Database Users

[Q] Bricked my LG G2

Hi Friends,
I am new to this Forum and Android as well. I recently bought unlocked LG G2 32 GB in India. It was:
Model - D802
Android version - 4.4.2
Software version D80220b
As it's wifi reception and network reception was not good, I thought of installing the ROM again. The biggest mistake that I did not install any recovery and didn't even rooted my device. I checked with root checker and it showed that your device is not rooted. Then I follow the method given on below link:
http://forum.xda-developers.com/showthread.php?t=2432476
I took the firmware file named "India 32GB D80210C_00.kdz" and select type as "3GQCT" and performed the Normal Flash. It went well but after it booted up, my touch screen calibration was totally lost. I connected mouse using USB OTG cable and calibrated the device but it didn't work out. Calibration still seemed gone.
After all try, I couldn't do much and read of TOT method to go back on Jelly Bean. I did that as well using "BIN_LGD802AT-00-V10b-SEA-XX-SEP-04-2013-32G+0.exe" from which I extracted the TOT file and performed the flashing again by coming in "Download mode".
After that my phone is in boot loop and same issue of lost screen calibration. If I try to go into recovery it gives me option only to factory reset the phone which does not help out at all. I guess it's because i didn't root my phone and didn't even installed any recovery.
I know I have done a lot of mess with no knowledge but please help me out as its my new phone and I have hardly used it for 1 month and it's not even under warranty.
Thanks.

grvshri said:
Hi Friends,
I am new to this Forum and Android as well. I recently bought unlocked LG G2 32 GB in India. It was:
Model - D802
Android version - 4.4.2
Software version D80220b
As it's wifi reception and network reception was not good, I thought of installing the ROM again. The biggest mistake that I did not install any recovery and didn't even rooted my device. I checked with root checker and it showed that your device is not rooted. Then I follow the method given on below link:
http://forum.xda-developers.com/showthread.php?t=2432476
I took the firmware file named "India 32GB D80210C_00.kdz" and select type as "3GQCT" and performed the Normal Flash. It went well but after it booted up, my touch screen calibration was totally lost. I connected mouse using USB OTG cable and calibrated the device but it didn't work out. Calibration still seemed gone.
After all try, I couldn't do much and read of TOT method to go back on Jelly Bean. I did that as well using "BIN_LGD802AT-00-V10b-SEA-XX-SEP-04-2013-32G+0.exe" from which I extracted the TOT file and performed the flashing again by coming in "Download mode".
After that my phone is in boot loop and same issue of lost screen calibration. If I try to go into recovery it gives me option only to factory reset the phone which does not help out at all. I guess it's because i didn't root my phone and didn't even installed any recovery.
I know I have done a lot of mess with no knowledge but please help me out as its my new phone and I have hardly used it for 1 month and it's not even under warranty.
Thanks.
Click to expand...
Click to collapse
There might have been a problem with the firmware that you used and the flash method. Use this to find your firmware and pick cse flash this might solve it.

I searched the firmware in your given link by my IMEI number, but I have a problem. After I click on "Upgrade start" in "Normal web test upgrade", it does not give me country select option. Instead it open LG Mobile support tool which just keeps on showing "Waiting for Connection".
If I click start upgrade without selecting "normal web upgrade test", it gives me country selection window.
What should I do? Can I directly click on "Start upgrade" ?

try this one
http://forum.xda-developers.com/showpost.php?p=51265001

OP I have the same problem, see my recent posts. Let me know if you found a fix.

Strange touch problem after upgrading my lg g2

Hello Experts,
===========================================================================================================
Update - 08/Jan/2015
I tear off my set & found several things
1. My back cover, settings > Software info & booklets shows it D802, while internal plastic is labeled as D800 & Motherboard is D801 T-Mobile. Look like some company is selling T-Mobile as D802.
I read it on this forum that if flash D802 rom on T-Mobile D801, then need to reload Kernels of D801 too after flashing D802 rom. I tried flashing D801 kernel in recovery mod but it gives error "E invalid certificates" or something like this, I also tried flashing D801 stock rom, but LG Flash Tools 2014 gives error at 2% (Phone disconnection & sometime "Connection to server failed"), however, LG Flash Tools flash D802 without any issue.
Now, can someone tell me how to flash D801 kernels after flashing D802 rom? Or how can I flash stock D801 rom?
===========================================================================================================
I am facing quite odd problems. please help me.
I have LG G2 D802. My software version was d80220b while when I attached my mobile with pc, pc suite notify me that d80220c is available. I upgraded. But after upgrading, touch is totally out of work. Say like below, I tap "7" & it goes to 2, 3 etc. I select say first option, it selects 4th option.
Also, one more thing, my mobile is 32gb variant, while now it's showing only 10.7gb.
Three Problems total
1. Touch totally disturbed
2. Storage reduced from 32gb to 10.75gb
3. Service Disabled (No sim is working :'(
I think it's due to some rom issue, can you please guide me or send me link for the correct ROM for my mobile?
Error Video
https://www.dropbox.com/s/xwv5e8px6a1fod5/1234.mp4?dl=0
http://i.imgur.com/jfVIGBr.jpg
Waiting anxiously
Thanks
EDIT: SOLUTION
http://forum.xda-developers.com/showpost.php?p=58536078&postcount=75

Anyone else got this problem? Please help experts

Factory reset or flash a kdz

HI Kernol,
I have done it like 5 times, I flash stock rom & hard factory reset but still same.
There was not a single touch issue in the last 2-3 weeks, but it immediately happened on OTA upgrade & on start/configuration screen
Any help please

Factory reset
Factory reset or flash a kdz

Eslam Hanafy said:
Factory reset or flash a kdz
Click to expand...
Click to collapse
I did factory reset as soon as I find this problem after OTA done but didn't work.
Then I flashed kdz 5 times but still same issue
I downloaded 32GB rom from here
storagecow. eu /index.php?dir=Xda%2FLG+G2%2FStock%2F
storagecow. eu /Xda/LG%20G2/Stock/Europe%20OPEN%20D80220B_00.kdz

Custom Rom
mudassar788 said:
I did factory reset as soon as I find this problem after OTA done but didn't work.
Then I flashed kdz 5 times but still same issue
I downloaded 32GB rom from here
storagecow. eu /index.php?dir=Xda%2FLG+G2%2FStock%2F
storagecow. eu /Xda/LG%20G2/Stock/Europe%20OPEN%20D80220B_00.kdz
Click to expand...
Click to collapse
try install a custom rom
may problem ur stock g2 version or something in kernel or baseband or touch drivers

HI Elsam,
I tried many custom roms, but they are in .zip instead of kdz file
Can you please let me know how can I reload them? I am using LG Flash Tool 2014 which supports kdz only. I can stuck at configuration windows just after LG Logo. So, cannot access anything in mobile like Developer tools etc

try to get back
mudassar788 said:
HI Elsam,
I tried many custom roms, but they are in .zip instead of kdz file
Can you please let me know how can I reload them? I am using LG Flash Tool 2014 which supports kdz only. I can stuck at configuration windows just after LG Logo. So, cannot access anything in mobile like Developer tools etc
Click to expand...
Click to collapse
u can't reload this at this moment
only way to fix this its only by kdz
but whats rom version u have before installing update
& u tried to flash kdz version u have in ur phone before ?

Hi Eslam,
Thank you for your help, can you please me your Skype ID
My phone had d80220b how LG PC Suite find an update d80220c & did this on my mobile.
Now, I have tried both d80220b & d80220c downloaded from links posted in last post but I am still having same problem :'(

Here is the video of problem
(Avoid spaces)
https :// www . dropbox. com /s/xwv5e8px6a1fod5/1234.mp4?dl=0

Can someone confirm me whether this is hardware issue or not?
I am grtting this touch problem at custom recovery screens too.
Here is the screenshot.
http: //i.imgur .com/jfVIGBr.jpg
I am also facing "Serrvice Disabled" none of the sim card is working also my phone was 32gb version however it's just showing 10.75gb available space
Waiting for some response
Regards

Try to update the touch drivers, just dial 3845#*802# go to settings and then update touch firmware

Krenol said:
Try to update the touch drivers, just dial 3845#*802# go to settings and then update touch firmware
Click to expand...
Click to collapse
Trying to dial it but touch is not working properly

Do you have a Bluetooth mouse? Or do you have a chance to connect via lg on screen phone?

Krenol said:
Do you have a Bluetooth mouse? Or do you have a chance to connect via lg on screen phone?
Click to expand...
Click to collapse
Trying to connect to phone on screen via wifi & cable connection, but lg to phone doesn't detect any phone
I am facing "Service Disabled" issue too, no sim working.

Anyone please

Mhm did you turn it on in settings?

Krenol: what is mhm? I have no idea
How to turn it on?

mudassar788 said:
Krenol: what is mhm? I have no idea
How to turn it on?
Click to expand...
Click to collapse
Nothing was loud thinking but cant help you here anymore sorry told you everything i know

H915 Service Disabled after DirtySanta, Can't get back to stock with KDZ

Hi, I followed the DirtySanta tutorial, used the US996 DeODEXed Rom. I knew this was a possibility but thought that I could get back to stock using the KDZ, unfortunately my phone is now seen as US996. I've tried modifying both the build.prop, and KDZ but I still can't get LGUP to flash back to stock. Is there anything I can do?

Service Unavailable is probably due the frequency signal issue.
Remember that Wind runs in AWS bands, while the US996 runs on regular bands (Bell, Rogers, Telus)
I'm sure the phone works fine if you use a Rogers SIM on it.
so, the trouble / solution is figuring out how to flash back the Tmobile / Wind modem back into the phone.
also set the phone to use the proper AWS bands 1700 / 2100, or the new LTE band 66

AllGamer said:
Service Unavailable is probably due the frequency signal issue.
Remember that Wind runs in AWS bands, while the US996 runs on regular bands (Bell, Rogers, Telus)
I'm sure the phone works fine if you use a Rogers SIM on it.
so, the trouble / solution is figuring out how to flash back the Tmobile / Wind modem back into the phone.
also set the phone to use the proper AWS bands 1700 / 2100, or the new LTE band 66
Click to expand...
Click to collapse
T-Mobile H918 supports LTE Band 66, try and flash a H918 ROM maybe? Or access the hidden menu and enable AWS, but you'll lose LTE and only have 4G that way.
See here to access the hidden menu but change 915 in the command to 996 or the model the phone is showing as.
https://forum.xda-developers.com/v20/how-to/access-hidden-menu-h915-t3515098
Edit: Let me know if it works, and you get LTE back (not just 4G) I really want to know to root my H915 as well. You used the [LS997|VS995|H910|F800L] DirtySanta Bootloader unlock and Root guide by me2151, right?
Second edit: If you're going to try to flash an H918 ROM I'd strongly suggest you flash an H918 kernel that is suggested in the dirty santa thread, I think the Konverged is what people are using. No hard evidence either way flashing an H918 ROM would work but it may not as the boot image is a 996.

Thanks guys. I flashed the Konverged kernel earlier, it helped crash-wise but nothing on the signal end. Last night I extracted the files from the H91510e kdz and tried to flash the modem that was included but that hasn't helped, I want to try the CDMATool but it isn't recognising my account so I'll wait for a bit. I tried to use the hidden menu but it doesn't seem to do work on this firmware unfortunately.

Splinter77 said:
Thanks guys. I flashed the Konverged kernel earlier, it helped crash-wise but nothing on the signal end. Last night I extracted the files from the H91510e kdz and tried to flash the modem that was included but that hasn't helped, I want to try the CDMATool but it isn't recognising my account so I'll wait for a bit. I tried to use the hidden menu but it doesn't seem to do work on this firmware unfortunately.
Click to expand...
Click to collapse
Try this, make sure USB Debugging is enabled. Turn off phone. Remove the battery. Put battery back in. Hold the volume up button and plug in USB cable. It may boot into download mode or it may boot into the dirty santa corrupt screen. If it does boot into the corrupt screen , let go of up button, press the power button then IMMEDIATELY press the volume up button. Either way you should be in download mode. You want download mode, not fastboot. Make sure LGMobileDriver_WHQL_Ver_4.1.1.exe drivers are installed.
Download LG Support Tool. http://www.mylgphones.com/lg-software-tools-download the 'Download and install LGMobileSupportTool.exe' link. Install and run it. If you've already installed the drivers hit cancel when they go to install.
Then go to 'Options' 'Upgrade Recovery' Make sure you have the IMEI number from under the battery and put it in no dashes or spaces. It should download and install the firmware if you've done the tap 'About Phone' 'Developer Options' 'Enable USB Debugging' but I'm sure you know this.
If all goes well you should be back on stock firmware.
Hope it works, it should but I'm not 100% sure.

The good news is that it recognized my phone as H915, but unfortunately half way through the setup it through a weird error. Part of me is thinking of restoring my twrp backup and trying uppercut again. I'm hoping that will get the program to see my phone correctly.
EDIT: I tried the KDZ installer again, without trying to restore the TWRP backup and my phone is back to stock and getting a signal. Thanks again to the both of you.

Splinter77 said:
The good news is that it recognized my phone as H915, but unfortunately half way through the setup it through a weird error. Part of me is thinking of restoring my twrp backup and trying uppercut again. I'm hoping that will get the program to see my phone correctly.
EDIT: I tried the KDZ installer again, without trying to restore the TWRP backup and my phone is back to stock and getting a signal. Thanks again to the both of you.
Click to expand...
Click to collapse
What I suggested worked without the TWRP backup? Or another way?

your best bet is to somehow find a way to install the stock rom through TWRP then you can install the KDZ. Cause I had the same issue as you, i have a Verizon V20 with the US996 rom and it wouldnt let me flash the verizon KDZ until I installed NotSoStock rom thats based on the Stock Verizon Rom
EDIT: Just saw you got back to Stock. Disregard this lol

KedarWolf said:
What I suggested worked without the TWRP backup? Or another way?
Click to expand...
Click to collapse
I didn't use the TWRP backup at all in the end. Your method didn't fully install, but it made the phone see itself as an H915 again which allowed uppercut/LGUP to install the KDZ so it was a big help

Congrats! on the recovery, this is a good reference thread for anyone trying to recover from a bad root, and needs to get back to stock.

Splinter77 said:
The good news is that it recognized my phone as H915, but unfortunately half way through the setup it through a weird error. Part of me is thinking of restoring my twrp backup and trying uppercut again. I'm hoping that will get the program to see my phone correctly.
EDIT: I tried the KDZ installer again, without trying to restore the TWRP backup and my phone is back to stock and getting a signal. Thanks again to the both of you.
Click to expand...
Click to collapse
did you use the upgrade option in the lg up tool of refurbish

If you guys still have issues with service disabled i was able to fix my device by using the hidden menu options on this thread and selected (device reset R&D only) once i selected this option i finaly recived service

mmjs14 said:
If you guys still have issues with service disabled i was able to fix my device by using the hidden menu options on this thread and selected (device reset R&D only) once i selected this option i finaly recived service
Click to expand...
Click to collapse
@mmjs 14
Are you saying you have a rooted 915 with everything working?

guess not lol

I am having the same issue with an h910, but the service only works sometimes. Many times it is searching (and draining the battery in the process), but sometimes it will get service and be OK. Quite frustrating, and no way to revert because no kdz available. Anyone else with h910 having this problem?

Hi,
I'm not sure if I'm off topic here or not. I have an LG V20 H910-10c (Nougat 7.0) and I am having an issue with a Service not working after using DirtySanta to Root my phone and I am praying that someone can help me out with. I have already tried a Factory Wipe/Reset and Wipe Dalvik/ART & Cache and have Formatted Data to remove Encryption, etc..
Timeline: The phone worked fine in all aspects before Rooting it.
After Rooting it, I had this issue.
I then tried a Factory Reset and got stuck in a TWRP Bootloop.
I fixed the Bootloop issue with a Reset (Yes then Yes).
The issue is still there.
ISSUE: When I boot into Android, I get the following message;
"LGSmartcardService has stopped"
.....and I cannot use my External SD Card (TWRP sees it fine, I Flashed SuperSU from it).
I have Googled my brains out and simply cannot find any suggestions, except to perform a Factory Reset, which I did and that's what put me into the Bootloop and I reset the way you said and now it boots up okay, except that error message is still there.
I have not put any apps on the phone or anything. It's factory fresh (except for Rooting it).
I hope I'm not violating any rules by posting this, but the page I used to Root it has a REAL SMALL downloadable file called "V20-Root.zip" that contains everything, including the Batch files with the steps that they perform in them. I did NOT use the ROM, as that's ONLY for Sprint users and my phone is an AT&T model (Unlocked and my Carrier is MetroPCS). But I put it here, just in case someone wishes to bless me by taking a look and seeing if there's something to note. I am not a coder by any means. I do understand some basics, but I couldn't see anything that would cause this sort of problem. I did NOT install the ROM listed, because it's for Sprint users ONLY and I have an AT&T (Unlocked, using MetroPCS) H910. Here's the link to the page:
https://tinyurl.com/yacdendm
I really need my Ext SD Card to be seen! I use it extensively and it would be a real hindrance not to have it! Plus this is my ONLY phone (no landline) and I am disabled and must run everything, including my home network and laptop, etc. from it and I need its space for things I have to have available on my phone to do things that I need to do, so any help would be appreciated GREATLY!
I do need to be Rooted, so going back to factory with whatever Mpdel # ROM an LG Tool sees me as might make me unable to Root again.
Please Help Me and Thank You!
Dave

LG H870 Stuck at Firmware Update Screen

I had a custom OS installed but didn't like it anymore. So I decided to return to stock.
I thought the most clean way would be to just flash a clean .kdz file through uppercut. So I backed up my stuff, downloaded an Oreo kdz and tried to flash it but got an invalid command response error. Since this point i couldnt boot anymore. Whenever I reboot with Volume Up + Power I just get into the Firmware Update Screen again. I've read that there might be slight differences between the versions of kdzs, so I downloaded mutliple others and tried to flash them aswell (All downloads were from lg-firmwares, which I considered to be reputable). I also varied the Android Versions because no Oreo kdz worked.
Since all of that didnt work I started to look for alternatives to LGUP + Uppercut. I tried LG-FlashTool which gave me an Error ("required info cannot be found" iirc), LG-Bridge doesn't even open up, LG-SupportTool says that upgrades are unavailable and greys out the reset upgrade errors option. At one point of the whole process I noticed that LGUP now started to say "please use latest dll" which was new. This Error now appears everytime when I try to flash somehting with uppercut, even after reinstalling or placing lgup_common.dll into LGUP/model/Common.
When I try to install a kdz just through LGUP without uppercut i get a "fail write backup partition" error.
Throughout the Process I reinstalled everything at least once and also reinstalled the usb-drivers multiple times. I now noticed that my Phone is not even recognised by adb. All of this problems are not limited to my main computer since I tried the same things on two other laptops. I also tried different usb cables.
At this point I am rather exhausted and have no more ideas. I don't know where i f*cked up, but I did.
What else could I try to get my phone to boot again? I'd appreciate every help.
EDIT:
Got it working. For anyone with the same problem: Just try it again and again. For me LGUP WITHOUT Uppercut and an oreo kdz worked after like the 20th attempt.

US997 US Cellular/BRIGHTPOINT Bootloader Unlock Solution??

OK so I need some help...
When I originally purchased my LG G6 in June of 2019, I made sure it was a US997 model, but I ended up getting a BRIGHTPOINT version during my purchase. I went through the website to check the imei and the device ID and it gave me the not unlockable status.
After that, I went and decided to update the software manually to US99721e since it wouldn't OTA it and have been on that ever since. Now, I just recently tried while on the 21e software and I was given an unlock.bin code!
So if someone could help me out:
IF you're on a US997 BRIGHTPOINT G6:
-Download LG UP and UpperCut
-Download US997_21e_01_0211-UCL.kdz at lg-firmwares.com (this is the one I'm on, try this one first!)
-Once it's done, enable developer mode, adb debugging, and OEM unlock
-Go through the unlocking process
Please let me know what you find out!!

Is that only for us cellular?
Sent from my V60 ThinQ using XDA Labs

I have a brightpoint LG G6, which I bought as the seller claimed it was an unlocked US997, failing to share it was a OEM phone. I don't understand how this works please can you clarify? I tried the unlocking process and I have to supply my phone information to LG. Their database says it is a brightwell phone and so they won't release the unlock. Are you saying that after installing this ROM I don't need the key from LG to unlock the bootloader?
I have installed Uppercut and LGUP (1.14 as newer versions don't seem to work). I downloaded the ROM and I have the LGUP loaded. It shows the phone using US99721a. I have 4 process options, Refurbish, Upgrade, FOTA upgrade or Phonesettings which is the one to use?

It works! At least I obtained an unlock.bin file from LG. I need to work out which is the best LG G6 US997 ROM and how to load it when my SD card doesn't work. Any help or pointers to useful information much appreciated. For anyone else trying this here is what I found. I downloaded the LG windows drivers and LGUP 1.14 (There are newer versions but these don't work with uppercut. I downloaded Uppercut from XDA website and then you run Uppercut not LGUP. This immediately caused my virus checked to block it as it contains a trojan. I didn't like that but googled to find others had the same issue. There seems to be a way to load the correct file to get LGUP to work directly and I would recommend researching that but I disabled the virus software and proceeded. I used the UPGRADE option in LGUP - you need to reboot your phone into download mode. To do so, disconnect USB cable then Power off the phone completely. Now hold Volume Up then plug in USB cable at the same time. Make sure that LGUP is NOT running when you connect the USB cable and start it once you are in download mode. It loads the ROM very quickly and takes a bit longer to reboot and then it needs time to upgrade android as you have a 6 months newer version of Android 8. Then follow direction on the LG unlock site https://developer.lge.com/resource/mobile/RetrieveBootloader.dev. You will need to install ADK https://developer.android.com/studio/releases/platform-tools unzip after you download. LG emailed my unlock code immediately.

Yes, I can confirm that it works with the US997 model now. I already was at version US99721e so I didn't have to jump through the hoops to load this version. I went through the steps to unlock the bootloader via the LG developer website and voila, got sent the unlock.bin file, too.
Now I am pretty sure that I tried that in past perhaps 1-2 years ago and it didn't work, so perhaps LG has secretly flipped a few bits in their database to allow unlocking for these not quite brand new devices.
I just applied the unlock.bin and got the "cannot check for corruption" warning on the boot screen. So this is working - fantastic!
Now have to restore my device from the LG Backup I made before and put on the SD card.

I had tried the unlock last year but I didn't retry before I updated so it may have worked anyway and the update of the ROM wasn't needed. I unlocked the phone and installed Sky Hawk recovery but when that starts it asks for a deception password and nothing I have tried works. I'm not sure if that is a real issue or I can continue safely with flashing a new ROM. Has anyone worked through this issue?

challenger07 said:
I had tried the unlock last year but I didn't retry before I updated so it may have worked anyway and the update of the ROM wasn't needed. I unlocked the phone and installed Sky Hawk recovery but when that starts it asks for a deception password and nothing I have tried works. I'm not sure if that is a real issue or I can continue safely with flashing a new ROM. Has anyone worked through this issue?
Click to expand...
Click to collapse
First, when you're in Adroid remove all screen lock mechanisms, you can re-enable it later.
Enable USB debugging, do adb reboot bootloader and fastboot flash recovery with this recovery instead (rel_o2):
https://forum.xda-developers.com/lg-g6/development/recovery-twrp-3-2-1-unofficial-fixes-t3722199
Do the button combo to launch recovery. If you're in recovery, first reformat /data (you have to enter "yes") to get rid of encrption and after that flash the anti-root removal tool mentioned in the post. Then reboot into recovery and then flash Magisk and/or your ROM of choice. Note that I have only used this with stock ROM and Magisk and not tried any custom ROMs, but the thread has plenty of people having also tried other ROMs.

How do you even know if you have a Brightpoint device?

I found out when I tried to unlock. http://mobile.developer.lge.com/

Thanks for the info. I'll dig into this once I know for sure that a version of Android 10 is available to load into the phone.
What I've been dealing with so far keeps asking for a 15 digit IMEI number. My phone only has a 14 digit value.
I pulled box (yes I kept it) and discovered that the IMEI is 15 digits. No idea why the value is the phone truncates the last digit. The site that checks IMEI numbers says that it is the platinum edition: US997PL. Gee, the box says that.