can't get through setup either

Hey folks,
I did not find anything on this issue, seems to be rather unique. Let me describe the problem.
This is my father's Axon 7 and he wanted me to get him a different ROM on there, which I did, and it worked smoothly until today. It kept crashing, freezing and was literally unusable for unknown reasons.
So since he was going to be gone for the next few days, I had no choice but to remove the ROM and data and reflash it. HOWEVER I did not delete the internal storage since I did not think it would be necessary. Sitting in the setup, I had issues getting through it, it will not pop up the keyboard to let me type the wifi password neither does it let me pass through if I wanted to use mobile data. It simply gets stuck. Sometimes random android processes tend to crash and put me at the start of the setup and I can't get to the settings which does prevent me from enabling USB-debugging or OEM unlock.
If I try to get into the recovery (which is still on there) it will simply get stuck on the screen that says ZTE, did not work through fastboot either, same issue.
(I do personally think that some app data is corrupted and causes the issue, since I wiped everything except internal storage and I still have major issues)
So here am I, stuck. I hope someone can enlighten me, or tell me how stupid I am and point me at something completely obvious. Thanks
OmegaFighter said:
Hey folks,
I did not find anything on this issue, seems to be rather unique. Let me describe the problem.
This is my father's Axon 7 and he wanted me to get him a different ROM on there, which I did, and it worked smoothly until today. It kept crashing, freezing and was literally unusable for unknown reasons.
So since he was going to be gone for the next few days, I had no choice but to remove the ROM and data and reflash it. HOWEVER I did not delete the internal storage since I did not think it would be necessary. Sitting in the setup, I had issues getting through it, it will not pop up the keyboard to let me type the wifi password neither does it let me pass through if I wanted to use mobile data. It simply gets stuck. Sometimes random android processes tend to crash and put me at the start of the setup and I can't get to the settings which does prevent me from enabling USB-debugging or OEM unlock.
If I try to get into the recovery (which is still on there) it will simply get stuck on the screen that says ZTE, did not work through fastboot either, same issue.
(I do personally think that some app data is corrupted and causes the issue, since I wiped everything except internal storage and I still have major issues)
So here am I, stuck. I hope someone can enlighten me, or tell me how stupid I am and point me at something completely obvious. Thanks
Click to expand...
Click to collapse
well, you can use EDL maybe?
The fastest way out is downloading the A2017G_FULL_EDL file from our Russian friends and use MiFlash while in EDL mode to flash the cluster**ck of a phone that you have.
The closest thing I've seen was a friend's Galaxy Grand 2 (like 5 years old) that maybe had a part of the system corrupted or a slightly dead eMMC. a bunch of stuff just crashed for no apparent reason. I reflashed the system and it got fixed for some time, then it started doing some weird sh!t again (after booting, you have an 80% chance that it will just freeze forever, hard reboot needed). But let's hope for the best and see if you can recover it by reflashing stock totally. If it still doesn't work you might be able to relock the BL and claim the warranty
Choose an username... said:
well, you can use EDL maybe?
The fastest way out is downloading the A2017G_FULL_EDL file from our Russian friends and use MiFlash while in EDL mode to flash the cluster**ck of a phone that you have.
The closest thing I've seen was a friend's Galaxy Grand 2 (like 5 years old) that maybe had a part of the system corrupted or a slightly dead eMMC. a bunch of stuff just crashed for no apparent reason. I reflashed the system and it got fixed for some time, then it started doing some weird sh!t again (after booting, you have an 80% chance that it will just freeze forever, hard reboot needed). But let's hope for the best and see if you can recover it by reflashing stock totally. If it still doesn't work you might be able to relock the BL and claim the warranty
Click to expand...
Click to collapse
Hey,
After a long day I managed to fix it, I was able to use the adb in fastboot and could reinstall the recovery and managed to run it, deleted internal storage and reinstalled everything. Seems to have done the trick. I hope it will keep working now.
OmegaFighter said:
Hey,
After a long day I managed to fix it, I was able to use the adb in fastboot and could reinstall the recovery and managed to run it, deleted internal storage and reinstalled everything. Seems to have done the trick. I hope it will keep working now.
Click to expand...
Click to collapse
good

random soft reboots

Hello everyone,
I have random soft reboots on my LG G6 Europe variant.
Bootloader is unlocked and custom Rom Fulmics Rom 4.2 is installed.
Does anybody experiencing the same problem?
The reboots happens after some days randomly....
Thx and regards
it is necessary to speak about it in the dedicated subject, more chances to cross someone in the same situation or who can help you
aking007 said:
Hello everyone,
I have random soft reboots on my LG G6 Europe variant.
Bootloader is unlocked and custom Rom Fulmics Rom 4.2 is installed.
Does anybody experiencing the same problem?
The reboots happens after some days randomly....
Thx and regards
Click to expand...
Click to collapse
Had the same problem on stock ROM, but the last update with january security patch fixed it.
Maybe a factory reset fixes the issue?
Krysdyan said:
Had the same problem on stock ROM, but the last update with january security patch fixed it.
Maybe a factory reset fixes the issue?
Click to expand...
Click to collapse
I did make a clean install through TRWP. WIPED cache and dalvik cache. deleted internal data and system data.
I had random soft reboots before I was on fulmics Rom as well. so I think it's not specific to this Rom....
how many times did your device rebooted?
aking007 said:
I did make a clean install through TRWP. WIPED cache and dalvik cache. deleted internal data and system data.
I had random soft reboots before I was on fulmics Rom as well. so I think it's not specific to this Rom....
how many times did your device rebooted?
Click to expand...
Click to collapse
On which base is Fulmics yet?
The reboots happened once a week, or sometimes even twice a day.
I had this happen on stock. After much reading of logcat output I was able to determine some kind of system table was getting exhausted. Proceeding on the theory that some app must be misbehaving to cause this, I disabled or uninstalled as many apps as I reasonably could, concentrating on what I could remember having installed or updated recently, and the reboots went away (I am paying close attention as I gradually re-enable or re-install stuff but haven't found a definitive culprit yet).
jdock said:
I had this happen on stock. After much reading of logcat output I was able to determine some kind of system table was getting exhausted. Proceeding on the theory that some app must be misbehaving to cause this, I disabled or uninstalled as many apps as I reasonably could, concentrating on what I could remember having installed or updated recently, and the reboots went away (I am paying close attention as I gradually re-enable or re-install stuff but haven't found a definitive culprit yet).
Click to expand...
Click to collapse
I had the same thoughts.....cause the issue is not taking place continously.... so I don't think it is ha hardware issue.... still couldn't find the app which may lead to a random soft reboot

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