Essential phone won't make/take calls - Essential Phone Questions & Answers

So two nights ago my essential phone stopped working on the Sprint network. We did all the typical trouble shooting and nothing works. I'm able to send and receive messages, able to use data but can't make or receive calls. Phone works fine on wifi calling. Everything shows I'm on their network. Went to corporate store and they couldn't get it working even after replacing the Sim. They ordered a replacement but they are on back-order. I've tried the #*#*72786*#*# to which that hasn't worked.
Anyone have any other ideas on how to get this working again?
Thanks

Related

GPRS isnt working *HELP!*

since 10am today my gprs hasnt been working, not connecting for some reason, which results in me not being able to send texts or make phone calls but can receive both calls and texts????
i have got full network signal aswell, does anyone no how i can fix this, i have reset phone but still no luck
thanks
chadders
If you phone is getting calls and texts ms then its not your phone. Its on the providers end. Sometimes they have outgoing information problems.
Also when trying to troubleshoot something use the first step and best rule of thum. Ask your self "What has changed"? then go from their.
If it was working before 10am and you had not changed anything its more then likely the provider. Their is nothing you can do their except wait or call them to get a ETA on the problem fix.

receiving calls while online (edge) with wing?

Hi,
I have a t-mob wing (after I drove over my magician and I have the following problem: When I am having an active data connection I cannot receive any voice calls. The calls are going directly to voice mail, without notifying me. Once I stop the data connection I can receive calls again and than I will see that I missed a call.
I talked to t-mob support, and after doing a hard-reset (of course) they told me that this is a known problem with the wing, that they are trying to fix it and that there is nothing they can do right now.
1. do other wing users in the US experience the same, so is it the default behavior, or am I just unlucky? (it worked great without a problem with my magician btw)
2. as sometimes during the day the internet connection automatically gets connected (activesync I guess) I never really now if I am able to receive calls right now. Is there a workaround to manually start up and stop the internet connection without the device automatically connecting whenever it feels like it?
thanks in advance
wolferl
interesting ...
I have had a lot of complaints from people telling me that when they call me, it goes straight to voicemail.
I'm also a US Wing user, and I can confirm that is happening to me as well. Was checking sports scores on my break at work earlier, and my girlfriend called me, and I got a voice message from her...but it never showed that she called.
I also have the issue with people in my fave 5 not showing in the call history anyway, so I guess I lose both ways.
hm,
ok, seems to be a generic problem. Is here anyone who successfully gets voice calls while on a data connection with a wing/herald/p4350?
would be interesting to see if it is a t-mobile or device problem.
thanks
I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through. I have T mobile
hondaman82 said:
I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through.
Click to expand...
Click to collapse
hi hondaman,
thanks for the info. whats your provider?
thanks wolferl
"active" data connection is the key
I have the same problem, no voice calls with an active data connection. For me, it seems to be only when the data is actively transferring, like streaming audio or a largish download. Straightforward web surfing doesn't seem to cause the problem, I've received multiple calls while surfing. But during streaming audio, calls go to voice mail every time.
I swear to you, I get calls when I am using data all the time on my Wing. I have the stock T-Mo rom and everything. No CID unlocking, no SIM unlocking.
It happens to me alot that people complain they have called me and it goes straight to voicemail... and its been in cases where im not even using my phone, and as far as I know, I have good signal.
I was running this GB soft program that kept my data connections always on... so I stopped using that to see if I notice a difference.
On the T-Mobile MDA it worked just fine, but on my Wing I can't receive calls while online either.
I just did some testing and I need to correct my original statement. Looks like kerrkj and the others were right. Just being online does not stop you from receiving calls. Just when you are transferring data, the line being actively used, you are not reachable. So, when you are web browsing, it depends whether the moment the call comes in, data is transmitted or not. I was testing accessing different web pages and a couple of times it worked and a couple of times it did not. When streaming audio the calls went to VM 100% of the time.
So, when I am using tomtom and having the traffic check activated, it will be pure coincidence whether you receive a call or not. When streaming audio it will be guaranteed that you are not receiving calls.
I am pretty sure that it was not like that with my magician. Hopefully t-mobile sorts it out sooner than later.
thanks for all your feedback
wolferl
it happens to me too, i know on sprint with the treo's you can run internet or phone, all calls will go to voicemail if you are on the internet. i just assumed it was that way with all of them.

[Q] [T-Mobile] Voice only working in some areas, data/text fine

Hi guys!
I have been having some issues lately with my calls just not working when I am at home. Incoming and outgoing calls are completely silent. My phone still rings, but I am always met with silence on the other end. Oddly, I can make and receive calls at work just fine. It just seems to be something about the area around where I live.
My texts and data work just fine. I haven't yet been able to identify what the issue is, I tried 2G only mode, to no avail. When I am home, I normally use Groove IP for outgoing calls to save on minutes, but still need incoming calls to work.
I have a 16GB Nexus 4 running the latest PA 3.10 kept updated through GooManager. I have refrained from trying a wipe, since I do not know that it will solve my issue.
Any ideas?

Sim card disappears after 2-4 minutes when making calls with VoLTE enabled

My v20 drops all calls between 2 and 4 minutes in, and usually around the 3 minute mark. The call drops, signal goes to zero, and a moment later I get a toast message saying "Loading SIM card contacts..." and then I can immediately dial back in.
WiFi calling is disabled, though the setting being on or off doesn't seem to make a difference. I've cleaned the SIM card and added tape to the back to ensure good connectivity - no change. I also went to T-Mobile and they replaced my SIM on the spot but it immediately happened again in the store and in front of the clerk when we tried a call. They've suggested a warranty exchange.
One interesting thing I've found though is that disabling VoLTE calling fixes it entirely - it no longer drops calls, but of course there's no HD voice and I can't use band 12 and they're already cutting back on HSPA coverage.
Haven't found anything else useful via Google or XDA. Even with VoLTE enabled there are no data drops, VOIP calling via hangouts works fine. Anyone have any ideas short of a full exchange? Not rooted and while the LG backup app is pretty good, I really don't want to go through the day-long process of restoring everything if I can avoid it.
Hey there! I had the same issue, exchanged the phone for a new one, and STILL have the same isssue! Did you ever find another fix? This is so annoying and I cant believe a bigger deal isn't being made of it.
Something wrong with ur
operator
Sent from my LG-H990 using Tapatalk
Been owning V20 for about 5 weeks now. The first 3 weeks were pleasant until I started seeing dropped calls. Disabling VoLTE did not help. Changing sim card wouldn't help either.
I'm having similar issues H915 Freedom Mobile.
Was roaming on AT&T in the US when I first did the update. And everything was fine till I was home and on Freedom.
When Wi-Fi calling is enabled. It makes no difference if mobile preferred or VoWIFI preferred is selected. It enables either way after reboot or turning Wi-Fi adapter off and on again.
Incomming calls frequently don't come through regardless of whether vo wifi is on or off. Texts same problem. And persists sometimes on cellular and sometimes on VoWifi.
Get SIM errors, signal drop constantly. And have tried everything I can think of to rectify the issues with zero success.
Anyone with Freedom having similar issues? Or any suggestions I might not have thought of that may be the the cause?
- Chris

Data and Phone Calls

Has anyone tried to use data while on a phone call?
Does it work?
I just got the phone and coming from LG G4 on T-Mobile, I was able to use data while on phone calls, however today I was on the Oneplus5 and got a phone call. Person asked me to look up something while we were talking and I couldn't. Chrome timed out and then I tried to pull up an app in the playstore and it timed out there.
However soon as we hung data started working fine.
I only have one SIM in the device.
Anyone experience this ?
I am able to be on the phone while using data. Just in case I just tested it. I'm on T-Mobile in Dallas.
Yes, it works, but speed decreased from LTE to H+

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