Voice Mail on Google Phone - Nexus 6P Q&A, Help & Troubleshooting

Hello,
I have a small problem : the tab "voice mail" is not showing up anymore on my phone app (google native), next to the contacts tab.
I don't get notifications either that someone left me a message (so I have a ton of messages on my voice mail).
I didn't do anything particular, and I checked that the good voicemail number was registered on my google phone settings.
PS : I'm running android stock 8.1 with latest Oreo Pixel 2 Mod.
Thanx in advance

For those who have the same problem, it solved all by itself with latest google phone update.

Up
I'm on latest oreo build, with stock app phone, and I can't see the voice mail tab. I don't even receive messages saying i have new voice mails.
anyone experiencing this issue ?

Related

Sprint number ported to Google Voice, but only want to use it for voicemail

I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
However, I immediately noticed a glaring problem I hadn't thought of. I have Google Voice installed on my Hero. When I get a text message, I get an alert from the Google Voice app. The text message doesn't even show up in my sms apps.
So, I went over to Google Voice settings on my PC. Under my listed device I clicked on Edit, then checked the box, "Receive text messages on this phone (mobile phones only)." Now when I get a text message, I get two notifications: one from Google Voice, and one from GO SMS Pro. I guess that is to be expected.
Looking at the Google Voice settings on my Hero, there is only one check box for "Inbox notifications," where Inbox includes both voicemail and text messages! If I uncheck it, I won't get notified when I get a voicemail
Is there ANY way to make it so Google Voice on my phone only notifies me for voicemails and not text messages?
Edit: I found a workaround, albeit rather ingelegant:
In my phone's Google Voice settings I disabled "Inbox notifications"
On the PC's Google Voice "Voicemail & Text" settings I checked the box under "Alert me when I have new voicemails" for "Send a text (SMS) message to: Mobile"
So my texts normally go to my phone, and voicemails notifications come in SMS form, rather than the Google Voice app itself.
c00ller said:
I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
However, I immediately noticed a glaring problem I hadn't thought of. I have Google Voice installed on my Hero. When I get a text message, I get an alert from the Google Voice app. The text message doesn't even show up in my sms apps.
So, I went over to Google Voice settings on my PC. Under my listed device I clicked on Edit, then checked the box, "Receive text messages on this phone (mobile phones only)." Now when I get a text message, I get two notifications: one from Google Voice, and one from GO SMS Pro. I guess that is to be expected.
Looking at the Google Voice settings on my Hero, there is only one check box for "Inbox notifications," where Inbox includes both voicemail and text messages! If I uncheck it, I won't get notified when I get a voicemail
Is there ANY way to make it so Google Voice on my phone only notifies me for voicemails and not text messages?
Edit: I found a workaround, albeit rather ingelegant:
In my phone's Google Voice settings I disabled "Inbox notifications"
On the PC's Google Voice "Voicemail & Text" settings I checked the box under "Alert me when I have new voicemails" for "Send a text (SMS) message to: Mobile"
So my texts normally go to my phone, and voicemails notifications come in SMS form, rather than the Google Voice app itself.
Click to expand...
Click to collapse
The official Google Voice forums have sporadic posting about same issue and no real answer besides this work around. Most threads end with people posting "feed back" to Google that they need to update the app for better notification options.
Also I find the work around annoying as hell because randomly it takes an hour for the sms message of a new voice mail to be sent it seems. Hoping Google will address this soon :-/
I only saw the delay early on. Messages are currently showing up in a timely manner, around the same time that a Sprint-only message would appear.
Is there a way that we can stop the text messages from going through Google voice all together? I really don't understand why it needs to do that anyway, just seems like another place I have to go to clean up the clutter, thanks for the work around it saved me from shooting my phone.
Sent from my AOSP 2.3.3 HTC HERO
Neo31697 said:
Is there a way that we can stop the text messages from going through Google voice all together? I really don't understand why it needs to do that anyway, just seems like another place I have to go to clean up the clutter, thanks for the work around it saved me from shooting my phone.
Sent from my AOSP 2.3.3 HTC HERO
Click to expand...
Click to collapse
I certainly wish there was a way, however you have to realize that when you port your phone number to Google it is like all calls and texts to go Google first, then through the Sprint network to your phone.
But I agree, Google Voice for Android really needs the option to selectively sync/notify only for certain labels, i.e., Voicemails OR SMS OR both! Or, have an option to exclude text messages from the Inbox.
c00ller said:
I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
Click to expand...
Click to collapse
So, if you have/had google voice number earlier and then you port your sprint number... does it mean you have two numbers now?
andythegreenguy said:
So, if you have/had google voice number earlier and then you port your sprint number... does it mean you have two numbers now?
Click to expand...
Click to collapse
Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.
c00ller said:
Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.
Click to expand...
Click to collapse
So, what's the real advantage of porting your sprint number to google voice?
andythegreenguy said:
So, what's the real advantage of porting your sprint number to google voice?
Click to expand...
Click to collapse
I just see it as a way to preserve my established phone number and be able to keep it for the long-term in case I should ever leave Sprint or need a new phone number. That's what I'm hoping for, anyway.
Cooler, your problem is you have the google voice app installed on your phone. Get rid of it and setup the text forwarding. Your voicemail is already attached to the phone, and now texts are sent and received once. Why are you still using the Google Voice app if your phone has been appropriated by the Google/Sprint integration? The voice app doesn't serve you any purpose at this point except making things complicated and duplicating your notifications.
c00ller said:
Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.
Click to expand...
Click to collapse
If you use option 2 when integrating, you will be able to keep both your sprint and you GV number. BOTH will work, but the GV number becomes the primary.
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Call yourself.
Kevets said:
Call yourself.
Click to expand...
Click to collapse
Actually, I prefer having the visual voicemail. Otherwise, I wouldn't have signed up for google voice to begin with.
I think Cooler's workaround makes a little more sense.
hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Click to expand...
Click to collapse
Do what I do, don't have anyone call you and if they do, don't check the message ever.
aiwetir said:
Do what I do, don't have anyone call you and if they do, don't check the message ever.
Click to expand...
Click to collapse
LOL! I wish it were that easy.
But seriously, I think I will just keep using Google voice as just a voicemail service.
I was considering porting my Sprint number to Google voice because I wanted outgoing calls from Google chat to show my Sprint number on the caller id. But doing so would mean I couldn't have two distinct notifications on my phone for Voicemail and txt msgs (Cooler's workaround turns the Voicemail notification into a txt). This probably wouldn't be a dealbreaker for most, but I turned off txt notification mainly because of twitter. But I still want a voicemail notification. I've also heard that you can't receive/send MMS via Google Voice.
So, for now I guess I'll stay put. Thanks to everyone for your input. I'm glad I read this thread before making the plunge.
sevenvt said:
Cooler, your problem is you have the google voice app installed on your phone. Get rid of it and setup the text forwarding. Your voicemail is already attached to the phone, and now texts are sent and received once. Why are you still using the Google Voice app if your phone has been appropriated by the Google/Sprint integration? The voice app doesn't serve you any purpose at this point except making things complicated and duplicating your notifications.
Click to expand...
Click to collapse
hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Click to expand...
Click to collapse
hal1974 hit it on the nail. I didn't install Google Voice so I can text with it, I installed it so I can get my visual voicemail.
hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Click to expand...
Click to collapse
Google voice has already replaced your voicemail, you don't need the app if you are integrated with sprint. I suppose if its just for the visual voicemail, then such is life, we shall have to wait for an app for that alone.
Anyone have the voice talk when you get a call "call from so n so press 1 to accept " why and more importantly how do I stop it
Sent from my AOSP 2.3.3 HTC HERO
Neo31697 said:
Anyone have the voice talk when you get a call "call from so n so press 1 to accept " why and more importantly how do I stop it
Click to expand...
Click to collapse
Go to the Google Voice website and turn off Call Screening.

[Q] Missing Voice Mails?!?!?

Not sure if this issue has come up anywhere, I did do a search but didn't find this particular issue in the details.
As you can see from my sig line I've flashed several different ROMs. I am not sure when the problem started, but I am just now getting to the point where it has become irritating.
If I call my phone from anywhere and allow it to go to voice mail, I can hear the prompt and leave a message. However, I never get the Visual Voice Mail indicator, and perhaps more importantly, if I call my voice mail, it reports there are no messages in my mailbox. This happens whether I call it from my phone, or any other phones. This happens if I leave a message, hang up and call right back.
What's even more strange is that when my GF calls me she gets a specialized message "Hi Tina, Brian can't come do the phone right now...". When my buddy calls me he gets a standard cell phone greeting message, the default Sprint one. And if I go into my voice mail my default greeting is a recorded message saying "Leave a message", but again, when you call it you don't hear that. Weird huh?
Has anyone experienced this, or does anyone have a solution? Not sure what's going on, or where to start.
Thanks.
Sprint VVM app has issues with AOSP ROMs.
Follow this thread for a fix that works on a lot of ROMs
http://forum.xda-developers.com/showthread.php?t=1547780
Not sure this is ROM or app related yet. Since there are some definite quirks when different people call me. That's what is really odd. Messages left in vmail by caller aren't even there when I call vmail manually.
I do seem to have a working vvm app. It even updated to a newer version. I can listen to sample messages, go thru settings.
Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS
scottspa74 said:
Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS
Click to expand...
Click to collapse
Hm....I am not sure, maybe I'll try to install and uninstall....
Odd, I cannot get Google Voice to install. It is a free program yet I get an error: Error processing purchase. [DF-BPA-09] . I am able to download and install other apps, I tested with Twitter app.
Ok here's a clue:
I turned off my phone, then called it using my office phone and left a message. I then called it again and pressed * during the greeting which prompted me for my PIN. Upon entering my PIN the system reported that I have 28 new messages. LOL.
If I check my voice mail from my mobile phone however, it says I have no messages.
PROBLEM SOLVED!
Apparantly an installation of YouMail on one of my ROM installs started forwarding messages with that service. I reinstalled that application and it found all of my messages. I then used the following codes to deauthorize YouMailL *38 Call and *720 Call. I don't know which one worked, but these deauthorize YouMail and return you back to Sprint Voice mail. I tested by calling my phone and sending to voice mail and it did in fact send the message to Sprint VVM.
Hope that helps anyone that stumbles across this message.

Where Is My Voicemail Notification?

I have no idea if this is a phone related issue, but I get no notifications whatsoever when I receive a voicemail ... no LED, no sound notification, no tape icon ... NOTHING.
I was stunned when I dialed my voicemail today and had 19 messages dating back to February.
I'm on a rooted S5 with Android 5.0.
I have checked all the notification areas and don't have anything turned off.
Has anyone ever heard of something like this?
Have you logged into the Verizon voicemail app? If you haven't logged into that, then it may not forward the messages. I've had that issue in the past.
did you you use another voice service provider and are you using a verizon stock rom ?
Thanks. I'm using the stock rom posted for the Lollipop root method. I ended up getting on Verizon support chat. It took 45 minutes, but the agent said he "synced my phone and put voicemail on it from his end." It still doesn't show up as an app on my phone, but it does now notify me. Anybody have a Verizon Visual Voicemail apk for the s5 on 5.0?
Assuming you are using a ported rom like TOXIC or PureNote, you should be receiving texts to alert you, instead of the usual method.
If you are on the stock ROM, then the visual voicemail app is built in.
Sent from my SM-G930V using XDA-Developers mobile app
This problem just started occurring to me last week. A co-worker called me and said my voice mail wasn't set up.. I didn't even know she left me a voice mail! I had to re set-up my voice mail and now I'm not getting voice mail notifications either.
I'm on the stock rom, 4.4.4 ; my voice mail app is 3.0.6 (according to titanium backup) and hadn't been updated in months...

Google NOW tries calling certain contacts via google voice and can never connect.

I have a Nexus 6P running the latest version Android 6.0.1. However, it is very odd that I never had this issue with my Nexus 6.
I have a car that just has a simple phone button (Bluetooth) to press which makes a sound and at that point I can simply say something like "Call Tom Brady". The phone usually uses my Verizon network to call the contact without any problems. I have been noticing that for a lot of my contacts 'Google Now' is trying to call them via Google Voice. The phone literally says calling so and so via Google Voice and then never connects. I don't know if this is because these contacts have a Gmail account or what, but it is very annoying and it never ends up connecting.
I bet if I uninstall the Google Voice app everything would work, but I need it for my visual voice mail.
One thing I have already tried is in the Google Voice App settings change it to 'Do NOT use Google Voice for any calls'.
This did not fix the issue.
Is there any Google Now settings or Google Voice settings that anyone can think of that might help me here?

Is this phone's Native Visual Voice Mail working with T-Mobile?

Hi Guys.
I got the phone last week and after a couple of days I updated to the Oreo Beta version, one thing I just noticed today after a reboot was that I had 3 Voice Mails after the reboot, those 3 calls were rejected by me but because I never got a Voice Mail notification I thought that they simply hanged up.
The Visual Voice mail setting on the Phone app settings is turned on so I assumed that was all it was needed, but it's not. My current T-Mobile Plan includes Visual voice Mail so I already have that with the native phone app on the Galaxy S8+ and if I remember correctly it also worked when I had my Pixel XL, so I didn't download the T-mobile Visual Voicemail app thinking that I didn't need it.
So today I downloaded it and when I opened the app it never registered, it got me an error every time that's when I decided to turn off the Visual Voice mail option on the phone app and it immediately registered and worked.
Am I the only one? What about others t-mobile users with similar plans than mine, do you have it working or this simply doesn't work on T-mobile?
Native Visual Voice Mail
erasat said:
Hi Guys.
I got the phone last week and after a couple of days I updated to the Oreo Beta version, one thing I just noticed today after a reboot was that I had 3 Voice Mails after the reboot, those 3 calls were rejected by me but because I never got a Voice Mail notification I thought that they simply hanged up.
The Visual Voice mail setting on the Phone app settings is turned on so I assumed that was all it was needed, but it's not. My current T-Mobile Plan includes Visual voice Mail so I already have that with the native phone app on the Galaxy S8+ and if I remember correctly it also worked when I had my Pixel XL, so I didn't download the T-mobile Visual Voicemail app thinking that I didn't need it.
So today I downloaded it and when I opened the app it never registered, it got me an error every time that's when I decided to turn off the Visual Voice mail option on the phone app and it immediately registered and worked.
Am I the only one? What about others t-mobile users with similar plans than mine, do you have it working or this simply doesn't work on T-mobile?
Click to expand...
Click to collapse
IS there a NATIVE Visual Voice mail app? Could not find it so I disabled it on Verizon's side to make LED work.
erasat said:
Hi Guys.
I got the phone last week and after a couple of days I updated to the Oreo Beta version, one thing I just noticed today after a reboot was that I had 3 Voice Mails after the reboot, those 3 calls were rejected by me but because I never got a Voice Mail notification I thought that they simply hanged up.
The Visual Voice mail setting on the Phone app settings is turned on so I assumed that was all it was needed, but it's not. My current T-Mobile Plan includes Visual voice Mail so I already have that with the native phone app on the Galaxy S8+ and if I remember correctly it also worked when I had my Pixel XL, so I didn't download the T-mobile Visual Voicemail app thinking that I didn't need it.
So today I downloaded it and when I opened the app it never registered, it got me an error every time that's when I decided to turn off the Visual Voice mail option on the phone app and it immediately registered and worked.
Am I the only one? What about others t-mobile users with similar plans than mine, do you have it working or this simply doesn't work on T-mobile?
Click to expand...
Click to collapse
I don't have the phone at the moment, as I sent it in for replacement, but Visual Voice mail in the phone app and T-Mobile's voice mail app worked on my phone. So the build in visual voice mail(phone app), didn't show any voice mail that were already in the mail box, but when any new voice mails were left, then the app showed. As for T-Mobile's voice mail app, it did show any old messages that were in the mail box and all future ones.
Zargone said:
IS there a NATIVE Visual Voice mail app? Could not find it so I disabled it on Verizon's side to make LED work.
Click to expand...
Click to collapse
If you go to the dialer app (phone app) and go to settings you will find it there under the Call menu.
Charkatak said:
I don't have the phone at the moment, as I sent it in for replacement, but Visual Voice mail in the phone app and T-Mobile's voice mail app worked on my phone. So the build in visual voice mail(phone app), didn't show any voice mail that were already in the mail box, but when any new voice mails were left, then the app showed. As for T-Mobile's voice mail app, it did show any old messages that were in the mail box and all future ones.
Click to expand...
Click to collapse
I was told on other forum that it was working fine on Nougat, so I decided to give it a try and downgraded to it and yes, it's working fine on Nougat. So unless somebody with the Oreo Beta and T-Mobile confirms that it works we can assume that it's broken on the Oreo Beta build.
Yeah I've got the same thing on the Oreo beta.
No visual voicemail through the phone app and it did work when I was on Nougat.
I'm on T Mobile. Hopefully the Oreo beta 2 fixes it this week
Charkatak said:
I don't have the phone at the moment, as I sent it in for replacement, but Visual Voice mail in the phone app and T-Mobile's voice mail app worked on my phone. So the build in visual voice mail(phone app), didn't show any voice mail that were already in the mail box, but when any new voice mails were left, then the app showed. As for T-Mobile's voice mail app, it did show any old messages that were in the mail box and all future ones.
Click to expand...
Click to collapse
NaterTots said:
Yeah I've got the same thing on the Oreo beta.
No visual voicemail through the phone app and it did work when I was on Nougat.
I'm on T Mobile. Hopefully the Oreo beta 2 fixes it this week
Click to expand...
Click to collapse
Have you reported it? I did, but the more the people, the better.
It will be good to see if after the update that's scheduled for this week this keeps happening or is fixed, if the fix it I'll go back to Oreo so please people if you get the upcoming new beta update, please treat this and report it, thanks.
On oreo beta
I am on the Oreo beta and I am with T-mobile. Visual Voice Mail working fine.
drherdman said:
I am on the Oreo beta and I am with T-mobile. Visual Voice Mail working fine.
Click to expand...
Click to collapse
Well of the few people that have replied to me here and in other forums you are the first one that have a working Native visual voicemail working with TMobile and Oreo. Like I said before mine never worked no matter what, went back to Nougat and began working at the first try. So I really don't know what to think now.
Visual Voice Mail
erasat said:
If you go to the dialer app (phone app) and go to settings you will find it there under the Call menu.
Click to expand...
Click to collapse
I don't find it on my phone. Any suggestions?
Thanks!
Zargone said:
I don't find it on my phone. Any suggestions?
Thanks!
Click to expand...
Click to collapse
It may varies based on Carriers, I don't really know that and don't know any other place where to set it up. Sorry.

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