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I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
EDIT:
Doing a hard reset seems to have solved the problem.
Maybe your power button is broken (constantly pressed)? Did the phone get wet?
I have not heard of this. I've heard of bootloops and the phone rebooting when trying to power off but thats usually due to custom roms and people flashing over other custom roms which causes conflict. I think factory reset may be the only option. However, with the Galaxy S there used to be a way to get into safe mode. I beleive you'd hit the menu button as soon as you saw the Galaxy S boot logo. I haven't heard of a safe mode yet for SGS2 but perhaps someone can confirm if its available in this model?
If you can still get into settings of the phone when its on, I'd try going into Settings > Applications > Manage Applications and clearning data for voice commands
It almost seems as though your phone is registering home button being clicked thereby turning voice mode on and also turning it back on after a power off.
delinne said:
I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
Click to expand...
Click to collapse
Hi,
I was have exactly same problem, reset don't resolve my issue.
Solution was to replace my phone.
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
delinne said:
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
Click to expand...
Click to collapse
Well this is a strange problem. Is it possible a bread crumb got under your buttons? Or some case is so tight it is pressing on some buttons?
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
delinne said:
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
Click to expand...
Click to collapse
I had the same problem mate. And that was exactly what I thought, I actually started a thread on this problem about 2 weeks ago. Was really strange, people told me to take it back. But What I did was factory reset on the phone. Which still didn't completely solve my problem. So I left the battery out the phone over night. The most annoying thing was, the screen kept turning on, like something was being pressed, can't have been the middle button, because the menu would have come up, it didn't do that. And then to make matters worse the tap to speak driving mode kept coming up.
I then took out the battery and left it out over night. Put it back in, in the morning. Charged it up. Didn't do it again.
Hope that helps. Try it.
Ok thanks, I will try it. It is really a strange problem as you say. After the factory reset the problem showed up again but not as often as before. Also after upgrading to latest firmware today, according to the battery monitor android OS is using 45%, that looks really strange to me.
I rooted my LG G2 vs980 (Verizon) many months ago. However I never actually performed any modifications. Don't ask haha.
Anyways, I wanted to unroot my phone, and being that I rooted it with ioroot, I was told to unroot it just by simply going into the settings in SuperSu and hitting Full clean uninstall. I did just that, however it stayed on the uninstalling screen forever, and NEVER WENT AWAY. It never finished the uninstalling process. I even left the phone doing the uninstalling process all night and never touched it. I had no interference with the uninstalling process.
When I realized it wasn't going to uninstall, I backed out, and did a factory reset on my phone, then restarted the uninstall process. Still the same.
This time when I tried using my phone:
1)My home button didn't work. When it was pressed, it would vibrate normally, but would not actually go to the home screen.
2) The little settings icon in the status bar, when dragged down, does not work. I have to hit the menu button and go into settings that way.
3) The lock screen does not work. I have a lock screen setup with a pattern. However the lock screen completely does not work, as if my phone isn't locking all the way. The screen will go black, and come back on with no lock screen.
4) My notifications completely do not work. My phone will sometimes make sound/vibrate like normal when receiving a notification, but my status bar will not show anything.
5) My computer won't even recognize my phone anymore either.
6) Volume buttons don't work.
7) So many other problems with the status bar.
Moral of the story, phone's screwed.
All help is greatly appreciated.
At this point, since there seems to be be so many issues, AND since you're already done a factory reset, I'd recommend just flash stock and start from the beginning again (which you've pretty much done already).
I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.
Hey guys, I have had my Note 4 for about 3 years now and it has never done me wrong. However, things have taken a turn for the worse... I started noticing a few days ago that it was slowing down on me, I mean, really slowing down. Big lag times when it comes to swiping to open the screen, or changing between apps, and the occasional self-shut down when the battery got down to about 15-20%. I had been putting off doing a self-update for a while, and when I finally had time to do one tonight, in hopes of cleaning it up, it is now lying on its death bed
I do not think the update ever finished (my phone is not rooted) but I was desperate enough to even do a factory reset and that has not fixed the issue.
Here are the symptoms:
As I go to boot the phone, I get past the Samsung Note logo and it looks like it is about to load properly, but then I get a popup that says "Unfortunately, the process com.android.phone has stopped" I hit ok and it keeps popping up again. I can't bypass it.. Then after I get passed that for a split second, another popup comes up that says "unfortunately system UI has stopped" It prevents me from getting to the home screen, in fact the screen behind it is black.
I have tried the following:
Clearing the cache partition from the recovery screen
I have done numerous hard restarts
I have gone through with a factory restart
That is where I have left off, and lost most hope, was with the factory restart. Now when I turn it on, I get past the logos and I can see in the background the page you would get as if it was a brand new phone (it says "Welcome! Preparing you device for first time use.." etc. But I can't do anything about it because I am still getting the same two popups that prevent me from doing absolutely everything!!!)
I have read about this happening and people seem to be able to fix this by accessing certain app setting and either resetting them, or clearing their cache. However, that is not an option for me because I can't get that far. I think something must have went wrong during the update...
Please help with any advice you can think of. I have been putting off rooting this phone pretty much because I was afraid of royally f****** it up, but at this point I am willing to try anything.
Thanks,
Eric
Hey guys, does anyone have any suggestions for my issue?? I am about to go out and buy a new phone, I have no idea what I can do to fix this. I have rooted it using Odin, but the popups are still occurring. I can't get the popups to stop, and they are preventing me from doing absolutely everything.
Is there anyway I can get it to go back to complete scratch? Again, I have done a factory reset, cleared the cache, rooted using Odin. I have done everything I can think of/what I have read I can do. I am willing to try anything at this point.
UPDATE: At this point my phone is on, and the only error message/popup I am getting is "Unfortunately, System UI has stopped." Behind that popup is a blank, black screen. The only option I have is to click ok, and the screen remains black.
Temporary solution that might work- Try logging in safe mode: Switch off the phone. Power it on and as soon as Samsung logo appears, release the power button and press and hold the volume down button. Release button when you see Safe Mode on the lower left corner of the screen. Try uninstalling all user apps in safe mode. To get back to the normal mode you can drag down from notification and disable safe mode.
You could also download the latest software for your model from samfirm and flash it via odin after factory reset. Could be a permanent solution.
why you just flash last frimware from sammobile,it will solve all your problems
SOLVED!!!
Alright guys, I was able to solve my problem, all thanks to this thread:
https://forum.xda-developers.com/note-4-sprint/general/stock-tar-odin-flashable-t3250864
I had already tried flashing a fresh stock rom, but to no prevail. I saw this thread and thought, hey why not give it a shot, and bingo! After downloading the .tar file for marshmellow and launching it through odin, she was good as new! So if anyone seems to have a problem with the system ui or the process phone.android popup, I suggest that thread.
I have a Galaxy S10 Plus, about a year old, unrooted, fully updated, and settings have been reset. This is my attempt to reach out for this issue before resorting to a factory reset that may or may not resolve it.
https://photos.app.goo.gl/1nvkXKkVjUjqgro47 is a screenshot of the issue. This is with Dark Mode turned on. Some apps will not turn Dark and display the buttons properly, but they used to. It's been a couple months, and I don't remember any specific change.
I have:
Reinstalled affected apps where I could, some system apps are affected.
Changed Darkmode off and on.
Forced Darkmode.
Reset All Settings.
Nothing's changed the behavior. Has anyone seen something like this, have any idea how to resolve it? I'm prepared to do a full factory reset, but I'd prefer not to go through that hassle if there's an alternative.
Edit: The buttons display normally in Light Mode.
Ha-ha, fun isn't it?
Same thing on some of my apps.
A small price to pay for the darkness... this site got it right though