Wiping Nexus 6P with Broken Screen - Nexus 6P Q&A, Help & Troubleshooting

Ok so it seems like the phone is still working but my screen isnt, because when I turn it on, I can feel the vibration, and then I can feel the vibration of the security pattern when I run my finger across the screen. However I cannot see anything, its black.
I want to sell the phone out for whoever needs it for parts or want to replace the screen themselves, because otherwise it should be in perfect condition. But I really need to wipe the data, even though nothing critical since I recently wiped and reinstalled but there are still contacts and messages, etc....
So even if I follow a video to ofllow the steps, the big problem is, in the recovery boot, it seems not always the same option comes up first for every reboot, so I would have no idea if it is on "START" or "Recovery Mode" etc etc....
So how do I wipe my phone for sure and confirm it when I cant see anything?

Anyone? I cant find one solid source on how to select the right recovery mode when you cant see anything.

Have you installed googles find my phone?

dirtyreturn said:
Have you installed googles find my phone?
Click to expand...
Click to collapse
I cant remember now, been so long since I set this phone up etc.... but it did appear in the list in my Google Devices account but it cannot connect to it. I did click on the wipe device option (next time it boots up etc...) but the problem is I dont know if I can trust that, meaning since the screen is busted, I cant test to see if its been properly wiped, and if the next guy does fix the screen and for some reason is offline or it doesn't get auto-wiped by Google's remote service, then I am screwed.
Does this make sense?

Related

Screen turning itself off when I slide it in

Hey guys, I jsu bought a used G1, since I needed a phone because I've started developing apps for android. Anyhow, since I don't have much money I had to buy a used one.
So this one has a (quite big) problem - when the screen is on the keyboard (normal position) the screen turns off. You can see the backlight, but nothing else. When the screen is slid out, it works perfectly fine.
Any idea what the problem may be?
Sent from my HTC Dream using XDA App
It can be a problem with the ROM also can be a hardware problem.. Try another ROM first and report back.
I tried more than 3 roms, still does the same.
I also filmed how it turns itself off:
http://dl.dropbox.com/u/5608529/vidya/g1.avi
Forgive me for stating the obvious, but have you tried wiping?
Yup, more than once.
At this point, if it was my phone, I'd consider breaking out a screwdriver set and try to see if something came loose or is worn.
Well now it's not working at all.
Not even when the screen is slid out.
And I don't have the required screws to open it... Guess I'll have to buy them somewhere :/
EDIT:
This is weird.. I somehow managed to turn it on, but now it's stuck on a black screen with "Build: " at the bottom of it...
EDIT2:
And now when I rebooted it, only the backlight turns on...
EDIT3:
When I turn it on regularly, the T-Mobile G1 screen appears and then disappears. You can still see the backlight, but nothing else happens.
When I turn it on to recovery mode, the G1 screen appears, then disppaears and then you can see a black screen with "Build: " at the bottom.
EDIT4:
Apparently, when I start it regularly, it does boot into Android, but it's like stuck.. Seems like it's kinda bricked? No idea.
EDIT5:
Is it possible to reinstall the ROM without having access to the recovery menu?
Crembo said:
Well now it's not working at all.
Not even when the screen is slid out.
And I don't have the required screws to open it... Guess I'll have to buy them somewhere :/
EDIT:
This is weird.. I somehow managed to turn it on, but now it's stuck on a black screen with "Build: " at the bottom of it...
EDIT2:
And now when I rebooted it, only the backlight turns on...
EDIT3:
When I turn it on regularly, the T-Mobile G1 screen appears and then disappears. You can still see the backlight, but nothing else happens.
When I turn it on to recovery mode, the G1 screen appears, then disppaears and then you can see a black screen with "Build: " at the bottom.
EDIT4:
Apparently, when I start it regularly, it does boot into Android, but it's like stuck.. Seems like it's kinda bricked? No idea.
EDIT5:
Is it possible to reinstall the ROM without having access to the recovery menu?
Click to expand...
Click to collapse
Getting a set of screwdrivers/torx/etc is a good idea. I picked mine up on eBay awhile back. An investment every techy guy should make.
It also sounds like you may want to get acquainted with adb and particularly fastboot. You *should* be able to use fastboot to get a working recovery and then use the recovery to get a rom loaded. This: http://forum.xda-developers.com/showthread.php?t=532719 seems like a decent guide to get you going with what you need if it is in fact a software issue.
Since your experience keeps deteriorating, I'm beginning to wonder if a chip inside is going bad - especially with the odd things like "Build: " showing up. (Let's hope this is not the case!) Nevertheless, I think I'd start with fastboot and go from there. Good luck.
Thanks a lot, ill try it as soon as I get home.
Sent from my FROYO X using XDA App
EDIT1:
What the hell? All I did was delete the recovery (didn't even install a new one, kept on saying it's missing the file, even though I did move it using adb push) and now suddenly Android works normally.
EDIT2:
Well now it's stuck again, just like before deleting the recovery...
I'll try to reflash the recovery and then see what happens.

Please help. My Milestone 2 is DEAD

Hi all,
I have had loads of problems with this phone, so I decided to do a factory reset.
It rebooted as normal until it got to the Motoblur setup page
It asks for the Motoblur details to be entered, but once you have entered them and pressed the 'next' button, it goes back to the previous screen instead of the next step and then gets stuck in a never ending loop.
I've tried skipping the sign in process but instead of skipping it, it just goes back to the first Motoblur account setup screen instead.
Out of desperation, I have tried to make several new Motoblur accounts but every single time, it gets to 80% completion, then stops.
I have even left running all night (plugged in) and it still freezes at 80%
I can't do another factory reset because it won't get past the Motoblur setup screen.
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Only had it for 7 weeks and am awaiting a response from Expansys on what to do.
Any help from you guys will be greatly appreciated.
Apply a debrand image of your system and do a full wipe
phorenzik said:
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Click to expand...
Click to collapse
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.
StevePritchard said:
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.
Click to expand...
Click to collapse
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
I notice there was an option to boot from SD in the recovey mode.
Would this allow me to boot an official motorola rom?
If so, where would I get the rom from?
A walkthorugh on exactly how to do this would be appreciated if this method could fix my issues.
I'm really annoyed because I sold my HD2 for this phone and I'm regretting it.
Thanks
phorenzik said:
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
Thanks
Click to expand...
Click to collapse
I think you need internet connection in order to validate your account or create a new one. Check your APN settings first, or do it on wifi.
Hi,
I've tried it whilst connected to my wifi router. I've even tried it via the data connection but nothing happens.
It seems that despite the data/wifi connections being there, it just ignores them.
I think this is the issue. It's not connecting and I don't know why
The phone displays the wifi/3G data symbols in the task bar but it doesn't seem to be using them during the Motoblur setup
Mine is dead too!!!
Hello everybody,
Greetings from sunny, flooded, blown away, Queensland Australia!
Long time lurker, first time poster...
I have a...
Vodafone-Australian-2.2-Milestone2
2 weeks old and its an expensive paper weight. It was rooted and thats about it, had a bunch of root required apps on there, installed the bootstrap, but hadnt installed Xrecovery yet.
I was playing around the other day. changing settings, installing and uninstalling a heap of apps, testing them. Some app suggested I restart or it restarted itself, cant recall, and that was the end. Boots until it gets past the M, and then its just bootloop city.
Won't register on comp in RSD or anything. Will boot to stock recovery and cleared cache and data several times, but that didnt fix anything. Won't even charge the battery. It will run an update but has to be signed. Problem is, we havent had any updates yet on these phones in Australia and there are no custom roms. What update.zip could I get to try to fix it, because I think thats about my only hope.
While recovery was wiping the data and cache it would stop frequently and each time I would touch the ok in the bottom corner of the screen and it would continue, and seemingly despite the 10 or more stops, completes fine. Surely thats not normal.
Out of ideas, I would just send it back with a story but the vodafone boot animation is replaced with disco flashing lights. and thats all it does, non-stop. Do you think they will notice someone has been tinkering?
Ideas? Thoughts?
Oh, and forgot to mention, when I first got it I had the same problem with the Motorola sign in wizard on startup, for quite a while, cant remember how I got around it though. Stop trying to sign in and just get out of that wizard, install ADW Launcher or similar and dont go near any Moto apps. You are only required to do a Gmail sign in, not Moto.
That's the problem though.
I'm stuck at the Motoblur sign in and it will not skip.
Whenever I select skip, it just goes back to the motoblur sign in page instead of going to the home screen.
Basically, in a nutshell, this is what's wrong:
I can't sign in to motoblur (gets stuck in a loop)
I can't create a new motoblur account (crashes at 80% every time)
I can't skip the sign in process (takes me back to the motoblur sign in page instead of loading home screen)
This is my first and last Motorola phone. Not good at all.
So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF
benking1972 said:
So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF
Click to expand...
Click to collapse
It just goes back to the motoblur setup/signin screen no matter how many time I press home, back or skip. It's as if a dll is missing and it's unable to boot to the home screen.
How do I flash a new SBF?
Motorola have agreed to let me return it but if I can do it myself I'd rather do it.
I have found this guide http://forum.xda-developers.com/showthread.php?p=11155476#post11155476
but the link to the UK SBF is dead
Yeah, that's the one, and the link to UK SBF works fine for me. If you can't get it to flash that way, then you are going to have to do it the way I am about to do mine, which is...
http://forum.xda-developers.com/showthread.php?t=804088
Failing that, send it back and be done with it.
since its so new id send it back. you shouldnt be having this problem at all. the milestone 2 is a very solid phone. i had mine running for 90 days straight not even a reboot or crash or anything lol. sounds like you just got a duff one. with any piece of technology theres bound to be a few that slip through the net. even if you find a fix for your problem you dont know what is causing it. and if youve had problems before then somethings obviously wrong. since theyve agreed to let you return it then thats your best option.
Probably i should send mine one back as well.
Bought a new Milestone 2 yesterday (from ebay, Chinese guys but as per retail package phones are for UK market). Put the SIM in just to check before wiping out everything from my old Defy. Made a call, checked the version and the menu and put the SIM back to Defy to backup all I needed. Plugged Milestone to the mains. 3 hours later found promising "Fully charged" on the screen and put the SIM in. That was it... Since I can't power the phone whatever I do. I thought the Power button went off as I tried to perform hard reset (x+Pwr), BRM (Arrow up+Pwr) and nothing happent at all. But then I put the phone on the charger again and the Power button worked fine switching the screen off and back on.
Any other methods to get the phone running?
UPDATE: It's strange and weird, but I've just had an idea to remove SD card and it worked - the phone powered on immediately!! Formatted the card using card reader, put it back - the phone works flawlessly. Fantastic! =))

[Q] Black Screen...

Hello all. First let me state that I rather not make a thread to ask help on a problem that seems to have happened to a few owners, but my knowledge as to how I could resolve the issue is severely lacking..
At some point today my phone was ringing but the screen would not show. I thought about taking the battery out and turning it back on but there would be no HTC, Bootanimation, anything. It was Just a black-lit screen which responds due to tactile feedback and the four touchkeys light up as usual. At first there was an odd sound that would play after a few minutes so I decided to charge it but again there was nothing. Even tried to access bootloader with -Vol and Power still no screen.
I asked a friend of mine to call my phone to see if it would ring but they said it instantly goes to voicemail as if my phone was off. Note that I WAS SURE IT WAS ON.
Adb seems to work with it as it seems whatever I need to do I have to do it through there.
G2 rooted with gfree method
CM7.1 RC1
Clockwork Recovery
Again i am sorry if I bothered those with posting something others would think is "too common of a problem" as I have no experience in fixing this issue. Plus I would like to try any option available as I would not like to try and have my phone replaced (because of the risk of discovering root and obtaining a G2 with stock gingerbread which is currently not rootable)
Please help..
It sounds like you're suffering from some sort of hardware failure. You need to send your phone in for repair/replacement.
The Unnamed Time Lord said:
Hello all. First let me state that I rather not make a thread to ask help on a problem that seems to have happened to a few owners, but my knowledge as to how I could resolve the issue is severely lacking..
At some point today my phone was ringing but the screen would not show. I thought about taking the battery out and turning it back on but there would be no HTC, Bootanimation, anything. It was Just a black-lit screen which responds due to tactile feedback and the four touchkeys light up as usual. At first there was an odd sound that would play after a few minutes so I decided to charge it but again there was nothing. Even tried to access bootloader with -Vol and Power still no screen.
I asked a friend of mine to call my phone to see if it would ring but they said it instantly goes to voicemail as if my phone was off. Note that I WAS SURE IT WAS ON.
Adb seems to work with it as it seems whatever I need to do I have to do it through there.
G2 rooted with gfree method
CM7.1 RC1
Clockwork Recovery
Again i am sorry if I bothered those with posting something others would think is "too common of a problem" as I have no experience in fixing this issue. Plus I would like to try any option available as I would not like to try and have my phone replaced (because of the risk of discovering root and obtaining a G2 with stock gingerbread which is currently not rootable)
Please help..
Click to expand...
Click to collapse
A. They don't care if its rooted.
B. You can root stock Gingerbread.
Same issue here...
I'm facing the same issue, when i try to unlock the phone (power button or trackpad) the screen lights but stays black, and the buttons are also backlit. I have to lock again with power button and unlock again to get to the actual screen.
It first happened a few days ago, and since i didn't reboot/restart in weeks i tried to reboot but the same issue comes back.
then i shut it down, pulled the battery and then back, and restarted: the phone goes directly to that black backlit screen, i tried several times and tried recovery with no luck, so i thought my phone was messed up although i did have some haptic feedback, well in fact the phone was actually booting, but just not showing anything else than the backlit screen; i waited a minute or so to the booting completes (still shows nothing), then i lock/unlock the screen again and there it is, asking for the pin code.
I tried to go to the recovery again to try to wipe dalvik-cache, i know for sure it goes to recovery, but with a totally black screen, not even backlit this time; the trackpad is too sensitive in the recovery to just blindly navigate in the menu, so it is not useable at all.
Then i had the idea to go to Rom Manager, i reflashed the rom from my sd-card, and enabling wipe dalvik-cache, which worked (all through a black screen). After a few minutes i "felt" it rebooting (vibrating) but still back to that black backlit screen, and i locked/unlocked it again and back it was asking pin code...
I also tried to roll back recovery to 3.0.2.4, since i remember i updated it a few weeks ago, but still the same issue.
I don't know what else to do without accessing the recovery, i wanted to try another kernel, or remove the trackpad wake... is there a way to do it via a script? I guess it's what Rom manager does...
Next step will be a total wipe, but i need to make some room on my sdcard for backup purposes first...
If anyone has an idea to sort this out, i'm highly interested...
I'll try to get a logcat, maybe could give a hint
Edit: Virtuous sense 2.0.0 (used it with no issue since it came out, could it be a hw issue?)
Edit2 : attached logcat
Is the pin screen differant than the usual one ie white number keys? If it is that's the sim lock screen you need to call the carrier to get the code or find out the default. Or just get a new sim lol
nah it's the 4 digit pin code, i didn't lose it btw, it's still working and i can use the phone, but i have a black backlit screen whenever i want to wake the phone, and thus when i receive a phone call, i don't know who it is and i blindly press/swipe the screen to answer, because if i want to use the same trick of locking /unlocking, it doesnt work as the lock button is also used to reject a call...
Maybe rip and reinstall the phone app?
asim0 said:
I'm facing the same issue, when i try to unlock the phone (power button or trackpad) the screen lights but stays black, and the buttons are also backlit. I have to lock again with power button and unlock again to get to the actual screen.
It first happened a few days ago, and since i didn't reboot/restart in weeks i tried to reboot but the same issue comes back.
Click to expand...
Click to collapse
I have the same exact problem as this EXCEPT, it's intermittent. Sometimes when I wake the phone I get an all black but backlight screen, and other times it's fine. I'm on CM7.1.
But a superwipe and reflash will probably fix it. Also don't restore system data on TB
I know i still can use wipe data + cache + dalvik through rom manager, and i always used to superwipe before switching roms, but how can i do that now when the recovery is all blacked out?
can anyone guide me to a script or something i could do while the phone is active, to tell him to reboot to recovery and flash that superwipe?
anyway i'll try the regular wipe and keep the thread updated
---------- Post added at 02:42 PM ---------- Previous post was at 02:35 PM ----------
SuperDave81 said:
EXCEPT, it's intermittent.
Click to expand...
Click to collapse
On my side if i leave the phone locked more than 30 seconds, it happens 100% of the time; also I noticed that now the backlight blinks 2 or 3 times (1 second blinking) when locked, first a few minutes after locking, and then randomly, about 3 or 4 times per hour; I guess it's getting worse;
I've read on another thread that it could be video cable getting loose, but since mine is still under guarantee, i won't open it right now just to check, if i can't fix by wiping / superwiping (when i know how to), i'll use that guarantee, which is one month left (lucky me)
EDIT: one other thing that makes me think it's no hardware, when the black screen appears because of a phone call or a message, the ringtone and notification sound are both half as loud as they should be, this is all really strange
after backing up my data, i reflashed the rom via Rom Manager, and I wiped data and cache (which equals to factory reset) this time: the first screen that should show the pin code numpad was already a black (backlit) screen!!
Also, thinking about it, i realised that the "flash rom from sdcard" menu in Rom Manager is in fact "Flash ZIP from sdcard": the zip doesn't have to be a ROM!!
So I tried flashing a new kernel this way, also some framework modifications (extended settings, removed TP wake, etc...) they all install Ok, but still this black screen...
Also I was about to flash SuperWipeG2.zip this way, but if it doesn't fix my problem, I will be stuck with a blacked out recovery, as SuperWipe wipes everything including /system; so if anyone has an idea to tell Rom Manager to flash two zips (Superwipe then Rom) i'll be willing to try, or a script to do that;
Maybe i'll have a look of the scripts in Superwipe and in the rom, and put both zips together... don't know if it's possible?
Maybe I'll try the Superwipe alone if I can get a spare phone, just in case...
Other thing:I used the phone's gps for more than 5 hours with the screen lit, and it never flickered even once; so it's hard to believe it's a screen connection issue...
Just to keep this updated, everything i did, including superwipe didn't change this issue, so i sent it back to the technical support (under guarantee) and I got it back today; the report that came with it says the screen has been replaced; so it was hardware finally...
Hi, i have same problem.. Black screen in recovery and during the boot. When the system boots, screen is OK. Sometimes i have also blackscreen when I want to use HW keyboard. I tried 4ext, reflash older versions of CW but still the same. I can see a screen through Android Screen Monitor and I can cotrol it. But phone is blak, only backlight. Can somebody say, how to solve this issue?
So, for other, if you cant see screen, you can use Android Screen Monitor for Windows and connect phone through USB and see a screen.
G1ForFun said:
A. They don't care if its rooted.
B. You can root stock Gingerbread.
Click to expand...
Click to collapse
WAIT one minute... they don't care? where was I when this meeting took place?
I had this issue as well on a spare G2 I had.
The screen was just black but you could tell it was lit, hardware keys were lit as well.
The phone was actually my brothers and it rooted w/ CM7.
I ended up selling the phone as is on Ebay but after some research it was a failure in the hardware for the screen and I found extensive instructions on how to replace it that I didn't wish to do.
I never attempted to get it replaced and kind of wish I did now if they don't care about the device being rooted.
I purchased my G2 before he had his, and it's never had the issue so not sure what to think of it.
Saintfyre said:
I ended up selling the phone as is on Ebay but after some research it was a failure in the hardware for the screen and I found extensive instructions on how to replace it that I didn't wish to do.
Click to expand...
Click to collapse
I think I have similar issue, can you post where you found those instructions?
Thanks in advance!
http://www.youtube.com/watch?v=u-dR8CHEGjY&feature=youtube_gdata_player
Sent from my HTC Vision using XDA Premium App
I used the same tutorial to change the LCD but after I put the new its just the backlight but nothing else... I will give it another go maybe and have a look again at those ribbon cables! I guess...
---------- Post added at 10:59 AM ---------- Previous post was at 10:09 AM ----------
I found on ebay: HTC-Desire-Z-T-Mobile-G2-A7272-Slide-Flex-Cable-Ribbon
or I found also with the chassis for a bit more.
Thinking to buy this, it would be great if anyone could confirm that it would help "my condition" ?
THanks in advance!
In terms of cables, yes the flex cables are what you want.
Sent from my T-Mobile G2

What do I do with my Mako?

Well, I f**ked up everything. First, I buyed an used Nexus 4, and the seller said that there were some problems like
- The phone doesn't connect to the PC. And I've tried everything. It really doesn't connect to it. Only charge. (I tried going on the storage and check mtp, tried to install the drivers... everything u could imagine. I thought I could fix it, but I couldn't) it's probably a motherboard issue, as the seller said that the guy who tried to fix it said to him. So, I need a new motherboard right? I've already changed the flex cable. Nothing. Only charges.
-"When the phone turn on, the touch may not be 100% ok, but just wait a bit", he said to me. But the touchscreen was 100% OK, unless when the battery was <15% that the touch screen became crazy.
-The battery life is awful. I thought that if I buy a new battery, it would not be a problem anymore. I WAS WRONG (again). The battery was going down very fast, as the old one.
I've tried a lot of roms. (I use to download roms on my pc and send it to myself by email, then I just do it)
I've changed the flex cable
Tried another battery
And the navigation bar was crazy. I installed a program that I could change the resolution, so, the crazy ghosts touches were not an issue anymore.
The phone was still "usable", but now, my friends... Now I ****ed up everything. I wiped the data... This program was deleted, and i'm stuck at the welcome screen. The "Next" button is untouchable. The touch is not crazy, but unresponsive there, where the navigation bar use to be. The welcome screen is not rotatable. I really don't know more what to do. I thought I undertood about phones, but now, I see I'm a very noob at this. But, I wipped the data because it was necessary. The phone didn't stop reboot itself. It was being some 10 seconds awake, then it just rebooted. First I tried to wipe only the cache, but didn't work. so I wipped the data too. And here I am. Can someone help at this? :crying: Sorry for the giant text. Just copy and paste it in google translator e click to hear lol

Require permission to phone and contacts

Thats the message ive been getting, my phone is stuck there and i cant do anything other than raise or lower volume or force it to restart (which will lead to the samething)
Theres an option i can skip this screen, then it tells me to open the cover, didnt get what it means though, i opened but nothing happened, anyone can help pls?
thasainz said:
Thats the message ive been getting, my phone is stuck there and i cant do anything other than raise or lower volume or force it to restart (which will lead to the samething)
Theres an option i can skip this screen, then it tells me to open the cover, didnt get what it means though, i opened but nothing happened, anyone can help pls?
Click to expand...
Click to collapse
Factory reset it via Recovery mode. ( You will lose all your data photos etc )

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