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Hello,
I bought a Nexus Q off eBay and it came in today. I got it plugged in to my TV but after the setup was completed, I'm unable to connect to the device through both my phone and tablet. The TV just outputs a blue circle. In the Nexus Q app, it has "Living Room" and underneath "Not available". When I try the "Update Network" option, it's unable to find it via Bluetooth although it sees it in the bluetooth device list as "3 Nexus Q" (#0099cc-#0099cc)
My phone is a Samsung Galaxy S3 running CM10.0.0 and my tablet is an Asus Transformer tf101 stock image (v4.0.1 iirc). I've even reset my router, an Asus RT-N12B1.
I've tried flashing with the factory image provided here developers.google.com/android/nexus/images#tungsten
and still nothing. I can reinstall the app and factory reset the device and go through the setup successfully, but once it's done, it doesn't see it.
Does anyone have any suggestions? Did I just buy a pretty paperweight?
Did you happen to try and reset the Q power the orb on and place your palm over the touch sensor. The ring should turn red hold your hand on it until the ring turns blue and release. It should now be reset to factory setting and you can try and repair with the phone.
Sent from my Nexus 7 using xda app-developers app
Yep, I've done that. I'm going to take it to work to see if it's my WiFi to rule one more thing out.
EDIT: Tested at work on a different WiFi and it's the same result.
I had this same issue.
I fixed it by removing the device from my account via the app on my phone or tablet.
A simple reset of the app won't remove it since it is tied to your Google account.
After successfully removing the Q from my account, I cleared data for the app, and restarted my device.
Before I repaired it to the Q, I preformed a reset on the Q by placing my hand over it and plugging in the power cord.
Lastly I repaired the Q with my device as if it was a brand new device.
I noticed that there were problems if trying to do an initial pair with 5GHz WiFi. I had my phone connected to the 2.4GHz band when I pro formed the pair.
I don't believe the Q supports the 5GHz band, so don't try to pair with it.
You can shift to it on your phone or tablet after you pair, but if you don't have a 2.4GHz network connected to the Q, it won't see your devices once paired.
matty3f said:
Hello,
I bought a Nexus Q off eBay and it came in today. I got it plugged in to my TV but after the setup was completed, I'm unable to connect to the device through both my phone and tablet. The TV just outputs a blue circle. In the Nexus Q app, it has "Living Room" and underneath "Not available". When I try the "Update Network" option, it's unable to find it via Bluetooth although it sees it in the bluetooth device list as "3 Nexus Q" (#0099cc-#0099cc)
My phone is a Samsung Galaxy S3 running CM10.0.0 and my tablet is an Asus Transformer tf101 stock image (v4.0.1 iirc). I've even reset my router, an Asus RT-N12B1.
I've tried flashing with the factory image provided here developers.google.com/android/nexus/images#tungsten
and still nothing. I can reinstall the app and factory reset the device and go through the setup successfully, but once it's done, it doesn't see it.
Does anyone have any suggestions? Did I just buy a pretty paperweight?
Click to expand...
Click to collapse
Some routers have a firewall built in that doesn't allow devices to talk to each other through the router, which the Q requires. I can also set mine up at work, but because of this firewall (which most workplaces implement) i couldn't actually play with the Q. Are you familiar with the "ping" command? In your tablet and your phone you should be able to find your ip addresses, hopefully something like 192.168.1.102. if you get an app from the market (terminal emulator will do i believe) try pinging one device from the other. Even if its successful you shouldn't see anything on the pinged device, just a response from the pinged device on your pinging device. If this says "response timed out" or something similar your devices cannot see each other across your wifi, and thusly not see each other once the bluetooth connection is terminated after initial set up.
If that doesn't work I'll buy it
brain dump on Q connectivity
Connectivity is a problem with the Q no question - but once you finally get it connection it's fine. I have 2 of them, and one seems to work much better than the other for some reason.
Here are some things I've done to troubleshoot these issues (some of this may be completely unnecessary but it works for me)
1 - Completely uninstall music, youtube, play movies, and nexus q app from your phone. It seems like this actually has some impact although I'm not sure why.
2 - Factory reset the Q - do this by placing your hand over it and then unplug and plug the q back in. Eventually it will do a factory reset.
3 - Check if your router supports DD-WRT by typing your model number in here: http://www.dd-wrt.com/site/support/router-database
If it does flash it! This was the single biggest improvement in connectivity I observed but this might just be an issue with my specific router.
4 - Try again and again and again. I've seen it not connect to the Q the first 25 times and then suddenly work. Ridiculous.
A note on DD-WRT - I am using a DLink DIR-615. I constantly have connection issues and also 'there was a problem with the network' when trying to play youtube videos at times. I tried tweaking settings in the router for hours and finally flashed DDWRT on my router. As soon as I did, the network connection errors went away and it seems to have made connectivity much better as well.
It's working! Thanks, everyone!
I flashed DD-WRT on my router, something I've been meaning to do for a while. I uninstalled the Nexus Q, Google Video and Music apps, and the updates for Market and Play Services on my phone. Factory-reset the Nexus Q and finally reinstalled just Nexus Q app, and let it prompt me to install the other apps. It worked the first time. I'm certain it was the router firmware as I've done everything else before.
I'm having similar issues. I've been trouble shooting now for a few hours and I have a headache from it all. Factory resets, uninstalls, nothing. I download terminal emulator to ping a packet and it looks good.
Sometimes the "My Home" collection is found sometime it's unavailable. When it's showing unavailable I click on the notice, and then click more, and it immediately says "the collection has been found on the network".
My bedroom nexus q is not available. I hate networking ****. I'm beginning to understand why they killed this thing, it's a shame it looks so beautiful.
Well I called the nexus support hotline, and they are all but incompetent. "If you tried a master reset and it's still not working the unit must be defective." The guy also tried to tell me the "My Home" collection was my wifi. I'm thinking about just throwing it back on ebay.
gunsarebad said:
I'm having similar issues. I've been trouble shooting now for a few hours and I have a headache from it all. Factory resets, uninstalls, nothing. I download terminal emulator to ping a packet and it looks good.
Sometimes the "My Home" collection is found sometime it's unavailable. When it's showing unavailable I click on the notice, and then click more, and it immediately says "the collection has been found on the network".
My bedroom nexus q is not available. I hate networking ****. I'm beginning to understand why they killed this thing, it's a shame it looks so beautiful.
Click to expand...
Click to collapse
what kind of reset? holding the mute during startup or just from the app?
animal24 said:
what kind of reset? holding the mute during startup or just from the app?
Click to expand...
Click to collapse
Both. I finally tried a cheap ass router and I no longer have any issues.
gunsarebad said:
Both. I finally tried a cheap ass router and I no longer have any issues.
Click to expand...
Click to collapse
Oh well.:angel:
Here's my problem, and I've seen many problems with wifi here and on other forums but nothing exactly like this.
When I'm at work, my phone connects to the network over there without any problem but, every time I come home, it simply shows my network as "Not in range", even at 2 feet away from the router (WPA PSK security). I've tried turning wifi off and on, resetting my router, "forgetting" my network on the phone. Nothing does the trick unless, I restart my phone and then it connects automatically and stays connected until I leave.
Something strange I noticed tonight; I went to my son's hockey game and, at the arena, I noticed it still showed as connected to my home network!?!?!!?
I started noticing this issue a few days ago, after flashing the 4.2.2 image from Google. My phone is rooted and is running the latest clockworkmod recovery but otherwise, still stock.
Something else I just noticed; my Nexus 7 doesn't have the same issue...
Anybody else having the same issue? Any hints on what's going on?
I also have this issue. But I had the problem before 4.2.2
Sent from my Nexus 4 using xda premium
Got to work this morning... wouldn't connect to the network here because... It was still connected at home, 40km away. That's a powerful router!
Any clues as to what might be the cause?
What brand/type of wireless router are you using? What type of security?
We gotta be more than 2 with this problem... I've seen so many issues with wifi with this phone on other threads... Weird
Last night I went to my parents and again, my phone wouldn't connect to their home network so, its definitely not my router. So I made a backup of all my apps and returned to 4.2.1 and voila, wifi problems are fixed, for now...
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Re:No wifi Connect
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
I have the AT&T G2 version , it will connect to any wireless router but the connection will last 5 seconds then no internet, this is totally unacceptable I upgraded from the G-Pro and may go back as that never had this issue, I did read LG had a similar problem with the Nexus 4 and Optimus G
Mine works fine. I have a VZW G2 and an ATT G2 connected on the same router. It connects to both G and N networks.
No issues with my Verizon G2.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
Did you try rebooting your router? I see this at home with the families iOS devices a lot, especially after heavy data traffic. I'll turn off the router for a couple hours or overnight and the next day all is well. Router is open, no encryption.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
I have the exact same problem. It will sometimes transfer some data using browsers, but nothing on facebook, pandora, or the play store it will say connection lost or not data connection.
My wife has the same phone and it works no problem and also the laptop. Must be a dud wifi radio or something like that. Mine is going back to the store tomorrow.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
Are you trying to use adblock by any chance? I was and it was causing the same issue you have. I uninstalled it and changed my proxy settings back to none and wifi is working great now.
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
I'm on Verizon. I have trouble with initial connection to wi-fi. It says obtaining IP address for a very long time. Even if I have a very strong signal. It takes about five minutes. It eventually connects and works fine. Then next time I try to connect to that router it works fine. It's only the first time I try to connect to a new router.
I just got this phone over the weekend and I was also having trouble connecting to my home wifi.
It would stay connected for 30 seconds or a couple of minutes then disconnect however the entire time the status under the Wi-Fi settings page says Connected even though I couldn't access the internet or the admin page of the router. Frustrating. If I turned off the mobile data, the wifi, the phone, the router, or some other unknown combination of events it would then reconnect again for another 30 seconds to a couple of minutes.
I called Verizon, they told me to take the phone back since I was within my 14 days. I did this and was optimistic. Then the new phone immediately experienced the same issue.
I did some more research, changed my router from 20 mhz channel width to auto 20/40 mhz. Not sure why it was set to just 20. I thought that would fix it. Nope.
I tried to set my phone to use a static IP, that didn't work either.
Then last night I tried the WPS Push Button option instead of using a password. This method worked and my phone stayed connected. I haven't had a chance to repeat my steps to verify it works again but wondering how other people are connecting, password, wps push button, wps pin? WPS is not my preferred option due to the security risks but just trying to track down what works and what doesn't.
I am able to connect at work just fine using a password.
I'm having a similar problem - my work network has no problem connecting while my home network almost never works with this phone (~25% of the time, other devices have no problem). Occasionally, resetting the phone or just turning on-and-off WiFi fixes the problem, but more often I just give up and use 4G. Anyway, if anyone finds a solution, please post! This is such a standard feature that should really work out of the box.
In case it helps, my home network uses "WPA/WPA2 PSK" security and my work connects to "802.1x EAP" security - also I'm not adverse to changing the security options if it fixes the problem.
Thanks! Nick
After reading more on this, I've decided this issue is router related not phone related.
I discovered my router reached end of life in April of this year is no longer receiving firmware updates. Newer versions of my router have received multiple updates since then.
I will be buying a new router. I report back on if it works.
I really don't think it is "router related" as all my other devices work as expected with my router. A new router may fix the problem, but I'm pretty sure the phone's WiFi is buggy and not the router..
Sent from my VS980 4G using XDA Premium 4 mobile app
In my situation it really appears to be how my router is handling the connection when I connect with a password since I can connect with limited security.
Does your router have a firmware update available for it? If so, have you applied it?
Received my new to me router yesterday with updated firmware as of 10/7/13.
My phone was connected for a few hours last night and I have not had any problems today. I'll report back if I start experiencing any issues but getting rid of my old, end of life router and replacing it with a newer router worked for me.
I did not buy a brand new router either. I went with a cradlepoint mbr95 which has been on the market for awhile and has already had a few firmware updates.
Check you wireless security settings
Had a similar issue to this and it seemingly was resolved when I moved the wireless router security over from WPA/WPA2 personal to WPA2 personal only. The phone found the WAP and connected right away. I tried to reproduce the behavior but alas I have not been able to do so. Perhaps this will help others.
hi guys
i found the problem
it happens just when you disable auto update in "settings>general>about phone>update center>software update>check automatically"
Is anyone else having issues with the 6P or just Marshmallow in general of not being able to connect to any wifi?
think that means connected to network but no internet available
Did you try connecting to a different Wifi network and see if you are having the same issue? I did not see an issue. Might be your router or modem is blocking internet access for your device.
chichu_9 said:
Did you try connecting to a different Wifi network and see if you are having the same issue? I did not see an issue. Might be your router or modem is blocking internet access for your device.
Click to expand...
Click to collapse
Yes, I tried connecting to multiple wifi networks and it's showing the same thing: "connected, no internet". When I try with another device or laptop, it connects fine to all those wifi networks. It's just my Nexus 5 and 6P running Marshmallow.
I searched around and tried to use a static IP, also changed the frequency band from automatic to 2.4 GHz. Nothing works.
Go to Backup and reset and try a reset on network settings and see if that resolves the issue.
OK, this is interesting. I just found out from a colleague of mine (I'm currently traveling in China), that this is basically saying you are connected to the Internet, but just not to any of the Google services. I just checked and it seems everything pretty much works, except I can't access gmail, Facebook, etc. anything that's blocked by the Great Firewall of China.
Dial *#*#4636#*#* on your phone and select phone information & select run ping test and see if it pings google services. It should have been defaulted to Google, atleast it is on myn.
I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk
hicdub said:
I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have this - and I am in China. Still getting internet, just not the blocked services and data. I can get the google stuff with vpn, but the exclamation and wireless remains. Cheers.
hicdub said:
I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, I'm having this issue with 6.0.1 a different nexus 6p. Wife's galaxy s6 connects to cable service WiFi but I get no internet. Doesn't even ask for password Ike hers does. She's run Ning 5.1.1. Anybody find a solution? Thx
Nexus 6 WiFi and Internet trouble too...
I have a rooted nexus 6.01 (rooted about a week ago), was working perfectly until last night...
I initially looked at Instagram and noticed pics were not loading... Other devices worked fine... Rebooted router...
Anyway... My phone has Internet atm but with exclamation mark next to WiFi. I get same problem with 2.5ghz and 5ghz.
Instagram not loading any pics
Facebook says no Internet
Google Play Store seems quite slow at loading pics
Strava not loading map pics
Imdb not loading pics
Basically... Apps seem to be having pic loading problems
Anyways... Technical info...
Virgin superhub 2, 5ghz, 200mbs
Nexus 6.01
Nexus 6 baseband: mdm9625_104662.22.05.31r
Kernel: 3.10.40-g557ba38
[email protected] #1
Wed Nov 4 00:29:43 utc 2015
TWRP 2.8.7.1
I use greenify, adblock plus, and phone profiles too, which have rooted system access
Does anyone have any idea what's going on?
Thank you
Demon
---------- Post added at 08:45 AM ---------- Previous post was at 08:40 AM ----------
Oh bottom wrong nexus model... I'm sorry... Didn't notice ?
Sorted it... was my wifi... I changed the channel settings to Auto Performance, then back to Auto Compatibility, and all working again now
Wanted to add for what it's worth: I had the exclamation point on any wifi I connected to and fixed the exclamation point by disabling Adblock Plus.
I've been getting the WiFi exclamation point also. Would AdBlock Plus cause that?
rebretz000 said:
I've been getting the WiFi exclamation point also. Would AdBlock Plus cause that?
Click to expand...
Click to collapse
yes ad block was causing it for me too.
i disabled ad blocking from the app, froze the app from titanium backup, removed root access to adblockplus from super su and rebooted and everything is working fine now
Same problem here.
Hard reset and nothing.
The weird thing is that in my house works just fine (5 ghz)
Also, google alread knows
https://code.google.com/p/android/i...tars Reporter Opened&groupby=&sort=&id=210378
Nexus 6p in China
I am in China. 6P wifi / internet hook up worked fine with Comcast in the US. When I arrived in China I could connect to wifi but it reported no internet access. Went to a Huawei store and they tried hooking up to their local wifi. Same thing - no internet access but connection to wifi made. They sent me to a Huawei testing center 10 minutes away. Got there, the same thing. They could connect with their local wifi but no internet interface. Then they told me they had no permissions to work this phone because it was not authorized inside China. I asked if they could research why it the internet won't connect. They put in a Chinese sim card. WHAM - They could log into the wifi and get internet. Next I tried VPN to see if there was some kind of work around but no avail - VPN needs the internet. The best thing I could I could was to call my service provider to bump up my roaming data speed (Be careful about roaming plan you have - cost $$$$). I have minimal internet access through phone but its not blocked - I can get google.
try fixing ur time
As the title says, when I leave the house and come back it doesn't automatically connect to WiFi, anyone else have this problem?
I've changed the 2.4 and 5ghz to manual with no joy, its back to auto now.
Any other ideas?
Same problem here... :/ Using a Nexus 6p as well, when I get home it never connects, need to turn wifi off, and then back on to be able to connect...
No problem here with my work and home WiFi, both 2.4Ghz and 5Ghz.
I had that problem and fixed it by changing channels and going down from 40mhz to 20mhz. Not sure which made the difference but my 6p connects right away now whilst before I had to toggle the WiFi.
Sent from my Nexus 6P using Tapatalk
here is the video of my problem
https://www.youtube.com/watch?v=TjznyoEnip0
I also have an issue connecting my Nexus 6P to my corporate Wifi network - I am seeking the specific details, but all I know so far is that it's a CISCO Access Point. The Nexus 6 had no problems at all. A colleague did briefly get his 6P connected, but then it appeared to break (he's not sure, but suspects it was after the November security update). It continually tried to connect and then eventually says Authentication problem (despite trying all sensible options for Forgetting, rebooting, changing password, confirming it still works for Nexus 6 w/ new password etc etc)
I am seeing this same issue with all of the 5GHz networks i use. It connects just fine but i need to choose it in the pulldown settings...does not automatically connect anymore.
This is something that started happening out of nowhere. it was fine after the latest update at the beginning of november but now has this issue.
Maybe reflash the system and clear the cache may do the trick but need to try.
Wondering why this is not an issue being spoken about more here. I'm sure its more widespread than it would seem here...
This is happening to my Nexus 6p too. when the phone switches to data network it doesnt connect back to wifi, i have to manually toggle the wifi on phone to connect to my wifi.
I have tried this at my friends home too and it doesnt look like an issue with the router, my nexus 6 connects compeletly fine without any issues.
Also I have noticed wifi disconnect when the screen is closed intermittently?
Is this an hardware issue?
Here is another person having the same problems. I changed my phone but I'm having the same issue on the new phone. It doesn't matter which location my phone is. It happens on every location.
nmstoker said:
I also have an issue connecting my Nexus 6P to my corporate Wifi network - I am seeking the specific details, but all I know so far is that it's a CISCO Access Point. The Nexus 6 had no problems at all. A colleague did briefly get his 6P connected, but then it appeared to break (he's not sure, but suspects it was after the November security update). It continually tried to connect and then eventually says Authentication problem (despite trying all sensible options for Forgetting, rebooting, changing password, confirming it still works for Nexus 6 w/ new password etc etc)
Click to expand...
Click to collapse
Had the same thing. Connected just fine until something suddenly changed and it wasn't working anymore. It worked on other access points of the same WLAN as well as my home WLAN. Yesterday I changed the DNS Hostname of my Nexus (because "android-[insert random number here]" makes no sense) and suddenly it works again. Could be a coincidence though...
I've seen this issue on 5ghz networks on an HTC one m7, a Samsung galaxy s6 , this device and my Samsung Galaxy tab 4. It would seem to me it's an android issue.
Count me as another one with the automatic connectivity not working. Running stock 6.0.1 on Nexus 6P