So I just got my evo back from BB black tie for a screen replacement (took them 40 days!).
Anyway, before I sent it in everything was perfect - the screen was just cracked. I was completely stock 2.2, no root no nothing, 100% sprint stock. When I sent it in I had all my apps, data, etc on it and when I got it back it was wiped. Now I cant even get through 30 mins use before it locks up on me and I have to reboot. It will absolutely not work with a memory card, and every time I try to charge it the screen flickers and it locks up.
I have reset it like 20 times and I still cant get it to work worth a damn. At first it would work for a few hours, but it seems to be locking up more frequently. It seems to be getting more unstable by the day.
What the hell?? Is this a hardware problem or a software problem? I cant figure out if it is the port on my cell phone or something else but it seems to charge fine when its off.
I want to root it, but I dont want to brick my phone if it locks up or something! Its really random, sometimes it will work for 2 or 3 hours and sometimes it will lock up within 5 minutes of turning the phone on.
Best buy pretty much told me to wait 30+ days or **** off, and I absolutely refuse to use the htc hero they gave me as a loner. What should I do, try to revert back to 2.1, root, then flash another 2.2 rom and see if its OK? Or do I pretty much have to submit to bestbuy's absolutely ridiculous service and waiting period??
What would you do in my shoes?
um?
take it back and tell them that! I have dealt with best buy and they are always willing to work with people. Maybe its just in my area. but if they broke it they should fix it. thats the way things work.
have you attempted any sort of factory restore? I would start there first since your phone was completely stock as you say
Take it back to the damn store and be done with it. Over.
Sent from my PC36100 using XDA App
Hey I work at Best Buy in the mobile phones department and in my opinion you should take it back to the store and speak to the manager of the cell phones department. Get him to understand your situation because as a last resort we could make an exception and replace it with a brand new EVO. However that is up to the manager's call because they take a big hit. The policy is to send it out to service 3 times and after 3 times there is still problems we would replace it with a new product. Just go there and speak with them, Best Buy always aim to deliver good customer service even if it means losing out on couple hundreds of dollars.
Im having the same problem. I just got my phone back from best buy and my phone has been acting wierd ever since.
Sent from my PC36100 using XDA App
easy fix FACTORY RESET !! start over
As someone else said, maybe its just my area(Arlington, TX) but if you go to the cell department and speak to the manager and explain what you told us, they should help, think of it like this, right now we have new hardware releasing almost every month, that means to them that you are ALWAYS a potential sale, especially if you have been a long time customer already, they don't want to lose that, they should help as long as you can remain calm!Good luck, worse comes to worse drive to Arlington, I know the guys at my store will take care of you
I have reset the phone several times with no success
And I'll go back today. I talked to the "head" geek and they didnt even look at my phone. They were just like, we'll send it out and hopefully it wont take 40 days like last time. I was about to flip a **** so I just left after they told me there was absolutely nothing they could do to speed up the process or give me a refurb'd unit.
Looks like im going to just have to send it in and wait. Im really regretting this **** black tie protection plan. ****ing best buy, they should put that on the warranty chart "Black Tie: 30 days, Sprint: 5 days" for replacement. I never even considered weather they would give me a refurbished unit of make me wait.
The dude that sold it to me just kept repeating "deductible deductible deductible"
not to be a devils advocate but you did break the screen and that means you had to do something to the phone. how are you so positive that whatever broke the screen didnt cause additional issues? Also no tech support is going to test a phone for hours on end to see if it freezes up. If it works when it turns on and runs a few minutes it is likly sent back.
Not trying to say that you shouldnt have recieved your phone back in working order just not sure you have a right to say that best buy wreaked your phone when obivously you had to do something to it to break the screen and it could easily have caused additional damage.
Anyway take it in talk to the Cell Phone dept manager. the geek squad cant make the call to give you a new phone all they can do is tell you what they are allowed to do for servicing it. Be respectful and explain the situation calmly and there is a good chance they will help you out. I agree 40 days is rediculous for having a phone get repaired! hope they can switch it out for you.
just take it to a Sprint S and R center, they will AE it, youll have a replacement within two business days. HUrry because S and R centers wont cover warranty come Nov 1st youll have to have ESRP or TEP after then.
at my best buy i would be able to return it for another evo.. it out of stock i would get the epic and pay the difference.. i got the black tie protection its 10 bucks a month
I never let BB or geek squad touch my stuff unless it's to replace it for a new one, you never know if they know what they are doing or if they are just some retard they hired 20min ago.
omegasun18 said:
not to be a devils advocate but you did break the screen and that means you had to do something to the phone. how are you so positive that whatever broke the screen didnt cause additional issues? Also no tech support is going to test a phone for hours on end to see if it freezes up. If it works when it turns on and runs a few minutes it is likely sent back.
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I know, I dont want to come off as rude but he barely glanced at he the whole time I was talking. He seemed more interested in fiddling with another phone he was working on I guess.
The phone was really fine when I sent it in, I was using it or about 3 weeks with a cracked screen and everything was perfect. The charging port was perfect before I sent it in, and now it causes the phone to freeze if I so much as look at it while its plugged in. There is obviously something wrong with the hardware and the crack in the screen was fairly small and not really a factor in the function of the device.
Im going back today and ill try to talk to the cell phone dept manager. There is only a regular sprint store in Boulder and I dont have a car to get around (bus system is great here), should I not even bother going there?
What should I say when I go to BB? I feel like last time they trapped me into 2 options (send it in and wait a month+ for service, or deal with it. What other options do they have?
Do they have the ability to issue me a refurb? Can I pay for faster service?
Those Best Buy plans are awful. I had one on my droid, and when the microphone stopped working, I took it in. They had it back in 2 weeks, but they changed the speaker. I made them test it in the store, and of course the microphone still didn't work. They said they will send it back out and "escalate it". Yeah right, 4 weeks later, it still wasn't back. The "manager" at the store said there was nothing they could do. I finally had to report them to my state attorney general's office to get my phone back. I wouldn't take one of these plans for free, and will never have anything to do with the incompetent geek squad again.
First of all, you spoke to the wrong person... Do not speak to Geek Squad, talk to the cellphone department manager...
This is why you just stay the hell out of a worst buy....
jus sayin...
Success!
Went back to bestbuy, they told me the same thing as before so I went to the sprint repair store (about 30 mins away).
They looked at, and told me it was a defective charging circuit, swapped out a new phone for me, and gave me $5 off my otterbox. I was in and out in 25 mins and I got to play with the Samsung Epic.
No questions, no receipt, and absolutely no hassle. It was almost unbelievable.
Only problem is my phone is now a revision 003 (used to be 002) and it has some light leak issues along the bottom under the buttons but I think I can deal with it.
**** Best Buy, last time ill ever not go through Sprint
azneon said:
I wouldn't take one of these plans for free, and will never have anything to do with the incompetent geek squad again.
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I know it doesn't help and wont change your mind but in all fairness the geek squad itself doesn't actually do the repair it is shipped off to a 3rd party repair center. Only repairs done in store are actually touched by the geek squad and trust me they hate the 3rd party repair station as much as you do. When i ran a geek squad about 5 years ago we begged best buy and our district every month when we saw them to get rid of the repair centers or at least try to find ones that could handle the repairs instead of sending back things in the same or sometimes even worse condition then we sent it to them. Best buy has always done this for the repairs and warranties and it does give there geek squad some what of a bad name since you have to go through them to have it sent out.
Just thought i would point out that it isnt actually the geek squad that is doing your repairs and they normally have their hands tied on what they can actually do to help on anything but basic computer repairs. Whats funny is they used to (and may still) grade the geek squad on there turn around time in store (they always wanted 24 hour turn around time for in store repairs) but have never seemed to care about the ridiculous times for service center repairs.
glad Sprint helped you out OP.
omegasun18 said:
I know it doesn't help and wont change your mind but in all fairness the geek squad itself doesn't actually do the repair it is shipped off to a 3rd party repair center. Only repairs done in store are actually touched by the geek squad and trust me they hate the 3rd party repair station as much as you do. When i ran a geek squad about 5 years ago we begged best buy and our district every month when we saw them to get rid of the repair centers or at least try to find ones that could handle the repairs instead of sending back things in the same or sometimes even worse condition then we sent it to them. Best buy has always done this for the repairs and warranties and it does give there geek squad some what of a bad name since you have to go through them to have it sent out.
Just thought i would point out that it isnt actually the geek squad that is doing your repairs and they normally have their hands tied on what they can actually do to help on anything but basic computer repairs. Whats funny is they used to (and may still) grade the geek squad on there turn around time in store (they always wanted 24 hour turn around time for in store repairs) but have never seemed to care about the ridiculous times for service center repairs.
glad Sprint helped you out OP.
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I understand people make mistakes (they changed the speaker and not the microphone), but what made me mad, was they didn't want to do anything about it. I did talk to the manager of the cell phone department (I waited around until she came back from lunch), and she would do nothing. She even asked what I wanted her to do for me, and I wanted the phone replaced since the Droid was in stock and it was past 30 days. She said "I can't do that." I will still shop at Best Buy for little things, but never a phone or major purchase, and definitely not a warranty. Just read their customer service website forums on warranty issues, many people have problems getting prompt service.
Related
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
deleted , move along
TLTR !!!!!
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
When I brought it in to Sprint to activate they let me add insurance and told me that I'd still be covered under warranty for a year. I would be steamed if I was in your shoes too.
Thankfully I have a HW revision 0003 and my EVO hasn't yet to display any of the known issues.
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
I mean you guys have any suggestions for me at this point? I know its just a phone and all but damn. i posted this on sprint forums, androidforums.com,xda, ppcgeeks, and of course my phone calls and visits to the repair center at MACOM
You bought the $7 plan for this very reason-- a more-than-likely behaviorally caused ding. (yes I read your post, but look at this from someone else's point of view. You had/used the phone how long before you saw this?)
Pony up the deductable and get a new phone. You realize you're costing yourself way more than $100 in grief and wasted time?
Lastly, just in case this is a defect and a recall is issued, keep your documentation on your calls to CS, claim filed, and out of pocket money. At that point you should be able to recoup your deductible among other things.
illogic6 said:
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
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Sure, bro. Sure.
00_MACKIE_00 said:
Ok, this is going to be a long post, full of detailed information regarding my purchase of an Evo. I will be posting this on every forum I am a member of and there are alot that I post on.
A buddy of mine contacted me to tell me he had bought an Evo on launch day from Best Buy. He activated it on 6/6/2010 from a Best Buy in Kentucky. He was told " The Evo has push to talk". Well he later found out that it did not in fact have push to talk and he needed that feature for his Sprint business account. He was outside his 30 day "happiness" window so he had to buy a different phone. He decided to put his Evo on Ebay and sell it to try and get some of his money back for his Evo purchase. He let me know he listed it on Ebay and provided me a link to it. I ended up winning the auction on 8/15/2010. I received the phone on 8/21 and received original box, original everything. Even had a cover. Phone looked and smelled BRAND new. I quickly called Sprint to activate it and within 10 min I was sporting my new Evo. Added my insurance/repair $7 dollar fee like I do with all my phones.
All was fine until 9/5/2010, I noticed on the bottom left of the screen over the home button, the screen appears lifted and a little dust had gotten under it. Ok no big deal to me at this point. I do keep my phones in mint condition but I was just going to monitor this situation. 13 days later is when I called Sprint asking for an explanation. I called the customer service line and explained the situation with the phone. They immediately started blaming me for it. I guess maybe they thought I used a screwdriver and lifted the screen, who knows. The girl told me she was in Charlotte, NC and that she had never heard of a screen separating from the adhesive and to go to the repair center.
On 9/17/2010, I went to MACOM here in Florida. A nice gentleman greeted me at the repair window and asked how he could help me. I said well I called customer service and explained to them that the phone screen seemed to be coming up and to pay you a visit so you could investigate. 4 screws later my Evo was in several pieces and then put back together. He asked me where I got the phone so I told him. He looked up my account and said "you’re inside your 30 day window according to the calendar here and you should go home and call customer service back". I told him I had no intention of being given a brand new phone. To me , that would be dishonest and I live by being honest and I teach my kids to be honest to people regardless of the situation. He handed me his business card, said call Sprint and call me back if you have problems. Seems he was trying to push me into a brand new Evo. I lay no blame on this guy; he was trying to do the right thing. He told me he could have it replaced but it would be a refurbished phone which I am ok with.
I arrive home on 9/17 from MACOM and about 7pm I start making some phone calls. I have been upfront with Sprint about the terms of my purchase. The first lady I spoke to said she understood my issue and that she would get someone on the phone to help me after we talked 10 minutes or so. She asked if I minded being put on hold and I said absolutely not. I waited for about 7 or 8 minutes or so and another lady got on the phone from a different department. I had a really hard time understanding what her name was, who she was with, etc etc due to the heavy accent. From what I could understand, she was from advanced exchange it sounded like. She asked for my telephone #, verified my pin and all that good stuff and asks me the reason for the call. I then had to go into the WHOLE story again. 10 minutes later she asked me where I bought the phone. I said I bought it off Ebay from a SPRINT customer, not some random power seller. She then told me well there is nothing she could do and that was there anything else she could do for me. I said I guess not and told her to have a lovely weekend. She then said I could always file a claim with Assurion and pay a $100 deductible for this obvious defect.
After speaking to my wife, I felt I needed to call back. Around 8:30pm or so I called back to customer service and once again explained the situation. I asked her over and over to tell me if I had done something wrong, or this was somehow my fault. She completely denied any knowledge of a screen separation issue and proceeded to tell me she was going to talk to her supervisor about it and placed me on hold. She came back on the line in short time and asked if it would be ok if I received a call back. I said ok and told the lady to have a nice evening. About 45 minutes or so later my phone rings. I go to answer it using the slider and because my screen is acting funny due to part of it being lifted, somehow the call was dropped and she left a voicemail and her name and phone number. I immediately called back off my house phone and received her voicemail. I left a message and asked that she call me right away. I have not received another phone call.
Remembering the conversation with MACOM, I woke up on 9/18, loaded up the kids and drove on over. The same gentleman was there again. He remembered me from the night before. I told him I had called customer service and had gotten nowhere. The tune quickly changed from ordering a refurbished phone to having to call his district manager but however the district manager was off and on his motorcycle for the day and it would be evening before he could have a chance to talk to him and it would be next week before he could get back to me. He was very nice and polite and told me to have a good rest of the weekend and he would get in touch with me.
Now that I have laid out the facts, I am now going to state my opinion on this. First off, Sprint denying the screen separation is a joke within itself. Searching on Google using the search criteria "evo screen separation" shows 6,700,00 results found. How could people not know about it that work for Sprint? The repair guy at MACOM had heard about it, but nobody else? How is that even possible? My next complaint is about the way I purchased it. If I was not tempted by all the Sprint commercials about the EVO and not being able to actually find one in Florida, I would not have had to go buy one of Ebay. I bought it from a valid Sprint customer not some guy on Ebay looking to make a few bucks. Sprint still should honor my purchase and either fix my phone or give me one that works, isn't that what I pay the TEP for?. I guess anyone who is buying either a barely used or brand new phone off Ebay should just stop doing it now before you run into a situation like what I am dealing with. I am a premier customer with Sprint; I have 3 lines as well so I consider myself an important customer. Plus it helps in the years I have had service, I have never missed a payment, been late, or anything. Sprint should not allow you to buy a phone from anywhere and activate it successfully if they do not want to honor an obvious manufacturing defect. This will not cost any money for Sprint to replace my phone because I am sure it would be sent back to HTC as a defect. I am not editing this post until there is a resolution so that the public sees what I have had to deal with. Once Sprint provides a resolution, I will then have this post removed and I will once again be a happy Sprint customer.
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I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
illogic6 said:
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
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That is actually illegal, they have to sell it to you, I actually did the same and had to mention that it is illegal to not sell it, after mentioning that they budged and sold it to me.
Back on your situation with your EVO, I would recommend posting on consumerist as that is more their territory. They have the phone numbers for executive customer support also, they WILL fix your issue ASAP. http://consumerist.com/2007/05/sprint-sets-up-consumerist-reader-executive-customer-service-hotline.html
tbh, I feel no simpathy since you being "honest" has nothing to do with the situation. You didn't steal the phone, the phone was defective therefore it's not like you were doing anything wrong. You should of returned it and gotten a replacement. There's been hundreds if not thousands of people that have done the same with the screen lifting issue.
Also if you didn't know before, google is based on keywords, it doesn't take the phrase and search for it. About 5million of those results were for the word "evo", other million were for "screen", and so on. Out of those results, only about 20-30 were for the evo issue. I've been doing SEO for a long time, so when it comes to google I know what I'm talking about.
Also sprint doesn't care if you took it apart, or if it came apart by itself, because they will tell you in the end to return it because of the issue. They know people do it, and it's perfectly okay, since you're not "cheating" anyone. The 30 day thing is made for a reason, it's not made for you to screw them over. Also the insurance that you put on the phone is made for a reason.
Either you're not telling the whole story, or you were too ignorant to return the phone.
Btw, side note for you. Check out the app TiKL for push to talk on your EVO.
sent from VooDooPhone
As a Sprint retention supersvisor, let me ask you something which I would have asked you if you were on my call. What makes you think SPRINT is responsible for a phone your purchased from somebody on Ebay wether it be a Sprint customer or not? You are LUCKY they even allow you to use TEP on a phone that was not purchased from them. Now, here's what we can do, make a claim, pay the $100 and have it replaced or go back to the store and speak with the idiot that told you to call in.
Let me put it in perspective for you, when your car breaks you take it to the mechanic right? You don't just call Ford and they fix it over the phone or send you out a new truck to your home. There is NOTHING someone over the phone can do, the repair center has to do it all, granted most the time they send you something over the phone or break policy it's to shut the customer up and get rid of them. The store has to fix it, if they can't fix it, make a claim for you through the warranty or asurion. I really don't understand why this is so hard to understand. And please don't take this the wrong way it is not an attack on you personally, but it is definitely an attack on what should be common sense.
6ixtynin9 said:
I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
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That is what he said, with AT&T you're **** out of luck
Back in September I took my phone both to Best Buy and Sprint a week after I got it asking them to take a look at my loose screen. Both places said it's just how it is and didn't even bother taking a look at it.
Flash forward to today I decided to take it in again because of the screen as well as constant GPS, battery, and screen orientation issues. Went to one Sprint store and they said nothing other than that I would have to pay $35. I said no so I went to another Sprint store. At first the second store said they couldnt even touch my phone because I didnt have any insurance. Then a minute later they took it to someone else in the back and they came to the decision that I had software issues and, get this, I had physical damage from opening the screen too hard resulting in it being loose. So after explaining that I was told by them back in September during my 30 days that the screen was supposed to be like that they of course said to go to Best Buy. I knew BB wouldnt do anything but I went anyways and was told I should have got the Black Tie Protection. Went back to the second Sprint store and asked to talk to a manager and the two guys working there said that the manager wasnt there (how convenient). Then I asked what time he would be there today and they replied he wasnt gonna be there today at all (yea ok). So I asked what time he would be there tomorrow or any time this week and one guy just blurted out 10am which seemed like a lie.
Now I know I didnt purchase any insurance from Sprint or BB so them not helping isnt really too surprising but for them to tell me I opened the screen too hard resulting in the screen being loose pissed me off. I'm gonna just try going through the Samsung warranty once I can get my hands on a cheap Sprint phone so I'm not left without anything. Hopefully they can send me a replacement.
Pretty sure all Sprint phones have a 1 year warranty. As far as I know, you get in store service but not the Asurion portion of TEP. Also for some instore stuff they charge $35.
This is what I remember from when I looked into it about a year ago and it seems to fit with your story. I would definitely go after the sprint stores for this one. Make sure you're going to places authorized as repair
http://sprintstorelocator.com/search.aspx Check "Repair centers near me" and search
In the end, they will most likely swap out the phone, and you might have to pay $35. It's worth it. Going through Samsung will likely be impossible and on the odd chance that they will honor a warranty you will have to send it in and wait for a turn around (no phone for 2 weeks).
Good luck!
I'd call support. phone support is generally much better than the idiots in the sprint stores. I never go to a sprint store it's easier and faster to call.
Sprint changed the policy about service on phones that are in warranty but not on a account with the service and repair insurance. They charge you 35 bucks, regardless if you're in warranty or not to fix hardware issues, excluding water damage or board level damage. The 35 includes new screens or a new phone if that's what it takes. If you pay the 4 dollars a month for the service option, you're not charged the 35 dollars.
About the only way you could fix a Epics loose screen would be to just take your board out and put it in another Epic that they have harvested for parts, or just order you a refurbed phone.
The loose screen has to be a design flaw. I had that same issue and got it replaced 2 times because of it. After those two replacements i gave up since every phone was loose like that. Then a few weeks ago my screen began to turn red so I got it replaced under warranty. The phone they gave me didn't have the loose screen. Maybe that issue only applies to the earlier Epics.
I understand paying the 35 bucks but the thing is they are now blaming me for the loose screen that I originally brought up to them. Ill most likey just pay it sometime after christmas they said it would take 3 days
edit: and yea i'm hoping that the newer phones no longer have the problem
Sent from my SPH-D700 using XDA App
Something I tell my patients families: The squeaky gear gets the grease.
What that means is you need to be the squeaky gear. Best time to go to sprint is when they have a lot of prospective customers in the store and make a lot of noise about non-existent support, poor support, you get the idea, right?
The squeaky gear never has a problem getting what they want to be done....
Hi All,
I need to ask you all something and I used to go on this a while ago for my Galaxy phone but now I have a big problem with my new phone LG G3. Here goes:
Had my G3 for about 8 months, got it the day it came out for Verizon. Recently started noticing i was no longer able to long press icons, long press snapchats, and use the screen in various ways. Called LG since its under warranty they said send it in and theyll repair it.
Went and used their label and put into an box and sent it. One week later they received it and very quickly a package was sent out to me, even seemed like they didnt receive the package before the new one was sent. Well, by week 2 they sent back the WRONG PHONE. It was an optimus phone. Here's where it gets bad.
Calling their customer support and being on hold for very long periods of time, they said multiple times that I had in fact gotten the correct phone and me telling them no its not, they finally realized and said oh ok you received the wrong phone. They then told me even my other phone would be returned to me 'as is' because of 'Liquid Damage'. This is an all out lie, they sent me a blurry photo(attached) of the innards of a phone with 'corrosion' around the outside saying thats the water damage.
THIS IS IMPOSSIBLE. I took care of my phone like a baby, had a big case, not a scratch or blemish on it it has never been near or in the water ever. I tell them that they say well there's nothing we can do and they will be contacting me about instructions for sending back the wrong phone and how they're going to first find, then get my old broken phone back to me.
I could not believe the mess this has become. Going on 3 weeks now without a phone and even when I do get it back, which will be for weeks at this rate, itll still come back broken and with the lie that I had water damage.
Even funnier (more suspicious) the phone that they sent me also says 'Sent back unrepairable -- liquid damage'. So they did it to this guy, and me, and it all seems a bit too easy for them to just get phones and send them back saying its liquid damage and making it up so they dont repair them.
Going to be a month without a phone and even when I do get it back its still broken, what should I do? Guess just go to my insurance and get it replaced, which means I need to pay the deductable and who knows the hurdles going that route..great..
Anything you guys think I can do? This is a very disappointing and frustrating situation which Im sure Im not alone in.. Thanks
ErikP343 said:
Hi All,
I need to ask you all something and I used to go on this a while ago for my Galaxy phone but now I have a big problem with my new phone LG G3. Here goes:
Had my G3 for about 8 months, got it the day it came out for Verizon. Recently started noticing i was no longer able to long press icons, long press snapchats, and use the screen in various ways. Called LG since its under warranty they said send it in and theyll repair it.
Went and used their label and put into an box and sent it. One week later they received it and very quickly a package was sent out to me, even seemed like they didnt receive the package before the new one was sent. Well, by week 2 they sent back the WRONG PHONE. It was an optimus phone. Here's where it gets bad.
Calling their customer support and being on hold for very long periods of time, they said multiple times that I had in fact gotten the correct phone and me telling them no its not, they finally realized and said oh ok you received the wrong phone. They then told me even my other phone would be returned to me 'as is' because of 'Liquid Damage'. This is an all out lie, they sent me a blurry photo(attached) of the innards of a phone with 'corrosion' around the outside saying thats the water damage.
THIS IS IMPOSSIBLE. I took care of my phone like a baby, had a big case, not a scratch or blemish on it it has never been near or in the water ever. I tell them that they say well there's nothing we can do and they will be contacting me about instructions for sending back the wrong phone and how they're going to first find, then get my old broken phone back to me.
I could not believe the mess this has become. Going on 3 weeks now without a phone and even when I do get it back, which will be for weeks at this rate, itll still come back broken and with the lie that I had water damage.
Even funnier (more suspicious) the phone that they sent me also says 'Sent back unrepairable -- liquid damage'. So they did it to this guy, and me, and it all seems a bit too easy for them to just get phones and send them back saying its liquid damage and making it up so they dont repair them.
Going to be a month without a phone and even when I do get it back its still broken, what should I do? Guess just go to my insurance and get it replaced, which means I need to pay the deductable and who knows the hurdles going that route..great..
Anything you guys think I can do? This is a very disappointing and frustrating situation which Im sure Im not alone in.. Thanks
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I would suggest you take this issue to social media. Tweet them and post your experience on reddit. The squeaky wheel gets the grease.
I tried for 2 weeks to send my G3 back due to ghosting i was seeing on the screen, after 7 different calls and chats to customer service about my shipping label that they INSISTED they had emailed me (which to this day i still have not received) i simply gave up. From the sounds of your story it sounds like it was maybe for the better i never sent it in!!! Love the product, but VERY unimpressed with customer service.
Wickidmasshole said:
Love the product, but VERY unimpressed with customer service.
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YES. I guess they lied to you and me my friend. I bit the bullet paid $99 through insurance and my new phone will be here today. Just end this nightmare! LOL
I posted this same story on a bunch of forums, I think I will take to social media also. They need to be called out on lies and terrible, awful, dirty tricks customer service!!
Great phone though thats why its so disappointing. Thanks for the replys guys!!
AFAIK you could let an authorized LG workshop analyse the problem and get it fixed and eventually sue LG for breaking the local and international guarantee laws. First things first: menace to do this. Then make the action (because you are sure you never put water or vapor on your phone, you're in right).
If I were you the first thing is to notify consumer association (here in Croatia we have consumer association which warns a various state institutions about consumer problems). Then I would go straight to the service workshop where you sent your device without notice of your arrival no matter how much far is that from your town and force them to open your device infront of you and to show damage which is caused by some liquid. Take the photo with you printed in color which you received from them as evidence and compare it with your device's mainboard. Of course try to be nice and patient but resolute in your intention and with no retreat without solution in your favor. If they decline your request to replace device for a new one then tell them that you'll report whole case to state institutions which have jurisdiction of such matters and do not forget to take your device with you except if they willing to give you a confirmation which is signed and stamped which confirms that you left them your LG G3. If you do that I believe that you will get a new device very soon with apology. Trust me and be firm in your intention! Good luck!
So this morning I was doing some searching on my S10+ I had just taken my phone out the charger it had 98% battery when while searching my phone screen went completely off and it just died my phone didn't receive any charging indicator or messages nothing hard reset didn't work recharging didn't do anything nothing just dead was phone less for the entire day until a couple of hours ago BTW this was a Prism Blue S10+ 128gb Unlocked so I went to Best Buy to fight since I've only had the phone since it released so it has been less than 14Days so I go to the mobile department and they straight up told me well your out of luck you gotta go ahead and order a replacement with Samsung we cant do nothing I was already mad enough as it was that I didnt have a phone to then get hit with oh we can't do nothing so I got mad went to the Geek Squad department since I paid the extra amount for Geek Squad coverage and they tell me that's unusual of an issue so not able to fix it they sent me back to the mobile department they once again weren't able to give me a replacement because the only one they had was a 512gb S10+ ceramic black so I kept arguing because nobody was being of help not Best Buy or Samsung every time I talked to Samsung they said go to Best Buy so that's what I did I got to the point I spent 3 hours in Best Buy fighting with the assistant manager telling me well we can get you another phone instead of a s10+ but the rest will be in store credit like really I spent $1000 I preordered and at the end can only get the remainder in store credit I couldn't do anything else so it got to the point that the only thing I could do was trade in the Defective S10+ and pay an extra $245 after the waste of time I was just exhausted about the situation just wanted to be done with it came to post my inconvenient issue that I had and want to know if anyone elses S10+ are acting up and how is Samsung or Best buy or The Carrier helping I know that anyone who spent a $1000 dollars on a phone and has to them spend another $245 to get a working device would be mad and mind you with my luck I also lost all my data since my phone was completely dead luckily I have my Samsung backup on and google backup so my contacts were still there but just a horrible angering experience I wanted to share let me know what issues you guys have had so far or if you are smooth sailing and watch out for this issue I know that I most likely wasnt the only one with this issue and could happen to anyone.
carbon271 said:
So this morning I was doing some searching on my S10+ I had just taken my phone out the charger it had 98% battery when while searching my phone screen went completely off and it just died my phone didn't receive any charging indicator or messages nothing hard reset didn't work recharging didn't do anything nothing just dead was phone less for the entire day until a couple of hours ago BTW this was a Prism Blue S10+ 128gb Unlocked so I went to Best Buy to fight since I've only had the phone since it released so it has been less than 14Days so I go to the mobile department and they straight up told me well your out of luck you gotta go ahead and order a replacement with Samsung we cant do nothing I was already mad enough as it was that I didnt have a phone to then get hit with oh we can't do nothing so I got mad went to the Geek Squad department since I paid the extra amount for Geek Squad coverage and they tell me that's unusual of an issue so not able to fix it they sent me back to the mobile department they once again weren't able to give me a replacement because the only one they had was a 512gb S10+ ceramic black so I kept arguing because nobody was being of help not Best Buy or Samsung every time I talked to Samsung they said go to Best Buy so that's what I did I got to the point I spent 3 hours in Best Buy fighting with the assistant manager telling me well we can get you another phone instead of a s10+ but the rest will be in store credit like really I spent $1000 I preordered and at the end can only get the remainder in store credit I couldn't do anything else so it got to the point that the only thing I could do was trade in the Defective S10+ and pay an extra $245 after the waste of time I was just exhausted about the situation just wanted to be done with it came to post my inconvenient issue that I had and want to know if anyone elses S10+ are acting up and how is Samsung or Best buy or The Carrier helping I know that anyone who spent a $1000 dollars on a phone and has to them spend another $245 to get a working device would be mad and mind you with my luck I also lost all my data since my phone was completely dead luckily I have my Samsung backup on and google backup so my contacts were still there but just a horrible angering experience I wanted to share let me know what issues you guys have had so far or if you are smooth sailing and watch out for this issue I know that I most likely wasnt the only one with this issue and could happen to anyone.
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Did you fully pay with a credit card? If so, call the credit card company and put a payment hold on the transaction. You need to explain to the card company that you did your due diligence to resolve the issue with the seller.
I once bought a 60" TV from a retailer in NY with my AMEX. The TV was DOA. The screen was cracked in half. I called the retailer for an exchange, they didn't do anything for a week. I finally put a hold on the transaction by calling AMEX. Two days later, the retailer shipped me a new TV.
i'm confused can't you just get a refund for DoA/defective?
As @mngdew mentioned, if you paid it with a credit card, then immediately call the bank, make a report and start a charge-back. Seems to be like a defected unit and usually if you've got it from the Samsung store direct, they would most likely give you a one to one exchange if it's within an acceptable time-frame.
Another thing you can do is to submit a complaint to the BBB on Best Buy.
Your post is hard to read, not a single comma.
It sounds odd that they just refused to service you, that's a case for an immediate replacement, but you also have no Consumer guarantees/protection laws like here in Europe so you have pretty much no meaning as a consumer.
Blocking debit/credit card payments in these cases will only create bigger problems and it's pretty much illegal to do so without a proper reason such as fraud or identity theft, at least here.
You should go back to Best Buy and wave the warranty papers in their faces, that's a warranty case, nothing to do with the 14 days cooling off period, they're trying to scam you.
Corv0 said:
Your post is hard to read, not a single comma.
It sounds odd that they just refused to service you, that's a case for an immediate replacement, but you also have no Consumer guarantees/protection laws like here in Europe so you have pretty much no meaning as a consumer.
Blocking debit/credit card payments in these cases will only create bigger problems and it's pretty much illegal to do so without a proper reason such as fraud or identity theft, at least here.
You should go back to Best Buy and wave the warranty papers in their faces, that's a warranty case, nothing to do with the 14 days cooling off period, they're trying to scam you.
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What's so hard about the OP post to read? People like you gets on my nerves. This is not a job application or a college test stop been a police grammar the post is perfectly readable.
Zirox said:
What's so hard about the OP post to read? People like you gets on my nerves. This is not a job application or a college test stop been a police grammar the post is perfectly readable.
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Well, everything?
I had to go back at least 3 times since it's mentally exhaustive.
I'm not blaming him if he has problems of any sort, but perhaps he never started typing properly since nobody got the balls to point it out?
No need to do the internet hurt feelings police either, it's everyone's responsibility to write properly if you expect help, if that's perfectly readable to you because you think at the same pace then it's your own problem.
Samsung and Ubreak could've serviced the phone for free. The latter is partnered with Samsung US, after all. Sounds like BB is running the con game.
The best thing about the ops post is the only punctuation used is at the very end. :laugh: