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Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
SunLilac said:
Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
Click to expand...
Click to collapse
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Thank you for replying!
jco23 said:
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Click to expand...
Click to collapse
I have tried this.. I can hear it booting up but still no screen =(
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
Click to expand...
Click to collapse
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
SunLilac said:
Thank you for replying!
I have tried this.. I can hear it booting up but still no screen =(
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
Click to expand...
Click to collapse
call motorola (or go to their website and bring up a chat session in their online support section)
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
scottocs said:
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
Click to expand...
Click to collapse
No luck =( I've already tried "pinching" the phone somewhat hard all over too... Thank you for the input though!
Is there another way to calibrate this thing or do I just have a $50 paper weight ?
The left stick on my C.T.R.L. recently went out of whack, it is always moving the pointer down unless I hold a bit of "up" on it.
I tried the calibration steps from the Mad Catz site and it will not work. ie: no flashing purple light. I tried it on my M.O.J.O. and my PC, same problem.
Thank You for any help.
Soooo, paperweight then. Great!
vwtazzman said:
Soooo, paperweight then. Great!
Click to expand...
Click to collapse
Did you put in a support ticket with MadCatz? May be a defunct unit.
christoph80 said:
Did you put in a support ticket with MadCatz? May be a defunct unit.
Click to expand...
Click to collapse
Yup and it looks like the unit went bad. They will warranty it but why bother.
The sad thing is that this whole console has failed in one way or another.
I tried to pair my NYKO to it which pairs with every other android device I own and....will not pair, WTF?
And I am SO tired of seeing "not compatible with M.O.J.O." in the google store!
I have a MK908 and MK802 that will work with everything.
What't the hell MadCatz?
I should have bought a Shield.
By by MOJO
vwtazzman said:
Yup and it looks like the unit went bad. They will warranty it but why bother.
The sad thing is that this whole console has failed in one way or another.
I tried to pair my NYKO to it which pairs with every other android device I own and....will not pair, WTF?
And I am SO tired of seeing "not compatible with M.O.J.O." in the google store!
I have a MK908 and MK802 that will work with everything.
What't the hell MadCatz?
I should have bought a Shield.
By by MOJO
Click to expand...
Click to collapse
Did you update to the latest firmware? Check the MOJO icon on your homescreen, go to the fifth step and get the 205-TS firmware as that will make a huge difference to the "not compatible" incidence rate.
We've had no issues pairing the Nyko or OUYA controller with MOJO though - are you correctly placing the Nyko pad into pairing mode?
Dunno if this is resolved but for future users having an issue
The re-calibrate process for the C.T.R.L.R is as follows
Make sure the C.T.R.L.R is paired and connected to a host
Press and hold A, B, X, Y, L1 and R1 for 3 seconds – the status LED will turn purple
Press the Back button once – the status LED will begin to flash
Move each stick and trigger through their full range of movement 4 times
Press the Start button once – the status LED will return to blue to show the pad is in normal operation
According to madcatz
Edit: Dunno if I even read the first post Jesus,
also stated this before in the correct thread but the update dramatically increased the incompatible message for me, hardly saw it before now its every other app and loads that used to be compatible ain't. Controller is much much better. Just now I've got the choise of laggy controller and loads of apps or brilliant controller and no apps. Lose lose
Ash180287 said:
Dunno if this is resolved but for future users having an issue
The re-calibrate process for the C.T.R.L.R is as follows
Make sure the C.T.R.L.R is paired and connected to a host
Press and hold A, B, X, Y, L1 and R1 for 3 seconds – the status LED will turn purple
Press the Back button once – the status LED will begin to flash
Move each stick and trigger through their full range of movement 4 times
Press the Start button once – the status LED will return to blue to show the pad is in normal operation
According to madcatz
Edit: Dunno if I even read the first post Jesus,
also stated this before in the correct thread but the update dramatically increased the incompatible message for me, hardly saw it before now its every other app and loads that used to be compatible ain't. Controller is much much better. Just now I've got the choise of laggy controller and loads of apps or brilliant controller and no apps. Lose lose
Click to expand...
Click to collapse
interesting instructions.. read more like a finishing move lol
Yeah, sucks google play is stuffed.. I tried going back to the previous firmware update but the rooting doesn't fix it :/
I am having the same issue with my Mac. Tried to recalibrate but its stuck at the bottom left of the screen.
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
I am experiencing something similar, it started with restarts, then it would not boot without the button on the bottom and now it says no signal. Tried connecting it to the pc, pc installed drivers, and if you unplug a cable it says cable unplugged.
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Bumping as I still haven't found a solution.
yep, mine does the same thing, every day i have to reboot it as the screen is black and the device is unresponsive
MIne I have to unplug the HDMI and plug it back in then magically there is a signal. I tried setting never go to sleep and that did not hep. Did anyone upgrade to 5.1.1? does that fix anything?
Bump. Got mine a few days ago and the same thing happens.
It's still on and running. It's still a little warm under the button. But no matter what I do with the remote or button or TV, nothing happens. The only way to get it back up is to unplug/plug the hdmi or power cable.
I've got the same problem, but I've unplugged everything and still nothing, tried different TVs, Different HDMi leads still nothing. Going to contact Ausu or go back to where I purchased it tomorrow. was loving catching up with Game of Throne haha
malctron said:
I've got the same problem, but I've unplugged everything and still nothing, tried different TVs, Different HDMi leads still nothing. Going to contact Ausu or go back to where I purchased it tomorrow. was loving catching up with Game of Throne haha
Click to expand...
Click to collapse
You think it's just a defective device?
Maybe I should return mine as well.
I'm taking mine back tomorrow hopefully. If I can find the receipt
malctron said:
I'm taking mine back tomorrow hopefully. If I can find the receipt
Click to expand...
Click to collapse
Did you get a replacement? Did it work?
Action123 said:
Hi all, I've found that when I leave my Player on sleep for a while, I am unable to wake it back up. I've tried pressing the hardware button, the remote buttons, etc. The led is on, but there's no output or sound response from my TV. I have to unplug the NP and plug it back in. Probably a user error, but what's the process to wake the system?
Thanks in advance!
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Quoting you so you get a notification
Did you find a solution? Was it your TV, HDMI cable, or the unit itself?
DonDizzurp said:
Quoting you so you get a notification
Did you find a solution? Was it your TV, HDMI cable, or the unit itself?
Click to expand...
Click to collapse
Still no solution. Tried 3 different ROMs and it's the same thing with each one. Could it be a firmware problem? I mean I shouldn't have to reboot it every time it goes to sleep. The hardware button on the bottom has no effect. I'm slowly giving up.
DonDizzurp said:
Did you get a replacement? Did it work?
Click to expand...
Click to collapse
Hey, sorry for the delay, been busy.
But yeah I got my new nexus. Rang Asus with some struggle as the serial on the product wasn't matching up on the system. Useful haha
Then they said it would take 29 days to get a fix or replacement.... I then said I'll take it back to where I got it which in my case was Argos.
Took it back told them the problem, girl looked at me completely confused. Think I lost her at bootloader haha. But I might as well tell them how to explain to do a factory reset which I couldn't do anyway. Then got my replacement. Which I'm leaving in the box as I want to be a geeky guy and do a unboxing video this time haha.
I found if you turn the TV on and off again it will work.. no need to get up and pull the HDMI cable
I noticed this issue didn't happen with 5.0 but happened with 5.1.1 so I'm hoping a new update will fix it.
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
malctron said:
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
Click to expand...
Click to collapse
A sideloader? If you are asking how to sideload, you boot into the recovery and then choose install from sideload, then use the "adb sideload" command.
malctron said:
Random question but on 5.1.1 how do we get sideloader? As I can't find it on the store
Doesn't matter was being an idiot.
Click to expand...
Click to collapse
That has absolutely nothing to do with this thread
LOL
Also, you sideload using ADB
Turn on USB debugging, install the ADB driver on your PC, then use the adb command "adb install apkname.apk"
No need for root or recovery.
DonDizzurp said:
I found if you turn the TV on and off again it will work.. no need to get up and pull the HDMI cable
I noticed this issue didn't happen with 5.0 but happened with 5.1.1 so I'm hoping a new update will fix it.
Click to expand...
Click to collapse
This doesn't work on my setup. But pulling the HDMI cable works.
This problem appeared on my Nexus player about a month ago, it was working perfectly until that time.
It looks like a problem with the HDMI CEC. Even if I put my NP in "Never sleep mode" as soon as I turn off the TV it will not then wake when I turn the TV back on.
Well, in my case at least, that is not accurate. When I turn the TV on, nothing appears on the screen nor is there any audio, but the NP is still responding to commands and working. I can blindly start a YouTube video from the highlights section while the TV is still "blanked" and when I toggle the HDMI cable connection the I can see that the NP was functioning "correctly" other than it wasn't outputting anything to the HDMI port.
I would say that the "fault" is just likely to be on the TV not implementing HDMI CEC correctly, but everything WAS working correctly until recently and the only changes are on the Nexus Player side of the equation.
DonDizzurp said:
That has absolutely nothing to do with this thread
LOL
Also, you sideload using ADB
Turn on USB debugging, install the ADB driver on your PC, then use the adb command "adb install apkname.apk"
No need for root or recovery.
Click to expand...
Click to collapse
Haha I know told you it was random yeah I did that after I sent it. Couldn't delete the message sorry haha
Problem solved?
Before you take the device back to the store, I believe the problem is the TV; even those of you who tried multiple ones. I did the same thing; tried a different TV. However, in my case, it works. When I hooked mine to a newer TV, the device wakes up fine. I read in other forums (searched "HDMI won't wake up device") and to my surprise, there are other forum where people complained about the same with other devices. Apparently, something related to the HDMI port (maybe the version of HDMI?).
Hello everyone!
I was using the Shield (pro model, 500gb) and suddenly it won't respond to the remote control. I turned the Shild off and then tried to turn it on, but it won't. When I try to turn it on the shield button turns green but only for 1 second and then turns off. Nothing is displayed on the TV. I have tried many times turning on the Shield and it only turns green the button for one second and then turns off.
I have tried the instructions provided here, but to no avail: http://support-shield.nvidia.com/android-tv-user-guide/index.htm#t=Reset_SHIELD.htm
Has anyone encontered this issue and resolved it? Don't know how to recover my device now
Thanks a lot for your help!
Best regards,
David.
austmathr said:
Hello everyone!
I was using the Shield and suddenly it won't respond to the remote control. I turned the Shild off and then tried to turn it on, but it won't. When I try to turn it on the shield button turns green but only for 1 second and then turns off. Nothing is displayed on the TV. I have tried many times turning on the Shield and it only turns green the button for one second and then turns off.
I have tried the instructions provided here, but to no avail: http://support-shield.nvidia.com/android-tv-user-guide/index.htm#t=Reset_SHIELD.htm
Has anyone encontered this issue and resolved it? Don't know how to recover my device now
Thanks a lot for your help!
Best regards,
David.
Click to expand...
Click to collapse
Im not a expert in this sphere, but according your written the power button on Shield not lights and this happened without your interfering, my guessing and opinion sounds like you have hardware problem, this symptoms not sounds like software. Try this one and or not I would go sending back by warranty!
https://youtu.be/2AzHF-uNiY8
Izsūtīts no manas Nokia 3310 используя бесплатную xda app
---------- Post added at 10:57 AM ---------- Previous post was at 10:55 AM ----------
austmathr said:
Hello everyone!
I was using the Shield and suddenly it won't respond to the remote control. I turned the Shild off and then tried to turn it on, but it won't. When I try to turn it on the shield button turns green but only for 1 second and then turns off. Nothing is displayed on the TV. I have tried many times turning on the Shield and it only turns green the button for one second and then turns off.
I have tried the instructions provided here, but to no avail: http://support-shield.nvidia.com/android-tv-user-guide/index.htm#t=Reset_SHIELD.htm
Has anyone encontered this issue and resolved it? Don't know how to recover my device now
Thanks a lot for your help!
Best regards,
David.
Click to expand...
Click to collapse
...and BTW you have 16gb or 500gb console?
Izsūtīts no manas Nokia 3310 используя бесплатную xda app
I have a pro (500gb) model. Thanks, I'm going to try this and report back my findings.
Thanks!
Hello again!
I tried what is mentioned on the video but it does not enter into bootloader. The video mentions to press the nvidia button two times and in the first time the green light keeps on. In my case, when I press the first time, even if I keep pressing, the green light just turns on for 1 second and goes off. The second time it is the same, and actually nothing happens
Anyone has encountered this issue?
thanks!
Did you manage to eventually get this sorted?
I have an almost identical problem; the remote for my SATV Pro stopped responding, mid-session, one day.
I had to pull the plug and it would no longer boot, thereafter.
The light will stay on indefinitely, it seems - I left it on overnight to test.
It won't enter the bootloader menu, either; if I hold the power button for 6 seconds, the light switches off and I can still hear the harddrive.
when trying the push button method do not forget,the USB and HDMI should be plugged to each device before start. me I just press for start then I instantly press again and hold,works well .
Did you figure out what happened and if there is a fix for this? My Nvidia Shield Pro is having the exact issue and unfortunately my unit is a month over the warranty period =(.
Same light flash for a second after power, but nothing after. I'm thinking it must be a hardware issue, but how to troubleshoot it? Wish an nVidia engineer would help out.
My 2015 Shield 16GB went dark today and I have the LED on for 6-10 seconds after replugging, and then it shuts itself off. I only see the green Shield logo for few seconds. Tried going into bootloader, but there it too shuts down after few seconds...
same her mine just gave up.
Was Shield Experience 8.2.1 recently released or am I just seeing it now for some reason? Maybe that's what caused your problems?
edit: seems like there are issues with the TV trying to go from 7 directly to 8.2.1. See the sticky:
https://www.nvidia.com/en-us/geforc...ield-experience-upgrade-821released-11162020/
after one night unplugged i got it booting again and it run for about 10 minutes or so.
efter that i have now tried toapply new cooling paste and even tried with another power adapter, but noting seems to help so far.
and as some one else up there said, i can still hear the hdd spin
A very similar thing has happened to me but maybe my difference can shed light on this issue?
I was cleaning (sweeping specifically) and accidentally turned the shield on. I pressed the touch button on the front of the shield to put it back to sleep and I then heard a *pop* sound. After that the shield will only turn on for a second, the green light will come on for a second and then it will switch off.
I opened it up (pretty easy with just my finger nails even) and I can hear sounds coming from the mainboard when I plug it in, like it's still receiving power even though it wont turn on.
I have little to no experience repairing electronics but my assumtion is I discharged enough static to blow the power button board on the front of shield unit.
Also to add, the shield unit will not respond to the inputs of a controller or a keyboard that has been paired with it.
I identified the infinitesimally thin wires that connect the touch power button to the main board but they dont seem to be damaged themselves - I plugged the power supply in while each side was disconnected and the shield unit turned on when I reconnected the wires.
I'm going to assume that if I can replace the power button board on the front of the unit it will work again but I'm not sure and cant be sure unless I can get a spare part.
Or maybe I should just take it to a repair shop?
Has anyone managed to get their unit working properly after this specific issue.
Side note: it's strange how many others have this exact same issue in this exact month isnt it?
Just following up a little bit.
I got a new power supply from Ebay to see if that would make a difference.
It did not - the power supply is not the issue.
Oh just to add - I tried cloning the original drive but I was still able to read it on my computer and the drive-clone didn't change the outcome so that wasnt the issue either.
overdrivepower said:
Just following up a little bit.
I got a new power supply from Ebay to see if that would make a difference.
It did not - the power supply is not the issue.
Oh just to add - I tried cloning the original drive but I was still able to read it on my computer and the drive-clone didn't change the outcome so that wasnt the issue either.
Click to expand...
Click to collapse
I turned mine off at the device last night and, pop, a huge static discharge from my finger. My Shield now exhibits the same behavior as everyone else in this thread.
Just wondering if you or anyone else every figured out a fix? Possibly blow fuse or capacitor in the power circuitry?
No change in status.
I'd like to still fix mine but I ended up buying a mini PC, which is a million times better than a proprietary-hardware device.
It's not locked down like an android only device (even though it runs on win10) and I can do much more with it than just watch movies and play android games/apps.
Anyway if anyone else can find a solution to this that'd be great.
D
DreadfulDrummer said:
Did you manage to eventually get this sorted?
I have an almost identical problem; the remote for my SATV Pro stopped responding, mid-session, one day.
I had to pull the plug and it would no longer boot, thereafter.
The light will stay on indefinitely, it seems - I left it on overnight to test.
It won't enter the bootloader menu, either; if I hold the power button for 6 seconds, the light switches off and I can still hear the harddrive.
Click to expand...
Click to collapse
Did you remember to connect it to a PC via USB first?
Cause if not... Well theres your first problem.
Same here, stuck at circles........
Nvidia Shield TV Pro 16GB 4K HDR
All right guys, I'm back with the following steps
If you own a SHIELD Controller
• Unplug SHIELD TV.
• Connect SHIELD controller to SHIELD TV with a USB cable (use port closest to HDMI).
• While holding the A and B buttons at the same time, connect power to SHIELD TV.
If you do not own a SHIELD controller
• Unplug SHIELD TV.
• Connect a USB keyboard directly to SHIELD TV (use port closest to HDMI)
• While holding the "A" and "B" keys down at the same time, connect power to SHIELD TV.
• Once you enter Fast Boot mode, on the keyboard use the "X" and "Y" keys to navigate the menu and "A" to select
Use the X and Y buttons on the controller to move to "Boot recovery kernel".
3. Press the A button to select "Boot Recovery Kernel".
4. You may see the dead Android robot on screen. This is expected behavior. If so, press B button on the controller.
5. You will see Android Recovery Menu.
6. Use the X and Y buttons on the controller to move to "wipe data/factory reset".
7. Press the A button to select "wipe data/factory reset".
8. After process select "reboot system now".
8. SHIELD will boot to home screen.
Do the factory reset
It will bring you back to recovery
Select "Continue"
device will process and reboot like new
Hope this works....ENJOY
It did for me
I received the above info while chatting with Nvidias tech support
My Shield TV Pro was working fine last night before a big wind storm took out our power for several minutes. Once power was restored, the Shield's green light was on with no video and it would not respond. Read up on XDA on how to try and recover it. I tried all the dd if this and that stuff, spent all day with nothing to show for it. The furthest I could get was it would boot with a new 500GB drive installed and prepped in Linux, but it will not get past the wizard, saying my Google username and password is incorrect, and it will not find my phone if I try that method.
I can get it into fast boot, so I tried to then flash the Nvidia recovery OS image of 9.0, it would get all the way to the last command before rebooting, then it would just die. Pressing the power button would light it up for about 2 seconds and it would shut off every time.
It seems I can get into fastboot but not recovery, and also when its in fastboot, there is no image on the screen.
Very dissapointed right now, I really do not want to buy another one of these POS'. I spent around $400 for this thing when I bought it new, granted it was a long time ago but I don't want to buy it again!!
Do I have any chance in recovering this thing? Then I read that the widevine keys are probably gone too since the OEM HD is crashed. Any help is greatly appreciated.