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Hey guys,
Basically bought a g1 off of ebay about 6 months ago, and now the screen doesn't work. It should be covered by warranty, but HTC said tmobile look after it, and tmobile said because im not a customer HTC look after it? and so no one is taking responsibility.
Any ideas or advice?
sounds like big nusiness to me, just raise hell, tell HTC how much you have loved their customer service in the past and that you would hate for them to put a black mark on their own record. i would really hate to move to another phone company but if they refused to fix the phone as it is under warranty then i would
Yeah... it sucks a bit, when i try to live on the 'cutting' edge and buy stuff before it's sold locally... I'm gonna just cause a big fuss over it...
The most annoying thing, is it's the second g1! The first one I had, had a bad trackball. I noticed it straight away and sent it back to the seller, but it got 'lost' in transit. So i lost $500 usd on that one.... I'm not preprared to lose another $500!!
scrub scrub
breaultm said:
Don't bother trying to go through T-mobile. If it isn't bought through them, they can not and will not help you with a warranty exchange.
Your chances of getting warranty through HTC is slim unless you can somehow prove the phone is less than a year old.
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that's not too hard to do since the phone was released on October 22nd of 2008
haha, word.
haha yeah, was thinking the same thing.. it's been out for less then a year...
I just got off the phone with HTC USA and they told me the same thing again, I have to go through tmobile. I was like No, I can't. I don't have an account with them. The phone was purchased 'out-right'. They said well in that case, the only other thing i can think of is if you go to Reapirs and they gave me their number. Said their only open like 8:30 - 5. So i'll have to call back in the morning...
Like why is everyone passing it around for? I mean, im sure tmobile don't actually repair the phone, they just ship it down to HTC for repairs.. whats the big deal?
What? omg where did it go?
So I just got my evo back from BB black tie for a screen replacement (took them 40 days!).
Anyway, before I sent it in everything was perfect - the screen was just cracked. I was completely stock 2.2, no root no nothing, 100% sprint stock. When I sent it in I had all my apps, data, etc on it and when I got it back it was wiped. Now I cant even get through 30 mins use before it locks up on me and I have to reboot. It will absolutely not work with a memory card, and every time I try to charge it the screen flickers and it locks up.
I have reset it like 20 times and I still cant get it to work worth a damn. At first it would work for a few hours, but it seems to be locking up more frequently. It seems to be getting more unstable by the day.
What the hell?? Is this a hardware problem or a software problem? I cant figure out if it is the port on my cell phone or something else but it seems to charge fine when its off.
I want to root it, but I dont want to brick my phone if it locks up or something! Its really random, sometimes it will work for 2 or 3 hours and sometimes it will lock up within 5 minutes of turning the phone on.
Best buy pretty much told me to wait 30+ days or **** off, and I absolutely refuse to use the htc hero they gave me as a loner. What should I do, try to revert back to 2.1, root, then flash another 2.2 rom and see if its OK? Or do I pretty much have to submit to bestbuy's absolutely ridiculous service and waiting period??
What would you do in my shoes?
um?
take it back and tell them that! I have dealt with best buy and they are always willing to work with people. Maybe its just in my area. but if they broke it they should fix it. thats the way things work.
have you attempted any sort of factory restore? I would start there first since your phone was completely stock as you say
Take it back to the damn store and be done with it. Over.
Sent from my PC36100 using XDA App
Hey I work at Best Buy in the mobile phones department and in my opinion you should take it back to the store and speak to the manager of the cell phones department. Get him to understand your situation because as a last resort we could make an exception and replace it with a brand new EVO. However that is up to the manager's call because they take a big hit. The policy is to send it out to service 3 times and after 3 times there is still problems we would replace it with a new product. Just go there and speak with them, Best Buy always aim to deliver good customer service even if it means losing out on couple hundreds of dollars.
Im having the same problem. I just got my phone back from best buy and my phone has been acting wierd ever since.
Sent from my PC36100 using XDA App
easy fix FACTORY RESET !! start over
As someone else said, maybe its just my area(Arlington, TX) but if you go to the cell department and speak to the manager and explain what you told us, they should help, think of it like this, right now we have new hardware releasing almost every month, that means to them that you are ALWAYS a potential sale, especially if you have been a long time customer already, they don't want to lose that, they should help as long as you can remain calm!Good luck, worse comes to worse drive to Arlington, I know the guys at my store will take care of you
I have reset the phone several times with no success
And I'll go back today. I talked to the "head" geek and they didnt even look at my phone. They were just like, we'll send it out and hopefully it wont take 40 days like last time. I was about to flip a **** so I just left after they told me there was absolutely nothing they could do to speed up the process or give me a refurb'd unit.
Looks like im going to just have to send it in and wait. Im really regretting this **** black tie protection plan. ****ing best buy, they should put that on the warranty chart "Black Tie: 30 days, Sprint: 5 days" for replacement. I never even considered weather they would give me a refurbished unit of make me wait.
The dude that sold it to me just kept repeating "deductible deductible deductible"
not to be a devils advocate but you did break the screen and that means you had to do something to the phone. how are you so positive that whatever broke the screen didnt cause additional issues? Also no tech support is going to test a phone for hours on end to see if it freezes up. If it works when it turns on and runs a few minutes it is likly sent back.
Not trying to say that you shouldnt have recieved your phone back in working order just not sure you have a right to say that best buy wreaked your phone when obivously you had to do something to it to break the screen and it could easily have caused additional damage.
Anyway take it in talk to the Cell Phone dept manager. the geek squad cant make the call to give you a new phone all they can do is tell you what they are allowed to do for servicing it. Be respectful and explain the situation calmly and there is a good chance they will help you out. I agree 40 days is rediculous for having a phone get repaired! hope they can switch it out for you.
just take it to a Sprint S and R center, they will AE it, youll have a replacement within two business days. HUrry because S and R centers wont cover warranty come Nov 1st youll have to have ESRP or TEP after then.
at my best buy i would be able to return it for another evo.. it out of stock i would get the epic and pay the difference.. i got the black tie protection its 10 bucks a month
I never let BB or geek squad touch my stuff unless it's to replace it for a new one, you never know if they know what they are doing or if they are just some retard they hired 20min ago.
omegasun18 said:
not to be a devils advocate but you did break the screen and that means you had to do something to the phone. how are you so positive that whatever broke the screen didnt cause additional issues? Also no tech support is going to test a phone for hours on end to see if it freezes up. If it works when it turns on and runs a few minutes it is likely sent back.
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I know, I dont want to come off as rude but he barely glanced at he the whole time I was talking. He seemed more interested in fiddling with another phone he was working on I guess.
The phone was really fine when I sent it in, I was using it or about 3 weeks with a cracked screen and everything was perfect. The charging port was perfect before I sent it in, and now it causes the phone to freeze if I so much as look at it while its plugged in. There is obviously something wrong with the hardware and the crack in the screen was fairly small and not really a factor in the function of the device.
Im going back today and ill try to talk to the cell phone dept manager. There is only a regular sprint store in Boulder and I dont have a car to get around (bus system is great here), should I not even bother going there?
What should I say when I go to BB? I feel like last time they trapped me into 2 options (send it in and wait a month+ for service, or deal with it. What other options do they have?
Do they have the ability to issue me a refurb? Can I pay for faster service?
Those Best Buy plans are awful. I had one on my droid, and when the microphone stopped working, I took it in. They had it back in 2 weeks, but they changed the speaker. I made them test it in the store, and of course the microphone still didn't work. They said they will send it back out and "escalate it". Yeah right, 4 weeks later, it still wasn't back. The "manager" at the store said there was nothing they could do. I finally had to report them to my state attorney general's office to get my phone back. I wouldn't take one of these plans for free, and will never have anything to do with the incompetent geek squad again.
First of all, you spoke to the wrong person... Do not speak to Geek Squad, talk to the cellphone department manager...
This is why you just stay the hell out of a worst buy....
jus sayin...
Success!
Went back to bestbuy, they told me the same thing as before so I went to the sprint repair store (about 30 mins away).
They looked at, and told me it was a defective charging circuit, swapped out a new phone for me, and gave me $5 off my otterbox. I was in and out in 25 mins and I got to play with the Samsung Epic.
No questions, no receipt, and absolutely no hassle. It was almost unbelievable.
Only problem is my phone is now a revision 003 (used to be 002) and it has some light leak issues along the bottom under the buttons but I think I can deal with it.
**** Best Buy, last time ill ever not go through Sprint
azneon said:
I wouldn't take one of these plans for free, and will never have anything to do with the incompetent geek squad again.
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I know it doesn't help and wont change your mind but in all fairness the geek squad itself doesn't actually do the repair it is shipped off to a 3rd party repair center. Only repairs done in store are actually touched by the geek squad and trust me they hate the 3rd party repair station as much as you do. When i ran a geek squad about 5 years ago we begged best buy and our district every month when we saw them to get rid of the repair centers or at least try to find ones that could handle the repairs instead of sending back things in the same or sometimes even worse condition then we sent it to them. Best buy has always done this for the repairs and warranties and it does give there geek squad some what of a bad name since you have to go through them to have it sent out.
Just thought i would point out that it isnt actually the geek squad that is doing your repairs and they normally have their hands tied on what they can actually do to help on anything but basic computer repairs. Whats funny is they used to (and may still) grade the geek squad on there turn around time in store (they always wanted 24 hour turn around time for in store repairs) but have never seemed to care about the ridiculous times for service center repairs.
glad Sprint helped you out OP.
omegasun18 said:
I know it doesn't help and wont change your mind but in all fairness the geek squad itself doesn't actually do the repair it is shipped off to a 3rd party repair center. Only repairs done in store are actually touched by the geek squad and trust me they hate the 3rd party repair station as much as you do. When i ran a geek squad about 5 years ago we begged best buy and our district every month when we saw them to get rid of the repair centers or at least try to find ones that could handle the repairs instead of sending back things in the same or sometimes even worse condition then we sent it to them. Best buy has always done this for the repairs and warranties and it does give there geek squad some what of a bad name since you have to go through them to have it sent out.
Just thought i would point out that it isnt actually the geek squad that is doing your repairs and they normally have their hands tied on what they can actually do to help on anything but basic computer repairs. Whats funny is they used to (and may still) grade the geek squad on there turn around time in store (they always wanted 24 hour turn around time for in store repairs) but have never seemed to care about the ridiculous times for service center repairs.
glad Sprint helped you out OP.
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I understand people make mistakes (they changed the speaker and not the microphone), but what made me mad, was they didn't want to do anything about it. I did talk to the manager of the cell phone department (I waited around until she came back from lunch), and she would do nothing. She even asked what I wanted her to do for me, and I wanted the phone replaced since the Droid was in stock and it was past 30 days. She said "I can't do that." I will still shop at Best Buy for little things, but never a phone or major purchase, and definitely not a warranty. Just read their customer service website forums on warranty issues, many people have problems getting prompt service.
Ok, i realy dont care if this topic will be deleted or not, but i like to share my experience with my beloved HD2.
Im brazilian and cause of that, im destined to pay a lot of money for devices that cost not SO much in us or europe. For example, ive purchased my hd2 for more or less 750,00 us dollars. It was a lot of money for me, im student and live with a tiny scholarship.
Here in brazil htc is almost totally unknown and sell few devices. The HD2 was never sold officially here, so i imported it. The three first months with it were wonderful. I bought it because its capacibility to boot multi os, customization is essential for me (ios sucks cause of this) and the capacity to run winmo AND android conviced me.
I was online when cotulla post the magldr (30/12) and i was so happy to finally be able to flash android roms and later wp7.
I'm not sure when it started but my device began to show some wierd problems. I remember being using it and suddenly it restarted. And when it restarted it took some resets to be able to boot again. It froze many many times and got hot in the area of mainboard (In some cases it was not so hot, arount 38 ºC). I tried flashing other android roms, wp7, winmo roms and even uninstalling magldr/hspl and flash back the stock rom, but neither works.
So i had two alternatives: Send my phone to us HTC, which could take months to get it back and be subject to high shipping rates or send it to a local technical assistance and lost my warranty with htc. I chosed the second alternative. The phone went two weeks for technical assistance. When I got it back I was informed that they could not fix it. So, after 2 more days trying to make it work correctly I GAVE UP. I spent many of my summer vacation nights trying to this but no more.
I put him back in the box with all accessories and when I put the box cover back seemed to me that I was closing him in his coffin (that's where the idea of the topic title came out). This phone has brought me much joy and fun and it's a shame to have to do this.
So, I hope this never happens to any of you. If anyone thinks it's worth buying it to use some part (the screen is in perfect condition) send pm me.
I would like to thank all who make xda an amazing place. And especially to developers who do this great work to bring us many advantages for choosing the right phone.
Now I have to save my money again to buy another phone, maybe a galaxy s or a x10. But I'll probably buy another hd2 or wait for the next generation of phones with tegra2
I had the same problem. Your mainboard is going to die.
Nedo Ukradan said:
I had the same problem. Your mainboard is going to die.
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Yes, i tried to flash new roms today and its getting harder to turn it on.
=/
I cant believe that brazil do not have a certified htc warranty repair center?? If your phone is under warranty so why the h are you willing to pay for the repair cost? Where did you buy your phone?? Contact them and they must fix it or the country is retarded.
call Tel: +55 11 4003-0482 ( latin amerika brazil) and demand free repair
Sad to read stories like this. HTC really need to get their global act together pronto...
did you do a task29? could have maybe fixed all of your issues.
prob
same problem here
Hello everyone, I have been an android user for around 5 consistent years now and I got an LG g4 when it first came out, well after about a year of use it broke so I was without a phone for months, so I waited for the galaxy s8, I pre-order it, and I should have learned my lesson about buying phones right when they come out, I did that with my LG g4 and it had that hardware bug. Anyways I have had the phone for awhile now and it has started to freeze, the screen shuts off and won't respond for a few minutes, it will freeze for 2 seconds then shut down and reboot, the battery life is about 2 hours at 100% charge, it gets burning hot while charging and sometimes while I use it and about 2 weeks ago, I had picked up my phone off my desk and looked at the back of it and it was cracked, I know I didn't drop it either because if I do I will look at it for a good 20 minutes and the room I was in has very soft carpet so it won't break, then last Saturday I went on vacation and my I woke up that morning and grabbed my phone, and what yah know it was broken on the front and worse on the back, and I know 100 that I didn't drop it then either, because it was on the charger, so I called Samsung today, a few times actually, the people could barely speak English, were very rude and were giving me wrong information, and the problem is they want $205 to fix the screen, well why would I pay for something #1 I didn't break #2 it's defective, so why would I pay to have the screen fixed on a defective piece of hardware? So right now I am at a loss and I'm very upset, So basically I turn to my favourite form in my hour of need to ask what I should do, and I can't return it either because I'm making payments on it over sprint, also I may be uninformed of the situation because I have never had this issue, so any help you can give me is extremely appreciated
Device information: Samsung Galaxy s8 sm-g950u Arctic silver.
any questions and any answers or help or anything would be extremely appreciated
Not sure if this will help or not, but it sounds like your battery is bad and expanding inside of your phone.
Good luck bro, getting a free replacement for a cracked screen is almost impossible... I kno, I dropped 2 lg g2's in a 2weeks time span of initially getting the ****ing thing... went thru my carrier "Verizon" to get a replacement, although it worked out in the end for me cause the 2nd time I dropped the g2, they didn't have anymore g2 replacements so they sent me a g3 instead... if u have insurance thru ur carrier that's ur cheapest n best bet
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
tommyg562000 said:
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
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Already talked to them, they wont do anything they told me to contact samsung.
Maybe you was sleepwalking and you broke your screen? Joking. Now seriously your screen it's cracked. What do you expect from Samsung? "Yo my screen it's cracked! How did you cracked? I didn't cracked yo! Then how did it got cracked? I don't know...magic yo!"
Just pay the 200$, get your phone fixed and move on..
I am with the first commentary. I have a repair store here in France and I have seen 3 batteries swell up and break the screen. Not much you can do. Warranty will only get you so far. It seems the customer service ppl are there more to deflect the customers away more than to help. They are hoping For you to give up period .And move on so if you just keep trying and pressuring them though replace your phone if not your only option is To pay the $200 .
Sent from my SM-G955F using XDA-Developers Legacy app
So this morning I was doing some searching on my S10+ I had just taken my phone out the charger it had 98% battery when while searching my phone screen went completely off and it just died my phone didn't receive any charging indicator or messages nothing hard reset didn't work recharging didn't do anything nothing just dead was phone less for the entire day until a couple of hours ago BTW this was a Prism Blue S10+ 128gb Unlocked so I went to Best Buy to fight since I've only had the phone since it released so it has been less than 14Days so I go to the mobile department and they straight up told me well your out of luck you gotta go ahead and order a replacement with Samsung we cant do nothing I was already mad enough as it was that I didnt have a phone to then get hit with oh we can't do nothing so I got mad went to the Geek Squad department since I paid the extra amount for Geek Squad coverage and they tell me that's unusual of an issue so not able to fix it they sent me back to the mobile department they once again weren't able to give me a replacement because the only one they had was a 512gb S10+ ceramic black so I kept arguing because nobody was being of help not Best Buy or Samsung every time I talked to Samsung they said go to Best Buy so that's what I did I got to the point I spent 3 hours in Best Buy fighting with the assistant manager telling me well we can get you another phone instead of a s10+ but the rest will be in store credit like really I spent $1000 I preordered and at the end can only get the remainder in store credit I couldn't do anything else so it got to the point that the only thing I could do was trade in the Defective S10+ and pay an extra $245 after the waste of time I was just exhausted about the situation just wanted to be done with it came to post my inconvenient issue that I had and want to know if anyone elses S10+ are acting up and how is Samsung or Best buy or The Carrier helping I know that anyone who spent a $1000 dollars on a phone and has to them spend another $245 to get a working device would be mad and mind you with my luck I also lost all my data since my phone was completely dead luckily I have my Samsung backup on and google backup so my contacts were still there but just a horrible angering experience I wanted to share let me know what issues you guys have had so far or if you are smooth sailing and watch out for this issue I know that I most likely wasnt the only one with this issue and could happen to anyone.
carbon271 said:
So this morning I was doing some searching on my S10+ I had just taken my phone out the charger it had 98% battery when while searching my phone screen went completely off and it just died my phone didn't receive any charging indicator or messages nothing hard reset didn't work recharging didn't do anything nothing just dead was phone less for the entire day until a couple of hours ago BTW this was a Prism Blue S10+ 128gb Unlocked so I went to Best Buy to fight since I've only had the phone since it released so it has been less than 14Days so I go to the mobile department and they straight up told me well your out of luck you gotta go ahead and order a replacement with Samsung we cant do nothing I was already mad enough as it was that I didnt have a phone to then get hit with oh we can't do nothing so I got mad went to the Geek Squad department since I paid the extra amount for Geek Squad coverage and they tell me that's unusual of an issue so not able to fix it they sent me back to the mobile department they once again weren't able to give me a replacement because the only one they had was a 512gb S10+ ceramic black so I kept arguing because nobody was being of help not Best Buy or Samsung every time I talked to Samsung they said go to Best Buy so that's what I did I got to the point I spent 3 hours in Best Buy fighting with the assistant manager telling me well we can get you another phone instead of a s10+ but the rest will be in store credit like really I spent $1000 I preordered and at the end can only get the remainder in store credit I couldn't do anything else so it got to the point that the only thing I could do was trade in the Defective S10+ and pay an extra $245 after the waste of time I was just exhausted about the situation just wanted to be done with it came to post my inconvenient issue that I had and want to know if anyone elses S10+ are acting up and how is Samsung or Best buy or The Carrier helping I know that anyone who spent a $1000 dollars on a phone and has to them spend another $245 to get a working device would be mad and mind you with my luck I also lost all my data since my phone was completely dead luckily I have my Samsung backup on and google backup so my contacts were still there but just a horrible angering experience I wanted to share let me know what issues you guys have had so far or if you are smooth sailing and watch out for this issue I know that I most likely wasnt the only one with this issue and could happen to anyone.
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Did you fully pay with a credit card? If so, call the credit card company and put a payment hold on the transaction. You need to explain to the card company that you did your due diligence to resolve the issue with the seller.
I once bought a 60" TV from a retailer in NY with my AMEX. The TV was DOA. The screen was cracked in half. I called the retailer for an exchange, they didn't do anything for a week. I finally put a hold on the transaction by calling AMEX. Two days later, the retailer shipped me a new TV.
i'm confused can't you just get a refund for DoA/defective?
As @mngdew mentioned, if you paid it with a credit card, then immediately call the bank, make a report and start a charge-back. Seems to be like a defected unit and usually if you've got it from the Samsung store direct, they would most likely give you a one to one exchange if it's within an acceptable time-frame.
Another thing you can do is to submit a complaint to the BBB on Best Buy.
Your post is hard to read, not a single comma.
It sounds odd that they just refused to service you, that's a case for an immediate replacement, but you also have no Consumer guarantees/protection laws like here in Europe so you have pretty much no meaning as a consumer.
Blocking debit/credit card payments in these cases will only create bigger problems and it's pretty much illegal to do so without a proper reason such as fraud or identity theft, at least here.
You should go back to Best Buy and wave the warranty papers in their faces, that's a warranty case, nothing to do with the 14 days cooling off period, they're trying to scam you.
Corv0 said:
Your post is hard to read, not a single comma.
It sounds odd that they just refused to service you, that's a case for an immediate replacement, but you also have no Consumer guarantees/protection laws like here in Europe so you have pretty much no meaning as a consumer.
Blocking debit/credit card payments in these cases will only create bigger problems and it's pretty much illegal to do so without a proper reason such as fraud or identity theft, at least here.
You should go back to Best Buy and wave the warranty papers in their faces, that's a warranty case, nothing to do with the 14 days cooling off period, they're trying to scam you.
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What's so hard about the OP post to read? People like you gets on my nerves. This is not a job application or a college test stop been a police grammar the post is perfectly readable.
Zirox said:
What's so hard about the OP post to read? People like you gets on my nerves. This is not a job application or a college test stop been a police grammar the post is perfectly readable.
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Well, everything?
I had to go back at least 3 times since it's mentally exhaustive.
I'm not blaming him if he has problems of any sort, but perhaps he never started typing properly since nobody got the balls to point it out?
No need to do the internet hurt feelings police either, it's everyone's responsibility to write properly if you expect help, if that's perfectly readable to you because you think at the same pace then it's your own problem.
Samsung and Ubreak could've serviced the phone for free. The latter is partnered with Samsung US, after all. Sounds like BB is running the con game.
The best thing about the ops post is the only punctuation used is at the very end. :laugh: