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Hey Guys,
I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.
Thankfully, we have the feature to end call using power button, which i am using to overcome this.
I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!
Is anyone else also facing the same & can anyone of you help me to get this resolved ?
My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.
Thanks in advance.
rohit83 said:
Hey Guys,
I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.
Thankfully, we have the feature to end call using power button, which i am using to overcome this.
I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!
Is anyone else also facing the same & can anyone of you help me to get this resolved ?
My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.
Thanks in advance.
Click to expand...
Click to collapse
In a few times the tempered glass interfere with the proximity sensor, I had this bug on P8 Lite, try removing the glass and tell us what happen...
Enviado desde mi Moto G (4) mediante Tapatalk
rohit83 said:
Hey Guys,
I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.
Thankfully, we have the feature to end call using power button, which i am using to overcome this.
I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!
Is anyone else also facing the same & can anyone of you help me to get this resolved ?
My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.
Thanks in advance.
Click to expand...
Click to collapse
yes ..i also have same issue...and also glass is applied it it have proper cuts so i dnt think its a,glass issue.its sftware problom,hope moto fix it.
moto g4 plus proximity sensor issue fixed
I have been a silent lurker on xda for too long.
time to give back to the community now.
Same problem with proximity sensor in my indian 3gb moto g plus.
I have found a solution, although it's not accurate.
First of all, boot into safe mode and try calling again,
if problem is there, your sensor is at fault, get it changed.
If calling works properly, then a 3rd party app is at fault.
remove all apps,
and begin installing them one by one.
I had alot of apps,hence can't pinpoint any specific app.
but if you follow this method, you can catch the app causing this problem.
My problem is fixed this way.
I am expecting a software update to address this issue soon.
rohit83 said:
Hey Guys,
I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.
Thankfully, we have the feature to end call using power button, which i am using to overcome this.
I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!
Is anyone else also facing the same & can anyone of you help me to get this resolved ?
My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.
Thanks in advance.
Click to expand...
Click to collapse
Send your phones photo...
Hi,
1. Same issue with my phone..Moto G4 Plus..bought it on 16th Aug.. and noticed this issue on 30th Aug.. so missed phone replacement date by 4 days..
Anyways..my problem is even worse.. screen goes black during call and unless other side person disconnects phone is unresponsive. . Once restarted problem gets resolved for time being.
2. Moreover I also observed one more related issuewhile playing World Cricket Championship... Just after playing it for 5mins..phone starts flickering and simply you can't play anymore.
I'm thinking to visit service centre now.
abhijeet11coep said:
Hi,
1. Same issue with my phone..Moto G4 Plus..bought it on 16th Aug.. and noticed this issue on 30th Aug.. so missed phone replacement date by 4 days..
Anyways..my problem is even worse.. screen goes black during call and unless other side person disconnects phone is unresponsive. . Once restarted problem gets resolved for time being.
2. Moreover I also observed one more related issuewhile playing World Cricket Championship... Just after playing it for 5mins..phone starts flickering and simply you can't play anymore.
I'm thinking to visit service centre now.
Click to expand...
Click to collapse
Have you unlocked the bootloader?if yes then try reflashing the stock rom ,i had similar issue my phone would freeze for 5min after boot etc,but after reflashing the rom it solved the issue.(ONLY IF UNLOCKED BOOTLOADER,IF NOT UNLOCKED I WOULD NOT RECOMMEND TO UNLOCK BECAUSE THERE ARE HELL LOT OF ISSUES WOTH THIS PHONE)
Hi . I am using the 32GB version of Moto G4 plus.
I have also faced a similar problem when proximity sensor wont work and screen goes dark during the call.
Need to wait till person on other side disconnects .
which app was creating problem for u if u can pls tell??
nitisharnold said:
I have been a silent lurker on xda for too long.
time to give back to the community now.
Same problem with proximity sensor in my indian 3gb moto g plus.
I have found a solution, although it's not accurate.
First of all, boot into safe mode and try calling again,
if problem is there, your sensor is at fault, get it changed.
If calling works properly, then a 3rd party app is at fault.
remove all apps,
and begin installing them one by one.
I had alot of apps,hence can't pinpoint any specific app.
but if you follow this method, you can catch the app causing this problem.
My problem is fixed this way.
I am expecting a software update to address this issue soon.
Click to expand...
Click to collapse
--------------------------------------------------------------------------------------------------------
uninstalling which app solved the issue??
Im using MotoG4 plus (India). I can confirm that even after removing temper glass, problem persists. This is surely a software issue. Thinking of rooting and flashing a custom ROM now.
Hi,
Sometimes (about 3 times a week), my phone have a big issue :
it reboot itself and/or doesn't respond well to my touch actions, and each time i have these issues, i can confirm that my phone isn't working normally because the unlocking system with finger print sensor has a strange behavior :
The normal unlock by fps behavior is :
I put my finger
I feel a haptic feedback
The screen goes on
When i have the issue, the behavior is :
I put my finger
The screen goes on without haptic feedback
After several seconds of "difficult" use, i feel the haptic feedback and the screen goes locked
Back to number 1...
I tried a lot of things whose safe mode and i have the same issue in it. I also tried wipe cache from recovery, disable enable Wifi, GPS, Sim 1, Sim2, SD card, and sometimes it seems to resolve the issue and sometimes not..
Then, the phone can work normally for about 1 or 2 days and i have the issue again.
I know it is often recommended to do a factory reset but i'm not sure it will resolve my issue because i have the issue in safe mode, and it will take me a long time to reinstall and set again all my apps
If you think it could resove my issue, i will do it but i would ask for another idea before.
Thanks
Hello, I use a A2017G and have a problem with the finger print reader and DT2W features. When the phone is awake the finger print reader is pretty fast. Just tap and unlock the phone almost immediately. DT2W works fine then too.
But if the phone is in deep sleep (I suppose?) after around a minute the finger print reader takes almost 2 sec to unlock. It works only faster if I press the home button to wake the phone before tapping the fp sensor or if I tap twice (with a little break between). It's like I always miss the first touch and DT2W is slow as well (most of the time doesn't even recognize). I ve read on the zte forum about that problem but it couldn't be solved.
Anyone with the same problem? I think this is a very annoying issue knowing that the fp sensor is pretty fast.
I tried several firmwares including full reset... Nothing worked out. Some people said it could be a hardware issue but why does it work perfectly fine when the phone is awake?
vavida said:
Hello, I use a A2017G and have a problem with the finger print reader and DT2W features. When the phone is awake the finger print reader is pretty fast. Just tap and unlock the phone almost immediately. DT2W works fine then too.
But if the phone is in deep sleep (I suppose?) after around a minute the finger print reader takes almost 2 sec to unlock. It works only faster if I press the home button to wake the phone before tapping the fp sensor or if I tap twice (with a little break between). It's like I always miss the first touch and DT2W is slow as well (most of the time doesn't even recognize). I ve read on the zte forum about that problem but it couldn't be solved.
Anyone with the same problem? I think this is a very annoying issue knowing that the fp sensor is pretty fast.
I tried several firmwares including full reset... Nothing worked out. Some people said it could be a hardware issue but why does it work perfectly fine when the phone is awake?
Click to expand...
Click to collapse
Just found this post from a long time ago. My a2017g is only a few days old and I have the exact same issue. I'm on a fresh flash of B10.
Are others experiencing this as well? Only happens when the phone has been sleeping for a few minutes.
It is very annoying.
Try to hard reset
danct2005 said:
Try to hard reset
Click to expand...
Click to collapse
This is after a clean flash of b10 and a reset after that.
Are you not having that problem at all? Are you on a a2017g?
I'll try another reset tomorrow.
joaste said:
This is after a clean flash of b10 and a reset after that.
Are you not having that problem at all? Are you on a a2017g?
I'll try another reset tomorrow.
Click to expand...
Click to collapse
Well just to confirm, I have tried a full reset, and even went back to B08, and then applied the OTA to B10 (instead of flashing the whole B10 rom).
In all cases, the issue remains. The phone is very slow to unlock via the fingerprint scanner when it has been sleeping.
I do wonder if all phones suffer from this or if only some units do.
Any feedback would be appreciated.
I just got an LG G6, and instantly started having problems with the fingerprint sensor. It keeps getting "dirty" and will not scan my fingerprint 98% of the time.
I did not have that issue with my LG G5, so it is very confusing to me.
FoxyProxy said:
I just got an LG G6, and instantly started having problems with the fingerprint sensor. It keeps getting "dirty" and will not scan my fingerprint 98% of the time.
I did not have that issue with my LG G5, so it is very confusing to me.
Click to expand...
Click to collapse
No problem with mine. It is actually the best fingerprint sensor I have ever used (s7, note7, iPhone 7). Sounds like a defective unit.
Mine is working perfectly, works 100% every time unless if I miss place my finger.
I've used mine with wet fingers. Dirty fingers from making pizza. Weird but yeah even with pizza dough on my hands it worked fine. I use mine upside down even with no issues
No issues here. I have 3 fingers/prints set up so far and all work flawlessly.
You should try re-entering your prints. When you enter them keep your head still and steady when pressing. I can barely touch mine and it registers every single time. What's awesome is I can use it to open my investment & work apps.
FoxyProxy said:
I just got an LG G6, and instantly started having problems with the fingerprint sensor. It keeps getting "dirty" and will not scan my fingerprint 98% of the time.
I did not have that issue with my LG G5, so it is very confusing to me.
Click to expand...
Click to collapse
Mine works great. Try clearing your cache in recovery before calling it defective. Thats what i had to do with my jank S7 Active.
kevinhack said:
Try clearing your cache in recovery before calling it defective. Thats what i had to do with my jank S7 Active.
Click to expand...
Click to collapse
I tried this on my new V20 and the very initial results indicate it is right on the money. Thank you for this and I don't know why I didn't think of it myself. I suppose if it doesn't prove to hold, then I'm within my swap period, having the phone only 3 days now.
BTW - I initially scanned my fingerprint with the protective tape over the scanner, and despite re-scanning my prints into the security database, I wonder if that may have set up some initial cached data.
kidziti said:
I tried this and the very initial results indicate it is right on the money. Thank you for this and I don't know why I didn't think of it myself.
Click to expand...
Click to collapse
Glad to help brother
Fixed Fingerprint sensor LG G6 Not Workin
Disable Android's Device Administrator. Some how it asked me to set up a PIN, so after my finger was scanned I had to also enter the PIN
My fingerprint sensor used to work great, however it started prompting me that it couldn't read the fingerprint. I would restart the phone and most of the time that fixed it. Then, it got progressively worse. I would get three separate prompts that the "fingerprint sensor was not working" every time I would unlock my phone. Very annoying. Sometimes the setting for the fingerprint sensor would just straight up disappear. I decided to factory restore the phone, as I was having wifi and internet issues as well. Now, after multiple restarts, the sensor is not even recognized by the phone. No prompts and no fingerprint settings. Also the internet issue seems to have gotten worse. Really upset with this, as this phone is a replacement for my defective LG V10.
Edit: Just tested the fingerprint sensor hardware in Setting>General>Smart Cleaning>Test Hardware. It says "Not Responding. Contact a service center."
Fingerprint sensor works more of the time but suddenly it stops functioning!
Sometimes It does not recognise the fingerprint and, in the worst case, it totally stops to work like it does not exist or not connected; no life signal from it!!
In the first case I have to unlock with pin code otherwise I have to restart the device!
This is one of the reasons because I will never buy an LG!!
Happened twice since picking up my phone Saturday. The fingerprint sensor just stops working altogether. The phone makes no acknowledgment of tapping the sensor when on AOD or lock screen, and swiping the sensor to pull down the notifications does nothing. Reboot the phone and all is well again, so it doesn't seem to be a hardware issue.
Anyone else have this problem, any idea how to fix?
Phone is S8 on Verizon.
I think samsung just want to release update there are soo many bugs i also getting the same bug with fingerprint and iris scanner
Fingerprint sensor works fine on mine but iris scanner does not, times out during setup, i got it as far as 75% once
New phone, a lot of new software, will take time to iron everything out. On a positive note, I have not found any major issue that would actually bother me and some are my errors, I just don't know yet how to do it right. Sometimes clearing cache fixes problems like this, but since I don't have the issue, can't test it.
I guess I could try clearing cache the next time it happens. Happened twice yesterday about an hour apart.
There's a solution that I haven't tried yet in this thread:
https://forum.xda-developers.com/galaxy-s8/help/fingerprint-scanner-issue-solution-t3602551