Apps stopped working - Galaxy Note 4 Q&A, Help & Troubleshooting

I had some problem with my N4.
Canadian model.
It not rooted and everything is like new.
Since 2 days, i have strange problems with it. my applications stopped by themself when i use them. im chatting on facebook messenger and suddently messenger has stopped. im opening Facebook and it close by himself and when i try to open it again, it a white page. Im playing candy crush, and the s voice appear from nowhere.
I checked if the memory was use at maximum but it not the case. I rebooted the phone but it still happening. I reinstalled facebook but same problem happen. This kind of problem didn't appear until 2 days ago. I have the phone since the october 28.
I havent check with others apps up to now since im always busy on the road but someone got a solution for me?

I'd suggest you do a factory reset. If the issue persists, exchange your phone.

Related

Problems with Market

WTH is going on!? The last 2 weeks Market has been flaky at best. I click to update/download something and it just hangs. Come back to it hours later and the program I clicked on 3 hours ago is finally installed.
I'm on stock, rooted with 1 click. Anyone else seeing this problem?
I posed this earlier in IRC. what I do is sign in and out of Google Talk. Seems to clear it up.
Google talk is pre-installed on your phone. The app is called talk.
Quicksand Jesus said:
I posed this earlier in IRC. what I do is sign in and out of Google Talk. Seems to clear it up.
Google talk is pre-installed on your phone. The app is called talk.
Click to expand...
Click to collapse
I can sign out of Google talk but I can sign back in. I reboot the phone and still have the same issue. I've been having this issue for the past week so something makes me thing it's the market/sprint.
blazinazn said:
WTH is going on!? The last 2 weeks Market has been flaky at best. I click to update/download something and it just hangs. Come back to it hours later and the program I clicked on 3 hours ago is finally installed.
I'm on stock, rooted with 1 click. Anyone else seeing this problem?
Click to expand...
Click to collapse
Ok, to me, you just confirmed that it's a Sprint/Google connection issue. A few people in the Evo forum are having the same problems. Some people weren't even rooted and were having the same problems.
It seems to affect all google apps including Market, Gtalk, Gmail, etc. The apps seem to hang or give me a server error. My problems just started last night and I too am rooted. Luckily, like I said before, it seems to affect rooted and unrooted users.
I called up Sprint and they wanted me to do a hard reset (of course), but I refuse to since these seem like bigger problems, and they probably can't be solved on the phone level, but rather on the network level.
Hopefully they can find the problem soon!
Great, now I can't login to talk or use the market.
I rebooted a couple times and it worked for a couple mins, then stopped again. I'm gonna go with this is a Google problem, doesn't work when I use wifi either.
Fix for Wifi issues with Samsung Epic
So ever since I rooted my phone I've had issues with wifi for use with anything such as the market, web browser, sms, you name it.
Found that there is a file that is easily corruptible and can easily be fixed thankfully with a free app from the market called Android Mate.
You'll have to have your phone rooted and then navigate to the phones base directory then go here: /data/wifi/ and delete this file: bcm_supp.conf
Android Mate seems to have issues with navigating the base folder (root directory) so for me I went to the data folder and had to manually type in /wifi and it pulled up the bcm_Supp.comf file and I deleted it and rebooted my phone and presto no more issues.
Hope this helps a few people
I am unrooted and am having the exact same problem. Both with market and gmail. I can't even get emails half the time or hardly ever even see the apps I've downloaded in market! Very frustrating!
Sent from my SPH-D700 using XDA App
Someone at Howard Forums reported they can't even get to sites like google.com and Gmail from their laptop when connected to the internet via their Sprint data card.
Today, Google Talk FC's for me every time I try to start it.

Interesting problem after rooting (solved)

I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
ocdetails said:
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
Click to expand...
Click to collapse
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
PAGOT said:
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
Click to expand...
Click to collapse
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
ocdetails said:
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
Click to expand...
Click to collapse
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
PAGOT said:
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
Click to expand...
Click to collapse
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
ocdetails said:
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Click to expand...
Click to collapse
I'm having the same problem. I deleted my account and recreated it. But auto-sync does not work. This has nothing to do with syncing. That works - but I have to sync manually. If I manually sync it from either the app or from the accounts option in settings it works fine. But it won't sync again. I deleted the account, restarted the phone and added the account again. Still doesn't work. If you root it and run into the same problem, please post again. I'll unroot too then.
I know this used to work at some point. I don't know when it stopped working. But it's not been working for days now.
mrm43 said:
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
I don't recall. The root part worked fine. I was able to use several of my apps which require root access and they all worked fine for a couple days. It just seems really random that this would all stop working one day.
So here is the timeline.....
Monday 1/27/14 - phone arrives
Wednesday - Rooted
Friday evening - Strange sync issues
Saturday morning - restored to stock while keeping root (did not solve problem and now I cannot connect any google account)
Saturday afternoon - unrooted and restored device (solved problem and google account synced fine after)
That was all in the same week. I've only had the phone since last Monday. It is worth saying that my HTC G2 and my wife's HTC G2 didn't have any issues with google syncing during this time. Totally different products, but I really tried to find anything to link the problem to something systemic and not just a device issue.
I haven't rooted it again just yet. I need to do it before I go too nuts re-installing the apks on my machine anyway. I'll definitely post again if I have problems again, but I really want to believe it was just something left over from whatever bug plagued Google a couple weeks ago.

Facebook Messenger foreclosing?

Anyone have the issue of FB Messenger foreclosing on their phone? It started this morning, phone is stock, i havent put on any new apps. I am pretty sure the app didnt update last night but can't tell but ever since it closes after about 5-10 seconds, tried uninstalling and installing, tried uninstalling and installing fb too, nothing works, sort of annoying. Not sure if this is phone specific or what but none of my other friends report problems.
PolishDude said:
Anyone have the issue of FB Messenger foreclosing on their phone? It started this morning, phone is stock, i havent put on any new apps. I am pretty sure the app didnt update last night but can't tell but ever since it closes after about 5-10 seconds, tried uninstalling and installing, tried uninstalling and installing fb too, nothing works, sort of annoying. Not sure if this is phone specific or what but none of my other friends report problems.
Click to expand...
Click to collapse
Just tested mine and sent a message to myself, no problems here?
Try clearing the data and cashe and see if that helps?
Tried it, still forecloses....not sure what is going on. Was working perfectly last night. Have not changed any settings or anything on my phone.
Mine did the same thing but I think mine is different. I tried the regular install and the beta version. Same thing, force closed everytime it started up. I couldn't type anything. The only way I got mine "somewhat" fixed was to reinstall it again and turn off the SMS part of it. After that, I was able to use it and chat. I was using the app for text too but I guess it didn't like it.
Anyways, mine is a similar issue but I see yours was working so I guess it's also different.
i have mine turned off for everything but facebook messages, just tried to install it again, same issue....sadly i think i have to reformat the phone to fix it....pretty annoying

Notifications are cut short / completely broken on some apps.

First time poster here, I recently bought a Galaxy S8 after I became tired of my iPhone and boy, do I love this phone. I have never had so much fun with a mobile device.
My phone is only a week old and was working perfectly until a couple of days ago - one evening, I was messaging a friend on Discord when suddenly the notifications started getting cut short and not showing up in the AOD/notification centre. My notification sound would only play for like a split second, the Discord logo would appear in the status bar for a split second, and then the sound would suddenly stop and the notification was not able to be found in my notification centre. Discord had not received an update, and I had not (knowingly) changed any settings, so I had no idea what had caused it.
Now, I get this with Google Allo as well. And Telegram. And my Twitter DM notifications have straight up stopped working, they don't even make a sound or appear for a split second. I have no idea what has caused this, I've tried reinstalling all of these apps, force stopping them, ensuring that they are not put to sleep in the device manager, etc...but nothing seems to be working. It seems to be getting worse and worse, as initially I only encountered this issue with Discord, but now it's with all of these apps - Snapchat, WhatsApp and Messages are now the only apps on which I receive notifications reliably (for now).
I posted a thread on the /r/galaxys8 subreddit discussing this and found that other users shared the same issue, and even found another thread posted by somebody having the same issues with Google Allo, but nobody has a solution. Is there anything that you guys can recommend? I'm willing to try anything, I'm just extremely hesitant to factory reset my phone as I've finally got it set up how I want it and I really don't want to have to start over.
Thanks!

Strange Sync/Download Issues on Multiple OP 6T Handsets

Hello all.
I ordered a OnePlus 6T (non-T-Mobile, 128 GB, 8 GB RAM) on launch day, which I received last week.
Once I logged in with my Google account and started trying to download apps, I noticed that it was taking forever to even start the download from the play store (it says "downloading" but the progress bar does not appear, and then maybe 45-60 seconds later it starts downloading the app). Once the actual download starts, the speed seems about normal. It also takes it forever to load images within the play store and to sync my Gmail account. Push notifications are also delayed for gmail and hangouts, if they ever appear at all.
I did multiple factory resets and OP tech support remotely flashed a fresh factory rom for me, but this didn't help the problem. I returned the device and ordered another, which I just got today. I'm having the same exact problems, which seem bizarre to me since I haven't been able to find anything online suggesting this is a common bug, even though I've now experienced it on two handsets.
A related little glitch I noticed, I'm on T-Mobile, and when I have VoLTE and WiFi calling enabled, Hangouts crashes whenever I enter any text in a message field.
It seems to me the phone is having some issue syncing/connecting with Google's play services/servers. I've tried restarting and clearing the cache on both Google Play Services and the Play Store, both of which I've also verified are up to date. My OS is up to date as well. I have recreated the problem on multiple Wi-Fi networks as well as over cellular data.
Does anyone have any insight into what might be causing this? I really like the phone aside from this major issue...

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