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I have gone through three Verizon Samsung Galaxy Tab 10.1's in the past two days (since the Verizon release).
PLEASE NOTE: this only pertains to Verizon devices while trying to access Google pages using your device's DATA PLAN.
EVERYTHING works fine when you are connected via WiFi.
The first time I opened the browser, it tried to auto-log me into the default Verizon/tablet Google webpage. It never got there. I tried to access other pages in Google until I tired myself out. I tried installing Dolphin, Firefox, etc and still no go. I then tried connecting to WiFi and was able to access Google, so I figured this was probably a 4G issue. So I decided to call Verizon as I was somewhat sad about my new toy. Verizon had no notes or information at the time except for wiping my device a few times. Nothing worked. I was advised to return it, as it was deemed defective by Verizon's Tech Support.
I brought my device in and swapped it out. This one did the exact same thing. I tried logging onto Yahoo and it worked though. I showed the Verizon staff inside the store (because they had been fiddling with it for over an hour) and they were very happy to see that I found a way to make it work. I then tried accessing other sites and it also worked. About 10 minutes later, the staff had checked their Tech Notes on their Intranet or whatever they use, and a note popped up about a very large number of other customers reporting this problem.
Verizon said that they had a server issue and that was why this was not visible in their "notes" earlier. They said they are working on the problem and should have a way to fix the problem very shortly. One of the Techs their said I would be lucky if it happened in the next update. So we will see what happens.
Again this is only affecting a small portion of the Verizon Tab 10.1 4g LTE users at this time. And only when you are connected to CDMA or 4G. If you are having these issues with Google while on CDMA 4G (your data connection), just use your WiFi and everything should work just fine.
Don't cry. It will all be okay.
PS: I would like to apologize in advance if this post is not in the proper section. I am sorry.
-h3lls
Droid X-Droid X2
Xoom-Galaxy Tab 7-Galaxy Tab 10.1
Verizon Wireless
thanks for the info. BTW do you have Gtab wifi other than verizon Gtab. If yes any difference in functionality?
tabing said:
thanks for the info. BTW do you have Gtab wifi other than verizon Gtab. If yes any difference in functionality?
Click to expand...
Click to collapse
I personally do not have a Galaxy Tab (WiFi Only) for either the 7 or 10.1.
But my ex-wife has the WiFi Only version and she says that there is not as many processes running in the background on her WiFi Only Tab (compared to mine). I would have to guess that this has to do with the Provider, but I could be totally wrong.
-h3lls
Droid X-Droid X2
Xoom-Galaxy Tab 7-Galaxy Tab 10.1
Verizon Wireless
I have the same issue...
I wanted to chime in on this post to let you know what I've found out and to also give you a background on the experiments I've conducted both locally and with the Verizon techs.
I purchased the new Samsung 10.1 4G LTE tablet 2 days ago and have the same issue where I can't access google.com or anything related to the google domain via a browser when connected to the cellular network. Over wi-fi it works fine, but not over the 3g network.
That being said, I called Verizon tech support (no one had been aware of any issues with the tablets), and explained what was happening. I was escalated to a very good tech who walked me through several tests. In addition, I had two people in my office that had other tablets (a Verizon Xoom and an iPad2). This setup the perfect test bed.
Here's what we found out:
1. My Samsung 10.1 4G LTE can connect to google.com via wi-fi (both via a router and cellular hotspot).
2. My Samsung 10.1 4G LTE cannot connect to google.com via the cellular connection.
3. We did a factory restore on the tablet but that had no effect.
4. I turned on the Samsung 10.1 hotspot and had the other tablets try to connect to google.com using my cellular connection to see if it was something on their server blocking the domain. Both their tablets connected successfully.
5. I downloaded both Firefox and Dolphin browsers to see if it was in the default browser. Both didn't load google.com.
6. Tested all the google apps on the Samsung and all worked via wi-fi and cellular connection.
The only thing I couldn't try was to load google.com inside a 4g network. I live in South Texas and the closest 4g network is 2 hours away.
So...
I was told to take back the device to where I purchased it and exchange it to see if it was the device. It took about an hour to see the local tech, so in the meantime, I though I would try the display tablets in the store to see if the problem existed with those.
All the Samsung 10.1 4G LTE devices didn't load google.com over the cellular network.
I felt like I had reached the limit of what could be done, but I still was interested to see if it would work in a 4g network.
So...
I had one of the techs call another Verizon store in San Antonio (a 4G environment) to have them load google.com.
IT WORKED!!!
My conclusion is that there is an issue with the tablet's software that is preventing google.com from loading via a 3g cellular connection. This explains why some people can get it to work (4g network) while others can't (3g network).
The tech went ahead and exchanged my device for a new one (which by the way, still didn't load google.com as expected) so he could send it back to Verizon and start the process of getting this rather embarrassing situation fixed...hopefully.
The ironic thing is, this only affects loading google.com and no other website. Being a google supported device, I would expect this to be resolved quickly.
I hope this has been helpful.
UPDATE: My 10.1 is working FLAWLESSLY now.
Thanks for the chime in. As I had said, the Tab worked fine with Google when connected to wifi, just not when connected to the Verizon network. That was the whole issue. The software issue seems to be a part of the issue, BUT I HAVE LEARNED THAT THE 4G LTE SIM CARDS MAY WELL ALSO BE A HUGE ISSUE (ALSO HOW THEY WERE INSTALLED).
The way the SIM card is installed could have been an issue, but there also could have been an issue with certain "batches" of 4G LTE cards that Verizon was given. To be perfectly honest, the first tablet I had that had this problem, I returned immediately and asked them to just replace my device and give me the card to take home so I could install it myself (I had been the only customer that day [opening day] to pickup a 10.1 and nobody there really knew how to set them up. They know the type of work I do and had no issue with it. I followed directions exactly as described, and still had the same issue.
It really disturbed me though when I had brought my first 10.1 back and they spent an hour into closing trying to figure out what was wrong (all 5 employees). The man who installed the card in the first place really wasn't even that sure if he had done it correctly. I don't think everyone was really too up-to-date on how to get these Tabs up and running with the LTE out of the box.
Verizon later told me that problems with the SIM cards themselves could be corrected without having to manually service the device.
Who knows.... All I know is that the issue is no longer a problem for me. If anyone is still having problems in this area, please try and give me any details you can besides what has already been said. This way I can forward the information to my colleagues at Verizon and Motorola and update them further.
PS: I had also just learned that if you lived in an area where 4G was not available, but was suppose to be in the very near future, you could have also had some "issues" with your 10.1. Nothing too specific, but there could be a handful of odd issues concerning new and upcoming 4G locations. That's about all I can really say.
-h3lls
Droid X-Droid X2
Xoom-Galaxy Tab 7-Galaxy Tab 10.1
Verizon Wireless
Sent from my DROID X2 using Tapatalk
Chiming in here. I've had the same issue with not being able access Google sites while on CDMA (LTE coming in November locally) since I purchased the GTab 10.1 LTE a week and a half ago. I have read posts on several forums with others having the same issue. After seeing this post today I tried once more using CDMA and it works. I have not made any changes or messed with the SIM card on my Gtab. Verizon must have done something on their end.
I found out I was in a VoLTE market a couple of months ago when I was using the MLG 4.4 link and AT&T's "nxtgenphone" APN worked. Official 4.4 used the phone APN and I left it alone. About a week ago S Voice stopped working when I was using AT&T data but continued working fine over Wi-Fi. I pulled my hair out resetting S Voice and trying different versions; even the one from the SGS5. It still wouldn't work. I manually input the nxtgenphone APN and it started working again. So if you're having trouble with S Voice and are in a VoLTE market you might want to change/update your APN.
BarryH_GEG said:
I found out I was in a VoLTE market a couple of months ago when I was using the MLG 4.4 link and AT&T's "nxtgenphone" APN worked. Official 4.4 used the phone APN and I left it alone. About a week ago S Voice stopped working when I was using AT&T data but continued working fine over Wi-Fi. I pulled my hair out resetting S Voice and trying different versions; even the one from the SGS5. It still wouldn't work. I manually input the nxtgenphone APN and it started working again. So if you're having trouble with S Voice and are in a VoLTE market you might want to change/update your APN.
Click to expand...
Click to collapse
im betting that is what my issue is, can you give me the settings so I can make this apn?
BarryH_GEG said:
I found out I was in a VoLTE market a couple of months ago when I was using the MLG 4.4 leak and AT&T's "nxtgenphone" APN worked. Official 4.4 used the phone APN and I left it alone. About a week ago S Voice stopped working when I was using AT&T data but continued working fine over Wi-Fi. I pulled my hair out resetting S Voice and trying different versions; even the one from the SGS5. It still wouldn't work. I manually input the nxtgenphone APN and it started working again. So if you're having trouble with S Voice and are in a VoLTE market you might want to change/update your APN.
Click to expand...
Click to collapse
EDIT
Here's the Nxtgenphone APN...
I was just out of town in a non-VoLTE market and had to go back to the phone APN. When I got home, I changed to the nextgenphone APN but S Voice wouldn't work again. I have a Gear and I had to completely reset it along with removing Gear Manager in order to get S Voice working again. So whatever's trashing S Voice may have something to do with the Gear, VoLTE, or both. Not having S Voice on your phone over AT&T's data lines (vs. WiFi) pretty much renders the Gear useless. Do any of you having issues also have a Gear running off your phone?
BarryH_GEG said:
EDIT
Here's the Nxtgenphone APN...
I was just out of town in a non-VoLTE market and had to go back to the phone APN. When I got home, I changed to the nextgenphone APN but S Voice wouldn't work again. I have a Gear and I had to completely reset it along with removing Gear Manager in order to get S Voice working again. So whatever's trashing S Voice may have something to do with the Gear, VoLTE, or both. Not having S Voice on your phone over AT&T's data lines (vs. WiFi) pretty much renders the Gear useless. Do any of you having issues also have a Gear running off your phone?
Click to expand...
Click to collapse
Yes. This is what started me on his quest lol. My s voice has been working and then quit which rendered the watch pointless. So I have been trying to fix it for a few days now
I did download the update from here for Svoice,
http://www.sammobile.com/2014/03/24/download-samsungs-s-voice-app-from-the-galaxy-s5/
That seemed to help a bunch with the Svoice issues. But my phone still gets kicked off LTE and stuck at 4g where others that use ATT still show LTE. I can restart my phone and I will then have LTE service.
raiu said:
I did download the update from here for Svoice,
http://www.sammobile.com/2014/03/24/download-samsungs-s-voice-app-from-the-galaxy-s5/
That seemed to help a bunch with the Svoice issues. But my phone still gets kicked off LTE and stuck at 4g where others that use ATT still show LTE. I can restart my phone and I will then have LTE service.
Click to expand...
Click to collapse
It's an odd problem and not easy to isolate. When S Voice first died I thought it was related to the S Voice app itself. I tried the SGS5 update in your link right before the problem started and thought that was it. So I cleared data in the app via Settings and went back to the factory version and the N3-specific S Voice update that came out a few months ago. Didn't solve the problem - S Voice was fine over Wi-Fi but borked on AT&T data.
I remembered I was in a VoLTE market and tried the nxtgenphone APN and that solved the problem. All three versions of S Voice worked; original, N3 update, and SGS5 update. Everything was fine until I had to use the "phone" APN in a non-VoLTE market. S Voice worked fine until I got home to my VoLTE market and it stopped working again. This time, the nxtgenphone APN didn't help. I cleared data on S Voice again and tried all three versions and S Voice still wouldn't work.
Thinking it might be Gear related I deleted the Gear from BT settings, uninstalled Gear Manager from my phone, hard reset my Gear by long pressing the power button and using recovery, and rebuilding it via reset rather than using "restore" to reinstall my previous apps/settings. For some reason, the original and N3 update of S Voice wouldn't work. The SGS5 version did. At some point in the second "S Voice is broken" repair S Voice started to work on my phone but not the Gear.
So some combination of playing with the APN's, installing different versions of S Voice, and resetting the Gear, S Voice is working reliably again. What a pain in the ass. I'm guessing it's AT&T network related because its the only common denominator in both times S Voice started to fail and using the nxtgenphone APN fixed it the first time.
Same issue here (Samsung Note 3), ATT & Samsung are clueless
There is a significant amount of discussion of this issue in the att forums (I can't post links, but it's at https : // forums.att.com/t5/Android/S-Voice-now-Voice-talk-and-non-Wi-Fi-connection/m-p/4053580#M53935). I've been experiencing this for about four days now. S-Voice suddenly stopped working and returned "I can't find a network connection. Please connect to network and try again." This only happens on the AT&T data network; wi-fi works fine. When I called AT&T tech support last night, they actually knew about this issue but had nothing to offer me beyond the fact that it was a "known issue" and that "Samsung is working on a solution." They gave me the number for Samsung tech support, but those folks were less than helpful. At first, they pretended it was an issue with my phone and said I should send it in for repair. He said that there were no other reports of this issue from other users.
Then, when I mentioned that this issue is all over the Internet, the guy said "Well, we have had a 'significant' number of complaints about this, but not a high number." Every time I asked a question ("Do you have an SLA for a resolution?"), he put me on hold for five minutes and came back and asked irrelevant questions. ("So, you say this happened because of a software update?" "No, YOU said that.")
Finally, he said it was an Android issue and that Google is working on a fix.
I have downloaded the S5 version of S-Voice: apart from the ugly colors, it behaves exactly the same as the Note 3 version (i.e, works on wifi and does not work on the mobile network). I also tried changing the APN per the screenshot in this thread, but that did not change the situation.
As a workaround, I'm currently using "S for Switch Voice" (a buggy little app that switches to Google Search every time S-Voice is opened), but I'm really hoping this is fixed soon. Right now, all I'm seeing is finger pointing.
Avi-J said:
There is a significant amount of discussion of this issue in the att forums (I can't post links, but it's at https : // forums.att.com/t5/Android/S-Voice-now-Voice-talk-and-non-Wi-Fi-connection/m-p/4053580#M53935). I've been experiencing this for about four days now. S-Voice suddenly stopped working and returned "I can't find a network connection. Please connect to network and try again." This only happens on the AT&T data network; wi-fi works fine. When I called AT&T tech support last night, they actually knew about this issue but had nothing to offer me beyond the fact that it was a "known issue" and that "Samsung is working on a solution." They gave me the number for Samsung tech support, but those folks were less than helpful. At first, they pretended it was an issue with my phone and said I should send it in for repair. He said that there were no other reports of this issue from other users.
Then, when I mentioned that this issue is all over the Internet, the guy said "Well, we have had a 'significant' number of complaints about this, but not a high number." Every time I asked a question ("Do you have an SLA for a resolution?"), he put me on hold for five minutes and came back and asked irrelevant questions. ("So, you say this happened because of a software update?" "No, YOU said that.")
Finally, he said it was an Android issue and that Google is working on a fix.
I have downloaded the S5 version of S-Voice: apart from the ugly colors, it behaves exactly the same as the Note 3 version (i.e, works on wifi and does not work on the mobile network). I also tried changing the APN per the screenshot in this thread, but that did not change the situation.
As a workaround, I'm currently using "S for Switch Voice" (a buggy little app that switches to Google Search every time S-Voice is opened), but I'm really hoping this is fixed soon. Right now, all I'm seeing is finger pointing.
Click to expand...
Click to collapse
Unfortunately that doesn't work for us with the galaxy gear or gear 2. What ever happened has disabled the ability to use s voice on the gear and the ability to start calls using your voice.
raiu said:
Unfortunately that doesn't work for us with the galaxy gear or gear 2. What ever happened has disabled the ability to use s voice on the gear and the ability to start calls using your voice.
Click to expand...
Click to collapse
Have you completely removed the Gear from your phone and reset it using recovery? That's what fixed it for me the second time I had the issue. It only works with the SGS5 version of S Voice though.
BarryH_GEG said:
Have you completely removed the Gear from your phone and reset it using recovery? That's what fixed it for me the second time I had the issue. It only works with the SGS5 version of S Voice though.
Click to expand...
Click to collapse
mine works with the s5 svoice app update
raiu said:
mine works with the s5 svoice app update
Click to expand...
Click to collapse
I hate the SGS5 version of S Voice; especially in driving mode which I use a lot. It disables saying "Hi Galaxy" when the device is off which I also used heavily. I tried to downgrade again but you're right, the SGS5 version of S Voice is the only one that works. Hopefully a bunch of AT&T employees with N3's complain internally and AT&T's dev group gets off their asses and works with Samsung's dev group on a real solution.
BarryH_GEG said:
I hate the SGS5 version of S Voice; especially in driving mode which I use a lot. It disables saying "Hi Galaxy" when the device is off which I also used heavily. I tried to downgrade again but you're right, the SGS5 version of S Voice is the only one that works. Hopefully a bunch of AT&T employees with N3's complain internally and AT&T's dev group gets off their asses and works with Samsung's dev group on a real solution.
Click to expand...
Click to collapse
check the galaxy app store there a SE update and an Svoice update and it now works on ATT data
raiu said:
check the galaxy app store there a SE update and an Svoice update and it now works on ATT data
Click to expand...
Click to collapse
Thanks for that. I saw the security update yesterday but didn't think it would solve the problem so didn't play with S Voice after I installed it. AT&T must have done something security permissions wise on their network otherwise all carriers would have had S Voice issues which we know isn't the case. The S Voice app in Galaxy Apps is the one and only update the N3 received in January so that's not what fixed the problem.
Verizon WiFi Calling inside Advanced Calling 2.0&/or T-mobile Volte work w/ Nexus 6
inquiring minds want to know.......................................
My understanding is the the only way Wifi calling works on Verizon is to download and use the Verizon Messages+ app. Pretty lame but I think that is the current state of things. I would love to be wrong on this.
Some links that talk about it:
http://www.zdnet.com/article/lagging-its-peers-verizon-adds-wi-fi-calling-but-theres-a-catch/
http://www.spotonnetworks.com/verizon-enables-wifi-calling-with-a-few-caveats/
http://www.inquisitr.com/2577556/verizon-wireless-finally-offers-wi-fi-calling/
I find a lot of reports that folks are using Verizon Messages for wi-fi calls on the N6P. That's actually not that bad of a concept.
I'll have to try it when I get some time. I can't find any kind of definitive guide to making it work, but it seems possible, at least for MAKING calls. Unless I'm misreading all of this stuff.
You additionally have to go online and enable Advanced Calling 1.0 on your account (the same Advanced Calling that lets you do voice and data at the same time) -- I think that without this turned on, you can't do Wi-Fi calling at all either.
I have read a bunch of threads all over and done some searches but cannot seem to find any clear definitive answers on a few things. I am looking at grabbing the Samsung unlocked S8 and want to know for sure if anyone can confirm what does and does not work on VZ with that model? I am pretty sure of the following, but anyone who has one on VZ and can help me out would be greatly appreciated.
- WiFi Calling does NOT work on VZ with the unlocked version. I am pretty sure based on what I read on this.
- VoLTE and HD calling DO work on VZ. Again, pretty sure from what I read but it is hard to find definitive answers anywhere.
- Any app based WiFi calling would still work (so using stuff like Signal or any app that uses data to make calls could make WiFi calls even if the VZ network WiFi calling does not work?)
- Video calling DOES/DOES not work? Cannot find any answer to this.
- Voicemail still gives you notifications/works like normal? I think I read someone say that Visual Voicemail does not work, so the app that lets you just tap and see and instantly listen to VM would not work and you would have to dial *86? Not sure here and clarification is appreciated.
- Any other significant issues or things that don't work or are affected that I have missed?
I think it is pretty bad that phones can evolve with tech and you can get a phone several years and models newer than an older phone, but because one is carrier locked version, it has a ton of features that the newer phone can do, but won't because of carrier BS. Again, all help is appreciated. Thanks!
Visual voicemail does not work. HD calling works. I dont do wifi calling. I dont do video calling. I have unlimited data and mobile hotspot works flawless.
antonius66 said:
I have read a bunch of threads all over and done some searches but cannot seem to find any clear definitive answers on a few things. I am looking at grabbing the Samsung unlocked S8 and want to know for sure if anyone can confirm what does and does not work on VZ with that model? I am pretty sure of the following, but anyone who has one on VZ and can help me out would be greatly appreciated.
- WiFi Calling does NOT work on VZ with the unlocked version. I am pretty sure based on what I read on this.
- VoLTE and HD calling DO work on VZ. Again, pretty sure from what I read but it is hard to find definitive answers anywhere.
- Any app based WiFi calling would still work (so using stuff like Signal or any app that uses data to make calls could make WiFi calls even if the VZ network WiFi calling does not work?)
- Video calling DOES/DOES not work? Cannot find any answer to this.
- Voicemail still gives you notifications/works like normal? I think I read someone say that Visual Voicemail does not work, so the app that lets you just tap and see and instantly listen to VM would not work and you would have to dial *86? Not sure here and clarification is appreciated.
- Any other significant issues or things that don't work or are affected that I have missed?
I think it is pretty bad that phones can evolve with tech and you can get a phone several years and models newer than an older phone, but because one is carrier locked version, it has a ton of features that the newer phone can do, but won't because of carrier BS. Again, all help is appreciated. Thanks!
Click to expand...
Click to collapse
Did you decide to purchase the unlocked S8 for use on Verizon? Has it been a good experience? I'm thinking of buying one since I have the grandfathered unlimited data plan and I'd like to be able to use the mobile hotspot without having to root. Although I don't travel too much, having the option to use my phone in another country by popping in a local SIM is definitely an attractive feature. Thanks in advance!
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
Click to expand...
Click to collapse
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
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press phone icon, then top right corner hit the 3 vertical dots.
select settings and it should be in there if you havent updated lately... they ****ed us and locked out network and volte settings.
djmdesign said:
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
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Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
willnotbecontrolled said:
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
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Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
Oldschoolguy said:
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
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Yep... AT&T is full of it. I got sick of wasting my time and energy trying to fight this. I eventually just switched over to TMo, and I have been running around with my S8's radio set to LTE only. No issues whatsoever. Great cell service, $30 bucks a month cheaper, all fees included in the flat rate, and a free Netflix account, to boot.
See ya AT&T!!! I hope some group with the the gumption and time takes you to court for your deceptive trade practices. I hope you lose lots of customers, time, and money for your douchery!!!
Has anyone looked into potentially using ODIN to use AT&T's firmware on the unbranded G950U1 without rooting to see if it adds the VoLTE software feature? Does anyone know if that flashing will disable (permanently break) samsung pay? I don't want any rooting since that will permanently break samsung pay on the hardware.