PH-1 not seeing OTA updates - Essential Phone Questions & Answers

I can't seem to get the OTA. I've been on 7.1.1 this whole time (rooted with TWRP/Magisk) and have been waiting for the official 8.1 to be released.
I just flashed the full back-to-stock for 7.1.1 (using invisiblek's images), but after completing successfully, the OTA doesn't show up. I'm on T-Mobile, and I've confirmed that I no longer have root or TWRP recovery.
In fact, I noticed that there doesn't seem to be a recovery at all anymore (lying down droid). Is that normal? Is the stock recovery required for the OTA to be received? How do I get that back? TIA
Also, my bootloader is unlocked. Is that the issue? TIA.

bryanus said:
I can't seem to get the OTA. I've been on 7.1.1 this whole time (rooted with TWRP/Magisk) and have been waiting for the official 8.1 to be released.
I just flashed the full back-to-stock for 7.1.1 (using invisiblek's images), but after completing successfully, the OTA doesn't show up. I'm on T-Mobile, and I've confirmed that I no longer have root or TWRP recovery.
In fact, I noticed that there doesn't seem to be a recovery at all anymore (lying down droid). Is that normal? Is the stock recovery required for the OTA to be received? How do I get that back? TIA
Also, my bootloader is unlocked. Is that the issue? TIA.
Click to expand...
Click to collapse
Different carriers allow updates at different times.
Unlocked BL won't matter.
Try connecting to WiFi.

tech_head said:
Different carriers allow updates at different times.
Unlocked BL won't matter.
Try connecting to WiFi.
Click to expand...
Click to collapse
By different carriers, it means Sprint
Sent from my PH-1 using XDA Labs

avd said:
By different carriers, it means Sprint
Click to expand...
Click to collapse
Easily overcome...

I'm with Sprint and my phone updated OTA yesterday.
My phone is unlocked and unrooted.

Thanks guys. OK, I'll wait a bit longer. I've already removed/reinstalled my t-mobile sim and connected via Wifi, but still no updates showing. Not getting any Nougat security patches either (I'm still on the Dec patch).

Anyone still having these issues? I'm stuck on 7.1.1 still and OTA is not showing 8.1. Tried removing and reinserting the sim & a factory, reset, but still no dice.
When I try to download the latest build on essential's webpage, I get this error:
AccessDeniedAccess denied.Anonymous caller does not have storage.objects.get access to essential-static/PH1-OTA-OPM1.180104.092.zip "Android 8.1 Oreo (OPM1.180104.092).

Solved... Telus/Koodo in Canada is just terrible with software updates. For some reason, just removing the SIM didn't do it and I had to insert a SIM card from a different carrier entirely. Worked immediately without even clearing data or restarting the phone!

hi Guys,
I have different problem. my phone is 100% stock. i bought it in china where i live. phone sees the may update, but it never starts downloading. always tries tries and then automatically pauses. both on wifi and lte. i'm on oreo 8.1 with april updates. any ideas?

collller said:
hi Guys,
I have different problem. my phone is 100% stock. i bought it in china where i live. phone sees the may update, but it never starts downloading. always tries tries and then automatically pauses. both on wifi and lte. i'm on oreo 8.1 with april updates. any ideas?
Click to expand...
Click to collapse
Ad blocker on the phone like Blockada active?

collller said:
hi Guys,
I have different problem. my phone is 100% stock. i bought it in china where i live. phone sees the may update, but it never starts downloading. always tries tries and then automatically pauses. both on wifi and lte. i'm on oreo 8.1 with april updates. any ideas?
Click to expand...
Click to collapse
Download the current build fro Essential https://www.essential.com/developer/current-builds and reflash. Backup first of course

Related

[Help] No service | Radio Off | Others no problem

Hey guys!
After few days trying to fix the problem on my Nexus 6P, I still can't make it run properly so I decide to create a new thread asking you guys and this is my last hope for it. I had been using stock android 6.0.1 until I decided to upgrade to OTA 7.1.1 because I hate the notification on the statusbar. My phone worked fine, everything was OK on 6.0.1. After upgrading to android 7.1.1, my phone couldn't get any mobile signal. It still can detect the simcard, the sim toolkit app still shows but I can't use the network. Everything else works properly just like before upgrading. I tried to flash stock 7.1.2 n2g47o image from google; some custom roms like chroma, pure nexus, ressurection remix, flyme, ... and also tried to select automatic band but it is still the same. When I select automatic or any other band, it shows "select [band] unsuccessful". The service state shows "radio off" and I can't turn it back on in *#*#4636#*#*. Please help me! Thank you guys a lot.
tbmoc96 said:
Hey guys!
After few days trying to fix the problem on my Nexus 6P, I still can't make it run properly so I decide to create a new thread asking you guys and this is my last hope for it. I had been using stock android 6.0.1 until I decided to upgrade to OTA 7.1.1 because I hate the notification on the statusbar. My phone worked fine, everything was OK on 6.0.1. After upgrading to android 7.1.1, my phone couldn't get any mobile signal. It still can detect the simcard, the sim toolkit app still shows but I can't use the network. Everything else works properly just like before upgrading. I tried to flash stock 7.1.2 n2g47o image from google; some custom roms like chroma, pure nexus, ressurection remix, flyme, ... and also tried to select automatic band but it is still the same. When I select automatic or any other band, it shows "select [band] unsuccessful". The service state shows "radio off" and I can't turn it back on in *#*#4636#*#*. Please help me! Thank you guys a lot.
Click to expand...
Click to collapse
Try the flash all bat with stock rom and then relock your boot loader
Sent from my Pixel XL using Tapatalk
Are you with verizon, 7.1.1 has images for verizon only and except, may flashing one of those will fix your issue and use the flash all bat to wipe completely your phone.
bennyboy2120 said:
Try the flash all bat with stock rom and then relock your boot loader
Click to expand...
Click to collapse
coremania said:
Are you with verizon, 7.1.1 has images for verizon only and except, may flashing one of those will fix your issue and use the flash all bat to wipe completely your phone.
Click to expand...
Click to collapse
Thank you guys and sorry for not saying, I flashed both 7.1.1 (NUF26N, Mar 2017, Verizon Only) and 7.1.2 (N2G47O, May 2017) with flash-all.bat follow the instruction here https://developers.google.com/android/images but it remains the same. I read on Nexus Community that Google developers released images that fix signal problems from Feb 2017. I'm downloading this 7.1.1 (NMF26F, Dec 2016. All carriers except Verizon) and will give it a try even when it was released on Dec 2016.
tbmoc96 said:
Thank you guys and sorry for not saying, I flashed both 7.1.1 (NUF26N, Mar 2017, Verizon Only) and 7.1.2 (N2G47O, May 2017) with flash-all.bat follow the instruction here https://developers.google.com/android/images but it remains the same. I read on Nexus Community that Google developers released images that fix signal problems from Feb 2017. I'm downloading this 7.1.1 (NMF26F, Dec 2016. All carriers except Verizon) and will give it a try even when it was released on Dec 2016.
Click to expand...
Click to collapse
Again try relock on the boot loader and tell me if it helps
Sent from my Pixel XL using Tapatalk
tbmoc96 said:
Thank you guys and sorry for not saying, I flashed both 7.1.1 (NUF26N, Mar 2017, Verizon Only) and 7.1.2 (N2G47O, May 2017) with flash-all.bat follow the instruction here https://developers.google.com/android/images but it remains the same. I read on Nexus Community that Google developers released images that fix signal problems from Feb 2017. I'm downloading this 7.1.1 (NMF26F, Dec 2016. All carriers except Verizon) and will give it a try even when it was released on Dec 2016.
Click to expand...
Click to collapse
Hope you will fix it, if you got no success may you try flashing back to 6.0.0
Edit: check you imei, I will hope for you it doesn't show 0, then may you're f****d without a backup of your efs partition.
bennyboy2120 said:
Again try relock on the boot loader and tell me if it helps
Click to expand...
Click to collapse
The guide has the re-lock part so I'm 100% sure I tried to re-lock the bootloader. Not only the Google guide but on other topics on xda and Nexus Community someone re-locked the bootloader and they fixed the problem. Therefor, I followed them to re-lock but still no service
coremania said:
Hope you will fix it, if you got no success may you try flashing back to 6.0.0
Click to expand...
Click to collapse
I also tried to flash back to 6.0.0 first release firmware and 6.0.1 to get vendor for chroma / purenexus , still the same
coremania said:
Hope you will fix it, if you got no success may you try flashing back to 6.0.0
Edit: check you imei, I will hope for you it doesn't show 0, then may you're f****d without a backup of your efs partition.
Click to expand...
Click to collapse
My imei still there, I also have EFS backup ;(
tbmoc96 said:
My imei still there, I also have EFS backup ;(
Click to expand...
Click to collapse
I guess you flashed the backup, apn reset? Or flashing lineage?
Edit: take a look here, maybe deleting via fastboot and restoring with twrp will help
http://www.theandroidsoul.com/fix-e...d-wifibluetooth-issues-restoring-twrp-backup/
Sadly this problem ends up to hardware on other threads, hoping not for you
coremania said:
I guess you flashed the backup, apn reset? Or flashing lineage?
Edit: take a look here, maybe deleting via fastboot and restoring with twrp will help
http://www.theandroidsoul.com/fix-e...d-wifibluetooth-issues-restoring-twrp-backup/
Sadly this problem ends up to hardware on other threads, hoping not for you
Click to expand...
Click to collapse
I lost the network right after I upgraded my phone through OTA ;( I flashed stock firmware right after that so I guess it's not come from EFS partition. I backed up all things with TWRP after I had finished the flash-all.bat process. I'm checking out the thread, maybe there's a way out?
Yesterday I brought my phone to Huawei service center in my country but they don't officially sell the Nexus 6P in my country so they didn't take the phone because they don't have anything to fix its problem.
I would try, seems that you got nothing to loose
I'm having the same problem.
I've tried everything you did and when I select automatic bands in 4636 it does successfully, but still no signal.
Also, when I search for network in the mobile settings it always error.
I noticed that my GPS also stopped working. I only can use apps like Maps if I'm connected to a Wi-Fi.
Since the GPS stopped working this makes me believe it's an antenna problem.
If I selected WDCMA Only my network goes to Global instead of what I've selected.
I have the xt1511 (US Nexus Version), but since Nexus is always unlocked I know it isn't a CDMA/GSM trouble.
My wife's 6P started doing this about a month ago where she would randomly lose service for a minute. Today she lost it completely and it seems like there is an issue internally with the radio. I've tried multiple sim cards, factory resets, flashing the latest factory image, trying an old radio version etc. It seems like there has to be some kind of defect. I would hang on to the phone just in case there ends up being a class action lawsuit. Her phone is exactly one year and one month old.
Im frustrated...
I bought my nexus 6p six months ago from a guy on ebay. I love the phone really, but one month later i had the battery problem, and i said well, it could happen, i bought a battery and changed it.
and yesterday, i lost signal. its dead. i tried everything in the forums, i locked it, got it back to stock. and nothing...
Now what?, we dont know if its a hardware problem or is it a software one.
Should I take it to a service center in the us? I have no warranty.
Update 06-12-17: so i kept readying and I saw someone solved the issue installing a factory image from febuary. I did it flashed it, then went into recovery and made factory reset. and it worked!!!! signal is backkkk! im soo happy!!!
Update 2 06-12-17: yeah i was happy, and soo i was going back to normal, i installed twrp, and root, phone boot up and again bye bye signal.
Update 06-14-17: Turns out that since I got to Colombia a month ago, this country has like a national IMEI list. Since I didn't subscribe my device the carrier blowies my phone and that why I had no service... Soo this ends my journey with the no service problem. They fixed it
Humanreflect said:
Im frustrated...
I bought my nexus 6p six months ago from a guy on ebay. I love the phone really, but one month later i had the battery problem, and i said well, it could happen, i bought a battery and changed it.
and yesterday, i lost signal. its dead. i tried everything in the forums, i locked it, got it back to stock. and nothing... Now what?, we dont know if its a hardware problem or is it a software one. Should I take it to a service center in the us? I have no warranty.
Click to expand...
Click to collapse
Is your phone a H1511 or 1512? You didn't mention it explicitly but you may have changed the LTE bands using a hidden menu. Apparently this is a known bug with the hidden menu itself. Several people have had luck flashing an older version of Chroma and switching the band back to Auto. There is a link to the ROM for the 6P in this Nexus Help Forum. If you never used this menu before, you may just be able to access the menu and try setting to Auto first before flashing the ROM. You should get a confirmation that AUTO mode is selected. You also didn't explicitly mention whether the phone worked properly for a while AFTER your battery repair, OR was a direct result of your repair... which could mean it was damaged.
v12xke said:
Is your phone a H1511 or 1512? You didn't mention it explicitly but you may have changed the LTE bands using a hidden menu. Apparently this is a known bug with the hidden menu itself. Several people have had luck flashing an older version of Chroma and switching the band back to Auto. There is a link to the ROM for the 6P in this Nexus Help Forum. If you never used this menu before, you may just be able to access the menu and try setting to Auto first before flashing the ROM. You should get a confirmation that AUTO mode is selected. You also didn't explicitly mention whether the phone worked properly for a while AFTER your battery repair, OR was a direct result of your repair... which could mean it was damaged.
Click to expand...
Click to collapse
In my case I have a 1511 and I've tried this Chroma fix. No success.
v12xke said:
Is your phone a H1511 or 1512? You didn't mention it explicitly but you may have changed the LTE bands using a hidden menu. Apparently this is a known bug with the hidden menu itself. Several people have had luck flashing an older version of Chroma and switching the band back to Auto. There is a link to the ROM for the 6P in this Nexus Help Forum. If you never used this menu before, you may just be able to access the menu and try setting to Auto first before flashing the ROM. You should get a confirmation that AUTO mode is selected. You also didn't explicitly mention whether the phone worked properly for a while AFTER your battery repair, OR was a direct result of your repair... which could mean it was damaged.
Click to expand...
Click to collapse
its the 1511 version. Yes the phone worked perfectly after the repair. I was in the US, and three weeks ago I came to colombia. Suddenly it stoped working a couple of days again. I tried the chroma rom. Selected the Auto band. but it did nothing, rebooted and everything but didnt work.
Earlier today i installed a older factory image and it work, i thought it was solved, then i flashed twrp, rooted and lost service again... tried the factory images again and nothing...
Humanreflect said:
Im frustrated...
I bought my nexus 6p six months ago from a guy on ebay. I love the phone really, but one month later i had the battery problem, and i said well, it could happen, i bought a battery and changed it.
and yesterday, i lost signal. its dead. i tried everything in the forums, i locked it, got it back to stock. and nothing...
Now what?, we dont know if its a hardware problem or is it a software one.
Should I take it to a service center in the us? I have no warranty.
Update 06-12-17: so i kept readying and I saw someone solved the issue installing a factory image from febuary. I did it flashed it, then went into recovery and made factory reset. and it worked!!!! signal is backkkk! im soo happy!!!
Update 2 06-12-17: yeah i was happy, and soo i was going back to normal, i installed twrp, and root, phone boot up and again bye bye signal.
Update 06-14-17: Turns out that since I got to Colombia a month ago, this country has like a national IMEI list. Since I didn't subscribe my device the carrier blowies my phone and that why I had no service... Soo this ends my journey with the no service problem. They fixed it
Click to expand...
Click to collapse
Well, I've just checked your latest update today.
What did you do to include your device in this national list? And how did you find out about this list? I need to check if Brazil has it as well. Do you still have signal without problem?
Thanks.
Debuffer said:
Well, I've just checked your latest update today.
What did you do to include your device in this national list? And how did you find out about this list? I need to check if Brazil has it as well. Do you still have signal without problem?
Thanks.
Click to expand...
Click to collapse
Hey, i went to my carrier. And they tol me it was blocked. And they un blocked it.
It was imei blocked because ut wasebt in that imei national list. Soo it didnt work with any carrier.
you've fixed your phone
Humanreflect said:
Im frustrated...
I bought my nexus 6p six months ago from a guy on ebay. I love the phone really, but one month later i had the battery problem, and i said well, it could happen, i bought a battery and changed it.
and yesterday, i lost signal. its dead. i tried everything in the forums, i locked it, got it back to stock. and nothing...
Now what?, we dont know if its a hardware problem or is it a software one.
Should I take it to a service center in the us? I have no warranty.
Update 06-12-17: so i kept readying and I saw someone solved the issue installing a factory image from febuary. I did it flashed it, then went into recovery and made factory reset. and it worked!!!! signal is backkkk! im soo happy!!!
Update 2 06-12-17: yeah i was happy, and soo i was going back to normal, i installed twrp, and root, phone boot up and again bye bye signal.
Update 06-14-17: Turns out that since I got to Colombia a month ago, this country has like a national IMEI list. Since I didn't subscribe my device the carrier blowies my phone and that why I had no service... Soo this ends my journey with the no service problem. They fixed it
Click to expand...
Click to collapse
I can not have a case if you are not resolve. Im vietnames my english very bad sory!. Help me

Stock ROM upgrade needed for G7-L01

Hi
I have a Huawei ascend G7 purchased in the UK from “Carphone warehouse” who seem to have been the only UK supplier of this model
The model is G7-L01
Android 4.4.4
EMUI 3.0
Custom version CUSTC432D001
My problem is a few banking apps I rely on have now stopped working as their updated versions insist on android 5 or higher
There has never been an OTA update for this phone since I purchased It
The only official ROMS listed on their website I can find seem to be for the G7-L11
I contacted Huawei support who confirmed that the particular model and custom version I have has no official updates newer than I am currently running and there no planned updates for it.
What are my options for getting this phone upgraded ? if possible I’d like to go with a stock ROM. could I use one from another region ?
Although I’ve had lots of phones in the past that I’ve put custom ROMS on I’ve always tried to keep this phone as stock because the same banking apps I rely on wouldn’t work properly on my last phone because they detected it had been rooted.
Searching these forums I’ve found a few guides but nothing for the particular custom version I have. I don’t know if this matters ? I don’t want to risk bricking it with an incompatible ROM
Thanks in advance for any advice you can offer
OK this is weird.
3+ years of no OTA updates. I enquire with Huawei and am told there are none and it is out of support.
Less than a week later and I'm being offered an OTA update.
Staggering coincidence ?
Only thing is it is reporting that I should download and do an SD card update instead of an OTA update as it is detecting that my device has been "modified".
I seem to recall I unlocked it a long time ago to try and root it but the root was unsuccessful.
Update is Android 5.1
EMUI 3.1
G7-L01C432B350CUSTC43D002
I just need to find it somewhere :-/
Harani said:
Hi
I have a Huawei ascend G7 purchased in the UK from “Carphone warehouse” who seem to have been the only UK supplier of this model
The model is G7-L01
Android 4.4.4
EMUI 3.0
Custom version CUSTC432D001
My problem is a few banking apps I rely on have now stopped working as their updated versions insist on android 5 or higher
There has never been an OTA update for this phone since I purchased It
The only official ROMS listed on their website I can find seem to be for the G7-L11
I contacted Huawei support who confirmed that the particular model and custom version I have has no official updates newer than I am currently running and there no planned updates for it.
What are my options for getting this phone upgraded ? if possible I’d like to go with a stock ROM. could I use one from another region ?
Although I’ve had lots of phones in the past that I’ve put custom ROMS on I’ve always tried to keep this phone as stock because the same banking apps I rely on wouldn’t work properly on my last phone because they detected it had been rooted.
Searching these forums I’ve found a few guides but nothing for the particular custom version I have. I don’t know if this matters ? I don’t want to risk bricking it with an incompatible ROM
Thanks in advance for any advice you can offer
Click to expand...
Click to collapse
Harani said:
3+ years of no OTA updates. I enquire with Huawei and am told there are none and it is out of support.
Less than a week later and I'm being offered an OTA update.
Staggering coincidence ?
Only thing is it is reporting that I should download and do an SD card update instead of an OTA update as it is detecting that my device has been "modified".
I seem to recall I unlocked it a long time ago to try and root it but the root was unsuccessful.
Update is Android 5.1
EMUI 3.1
G7-L01C432B350CUSTC43D002
I just need to find it somewhere :-/
Click to expand...
Click to collapse
Hi,
I also got this update notification on Saturday night. I have had this phone for 2 years now and never got a OTA notification until 2 days ago. The phone was working great, good battery life after 2 years and good performance. I use it mainly for youtube, whatsapp, some browsing, music, and calling.
Well, decided that updating to 5.1 would be a good idea but it hasnt. I cannot make any calls (phone disconnects and connects constantly to the mobile network, so every 2 seconds the "only emergency calls" message pops up and doesnt let me make calls). Same for receiving calls, when someone calls me it rings for 2 seconds and then it appears that call has been hung up, then it rings again, 2 seconds and hang up again... the constants connections and disconnections are drainning my battery (from 100% to 7% in 1.5 hours). Contacts didnt work and also messages either. As you go into one of them, it kicks you out of the list to the main screen. Of course this issue affects Data Mobile; I cannot use my phone internet unless its by Wifi.
Going into airplane mode stopped drainning problem plus contacts and messages are working now, but as soon as you turn airplane mode off you wont be able to go into contacts or messages/signal problems back.
Nothing of this happened when I had 4.4.4 version, so its clearly a software issue. Im gonna try doing a hard reset/factory defaults, since I could backup my contacts. And if this doesnt solve the problem, I think the best idea would be custom ROM/go back to 4.4.4.
This is a good phone, if good software is installed on it. It can last some more years.
@g7l01
Hi. I had exactly the same problems on my moms Ascend G7. She updated that OTA and mobile network got constantly shut off and on again. I solved it by doing a backup by Huawei HiSuite over PC. And then reflashed version 340 again manually (instructions at Huawei-Blog). Mobile networks are working again after flash but phone is still not working 100% correct. She gets randomly her mic muted in most calls, or recently her "back" button in navbar disappeared today...?
I'll either downgrade to 4.4.4 version or try lineage os soon.
MIKM.xda said:
@g7l01
Hi. I had exactly the same problems on my moms Ascend G7. She updated that OTA and mobile network got constantly shut off and on again. I solved it by doing a backup by Huawei HiSuite over PC. And then reflashed version 340 again manually (instructions at Huawei-Blog). Mobile networks are working again after flash but phone is still not working 100% correct. She gets randomly her mic muted in most calls, or recently her "back" button in navbar disappeared today...
I'll either downgrade to 4.4.4 version or try lineage os soon.
Click to expand...
Click to collapse
I solved it too! In my case I backed up my contacts to the micro SD card and did factory wipe/reset from the recovery menu (by restarting and pressing vol+ + power). I had all my data in my micro SD card so there wasnt any need to backup or anything. After doing this factory reset everything is working fine: phone signal, calls, contacts, messages, battery life, etc. I installed back the few apps I had and now everything fine, even performance is good! same as in 4.4.4. Im gonna stick with lollipop for a while, If I find any issue itll be time for a custom ROM or downgrade to 4.4.4
Cheers:good:
Hey you know how to to root g7l01

Sep Update

So are the updates good to go now? I did the full updates to unlock my phone after the sim card issue (Rooted as well) but i haven't gone back to it and the phone keeps asking me to update to PPR1.180905.036 and i'm just wondering if that update is good to go OTA if you've rooted your phone and done the roll back to get the sim unlock off.
Pesti13nce said:
So are the updates good to go now? I did the full updates to unlock my phone after the sim card issue (Rooted as well) but i haven't gone back to it and the phone keeps asking me to update to PPR1.180905.036 and i'm just wondering if that update is good to go OTA if you've rooted your phone and done the roll back to get the sim unlock off.
Click to expand...
Click to collapse
36. Is fine. Just careful with Oct update. Not sure yet
backed up my data. grabbed Oct 2018 OTA from Essential's site
rebooted in recovery, sideloaded OTA
after reboot, SIM still unlocked
I can't speak for downloading the OTA from the phone itself, but the above steps worked for me

Essential PH-1 downgrade

Hello yall!
So I am at a complete loss on how to fix the issues with my Essential device.
So I decided to post here in as much detail as I can and hopefully receive some answers.
I purchased my phone used from eBay about a month ago.
According to the listing it was factory unlocked.
I have AT&T prepaid.
Everything was running smoothly for about a week until I receive the notification for the Android Pie OTA.
(At this time my bootloader was not yet unlocked nor was I rooted).
Again everything was fine UNTIL I installed the security patch update.
As soon as I installed and rebooted my sim read as invalid.
I rebooted, tried to mess with network settings, factory reset, etc.
Turning to Google, I realize this is a common issue with the Sprint variant of this device (of course my luck would be for me to unknowingly purchase the Sprint variant not knowing there was any issues) and the pie update.
The main fix for this issue would be of course to downgrade back to Android 8.
Here's my issues...
I unlock my bootloader.
Install the Android 8 firmware from the official Essential site. (made sure to install the one for Sprint variant).
Flash.
The touch screen is not functional. At all.
Flash back to Android Pie and install TWRP
Flash Android 8 custom ROM.
Touch screen still not functional.
So I'm back on Android Pie and touch screen is working, but sim is still invalid.
How are other essential users successful in downgrading the software?
HELP.
stephxo said:
Hello yall!
So I am at a complete loss on how to fix the issues with my Essential device.
So I decided to post here in as much detail as I can and hopefully receive some answers.
I purchased my phone used from eBay about a month ago.
According to the listing it was factory unlocked.
I have AT&T prepaid.
Everything was running smoothly for about a week until I receive the notification for the Android Pie OTA.
(At this time my bootloader was not yet unlocked nor was I rooted).
Again everything was fine UNTIL I installed the security patch update.
As soon as I installed and rebooted my sim read as invalid.
I rebooted, tried to mess with network settings, factory reset, etc.
Turning to Google, I realize this is a common issue with the Sprint variant of this device (of course my luck would be for me to unknowingly purchase the Sprint variant not knowing there was any issues) and the pie update.
The main fix for this issue would be of course to downgrade back to Android 8.
Here's my issues...
I unlock my bootloader.
Install the Android 8 firmware from the official Essential site. (made sure to install the one for Sprint variant).
Flash.
The touch screen is not functional. At all.
Flash back to Android Pie and install TWRP
Flash Android 8 custom ROM.
Touch screen still not functional.
So I'm back on Android Pie and touch screen is working, but sim is still invalid.
How are other essential users successful in downgrading the software?
HELP.
Click to expand...
Click to collapse
Go to the guide section and read the post that says uicc unlock there is a solution outlined.just follow it and your phone will be back in service
stephxo said:
Hello yall!
So I am at a complete loss on how to fix the issues with my Essential device.
So I decided to post here in as much detail as I can and hopefully receive some answers.
I purchased my phone used from eBay about a month ago.
According to the listing it was factory unlocked.
I have AT&T prepaid.
Everything was running smoothly for about a week until I receive the notification for the Android Pie OTA.
(At this time my bootloader was not yet unlocked nor was I rooted).
Again everything was fine UNTIL I installed the security patch update.
As soon as I installed and rebooted my sim read as invalid.
I rebooted, tried to mess with network settings, factory reset, etc.
Turning to Google, I realize this is a common issue with the Sprint variant of this device (of course my luck would be for me to unknowingly purchase the Sprint variant not knowing there was any issues) and the pie update.
The main fix for this issue would be of course to downgrade back to Android 8.
Here's my issues...
I unlock my bootloader.
Install the Android 8 firmware from the official Essential site. (made sure to install the one for Sprint variant).
Flash.
The touch screen is not functional. At all.
Flash back to Android Pie and install TWRP
Flash Android 8 custom ROM.
Touch screen still not functional.
So I'm back on Android Pie and touch screen is working, but sim is still invalid.
How are other essential users successful in downgrading the software?
HELP.
Click to expand...
Click to collapse
Did you unlock your critical partitions along with the bootloader?
arjunv said:
Go to the guide section and read the post that says uicc unlock there is a solution outlined.just follow it and your phone will be back in service
Click to expand...
Click to collapse
Do you think you could link that post for me? I can't seem to find it.
I also don't see any uicc option on my debice. (Not sure or that matters though)
If it's Sprint you need to wait 50 days before you can unlock it. CDMA phones are a pain in the ass to unlock, always buy International if possible!
This thread has some information that might be useful:
https://forum.xda-developers.com/essential-phone/help/unlock-sprint-version-t3720727
Sent from my PH-1 using XDA Labs
SuperBrolySSJ said:
Did you unlock your critical partitions along with the bootloader?
Click to expand...
Click to collapse
This is required for the touch screen firmware to be flashed and OP needs to see this.

Best path to Pie upgrade?

Picked up a Moto 6 Plus (XT1926-7, retla) last month and have been running the latest 8.0 (8.0.0_OPWS27.113-89-5) with unlocked bootloader and Magisk. Working flawless. :good:
Decided to take the plunge to Pie last night, which ended up with me have to do a full restore of a 8.0.0_OPWS27.113-89-5, then taking the OTA to 9.0
Upon successful OTA to 9.0, I then rebooted and used fastboot TWRP to try to take a clean nandroid backup. I could backup all partitions except Data (fork failure to make the rar).
I then rebooted again (still stock, no Magisk install yet), and noticed that I was getting a "dm-verity disabled" warning on my bootup screen and then a warning under System Update check that says "Updates are disable for this device due to compromised system integrity".
Have others tried the same yet? Is this "compromise" due to the unlocked bootloader, or did TWRP trip something? Is it possible to run Pie with Magisk and still be a google certified device?
Just tried again:
* Clean wipe and install to 8.0 (89-5)
* Bare bones phone config.
* enable USB Debug
* Accepted OTA Update and reboot
* Successful update to 9.0 (PPW29.116-11, patch level Dec 1, 2018)
* Play Store version 13.0.23-all [0] [PR] 227930514
* enable USB Debug
* reboot
* following warning on the blue/yellow bootup screen: "Verity mode is set to disabled"
* System Update page: "System Integrity is Compromised", "As your device system integrity is compromised, it is no longer eligible for software updates. Please contact customer service to re-program the device with official software."
EDIT:
* Magisk rooting still works: https://forum.xda-developers.com/g6-plus/how-to/3-how-to-install-root-aka-magisk-t3854244
* TWRP installer works: https://forum.xda-developers.com/g6-plus/how-to/twrp-installer-zip-evert-t3875657
Can you share wich files do you use to upgrade? (Screenshot)
Sent from my Motorola moto g(6) plus using XDA Labs
RokCruz said:
Can you share wich files do you use to upgrade? (Screenshot)
Sent from my Motorola moto g(6) plus using XDA Labs
Click to expand...
Click to collapse
I used the files below to return to stock 8.0 prior to upgrade. I did not use files to upgrade to 9.0, I used the OTA system updater.
https://mirrors.lolinet.com/firmware/moto/evert/official/RETLA/
thump said:
* TWRP installer works: https://forum.xda-developers.com/g6-plus/how-to/twrp-installer-zip-evert-t3875657
Click to expand...
Click to collapse
Hmm. I would not use the twrp installer, since I haven't heard anywhere that it would work flawless with evert. Skip that and use fastboot boot twrp.img to access recovery. Do not flash. Boot.
May i ask you a question kind sir. I have the same model (G6 plus) de same oppw thingy (8.0.0_OPWS27.113-89-5) and when i hit the update button did not get any OTA. It says i have the latest version and still in november security patch. How did you trigger the OTA? Or you sideload it? Thanks kind sir
Nice to see that you had an OTA to Pie. I was about to ask where you live, because I don't have the OTA here in Belgium yet. But then I saw you have a RETLA device, so I guess I will have to wait some more!
Is the phone working well on Pie?
weazie said:
Hmm. I would not use the twrp installer, since I haven't heard anywhere that it would work flawless with evert. Skip that and use fastboot boot twrp.img to access recovery. Do not flash. Boot.
Click to expand...
Click to collapse
I've used both, but the installed one worked identically so far for backing up and installing Magisk.
The_Pacifier said:
May i ask you a question kind sir. I have the same model (G6 plus) de same oppw thingy (8.0.0_OPWS27.113-89-5) and when i hit the update button did not get any OTA. It says i have the latest version and still in november security patch. How did you trigger the OTA? Or you sideload it? Thanks kind sir
Click to expand...
Click to collapse
I'm on the retla software channel, which I believe is the first to get the Pie OTAs.
knevelsg-j said:
Nice to see that you had an OTA to Pie. I was about to ask where you live, because I don't have the OTA here in Belgium yet. But then I saw you have a RETLA device, so I guess I will have to wait some more!
Is the phone working well on Pie?
Click to expand...
Click to collapse
Yep.. purchased on Amazon in the US (I don't think they ever officially released G6+ model direct to US). So far, working smooth. Haven't found any bugs.
Should also note that even with the Verity and "not update eligible" issues, and now rooted with Magisk, it does still show as Play Store Certified.
@thump i am in the retla too. I did not get the pop up update neither via security o update section. I have the same OPWS as yours too ??
The_Pacifier said:
@thump i am in the retla too. I did not get the pop up update neither via security o update section. I have the same OPWS as yours too
Click to expand...
Click to collapse
Weird. Mine badgered me every hour with a "Software Update is Available" notification for the past week. Even when I did the clean stock reflash to 89-5, it notified me a few minutes after clean reboot, before I even got around to checking System Updates. Maybe rolling it out in staggered waves of some type?
thump said:
Weird. Mine badgered me every hour with a "Software Update is Available" notification for the past week. Even when I did the clean stock reflash to 89-5, it notified me a few minutes after clean reboot, before I even got around to checking System Updates. Maybe rolling it out in staggered waves of some type?
Click to expand...
Click to collapse
Yes maybe... latin america is pretty wide...going to keep pressing the update button or in the case a factory reset may help or not?
thump said:
Weird. Mine badgered me every hour with a "Software Update is Available" notification for the past week. Even when I did the clean stock reflash to 89-5, it notified me a few minutes after clean reboot, before I even got around to checking System Updates. Maybe rolling it out in staggered waves of some type?
Click to expand...
Click to collapse
@thump Hello kind sir!! Remember me? Yes the updates are released in staggered waves, just got prompted the Android Pie update!! ?? Appreciate your help.
The_Pacifier said:
@thump Hello kind sir!! Remember me? Yes the updates are released in staggered waves, just got prompted the Android Pie update!! ?? Appreciate your help.
Click to expand...
Click to collapse
Excellent. Good luck!

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