Database Users

New update brought back the battery problem

I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?

So I just finished chatting with Google support person and asked them to raise a bug for this but they insist that I keep my phone in safe mode for at least a day and do a factory data reset before escalating this issue.
Here's the email that I got:
Hi sleekstrike,
Thank you for contacting Google Support Team.
As per our chat conversation, I'm sending you this followup email. Most phone and tablet batteries will drain quickly as the device is used more often or more intensively. If you feel your battery is draining too quickly, we need to determine if this is due to normal usage or due to a faulty battery. Below are some steps and tips that may help determine and resolve the issue.
You can also check out our Tips for making your battery last YouTube video.
Step 1: Restart your device.
Restarting your phone will clear temporary files and may resolve any app-related issues.
Hold the Power button until a menu appears prompting you to power down the device. When the device powers off completely, press and hold the Power button until your device powers on again. Step 2: Check for system updates for your device.
Downloading and installing system updates for your device can help prevent and resolve issues with your device.
Go to "Settings" > scroll down to "System" > touch About phone (or tablet) > touch System updates. If a system update is available, download it. Step 3: Check for apps updates on the Play Store.
Downloading and installing available app updates will ensure that the app is working as intended, which includes fixes for bugs and issues on previous versions.
Open the Google Play Store app. Touch the Play Store icon > touch My Apps to view your downloaded apps. Apps with available updates are labeled "Update." It's recommended that you select Update All, but you can individually choose which apps you want to update. Step 4: Settings adjustments and other actions.
a) Use the Recent Apps button to close unused apps that may still be running.
The Recent Apps button is the third touch button at the bottom of your device that looks like two rectangles on top of each other. When you touch the Recent Apps button, you can swipe left or right on an app to dismiss it. Some Android users are not aware that apps on the Recent Apps list are running in the background and may be contributing to memory and battery consumption. b) Temporarily turn off features not in use.
Location services and GPS: Settings > Location access > Turn off access to your location. Bluetooth: Settings > Wireless & networks > Slide the Bluetooth switch to Off. c) Use Airplane mode in low/no coverage areas if you cannot use or don't plan to use data over your mobile network.
Settings > Wireless & networks > More… > select Airplane mode. Although mobile network connection is disabled in airplane mode, Wi-Fi can be re-enabled: Settings > Wireless & networks > Slide the Wi-Fi switch to On. d) Enable auto brightness.
Settings > Display > Brightness > select Auto e) Reduce the delay before the screen goes to sleep. The screen is often the biggest drain on the battery, and this step will reduce drain when the screen is not in use.
Settings > Display > Sleep > Set small time frame (such as 1 min or less) f) Minimize use of graphic or memory intensive apps when you need to conserve battery. This could include video streaming, gaming, or camera use.
g) If you know you are going to use intensive features more than usual, such as when traveling, plan in advance.
Plug in your charge cable while using GPS navigation in your car, if able. Carry around your USB cable and plug into USB ports to charge, if able. Bring a backup battery for your device when taking many photos and videos, if possible. h) Disable application notifications from apps that are giving you unwanted or too many notifications.
Settings > Apps > touch the specific app > uncheck Show notifications Touch the Back button (curved arrow toward the bottom left of the screen) and repeat as necessary for other apps. i) If you're using a tablet and have multiple user profiles, switch to unused profiles and (similar to step a) use the Recent Apps button to close all the apps open on that profile.
Alternatively, you can delete unused tablet user profiles: Settings > Users > touch the trash can to the right of the profile you wish to delete. The main user profile can't be deleted. If your battery still drains unusually fast after going through all the above basic steps, try Steps 5-7 below.
Step 5: Use the Battery settings.
Visit our Manage battery life help article. Check battery level & usage details of your device to determine if any unused features or third-party installed apps are draining the battery quickly. Step 6: Enable safe mode on your device.
In safe mode, all third-party applications will be disabled. This can help pinpoint issues caused by third-party installed apps. To restart your device in safe mode:
Ensure your device's screen is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box. Touch OK in the following dialog to start safe mode. To exit safe mode, turn your device off and on again. It's recommended that you try safe mode for a few hours or up to a full day, if able. If your battery continues to drain abnormally quickly while in safe mode, try Step 7 below.
Step 7: Reset your device to factory settings.
If your device continues to drain quickly, resetting the device to factory settings may resolve the issue. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.
To backup personal data on your device To reset your device to factory settings After resetting your device to factory settings, continue to use your device normally to determine if your battery issue is resolved.
If your battery issue was resolved during these steps, great! You can help other customers with similar battery issues if you reply to this email to let us know which step best resolved your battery issue.
If your issue was not resolved and your battery still drains abnormally fast, call us or reply to this email and reference that you already went through all of our Battery Drain troubleshooting steps.
If you have any more questions, please reply to this email. I'm happy to help!
Thanks! Kiara S The Google Support Team

This is their initial steps they want you to try before they do anything. If you bought the phone through the google store they will replace it even if it's out of warranty. At least they did for me. All I had to do was call them back and tell them I followed these steps and the issue was still happening.

It's Not The Update
sleekstrike said:
I got an update yesterday which was pretty small in size, around ~40 - 50 MB. The Android version was not updated to 7.1.2 so I presumed it was the monthly security patch and not the OTA beta. I'm on Project Fi and experienced my phone dying with 20 - 30% battery remaining with the Nougat update a couple of months ago. But today my phone died with more than 50% of battery remaining in the middle of the day. Is anyone else experiencing the same problem after the recent update?
Click to expand...
Click to collapse
It's not the update- It's your battery getting worse. Keep working with Google until they send you a replacement, back up all your data, and transfer it to your replacement phone when it arrives. In order to simplify restoring to the new phone disable password/pin/fingerprint first before making a backup on your current phone. Good luck.

From Alcatel Idol 3 (6.0.1) to Axon 7 (7.1.1) - Notification problems

Hi Folks,
I try to keep my remarks / questions as brief/straight as possible.
Some days ago a huge German electronic-chain called Media Markt offered the Axon 7 for only 229€, for only a couple of hours. I could not resist although I was very satisfied with my Alcatel Idol 3 (4.7) with Android MM.
Now I installed the exact same Apps that I have been using on my Alcatel on the Axon 7 (Android 7.1.1, B04). I do not have the problems that some are mentioning on various fora like connectivity issues (Wi-Fi, Bluetooth, cell). My settings are Wi-Fi (always on), Cell on (but not data on so far, not in the need to do it), GPS sometimes on, Bluetooth sometimes on, Display very low, no automatic.
I have some weird notification issues with various apps installed by myself and strange behaviour with system apps.
Wherever it was possible, I've chosen the same settings (Energy, Apps) as with my Alcatel on Android 6.0.1.
But, I rarely get notifications (for example AquaMail, WhatsApp, eBay, etc.) or, I hear the notification sound (when my phone was on stand-by) but the symbols are not shown in the status bar, notifications bar?!?!?
Another strange behaviour is that of my podcast app, called Podcast Addict:
I listen to a downloaded audio podcast, pause the playback, for example to get a coffee in the meantime, go back to my phone, unlock the screensaver and the pause symbol that was shown in the notification, status bar on the device before I left the phone, is not there any more!?!?! I have to open the app again to continue listening to the audio file. The exact same applies for the stock music player.
Or, for example I receive a notification for an incoming WhatsApp message, shown on the notification bar, I do not open WhatsApp, the notification symbol should/is still visible, but after the screensaver has been activated (set it to 1 minute) and I have to reactivate the phone (be it by fingerprint or by pattern), the symbol is no longer there.
Another strange thing. The phone was in stand-by, I heard a notification sound, activated the phone, there was no notification symbol on the bar. I knew what App it was, so I opened it and yes, there has been something going on (the App is called Quizduell).
All these bugs (?), problems have never occurred running the Alcatel smartphone.
This is pretty annoying.
I already switched off the phone, wiped data cache, without success.
Maybe some of you can help me out, give me advice on where to look for the problems to be solved.
Thanks a lot in advance.
Cheers Christian

Change the power policy of each app to off which u use mostly in power manager in settings.... It will most certainly help you out..

@germanyandroid Do what the other guy said, that's really impoetant. Also what system are you on? A2017G B02?
I don't know what the Axons are shipping with right now. Be sure to update at least manually to 1.2.0 B02 (that's Nougat), to rule out any system problems. Welcome to ZTE's horrible OTA system...

Hi! Thanks so far for your help. Most notifications are now coming in without changes to the Battery Optimization settings. There is something wrong with these settings, which I will report in a separate thread.
Again, thanks for your help thus far.

Push notifications not working while screen is off

I've recently switched over from iOS to a Samsung Galaxy S8 running Android 8. During the first week everything worked just fine. I was receiving push notifications on a regular basis. A few days ago suddenly notifications stopped working intermittently when screen is off. I couldn't find a pattern really. It does it both on Wi-Fi and 4G, for all apps. Sometimes push notifications work, sometimes they are delayed (receiving them after a few minutes) and sometimes they do not work at all.
Each time it doesn't work when I turn on the screen, all notifications pop up with both sound and visual.
What I checked so far:
- Notifications turned on for the specific apps and allowed on lockscreen
- Apps were also put into the "Unmonitored apps" under Device Maintenance - Battery
- Wi-Fi on during sleep set to always
- Data saver turned off
- Optimize battery usage - checked that the apps are set to off
- Even tried by enabling Always On Display setting - same behavior.
For me it seems that the something in the battery optimization process is messing up with the notification service. I can't say for sure if it happens for messages as well as I don't receive text messages so often, but it happens for all other apps: Gmail, Whatsapp and some other apps I use.
I noticed that under Optimize battery usage there are a lot of system services and they are all set to be optimized. Which I find very odd considering that probably some of them are very important for the system to run properly. Is it possible that there is a service there that handles notifications and I should switch off battery optimization for it as well? The only name I found close was a service called "notification" which I disabled, but without success. Still not getting push notifications.
Any idea what else can be checked? If I cannot find a solution to it I will most probably go back to iOS as this is very annoying. I heavily rely on notifications for work purposes as well.

Battery power saving mode enabled but still get messenger notifacationsnd other apps

I enable power saving mode. And ticket restrict background data when not open app not get notifacation. I want ! But when i ticket i always get notifications when enable power saving mode at all. On another a5 2015 i enable power saver mode and ticked on restrict backround data. I dont get notifactions when im not open messenger fb app. On s5 still received!!!! WTF. Even when on wifi still got when screen is off and when connected to wifi or mobile data when battery is power saving on even when ticked restrict background data. no matter ticket or not in restrict background data. i still get NOTIFICATIONS WHEN IS POWER SAVING MODE ENABLE WHEN CONNECTED TO WIFI OR MOBILE DATA. ((( i wanna dont get messenger notification when i dont open messenger app!!!!!!! when battery saver IS ON!!!!! i never had on any s5,or s5 neo, but this phone s5neo had problem. i dont wanna update security policy update, because i hate that, and i dont wanna reinstall software, or do Factory Reset because fu.....cking long time

Android 9.0 - delayed notifications

Hello,
recently I decided to update my Mi A1 to Android 9.0. Unfortunately it turns out that I have a big problem with notifications. Sometimes they come "normally", at the time they should. However, it often happens that notifications appear with a delay of 10-30 minutes. Sometimes they don't even come at all until I turn on the screen. In this case of course I am talking about the lack of notifications when the phone is unused. However, I once had a case when notifications from Facebook Messenger did not come for more than 3 hours, despite the use of the phone - car navigation, browsing the Internet, notes, etc. Messenger didn't show notifications of new messages until I opened it. I've tried to turn off the adaptive battery mode, but it did not help. Does anyone know how to solve this problem? Everything worked well on Android 8.0, but I do not feel like going back to it again.

szerwony said:
Hello,
recently I decided to update my Mi A1 to Android 9.0. Unfortunately it turns out that I have a big problem with notifications. Sometimes they come "normally", at the time they should. However, it often happens that notifications appear with a delay of 10-30 minutes. Sometimes they don't even come at all until I turn on the screen. In this case of course I am talking about the lack of notifications when the phone is unused. However, I once had a case when notifications from Facebook Messenger did not come for more than 3 hours, despite the use of the phone - car navigation, browsing the Internet, notes, etc. Messenger didn't show notifications of new messages until I opened it. I've tried to turn off the adaptive battery mode, but it did not help. Does anyone know how to solve this problem? Everything worked well on Android 8.0, but I do not feel like going back to it again.
Click to expand...
Click to collapse
Try This
- Open settings
- Type battery optimization in search bar and enter and wait loading
- Click on Not optimized on the top and select All apps
- Scroll to messenger an Click on it and select Don't optimize
you can do this with any app
hope this help u

I will try this, hope it helps. However on Android 8.0 I had optimization turned on and notifications were working fine.