Problems with Nexus 6p not mounting to my computer. - Nexus 6P Q&A, Help & Troubleshooting

First and foremost I already have the drivers installed properly on the computer the OEM cable and a few others to be sure it wasnt a cord or computer issue.. But when i plug the phone into the computer the nexus doesn't show up either as i mass storage device or even in device manager. To see where I'm coming from I bought the nexus online and the seller sold it for parts and said the phone was in alright condition and said that it works in excellent condition before he wiped the phone and that it had no OS and that he didnt know how to fix. So I thought it was just a simple fix and bought it. Lucky the phone came with twrp already so i plugged in the phone and nothing happened, and I tried sideload and also didnt work. like i said before i installed all the drivers and everything so thats not the problem. I tried the Nexus Root Toolkit and didnt work. I even did the OG way by manually using fastboot but the computer didnt detect the phone. The only method i have left to use is the OTG method so i wouldn't need the computer. Has anyone had this problem before? I searched everywhere to see if anyone had this problem but couldn't. But if you guys already made a thread for this specific problem shoe me. Im thinking its a hardware issue something to do with the port

That's a tough one hopefully it reads OTG and you can flash something. I would grab latest udated twrp and flash first in current recovery. A lot of the new stuff requires it.

this happened to me after owning my Nexus 6P for almost a year. When I plugged the phone into my computer's USB port. Windows didn't acknowledge it BUT the phone was charging.
turns out I needed to get my daughterboard/USB port changed. Sent it in to HUAWEI and they did it for free under warranty (I was without a phone for like 8 days).

I am actually starting to have this problem now... I am certain I am well out of warranty. Plus... I don't trust Huawei.

Related

For those having driver install issues

The first thing I tried to do when getting my Vibrant 2 days ago was to try to install drivers, wasting hours and hours and getting nowhere (all I wanted to do was to copy the rooting zip to root the phone). Yesterday, I tried turning off my USB Debugging, and then mounted the SD Card(s), and they both worked as they should. Great, so I can get my computer (Windows 7 32bit, FYI) to recognize the drives and copy files (by then, I had already just copied the file I needed to via just taking the SD card out, phone has already been rooted, but now I was thinking about tethering).
So today, after having done a lot of searching the past 2 days, and having come across a post I found on another forum (sorry, I'll have to go do more searching to find it again) where someone suggested that one of the issues might be the USB plug on the computer not being a powered one (this was front USB port on a Gateway computer), I plugged the cord into a powered USB hub I have, turned USB Debugging back on, plugged the phone in, and the driver install went a bit further than it did before, at least recognizing the device, but not installing the drivers. I went into device manager on my computer, pointed the 2 unknown devices to where the Samsung Drivers I downloaded off of Samsung's website were and everything installed perfectly. Phone is now recognized when plugged in, and the SD Card(s) mount just fine.
Since that was a major reason to keep/return the phone, I'm happy to have discovered the solution to 2 days of research. I thought I'd share this in case anyone else might be having issues with installing drivers for the phone.
Now to see about the battery drain and some other potentially "minor" issues and see about it really becoming a keeper (coming from a MT3G, it is a major upgrade, so it's just getting used to the differences).
I had an issue with USB Debugging on too.... so I thought, then I realized I was using the Nexus One cable and not the Vibrant cable. I turned off USB debugging and used the proper cable and everything was automatic.
Interesting read, thanks for the post. Perhaps I need to tweak the sticky some.
edit: added this thread to the sticky. Thanks man.
Interesting note about the different cable options, I had read that some cables were "better than others" - I had to use the micro USB cable that came with the Vibrant, so I knew that wasn't an issue, figured I'd tried everything else, so what the heck (thought I swapped the USB plug last night, but turned out I swapped the wrong cable, lol).
I did order a bunch of generic micro USB cables from ebay (2 different sellers), but I just need those for charging (like for the car, for my travel back, etc), I'll stick to the Samsung cable for data needs and likely test the others in case I need a backup.
Your main thread was definitely helpful, and I just wanted to share a potential solution to an issue I had seen others post about without any resolution (actually, the person in the other thread had a slightly different problem than me, and never claimed solving it by changing to a powered USB plug).

I think I cooked my USB functionality.

Hey gang. Wondering if you can help me with a strange issue I've got. I can't seem to connect my phone to my computer via USB. Wondering if anyone could help determine if there's a possibility of repair or not.
==Possibly relevant info==
Samsung Vibrant
Android 2.2 Froyo
Kernel version: 2.6.32.9
Build number: FROYO.UVKB5
==End relevant info==
So, my USB is acting up. Has been for the last few months, where although it charges when I plug into a computer, it's not connecting to allow data transfer. I haven't been too terribly worried, this happened before then cured itself when I did a factory reset. The thing that usually triggered it was when I tried connecting to my linux box in media player mode. The phone would just kinda lock up, I'd have to restart it and then USB wouldn't connect. But after doing the factory reset it was fine the first time. THIS time however, since I'd just left it stock now I'm itching to flash a custom rom but even though I've wiped the whole stupid phone totally clean, it still won't connect. I'm trying to follow a method on an article on dkszone.net called "Bypass E - Signature Verification Fail Issue On Vibrant Android 2.2".
So it seems I need USB for the debug mode.
What I think my main problem is, and where I need some help, is that I had purchased a super cheapwad USB car charger off of amazon for like 35 cents. Every time I connected to it, my phone would ask me if I wanted to connect using kies, media player mode, or data storage mode. I thought it was annoying but didn't really think it would harm anything. But now that I'm thinking about it, it's probably been pumping 5v into each pin on the USB port, whereas the USB functionality uses probably 3.3v, and I'm afraid I cooked something.
The random part here though is that about 5% of the time it does (sortof) connect. It brings up the USB options when I want to connect, brings up the icon saying it's using debug mode, etc. But my machine just reports that it didn't recognize the USB device. So, I'm thinking it's on the fritz, but figured I'd check here to see if I could possibly find a ray of hope.
Scooterx3 said:
So it seems I need USB for the debug mode.
Click to expand...
Click to collapse
You can use ADB over tcpip. There's many a free widget to enable it on google play or Do it manually
Thanks for that, I had been wondering if there wasn't a way to do that over wifi. My issue is that sadly I haven't even rooted the phone. ADB over WiFi requires root, whether I do it manually or use one of those super sweet apps.
So anyways, guess what?
My brother in law has the same phone I do, and I grabbed his phone one day and plugged it into my computers and had the same problem as with my own, and I know he hadn't plugged into the same charger I had, hadn't tried the media mode on Linux like I had (which were what I thought were the big contributing factors). SO, I kept digging, found that I hadn't quite yet cleaned it properly. I'd tried my best to clean it but until I swabbed it well with some rubbing alcohol it wasn't as clean as it should've been.
Long story short, I'm backing everything up so I can start flashing roms.
Moral: just clean the dang thing really well

Windows 7 will not detect device

When I plug my wife's phone in, most of the time it does not even recognize that anything is plugged in at all, but the phone charges. Sometimes in device manager the phone comes up with a yellow exclamation point and the error
Windows has stopped this device because it has reported problems. (Code 43)
I installed the Android SDK and USB driver.
I installed the Samsung Driver from the site.
I thought possibly it was a software issue, so I was going to try to set the phone to factory settings. When I go into recovery, there is an Android logo with a red exclamation point, then eventually it boots back into Android with no change.
I manually added the driver into android_winusb.inf as I saw on another post here, but no matter what it is not picking it up.
I want to just be able to connect so I can root the phone and put a ROM on it. The phone is pretty hosed and slow. Any suggestions?
I had this at one point. It was the device, I had to get a replacement.
Sent from my SCH-I815 using Tapatalk 2
esoh said:
I had this at one point. It was the device, I had to get a replacement.
Sent from my SCH-I815 using Tapatalk 2
Click to expand...
Click to collapse
Well I do have insurance on it, and I agree that is the easy way, but I really don't think the hardware is broken.
I mean it charges, so the USB port works. I think if I was able to reload Android from scratch onto it, it would work. However, every solution I see requires rooting and you can't root without USB. It is a frustrating catch 22. Any other possible solutions? If not, I guess we are screwed.
The most frustrating part is factory reset not working.
I am currently having similar problems like you, I have one USB port from memory card reader and on that port phone isn't even charging but a flash drive works without problems. On other ports (back of case and front) there is charging but computer can't recognize the device. Try uninstalling all phone related drivers or cleaning them with some sort of driver cleaner. Then reinstall driver, or let Windows update it automatically. Mine worked for a while, and in device manager it was recognized as Acer ADB.
EDIT: Hi, just to report reason of my problems, my USB cables started failing for no apparent reason, my original Samsung USB cable and one other no name have both failed. I'm currently using my old LG USB cable, wrapped up in insulating tape, but everything is working good. So try some other micro USB cable, it maybe the source of your problems.

[Q] My Nexus 4 USB MTP Not Working Anymore

Hi guys. I ran in to an issue I've never experience before, for some reason my Nexus 4 is no longer recognized when plugging in a USB cord. It was working fine like 2 weeks ago and I made no changes since then. Everything is pure stock with unlocked bootloader, no root and I'm on Lollipop which was updated via OTA with no issues plus I did a factory reset right after just to make sure. I tried everything that has been mentioned in other threads, made sure MTP was checked, USB debugging off or on, updated drivers on my computer, changed USB cords, rebooted phone, booted in safe mode and here's the thing, it isn't even recognized by my car stereo when it was working fine 2 weeks ago. I already made sure it wasn't the stereo because I plugged in a USB driver and it read it right away. I started to think that maybe the USB port on my phone went bad, but it's charging fine so I'm like clueless to what could be wrong right now. I only have 1 last thing that I could do and that's to do a factory reset, but I'm trying to avoid that so if anyone could help me in anyway I would greatly appreciate it.
Turns out that it is in fact the USB port, I noticed it was pushed back past where it's supposed to be because of an indent or line of where it used to be in the inner opening so I started to wiggle it around with the Xbox One controller USB charger that I have which is newer and grips more when plugging it in and I got a reading finally but it didn't last ?, I think this cable is what pushed it back farther and now I can't get it any closer without causing damage SMH, just when I was starting to like my Nexus 4 all over again. Oh well on to the Nexus 5 then faster than I expected.
Sent from my Nexus 4 using XDA Free mobile app

[Q] Formated Nexus 7 2012, now what?

Hello all!
I'm just guna say, this might get long winded so, TLDR, Nexus 7 has no OS, I can get into the boot loader, the only thing I can actually do is get into TWRP v2.8.01, computer doesn't recognize it, can't get it to even see a flash drive that I've formatted to Fat32, now what?
For those who want some background. I got my N7 refurbished from ebay, if that matters at all. First thing I did was update it to Kitkat and root it. Installed some apps and was happy with it for a few months. About a month or so ago it stopped connecting to the Google Play Store. I wasn't bothered by it too much. But as time goes on, I find new apps and would like to use them. But obviously can not.
So, just to be safe, I wrote down all the apps I still had on it just in case they didn't want to load back up. Did a factory reset, still couldn't connect. Looked online and cleared caches and stopped services. Still didn't work. When I went onto the GPS, heh, on my computer it said that I had no devices so that was a clue of some sort. I could still go onto Youtube and log in and use it just fine. Just nothing in the store. So I decided to try something else.
What that was was to clear all my data with TWRP. Went to put in my email and password, couldn't connect, tried another wifi connection, still no go. I was able to use it, but the Play Store still didn't want to play nice. So in a bit of, "rage" we'll call it. I formatted it and now I'm where I am now. With a tablet that won't boot, just sit at the Google logo for up to 5 mins, as long as I've let it sit there for anyway. I have downloaded the Nexus Root Kit and tried to use that, but my computer won't even see my N7 now. In the bootloader or TWRP. So I can't even get anything onto it now.
So, what now? Do I have a bricked tablet that won't do anything or is there something an Android Guru out there can help me with? I'd like to keep it. I mainly used it to read and for various videos.
I have posted on forums.androidcentral but after a week and almost 300 views, no one has made any comments. I'm sorry for my ignorance if I'm missing something.
Thanks! I shall be hoping for good news.
So, does ADB recognize your tablet or not when you type "fastboot devices"?
I take it you mean shift+right clicking in the platform tools folder, open command window here, and typing that into the command prompt? If so, then no, it doesn't show up.
Waslow said:
I take it you mean shift+right clicking in the platform tools folder, open command window here, and typing that into the command prompt? If so, then no, it doesn't show up.
Click to expand...
Click to collapse
Can you go into the bootloader? Did you install the right drivers?
I can get into the boot loader just fine. Recovery sends me to TWRP 2.8.01. I've got the drivers from the Android SDK Manager, Rev. 11 apparently. Would that be any different from the standard drivers that get installed when you hook up the N7? Well, when it works?
Waslow said:
I can get into the boot loader just fine. Recovery sends me to TWRP 2.8.01. I've got the drivers from the Android SDK Manager, Rev. 11 apparently. Would that be any different from the standard drivers that get installed when you hook up the N7? Well, when it works?
Click to expand...
Click to collapse
That is correct. Use this: http://forum.xda-developers.com/showthread.php?p=48915118#post48915118
And if doesn't work check in device manager.
If it works flash the latest factory image and then you will be good to go
I've already had that installed and set up and nothing pops up in the device manager. I've also tried all the usb ports on my computer to no avail.
Waslow said:
I've already had that installed and set up and nothing pops up in the device manager. I've also tried all the usb ports on my computer to no avail.
Click to expand...
Click to collapse
Then try the driver manual in nexus root toolkit
I can follow the instructions, but that doesn't resolve the fact that my computer can't see the Nexus .
go into device manager and delete every single entry that suggests anything to do with a phone, tablet, google device, nexus device, ETC. if you dont do that first, this will probably not work.
once you delete every single entry in there, go to the top command bar and somewhere in those menus is an option to show disconnected devices. delete everything again as above.
now, does your tablet still charge on the AC plugged into the wall? does it still charge when plugged into the computer usb? drivers are NOT required for usb to supply power. if so, the usb connector is probably OK. if not, your usb connector may be toast.
next, connect to the computer. does windows show any device connected? if not, try a different usb cable. report your findings back.
Sorry for the late reply.
There is nothing in the device manager related to my Nexus, which is odd, it had entries for flash drives, a camera, and my phone. All of which were in the disconnected devices. I got rid of just for the sake of it. Nexus charges just fine, either from the wall or any of my usb ports. If there is no way to make ANY computer see my Nexus, is it safe to say it's bricked?
I do have a cousin who's fluent in Linux if that means anything. I know that Android is a flavor of it. Might work better if both devices speak the same language. Grasping for straws I know.
Again, thanks for the help fwayfarer, GtrCraft, and Fobos531!
If I am reading right, you did NOT try a new USB CABLE yet, did you?
Try a known good USB cable, what I mean by that is try a cable you KNOW works for data transfer on another device and report back.
Connecting it to a Linux machine isn't going to make any difference in my opinion.
I have 2 cables and they transfer things just fine with my phone and my Kindle. I just downloaded everything off of both things, and transferred them back. No issue with the cables. I just popped open my Nexus and it looks like the usb connector and ribbon are fine. I did wiggle them a little but to no avail.
Pull the battery cable, smash the power button for a few minutes, reconnect and try again. It won't recognize a USB thumb drive in bootloader or recovery to my knowledge, BTW. I noticed you mentioned it not seeing one.
I unplugged the battery, hit the power switch for a while, plugged the battery back in, plugged the usb back in, nothing. Still nothing. I had read before that you can put the version of android you wanted on a flash drive. With an otg cable you could use that to update/install what you wanted.
You're probably right, I haven't tried using one in recovery for a long time. You didn't change the battery or anything recently did you?
Nope, haven't replaced anything in the Nexus. The only thing that I could think of that could be wrong is the usb connector. But for it to "fail" at the same time I formatted everything, too much of a coincidence.
Over a week bump
I ran into a similar problem about a year ago. Unless your tablet is connected to the computer you will not see it show up it the windows device manager. You should be able to connect your N7 to a work computer & it should go out for the drivers. If not, then you are Sol. You might have a blown main board.
The only thing my N7 does when I plug it in, is that it charges. That's the only thing I can get it to do. Well, this sucks. If I really have a bricked, or worse, tablet, it's still good for its screen and other bits.

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