Couldn't set up "Ok Google" feature (Error : Trouble Connecting) - OnePlus 5 Questions & Answers

Hello everyone,
So I recently updated my device to OxygenOS 5.0 Open Beta 3, and for quite some time, I still have this issue happening to me it's that my Google Assistant wasn't working back when it was (I think it was 4.5.15)
so I hoped the update to Open Beta 1 Oreo would fix that and when I got into the Beta, I still had the issue so I tried to disable it and just try to set it up again, now when I did try to set it up, everytime I tap on the button in Assistant Settings > Phone
The thing keeps on loading with the circle and then it shows the error that it has some trouble connecting.
I don't know what to do, there's Open Beta 2 and now it's 3 but the issue still isn't fixed, it's annoying.
Any possible solution to this? I'd attach the screenshot but it doesn't really say much.
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First of all, upgrade to Official OOS 5, I also got this error while trying to setup my Philips Hue lights rooms, but the settings were saved even with this error.
And try with Wifi connection, not 3G/4G.

I've had the same problem before but with xXx's 9.0 Oreo. I noticed Google Play Services force closing during the initial setup routine. I was able to proceed thru the setup bypassing an update play services option. All worked fine except that I can't access Google assistant settings, throwing up this "Trouble connecting" error. Also previous paid apps aren't recognized in Play store. Clean flashing the ROM (in my case xXx's), full wipe with format data fixed the problem. Backup everything beforehand.

WrathChild08 said:
First of all, upgrade to Official OOS 5, I also got this error while trying to setup my Philips Hue lights rooms, but the settings were saved even with this error.
And try with Wifi connection, not 3G/4G.
Click to expand...
Click to collapse
The thing pops up even when I'm on WiFi or something. I think I have to clean install everything like suggested in the next reply. I think I'll upgrade to the OTA with link you've provided.
GilX said:
I've had the same problem before but with xXx's 9.0 Oreo. I noticed Google Play Services force closing during the initial setup routine. I was able to proceed thru the setup bypassing an update play services option. All worked fine except that I can't access Google assistant settings, throwing up this "Trouble connecting" error. Also previous paid apps aren't recognized in Play store. Clean flashing the ROM (in my case xXx's), full wipe with format data fixed the problem. Backup everything beforehand.
Click to expand...
Click to collapse
So I guess this is what I'll have to do!

Related

[Q] payment method issue in play store

Hello people,
I am having problem making purchases as I can't add any payment method (cc or anything else) when I click on purchase and then continue it starts loading and then nothing appears, just my email and the rest of the window stays blank after the loading icon disappears like in this screenshot:
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my phone model:
it's the stock rom but I rooted my device using the guide on xda-developers with mohan root, (this has nothing to do with the issue,I just had to mention it)
It all started to happen after I used freedom, I uninstalled it in the correct way, I've stopped it then uninstalled it, and I've also reset the hosts file, I tried to add another google account and used it for play store and still had the same issue, and I also use adaway.
I went with the hard reset from the recovery mode and still had he same problem I did not even use freedom after the hard reset.
after thinking of it, it might be caused cus of some apps I've disabled, so here is the list of the disabled apps in my phone:
I have to mention that I've disabled Samsung billing after the hard reset but I've re-enabled it and nothing has changed and i think this has nothing to do with it and this app is related to Samsung applications app which I've also disabled along with KNOX.
how can I solve this problem?
Un install and reinstall the play store, that can fix the problem, that happens when you don't stop freedom service that runs in the background and you uninstall it, play store keeps running with the hacked parameters, the only solution is to remove and reinstall play store.
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syverman said:
Un install and reinstall the play store, that can fix the problem, that happens when you don't stop freedom service that runs in the background and you uninstall it, play store keeps running with the hacked parameters, the only solution is to remove and reinstall play store.
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Click to expand...
Click to collapse
thanks for replying
I've mentioned that I uninstalled freedom in the correct way in my post (by first stopping it and then uninstalling like you said) and I believe I've tried reinstalling play store but I will try it again now after the hard reset.
I disabled play store and re-enabled it, it did not fix the problem, is it the same as uninstalling and re-installing?
I've also disabled and re-enabled google services and google services framework and still the same
Reinstall freedom then, and don't start it, just let it there, and then probe play store
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this did not work either
Extrange, in my phone did the same as you, install freedom, run it, stop it and uninstall it, and then probe my play store and everything works ok, maby yours play services has been corrupted, try installing lucky patcher and from that app install the moded play store to see if that works, if not, I think that your only solution will be flash stock again.
---------
Also look in your Google account that everything is marked enable for sinc
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Wiped cache partion All services stopped

Hello
It was suggested on another forum to alleviate audio video sync issues across multiple apps you should wipe your system cache. I am running lollipop 5.0.2 rooted.
Anyways I did the system cache clear through recovery and when I rebooted my phone the sprint screen hung for a minute then a black screen appeared followed by numerous prompts stating that various services were stopped.
I keep pressing okay to each prompt and another one follows. It seems like the service / app is trying to start but cannot. I am left with a black screen that continues to pop up these dead services.
Has anyone experienced this? I thought a system cache clear was harmless. What can I do so I do not lose my data.
Please help I need this stupid thing for work.
Thank you
olowshinenine said:
Hello
It was suggested on another forum to alleviate audio video sync issues across multiple apps you should wipe your system cache. I am running lollipop 5.0.2 rooted.
Anyways I did the system cache clear through recovery and when I rebooted my phone the sprint screen hung for a minute then a black screen appeared followed by numerous prompts stating that various services were stopped.
I keep pressing okay to each prompt and another one follows. It seems like the service / app is trying to start but cannot. I am left with a black screen that continues to pop up these dead services.
Has anyone experienced this? I thought a system cache clear was harmless. What can I do so I do not lose my data.
Please help I need this stupid thing for work.
Thank you
Click to expand...
Click to collapse
Have you tried doing it again? Was it in stock recovery? What option did you press? Video lag fix is in my OD2 mods thread in Themes & Apps.
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Any fix for 'Checking info...' and other problems?

Hi,
I have recently flashed my oneplus 5 NitrogenOs, but I am facing some issues. I figured maybe any of you guys could help me.
1. When I try to add a new google account, a new screen pops up saying 'Checking info...' ('Informatie controleren...') and appears to be loading. This screen however, never closes. This way I am not able to add any google account to my phone. It appeared out of nowhere after some time of using the rom, so i currently have my google account already setup.
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2. Google search is not working either (the app and the shortcut in nova launcher), it stops loading just before the end.
I am guessing these two problems are somehow related to google play services, but I have no idea how to fix them (obviously).
3. E-mail isnt loading anymore. The mail preview is showing the first 3-4 lines, but when i open the mail itself it shows nothing but the details (sender, time etc.). This occured after the clean flash (will get to that later on). I can also not send any e-mails. I tried this in 3 different mail-apps (with 3 mail accounts) including gmail and they all show the same results. This is not happening on hotmail.com in chrome.
Current phone details:
- Twrp multirom 3.1.1-0
- Bootloader is unlocked
- Running NitrogenOs 8.0.0 (latest build from this thread https://forum.xda-developers.com/oneplus-5/development/rom-nitrogen-os-cheeseburger-t3684946)
- Magisk v15.2 installed
- Flashed Gapps 'mini'
- Busybox installed (don't think this has anything to do with the problems)
- No Xposed framework installed
I am aware of the fact that the 'Checking info...' glitch has a lot of threads/posts already, but i haven't found any solution yet.
Things i already tried:
- Clean reflashing (rom, gapps and root (magisk and supersu))
- Updating google play services via apk
- Clearing cache/data from all google apps/services
- Removing updates from all google apps/services (this was not possible for google play services)
- Messing around with the host file (root/system/etc/hosts)
Both before and afther the reflash the first two problems occured after a short amount of time.
If anyone has a solution for any of the problems I would love to hear it, and if there is already a solution in another thread i would love a link too.
(ps. This is my first post so if anyone has tips, feel free to comment)
Try different gapps like nano or pico.
hadiyalkishan said:
Try different gapps like nano or pico.
Click to expand...
Click to collapse
Thanks for the quick reply. I tried wiping everything except internal storage and reflashed rom and pico Gapps. For now it seems to be working; mail shows up, all apps open and no google related bugs. Hope it stays like this, but either way thanks for your help!
I finally found out what causes the problems; it's viper4android. After installing the stock version and the materialised version over it the problems occured. Any idea how this could happen or how to undo it? Because i am kinda settled down already with my setup.
I tried uninstalling the drivers and uninstalling the materialised v4a, but the stock version cant be deleted because i flashed it via recovery.
how to fix it
hoangsc said:
how to fix it
Click to expand...
Click to collapse
What problems are you facing? All of them or only the checking info-bug?

Re occuring log file

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I noticed a log file in xplore file manager that had not been there before, when i opened it there was a load of files, and when i opened some of them they had things listed i did not like, one had a list of things saying they were disabled when they are not disabled, one had things like get sim info, others mentioned AT&T and Verison when i am in the U.K on Vodafone, i keep deleting it but it comes back, i have took some screenshots of the list of files and parts of some of the files, have i been hacked ? Does anyone know what it is, Thank you for any help
.
Theaccused said:
I noticed a log file in xplore file manager that had not been there before, when i opened it there was a load of files, and when i opened some of them they had things listed i did not like, one had a list of things saying they were disabled when they are not disabled, one had things like get sim info, others mentioned AT&T and Verison when i am in the U.K on Vodafone, i keep deleting it but it comes back, i have took some screenshots of the list of files and parts of some of the files, have i been hacked ? Does anyone know what it is, Thank you for any help
.
Click to expand...
Click to collapse
if youre not rooted, youre unlikely hacked. If you have the fear that you have been, factory reset from within the OS, remove any FRP lock, boot to recovery, factory reset in there literally 3 times. The 3 times part isnt because of your situation, its a constant across all galaxy devices to wipe more than once because phone weirdness does occur, reflash tour firmware from sammobile.com/firmwares with the regular CSC, not the HOME_CSC, reboot, set your phone up and any chance of it being hacked are gone.
Thank You
Thanks a lot for taking the time to answer, i cannot get into recovery mode either, since the Oreo 8.0.0 update my phone screen flashs when i get a call and going into recovery mode i release power when samsung shows then the android man comes for a split second then the flashing screen starts and the screen is totally covered with small vertical coloured lines, i found out when i went to wipe the cache partition but couldn't cos of the flashing and coloured screen, this all happened after the ota Oreo update, the flashing was constant at first i couldn't use the phone but now it's just with calls out or in and when the call ends it stops after about 10 seconds, that's why i haven't rooted which i would like to do as the Google and Samsung bloat is ridiculous, we shiuld be given the option, if we want them we can download them but not be forced to have them, but i'm afraid to root to remove them due to the flashing screen,but i think there are internal settings to reset it Thank you for your help

Cant log in to my google acc

Hi, everytime when im trying to login to my account aplication stops working
"google services has stopped working"
Click to expand...
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I bought unit few weeks ago but i didnt connect it than now.
I tryied to delete cathes etc. but nothing helps. Im not sure if there isnt any custom rom or smth.
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Thats my unit T5.3.19
ANDROID 8.1?
Meaby my google services are in wrong version did someone solved that before? plz help me im strugglinggggg
Install this Google play services.
Google Play services 21.30.13 (040408-388521533) (040408) APK Download by Google LLC - APKMirror
Google Play services 21.30.13 (040408-388521533) (040408) APK Download by Google LLC - APKMirror Free and safe Android APK downloads
www.apkmirror.com
Click on the downloaded file.
Enable install apps from unknown sources.
Install the app.
Still the same. :/ meaby my Google play is in wrong version.
Should I do factory reset first and install these Google services after?
In this case that is advised then
I did factory reset and installed these Google services. When I'm trying to log in it's crashing agian
Is there any software updates?
I'm not sure. I didn't install any updates etc. I didn't install any updates
Well I don't know the problem then
Bump, plz help
anybody?
Well can you elaborate how exactly does it crash? Just gone back to the last page with a flash when trying to log in?
Its crashing all the time, every 5s I have error on the screen. I took some more pictures from settings, meaby thats will help.
Set it back to factory settings, set up an internet connection, set up your google account and don´t do anything else than start the play store and wait for updating your system. the current version will be installed automatically, together with updates of your existing apps.
Don´t install any side loaded version.
I have the same problem. I can't even enter the username because the window disappears after a while. There is also an error when you try to log in via the browser. I tried connect wifi/mobile, remove the sim card, clear the cache, data, various versions of play services, even unpacked the apk files from the opengapps package and installed whatever I could, still without success. I would like to share logcat, but I have no idea how to connect to a computer via adb.
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@up
Now i have the same. Stuck on log in loading and reatart after
maciej03 said:
I have the same problem. I can't even enter the username because the window disappears after a while. There is also an error when you try to log in via the browser. I tried connect wifi/mobile, remove the sim card, clear the cache, data, various versions of play services, even unpacked the apk files from the opengapps package and installed whatever I could, still without success. I would like to share logcat, but I have no idea how to connect to a computer via adb.View attachment 5530559View attachment 5530563View attachment 5530565View attachment 5530567
Click to expand...
Click to collapse
Let me know if u will find out how to fix it plzzz
At the moment I have little progress. I was able to get an adb connection via cable. (There are three dots in developer options and you need to change usb mode). I granted the logcat application privileges, but I don't know what to look for. With the "error" and "google" filters I have failed to find provider info for com.google.android.setupwizard.partner.
BUMP
Try the latest version of Google play services on apkmirror.com again
There is a lot of versions to download, with one should I chose?

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