My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.
JWorth said:
My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.
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Click to collapse
I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.
tcberg2010 said:
I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.
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Click to collapse
$80?! dam.. it used to be $50 :/
i was hoping the replacement would just be the glass covering but i guess that's not the case.
Well this sucks... thanks for the advice tho
i actually just recently cracked mine also. I bought the bezel from www.repairsuniverse.com and got the glass digitizer and a tool kit from amazon. Spent about $85 in total.
My S4 is still under its warranty period. Though I cracked the glass a few months ago. The digitizer was unharmed so I opted to order a glass only replacement and fix it myself. There are plenty of videos that demo the removal of the glass from the glass with a hair dryer etc.
I recently went into an AT&T warranty center about an unrelated issue and they agreed to provide a replacement device. The store rep indicated they were currently out of stock my my model but offered to have one ordered and sent directly to me. I would then need to send my device back in a package provided by AT&T.
Its important to note that I did not discuss or disclose the fact that I replaced the glass on the device myself with the store rep. My concern is based on the policy of returning your device to the warranty center through the mail. You are agreeing to purchasing the replacement refurbished device at full price ($579) if your returned device is deemed to have physical damage once they receive it back from you.
Has anyone had luck with a similar scenario?
Thanks
You can send it in. I have done so many warranty replacements with AT&T. On my S4 I had a small chip on the top corner where you can hardly put your nail inside the chip. They where treating me that they will possibly charge me for the full retail price of the phone. If the rep agreed to change the device for you, then no matter if you mail the device in they won't charge you because they inspected the device already right then. If the rep saw a cracked screen or physical damage they will deny it or charge you. There is no way they can find out you changed the screen due to you can always say Samsung fixed it for you but then again they won't question you since they won't take the glass apart and check if you swapped it out.
Sent from my SAMSUNG-SM-N900A
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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Click to collapse
Used them in the blackberry days. Never had a problem with them
Sent from my Nexus 6P using Tapatalk
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.
You have a link?
Blaze420916 said:
You have a link?
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Click to collapse
http://lmgtfy.com/?q=squaretrade
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.
I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
Sent from my Nexus 6P using Tapatalk
My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol
GigaSPX said:
My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol
Click to expand...
Click to collapse
Mine cost me 275 out the door same deal tho was reimbursed. If you look on eBay the screen cost anywhere from 200 to 300 so I pretty much got a good deal
Sent from my SM-G935V using Tapatalk
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
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Click to collapse
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#
Don't drop you phone... problem solved.
So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.
GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
Paying a lot extra for a higher quality of repair is something I'm OK with. Also being able to use my own case of choice is nice rather than getting a tank case and fearing the day when my screen cracks.
nugzo said:
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#
Click to expand...
Click to collapse
Showing $229 for Galaxy S7 Edge Verizon screen repair. Best deal outside of a $200 warranty deductible.
GigaSPX said:
So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.
Click to expand...
Click to collapse
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.
nugzo said:
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.
Click to expand...
Click to collapse
I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.
Syn Ack said:
I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.
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Click to collapse
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
Click to expand...
Click to collapse
Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
Click to expand...
Click to collapse
I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.
GigaSPX said:
I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.
Click to expand...
Click to collapse
nice to hear
Wish you luck
fabulous69 said:
nice to hear
Wish you luck
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Click to collapse
Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.
GigaSPX said:
Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.
Click to expand...
Click to collapse
Was it rooted?
fabulous69 said:
Was it rooted?
Click to expand...
Click to collapse
I don't see the relevance in this question pertaining to the LCD repair, but no, it was not rooted.
Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
Click to expand...
Click to collapse
How expensive - I had Samsung replace a screen a few years ago on a Note, and they were the cheapest and (of course) best replacement I could find - 1/2 of a few local options. It included 2 day shipping going and coming back.
B+ Grade / SBI cheap replacement screen will be the best choice
Yes you are correct, Samsung Galaxy S7 edge screen are very expensive, the cost is almost up to a new phone.
After doing a lot of search and repair guide from ifixit, Finally i bought a "B-Grade-LCD-Screen-Touch-Digitizer-Assembly-for-Samsung-Galaxy-S7-Edge-Gold" at $189 from ebay.
it takes about 2 weeks arrived. after testing it. i found the quality is excellent. it was amazing, there is a little defective spot on the screen, but it is almost $160 cheaper than oem, why not?
Cheapest Silver one I could find was $305. Samsung quoted me $260 including shipping.
Hello,
I have managed to be an idiot once again and break the screen on my S8, it's cracked and doesn't respond to touch.
I need it replaced and I am considering all options.
I am thinking of buying a replacement screen together with a precision tool kit and doing the repair myself by following some videos on youtube.
Getting it repaired by a professional may be more trouble then it's worth.
Has anyone replaced the screen on this phone? I am looking for any tips or wise words. Is there a forum I can ask more detailed questions about the repair?
Any help will be greatly appreciated.
I have replaced in official service center for 280$ including service and new frame and after replacement it's still watter resistent i tested in pool
Thats why you get insurance when you buy a delicate phone like S8. I broke screen of my S8+ but thankfully had the insurance. Repair centre gave an estimate of 235$ but due to insurance i paid just 10$
There was no insurance in my country
I should have at least had a protective case on the phone. What can I say I was a bit of an idiot.
I am particularly worried about putting it together myself, mainly applying the adhesive correctly. I would really like the phone to stay water resistant.
FROM our China. to insurance i paid just 9$
It's really cheap.