Google Photos not deleting files from device. - Nexus 6P Q&A, Help & Troubleshooting

I'm noticing that I'm building up Image data even though I'm deleting every picture I take off of the device once it's uploaded to the cloud. However when I check the SD card storage the pictures are still there. Thumbnails as well. Hire can I fix this?

Bueller.... Bueller?
So far I've tried deleting data from Photos camera, and media storage to no avail.

I'm thinking it might have to do with the trash holding photos for 60 days before permanently deleting.

I'm thinking it might have to do with the trash holding photos for 60 days before permanently deleting.

AndrasLOHF said:
I'm noticing that I'm building up Image data even though I'm deleting every picture I take off of the device once it's uploaded to the cloud. However when I check the SD card storage the pictures are still there. Thumbnails as well. Hire can I fix this?
Click to expand...
Click to collapse
Not sure if you've done this, but with newest version of photos, you can go into Settings and select Free Up Space and then it'll look for already uploaded photo to the cloud and remove it from your device. I do this about every 2 weeks to free up the device. I recommend cross reference the photos between app and photos.google.com to make sure. Also have NAS locally to back it up too.

Related

[Q] Forced reset and phantom photos

OK, I don't get this at all and need a little help.
About two weeks ago I was locked out of my phone (a problem some of you may have seen posted more than a few time).
I am synched with the Exchange server here at work and they force out a password policy. After too many tries, soft resets and other the damn thing wiped ALL my data including my SD card.
Since then I have hacked the registry and disabled the lock policy (sorry MIS).
I had a LOT of pictures on that SD card (kids, family et al). Luckily I had off-loaded most of them just before the wipe took place, but I did lose quite a few save for about a week's worth.
Since reestablishing my "Album" and directing it to the SD card I am now saving pics as I had been (SD Card), but on my device there are these phantom images!
Some of them are pictures that I lost! I don't know how as they were being stored on the old SD card, but they are listed as on "my device" and every single one in their own separate folder (ie. 110C4E1, 14AE0F4B, etc.) listed when I go to the Album tab and then press "albums" again twice.
In addition, some of the photos are only thumbnail size while some are the originals in their full glory.
Added to this I see separate folders holding a multitude of pics from browsing and facebook!
I cannot find a centralized location to either recover the photos that I had lost and/or clean out the ones I don't need (it looks like browser cache).
I was able to send myself one of the photos by email and it had a ridiculously long name (40322_424045451143_521416143_4867882_1223745_n.jpg). This was one of the photos of one of my kids! I have it, but I want to find the directory where it resides and just can't even when using search features.
PLEASE NOTE: They are on my device, not my SD card as HTC was kind enough to send me a new SD card noting there have been some faulty ones about. The SD card in there is brand new.
There is no DCIM folder on my device as I store all my photos on my SD card.
Also note: after the wipe I did four hard resets...FOUR and these photos are somehow still in my device! I am thankful, but why are they there and how can I recover them?
Thanks for reading this far and hopefully some guidance will be forthcoming.
Any ideas on these photos?
I know that some of them are facebook avatars...where are those stored on the device?
I just need the path!

Photo synch to Dropbox

Probably more of a question about Dropbox than the phone.
I have it set to synch photos from the phone to Dropbox. Now I have accounts set up in Just Pictures for access to my online photos. And, all of my online photos are also synching to Dropbox.
Any thoughts on how to stop that, and upload just pictures that are actually on the phone?
Just to clarify, you have "JustPictures!" and Dropbox installed on your phone. Everything you have posted online to JustPictures! automatically downloads to your phone. Dropbox then uploads all of those photos to your Dropbox account?
By default, the Android Dropbox app only automatically uploads photos taken with the phone camera. So anything in /mnt/sdcard/DCIM/ (or /mnt/extSdCard/dcim/ if you've set your camera to save to an external SD card).
Files in any other folders need to be manually uploaded in the Android Dropbox app. The first thing I'd check would be the location where JustPictures! is synching files to. If Justpictures downloads your online photos in to one of the phone camera folders above, then dropbox will think those are new pictures from the camera and upload them to dropbox.
Hope that helps.
What you say makes sense, and what I would expect.
I'll check out your theory. However, I am skeptical, only because it is downloading full resolution (ie 5184X3186 photos), and I don't think the full res ones get downloaded, but I sure could be wrong. I do feel it is downloading some I haven't even looked at.
I'll post back on what I find.
Yeah I did some testing and dropbox will upload any pictures/videos that show up in your /dcim folder.
I tested by copying pictures I had saved in another folder to the /dcim folder.
/mnt/sdcard/download ----> /mnt/sdcard/dcim/
dropbox uploaded any pictures in ../dcim or ../dcim/camera.
I do not even find these pictures on my phone. New or old one.
But...I do now have a theory.
I have an ASUS tablet, and I had used it while on a trip (from which many of these pictures are in the Dropbox upload for phone folder) to copy the pics from an SD card to a hard drive, pictures from my Canon Camera.
Now, while none of them were in the DCIM folder on the SD card, the pics on the SD card from the camera are in DCIM/100CANON. It would seem it copied them from there.
BUT...I did this while in Yellowstone, and was just connected via a poor WiFi at the lodge. I'm impressed it moved that much data up.
This is the only think I can think of and I guess it makes sense. I turned off the function on the tablet in Dropbox for copying camera photos.
Thanks for the input. Got me going down the right track.
Ah, yep. That'd be it. I think dropbox looks in all subfolders of /dcim
Glad you got it figured out.

[Q] Restore deleted photos, strange problem

Hi there, I really need your help!
Whilst setting up an owncloud server and messing with the app on my phone it had somehow created a duplicate camera folder. Now instead of looking in that folder to check photos (they both said they had the same number in) I just took another picture, checked what folder went up in value and deleted the other, STUPIDLY!
So as you can guess, 90% of my photos and vids were in the folder I deleted. I've tried all ways to get the nexus 4 mounted as a drive but to no avail. I used a piece of software called Dr.Fone and it did actually see all the missing photos but upon restoring them most were screwed when you actually wanted to open them (thumbnails were fine) or the resolution/file size was not the same as the original.
Now, if I browse my phone and go to my camera folder I can see EVERY file in there, 10GB worth and all the right file sizes etc. My phone says I have 12gb free space so something is obviously up. I can't seem to copy these over or view them either. Again if I got in to the photos app I can see 95% of the thumbnails fine but they just won't open.
Does anyone have any ideas if or how I can get these photos back as there are lots of my young daughter on there including her 1st birthday party
Quite ironic really that it was the setting up of the backup solution for ours phone that led to this!!!!!!
TIA
Do not take anymore pictures or add anymore files to the disk or you will further corrupt it and overwrite the old ones.
Sent from my Nexus 4 using XDA Free mobile app

Google Photos Issue?

Got my 6P yesterday and getting it set up. I Have an issue I just can't seem to get around easily. I have all my pics from my last phone stored on my computer. If I copy those pics to the internal storage of my new phone google photos will create duplicates correct? If so how can I avoid this? I'm sure I am overlooking something. Thanks
I think it intelligently skips dupes based on file name and timestamp info. I had Google Photos on my Nexus 6 and loaded it onto my 6p to get access to all the old ones. I then remembered that I had a ton of photos in Dropbox and Copy with their respective photo backup options from multiple years on old phones (before Google Photos existed). I went on my PC and downloaded ALL of them (like 3,000 photos) then uploaded via Google Photos web. Some of those were already in there for sure, and it does not appear there are duplicates. I would try it with a small test that you know for sure is in there and see if it dupes, and if it doesn't, just upload from PC. No need to move to your phone first.
I used Chrome and I just dragged and dropped the photos onto the Google Photos tab and it uploaded. I let it run overnight and it did almost 2,000 photos in one shot, just took a while.
fury683 said:
I think it intelligently skips dupes based on file name and timestamp info. I had Google Photos on my Nexus 6 and loaded it onto my 6p to get access to all the old ones. I then remembered that I had a ton of photos in Dropbox and Copy with their respective photo backup options from multiple years on old phones (before Google Photos existed). I went on my PC and downloaded ALL of them (like 3,000 photos) then uploaded via Google Photos web. Some of those were already in there for sure, and it does not appear there are duplicates. I would try it with a small test that you know for sure is in there and see if it dupes, and if it doesn't, just upload from PC. No need to move to your phone first.
I used Chrome and I just dragged and dropped the photos onto the Google Photos tab and it uploaded. I let it run overnight and it did almost 2,000 photos in one shot, just took a while.
Click to expand...
Click to collapse
Thanks, that kinda worked. I disabled backup before copying the pics to my phone just in case it started backing things up. It did appear there were many duplicates but it was easy to see what was a duplicate bu the not backed up icon in the pics. Once I removed them I turned back up back on. Minor inconvenience.

All Pictures disappeared from gallery?

Like the title says, my wife is pretty upset. I got us both new unlocked s8+'s from best buy just prior to our cross country trip with our kids.
No SD card installed.
She took 200+ pictures and today they are gone. Only videos remain in the gallery, in my files, or even using a file explorer.
I called Samsung, waste of my time.
Google drive is the only cloud app being used (for documents), pics aren't there.
Any advice or thoughts? I've seen older posts on forums of this happening on android phones and not of the fixes have worked. (Clear cache, search for and remove .nomedia files)
Thanks,
Dave
Sent from my SM-G955U1 using Tapatalk
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
Kirbocolypse said:
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
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Click to collapse
I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.
I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...
There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....
Sent from my SM-G955U1 using Tapatalk
If internal then she must have done something, if pics dissapear from sdcard its most like corrupt, best is to have that when u take pics it automatically syncs to a cloud service for backup.
Arcolog2 said:
I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.
I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...
There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....
Click to expand...
Click to collapse
Are you going to root? Afaik you can only do that on the exynos version (not usa)
Correct. No root available yet/ever, was just saying root seems like the only way people are getting back full res lost photos.
Sent from my SM-G955U1 using Tapatalk
3 Questions
What gallery app are you using? Did she hide or exclude any folders by accident?
Thirdly, try running a recovery programme. You can get for free on the net. So long as she has taken no further photos or put anything else on hard drive should be able to recover.
Finally check all folders on phone and also check camera app settings to ensure the folder they are saving too is correct.
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.
My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.
Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
No root available for S8 yet so none of the recovery tools work, your photos are really gone, that's so sad.
Suggest keep your Google photos sync on and regular backup of your entire phone with Samsung Smart Switch PC version.
See if this help to recover photos from Samsung Galaxy S8+.
Why do you need root to access recovery programme?
MixEcoSystem said:
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.
My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.
Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
Click to expand...
Click to collapse
Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).
I don't know why root is required to access the non-root folders for a deep scan, but they do.
I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.
And yes, it was internal storage like everyone days.
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.
I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.
Sent from my SM-G955U1 using Tapatalk
Arcolog2 said:
Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).
I don't know why root is required to access the non-root folders for a deep scan, but they do.
I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.
And yes, it was internal storage like everyone days.
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.
I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.
Sent from my SM-G955U1 using Tapatalk
Click to expand...
Click to collapse
You guys can try a factory reset. I am actually going to observe this phenomenon happen. Also my mom doesn't like loosing her game saves. I told her to copy her pictures and videos frequently to her laptop in case it happens again (and it will happen again).
Arcolog2 said:
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.
Click to expand...
Click to collapse
Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.
https://play.google.com/store/apps/details?id=sweesoft.sweethome
The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.
mbashat said:
Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.
https://play.google.com/store/apps/details?id=sweesoft.sweethome
The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.
Click to expand...
Click to collapse
Thank you, I will look it up in the morning.
Sent from my SM-G955U1 using Tapatalk
Root is now out on the S8 (snapdragon) variant so you may still be able to recover them if you haven't found a fix :good:
Galaxy S8 photos vanished
Many thanks for this post. I suffered from exactly same problem yesterday. This is the first time ever I had this problem with Samsung. I have been user of Samsung S2, S5 and now S8.
I am extremely disappointed that one of the most expensive mobiles has caused this problem. I am going to contact samsung about it because many important picture files lost.
The only precipitant was that my battery completely drained out yesterday and when I turned it on there was loss of photos last from three days.
This is completely unacceptable service from such an expensive mobile. I am very upset. My camera photos gets saved in SD card and are backed up by samsung cloud as well as in google drive.
Please help me with suggestions to recover the lost data.
Samsung s8 plus issues lossing pictures
Thought samsung is the best of the best in phones software and the rest all in one phone but clearly I was wrong I lost loads of pictures on my samsung s8 I sold yesterday and my samsung s8 plus now doing the same thing to lost 100plus pics to I'm going sell this one it's my contract phone but I don't care I just carry on paying it off but I get better phone then this that I can trust....best ones are Vodafone platinum 7 and Vodafone v8 so far are the best phones money can buy reliable to and trustworthy..... samsung makers are in software they need to do better much more improvements to
Please help me.
My problem was: suddenly my pictures disappeared from the Samsung Gallery App, but they do exist on several folders for ex. DCIM/Camera. Why arent they appearing inside Samsung Gallery? I did nothing different than what I usually do... I am so mad about this! I even did factory reset and I still cant see my pictures on Samsung Gallery
Same issue here. Just moved over from iPhone.
I've noticed that so far the pics affected have been in their own albums. One was hidden and one wasn't. 1 photo remains from the one that wasn't hidden. I think it only remains because I had texted the pic to someone.
Internal storage.
Developer Mode On.
Auto Update Off.
Have connected phone to a PC via USB prior to issue.
Images don't show in the file folders when I browse them from the My Files app, either. They're gone.
The other odd thing is this may have only started after changing this device name in About Phone.
Anyone else have a changed device name?
You guys should sync with Google Photos!

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