Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
I had some problem with my N4.
Canadian model.
It not rooted and everything is like new.
Since 2 days, i have strange problems with it. my applications stopped by themself when i use them. im chatting on facebook messenger and suddently messenger has stopped. im opening Facebook and it close by himself and when i try to open it again, it a white page. Im playing candy crush, and the s voice appear from nowhere.
I checked if the memory was use at maximum but it not the case. I rebooted the phone but it still happening. I reinstalled facebook but same problem happen. This kind of problem didn't appear until 2 days ago. I have the phone since the october 28.
I havent check with others apps up to now since im always busy on the road but someone got a solution for me?
I'd suggest you do a factory reset. If the issue persists, exchange your phone.
Hey everyone
I got a nexus 5 and using a Galaxy gear live.
I think there was an update the other day to google services and I think since then the watch has been having issues.
I get notifications and everything fine
But when I try to say text my friend Justin
I go OK google. Text Justin mobile. Say my text. It transcript it fine but then says I didn't catch that. And does that every time. I will say hey what's up. It will show that fine in the screen but then all of a sudden it will say didn't catch that
Anyone else having that issue at all?
At least it's not just me then! Same thing started a couple of days ago for me too. Using the LG G Watch R, it now won't "show me my steps", "set a timer for 50 minutes" or acknowledge what I want to say in a message even though it's got it up on the screen. Must be a software bug as I've reset the watch and reinstalled Android Wear on my phone. Still gets my notifications through so it's just a matter of waiting for a patch I suppose.
Weirdly enough, I can't reply to texts (I use Hangouts) but I can dictate replies to Whatsapp messages so it must be a google thing.
I suspect it's a server-side issue as it suddenly happened to a lot of us (though seemingly not all) around the same time. It's similar to how voice dictation of location-based reminders stopped working for some people for a few days a couple of months ago. I do find it alarming, though, that the primary and intended method of interacting with the watch can simply go offline for days on end without a word for Google.
Sent from my Nexus 7 using Tapatalk
Ya. Seems to be working again fine without issues now. Was odd
c_86 said:
Ya. Seems to be working again fine without issues now. Was odd
Click to expand...
Click to collapse
Unfortunately it still doesn't work for me. Really frustrating
Yesterday's Android Wear app update has solved the "show me my steps" issue but texting is still out of action.
First time poster here, I recently bought a Galaxy S8 after I became tired of my iPhone and boy, do I love this phone. I have never had so much fun with a mobile device.
My phone is only a week old and was working perfectly until a couple of days ago - one evening, I was messaging a friend on Discord when suddenly the notifications started getting cut short and not showing up in the AOD/notification centre. My notification sound would only play for like a split second, the Discord logo would appear in the status bar for a split second, and then the sound would suddenly stop and the notification was not able to be found in my notification centre. Discord had not received an update, and I had not (knowingly) changed any settings, so I had no idea what had caused it.
Now, I get this with Google Allo as well. And Telegram. And my Twitter DM notifications have straight up stopped working, they don't even make a sound or appear for a split second. I have no idea what has caused this, I've tried reinstalling all of these apps, force stopping them, ensuring that they are not put to sleep in the device manager, etc...but nothing seems to be working. It seems to be getting worse and worse, as initially I only encountered this issue with Discord, but now it's with all of these apps - Snapchat, WhatsApp and Messages are now the only apps on which I receive notifications reliably (for now).
I posted a thread on the /r/galaxys8 subreddit discussing this and found that other users shared the same issue, and even found another thread posted by somebody having the same issues with Google Allo, but nobody has a solution. Is there anything that you guys can recommend? I'm willing to try anything, I'm just extremely hesitant to factory reset my phone as I've finally got it set up how I want it and I really don't want to have to start over.
Thanks!
Hello all.
I ordered a OnePlus 6T (non-T-Mobile, 128 GB, 8 GB RAM) on launch day, which I received last week.
Once I logged in with my Google account and started trying to download apps, I noticed that it was taking forever to even start the download from the play store (it says "downloading" but the progress bar does not appear, and then maybe 45-60 seconds later it starts downloading the app). Once the actual download starts, the speed seems about normal. It also takes it forever to load images within the play store and to sync my Gmail account. Push notifications are also delayed for gmail and hangouts, if they ever appear at all.
I did multiple factory resets and OP tech support remotely flashed a fresh factory rom for me, but this didn't help the problem. I returned the device and ordered another, which I just got today. I'm having the same exact problems, which seem bizarre to me since I haven't been able to find anything online suggesting this is a common bug, even though I've now experienced it on two handsets.
A related little glitch I noticed, I'm on T-Mobile, and when I have VoLTE and WiFi calling enabled, Hangouts crashes whenever I enter any text in a message field.
It seems to me the phone is having some issue syncing/connecting with Google's play services/servers. I've tried restarting and clearing the cache on both Google Play Services and the Play Store, both of which I've also verified are up to date. My OS is up to date as well. I have recreated the problem on multiple Wi-Fi networks as well as over cellular data.
Does anyone have any insight into what might be causing this? I really like the phone aside from this major issue...