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LG support tool said I have the latest version when restoring my D802T

Dear All,
I am trying to restore my bricked G2, but when I got to LG mobile support tool and select the language, it does NOT flash the KK kdz I downloaded, instead told me "Your device has the lastest software available from the LG mobile support tool. Please visit LG support website for more info..."
WHY???
FYI:
D802T Australia unlocked version, official 4.4.2 then rooted and installed Autorac which doesn't support D802T and stuck my phone at bootloop for good. Already downloaded the KK kdz. file and tools and followed this post"http://forum.xda-developers.com/showthread.php?t=2432476"

alohame said:
Dear All,
I am trying to restore my bricked G2, but when I got to LG mobile support tool and select the language, it does NOT flash the KK kdz I downloaded, instead told me "Your device has the lastest software available from the LG mobile support tool. Please visit LG support website for more info..."
WHY???
FYI:
D802T Australia unlocked version, official 4.4.2 then rooted and installed Autorac which doesn't support D802T and stuck my phone at bootloop for good. Already downloaded the KK kdz. file and tools and followed this post"http://forum.xda-developers.com/showthread.php?t=2432476"
Click to expand...
Click to collapse
Found any solution to this? Have the same problem, it says i have the latest software even though the software it is showing on my phone (which my phone doesnt really have) is older than the KDZ that I am trying to flash. If I force it to upgrade, it starts but gives an error at 37% every time.

xPreSiDenT said:
Found any solution to this? Have the same problem, it says i have the latest software even though the software it is showing on my phone (which my phone doesnt really have) is older than the KDZ that I am trying to flash. If I force it to upgrade, it starts but gives an error at 37% every time.
Click to expand...
Click to collapse
How do you force it to upgrade?

I have the exact same issue. Do you find any solution?

Entelstz said:
I have the exact same issue. Do you find any solution?
Click to expand...
Click to collapse
Use the LG Flash Tool instead.

[Q] Bricked my LG G2

Hi Friends,
I am new to this Forum and Android as well. I recently bought unlocked LG G2 32 GB in India. It was:
Model - D802
Android version - 4.4.2
Software version D80220b
As it's wifi reception and network reception was not good, I thought of installing the ROM again. The biggest mistake that I did not install any recovery and didn't even rooted my device. I checked with root checker and it showed that your device is not rooted. Then I follow the method given on below link:
http://forum.xda-developers.com/showthread.php?t=2432476
I took the firmware file named "India 32GB D80210C_00.kdz" and select type as "3GQCT" and performed the Normal Flash. It went well but after it booted up, my touch screen calibration was totally lost. I connected mouse using USB OTG cable and calibrated the device but it didn't work out. Calibration still seemed gone.
After all try, I couldn't do much and read of TOT method to go back on Jelly Bean. I did that as well using "BIN_LGD802AT-00-V10b-SEA-XX-SEP-04-2013-32G+0.exe" from which I extracted the TOT file and performed the flashing again by coming in "Download mode".
After that my phone is in boot loop and same issue of lost screen calibration. If I try to go into recovery it gives me option only to factory reset the phone which does not help out at all. I guess it's because i didn't root my phone and didn't even installed any recovery.
I know I have done a lot of mess with no knowledge but please help me out as its my new phone and I have hardly used it for 1 month and it's not even under warranty.
Thanks.

grvshri said:
Hi Friends,
I am new to this Forum and Android as well. I recently bought unlocked LG G2 32 GB in India. It was:
Model - D802
Android version - 4.4.2
Software version D80220b
As it's wifi reception and network reception was not good, I thought of installing the ROM again. The biggest mistake that I did not install any recovery and didn't even rooted my device. I checked with root checker and it showed that your device is not rooted. Then I follow the method given on below link:
http://forum.xda-developers.com/showthread.php?t=2432476
I took the firmware file named "India 32GB D80210C_00.kdz" and select type as "3GQCT" and performed the Normal Flash. It went well but after it booted up, my touch screen calibration was totally lost. I connected mouse using USB OTG cable and calibrated the device but it didn't work out. Calibration still seemed gone.
After all try, I couldn't do much and read of TOT method to go back on Jelly Bean. I did that as well using "BIN_LGD802AT-00-V10b-SEA-XX-SEP-04-2013-32G+0.exe" from which I extracted the TOT file and performed the flashing again by coming in "Download mode".
After that my phone is in boot loop and same issue of lost screen calibration. If I try to go into recovery it gives me option only to factory reset the phone which does not help out at all. I guess it's because i didn't root my phone and didn't even installed any recovery.
I know I have done a lot of mess with no knowledge but please help me out as its my new phone and I have hardly used it for 1 month and it's not even under warranty.
Thanks.
Click to expand...
Click to collapse
There might have been a problem with the firmware that you used and the flash method. Use this to find your firmware and pick cse flash this might solve it.

I searched the firmware in your given link by my IMEI number, but I have a problem. After I click on "Upgrade start" in "Normal web test upgrade", it does not give me country select option. Instead it open LG Mobile support tool which just keeps on showing "Waiting for Connection".
If I click start upgrade without selecting "normal web upgrade test", it gives me country selection window.
What should I do? Can I directly click on "Start upgrade" ?

try this one
http://forum.xda-developers.com/showpost.php?p=51265001

OP I have the same problem, see my recent posts. Let me know if you found a fix.

[Q] Strange touch behaviour after Stock Rom flash and root befor

Hi there,
I realy need your help on my problems with the G2 32GB D802.
I bought it on ebay and instead of getting it from GB it came from HongKong and I didn't think about it that it does not have a european ROM.
First I wanted to root and flash custom recovery and cloudyG3 rom. After rooting with ioroot and installing the TWRP I stuck in the fastboot mode. First problem I did not make a backup because I never reached TWRP. Download mode only appeared for a second an then disappeared again.
After a lot of searching I found that probably the 802autorec.apk was wrong, since I don't have a european model. So I installed via fastboot a laf.img for a D800. After that the download mode was working again and I installed different roms via flashtool2014. The installation worked again but after rebooting the phone I had a lot of trouble with it. That the reason for trying different roms as I sad befor.
First, the fingertip points at different areas of the screen but not there where you are touching the screen. So you can not reach the buttons or write on the keyboard.
Second, after connection to pc I recognized that my 32GB model had only 10GB internal memory.
Finaly I can not use the phone. For me it seems that I burned my partitions and need your help to get it right again.
Please give me a chance.
Best regards an thanks for helping me.
p.s.: I tried to go to the settings menu in the phone and reached it after a lot of confusing taps on the screen. All the phones informations like IMEI and all the other disappeared. Something realy went wrong with it.

No one an idea how to get back to normal?

frankhell said:
No one an idea how to get back to normal?
Click to expand...
Click to collapse
I have the same problem. Bought LG G2 D802, wifi connection was weak. I downloaded Lg PC Suite and upgraded the system. After upgrade have the same touchscreen problem. Have tested for 5-6 firmwares, but the problem is.
Do not exactly know what firmware need to install.
Please help us.

enter enginnering mode and update the touch firmware may work for you？
frankhell said:
Hi there,
I realy need your help on my problems with the G2 32GB D802.
I bought it on ebay and instead of getting it from GB it came from HongKong and I didn't think about it that it does not have a european ROM.
First I wanted to root and flash custom recovery and cloudyG3 rom. After rooting with ioroot and installing the TWRP I stuck in the fastboot mode. First problem I did not make a backup because I never reached TWRP. Download mode only appeared for a second an then disappeared again.
After a lot of searching I found that probably the 802autorec.apk was wrong, since I don't have a european model. So I installed via fastboot a laf.img for a D800. After that the download mode was working again and I installed different roms via flashtool2014. The installation worked again but after rebooting the phone I had a lot of trouble with it. That the reason for trying different roms as I sad befor.
First, the fingertip points at different areas of the screen but not there where you are touching the screen. So you can not reach the buttons or write on the keyboard.
Second, after connection to pc I recognized that my 32GB model had only 10GB internal memory.
Finaly I can not use the phone. For me it seems that I burned my partitions and need your help to get it right again.
Please give me a chance.
Best regards an thanks for helping me.
p.s.: I tried to go to the settings menu in the phone and reached it after a lot of confusing taps on the screen. All the phones informations like IMEI and all the other disappeared. Something realy went wrong with it.
Click to expand...
Click to collapse

I now have the answer from the dealer that my G2 has the Firmware D80220B.
Just try and test it. Good luck.

@Angryyolk
I just ask myself how to enter engeniering mode?
Thanks for your help.

I walked one step forward now.
But there is still no solution for my problem. I found a link to LG "http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=IMEI" to get the information about the version of my stock ROM. Just replace IMEI by your real number and you will get it.
In the meantime I flashed the rom with flashtool but the screen behaviour is still the same.
I later rooted the phone with towleroot and then installed the correct autorek.apk for the D802. That worked properly. I reached TWRP but in fact of the weired screen behaviour I couldnt do something. I tried to fix my IMEI problem with QPST but this tool showed only empty tables on my PC when I connected my G2 with usb.
I tried an update of the screen firmware as posted above. The code that has to be entered on the dialer is 3845#*802# but it wont work for me since I can't enter "settings" the service menu. That's because of the weired behaviour.
Beste regards

I now was able to enter the hidden menu. And I was able to get to the menu point "update touch firmware" but nothing happend.
What is wrong?

touch screen problem
The same problem occurred on my phone. how did you do it. please help.
I installed the software and touch screen freaked out.

It's because its a Refurbished Models..
You have to check your Mother board for exact Model
Sent from My LG G Flex LG-F340K Stock KitKat V20D on LTE Network using XDA Free Mobile app

[Q] LG G2 d802 completely ruined...help!

Hi all, hope you can help me. I've tried searching on the internet but no-one seems to be having any problems like mine. and my phone is now near enough bricked.
So i bought a LG G2 D802 from aliexpress, all working fine but no 4g lte option for some reason. Had a look around and seems updating to stock europe rom would have sorted this so i thought id do this.
So Updated the rom using flashtool2014, downloaded lg usb drivers, the europe rom D80220D_00 and lgmobile support tool. Went through the process and it all ran fine with no errors completed 100%and then said done pressed exit and disconnected phone.
Now, switched phone on . Straight away touch completely messed up click on the screen and different parts keep of the screen keep clicking. Eventually after 15mins managed to get out of the startup where it asks for wifi settings etc so i could try to factory reset. No luck even out of startup have not yet managed to get to the screen for usb debugging yet due to random screen clicking (keeps opening other apps, screens).
I cannot rerun the flashtool as i cannot enable usb debugging or even switch away from charge only to pc softwarw and it just says phone not connected on the flashtool and keeps ending.
Switched off by holding power button for long time. Holding down the down button and power does nothing just keeps restarting when i eventually let go.
Also sim is in phone but it says service disabled?
Any ideas how i can fix the phone! All was working fine before I did the europe rom update
Thanks
Jon

You can connect a mouse via otg and navigate to usb debug
Sent from my SM-N910H using XDA Free mobile app

Maybe try factory reset and just use mobile support tool update stock rom?
Sent from my LG-D803 using XDA Free mobile app

I would just use a wireless keyboard with an otg cable like sugested before
Sent from my LG-D805 using XDA Free mobile app

I eventually managed to select lg software as connection mode and flashed to another firmware but exact same issue again.
After trying for ages and opening the wrong thing again and again i managed to get to the screen in settings to click 5 times to enable developer options however now the screen just freezes and then you get a message saying settings has stopped working and phone locks up. This has happened 3 times since. Doesnt seem like anyway to get it sorted if i cant enable usb debugging.
Also it seems to be that the firmware change has erased the imei and that is what is causing all these problems. I found one site that details how to restore but once again you need usb debugging enabled.

Droidview has the page where you have to backup and restore imei, i dont have a backup so will need method 2. If i can get usb debugging enabled that is!

JON-JAY said:
I eventually managed to select lg software as connection mode and flashed to another firmware but exact same issue again.
After trying for ages and opening the wrong thing again and again i managed to get to the screen in settings to click 5 times to enable developer options however now the screen just freezes and then you get a message saying settings has stopped working and phone locks up. This has happened 3 times since. Doesnt seem like anyway to get it sorted if i cant enable usb debugging.
Also it seems to be that the firmware change has erased the imei and that is what is causing all these problems. I found one site that details how to restore but once again you need usb debugging enabled.
Click to expand...
Click to collapse
Try using onscreen phone maybe you could manage to set that up and then enable usb debugging?
.::.LG G2 D803.::.
.::.CLOUDYFLEX 2.7.::.

thanks for all the help, lg on screen just didn't work for some reason wouldn't connect to the phone. Was thinking about a otg cable but after an hour of clicking again and again I managed to get the developer options and usb debugging enabled.
I went through the procedure at droidview to restore imei using qpst but after finding the com port it says no phone detected so theres nothing more I can do, looks like I just have to accept this brand new brick lol.
Anybody know anywhere in London that does repairs like this, I have tried a couple of shops in London Victoria near work but they couldn't do anything. Apparently theres something called an octoplus/octopus box that can fix LG G2 imei or flash firmware.
Thanks again for everyones suggestions. .

Jon-jay, I have the same issue. I tried the "easy" kdz flash and tot flash and basically bricked my phone. The phone turns on but the screen is calibrated incorrectly like you describe so I can't click anything without trying over and over. I click one area of the screen and another is activated. I can pull down the notification pane but can't click anything in there. The phone is in a boot loop too if I don't touch it. I also want to turn on USB debugging so I could try to restore with adb or fastboot. I will let you know if I find anything.

Yeah very tricky to fix this phone after flashing. Ive flashed loads of lg phones with the flash tool and never any problems until now. Ive currently sent to a shop in south wimbledon who quoted me £50-£80 for repair if he could fix it. I dropped it off on mon and still no response so im not holding my breath. It seems this phone will be going to the recyclers if he cant do anything.:crying:

JON-JAY said:
thanks for all the help, lg on screen just didn't work for some reason wouldn't connect to the phone. Was thinking about a otg cable but after an hour of clicking again and again I managed to get the developer options and usb debugging enabled.
I went through the procedure at droidview to restore imei using qpst but after finding the com port it says no phone detected so theres nothing more I can do, looks like I just have to accept this brand new brick lol.
Anybody know anywhere in London that does repairs like this, I have tried a couple of shops in London Victoria near work but they couldn't do anything. Apparently theres something called an octoplus/octopus box that can fix LG G2 imei or flash firmware.
Thanks again for everyones suggestions. .
Click to expand...
Click to collapse
Check out the thread lg g2 is unbrickable now, it involves shorting a couple capacitors to unbrick but its ingeneious. I bet itll help you out.
.::.LG G2 D803.::.
.::.CLOUDYFLEX 2.7.::.

the plot gets thicker...
okay so it has been a few months now and I revisited the phone sitting around. This is how I got on:
I gave the phone to shops in London, no-one could fix it got it back first week of Jan. So I thought I'd retry myself.
One guy told me that the imei may be for D802 but the screen and insides of the phone is a d800 model.
That makes sense as the touch works erratically. This was a refurbished phone I bought from aliexpress which claimed to be a EUR D802 but after I took the back cover off it says D800\d801\d803 inside on a lot of the flex connections and at the bottom of the plastic it says d800. I downloaded the AT&T stock rom and flashed with octoplus - touch worked perfectly! but phone kept restarting itself and looping really badly so I put in download mode and went back to D802 uk firmware - and touch not working again.
(Prior to this I bought the octopus box also in the hopes that restoring the imei I had previously lost will somehow be related to the screen.
This worked in restoring imei only and I have restored the d802 imei with octopus box)
Anyhow I then flashed stock uk firmware on the phone so everything in the phone works perfectly fine except the touch! so I am controlling touch with otg cable and mouse.
my next thought was install a d800 custom rom it will fix the touch! Now I then rooted, and installed d802 autorec.apk. I came on xda and downloaded a d800 stock custom rom (D80020k) from the AT&T subsection and thought I'd install this through twrp. All though the custom rom says successful when I reboot it comes to fastboot mode again. so I then go about restoring the stock d802 firmware. I installed d800 autorec.apk but that too send to fastboot mode.
So I am lost. Everything working perfect except the touch. Any ideas anyone? Im hoping some one says there is a stock lg custom rom that has all the screen settings for d800/01/02/03 which will sort my problem!
What it seems is the chinese company selling the refurb has somehow managed to get a d802 imei on a d800/01/03 not entirely sure how this is possible either!

JON-JAY said:
What it seems is the chinese company selling the refurb has somehow managed to get a d802 imei on a d800/01/03 not entirely sure how this is possible either!
Click to expand...
Click to collapse
What they're doing is flashing a d802 system.img with otherwise d800/01/03 firmware.

I saw a thread in the T-Mobile G2 area saying to get d802 on your d800/d801 you just flash a custom d802 rom and then a d800/801 kernel but this causes my phone to go back to fastboot...still lost! the custom rom works fine itself (Except for touch again!)

JON-JAY said:
I saw a thread in the T-Mobile G2 area saying to get d802 on your d800/d801 you just flash a custom d802 rom and then a d800/801 kernel but this causes my phone to go back to fastboot...still lost! the custom rom works fine itself (Except for touch again!)
Click to expand...
Click to collapse
There is a way to get them back to their original frankenphone state but it's quite a procedure. Flash d802 firmware. Use a otg usb mouse to navigate since it'll have touch issues. Root and install custom recovery using the actual hardware as your guide to which twrp version to install. D800 in your case. Do a nandroid backup. Move the nand backup to your pc for safe keeping. Now install d800 firmware using a hex edited tot to allow it to proceed and a generic dll to avoid cross dll issue. Root, install twrp again. Move twrp backup from pc to phone. Do a restore but only restore the system.img. Now you have firmware that cooperates with d800 hardware while appearing and acting like a d802 in every other way.
The other thought I had but have not tested yet would be to flash d800 firmware right off the bat, then root and install twrp. Then use dd to flash system.img to it's partition ( /dev/block/mmcblk0p34 ). I'm not sure how that would work due to the very large size of the system image. You'd have to extract it from the kdz. Because it's so large when it's extracted, it does it in parts so it must be merged back together to make one file. But if it did work, it'd save the step of having to root/recovery twice on two separate firmwares.

LG G2 display problem after going back to stock

a few feeks ago bought a second hand lg g2 d802 running kitkat 4.4.2 wich was only detecting 2g when i try to connect to the internet, i tried to solve this problem by entering the hidden menu and selecting the network types it could detect but no luck, so i decided to upgrade to lollipop, i downloaded the lg support tool and went for it, when the update was done i found myself with an almost completly functioning device except it had the "imei=null" problem, meaning no network at all --"
i tried the QPST but it was unable to detect my phone, so i decided to root my phone and go for a custom rom, the cyanogenmod13 nightly (i don't really know what i was thinking at that point :s ) and when done i was stuck in a bootloop, so i tried flashing a stock rom kdz method but the lg flash tool would stop automatically. since then i've been trying to flash stock TOT roms, the process would stop at 94% and the phone reboots. the screen shows random pixels and lines, the start up lg tune is there and i feel vibration when i press the home buttons location, i've tried to reset it to factory settings and i've used theLGUP_8974.dll, selecting the BOARD DL option in the lg flash tool but that didn't solve the problem. i have read somwhere that it could be a kernal problem, i don't know if i should go that way ( am at that point where i don't want to mess up my device anymore xD ) what do you guys think?
thank you for your help

restlessone said:
a few feeks ago bought a second hand lg g2 d802 running kitkat 4.4.2 wich was only detecting 2g when i try to connect to the internet, i tried to solve this problem by entering the hidden menu and selecting the network types it could detect but no luck, so i decided to upgrade to lollipop, i downloaded the lg support tool and went for it, when the update was done i found myself with an almost completly functioning device except it had the "imei=null" problem, meaning no network at all --"
i tried the QPST but it was unable to detect my phone, so i decided to root my phone and go for a custom rom, the cyanogenmod13 nightly (i don't really know what i was thinking at that point :s ) and when done i was stuck in a bootloop, so i tried flashing a stock rom kdz method but the lg flash tool would stop automatically. since then i've been trying to flash stock TOT roms, the process would stop at 94% and the phone reboots. the screen shows random pixels and lines, the start up lg tune is there and i feel vibration when i press the home buttons location, i've tried to reset it to factory settings and i've used theLGUP_8974.dll, selecting the BOARD DL option in the lg flash tool but that didn't solve the problem. i have read somwhere that it could be a kernal problem, i don't know if i should go that way ( am at that point where i don't want to mess up my device anymore xD ) what do you guys think?
thank you for your help
Click to expand...
Click to collapse
Sounds like to me you may not have a D802. You'll need to take the back cover off, and look and see what model #s you see. As if your having screen issues that sounds like your flashing a D802 firmware on a D800 or D801.
Also remember flashing will almost always stop before 99%.. Anything after 85% its done this is normal and will almost always happen.
These D802's have a LONG history (mostly bought referbs) of not being what they are being sold as.

hyelton said:
Sounds like to me you may not have a D802. You'll need to take the back cover off, and look and see what model #s you see. As if your having screen issues that sounds like your flashing a D802 firmware on a D800 or D801.
Also remember flashing will almost always stop before 99%.. Anything after 85% its done this is normal and will almost always happen.
These D802's have a LONG history (mostly bought referbs) of not being what they are being sold as.
Click to expand...
Click to collapse
the problem has been solved, it tuned out to be an ls980, now my G2 is fully back to life :laugh: thanx alot hyelton for your help :good: