Hello,
I had been using my i9500 for quite a while now, with no issues.
rooted, Hassan rom , Philz Kernel, worked flawlessly until yesterday.
suddenly my phone started rebooting indefinitely, not entering recovery or download modes.
I tried mashing the buttons a little, and i got to the download mode "Warning" screen (unable to go any further) without holding my power button - meaning only by holding both home and volDown keys.
anyway, this lead me to believe my power button is malfunctioning, yet i can still normally press it (Clicking as usual, as if there is no physical damage) and I did not drop or damage my phone in any way.
all of the online threads are regarding phones stuck on boot animation, yet mine is flashing the "Samsung Galaxy S4 GT-I9500" white over black screen (before the boot animation) and doesnt reach boot animation.
i want to believe my data is still reachable as i have not made any backups lately, this is why I came here.
if anyone has encountered any similar issue, please shed some light as this is the first time i had been unable to solve a "boot loop".
thanks in advance!
(ps, phone is still stuck on the loop, i let it keep doing so overnight to let the battery die, plugged it back in to no avail)
rdordo23 said:
Hello,
I had been using my i9500 for quite a while now, with no issues.
rooted, Hassan rom , Philz Kernel, worked flawlessly until yesterday.
suddenly my phone started rebooting indefinitely, not entering recovery or download modes.
I tried mashing the buttons a little, and i got to the download mode "Warning" screen (unable to go any further) without holding my power button - meaning only by holding both home and volDown keys.
anyway, this lead me to believe my power button is malfunctioning, yet i can still normally press it (Clicking as usual, as if there is no physical damage) and I did not drop or damage my phone in any way.
all of the online threads are regarding phones stuck on boot animation, yet mine is flashing the "Samsung Galaxy S4 GT-I9500" white over black screen (before the boot animation) and doesnt reach boot animation.
i want to believe my data is still reachable as i have not made any backups lately, this is why I came here.
if anyone has encountered any similar issue, please shed some light as this is the first time i had been unable to solve a "boot loop".
thanks in advance!
(ps, phone is still stuck on the loop, i let it keep doing so overnight to let the battery die, plugged it back in to no avail)
Click to expand...
Click to collapse
Hi mate
I sounds a lot like a power button problem , symptoms are similar to other cases , even if power button clicks does not mean is working .... take it to a local service center a have it replace.
Data should be fine.
MAX 404 said:
Hi mate
I sounds a lot like a power button problem , symptoms are similar to other cases , even if power button clicks does not mean is working .... take it to a local service center a have it replace.
Data should be fine.
Click to expand...
Click to collapse
will do. ill update as soon as they return my phone
rdordo23 said:
will do. ill update as soon as they return my phone
Click to expand...
Click to collapse
Great mate.
Good luck
My GT-i9500 just started this same issue less than an hour ago.
I have taken the battery out and I am hoping this will help. Since I never turn the phone off the power button doesn't get used that much. At the most it might get used once a month.
Well I am not sure if this was the reason for it working but I put the battery back in and rocked the power button back and forth. Now its booted properly. Will keep and eye on it, just a pity it would give issues a few days before Christmas. Repair centers won't be open until early Jan.
killerbyte said:
My GT-i9500 just started this same issue less than an hour ago.
I have taken the battery out and I am hoping this will help. Since I never turn the phone off the power button doesn't get used that much. At the most it might get used once a month.
Well I am not sure if this was the reason for it working but I put the battery back in and rocked the power button back and forth. Now its booted properly. Will keep and eye on it, just a pity it would give issues a few days before Christmas. Repair centers won't be open until early Jan.
Click to expand...
Click to collapse
While waiting for the lab to open (sunday) i started flicking my phone a little more violently (upon the acceptable amount of strength), and now i made it boot (!!!).
the current status is the power button is not working, i am carefully navigating to titanium backup... hope i can get a Nand backup aswell, but that's just being greedy. thank god for Philz touch recovery (no power no love on recovery)
Hello mate...
I am using same I9500...i faced same problem wayback in august...phone ws starting indefinitely without even pressing power button. ..so i searched net..
No recovery mode ws accessible to me...couldn't flash....
So i went to Samsung care..
They told i will have to change my PBA meaning passive board assembly. .
Had no other options. .
Spent 9600 on my i9500.
... :/
Sent from my GT-I9500 using XDA Free mobile app
Hello guys.
I do have an SGS4 i9505 which runs on CM for more than two years now.
In February 2015, I've installed TWRP 2.8.1.0 then CM12 and the associated GAPPS.
Today, May 20th, I did the update to CM12.1-20150519 from the updater of my phone (Settings, About..., CyanogenMod).
Unfortunately, since then, my phone does not want to boot anymore. It keeps boot looping. I can see the (nice) "Samsung Galaxy S4 i9505" screen but nothing more.
I can access the Download Mode but only for a couple seconds, then the phone shuts down.
I can press the VolDown + Power button to try to access my recovery (TWRP 2.8.1.0 as I previous mentioned). If I do see the same "Samsung Galaxy S4 i9505" screen with the "recovery access" message in blue in the top left corner of the screen, it does not launch it at all...
Have you guys any idea how I could resolve this issue which seems quite fatal ? Is my phone hard bricked ?
[05/21] EDIT : The battery does not seem to charge anymore. No LED noitification, no warm in the back of it.
[05/22] EDIT : The phone can not switch on properly, I have to withdraw then place it back in.
Thanks in advance,
Daga.
No you can relax. It's your power button that is faulty. Either try to wiggle it lose or replace it. It costs around 2 dollar.
I'll try it, thanks.
I did not mention it before (and just edited my first message this way), but I can not start my "phone normally". I hve to withdraw the battery then pu back in to do so.
Thanks again,
Daga.
_Daga said:
I'll try it, thanks.
I did not mention it before (and just edited my first message this way), but I can not start my "phone normally". I hve to withdraw the battery then pu back in to do so.
Thanks again,
Daga.
Click to expand...
Click to collapse
I put my money on the power button It's a common problem for the s4.
If it were the Power button, would not the battery charge anyway ?
Thanks,
Daga
_Daga said:
If it were the Power button, would not the battery charge anyway ?
Thanks,
Daga
Click to expand...
Click to collapse
take the battery out the phone and with your finger, slide across the side of the power button back and forth repeatedly. Pop battery in and see if it boots ?
You bet it good on the Power button !
I used a needle and try to "extract" it. If I did not succeed in it, it made feel my phone way better.
Thanks a lot for the tip. I would not have imagined how a simple Power button could lead to such kind of troubles...
Have a nice week end guys, and thanks again.
Daga.
Hi!
To make a long story short. I bought a second hand Galaxy S5 with a busted screen and heavily dented frame. I replaced the screen and the frame, screen works fine but after boot I found two problems:
Volume up/down don't seem to work (or the phone is blocked by the carrier?)
Phone is blocked via pattern
I contacted the previous owner but he doesn't remember his pattern (it took me two months until I found the parts I wanted and repaired the phone) and also doesn't remember his PIN. And since the volume keys don't work I can't enter neither in Recovery nor in Download mode.
The phone is being recognized in my computer, I tried to make the phone boot with adb but since it's locked it doesn't work. I guess the USB debug options is not switched on.
Is there any alternative method to make the phone boot into recovery? I'm fairly new with adb so is there is a way please post dumb-proof instructions :silly:
Thanks a lot in advance!
Just to double check you are using the correct key combo
Recovery: Volume Up & Home & Power
Download: Volume Down & Home & Power
I can't think of anything off hand, so would concentrate on trying to get those buttons repaired
Possible you have either dislodged something during the repair, or whatever damaged the screen / chassis did
*Detection* said:
I can't think of anything off hand, so would concentrate on trying to get those buttons repaired
Click to expand...
Click to collapse
Thanks for your reply!
Unfortunately this means removing the screen again, which won't survive with my basic tools, I guess I have a new door stopper now
Tasurinchi said:
Thanks for your reply!
Unfortunately this means removing the screen again, which won't survive with my basic tools, I guess I have a new door stopper now
Click to expand...
Click to collapse
Doesn't look like you need very advanced tools at all, a piece of plastic and a screwdriver
https://www.ifixit.com/Teardown/Samsung+Galaxy+S5+Teardown/24016
I had to do this with an S4 a few weeks ago, and it was very simple to get to the volume buttons without any issues, 1 minute job
*Detection* said:
I had to do this with an S4 a few weeks ago, and it was very simple to get to the volume buttons without any issues, 1 minute job
Click to expand...
Click to collapse
To remove the S5 screen you need first to warm it up with a heat gun, the AMOLED screen is very sensitive to heat and extremely thin, I'm quite sure that the new screen won't survive my removal attempt according to what I read in the web (to remove the old one I just used a hair dryer, since it was already broken I did not need to be much careful).
Additionally I used a strong 3M double sided tape to install the new one.
The sensors for the volume keys seem to be on the frame (according to my poor visual analysis), so if I need to buy a new frame (and probably a new screen) I may end up looking for a new S5 to get repaired...
Tasurinchi said:
To remove the S5 screen you need first to warm it up with a heat gun, the AMOLED screen is very sensitive to heat and extremely thin, I'm quite sure that the new screen won't survive my removal attempt according to what I read in the web (to remove the old one I just used a hair dryer, since it was already broken I did not need to be much careful).
Additionally I used a strong 3M double sided tape to install the new one.
The sensors for the volume keys seem to be on the frame (according to my poor visual analysis), so if I need to buy a new frame (and probably a new screen) I may end up looking for a new S5 to get repaired...
Click to expand...
Click to collapse
Just remembered as I was typing, you need a USB Jig, insert that into the USB port when the phone is powered off, and it forces the phone into download mode without the need for buttons
Either make your own (I did for the S4 with a dead power button) or buy for a couple £ on ebay
http://www.xda-developers.com/need-a-samsung-usb-jig-build-your-own/
*Detection* said:
Just remembered as I was typing, you need a USB Jig, insert that into the USB port when the phone is powered off, and it forces the phone into download mode without the need for buttons
Either make your own (I did for the S4 with a dead power button) or buy for a couple £ on ebay
http://www.xda-developers.com/need-a-samsung-usb-jig-build-your-own/
Click to expand...
Click to collapse
Wow, that's cool! Thanks for the tip! :good:
Good luck
Thanks! I just bought two in $bay, one for €3.99 and a second one for £0.99, just in case... I'll report here how it goes...
Tasurinchi said:
Thanks! I just bought two in $bay, one for €3.99 and a second one for £0.99, just in case... I'll report here how it goes...
Click to expand...
Click to collapse
Great, I ordered one from ebay but was going to take a week, so went to the town and bought the resistors and a cheap USB lead, made one while I waited, so I have a couple here now too
Yea let us know how you get on, if the volume keys are physically dead, I'm sure there will be plenty of apps you can use to remap volume to soft keys
I also ordered two because one is from HK, the other from Europe
(what does not rule out the possibility that the HK one arrives first)
Just thinking out loud, could it be that the carrier (Swisscom in this case) blocks a device in order not to enter in Recovery/Download mode? Is this technically possible?
Tasurinchi said:
I also ordered two because one is from HK, the other from Europe
(what does not rule out the possibility that the HK one arrives first)
Just thinking out loud, could it be that the carrier (Swisscom in this case) blocks a device in order not to enter in Recovery/Download mode? Is this technically possible?
Click to expand...
Click to collapse
No they don't have that low level access to stop buttons working before the ROM loads, they could block an IMEI, so the phone won't work on the network any longer, but not physical buttons
Download mode is available even if you wipe ROM & Recovery, nothing to do with the carriers
Ok, I got the Jig, plug straight into the phone and it boots in Download Mode!!
BUT!! I open Odin, flash the new 6.0.1 Firmware and after the reboot the S5 is asking for the pattern again!!
I guess I'm missing something with Odin, which one of the options sets the system back to its delivery status? Re-Partition?
Thanks a lot in advance for the help!
Cheers
T
Tasurinchi said:
Ok, I got the Jig, plug straight into the phone and it boots in Download Mode!!
BUT!! I open Odin, flash the new 6.0.1 Firmware and after the reboot the S5 is asking for the pattern again!!
I guess I'm missing something with Odin, which one of the options sets the system back to its delivery status? Re-Partition?
Thanks a lot in advance for the help!
Cheers
T
Click to expand...
Click to collapse
Check the "NAND Erase All" option, should wipe the phone back to factory settings
Did that, unfortunately the S5 now doesn't boot. It freezes at the start screen, I let it "hang" for 40 minutes, then removed the battery, press the power button for about 30 seconds, put the battery again and rebooted.
It's still hanging (15 minutes so far...)
Tasurinchi said:
Did that, unfortunately the S5 now doesn't boot. It freezes at the start screen, I let it "hang" for 40 minutes, then removed the battery, press the power button for about 30 seconds, put the battery again and rebooted.
It's still hanging (15 minutes so far...)
Click to expand...
Click to collapse
Did you flash the ROM again without that box checked, once you had done the wipe? Try that (Some people saying to flash a few times)
Next step I'd try firmware recovery with KIES
http://www.samsung.com/uk/support/usefulsoftware/KIES/
Try that, then if still having problems, try below
Flash the ROM with the PIT file for that model S5
http://forum.xda-developers.com/showpost.php?p=52329647&postcount=2
PIT in PIT section
ROM in AP
Flash together
Uncheck the Wipe NAND box first, make sure repartition checks itself once you add the PIT file
Which model S5 is it ?
*Detection* said:
Did you flash the ROM again without that box checked, once you had done the wipe? Try that (Some people saying to flash a few times)
Click to expand...
Click to collapse
Thanks again for the help!
I didn't repeat the flash, I will try again tonight with the options you mention
*Detection* said:
Which model S5 is it ?
Click to expand...
Click to collapse
S900F
Sucess!!! After some troubles with Odin I used Kies3 and I could successfully get back to factory settings. And with 6.0.1 firmware!!!
Thanks for all the help! :good::good:
Tasurinchi said:
Sucess!!! After some troubles with Odin I used Kies3 and I could successfully get back to factory settings. And with 6.0.1 firmware!!! :-O
Thanks for all the help! :good::good:
Click to expand...
Click to collapse
Great
Pleased it worked
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Go to SAMSUNG STORE / SERVICES REPAIRS ; ))
re: dead phone
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Misterjunky said:
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Click to expand...
Click to collapse
Hello, thanks for taking your time to help me. I'm on another account right now so dont be suprised about it since I forgot my password ahah.
Well, I'm testing the one hour charge and will reportback asap. The thing is, the device dosent turn on no matter what I do. I have a kill-a-watt so I can mesure its voltage and its showing 1.2 volts so I guess its doing something. I will report back asap.
UPDATE: Still not turning on :/
Kshade said:
UPDATE: Still not turning on :/
Click to expand...
Click to collapse
As one mentioned above: in that case: no boot, no Recovery, you have only one option, and the procedure is:
1. Pack your phone carefully, preventing it from further damage;
2. Using your laptop/tablet, PC, go online;
3. Open search engine, in search field place your town and "Samsung repair centre" then push enter
4. Remember the address and deliver your phone there. It may be handy to give them a call first
Sadly, this is only one option you have now.
Another Update
So after geting frustrated and wanting to trow the smartphone to a wall, to my surprise, I felt that the device was warm to the touch and decided to put it on its box while I went to sleep. I've just woken up and decided to try it, and it went stright up to the download mode. A few secounds later it turned itself off again, but I decided to insist and I managed to do it again while I connected it to the computer. I managed then to flash an original nougat firmware to it. After that I could finally turn the device on. So I'm just charging it right now so I can turn it on again and see if it can boot. I suspect that in some way, my firmware got corrupted.
TLDR: If your device feels a bit warm, just let it drain the rest of the battery and resist the urge to do the damn power reset and try again.
UPTADE 2: YAY It worked! Its Working!
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
matthew2man said:
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
Click to expand...
Click to collapse
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Shadeftw said:
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Click to expand...
Click to collapse
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
matthew2man said:
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
Click to expand...
Click to collapse
The thing is, it has only started doing this yesterday. Up until now it was fine. But thanks for the warning, I will be carefull with it, and, if it keeps doing this I will take it to samsung.
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Click to expand...
Click to collapse
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I flashed with oddin. Fun fact, my phone is from Dubai too.
---------- Post added at 02:59 PM ---------- Previous post was at 02:52 PM ----------
icecoolpsyco said:
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Click to expand...
Click to collapse
I left mine over two hours off charge. Same simptoms. I guess it depends on the amount of charge left
---------- Post added at 03:00 PM ---------- Previous post was at 02:59 PM ----------
Im at work right now. Will responde in a more complete manner later.
Okay I'm back now
icecoolpsyco said:
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
Click to expand...
Click to collapse
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Shadeftw said:
Okay I'm back now
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Click to expand...
Click to collapse
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
icecoolpsyco said:
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
Click to expand...
Click to collapse
In my opinion, you sould get a kill-a-watt to plug into a wall plug and to the charger to see the voltage thats going trough. If its 1,4v then the device is turned on but with a black screen (At least thats what it was showing to me, and its 1,4 because is just suppling energy, not charging).
The time it takes to discharge depens on why is stuck on that black screen. Mine was stuck at the recovery screen and took like 2 hours to discharge completly.
Unfortunally I'm having artifacts again :/ so this time I will downgrade my phone to 6.0.1. The simptoms I have when it does this, are overheating and extreme lag whithout doing nothing. Another suspicion I have is, it seems that the device does this when it wakes up.
I will take it directly to sammy next week anyway for them to analise it. Will report back asap. Meawhile I will test out other stuff too see what can be causing this.
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
icecoolpsyco said:
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
Click to expand...
Click to collapse
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Shadeftw said:
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Click to expand...
Click to collapse
That global warranty is only for Laptops, trust me I know from previous experience and it was excellent how they replaced and fixed my laptop even when i was abroad and once they sent me out a new battery whilst I was abroad to my hotel address.
butthey do not do global or international warranty on mobile phones.
The phone has to go back to samsung repair centre in the country of origin of the phone and they can tell just from the serial number.
So UK/Europe handsets can be repaired under warranty in country in Europe at samsung repair centres but they wont touch non UK/EU handsets. My Dubai/Gulf S7 edge can go back to any repair centre in gulf states or country.
Its ridiculous really as the phone is exact same hardware and even same model number as uk/eu S7 edge SM-G935F with the only difference being the regional stock firmwares.
I just laughed at the UK repair centre customer sevices guy as tried to convince me that the phones were different because they carried different software..... And thats why they cant touch a dubai phone as it according to him setup differently, just couldnt be bothered to argue or explain to him that I could make a uk phone look exactly like a dubai phone with the flashing of the correct regional firmware.
---------- Post added at 06:58 PM ---------- Previous post was at 06:49 PM ----------
If I could just get the damn phone to power up im any mode again im sure incould try and fix it again with the proper latest 7.0 nougat stock firmware...
But i am suspecting like many others and lots of samsung warranty repairs being done here UK/USA and abroad all over the world that some particular version of these handsets definite motherboard problem and all being replaced by samsung under warranty and problems fixed after motherboard replacement....
Arrggghhh
Teaches me right for going for the titanium silver model...
Lol i should have just got the same as my wife and bought 2 gold handsets.... She wanted the gold and i wanted to have a different one to hers and preferred the silver...
So now another headache....
How the hell do i send this back to Samsung in dubai and havr them return ot back to me without facing any customs and duty tax issues in dubai, and also if and when they send the phone back here in UK i think I will face customs and duty tax issues here again.
Anyone know any info about this?