Related
Recently I posted about my 7501 not having any Bluetooth audio.Two trips to HTC finally got that fixed. Now I have the reverse problem. I only have Bluetooth audio. Nothing from the speakers. This started intermittently at first & now there's nothing. I use Bluetooth a lot & it acts as if it's just not switching the speakers back on after I've used bluetooth. I've tried turning the mute/unmute on & off numerous times as well as doing the same with the bluetooth, plus several soft resets & battery removal & reinstalls, nothing. Any ideas? I really don't want to send it off again for repairs or even do a hard reset if possible......Thanks.
this happened to me like last year. however, i didn't have the previous troubles you had. what happened was my unit was bonded to my headset. a call came through and the next thing you know all the sounds were being streamed to the headset only. after unbonding, deleting the connection, resets, removing the battery, etc....nothing changed. i had to do a hard reset...that worked but after like 3 calls all the sounds would stream back to the headset only. the speakers refused to work.
i don't know if this fix is applicable for you. what rom version are you using? is it the original? what i did was upgraded my rom to aku3. my unit was using the original rom when the problem happened. i was reading a lot on the aku3 rom but was hesitant to upgrade. let's face it, everyone who upgrades is always in danger of bricking their units. but in my case, i had nothing to lose....if upgrading my unit did brick it...then i wouldn't feel as bad given the problems i had regarding the bt / non-working speakers.
thankfully the upgrade proved to be successful and it certainly fixed the issue i had. to date i've had no other problems ever since i upgraded to aku3....which is another reason why i'm now hesitant to upgrade to the 4.0 rom. my unit's functioning in tip-top shape and i don't really see the need for the upgrade.
for you, if your unit is on warranty then i would suggest that you send it back to the shop. if all else fails, then perhaps you may start considering the rom upgrade. a friend of mine had the same issue and he mentioned that the feedback from the shop was that his rom was corrupted. thus, he did the upgrade as well and that fixed the problem.
cheers
In the Universal thread, I've come across that problem of yours. The solution was plugging in a wired headset or headphones, then just unplugged it again. This usually brings back the sound to the speakers. I believe the problem lies in the headphone jack and had to be replaced. I don't know if it is similar to what you are experiencing, but it won't hurt to try.
Good luck.
...
Bought a used Nexus 4 for my sister on Ebay. It came rooted and flashed with a custom ROM. I flashed it back to stock 4.2.2. Phone works great for my sister for about 3 weeks. Now she gets no sound from the earpiece. I've Googled for answers and tried most of what I read with no luck. It was on 4.2.2 with .48 radio. I tried flashing the phone to .33 radio, tried flashing the ROM to 4.2.1, tried flashing a custom ROM, etc. Nothing. I tried making phone calls using VOIP apps like Viber, and same no sound from earpiece.
What else can I do? I know warranty doesn't exchange when ownership changes so I guess I'm out of luck trying to warranty it?
ive had 2 like this 1 intermitten and 1 earpiece doesnt work at all id say its bad connections inside the phone or its blown the speaker. your **** out of luck with warranty cause you bought it from ebay but its damaged and software wont fix it.
call an LG service centre and ask how much to fix the earpiece. that's all you can do; hope you got it cheap from ebay.
alternatively how was it sold on eBay ? if it said new etc you can maybe lodge a complaint via ebay and send it back to get your money back but i dont know how that process works and it will only work if the seller lied to you.
good luck.
This is what you want : http://www.ebay.com.au/itm/281128196037?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
I had exactly the same problem. Got someone to replace earpiece for me and working great now
noobdeagle said:
ive had 2 like this 1 intermitten and 1 earpiece doesnt work at all id say its bad connections inside the phone or its blown the speaker. your **** out of luck with warranty cause you bought it from ebay but its damaged and software wont fix it.
call an LG service centre and ask how much to fix the earpiece. that's all you can do; hope you got it cheap from ebay.
alternatively how was it sold on eBay ? if it said new etc you can maybe lodge a complaint via ebay and send it back to get your money back but i dont know how that process works and it will only work if the seller lied to you.
good luck.
Click to expand...
Click to collapse
Try free app soundabout. Disable headset detection and reboot. If this works, you have a headset jack problem. Otherwise probably busted earpiece. Best to try all options.
Sent from my Nexus 4 using Tapatalk 4 Beta
just recently encountered this
This just happened to me going from cm 10.1 (4.2) to 10.2 (4.3) it seems nothing wrong with the hardware because going BACK to 10.1 (4.2) brings back sound to my earpiece... Strange
rivenfire said:
This just happened to me going from cm 10.1 (4.2) to 10.2 (4.3) it seems nothing wrong with the hardware because going BACK to 10.1 (4.2) brings back sound to my earpiece... Strange
Click to expand...
Click to collapse
Your issue is due to the radio version installed with cm 10.1. Because Android 4.3 requires the .84 radio, you must download and flash the .84 radio before flashing cm 10.2. You can download the .84 radio from https://www.copy.com/s/JniBu/4.3 files (mako)
HI there,
recently my sound has stopped from my S4,
I get sound on startup on the SAMSUNG screen 8 times out of 10 but nothing else once the phone is booted
no sound from videos or music with or without headphones!
on calls i managed to gain my sound back by unplugging and plugging in the headphones several times but nothing else, my music is now 'incorrect audio file' when infact they are all the same files that previously worked
Any ideas?
Thanks alot guys
danay said:
HI there,
recently my sound has stopped from my S4,
I get sound on startup on the SAMSUNG screen 8 times out of 10 but nothing else once the phone is booted
no sound from videos or music with or without headphones!
on calls i managed to gain my sound back by unplugging and plugging in the headphones several times but nothing else, my music is now 'incorrect audio file' when infact they are all the same files that previously worked
Any ideas?
Thanks alot guys
Click to expand...
Click to collapse
I have exactly the same problem since Sunday. I was originally running the Antares One/Alucard CM12 build and the sound stopped. I reflashed it, reflashed the official CM11 and now I reflashed the stock rom, all with factory resets, but nothing.On the stock ROM it is the same thing as you - startup sound 80% of the time but nothing after. The sound worked once for maybe 30 seconds but that's it. Also phone is always rebooting/freezing with system ui stopping. It is really frustrating.
I am using the SGH-I337M (Rogers Canada) Galaxy S4.
Thank you.
Flash those modems that are supposed to solve sound/wifi problems?
I can't seem to find one for my version?
Sent from my GT-I9505 using XDA Free mobile app
Also my wifi is working fine?
Sent from my GT-I9505 using XDA Free mobile app
go to sammobile firmware checker
Sent from my GT-I9505 using XDA Free mobile app
http://www.sammobile.com/firmwares/checker/
Here you can get the latest modem for your phone. The idea is that it MIGHT fix the sound problem. Many people say it does.
The only other thing I can suggest is that you flash the stock rom again, via Odin.
I did this for my phone and now stuck at the Samsung bootscreen with know waranty void 0x1
I installed a new speaker - still no sound. So except if it comes from the inside connectors, it seems to be a software issue. But I don't understand how it persists after wiping everything and reinstalling any ROM - stock, CM11, CM12....
topantiquark said:
I installed a new speaker - still no sound. So except if it comes from the inside connectors, it seems to be a software issue. But I don't understand how it persists after wiping everything and reinstalling any ROM - stock, CM11, CM12....
Click to expand...
Click to collapse
Not sure, but... Did you try to re-flash any "new" Kernel (stock or custom) and what about flashing the modem?
GusBH123 said:
Not sure, but... Did you try to re-flash any "new" Kernel (stock or custom) and what about flashing the modem?
Click to expand...
Click to collapse
Yes I tried everything...
So I took the phone apart to verify that everything was well connected on the logic board, everything was ok but i still reconnected everything and nothing. From what I understand the problem is the Audio IC on the logic board [1], that's why I can't play any videos also.
The audio IC needs to be reheated, but I do not have the tools/experience to do it. I looked for logic boards, they were 70$ on iFixit but are now discontinued, and I am not sure if they will be available in the future. On eBay they sell around 200$, and at that price it's not really worth it considering the age of the phone and it also doesn't guarantee its gonna work. I prefer to add more money to buy a One Plus One or Moto X, even if I don't have much money.
[1] http://www.sebertech.com/2014/10/troubleshootingfixing-samsung-galaxy-s4.html
Still no sound after various room flashes, I get random restarts and booting with no signal/inoperable screen until the phone restarts again, once in a while I get sound on start up of the Samsung logo.
I've triedwiping cache partition and factory wipe, flashing wifi fix and bootloader
Don't know where to go next!
I
Sent from my GT-I9505 using XDA Free mobile app
topantiquark said:
The audio IC needs to be reheated, but I do not have the tools/experience to do it.]
Click to expand...
Click to collapse
Check out this thread:
http://forum.xda-developers.com/galaxy-s4/help/galaxy-s4-gt-i9505-audio-section-t2878524
Looks like the problem is the "Audio IC" Chip, but a really don't know either. I would try heating it like said at the link you sent.
It might sound really nuts, :silly: but....Home made solutions "I Would Consider" doing is heating "re-soldering" the chip: (It depends how desperate you are).
- Try some "small repair shops". They might have some tools for it, and usually are cheaper.
- A Blow-dryer, some can get really hot, depends how long, how close, etc; I would also try covering some other parts;
- The Oven. LOL. Seriously, I did this with a friend. Was a old laptop mother board with problems with the video. (Pretty much soldering problem). We did "baked" it, don't remember how long it took, something between 20 to 40 minutes i guess. We used a tiny piece of a solder wire, we left it in a easy spot to see it, when when it was melted we considered that the rest was also in the same condition. We left it cool down, and...... Voialá, the laptop was back alive. Some months later the problem came back. This process was done arround 4 times before the board died for good.
Search for this "oven" solution.
Good Luck!! :good:
GusBH123 said:
Check out this thread:
http://forum.xda-developers.com/galaxy-s4/help/galaxy-s4-gt-i9505-audio-section-t2878524
Looks like the problem is the "Audio IC" Chip, but a really don't know either. I would try heating it like said at the link you sent.
It might sound really nuts, :silly: but....Home made solutions "I Would Consider" doing is heating "re-soldering" the chip: (It depends how desperate you are).
- Try some "small repair shops". They might have some tools for it, and usually are cheaper.
- A Blow-dryer, some can get really hot, depends how long, how close, etc; I would also try covering some other parts;
- The Oven. LOL. Seriously, I did this with a friend. Was a old laptop mother board with problems with the video. (Pretty much soldering problem). We did "baked" it, don't remember how long it took, something between 20 to 40 minutes i guess. We used a tiny piece of a solder wire, we left it in a easy spot to see it, when when it was melted we considered that the rest was also in the same condition. We left it cool down, and...... Voialá, the laptop was back alive. Some months later the problem came back. This process was done arround 4 times before the board died for good.
Search for this "oven" solution.
Good Luck!! :good:
Click to expand...
Click to collapse
Thank you for your answer.
I tried the blow-dryer, but it didn't work.
So I finally found a friend who had a heater + experience in soldering electronics. We heated the chip carefully, waited for it to cool off and it worked! The sound was back, except the mic didn't work on calls but worked with the voice recorder (but didn't have much gain). It was working until maybe an hour ago - and back to the same problem.
I guess we'll have to reheat it again and apply a bit of pressure on the chip.. it is risky but i don't see other solutions - it really is the problem.
im 99% this is software, there surley wouldnt be any sound on startup if the chip was at fault
and various rom flashes semi cured the problem before crashing again
i dont know if theres a way of completely wiping the phone and reinstalling the firmware rather than flashing?
would re partitioning do anything?
im literally stuck
danay said:
im 99% this is software, there surley wouldnt be any sound on startup if the chip was at fault
and various rom flashes semi cured the problem before crashing again
i dont know if theres a way of completely wiping the phone and reinstalling the firmware rather than flashing?
would re partitioning do anything?
im literally stuck
Click to expand...
Click to collapse
I dont know about re partining, cant help you with it.
Did you tried to format/wipe via recovery?
There's a post about getting all the way back to stock, you might try it, since you had semi cured the problem before, even for a while.
Have you tried any "repair shop"? At least to hear what the guy has to say.
Good Luck!
GusBH123 said:
I dont know about re partining, cant help you with it.
Did you tried to format/wipe via recovery?
There's a post about getting all the way back to stock, you might try it, since you had semi cured the problem before, even for a while.
Have you tried any "repair shop"? At least to hear what the guy has to say.
Good Luck!
Click to expand...
Click to collapse
i use stock anyway ive tried various stock flashes :/
ive taken it into several and they either have no idea or say its the speaker which i really dont believe!
i gave tried factory reset and wiping the cache
Hi,
I have the same problem i guess, first symptom i had was glitch on the speaker when phone overheat, then days later earpods distrsion sound, then they wont work anymore, the remote button on it too, did some flashes roms and back to stock, now it s random sound on boot logo sometimes, and the sound will work for 30 sec or 1 minute after, then every sound stops
Whats weird is that apps that require sound make the phone lag, it s like they can see there's a sound problem...
Anyone figured out whats the problem would be great. Pleaaase
Did u try repartitioning when flashing via ODIN?
well Yeah.. so i bought this stick just now on ebay thinking it should be good enought to give away for streaming some live tv and so on, but
this had obviously the WIFI problem and there i was..
Not beeing able to use WIFI i started to search for different roms and after a couple days constantly searching HOW TO- and downloading different ROMS and watching youtube on how to flash i set up to the task once again..
Beeing able to flash both Nvidia tablets, Samsung Telephones, and Xiaomi i felt confident that i would be able to fix this..
But no, i had a couple different roms that started up With start screen but then that was it, nothing more i couldnt get past start boot logo on either of the 3 roms i thought was correct so i startd to search for same chip roms as this has the 3229 rockchip and the AS something number wifichip..
But then after flashing With a unknown rom it wouldnt start up again or even get recogniced by the computer usb again..
I tried the reset button, i tried shortcutting pin 6-7 and most likely all other as well but no Luck..
There is a blue light but its only halfway as Bright as when the stick was ON and working.
So its like its stuck in some low Power recovery or i dont know..
At least it lights up when i plug it in.
this is the stick With the red "plastic antenna"
Its not an antenne after all by lokking at it but maybe it serves some purpose of making People think its an antenna..
Any suggestions will be apreciated as now i consider it as Waste and after just spending 35 USD on it i would like it to at least get it back so i can sideload some games on it and give it away rather than putting it in the trashcan..
I attach link to the crap i bought so you get the idea of what it is and to also avoid..
Thank you all for all help!!
http://www.ebay.com/itm/252678580408
veralynn said:
well Yeah.. so i bought this stick just now on ebay thinking it should be good enought to give away for streaming some live tv and so on, but
this had obviously the WIFI problem and there i was..
Not beeing able to use WIFI i started to search for different roms and after a couple days constantly searching HOW TO- and downloading different ROMS and watching youtube on how to flash i set up to the task once again..
Beeing able to flash both Nvidia tablets, Samsung Telephones, and Xiaomi i felt confident that i would be able to fix this..
But no, i had a couple different roms that started up With start screen but then that was it, nothing more i couldnt get past start boot logo on either of the 3 roms i thought was correct so i startd to search for same chip roms as this has the 3229 rockchip and the AS something number wifichip..
But then after flashing With a unknown rom it wouldnt start up again or even get recogniced by the computer usb again..
I tried the reset button, i tried shortcutting pin 6-7 and most likely all other as well but no Luck..
There is a blue light but its only halfway as Bright as when the stick was ON and working.
So its like its stuck in some low Power recovery or i dont know..
At least it lights up when i plug it in.
this is the stick With the red "plastic antenna"
Its not an antenne after all by lokking at it but maybe it serves some purpose of making People think its an antenna..
Any suggestions will be apreciated as now i consider it as Waste and after just spending 35 USD on it i would like it to at least get it back so i can sideload some games on it and give it away rather than putting it in the trashcan..
I attach link to the crap i bought so you get the idea of what it is and to also avoid..
Thank you all for all help!!
http://www.ebay.com/itm/252678580408
Click to expand...
Click to collapse
Hi.
I think I have the same device as you. And also I tried to flash another rom without success, so until I find a good rom, its just a small brick.
I also been in the same situation as you, but you have to short pins 7-8 to revive. Its the pins facing the middle of the device, and counting from the device edge/side.
Good luck. If you find a working rom for it, let me know
No, i have had no luck. Piece of **** device.
Got 80% refund from seller after a couple weeks of complaining.
Just throw it away and buy a ZAPPATI media player or a Nvidia shield if you dont use any 3D.
veralynn said:
No, i have had no luck. Piece of **** device.
Got 80% refund from seller after a couple weeks of complaining.
Just throw it away and buy a ZAPPATI media player or a Nvidia shield if you dont use any 3D.
Click to expand...
Click to collapse
Hi again.
If you ever revive your dongle, you can get a working rom from the following link:
http://freaktab.com/forum/tv-player-support/rockchip-based-tv-players/rk3229-devices/firmware-roms-tools-bg/623420-mk809iv-rk3229-bricked-how-to-unbrick?p=646882#post646882
It worked for me
Thanks. I will try. Any tips in how to revive it??
I also have an mk809iv. I couldn't get developer options to show after tapping build number but it said "no need you are already a developer" (I assume its preunlocked?) I got bored and decided to flash a rom. I have the rockchip factory tool and rockchip batch tool. I tried flashing an update and the problems began lol
OK..... The stick now doesn't have a blue led on AT All. Tried original mains power source different USB cables different ports on laptop etc.
When I connect it to the TV it doesn't show up on the hdmi. Have I really fried it properly ?
Is there a way to use command on pc or adb shell or something to unlock the bootloader. In batch tool I can see the device after shorting pin 6/7 method but when I load firmware and start to flash then it comes up with failed at boot every time and on different versions of the tool.
I rooted the device before with King root (not king o root) and flashed supersu via rom installer app. Assuming that developer options are open by default, the device should be rooted now...... Right? ?
Anyway is there a way to uninstall all the software and reinstall the manufacturers firmware via the pc ? I have included pics of the board, but when looking at other people's pics the have a lot more chips and nand chips etc mine has one chip on the back and on the other side what I presume to be a heat sync (look like a bit of a tin can
Lol)
I have been on many forums for about 48hrs straight now ? and still can't find answers *sigh*
Recap:- 1 is it fried
2 if not can I sort it via pc
3 HOW?! lol
One last thing, would it run on cyanogenmod 11 ? it's an android device running kit kat and my gingerbread S2 is now on cm11 or are the internal "gibbons" different ?
Many thanks to anyone who can lend me a hand ??
Hey Guys,
Now my Moto G4 Plus is facing a weird issue. No Sound from speaker and headphone. The microphone is also not working.:crying:
But the bluetooth headset is working Fine.In the first time of occurrence, a restart solves the issue. But after some restarts, the method of restarting is not working for gaining or achieving sound.Now my phone have zero sound. But some times the phone's speaker, headphone and microphone(everything works fine).
I thought it was a software issue. Therefore, i tried all ROMS including Stock(Marshmallow & Nougat) and Custom ROMS. Unfortunately the flashing didn't fixed the issue.
You guys may think that it's a hardware issue.But if it's a hardware issue, then how the phone was completely operational without any single bugs at sometimes(Perfectly fine at those times).
What's not working now:
*External speaker
*Headphone jack
*Microphone
Please Help Guys
Sounds like a hardware problem...
Have Warranty but can't claim due to Unlocked bootloader
strongst said:
Sounds like a hardware problem...
Click to expand...
Click to collapse
The problem is after the June Security Patch update which have upgraded the Bootloader (bootloader once upgraded can't be downgraded).Therefore I can't relock the bootloader(still there is no firmware from Motorola built with June security patch).I have warranty. But if the problem is with the motherboard, it'll take 60% of the phone's entire price to replace it
Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?
echo92 said:
Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?
Click to expand...
Click to collapse
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened
Supersteam said:
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened
Click to expand...
Click to collapse
Buy 1 month of Asurion insurance, toss in water, claim insurance, pay copay, get refurbed phone
same problem
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up
simalv97 said:
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up
Click to expand...
Click to collapse
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.
Supersteam said:
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.
Click to expand...
Click to collapse
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Okay.Thank you. I hope you can fix the issue. And please don't forget to tell the status after opening the phone
Status
simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Have you fixed your phone?
finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound
simalv97 said:
finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound
Click to expand...
Click to collapse
I did the same on a friend's XT1644 and still no sound.
I think the problem is worse. Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
Sometimes audio work on headphones. Most of the time doesn't.
I've flashed the stock ROM with june security patch and I can't downgrade because the bootloader is new.
Any tips?
I had the same problem in my moto G4
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker
I'm having the same problem, phone boots with a static blue motorola logo, no sound, no mic. I just got the phone though and it worked for about 2-3 weeks. I would have thought if it was a security patch in June I would have gotten it sooner and had problems right away.
Hi guys, i will try a solution for this bug, but i need of the folder proc/asound, can anyone disponibilize for me?
Sorry my bad english, i'm brazilian.
Has anyone found a solution. Please inform soon even I'm facing this issue.
Did anyone find solution for it. Having same problem.
rudyrdz said:
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker
Click to expand...
Click to collapse
I think you are write but yesterday when I was listening to music with a pair of earphone connected to Moto g4 plus. And when I removed them then the sounds were not coming from speakers. After that I do a factory reset and the problem was solved.
el_charlie said:
Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
Click to expand...
Click to collapse
I have what appears to be the same problem. I have an XT1625 running Android 7.0, security patch level 1 April 2018, build number NPJS25.93-14.7-8. The phone is bone stock. Bootloader has always been locked.
My problems began when the phone began to reboot on its own two or three times a week, then I noticed I had no audio from time to time, and a reboot restored the audio. Then I ended up with no audio at all, where I am now.
I have booted into safe mode with no improvements, then performed a factory reset. The phone boots most of the time now with a static blue motorola logo, and I notice that the screen dims about halfway through the boot process. When the phone finishes booting, I get the following notification: "Configuring your mobile network retry x of 5" after it retries 5 times, that notification goes away.
No application requiring sound works. I can send a text via Hangouts, but when I try a voice call using hangouts, nothing happens.
I'm thinking the phone is now a toy for my granddaughter, but I thought I'd check in here in case anyone has any related information.
Thanks for any help.