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I made a discovery regarding pictures disappearing and videos becoming permanently corrupt that I find hard to believe, considering the presumed maturity of development (Product Management) on Samsung's Galaxy S4.
Discovery came in a "painful" way, i.e., emotionally - frustratingly - angering
It started when I lost several priceless pictures and videos from my daughter's graduation from the College of Nursing.
On our way home, I decided to move the pictures to a folder, I then deleted some pics and moved the entire folder to the memory card. I uploaded a few to my Onedrive but wanted to wait to get home to transfer the rest because of 4G costs.
Well, when I got home, most of the pictures were gone!!!
I was stumped.But it also explained what may have happened to the pics/vids I took of conversation between my mother and sister when my sister was breathing her last breaths, falling to cancer.
The good news for my daughter's pics is with Onedrive Synching, and WiFi in most places where I've taken photos, I've since retained most of my pictures, but some are gone forever, or so it would seem.
Here's my hypothesis I'd appreciate a response to.
I hypothesize that the cameras, during "capture" write to a temp folder in internal memory, then transfer the photos to either the internal camera folder, or to external "card" if that's how you have the camera set.
That's where the problem is. What if your SD card is bad, as I discovered was the case with mine? You can not write to it.
And here's my accusations against Samsung/google for what I consider to be minimally amateur Product Management/Development Management, at the least, if not injurious and worthy of a law suit by some ambulance chaser.
Based on observation and hypothesis, here are my accusations/analyses, :
AT&T/Samsung/google:
1. Do not allow me access to internal memory any more. The phone is "locked down" and therefore I cannot get to internal memory with undelete software.
2. Did not think through the ramifications of what that would mean in the event of accidental deletion of files, let alone priceless photos and videos, and so their amateur, imbecile brains failed to provide an undelete "button".
3. Do not verify written/moved files, before deletion, when the camera is configured to store images on the external card. They ASSume, rather, they surely were written, and simply delete them from the temporary area.
4. Do not warn me that the external card cannot be written to, and therefore fail at the move function.
laughable amateur stuff!!
Can anyone verify my hypothesis?
I'm further speculating the files remain in the temporary folder, deleted. Is this a correct hypothesis. One reason I believe it is, is because upon inserting an SD, the popup tells you it is configuring the SD for camera, except "burst". Of course, this adds 5. to the list above.
5. Do not test to then warn me, by simply writing a quick file to the card, that the card cannot be written to.
So when you shoot vids and photos, you can review them for a few minutes, then they "magically" "mysteriously" disappear (pics), or become corrupt (vids). I uploaded a video of a dolphin jumping fully out of the water to my facebook last week, I then went to show it to my daughter and it was gone, except it was on facebook,, in very poor quality.
Can anyone tell me where the temp folder it is? Is it accessible without "root" ing?
Will "root" ing format it?
I found a utility that can recover even after a format. Has anyone tried any of those after "root" ing?
SprintGalSII said:
Will "root" ing format it?
Click to expand...
Click to collapse
We need more information... but there is a good chance you can root without losing any data.
Go to your About Device and provide us with the listed fields.
Model Number
Baseband Version
THANK YOU!!! Here you go.
NighthawkXL said:
We need more information... but there is a good chance you can root without losing any data.
Go to your About Device and provide us with the listed fields.
Model Number:
Baseband Version:
Click to expand...
Click to collapse
[*]Model Number: SGH-I337
[*]Baseband Version: I337UCUFNC1
NOTE: I have a Samsung Galaxy S4 through AT&T. I can't figure out how to change my screen name from my first on here which was S2.
SprintGalSII said:
[*]Model Number: SGH-I337
[*]Baseband Version: I337UCUFNC1
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Click to collapse
Your in luck, simply go to https://towelroot.com/ on your phones web browser, tap the Lamba symbol which will download a APK, open the APK and install Towel Root, once the app is open hit the "Make it Ra1n" button. Once that's done head over to the Play Store and grab the SuperSU app. If you need further instruction you can PM me or call me via Skype.
Got my 6P yesterday and getting it set up. I Have an issue I just can't seem to get around easily. I have all my pics from my last phone stored on my computer. If I copy those pics to the internal storage of my new phone google photos will create duplicates correct? If so how can I avoid this? I'm sure I am overlooking something. Thanks
I think it intelligently skips dupes based on file name and timestamp info. I had Google Photos on my Nexus 6 and loaded it onto my 6p to get access to all the old ones. I then remembered that I had a ton of photos in Dropbox and Copy with their respective photo backup options from multiple years on old phones (before Google Photos existed). I went on my PC and downloaded ALL of them (like 3,000 photos) then uploaded via Google Photos web. Some of those were already in there for sure, and it does not appear there are duplicates. I would try it with a small test that you know for sure is in there and see if it dupes, and if it doesn't, just upload from PC. No need to move to your phone first.
I used Chrome and I just dragged and dropped the photos onto the Google Photos tab and it uploaded. I let it run overnight and it did almost 2,000 photos in one shot, just took a while.
fury683 said:
I think it intelligently skips dupes based on file name and timestamp info. I had Google Photos on my Nexus 6 and loaded it onto my 6p to get access to all the old ones. I then remembered that I had a ton of photos in Dropbox and Copy with their respective photo backup options from multiple years on old phones (before Google Photos existed). I went on my PC and downloaded ALL of them (like 3,000 photos) then uploaded via Google Photos web. Some of those were already in there for sure, and it does not appear there are duplicates. I would try it with a small test that you know for sure is in there and see if it dupes, and if it doesn't, just upload from PC. No need to move to your phone first.
I used Chrome and I just dragged and dropped the photos onto the Google Photos tab and it uploaded. I let it run overnight and it did almost 2,000 photos in one shot, just took a while.
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Thanks, that kinda worked. I disabled backup before copying the pics to my phone just in case it started backing things up. It did appear there were many duplicates but it was easy to see what was a duplicate bu the not backed up icon in the pics. Once I removed them I turned back up back on. Minor inconvenience.
Hi All,
Took part in a 17 mile run and took a bunch of photos. Even posted one of the photos on Instagram. I ran with the phone in a belt pouch with Runkeeper and Strava running. At the end of the run, I found a whole bunch of apps open and swiped them closed(this has happened in the past due to the phone being bounced/rubbed around while running. Runkeeper and Stava worked fine and saved my run. When I went to check my photos that I had taken, they were all gone from Google Photos and my Camera gallery except in Google Photos, the IG photo was saved.
What happened? And is there any way of recovering them? I disabled sync and have not turned on the wifi on the phone to prevent the phone from overwriting anything that may still be in memory. The phone is unrooted. I have tried Wondershare Dr.Fone for ?Androiid with no success and it suggests to root the phone. I really would like to recover these photos if possibly.
Any help would be appreciated. Thanks!
Anyway to get the Nexus 6P to show as a drive? Most of the recovery programs are looking for drives and only my C: (hard drive is showing) though my 6P is connected by USB MTP.
fwiw - I noticed using Windows Explorer in the DCIM/Camera foldder there are some photos(look like just thumbnails based on size) from yesterday but when viewing them, they are actually thumbnails/pics from Friday though the date stamp was 2/27. Wonder if things are also corrupted.
Remembered that Android does not allow to be recognized as a USB Mass Storage Device. I found this program that allows you to map a MTP device as a Virtual Drive - http://www.mtpdrive.com/download.html
So far, Programs do not recognize the drive but Windows Explorer does.
It won't help you with this situation, but Dumpster is a fantastic app to protect yourself going forward.
^this!
Thanks, will install later on. Actually, I noticed a number of photos that I took the night before are missing from the camera gallery also but those were uploaded to Google photos.
Still don't understand how photos could have been deleted.
I'm noticing that I'm building up Image data even though I'm deleting every picture I take off of the device once it's uploaded to the cloud. However when I check the SD card storage the pictures are still there. Thumbnails as well. Hire can I fix this?
Bueller.... Bueller?
So far I've tried deleting data from Photos camera, and media storage to no avail.
I'm thinking it might have to do with the trash holding photos for 60 days before permanently deleting.
I'm thinking it might have to do with the trash holding photos for 60 days before permanently deleting.
AndrasLOHF said:
I'm noticing that I'm building up Image data even though I'm deleting every picture I take off of the device once it's uploaded to the cloud. However when I check the SD card storage the pictures are still there. Thumbnails as well. Hire can I fix this?
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Not sure if you've done this, but with newest version of photos, you can go into Settings and select Free Up Space and then it'll look for already uploaded photo to the cloud and remove it from your device. I do this about every 2 weeks to free up the device. I recommend cross reference the photos between app and photos.google.com to make sure. Also have NAS locally to back it up too.
Like the title says, my wife is pretty upset. I got us both new unlocked s8+'s from best buy just prior to our cross country trip with our kids.
No SD card installed.
She took 200+ pictures and today they are gone. Only videos remain in the gallery, in my files, or even using a file explorer.
I called Samsung, waste of my time.
Google drive is the only cloud app being used (for documents), pics aren't there.
Any advice or thoughts? I've seen older posts on forums of this happening on android phones and not of the fixes have worked. (Clear cache, search for and remove .nomedia files)
Thanks,
Dave
Sent from my SM-G955U1 using Tapatalk
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
Kirbocolypse said:
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
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I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.
I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...
There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....
Sent from my SM-G955U1 using Tapatalk
If internal then she must have done something, if pics dissapear from sdcard its most like corrupt, best is to have that when u take pics it automatically syncs to a cloud service for backup.
Arcolog2 said:
I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.
I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...
There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....
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Are you going to root? Afaik you can only do that on the exynos version (not usa)
Correct. No root available yet/ever, was just saying root seems like the only way people are getting back full res lost photos.
Sent from my SM-G955U1 using Tapatalk
3 Questions
What gallery app are you using? Did she hide or exclude any folders by accident?
Thirdly, try running a recovery programme. You can get for free on the net. So long as she has taken no further photos or put anything else on hard drive should be able to recover.
Finally check all folders on phone and also check camera app settings to ensure the folder they are saving too is correct.
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.
My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.
Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
No root available for S8 yet so none of the recovery tools work, your photos are really gone, that's so sad.
Suggest keep your Google photos sync on and regular backup of your entire phone with Samsung Smart Switch PC version.
See if this help to recover photos from Samsung Galaxy S8+.
Why do you need root to access recovery programme?
MixEcoSystem said:
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.
My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.
Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
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Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).
I don't know why root is required to access the non-root folders for a deep scan, but they do.
I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.
And yes, it was internal storage like everyone days.
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.
I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.
Sent from my SM-G955U1 using Tapatalk
Arcolog2 said:
Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).
I don't know why root is required to access the non-root folders for a deep scan, but they do.
I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.
And yes, it was internal storage like everyone days.
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.
I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.
Sent from my SM-G955U1 using Tapatalk
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You guys can try a factory reset. I am actually going to observe this phenomenon happen. Also my mom doesn't like loosing her game saves. I told her to copy her pictures and videos frequently to her laptop in case it happens again (and it will happen again).
Arcolog2 said:
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
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Click to collapse
Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.
https://play.google.com/store/apps/details?id=sweesoft.sweethome
The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.
mbashat said:
Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.
https://play.google.com/store/apps/details?id=sweesoft.sweethome
The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.
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Thank you, I will look it up in the morning.
Sent from my SM-G955U1 using Tapatalk
Root is now out on the S8 (snapdragon) variant so you may still be able to recover them if you haven't found a fix :good:
Galaxy S8 photos vanished
Many thanks for this post. I suffered from exactly same problem yesterday. This is the first time ever I had this problem with Samsung. I have been user of Samsung S2, S5 and now S8.
I am extremely disappointed that one of the most expensive mobiles has caused this problem. I am going to contact samsung about it because many important picture files lost.
The only precipitant was that my battery completely drained out yesterday and when I turned it on there was loss of photos last from three days.
This is completely unacceptable service from such an expensive mobile. I am very upset. My camera photos gets saved in SD card and are backed up by samsung cloud as well as in google drive.
Please help me with suggestions to recover the lost data.
Samsung s8 plus issues lossing pictures
Thought samsung is the best of the best in phones software and the rest all in one phone but clearly I was wrong I lost loads of pictures on my samsung s8 I sold yesterday and my samsung s8 plus now doing the same thing to lost 100plus pics to I'm going sell this one it's my contract phone but I don't care I just carry on paying it off but I get better phone then this that I can trust....best ones are Vodafone platinum 7 and Vodafone v8 so far are the best phones money can buy reliable to and trustworthy..... samsung makers are in software they need to do better much more improvements to
Please help me.
My problem was: suddenly my pictures disappeared from the Samsung Gallery App, but they do exist on several folders for ex. DCIM/Camera. Why arent they appearing inside Samsung Gallery? I did nothing different than what I usually do... I am so mad about this! I even did factory reset and I still cant see my pictures on Samsung Gallery
Same issue here. Just moved over from iPhone.
I've noticed that so far the pics affected have been in their own albums. One was hidden and one wasn't. 1 photo remains from the one that wasn't hidden. I think it only remains because I had texted the pic to someone.
Internal storage.
Developer Mode On.
Auto Update Off.
Have connected phone to a PC via USB prior to issue.
Images don't show in the file folders when I browse them from the My Files app, either. They're gone.
The other odd thing is this may have only started after changing this device name in About Phone.
Anyone else have a changed device name?
You guys should sync with Google Photos!