Files app keep stopping - Essential Phone Questions & Answers

Hi, I was on stock unrooted OB3 and today updated to 8.1. But since OB3 I have an app called "Files". I can't open it as it keep closing itself. Clearing data does not help too. And I cannot Uninstall it.
Anyone faced this before?
I can't attach my screenshot from my phone as XDA app keep trying to open from this Files app.
I will try to attach from my computer when I get the chance.

tanwg said:
Hi, I was on stock unrooted OB3 and today updated to 8.1. But since OB3 I have an app called "Files". I can't open it as it keep closing itself. Clearing data does not help too. And I cannot Uninstall it.
Anyone faced this before?
I can't attach my screenshot from my phone as XDA app keep trying to open from this Files app.
I will try to attach from my computer when I get the chance.
Click to expand...
Click to collapse
I just updated mine ota from ob3 to 8.1 b1 and that Files app works fine. Did you sideload the update?

No I didn't. I did OTA. I did however revert back to OB3 from LOS and relock my bootloader.

tanwg said:
No I didn't. I did OTA. I did however revert back to OB3 from LOS and relock my bootloader.
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Try factory data reset to see if that helps and I believe it will.

Caltinpla said:
Try factory data reset to see if that helps and I believe it will.
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I tried factory reset and was happy that Files worked. But after I restored all my apps, it stopped working again. In the end I had to uninstall my apps one by one to find the conflicting app. It is working properly without the problem app.
Thanks for the help!

tanwg said:
I tried factory reset and was happy that Files worked. But after I restored all my apps, it stopped working again. In the end I had to uninstall my apps one by one to find the conflicting app. It is working properly without the problem app.
Thanks for the help!
Click to expand...
Click to collapse
You had a substratum theme installed...
If you had removed it... And rebooted... You would have been fine

rignfool said:
You had a substratum theme installed...
If you had removed it... And rebooted... You would have been fine
Click to expand...
Click to collapse
Not substratum. I don't have that. It was an app called "Active SG"..

Related

GPS isn't working

Hi Folks,
My phone doesn't seem to lock my exact location on any of the mapping apps. I have tried downloading all possible GPS apps but nothing seemed to work. Is factory resetting my phone is the only solution? I have a Verizon version.
I have couple of questions:
1. I am rooted and I have TWRP installed. if I factory reset, am I going to lose both?
Your help is highly appreciated.
stackystack said:
Hi Folks,
My phone doesn't seem to lock my exact location on any of the mapping apps. I have tried downloading all possible GPS apps but nothing seemed to work. Is factory resetting my phone is the only solution? I have a Verizon version.
I have couple of questions:
1. I am rooted and I have TWRP installed. if I factory reset, am I going to lose both?
Your help is highly appreciated.
Click to expand...
Click to collapse
Factory reset wipes the data partition, not system. You won't lose root or TWRP.
The only app I use for GPS is FasterGPS
It might help with the speed. Hopefully you can get it working.
Hi scottdanpor,
Thanks much for quick reply. I am going to try the app you suggested, if that didn't work. I'll factory reset it.
Will post back if it solves my issue.
stackystack said:
Hi scottdanpor,
Thanks much for quick reply. I am going to try the app you suggested, if that didn't work. I'll factory reset it.
Will post back if it solves my issue.
Click to expand...
Click to collapse
oops I meant to post https://play.google.com/store/apps/details?id=org.fastergps&hl=en. Fasterfix is for 4.2 or older.
scottdanpor said:
oops I meant to post Fasterfix is for 4.2 or older.
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Click to collapse
LOL I was about to post back that the app isn't opening on my phone :laugh:
stackystack said:
LOL I was about to post back that the app isn't opening on my phone :laugh:
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Click to collapse
Sorry!

Unable to connect to the camera because it is being used by other apps or disabled...

Unable to connect to the camera because it is being used by other apps or disabled due to security policies.
This is the error message I keep getting whenever launching my camera. I've tried factory reset but the error still persists. I can try and get a logcat but I'll be completely honest I've never done my own logcat before.
Any help appreciated, thanks for looking.
Does your camera work after a fresh reboot? Does it stop working after awhile? There might be a runaway app hogging your camera. Usual culprits are camera apps, face unlock and custom lockscreens.
dennis96411 said:
Does your camera work after a fresh reboot? Does it stop working after awhile? There might be a runaway app hogging your camera. Usual culprits are camera apps, face unlock and custom lockscreens.
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Rebooting doesn't help. The front camera works fine until I switch over to the rear camera.
Did you change anything in the build.prop?
B4oE said:
Did you change anything in the build.prop?
Click to expand...
Click to collapse
I added the line to add navigation bar to phone (it doesn't work)
From my experience so far with the Axon 7, tweaking certain things on the build.prop crashes the phone. When I tried to make enable multi-windows by changing the "user" to "userdebug", it caused the same problem you were having. Nothing fixed it; not restarting, system wipe, changing the build.prop to its original setting... nothing. I simple had to restore my phone from a previous backup. Hopefully, you did do a clean backup of your device. If not, then that is a common rookie mistake. Sorry to break this down to you. I hope that this was helpful.
Only time I've seen this error, is when I downloaded a different camera from the Playstore and tried to open it the same time my stock camera was running in the background.
You don't have any other camera's installed or have an app that is open that uses your camera (like Snapchat, ect..)?
I'm sure you don't, but just throwing something out to try/check.
Just restore system from previous backup like B4oE said, if you did not make a backup just download one of the twrp backups uploaded by the users around the forums. make sure to download the correct version either b20 or b20_boot. what version are you on? did you root using tenfar + locked bootloader?
Nik2424 said:
Just restore system from previous backup like B4oE said, if you did not make a backup just download one of the twrp backups uploaded by the users around the forums. make sure to download the correct version either b20 or b20_boot. what version are you on? did you root using tenfar + locked bootloader?
Click to expand...
Click to collapse
I rooted with an unlocked bootloader. I imagine I need b20-boot then?
CaiKroll said:
I rooted with an unlocked bootloader. I imagine I need b20-boot then?
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Click to collapse
Yup, you can use the system uploaded by DrakenFX I guess.
check out his thread: http://forum.xda-developers.com/axon-7/how-to/guides-info-info-a2017u-bootloader-t3440254
post number 4.
best of luck
I just ended up deleting the stupid camera and installing OPEN CAMERA from play store and it works 10000 times better.
Sent from my ZTE A2017U using XDA-Developers mobile app
Nik2424 said:
Yup, you can use the system uploaded by DrakenFX I guess.
check out his thread: http://forum.xda-developers.com/axon-7/how-to/guides-info-info-a2017u-bootloader-t3440254
post number 4.
best of luck
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Thank you

Rooted phone, accidentally uninstalled Play Store, and now stuck without it

Hi.
Yesterday, I unlocked the bootloader and rooted my OnePlus 6T. I accidentally completely uninstalled Google Play. I still have the GP Services, Music, and Video on my phone, but Google Play has been completely removed. I've tried reinstalling from multiple APK sources, but every time I try to install anything, it crashes. It does not ask for permissions either. I've tried wiping my phone multiple times, but it still hasn't appeared.
Any solutions would be greatly appreciated. I could try reinstalling the OS through the same tool I used to convert it from the T-Mobile version to international. If that is the solution, then I'd appreciate if you let me know.
Thanks so much.
Have you tried the Msmtool? https://forum.xda-developers.com/oneplus-6t/how-to/tool-6t-msmdownloadtool-v4-0-oos-9-0-5-t3867448
Since you already said you wiped multiple times, this tool should bring your phone back to fresh out of the box factory reset. You'll have to unlock the bootloader and root again if you go this route.
How did you remove the play store anyway? Some kind of app?
Artnig said:
Have you tried the Msmtool? https://forum.xda-developers.com/oneplus-6t/how-to/tool-6t-msmdownloadtool-v4-0-oos-9-0-5-t3867448
Since you already said you wiped multiple times, this tool should bring your phone back to fresh out of the box factory reset. You'll have to unlock the bootloader and root again if you go this route.
How did you remove the play store anyway? Some kind of app?
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Click to collapse
Alright, cool. Thanks, this is what I used to turn it from T-Mobile to international as mentioned. I'll do this when I get home.
And no I used a root file explorer, was trying to downgrade to previous version.
Ashiix said:
Alright, cool. Thanks, this is what I used to turn it from T-Mobile to international as mentioned. I'll do this when I get home.
And no I used a root file explorer, was trying to downgrade to previous version.
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Click to collapse
Hope it works for you , I believe it should be the easiest method. I think maybe using the same root explorer you can replace the play store, but there's some extra steps like settings permissions that I'm not all that familiar with so I'd just use the Msmtool if I was in your situation.
Artnig said:
Hope it works for you , I believe it should be the easiest method. I think maybe using the same root explorer you can replace the play store, but there's some extra steps like settings permissions that I'm not all that familiar with so I'd just use the Msmtool if I was in your situation.
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Will do
Maybe I'm oversimplifying things but what if you just downloaded the Play Store apk from Apk Mirror?
rickysidhu_ said:
Maybe I'm oversimplifying things but what if you just downloaded the Play Store apk from Apk Mirror?
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Explained in post
Ashiix said:
Explained in post
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Oh sorry about that, I guess I read the OP a bit too fast.
Maybe try fastbooting the factory images before msm tool? Just thinking that way you could save your data from being wiped.
rickysidhu_ said:
Oh sorry about that, I guess I read the OP a bit too fast.
Maybe try fastbooting the factory images before msm tool? Just thinking that way you could save your data from being wiped.
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Click to collapse
Yup, just did that, and wouldn't you know, I have Play again. I appreciate the incredibly quick response time.
Have a good one.
rickysidhu_ said:
Maybe I'm oversimplifying things but what if you just downloaded the Play Store apk from Apk Mirror?
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Click to collapse
The best answer!!
I did the same thing and was trying to restore it with TiBackup. But it did not do anything and I tried restarting, and it went to boot loader. Anyway I can save my app data?

Fingerprint Update not installing

Got a Canadian S10+... Received the new fingerprint firmware ... And whatever I do it won't install.
Just vibrates twice and says couldn't install please retry. I thought it might have been secure folder messing with it, but even after disabling nothing worked.
Kind of lost as to what could be causing the issue cuz others have successfully completed installed it
Anyone fixed this bug?
Try turning off or disabling secure folder
Had the same problem. Went into a different wifi and was able to download and install
I have the same problem, as do many others. I get the notification, can download it and the installer starts, and then fails with the "can't install" message. Canadian S10+, direct from Samsung.
Zmantech said:
Try turning off or disabling secure folder
Click to expand...
Click to collapse
Did that didn't work
I had this same issue. I opened the Galaxy Store app then hit the notification and it installed first try.
Sent from my SM-G975U using Tapatalk
sternweezy said:
I had this same issue. I opened the Galaxy Store app then hit the notification and it installed first try.
Click to expand...
Click to collapse
Hmm thanks I'll try that ?
So nope tried that suggestion as well and it wont install what so ever
Why did you make duplicate thread? There is one already with answer how to force update via adb...
Sent from my SM-G975F using Tapatalk
vojopd said:
Why did you make duplicate thread? There is one already with answer how to force update via adb...
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Click to collapse
.... because that thread is about forcing the update for people who can't see it.
I am having the issue where I can't install it
I had the issue and finally decided to factory reset the phone. When I got the update notification the following day it installed without issue. It's a real pain to reset the phone even with restoring from backup. Be sure to re-enter fingerprints afterwards.
vojopd said:
Why did you make duplicate thread? There is one already with answer how to force update via adb...
Click to expand...
Click to collapse
Forcing the update is (as noted above) only good to get the update to show up. It does nothing for us who aren't able to install it and constantly get the "couldn't install" error.
Just an update for others ... The April software update has the biometrics update already included within.
So if someone else is having the issue... Just wait for that.
Thread can be marked solved and locked

Google keeps stopping

On latest ASF3 software (SM-G975F) for a week or so, all of a sudden I'm getting the "Google keeps Stopping" pop up and none of my google apps will open.
I tried all the clear cache, disabling, and uninstalling recent updates. Nothing works.
Any help appreciated!
vibrantliker said:
On latest ASF3 software (SM-G975F) for a week or so, all of a sudden I'm getting the "Google keeps Stopping" pop up and none of my google apps will open.
I tried all the clear cache, disabling, and uninstalling recent updates. Nothing works.
Any help appreciated!
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Click to collapse
Factory reset seems the only way to restore your system afaik.
gee2012 said:
Factory reset seems the only way to restore your system afaik.
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In TWRP?
vibrantliker said:
In TWRP?
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Stock recovery, or are you rooted?
gee2012 said:
Stock recovery, or are you rooted?
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Rooted
vibrantliker said:
Rooted
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I haven`t rooted in a long time to be honest so i can`t help you myself, maybe its best to post your question in the Magisk thread and maybe get a solution for your problem. Good luck

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