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What do you think is the strategy behind selling the Tab with no voice capability? Make us buy two devices instead of one? I don't think that would work, the first carrier that decides to sell it with voice will get the whole market.
Is there some other reason I'm not seeing? Come to think of it, why am I buyng this thing from the phone company if it's not even a phone!?
I'm with Bell and the TV add clearly says "complete communications solution" and shows a guy in a phone call... but only when you get to to store do they tell you you can't actually make a phone call!
No hothead answers please and yes, I know you can flash the thing and make calls anyway...
davidke said:
What do you think is the strategy behind selling the Tab with no voice capability? Make us buy two devices instead of one?
Click to expand...
Click to collapse
Exactly.
A few of us has commented on this in other threads... and I come down on the thought that all of the carriers are now rolling out these data-only (or Mobile Broadband, webConnect, DataConnect, etc) monthly plans where the obvious intent is to lock customers into multiple contracts -- one for their phone and another for their tablet device -- i.e., it is a play for additional revenue.
I can't imagine how there wasn't collusion involved here by the US carriers... unless it was Samsung's strategy, but that seems rather ham-fisted, even for Samsung.
Forcing you buying the device with additional data plan to the one you have now for your smartphone, that's whats behind date.
Wont I just cancel the data plan on my current phone when I get the Tab?
I'll be giving them less money not more... Why would anyone get two data plans?
Well, had just been to the TMobile store today to sort some other things out.
Had a chat with the sales girl who at first said it was impossible to get phone calls, they were different to the Euro models. When I took out my Tab and made a phone call, she was suprised but I pointed out that it was crazy I could get voice on Tmobile, but not 3G, but AT&T could be hacked to enable both. I asked 'why would I want to keep 3 accounts (my phone, my tab, and GF's phone) on TMobile, when I can more them to AT&T and get the device working the way I wanted to.
She couldn't really come up with a reason but didn't try to BS me. Eventually she realised that it was mad buying a phone capable device that had the phone part removed, but understood why I'd be bringing it back in < 30 days to get a refund and go to AT&T.
Then, after all that, she admitted that I wasn't the first person in complaining about it.
Sheesh.
But yeah, at this time, it's Prisoner's Dilemma. If NO-ONE offers voice, they'll get away with it. As soon as one carrier in the US offers it, the rest will have to offer it.
Jyveafk said:
Well, had just been to the TMobile store today to sort some other things out.
Had a chat with the sales girl who at first said it was impossible to get phone calls, they were different to the Euro models. When I took out my Tab and made a phone call, she was suprised but I pointed out that it was crazy I could get voice on Tmobile, but not 3G, but AT&T could be hacked to enable both. I asked 'why would I want to keep 3 accounts (my phone, my tab, and GF's phone) on TMobile, when I can more them to AT&T and get the device working the way I wanted to.
She couldn't really come up with a reason but didn't try to BS me. Eventually she realised that it was mad buying a phone capable device that had the phone part removed, but understood why I'd be bringing it back in < 30 days to get a refund and go to AT&T.
Then, after all that, she admitted that I wasn't the first person in complaining about it.
Sheesh.
But yeah, at this time, it's Prisoner's Dilemma. If NO-ONE offers voice, they'll get away with it. As soon as one carrier in the US offers it, the rest will have to offer it.
Click to expand...
Click to collapse
Interesting I plan on doing the same but did she say anything about returning it with the modified firmware allowed?? But yeah I'm seriously trying to debate if I really like having my second phone as a access point just to access Internet with the tab , and going to AT&T now with no unlimited Internet would be a crappy option stupid AT&T
TurckBoatTruck said:
Exactly.
A few of us has commented on this in other threads... and I come down on the thought that all of the carriers are now rolling out these data-only (or Mobile Broadband, webConnect, DataConnect, etc) monthly plans where the obvious intent is to lock customers into multiple contracts -- one for their phone and another for their tablet device -- i.e., it is a play for additional revenue.
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Click to collapse
Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
Unfortunately for tmobile I am going to return mine and get one from att. Didn't know they offer non contract. And their data plan seems cheaper and I can enable voice...
Sent from my SGH-T849 using XDA App
My buddy who is a manager for AT&T said there were 2 reasons to cripple the tab... #1 - why have customers have a total solution when they can pay for 2. #2 - can't have it take any fame from the iPad. Come on, why would AT&T make a stupid move and take out mms on their tab?! As small as it is but still, didn't they learn their lesson with mms on the iPhone?? He said this was covered in training. Im sure other US carriers have the same think in mind... Minus tmobile for reason #2... I am rather surprised in tmobile as they have been Rollin out devices like nobodys business and meeting the community demand.
peestandingup said:
Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
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Click to collapse
I just signed for Axvoice unlimited international for just under $17/mo. and will be porting my cellular number to it. Now I can choose Simple Mobile or At&t for $60/mo for data only on the respective Tab and have simultaneous data and voip. I've been wanting to do this for a long time but now the plans and options make it possible .
peestandingup said:
Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
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Click to collapse
Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
TurckBoatTruck said:
Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
Click to expand...
Click to collapse
Tell her to keep quiet while you're talking, problem solved!
TurckBoatTruck said:
Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
Click to expand...
Click to collapse
Yeah, I imagine it may not be a robust enough solution for a lot of folks, esp business types who need to talk on the phone a lot & need everything to be solid.
Fortunately for me, Im just a stay at home dad & dont talk on the phone that much. My wife & I mostly email/IM when she's at work, even when I had a smartphone. And the Skype/Google Voice combo works well enough when Im on the road to make/receive decent calls from random friends/family if I need that.
So for someone like me who uses much more data than voice, its pretty awesome that the US carriers actually didn't try to turn the Tab into a phone & charge extra for a voice plan.
Its possible to use the voip for the sprint g tab?
Sent from my SGH-T959 using XDA App
I'm planning on ditching AT&T when my contract runs out next month, and VM's $25/mo plan for the LG Optimus V is looking pretty good. It's not a deciding factor, but I wondered if anyone's had any luck tethering the NC to the VM Android phones, or seen any other benefits that carry over.
Also, if you have any feedback on VM or the phones in general, I'd love to hear it, including the best way to give their network a spin before I dump $$ into a phone. If I buy a phone that they carry used, is it any hassle getting it activated?
I recently switched, and I'm spending less than half.
Sometimes Target puts the $60 top-up cards on sale for less than face value, which is amazing.
The aosp firmware provided by the ROM Manager only does wifi tethering. Bluetooth and USB isn't available yet.
The LG Optimus V has a Quadrant benchmark score of 500 ootb with the stock Virgin Mobile firmware. The aosp firmware is 800. Overclocking with the Cyanogen panel puts it above 1000, which is top tier.
Great phone, but lacking an ARM 7 CPU for Adobe Flash and Google Earth, and an LED notification blinky.
Good to get some feedback from someone who's put the phone through its paces
To clarify a couple of things, can you share the phone's data connection with the NC over Wi-Fi (assuming you have a NC)? Has VM squawked about it at all, or do they have a way to charge you for it?
Are you finding the aosp/CM7 ROM pretty functional? It looks like some people are having camera issues, and SMS just recently started working.
Also, do those discounted top-up cards just get credited to your account, and your $25/mo comes out of the balance? Did not know you could do that
Are you finding the aosp/CM7 ROM pretty functional? It looks like some people are having camera issues, and SMS just recently started working.
To clarify a couple of things, can you share the phone's data connection with the NC over Wi-Fi (assuming you have a NC)?
Click to expand...
Click to collapse
I have a Kindle.
Has VM squawked about it at all, or do they have a way to charge you for it?
Click to expand...
Click to collapse
No, but I haven't gone over the 5GB cap.
Are you finding the aosp/CM7 ROM pretty functional? It looks like some people are having camera issues, and SMS just recently started working.
Click to expand...
Click to collapse
Autofocus broke after the May 23rd build, so I figure that the aosp firmware will have it fixed sometime soon. I haven't had a problem with SMS.
Also, do those discounted top-up cards just get credited to your account, and your $25/mo comes out of the balance? Did not know you could do that
Click to expand...
Click to collapse
Yes. The Virgin Mobile top-up cards that are sold retail are credited to your account at face value and not taxed. You can change the draw-down option on your account at the virginmobileusa dot com web site.
Last week, my local Super Target had the $60 cards on sale for $56, and I got an extra 5% discount for using a loyalty card. Local sales tax is 8.25%, so I paid $57.58, which is less than face value. I had an "oh wow" moment at the cashier.
The real cost of Virgin Mobile service is much less than an AT&T contract. The only bad thing about the Virgin Mobile service that I've noticed is that they block call forwarding, which also breaks Google Voice.
dajhorn said:
The only bad thing about the Virgin Mobile service that I've noticed is that they block call forwarding, which also breaks Google Voice.
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Click to collapse
D'oh! That's a good heads up, as I was strongly considering a full transition to my GV number, thinking that way I could keep a back-up prepaid on another carrier and have GV route to whichever was turned on. Does it break GV's voicemail, too? Having to call in to retrieve voicemails may be a dealbreaker.
ETA: I wonder if this is a harbinger that GV might come to VM not too far down the road: http://googlevoiceblog.blogspot.com/2011/05/google-voice-and-sprint-integration-is.html
Google voicemail integration is currently broken on Virgin Mobile phones. You'll need to check each voicemail box separately, or use the Google Voice widget instead.
In the last few weeks, Google Apps started returning a "your carrier does not support Google Voice... call them to complain" kind of message instead of a numbered error dialog.
Inbound calling through Google Voice works normally, but outbound calling is through a callback. Sprint recently got full Google Voice support, so support for the Virgin Mobile brand might be coming.
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
soraxd said:
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
Click to expand...
Click to collapse
I'm planning to this also in the near future, so I'm glad you made this thread OP. Here's some homework I've done so far, hope it helps you prepare also.
When you port your ATT # to Google Voice, make sure to set up a 4 digit Account PIN number if you don't already have one. And make sure it is different than the last 4 digits of your social. Here is a great thread with info about porting. https://productforums.google.com/fo.../porting-a-number-to-google-voice/dyQsc4zTm2s
And here is one about the $30 a month plan with T-Mobile that will give you some ideas about alternative ways to use your phone with Google Voice. http://forum.xda-developers.com/showthread.php?t=1646755
I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.
Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980
amsage3 said:
I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.
Click to expand...
Click to collapse
Ugh. I had this same problem. I was using my iPhone as an iPod after I got my galaxy S3 and all of my texts from iPhone users would spam the iPhone every time I got near Wi-Fi. It was horrendous. I was able to fix it by disabling iCloud on the iPhone and the Apple website in my account settings.
Hope this helps, in case you've already wiped or sold the iPhone, you can (or at least, you could a year ago) turn off iCloud on the Apple site.
EDIT: it's probably important to note that I'm on at&t right now so all i had to do to use the iPhone is put any at&t SIM in it.
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
annoyingduck said:
Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980
Click to expand...
Click to collapse
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.
amsage3 said:
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.
Click to expand...
Click to collapse
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980
annoyingduck said:
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980
Click to expand...
Click to collapse
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?
amsage3 said:
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?
Click to expand...
Click to collapse
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980
annoyingduck said:
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980
Click to expand...
Click to collapse
I don't believe so. I don't think it has anything to do with security...it's just like data messaging, instead of SMS...like BBM on Blackberry. It's not even exclusive to iPhones...it's on iPods, iPads, etc. I had it on my 4S when it was still running iOS 6 over a year ago, and nothing ships with any older OS, so I should be fine on that front.
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
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AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
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Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
Click to expand...
Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
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mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
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AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys