Database Users

Upgraded 4G Xoom LTE Connectivity Issues

Greetings All,
Got my Xoom back from its 4G upgrade last week and I have been noticing some issues with connecting over the 3G/4G network now. I use pocketcloud to connect to computers over RDP and when connected over WiFi networks, it works fine (computers connected to networks other than one I am connected to WiFi on), but when using the 3G or 4G connection on the Xoom, there is a network connection error. I tried it out on my incredible and it works just fine. Also, sometimes I get an error "cannot update" from the engadget app.
Also, the new market would not install some of my apps, like ThinkFree Office for example, I worked around it by using the web interface of Android Market on my computer and it worked fine.
I sent in the Xoom completely reverted back to stock 3.1, I recieved it with 3.2.2 stock. I cleared memory after I got it back and did a factory data reset. Not rooted, and no other modifications have been made.
I'm at a loss as to why some connections are causing the network to flake out.
Regards.

I read on here that some of the app installation issues were due to the possible change in pixel density that took place with the upgrade but that is something you can change back if you root.

I'm noticing the same exact issue and have no idea what is causing it - let's see if together we can figure it out. It's extremely flaky so far.

I got my upgraded Xoom back today and noticed the exact same issue. It wouldn't activate on the setup screen and prompted me to reboot. After reboot, it connected to 4g just fine and showed the 4g icon below.
I then went into the market to install my apps. It installed Thumbkeyboard just fine but when I went to install others, it stopped at 8.03k on the download. Did this for every app i tried.
I turned on wifi, connected to my AP and the downloads worked just fine. Even tried a couple reboots before doing this and it didnt work.
My 4g signal is about 75% so it's strong.
Very strange...

Power off
Remove SIM.
Put SIM back in
Power on
Done. Worked for me.

I take it back, still having all kind of issues.

just got mine back this morning, and it wont connect to anything! no 3g, no 4g, no wifi... nothing. WTF!?!?! restarted, pulled sim, etc...
going to do restore next and see what that does.

Same connection problems
Got my LTE upgrade back.
When I am at work I cannot update Touchdown from inside the firewall (not sure why) so I flip back to Verizon to refresh by shutting down the wifi. When I do, I noticed that the xoom would drop the connection (three bars) and then not reconnect. When I try to turn on the wifi it stays grayed out and neither system will connect until I reboot.
Went around with VZW tech support, they reported that the unit was registering on their network but not connecting. Sent back to Moto for further testing, got the unit back (they reported it was a software fix, no other data) but the unit continues to have the problem.
Stock 3.2.2 xoom with LTE
Any suggestions appreciated....

Has anyone been able to resolve this issue?
Hello, I am still having all kinds of connection issues after I received my device from Motorola. After a reboot the xoom will connect to the Verizon network but If it stays idle for some time, I lose the connection and it will not connect until I reboot the device.

sent it for replacement
I had the same problem. I had to send it back once for 'repair' (no improvement) before Motorola replaced the unit due to an undefined hardware problem. Keep calling or go to a store.

I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.

nirgal2002 said:
I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.
Click to expand...
Click to collapse
In your case did you have sporadic connection or, without the SIM number, were you completely unable to connect?
BTW, I missed this thread when it was fresh (as I was traveling) but I've had the exact same issues since the LTE upgrade. When it happens, the only way to reconnect is to reboot.

I used to be able to get it to reconnect by switching airplane mode on and off. Sometimes I had to reboot. Friday, even that did not help. I was furious. The next day, the update pushed out to me via wifi. I guess the servers recognized me as a customer again even though I already had a 2 year contract. Some people got the dataplan because they don't use wifi. I love the shortsightedness of the people who come up with this... not.
At least I haven't gotten disconnected since the patch was installed.
Sent from my Xoom using xda premium

I had to unroot my device for 4G to start working normal.

T-Mobile LG G2 WiFi Problem

Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work

Is it an N router? You could try putting it in G mode just for better compatibility and see if that does anything.

Tried on G same thing, New device should work on N by the way seems like is a hardware issue

Try a public router like Starbucks or something

Just did worked for 2 minutes and again it stops. This is either a software glitch or hardware issue, very random

This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?

u might have a defective g2. i have the tmobile version since thurday last week and never had an issue with wifi

csmith8507 said:
This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?
Click to expand...
Click to collapse
Yes. Yes it is.
Sent from a phone

Well Ive found out that the phone is having issues connecting to 5ghz network or not updated routers. I think the phone is hella fast, camera is quite good but this phone doesn't live up too the hype. Specially if in my business were all gadgets, macs, pc's connect with no issue Im not going to reset router settings just cause this phone doesn't like it. Jumping ship, it was quite an awfall experience. by the way LG is clueless, dont even bother calling them..

I've had wifi issues like that on my Vz G2. 2.4 and 5ghz channels. None of my other devices have the issue. Forcing a new channel on the router resolves the issue for awhile, but it's like the radio is very sensitive to channel interference or something.

I have the same problem. It seems like it only works if you set your router to 802.11g only

My WiFi calling, SMS, MMS, and general WiFi connectivity on my T-Mobile G2 works fine. However the call quality over WiFi sucks.
What sucks is I really really like this phone. I'm conflicted on if I should return or keep. I go back and forth hourly.
Just for comparison sake I am using an Asus RT56N router and my G2 is connected to N network with Comcast but I frequently use G at a friends house using Century Link. It connects just fine on that POS network.
So I don't know what's going on here.
Sent from my LG G2 using Tapatalk 4

Well I just got a Galaxy S4 and I must admit the G2 has by far the better looking screen, camera and speed. I actually think Im going to send the S4 back and get the G2 again hoping that the one I got was just defective. Im so conflicted cause I really liked the G2 but the wifi issue is a deal breaker. Not sure what to do!

Maybe it was just a defective unit. I had to return my first one and I may have to return this one too. I keep noticing weird touch screen issues now. The first one didn't have touch issues but had speaker issues. This one looks like it may or may not have touch screen issues.
I took off the Zagg Screen protector to see if that was the cause. We will see.
My issues are a far less version of what's happening in this video.
https://www.youtube.com/watch?v=PFnUNrrKDb0&feature=youtube_gdata_player
Sent from my LG-D801 using Tapatalk 4

I thought i had a defective phone.
Nothing worked even after router firmware upgrade
But at the end, it was because i had outdated router from 2005. Silly me lol
Bought a new router and now it works like a charm XD
Sent from my LG-D801 using xda app-developers app

Got another one, now everything works seems like I had a defective one

Wifi Connection
mctaino said:
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP addess and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.
---------- Post added at 05:32 AM ---------- Previous post was at 05:27 AM ----------
theedon323 said:
I have the same problem. It seems like it only works if you set your router to 802.11g only
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP address and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.

Problems with Tomato
Is anyone having issues with a non-dlink router? I have an Asus RT-N16 set up with Tomato firmware and have very similar issues as well. Everything on the internet suggests upgrading my dlink firmware... which obviously doesn't help me . Other people have suggested trying "G only" on the router, which sucks and is pretty heavy handed. Will report back if it works though...
Verizon version of the G2 VS98011A
Tomato Firmware v1.28.9054 MIPSR2-beta K26 USB vpn3.6

I have used my old NETGEAR wndr3300 (setup for 2.4 & 5Ghz) and my phone connected to either flawlessly. Then I purchased a DLink DIR-855 Xtreme and the problems started. Tried to update firmware, and the router would constantly reboot every few minutes when my G2 would connect to either frequency. Now I am using a WD MyNet 900, and no problems as of yet.
Sent from my LG-D801 using xda app-developers app

new g2 kills wifi
all of the symptoms mentioned are happening to me too but im on ee (UK version of T mobile). the network drops out on after a short time of network connection, i have spent 45 mins on Saturday talking to the (well not really talking more like listening to hold music) tech dept about internet connectivity problems and even convinced them that it was not the internet that was hiding but the router that was not performing so they sent me a new one; i eagerly swapped it over tonight and even factory reset the phone like lg have suggested but guess what...........
i have sent lg a snotty response as this issue has now cost me a bout 6 hours of my life trying to work wtf is going on and the on the phone to tech call centers and the inevitable net trawling for answers plus the effin and jeffin about after a complete factory reset.
it seams we are not unique in this and samsung have had this as an issue for quite a bit and best guesses are that it is a o/s issue with jelly bean 4.2 but this is not what google would have you believe and do not acknowledge this as an issue. im no expert just someone who wants the effing thing to work and have someone who has the power and capability to sort this out to do so without having to convince some faceless organisation that the problem should not be mine cos i dont get paid to sort out the crap.

[Q] Newest Sprint OTA update disabling wifi

A few days ago I did an OTA update from Sprint (using stock ROM and bootloader). One thing I noticed big-time about the update was that it wreaked havoc on my wi-fi settings. Wifi was turned off by default, and when I tried to enable it, it would immediately turn itself off without connecting.
This was a really big hassle for me since I was doing this at home, where I have the luxury and speed of my RoadRunner internet connection. But now I was forced to use mobile data to download and update all of my apps (slower and, of course, eats up data that I didn't want to do).
The only solution I was able to find thus far was to revert back to a stock ROM and bootloader, which I obtained from this site. But it took me the better part of Friday night and Saturday morning to get it done, and I was NOT a happy camper when all was said and done.
Good news though... after flashing and re-flashing and re-flashing and re-re-flashing with Odin, I finally got the phone back to where it will connect to the internet and I can download apps, etc. at the faster speeds again.
From what I've heard, this seems to be a Sprint-specific issue. Has anyone else had this problem? And while I'm at it, has anyone else had issues with the latest Sprint OTA update?

Its been mentioned in of the threads.
Sent from my SPH-L720 using xda app-developers app

PH-1 switching from wifi to LTE issue

Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance

koko.fr said:
Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance
Click to expand...
Click to collapse
My phone is on T-Mobile carrier and when I am outside phone is using LTE or another available technology. When I come hope, phone connects to my WiFi. After I leave the my home, phone connects to cell tower without problems. You may need to check APN settings for your carrier in Mobile network settings.

koko.fr said:
Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance
Click to expand...
Click to collapse
Hi koko.fr,
Like you, i bought my PH-1 on Amazon and i use it with Free Mobile Carrier, the APN settings are automatically updated. I used one day the 7.1.1 Android version and my feeling is not good with this (lag, camera, latency with touchscreen) but not the same issue that you. I upgrade the Oreo 8.0 Beta 3 and I'm very happy, the phone is very responsive. This upgrade is very easy, all steps are indicated on Essential web site.
What Android version are you ?
Have a nice day
Steeve

Steenux said:
Hi koko.fr,
Like you, i bought my PH-1 on Amazon and i use it with Free Mobile Carrier, the APN settings are automatically updated. I used one day the 7.1.1 Android version and my feeling is not good with this (lag, camera, latency with touchscreen) but not the same issue that you. I upgrade the Oreo 8.0 Beta 3 and I'm very happy, the phone is very responsive. This upgrade is very easy, all steps are indicated on Essential web site.
What Android version are you ?
Have a nice day
Steeve
Click to expand...
Click to collapse
I use default Android 7.1.1 (I have also some issues like camera lag, but phone is very fast for other apps), I checked my APN settings and manually updated but I still have the same issue... I'm disappointed about Essential updates (no date for 8.1 ), I don't want to use beta to not lose my warranty.
So I think I will return the phone tomorrow and maybe come back for PH-2
Did beta Oreo improve camera experience ?

koko.fr said:
I use default Android 7.1.1 (I have also some issues like camera lag, but phone is very fast for other apps), I checked my APN settings and manually updated but I still have the same issue... I'm disappointed about Essential updates (no date for 8.1 ), I don't want to use beta to not lose my warranty.
So I think I will return the phone tomorrow and maybe come back for PH-2
Did beta Oreo improve camera experience ?
Click to expand...
Click to collapse
My APN settings are updated automatically when I put FREE SIM card and I'm not an issue with this, I'm glad that you are this issue This is my first Android phone and I'm very happy with this. I don't think that you lose your warranty if you sideload the Essential oreo beta, 8.0 beta 3 or 8.1. This is an official beta of oreo. You are read that if we upgrade our phone with an official Essential beta, we lose warranty? Unfortunately, i think we have not warranty because we do not live in US or Canada. We can just ask Amazon to return the phone and ask refund but we lose the extra cost and import charges.
For your issue, you can test a factory reset?
I would like to post an URL to go to Essential support but i can't, not any old on this site
I hope you will be able to resolve your issue

Not sure if you tried, development section- option to aggressively switch from wifi to data. I never tried it but remember seeing it.

Hotspot tethering broken on 8.1

Just curious if anyone else is having issues with getting hotspot to work after the May 8.1 update. It turns on and devices can connect to the hotspot but can't get any connection to the internet. FYI, I'm on Sprint if that makes a difference.
A quick google search shows that Pixel and Nexus users have similar problems, but some have reported that resetting the APN settings fixes the issue. But of course the APN settings are greyed out thanks to the latest Sprint update.
Are there any other work arounds? I was hoping I wouldn't have to root, but am willing if that's the only way.

Working fine on Verizon

garywojdan81 said:
Working fine on Verizon
Click to expand...
Click to collapse
+1
Mine on Verizon is fine.

deezpeez said:
Just curious if anyone else is having issues with getting hotspot to work after the May 8.1 update. It turns on and devices can connect to the hotspot but can't get any connection to the internet. FYI, I'm on Sprint if that makes a difference.
A quick google search shows that Pixel and Nexus users have similar problems, but some have reported that resetting the APN settings fixes the issue. But of course the APN settings are greyed out thanks to the latest Sprint update.
Are there any other work arounds? I was hoping I wouldn't have to root, but am willing if that's the only way.
Click to expand...
Click to collapse
I'm on Sprint too and I never had issues with hotspot tethering since every updated from N to O. Also, my APN's settings are editable.
My phone is on stock rom and never been rooted.

No issues on stock with tethering on T Mobile

No longer working for me with the may update on sprint. Hotspot isn't on my plan though

FYI, turns out the April 8.1 update still works, so don't update to the May one if you need hotspot.
Thanks for the replies everyone. Gotta love Sprint I guess...

It stopped working with the May update for me. I added net.tethering.noprovisioning=true to my build.prop and it's working again.

I'm running the Android P beta and wifi hotspot was broken te moment I installed the May update...
How would one edit the build.prop?

Looking for help to get working again. Anyone have any luck? I am not rooted. Hotspot worked great before 8.1 update.
Thanks,
MJC

Same thing happened to me, tethering stopped working after the May update on my essential phone using Sprint.
I reset to the April version from essential's current builds (Oreo 8.1 - OPM1.180104.141) and it started working again for me.
I had to edit the flashall script following the advice from reddit. Search reddit unable_to_flash_official_images_using_fastboot (I am a new user so cannot post links).