Experiencing random freezes on 7.1.2 - Nexus 6P Q&A, Help & Troubleshooting

An about a month ago switched to 7.1.2 from 6.0.1.
Stock rooted version. The phone is one and a half years old.
Since then I'm having random freezes that only pressing the power button and reboot will help.
I can't figure out what causes these freezes.
Anybody else having this ?
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How did you update to 7.1.2 was it stock image ?

Yes. Stock image
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Try a factory reset see if that helps really hard to say. Are you using substratum try removing overlays. If using custom kernel resore to stock. If it was me I would completely wipe my phone including internal. Then flash a fresh factory image to rule out any software related issues. Just make sure you back up all your pics etc.

I'm using stock kernel. The freezes are random. Can't figure out what triggers them.
The freeze can be while the phone connected to charger, lying on a table or when I on Facebook or something else...
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Lior84 said:
I'm using stock kernel. The freezes are random. Can't figure out what triggers them.
The freeze can be while the phone connected to charger, lying on a table or when I on Facebook or something else...
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There apps that you can get that will show you logs of what's going on in the background. Catlog or syslog are ones that I know of. They can be hard to understand but might give you some clues to what's going on. After the phone does it thing quickly check the log and see if any errors from apps and such that stand out.

Related

Random Freeze and reboot??

Hey just wondering if anyone else's phone has this issue. But, Sometimes my phone seems to freeze up and completely reboot. Possibly its trying to handle to many task??
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Graph.Two said:
Hey just wondering if anyone else's phone has this issue. But, Sometimes my phone seems to freeze up and completely reboot. Possibly its trying to handle to many task??
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Do you have setcpu or a OC kernal by any chance?
I am having this happen also... I have had to remove my battery three times today to reboot the phone.
I have set CPU installed, is that a bad idea?
I'm rooted with just the stock OS, no mods at all and my phone will randomly reboot every two or three days.
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qreffie said:
I'm rooted with just the stock OS, no mods at all and my phone will randomly reboot every two or three days.
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Mine has the new rom the leaked one and does this so often like after every 2-3 songs. Did it with the stock rom too.
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No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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Alex530 said:
Mine has the new rom the leaked one and does this so often like after every 2-3 songs. Did it with the stock rom too.
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did you wipe your SD cards when you flashed the new rom? I don't have this behavior but I did have FC's and such because of some files on the SD. I have NONE of this behavior. Something is wrong for you, nothing is wrong with JI2 and freezing/rebooting.
Graph.Two said:
No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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I used to have this problem all the time too whenever I tried to use the gps, but since I've applied the leaked update that problem has gone away. But it seems like you're experiencing the issue at more random times. Have you noticed any particular pattern? For example, whenever you try to play music in the background and read a website at the same time.
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Yup mine is bone stock not Rooted and it will lock up just siting there GPS, wireless and Bluetooth off in a very good signal area.
Same here on both roms. I thought the lag fix was causing the freeze. But now im stock jit2 and root.
Had the same with gps and maps with old firmware.
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Graph.Two said:
No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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NO set cpu or anything
I haven't had this issue happen since I applied the flashable gps fix. Maybe it was an issue with an app that wanted to use GPS running in the background?
This has happened to me several times while booting gps and only recently started happening while playing pandora, but not as frequent as while using the gps...not rooted
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Mine has only frozen up once and it was at the end of a call screen turned off. I hit power and went to go unlock and it turned off again.. Would not turn back on but I know the phone was still on since I had apmobile enabled and it was still transmitting wifi connection. Oh I was using eugene's FrankenTwiz (underclocked to 400mhz)when it happened but same thing happened to my girlfriend and she had hybrid r3. Other than phone runs fine.
Ive had some odd reboots where I dont get a shutdown or boot animation or sounds, just freezes, goes black, keys light up, searching for signal boot process. Yesterday in maps trying to troubleshoot my gps. Stock rom,rooted, Ryan's lagfix.
Vibrant vibrating nicely now,Kthx!
Have the phone replaced. I had a phone that would randomly freeze and/or reboot. Nothing I did would fix it.
I talked to a T-mobile worker who had the same issue with one of the early demo-phones Samsung loaned to him. They just replaced his without every saying what the problem was.
I've been having this happen a lot lately myself, it happened to me before on stock ROM due to SetCPU, but now on the leaked ROM. I did not clean the SD card (internal or external), so will give that a shot when I have some time to copy files on/off the SD cards (one reason to dislike the internal SD is that I have to mount it to copy the files, ergh).

[Q] Anyone else having these issues?

This just started happening the other day. Randomly during the day it will not allow me to adjust the volume ( ie from vibrate to loud). The status bar moves when i move them but it doesn't actually do anything. Also when this starts happening, voice input no longer works. I cant do voice text voice searches etc etc.
I have to shut it down and restart it, then everything will work again. But it only lasts for a few hours and then i have to do it again.
I am stock and not rooted.
Thoughts?
It doesn't happen to me on my modded and tweaked Slim Bean Beta2. I would recommend doing a factory reset and see if that fixes your problem.
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Maybe you have apps installed that control or manage audio
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android88 said:
It doesn't happen to me on my modded and tweaked Slim Bean Beta2. I would recommend doing a factory reset and see if that fixes your problem.
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Could i use this backup utility found here http://forum.xda-developers.com/showthread.php?p=36499906
factory reset my phone and then install that backup or would that defeat the purpose of resetting it.
I am not a pro at this obviously, i just do not want to lose all my apps and settings i have. Or would they just reinstall once i linked the phone back to my google account?
Benconquerer said:
Maybe you have apps installed that control or manage audio
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I did have one, but i uninstalled it and still having the same issues.
I'm having the same issue, stock ROM rooted with franco kernel.
Not only that, but the volume gets very low almost inaudible and I end up having to reboot the phone.
I don't have any audio apps installed, noticed this while watching YouTube.
Thus far have not found a solution
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now it is not happening anymore and hasn't happened since Saturday.
Weird.
Will repost later if it starts acting up again.

Anyone having problems with random reboots? (Nexus Logo fast reboot)

My nexus 4 started rebooting once every 1-2 days randomly.
It isn't like a full reboot it just shows the nexus logo and then the homescreen, the whole process takes less than 10 seconds.
It occurs randomly, once at the homescreen.
It isn't happening to me. Try using a different ROM/kernel combo or a factory reset.
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forgot to mention, i'm running stock android.
lereddit said:
forgot to mention, i'm running stock android.
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You might try a data/factory reset, save important files to the pc first. Or it may be an app (incompatible or corruped in some way) that causes this issue.
lereddit said:
My nexus 4 started rebooting once every 1-2 days randomly.
It isn't like a full reboot it just shows the nexus logo and then the homescreen, the whole process takes less than 10 seconds.
It occurs randomly, once at the homescreen.
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Are u using the charger which lg provided or some other charger? It happened for me also while using another charger.
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At least 2 threads on here already about random reboots. Try to not use any widgets that user location services, or try disable location services (unless you need them) until Google releases a fix.
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Using stock rom unrooted. Never happen to me
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Happened about two times to me when using the camera, very strange.
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I'm using widgets that use location services as well (Beautiful Widgets) but never experienced a random reboot. From what I know, the nexus 4 and nexus 7 are both known for having this problem though.
This happened to my wife's n4 a lot. She wanted to return it but I convinced her to let me try something first. I flashed factory images and she hasn't had any reboots yet.
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Sleep of Death/Deadlock

So, I have my phone rooted running a modified version of CM10.2. Recently, my phone started going into a "sleep of death" while charging overnight, where the phone is still on but is nonresponsive, requiring me to reboot. So I downloaded Safe Charge and it helped... Kind of. Now instead of going SoD every night, it only does it sometimes.
So, is what I'm experiencing part of the infamous JSS ROM deadlocks I've been hearing about? And is there some way to fix this, or am I just going to have to deal with it until KitKat comes out?
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jspitzer221 said:
So, I have my phone rooted running a modified version of CM10.2. Recently, my phone started going into a "sleep of death" while charging overnight, where the phone is still on but is nonresponsive, requiring me to reboot. So I downloaded Safe Charge and it helped... Kind of. Now instead of going SoD every night, it only does it sometimes.
So, is what I'm experiencing part of the infamous JSS ROM deadlocks I've been hearing about? And is there some way to fix this, or am I just going to have to deal with it until KitKat comes out?
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flash stock, you wont have to deal with it.
jspitzer221 said:
So, I have my phone rooted running a modified version of CM10.2. Recently, my phone started going into a "sleep of death" while charging overnight, where the phone is still on but is nonresponsive, requiring me to reboot. So I downloaded Safe Charge and it helped... Kind of. Now instead of going SoD every night, it only does it sometimes.
So, is what I'm experiencing part of the infamous JSS ROM deadlocks I've been hearing about? And is there some way to fix this, or am I just going to have to deal with it until KitKat comes out?
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SoD seems to show up randomly... I've heard that JWR ROMs have less SoDs than JSS so you could try one, or if your not into switching ROMs here is an app (free) that could help you. It's called Safe Charge, and the comments say that it works great.
If you read my OP, I already have Safe Charge installed and am still getting sod. I really like the ROM I'm using, but I may just have to switch to avoid this unfortunate issue.
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jspitzer221 said:
If you read my OP, I already have Safe Charge installed and am still getting sod. I really like the ROM I'm using, but I may just have to switch to avoid this unfortunate issue.
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Oops I guess I missed that part... I'm pretty sure that you can find a near similar ROM/kernel setup for JWR... If all else fails, try stock...
(Oh and if you can still RMA it, do it. People have speculated that its a hardware issue...)
No worries. I'm trying out SlimBean because I hear that doesn't have the issues, but not being able to use Franco with it is a bit of a bummer. In fact I haven't yet found a third party kernel that does work with it.
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I had this happen to me with a particular rom. Everything was great until id lock the phone, then try to unlock and see nothing but a black screen. I switched roms and it never happened again.
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Huge battery woes

You probably get these all the time so apologies.
I've done the google and the msm_hsic_host is referenced for when you connect the phone via usb.
But the problem I have is it's there all the time, regardless of using a computer USB cable or using a wall charger.
These appear far too often, reboots help but there seems to be something wrong and I cannot figure it out.
Any and all help / advice welcome becuase it's really fustrating.
Cheers
What OS are you running? Could it be an app you installed? Have you tried flashing to stock to see what happens?
On stock 4.2.2
Will have to see on the app front.. Might do a purge and see if it helps.
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Good luck. Please report back with your findings.
I was on stock 4.4.2 and got pretty good battery life.
Lol OP, I think what you're using is 4.4.2 not 4.2.2. It's time to get it right now, don't you think?
Btw, are you using stock kernel or custom? Either way try flashing stock kernel back and format dalvik and cache. If you're using custom kernel, same..flash stock kernel back then flash your kernel.
Sigh you are right. 4.4.2 of course.
Everything is stock on my nexus4, haven't even rooted it.
Which is why this behaviour is so annoying, might understand if I'd have played around with roms etc.
I've deleted loads of apps, may remove some more today if it doesn't let out. Will then think about going for a wipe down.
Cheers for the suggestions.
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Maybe this will help you: http://forum.xda-developers.com/showthread.php?t=1999368
From what i've read, this wakelock is not about the USB cable per se. The 3g modem is connected to the phone as an external USB device, which is controlled by the msm_hsic_host.
In few words, every time your phone needs something from the 3g modem, msm_hsic_host is triggered.
Im on 4.4.2 stock rooted and every time I'm in a place with low signal this wake lock drains a good amount of my battery.
Maybe you should try different kernels to see if that helps.
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Cheers
Using other on better battery stats shows the phone is never in deep sleep.
Now just to find out why.
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You need to show us the info from Partial Wakelocks, not Kernel.
Unleashed by my Nexus 4
Thanks yeah I know that would be more helpful so apologies that I haven't.
Wanted to if possible avoid rooting the phone but I think I'll do that this evening to see what's going on.
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