USB connection to PC shows empty folder - Essential Phone Questions & Answers

I was about ready to copy some files from my old phone to the PH-1. Installed the proper usb drivers drivers on my pc. Think I got them from Android Central. The phone shows up as PH-1 in Windows explorer, but the folder i shows empty. I would expect to see the sdcard folders. Tried to copy a file intro it, but get an error.
Tried rebooting PC and phone, but still have same issue. I'm on the latest Nougat OTA. NMJ32F.
Anyone else seen this?

Euclid's Brother said:
I was about ready to copy some files from my old phone to the PH-1. Installed the proper usb drivers drivers on my pc. Think I got them from Android Central. The phone shows up as PH-1 in Windows explorer, but the folder i shows empty. I would expect to see the sdcard folders. Tried to copy a file intro it, but get an error.
Tried rebooting PC and phone, but still have same issue. I'm on the latest Nougat OTA. NMJ32F.
Anyone else seen this?
Click to expand...
Click to collapse
Mine is working fine. Try to switch between the USB configurations if that helps. And the latest version is NMJ51B.

Euclid's Brother said:
I was about ready to copy some files from my old phone to the PH-1. Installed the proper usb drivers drivers on my pc. Think I got them from Android Central. The phone shows up as PH-1 in Windows explorer, but the folder i shows empty. I would expect to see the sdcard folders. Tried to copy a file intro it, but get an error.
Tried rebooting PC and phone, but still have same issue. I'm on the latest Nougat OTA. NMJ32F.
Anyone else seen this?
Click to expand...
Click to collapse
hehe, that got me too... once plugged in, tap the USB notification then select transfer files...

If you have enabled developer options (tap on build number 7 times from the system menu) there is a setting you can change so transfter files automatically comes up instead of charge phone when you plug in usb.
I would suggest you use the drivers provided from essential's website directly vs third party drivers just in case but to each their own.

The_Automator said:
If you have enabled developer options (tap on build number 7 times from the system menu) there is a setting you can change so transfter files automatically comes up instead of charge phone when you plug in usb.
I would suggest you use the drivers provided from essential's website directly vs third party drivers just in case but to each their own.
Click to expand...
Click to collapse
I don't see any driver download from Essential's website. But the ones I downloaded are supposed to be the Official Essential Drivers
It was already set to MTP in the developer options.
canned_polar_bear said:
tap the USB notification then select transfer files
Click to expand...
Click to collapse
I looked for such a notification on the phone, but didn't see one. In my experience, a device won't even show up in windows explorer if the phone is waiting with that notification.
Caltinpla said:
Try to switch between the USB configurations if that helps. And the latest version is NMJ51B
Click to expand...
Click to collapse
That version has not been made available to my device yet by Sprint (they delay the updates for additional testing). Say's "up to date" when I try it manually.
I'll try changing that option to "charge" then back to "MTP" to see if that clears it up.
Thanks for all the feedback.

That version has not been made available to my device yet by Sprint (they delay the updates for additional testing). Say's "up to date" when I try it manually.
I'll try changing that option to "charge" then back to "MTP" to see if that clears it up.
Thanks for all the feedbacks.
I'm also with Sprint and I sideloaded the update through adb commands.

Euclid's Brother said:
I don't see any driver download from Essential's website. But the ones I downloaded are supposed to be the Official Essential Drivers
It was already set to MTP in the developer options.
I looked for such a notification on the phone, but didn't see one. In my experience, a device won't even show up in windows explorer if the phone is waiting with that notification.
That version has not been made available to my device yet by Sprint (they delay the updates for additional testing). Say's "up to date" when I try it manually.
I'll try changing that option to "charge" then back to "MTP" to see if that clears it up.
Thanks for all the feedback.
Click to expand...
Click to collapse
On this page https://www.essential.com/developer/current-builds under downloads it says "Essential device driver for Windows machines" id download right from there.

The_Automator said:
On this page https://www.essential.com/developer/current-builds under downloads it says "Essential device driver for Windows machines" id download right from there.
Click to expand...
Click to collapse
Yep.. Hiding in plain site.. lol.. I'll try that and see if it's any different. Thanks!

Related

Problem conecting to PC

Anyone else having problems getting their Windows 7 PC to pick up there SIII
When I connect my Phone I get the following message.
***********
Hardware device missing
Windows cannot identify the device SAMSUNG USB
***********
Or something like that.
Anyway, it picked it up once (yesterday) and nothing since then. Its really annoying as it won't connect to Kies.
jetpack101 said:
Anyone else having problems getting their Windows 7 PC to pick up there SIII
When I connect my Phone I get the following message.
***********
Hardware device missing
Windows cannot identify the device SAMSUNG USB
***********
Or something like that.
Anyway, it picked it up once (yesterday) and nothing since then. Its really annoying as it won't connect to Kies.
Click to expand...
Click to collapse
There are two possible issue at play here, one your pc drivers are incorrect or two the phone has an issue (1 is much more likely).
1) Uninstall Kies, reboot the pc, reinstall kies and disconnect from the internet then plug your phone in.
see if that works, if not you may need to manually point to the correct drivers
2) Odin flash your existing rom back using the "update bootloader" issue, this will repair any slight niggles on the phone side.
Tried option 1 and still nothing, Kies keeps crashing and the phone will still not connect.
How do I manualy select the right driver???
I don't really want to try option 2. I only have the phone 2 weeks and I'm very happy with it as it is. I don't want to go modding it like my last phone.
I have this issue too.
You are not alone...Lot of users have this issue!
I cant really find what cause it, but you can read some threads here:
http://forum.xda-developers.com/showthread.php?t=1828016
http://forum.xda-developers.com/showthread.php?t=1844400
There are more you can find if google the problem...
I always for now unistall/install drivers again.But after 2-3 times of properly connections the issue is back.
jetpack101 said:
Tried option 1 and still nothing, Kies keeps crashing and the phone will still not connect.
How do I manualy select the right driver???
I don't really want to try option 2. I only have the phone 2 weeks and I'm very happy with it as it is. I don't want to go modding it like my last phone.
Click to expand...
Click to collapse
Option 2 is not strictly speaking modding, all you will be doing is flashing the stock rom (the rom you already have on your phone) back over itself, you will not be rooting or customising everything, the rom will still be "official" and not "modified".
As for the drivers, I assume your using windows? if so:
Press Start
Right click on "computer"
Manage devices
find the item that has the "!" error sign and right click update driver
point it to the kies installation folder.
hope for the best.
Lennyuk said:
As for the drivers, I assume your using windows? if so:
Press Start
Right click on "computer"
Manage devices
find the item that has the "!" error sign and right click update driver
point it to the kies installation folder.
hope for the best.
Click to expand...
Click to collapse
Done the above and it tell's me that I'm using the most up to date drivers.
ok new idea (but will only be a temp fix)
When you plug the phone in it should have a notification saying connected to media device.
Click that, change from MTP to PTP and back again. and see if that helps.
Just found this worked for me.
******* Posted by Ditto
Yeah that whole "Hardware ID missing" was an irritating situation. This is what I recommend as far as making it work.
1. Plug in.
2. When you get the error message, I think its because of a conflict with the ADB interface. Go to Settings, Developer Options, and check off USB Debugging.
3. Plug in once again and it should work. If not, try toggling between Camera and MTP.
*******
All i want to do is see my phone in MyComputer then I can access the files no problem.
Back on Media device (mtp) and it looked like it installed drivers and then the folder Computer/GT-I9300 opened so happy days.

Installing Universal Naked Drivers

so I got the latest Universal Naked Drivers 0.73 zip file, extraced it to its own folder on my desktop, and then I opened device manager, went to Other Devices>Nexus 4, right clicked, uninstalled, restarted my laptop and nexus 4, and then opened device manager again, and this time clicked on Update Drivers for nexus 4, and when I select browse files on my computer, then I click that folder, which has two sub folders in it, one for AMD64 and then i386, and there is also some other files in the main folder, outside the subfolders, called androidwinusba64 and androidwinusb86, as well as two more called android_apxusb and android_winusb.
But When i click on the main folder so it searched through that and the two subfolders, it keeps saying it's not finding any drivers for my device, and i've tried clicking on each of the sub folders, and neither of those make it work either. I've done what every guide has shown me, which I've installed drives hundreds of times in my 27years of life, and I have never had a problem before. Especially not with Android devices. I can't get my brand new 16gb nexus 4 that i just got yesterday (got it while I wait for Tmobile to get the Nex5 in stock, and then I am switching them out) to show up under my computer as a media device so I can actually drop files onto it. I dont get what the issue is here. I know that the 4.3 update (which I updated to last night when i first powered on my phone and activated it) cause some driver issues from what i've read, but supposedly they have been fixed or whatever, and this Naked Driver is supposed to help as well. But getting them installed first would work better lol. everytime I plug the phone in, it tries to install the drivers itself, but it keeps failing for some reason. Any thoughts on how to proceed ?
It's ADB driver, you need to enable USB Debugging. If you are using Windows 8, reboot it into advance mode and disable driver signature checking.
eksasol said:
It's ADB driver, you need to enable USB Debugging. If you are using Windows 8, reboot it into advance mode and disable driver signature checking.
Click to expand...
Click to collapse
i already know all that lol I've been modding for quite a few years, so I know all about USB debugging, thanks tho. That's definitely not the problem. I can get the phone to work with ADB no problem, but I can't get it to show up as a media device like its supposed to when i have that selected in the USB mode options.
Oh, and I am sorry, I shoulda clarified, I am on Win 7. I already read about the Windows 8 thing tho. Which I got a copy of Win8, so I do plan on upgrading soon, check it out see what its like. But I just gto a new copy of Ubuntu, so I've been playing around with that a lot lately.
Anyone ? I have tried so many different things and Just can't get it to work, bout to chuck my laptop out the window lol
I can't speak for the naked drivers as I have never used them, but the ones that come with the SDK work fine with Win 7 on Android 4.3 (Copy and pasting files with Windows Explorer, adb, fastboot, etc.).
Did you resolve your issue? If not you should try to run "Usb Tree View" and make sure your phone internal USB switch is set to PDA and not MODEM or BOTH etc. I don't know how that works for the Nex4 but its a thing to look at.

USB storage not showing up in windows

Anyone else with problems seeing the storage after plugging into PC? adb command works and device drivers installed. Found another forum where turning the usb from MTP to charging and back under developer options does the trick. I have a non stock ROM and seeing if fresh out of the box experiences the same thing.
I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!
rramey23 said:
I have the same issue and can't seem to figure out how to get it to work. My work around has been to use ES File Explorer and open Remote Manager.
Edit: I just plugged it in again to see what I can find. I turned off USB Debugging and Developer Options. Plugged in and pulled the notification bar down, there is an option to change USB Settings to Charging, Power Supply, File Transfers (this works), Photo Transfer and MIDI. Give it a go!
Click to expand...
Click to collapse
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!
Kandydish said:
I am running to the exact same problem.
I have tried with USB Debugging off AND on, still no go. I think there's a problem with installing the drivers. Whenever I check the device manager, it still says the drivers weren't installed. I have tried installing the Google drivers. What do we do?!
Click to expand...
Click to collapse
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.
rramey23 said:
Need to get the drivers to install first and foremost. Even with USB Debugging on, I'm still able to pull down and change from charge only. Those drivers are key. I had to restart my computer before it was able to take the install.
Click to expand...
Click to collapse
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?
Kandydish said:
I'm able to get to the pulldown and change the setting from charging to MTP. Every time I do that, I get a window showing that I'm installing the drivers for Nexus 6P. Then it completes. I can do this over and over again. In the device manager, there's a little exclamation mark by the Nexus 6P and says these drivers weren't installed Code 28. I have exhausted Google to no avail!
Anyone find a solution to this?
Click to expand...
Click to collapse
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.
zosimov21 said:
You chose to install the drivers manually instead of having the system do it for you? Right click the yellow exclamation .. update drivers .. allow me to pick .. choose the download file location see what that gives you.
Click to expand...
Click to collapse
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.
Kandydish said:
When I choose the location, I see a bunch of options. The most relevant ones are ADB Interface and Android Device. Under Android Device there are several more options such as Android Adapter Interface, Android Bootloader Interface, and the such; no mention of MTP.
Click to expand...
Click to collapse
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP
zosimov21 said:
Did you already download the google USB drivers?
Should just be able to choose the android_winusb.inf driver. It should allow MTP
Click to expand...
Click to collapse
I have downloaded them. How do I specifically choose just that file? When I go through updating the driver, it asks for a folder location.
Go to dev options, switch the USB from ptp back to mtp and it works for me
xxsashixx said:
Go to dev options, switch the USB from ptp back to mtp and it works for me
Click to expand...
Click to collapse
Tried. Keeps trying to install the MTP drivers and it won't go through.
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.
Kandydish said:
I don't have any other drivers from any other devices. This is a clean install of Windows 8.1. I've only tried connecting my 6P, my OG 6, and my 9. All have the exact same problem.
Click to expand...
Click to collapse
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide
bartendersimon said:
You might wanna try installing Huawei Drivers and see if that help
HiSuiteSetup_2.3.55.1.zip
http://download-c.huawei.com/downlo...loadId=16205&version=90864&siteCode=worldwide
Click to expand...
Click to collapse
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.
Kandydish said:
I installed that application and I was able to see my device, the apps, the contacts, everything. EXCEPT I wasn't able to access the device from Windows Explorer which means I am not able to transfer files.
Click to expand...
Click to collapse
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?
bartendersimon said:
So when you change the option in the phone from charging to file transfer, did you check the device manager to see if there any unknown device showing somewhere?
Click to expand...
Click to collapse
Changing it from charging to MTP shows a MTP device in Manager with a yellow exclamation mark next to it. When looking into the details, it says that no drivers are installed. When I try "Updating Drivers", it says "Windows failed to install drivers. Code 28" or something along those lines. Code 28 MEANS that Windows failed to install drivers.
Thanks for nothing Microsoft.
Nexus 6p Connection to PC Issue - This Helped!
I had similar problems with PC not recognising my Device. I found http://www.technobuzz.net/install-google-nexus-6p-usb-drivers/ which helped me solve my issues.
1. Downloaded and installed the Huawei Nexus 6p drivers. This installed a Huawei Task Manager which connection to pair was still not recognisable.
2. Deleted old drivers (acer, samsung, htc) from' Device Manager'. This actually helped PC recognise my device which showed up in the Device Manager>Other Devices>Nexus 6p, also in PC interface but once moved off charging to MTP, computer didnt recognise device.
3. Downloaded and installed the adb/fastboot installer. Followed instructions till step 10. My screen didn't show anything like Andoid ADB interface, it displayed MTP file install, which I installed. Just remember to refresh in My PC interface when changing over from charging to MTP, sometimes Nexus 6p will be hidden.
4. Uninstalled the Huawie Task Manager.
This has solved my problem with PC and Device connection. The instructions given are from what I can recall of the process I went through.
Credit to Sidharth Rathore from Technobuzz for this solution.
Hope this helps.
Later.
p.s. I have a windows 10 laptop if this helps.
bartendersimon said:
I was having the same issue with my computer not detecting the my phone storage but then i remove the drivers from my samsung in the device manager and then right away detect my nexus 6p, no only i can see the storage but if i select how i want to connect (MTP, File trinsfer) it will change the connection type and folder
MTP - shows the pics folder
File transfer - it shows the storage
Sweet
Click to expand...
Click to collapse
I was having the same issue until I uninstalled some other debugging drivers I had installed. So I would recommend crawling through your installed apps for any other android usb drivers and uninstalling them if you still have this issue.
Working on mine right now. Found that USB 3.0 ports will not recognize device. Once plugged into a 2.0, it is recognized. Might help your issue

Drivers no longer working

trying to get some help for my ZE551ML 4gb - unrooted and with the latest update
I have never had an issue plugging my phone into my pc and transferring files. I bought my daughter a BLU R1HD and that wont wont show up on any pc when plugged into USB...yes dev and debug is enabled.....installed a bunch of different drivers to try to get that phone to work and it wont....
but worse is now my phone wont show up.
I went to the main thread here and located drivers and installed, and nothing....went to asus support and dl drivers and nothing...
does anyone know why or how i can get the drivers installed on my W10 PC so I can plug phone into usb and transfer files?
In the pc's device manager, is the device listed there? And is there a yellow mark on the device name? Maybe the drivers didn't install properly, you can right click on the device and click update driver, then choose automatically, you must be connect to the internet for it to find the required driver and install automatically.
I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.
Frankenberrie said:
I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.
Click to expand...
Click to collapse
sadly this did not work. I grabbed the drivers from the ZF2 resource thread here at XDA
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
for the BLU R1HD I was told to install these
https://androidmtk.com/download-mtk-usb-all-drivers
whih i did and also uninstalled and resinstalled along with the intel drivers.
I did exactly as explained above and the device will not show up.
I have the Z00AD -- ZE551ML -- 4GB/2.3GHz 64gb version running Stock OS with NO ROOT - an its up to date (v 40.194)
I attached screen shot to show what I have going on - thanks
come on
Are you using the same cord for both phones with the computer? If so, try a different cord
Sent from my ASUS_Z00A using Tapatalk
Reboot the pc with the "disable driver signature verification" option and then reinstall the drivers.
This may or may not have some relevance to your problem. Try downloading a program called USB Device Viewer, run it as an administrator and uninstall all the phone drivers that are listed. Reboot your computer, plug your ZE551ML in and let it install the drivers. Hope this is of some help.
i finally fixed this bs problem. simply a matter of device manager >>>> portable devices >>>>> right click >>> update drive>>> browse my computer >>> Let me pick>>>
for me i had
Model
MTP Device
MTP USB Device
select MTP USB DEVICE >>> Click Next and done
how stupid is this? the simple solution after 2 weeks of pain in the ass is what makes this so stupid.

[GUIDE] Fix MTP driver installation on Windows 10

Hi guys and girls...
I just recieved my new phone a few days ago. Plugged it into an old Windows 7 x64 laptop and Windows instantly updated the driver. On a 2016 Dell E7450 Windows 10 x64 laptop... It didn't. Tried the Google USB drver package, but it didn't work either. Windows reports about a problem with an INF file and doesn't finalize the driver install...
I just saw someone reported the same issue in Q/A. I thought it would be a good idea to write a step by step guide.
@ppd0526 proposed an easier solution to fix the issue:
Please if you use this solution, don't forget to say thanks to him in this post: THANKS
ppd0526 said:
I actually just helped a friend out with this. There is an easier fix then having to go through all that and add a known device.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
Click to expand...
Click to collapse
Uninstalled the driver and reinstalled using this method works fine! :good:
If someone has difficulty with the above or it doesn't work (which it should) i leave the one below just in case...
Click to show the guide:
Right click on the Windows start menu icon and select Device manager:
From here plug your Pixel using your USB cord to your computer. Pull the notification bar on your Pixel and tap on:
USB charging this device
Tap for more options
From the menu, select:
Transfet files
From here, you should see an "Unknown device" or an "MTP device" with an exclamation mark.
Right click on the device and select "Update driver software":
Click: "Browse my computer for driver software:
Click: Let me pick from a list of device drivers on my computer:
Scroll down till you find "LeMobile Android Device" and select it:
Here, select the second option: "MTP USB device"
Success
Now recognized in device manager:
In "This PC":
Hopefully, it will help some people.
Awesome, thanks! After several months with my phone, this just happened to me yesterday and I couldn't figure it out. The Google USB driver reinstall didn't work for me either, but this did!
As a suggestion, it's quicker to get to Device Manager by right clicking on the gear icon (Start) and selecting Device Manager.
JimSmith94 said:
Awesome, thanks! After several months with my phone, this just happened to me yesterday and I couldn't figure it out. The Google USB driver reinstall didn't work for me either, but this did!
As a suggestion, it's quicker to get to Device Manager by right clicking on the gear icon (Start) and selecting Device Manager.
Click to expand...
Click to collapse
Hooray... Thanks for the suggestion. I'm such a n00b when it comes to shortcuts... Edited to save the extra clicks.
5.1 said:
Hi guys and girls...
I just recieved my new phone a few days ago. Plugged it into an old Windows 7 x64 laptop and Windows instantly updated the driver. On a 2016 Dell E7450 Windows 10 x64 laptop... It didn't. Tried the Google USB drver package, but it didn't work either...
I just saw someone reported the same issue in Q/A. I thought it would be a good idea to write a step by step guide.
Click to show the guide below:
Right click on the Windows start menu icon and select Device manager:
From here plug your Pixel using your USB cord to your computer. Pull the notification bar on your Pixel and tap on:
USB charging this device
Tap for more options
From the menu, select:
Transfet files
From here, you should see an "Unknown device" or an "MTP device" with an exclamation mark.
Right click on the device and select "Update driver software":
Click: "Browse my computer for driver software:
Click: Let me pick from a list of device drivers on my computer:
Scroll down till you find "LeMobile Android Device" and select it:
Here, select the second option: "MTP USB device"
Success
Now recognized in device manager:
In "This PC":
Hopefully, it will help some people.
Click to expand...
Click to collapse
Wow, thanks so much. Couldn't figure this out. How did you?
bobby janow said:
Wow, thanks so much. Couldn't figure this out. How did you?
Click to expand...
Click to collapse
Hey... I once had a similar issue with a printer in the past and found this solution on the internet. So when it reappeared with the Pixel, I thought i would try as well. In the end it worked. That's all. I'm glad you sorted it out.
I actually just helped a friend out with this. There is an easier fix then having to go through all that and add a known device.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
ppd0526 said:
I actually just helped a friend out with this. There is an easier fix then having to go through all that and add a known device.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
Click to expand...
Click to collapse
Nice... Maybe you can open another thread? Or want me to add it to the OP?
Cheers...
5.1 said:
Nice... Maybe you can open another thread? Or want me to add it to the OP?
Cheers...
Click to expand...
Click to collapse
Adding it to the OP as an alternate method is fine. Better to keep the information consolidated.
ppd0526 said:
Adding it to the OP as an alternate method is fine. Better to keep the information consolidated.
Click to expand...
Click to collapse
Yeah you're right.
By the way, i just tried to uninstall my computer's driver and installed it with your method! Everything's alright.
Thank you...
My PC doesn't have this file wpdmtp.inf
Uninstalled the device and driver. Reconnected and let Windows update driver. Now it works.
Thank you Soo much. It worked exactly like it says in the OP.
This guide doesn't work anymore. MTP Device and MTP USB Device are no longer the menu options. Uninstalling the device doesn't work. You just end up with the exact same MTP with the exclamation point as before.
ppd0526 said:
I actually just helped a friend out with this. There is an easier fix then having to go through all that and add a known device.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
Click to expand...
Click to collapse
Yes! This works! WooHoo.... just had to uninstall all previous drivers first at the device manager.
Thanks, this worked!
ppd0526 said:
I actually just helped a friend out with this. There is an easier fix then having to go through all that and add a known device.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
Click to expand...
Click to collapse
Thank you sooo much :victory:, I actually didn't have the wpdmtp.inf in C:\Windows\Inf but I had this folder (link) containing a couple of android drivers and there was wpdmtp.inf file in it, I right clicked and installed it and VOILLAA!!... :laugh: everything went perfect after that. If for any reason you still face MTP problems after this I would recommend to do a manual installation of MTP drivers by going to "Device Manager", click MTP entry with exclamation then "Update Driver Software"->"Browse my computer for driver", navigate to the folder location where you extracted the drivers (link).... you should be done after that. If otherwise you face a problem along the lines of "section in this INF is invalid" while doing manual installation dreboot your PC and find the wpdmtp.inf again, right click then install and you would have fixed your problem. :good:
THANKS!
Oh man! Finally, FREAKING FINALLY, I found a solution that works. Thank u so so so much.
Thank you! This tip worked for me!
I have been having this issue for almost a year, if I wanted pictures and files from my phone, I had to get them from the cloud. Today was the first time in a very long time, that I was able to just copy over files from the phone again from Windows Explorer. THANK YOU!
trying these methods is still failing for me... shows "Pixel" in device manager.. if I try to update drive.. it says either can't find.. or failed...
and if i turn on Transfer Files.. Device manager shows ADB and MTP under "Other" but both fail when trying to update drivers..
YES!!!
5.1 said:
Hi guys and girls...
I just recieved my new phone a few days ago. Plugged it into an old Windows 7 x64 laptop and Windows instantly updated the driver. On a 2016 Dell E7450 Windows 10 x64 laptop... It didn't. Tried the Google USB drver package, but it didn't work either. Windows reports about a problem with an INF file and doesn't finalize the driver install...
I just saw someone reported the same issue in Q/A. I thought it would be a good idea to write a step by step guide.
@ppd0526 proposed an easier solution to fix the issue:
Please if you use this solution, don't forget to say thanks to him in this post: THANKS
Uninstalled the driver and reinstalled using this method works fine! :good:
If someone has difficulty with the above or it doesn't work (which it should) i leave the one below just in case...
Click to show the guide:
Right click on the Windows start menu icon and select Device manager:
From here plug your Pixel using your USB cord to your computer. Pull the notification bar on your Pixel and tap on:
USB charging this device
Tap for more options
From the menu, select:
Transfet files
From here, you should see an "Unknown device" or an "MTP device" with an exclamation mark.
Right click on the device and select "Update driver software":
Click: "Browse my computer for driver software:
Click: Let me pick from a list of device drivers on my computer:
Scroll down till you find "LeMobile Android Device" and select it:
Here, select the second option: "MTP USB device"
Success
Now recognized in device manager:
In "This PC":
Hopefully, it will help some people.
Click to expand...
Click to collapse
WOW, Dude you ROCK!! I have been struggling with this for well over 6 months but just pulled my Pixel back off the shelf for Android PIE and have been determined to find this fix.
Again, thank you very much!!!!!!!
Ki11ian said:
WOW, Dude you ROCK!! I have been struggling with this for well over 6 months but just pulled my Pixel back off the shelf for Android PIE and have been determined to find this fix.
Again, thank you very much!!!!!!!
Click to expand...
Click to collapse
Haha, better late than never... :good:
Cheers...

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