Unable to use data while on the phone. - Moto G5 Plus Questions & Answers

Just purchased this phone and was very pleased at how fast it is and how many features it has for the price.
I did run into one issue that was a bit of a surprise. While on a telephone call, the data is disconnected. I am on Verizon. Is there a way to get talk and data to work at the same time? On my Samsung phones it works fine.
I read somewhere that you had to enable HD calling but there doesn't seem to be an option for it in the settings.

bishop0114 said:
Just purchased this phone and was very pleased at how fast it is and how many features it has for the price.
I did run into one issue that was a bit of a surprise. While on a telephone call, the data is disconnected. I am on Verizon. Is there a way to get talk and data to work at the same time? On my Samsung phones it works fine.
I read somewhere that you had to enable HD calling but there doesn't seem to be an option for it in the settings.
Click to expand...
Click to collapse
This is normal for retail unlocked devices on Verizon, because they don't let non-branded devices use VoLTE (yet), so the device has to step down to 1xRTT (CDMA) to make a voice call which does not support simultaneous voice and data. Verizon branded devices are allowed to use VoLTE and can therefore use voice and data at the same time.

acejavelin said:
This is normal for retail unlocked devices on Verizon, because they don't let non-branded devices use VoLTE (yet), so the device has to step down to 1xRTT (CDMA) to make a voice call which does not support simultaneous voice and data. Verizon branded devices are allowed to use VoLTE and can therefore use voice and data at the same time.
Click to expand...
Click to collapse
I have a moto G5 plus on Verizon and have volte and data during calls. I didn't have to do anything it just worked.

mikeyinid said:
I have a moto G5 plus on Verizon and have volte and data during calls. I didn't have to do anything it just worked.
Click to expand...
Click to collapse
Then your account must be properly provisioned for it I guess. I know the last Moto I had on Verizon that was what they told me.

acejavelin said:
Then your account must be properly provisioned for it I guess. I know the last Moto I had on Verizon that was what they told me.
Click to expand...
Click to collapse
It's a fairly new account so maybe there is something to that.

mikeyinid said:
It's a fairly new account so maybe there is something to that.
Click to expand...
Click to collapse
Called VZW and they said HD calling was blocked. The removed the block and it works fine now. Thanks!

Related

VoLTE on Nexus 6 from Verizon

I went here , clicked on "Free Products", and found that my Nexus 6 was eligible for HD Voice. I signed up, checked out (for free), and it said that my phone now has HD Voice. The FAQ explains how to verify that it's actually working, as follows:
To verify Advanced Calling 1.0 is ready to use on an Android phone:
Open the Contacts app.
Tap on the Groups tab.
If you see a group named "Video Calling," this indicates that Advanced Calling 1.0 is ready for use.
Note: If you don't see the Video Calling group, turn off your phone and turn it back on again. If you still don't see it, verify that the latest software is installed on your phone.
Click to expand...
Click to collapse
My phone didn't pass that test, but I don't know if that's because I'm rooted. Or whether I'm confusing "HD Voice" with "Advanced Calling" which maybe I am. Kind of confusing.
I just tried this and was unable to send or receive calls. Kept getting all circuits are busy until I took it off my account.
Sent from my Nexus 6 using XDA Free mobile app
Yea I'm sure volte isn't enabled for the n6 right now on any network.
Sent from my Nexus 6 using Tapatalk
There needs to be a software update to our phones to make it work. now that vz is for sure getting the phone we should have a way to do that soon.
TonikJDK said:
There needs to be a software update to our phones to make it work. now that vz is for sure getting the phone we should have a way to do that soon.
Click to expand...
Click to collapse
Right, but it's confusing that the Nexus 6 is identified as "eligible" for HD Voice, given that HD Voice is part of Advanced Calling, which is Verizon's name for VoLTE. But I suppose it's not remarkable that there is misleading and confusing information on Verizon's website.
Back to waiting for Godot...
hd voice isnt the same as volte. tmobile has had hd voice for a while now, and volte is only voice over lte. two differing things.
simms22 said:
hd voice isnt the same as volte. tmobile has had hd voice for a while now, and volte is only voice over lte. two differing things.
Click to expand...
Click to collapse
That's what I mean when I say the Verizon site is confusing. Here's what the FAQ says:
What is Advanced Calling?
Advanced Calling 1.0 is a first generation suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE is a new technology platform that delivers voice calls over the 4G LTE network instead of the traditional voice network.
The benefits of Advanced Calling 1.0 include:HD Voice
1-way or 2-way video calls* (including support for video calls over Wi-Fi)
6-way conference calls​
What is HD Voice?
HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network.​
Reading that, and seeing that my phone was "eligible" for HD Voice, made me think that maybe VoLTE was being rolled out for the Nexus 6. Obviously it wasn't, but you can see the source of the confusion.
baudi11 said:
That's what I mean when I say the Verizon site is confusing. Here's what the FAQ says:
What is Advanced Calling?
Advanced Calling 1.0 is a first generation suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE is a new technology platform that delivers voice calls over the 4G LTE network instead of the traditional voice network.
The benefits of Advanced Calling 1.0 include:HD Voice
1-way or 2-way video calls* (including support for video calls over Wi-Fi)
6-way conference calls​
What is HD Voice?
HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network.​
Reading that, and seeing that my phone was "eligible" for HD Voice, made me think that maybe VoLTE was being rolled out for the Nexus 6. Obviously it wasn't, but you can see the source of the confusion.
Click to expand...
Click to collapse
ah, i see. it is a little confusing how they set it up. seems like they have hd calling on their volte enabled line. tmibile does it on their non volte enabled lines. but both caller and reciever have to have hd calling for it to work.
baudi11 said:
I went here , clicked on "Free Products", and found that my Nexus 6 was eligible for HD Voice. I signed up, checked out (for free), and it said that my phone now has HD Voice. The FAQ explains how to verify that it's actually working, as follows:
My phone didn't pass that test, but I don't know if that's because I'm rooted. Or whether I'm confusing "HD Voice" with "Advanced Calling" which maybe I am. Kind of confusing.
Click to expand...
Click to collapse
My understanding is that the Nexuz 6, while it will support Advanced Calling (VoLTE), it will only support HD Voice and not HD Video - just like the iPhone 6/6 Plus. So that test is actually moot.
thepiombino said:
My understanding is that the Nexuz 6, while it will support Advanced Calling (VoLTE), it will only support HD Voice and not HD Video - just like the iPhone 6/6 Plus. So that test is actually moot.
Click to expand...
Click to collapse
Source?
I just added this feature to my account and nothing happened. Calls still work and the "LTE" label still disappears from above the signal icon (meaning the data connection is still going away during calls, and therefor VoLTE isn't working).
It can't be a coincidence that Verizon sees the N6 as compatible. My wife's Verizon Note 4 comes up as not compatible, for example. So, they must be enabling certain models on purpose and they enabled the N6.
My assumption is that there will be a software update to enable this on the N6 by default at some point before the phone launches on Verizon. However, maybe there is a way to manually enable it now? Does anyone know of any dialer codes or settings that relate to VoLTE? Is VoLTE working on any other carrier?
TheSopranos16 said:
I just added this feature to my account and nothing happened. Calls still work and the "LTE" label still disappears from above the signal icon (meaning the data connection is still going away during calls, and therefor VoLTE isn't working).
It can't be a coincidence that Verizon sees the N6 as compatible. My wife's Verizon Note 4 comes up as not compatible, for example. So, they must be enabling certain models on purpose and they enabled the N6.
My assumption is that there will be a software update to enable this on the N6 by default at some point before the phone launches on Verizon. However, maybe there is a way to manually enable it now? Does anyone know of any dialer codes or settings that relate to VoLTE? Is VoLTE working on any other carrier?
Click to expand...
Click to collapse
no other carrier has it yet, and verizon just started rolling it out(and most likely its not in your area yet).
I have a question.... When Verizon do release the update to initiate VOLTE for this phone will someone be able extract for us non Verizon nexus 6 owners to download it? Advanced calling is initiated on my account because I had the g3 so I'm hoping we can get the update when its released.
kng60ft said:
I have a question.... When Verizon do release the update to initiate VOLTE for this phone will someone be able extract for us non Verizon nexus 6 owners to download it? Advanced calling is initiated on my account because I had the g3 so I'm hoping we can get the update when its released.
Click to expand...
Click to collapse
Not possible.
Google is adding in the standardized backend interface to have VoLTE working, but I am pretty much going to assume that it will be implemented carrier by carrier basis since there is also going to need to be changes to how towers/carriers hand off the protocol.
8Fishes said:
Not possible.
Google is adding in the standardized backend interface to have VoLTE working, but I am pretty much going to assume that it will be implemented carrier by carrier basis since there is also going to need to be changes to how towers/carriers hand off the protocol.
Click to expand...
Click to collapse
Pretty sure he meant would it be possible to add it to a non-Verizon purchased Nexus running on Verizon's network. Not to port Verizon's VoLTE to another carrier.
That being said, it's pretty much impossible to answer until we know how Verizon implements this. If I had to guess I would say it could be added to the /oem partition similar to AT&T's stuff. Either way, I would say it's pretty likely it would be added to any device running with a Verizon sim.
We all need to remember that Volte is only available in a few cities yet
Just for giggles I added the Advanced Calling to my cart. (I didn't check out).. I noticed that it was going to remove ringback tones if I proceeded. Weird.
hdtechk said:
We all need to remember that Volte is only available in a few cities yet
Click to expand...
Click to collapse
Do you have a source for that? You could very well be right, but from reading verizon's website, it sounded like it was supposed to work anywhere with lte coverage.
simms22 said:
no other carrier has it yet, and verizon just started rolling it out(and most likely its not in your area yet).
Click to expand...
Click to collapse
It is LTE and phone compatibility dependent, not area. Unless your area does not have LTE.
I would imagine once 5.1 hits we will have volte/advanced calling on verizon. However none of this will work until verizon officially activates and allows this phone on their network as more than an unrecognized device. Like others have said though google still has some backend work to do to make it possible on their end as well.

VZW VoLTE?

I was curious if anyone has tested VoLTE on VZW? I have searched and most of the info I see is either speculation or involves the Band 12 Tmob hack.
I did read where it was suggested you have to "purchase/add" the VoLTE feature for free on the Verizon website. I'm a little leery of trying that as I don't want to screw up my Unlimited Data Plan.
Are you talking about Advanced Calling 1.0 aka simultaneously being able to use voice and data? Then yes you can just go on Verizon's website to add it. It does not affect unlimited data.
GatorsUF said:
I was curious if anyone has tested VoLTE on VZW? I have searched and most of the info I see is either speculation or involves the Band 12 Tmob hack.
I did read where it was suggested you have to "purchase/add" the VoLTE feature for free on the Verizon website. I'm a little leery of trying that as I don't want to screw up my Unlimited Data Plan.
Click to expand...
Click to collapse
It works just fine and it wont mess up your unlimited data. Call in and make sure they activate HD voice/advanced calling on your line. You can do it online but i have seen instances where it doesnt take after doing it from my verizon.... You wont regret it. It allows you to use internet services while on a call and calls between other usurs of HD voice and yourself on Verizon sound crystal clear.

WIFI calling on VZW

Hey guys been doing some searching do not have a definitive answer. I know Verizon Wireless recently enabled wifi calling on their network for iOS and select android devices which was back at the end of last year. As Android has native support wifi calling since Lolipop I believe, does anybody know if wifi calling works on nexus 6p with a verizon SIM card inserted? I have read different places its part of advance calling, or you may need the verizon messages app, so conflicting information, my new job provides me a phone with VZW, I am currently on T-Mobile do not want to carry two phones but VZW gets next to no service in my neighborhood, talking 1 or 2 bars of 1X only! Any help would be appreciated.
There is currently no wifi calling on VZW and the nexus 6P unless you use VZW's message+ app.
I'd be surprised if any non VZW Android phone ever gets it.
gunnyman said:
There is currently no wifi calling on VZW and the nexus 6P unless you use VZW's message+ app.
I'd be surprised if any non VZW Android phone ever gets it.
Click to expand...
Click to collapse
Thanks! But the wifi calling definitely works with that app installed? I use google voice so SMS isnt what I am looking for as that always works on wifi, I am talking about actual phone calls lol which I know in this day and age is crazy talk
Edit - you mean this app right? https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
yeah that's the app. It has a voice call option, I just put the phone in airplane mode and enabled wifi. It would NOT make a call so maybe I have no idea what the heck I'm talking about.

AT&T & Verizon VoLTE and VoWiFi calling/texting thread

Hi all. Posting this for users looking for answers on VoLTE and WoWifi on the 6T on AT&T & Verizon. If users with access to the OP6T could please test and report, that would be very helpful. Since the pixel 3 now supports both VoLTE & VoWiFi (on AT&T) there is perhaps some hope that OnePlus will also support it.
1: On AT&T, is there an option for Voice over LTE and Wifi calling and does it work?
2: On Verizon, I know Voice over LTE will work, but what about Wifi Calling?
Screen shots welcome I will have my hands on the device as soon as its available and will report since I have all the carriers, but thought maybe someone might get their hands on one early and could report. It might make a big difference on whether or now some users buy the device.! Thanks guys!
Yeah, whether or not I get the OP6T depends entirely on whether VoLTE and VoWiFi work on AT&T.
Eagerly waiting for updates!
hosss870 said:
Yeah, whether or not I get the OP6T depends entirely on whether VoLTE and VoWiFi work on AT&T.
Eagerly waiting for updates!
Click to expand...
Click to collapse
Same here!
AT&T & Verizon VoLTE and VoWiFi calling/texting thread
Same here. I’ve got a spot in SC where I got for holidays annually where, without Wi-Fi calling, my phone is a paperweight. I’ve always wanted to try a OnePlus but if there’s no Wi-Fi calling I’ll have to pass and stick with my XS Max.
I’ve already ordered but it’ll be a quick turnaround if that doesn’t work.
Sent from my iPhone using Tapatalk
This question came up in the AMA with the OP team in their community forums last week, and Pei himself said VoWifi isn't supported at the moment.
Just got my device today so update time..
1: VoLTE works on Verizon by default as soon as you pop in the SIM. All the Verizon LTE bands seem to work fine.. in this area, 2,4,13, & 66. no option in the menu for wiFi calling, even though it works fine in my pixel 3 where my verizon SIM just was.
2: Neither VoLTE or VoWiFI work on AT&T by default. No option for either in the settings at all. So no change there from OP5/5T/6 ETC. However, if you go do the dialer, dial *#800# and hit enter, select oneplus logkit, scroll down to function switch and select it, and check the box for VoLTE switch and Vowifi switch and then reboot, it puts the VOLTE setting and VoWiFI setting in for both the Verizon and AT&T SIM. and while you can enable VoWIFI on both Verizon and AT&T, it DOES NOT work on either. On AT&T however, as long as you have a VOLTE capable/recognized IMEI on your AT&T account for your line, VoLTE/HD voice work just fine.
So, while it is amazing to have, for the first time ever a DUAL SIM phone that supports both VZW & AT&T at the same time, it is a too bad that VoWiFI does not work on either, Especially now that the Pixel 3 Supports it on both carriers.
crowsnestitsupport said:
Just got my device today so update time..
1: VoLTE works on Verizon by default as soon as you pop in the SIM. All the Verizon LTE bands seem to work fine.. in this area, 2,4,13, & 66. no option in the menu for wiFi calling, even though it works fine in my pixel 3 where my verizon SIM just was.
2: Neither VoLTE or VoWiFI work on AT&T by default. No option for either in the settings at all. So no change there from OP5/5T/6 ETC. However, if you go do the dialer, dial *#800# and hit enter, select oneplus logkit, scroll down to function switch and select it, and check the box for VoLTE switch and Vowifi switch and then reboot, it puts the VOLTE setting and VoWiFI setting in for both the Verizon and AT&T SIM. and while you can enable VoWIFI on both Verizon and AT&T, it DOES NOT work on either. On AT&T however, as long as you have a VOLTE capable/recognized IMEI on your AT&T account for your line, VoLTE/HD voice work just fine.
So, while it is amazing to have, for the first time ever a DUAL SIM phone that supports both VZW & AT&T at the same time, it is a too bad that VoWiFI does not work on either, Especially now that the Pixel 3 Supports it on both carriers.
Click to expand...
Click to collapse
proof
crowsnestitsupport said:
Hi all. Posting this for users looking for answers on VoLTE and WoWifi on the 6T on AT&T & Verizon. If users with access to the OP6T could please test and report, that would be very helpful. Since the pixel 3 now supports both VoLTE & VoWiFi (on AT&T) there is perhaps some hope that OnePlus will also support it.
1: On AT&T, is there an option for Voice over LTE and Wifi calling and does it work?
2: On Verizon, I know Voice over LTE will work, but what about Wifi Calling?
Screen shots welcome I will have my hands on the device as soon as its available and will report since I have all the carriers, but thought maybe someone might get their hands on one early and could report. It might make a big difference on whether or now some users buy the device.! Thanks guys!
Click to expand...
Click to collapse
Has anyone used the dialer code *#*#4636#*#* & try to toggle VoLTE &/OR VoWI-FI ?
Thanks for the info. I'm looking to get the 6T to use on AT&T. I've never used an unlocked/non-AT&T branded phone on my line. Are there any other limitations that AT&T implements on non-AT&T branded devices? Do they throttle data speeds? Any issues with SMS/MMS working like some Verizon users are experiencing? Would I need to contact AT&T to have any special provisioning just to get it to work? I appreciate any insight on this.
sharksfan7 said:
Thanks for the info. I'm looking to get the 6T to use on AT&T. I've never used an unlocked/non-AT&T branded phone on my line. Are there any other limitations that AT&T implements on non-AT&T branded devices? Do they throttle data speeds? Any issues with SMS/MMS working like some Verizon users are experiencing? Would I need to contact AT&T to have any special provisioning just to get it to work? I appreciate any insight on this.
Click to expand...
Click to collapse
I'm not on AT&T so,I'm not gonna speculate.
Perhaps someone will chime-in soon for more definitive information.
My OnePlus 6t came in today. Took sim out of my Pixel 3 XL and popped it in. Everything is working except I can't SEND text messages. I can receive them and make calls, data is fine (actually amazing 44.5 mbps d/l, which is good for around here.)
I've tried chatting with Verizon, but after I told them what device, there was a long pause and then she asked if it was an iPhone
Here are my troubleshooting steps I've followed.
-deleted app cache and storage
-reset device
-factory reset device
-cleared cache partition in recovery
Any suggestions? I put the sim back in my Pixel and all the messages came through. I've tried both slots.
Mobile network state-Connected
Service state-In service
Mobile voice network type-4g
Mobile data network types-4g
EID-unknown (??)
There is another thread discussing why a lot of people using 6T on Verizon having problem receiving SMS and MMS. Something the phone being LTE only on Verizon. Maybe you are having the same problem? Worth reading that thread.
akmsr said:
There is another thread discussing why a lot of people using 6T on Verizon having problem receiving SMS and MMS. Something the phone being LTE only on Verizon. Maybe you are having the same problem? Worth reading that thread.
Click to expand...
Click to collapse
Yes. that would be best. I didn't need to do anything with mine, it just worked. However, I do have the latest version the the Verizon SIM card. Not sure if that matters. I was using a Pixel 3 before.
sharksfan7 said:
Thanks for the info. I'm looking to get the 6T to use on AT&T. I've never used an unlocked/non-AT&T branded phone on my line. Are there any other limitations that AT&T implements on non-AT&T branded devices? Do they throttle data speeds? Any issues with SMS/MMS working like some Verizon users are experiencing? Would I need to contact AT&T to have any special provisioning just to get it to work? I appreciate any insight on this.
Click to expand...
Click to collapse
I have used AT&T for years on unlocked devices. I have tested everything Data speeds are just fine. no issues there. the OP6T supports all the bands on AT&T so coverage should be just fine for you. The limits are as follows:
1: built in visual voicemail will not work, you will need to use the AT&T visual Voicemail app from the store.
2: Wifi calling/texting will not work
3: VoLTE/HD Voice will only work with the above mentioned trickery. Root is NOT needed. just the *#800# thing
the only provisioning you may need is the AT&T imei for VoLTE (Easiest to do online) after installing your AT&T SIM in the OP6T, if VoLTE doesn't work after following the instruction in this thread, log into your AT&T account and update your IMEI to one of your past AT&T phones that support VoLTE and update, reboot you OP6T and bingo, it will work. No other provisioning or limitations that I know of. And if VoLTE/HD Voice isn't important to you, you can ignore all this. Your existing AT&T SIM just needs installed in your OP6T and your good to go!
KOLIOSIS said:
Has anyone used the dialer code *#*#4636#*#* & try to toggle VoLTE &/OR VoWI-FI ?
Click to expand...
Click to collapse
The *#800# enables all those options. But it doesn't help anything on Verizon, and on AT&T it does work for VoLTE if a VOLTE enabled IMEI is on your AT&T account, but it doesn't work for wifi calling. I wish it was just illegal for the carriers to block services just because its a non branded phone
natypes said:
My OnePlus 6t came in today. Took sim out of my Pixel 3 XL and popped it in. Everything is working except I can't SEND text messages. I can receive them and make calls, data is fine (actually amazing 44.5 mbps d/l, which is good for around here.)
I've tried chatting with Verizon, but after I told them what device, there was a long pause and then she asked if it was an iPhone
Here are my troubleshooting steps I've followed.
-deleted app cache and storage
-reset device
-factory reset device
-cleared cache partition in recovery
Any suggestions? I put the sim back in my Pixel and all the messages came through. I've tried both slots.
Mobile network state-Connected
Service state-In service
Mobile voice network type-4g
Mobile data network types-4g
EID-unknown (??)
Click to expand...
Click to collapse
Here are various threads.. Not sure if there are answers. But again, it just worked for me.. Sorry I'm not more help.
https://forum.xda-developers.com/oneplus-6t/help/verizon-oneplus-6t-im-happy-one-t3863258
https://forum.xda-developers.com/oneplus-6t/help/feeling-6t-verizon-t3861188
https://forum.xda-developers.com/oneplus-6t/help/wifi-calling-incoming-phone-calls-text-t3863595
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352
crowsnestitsupport said:
Just got my device today so update time..
1: VoLTE works on Verizon by default as soon as you pop in the SIM. All the Verizon LTE bands seem to work fine.. in this area, 2,4,13, & 66. no option in the menu for wiFi calling, even though it works fine in my pixel 3 where my verizon SIM just was.
2: Neither VoLTE or VoWiFI work on AT&T by default. No option for either in the settings at all. So no change there from OP5/5T/6 ETC. However, if you go do the dialer, dial *#800# and hit enter, select oneplus logkit, scroll down to function switch and select it, and check the box for VoLTE switch and Vowifi switch and then reboot, it puts the VOLTE setting and VoWiFI setting in for both the Verizon and AT&T SIM. and while you can enable VoWIFI on both Verizon and AT&T, it DOES NOT work on either. On AT&T however, as long as you have a VOLTE capable/recognized IMEI on your AT&T account for your line, VoLTE/HD voice work just fine.
So, while it is amazing to have, for the first time ever a DUAL SIM phone that supports both VZW & AT&T at the same time, it is a too bad that VoWiFI does not work on either, Especially now that the Pixel 3 Supports it on both carriers.
Click to expand...
Click to collapse
So glad that I found this post. I am coming from an AT&T branded Galaxy S8 to my new OnePlus 6T. The above instructions worked like a charm for AT&T. I ran some tests. The OnePlus displays "HD" when I call my wife on her phone on AT&T and VoLTE shows in the status bar. When I toggle it back off I lose "HD" on the phone call screen. Also, LTE stays on during calls with VoLTE turned on and I ran a speedtest with it on and off and I definitely get 4G speed with it on and it downgrades to HSPA+ with VoLTE off and speed goes way down. Hopefully VoWIFI will be supported soon but that's not a deal breaker for me as I get great reception most of the time where I live, work and travel.
KOLIOSIS said:
Has anyone used the dialer code *#*#4636#*#* & try to toggle VoLTE &/OR VoWI-FI ?
Click to expand...
Click to collapse
I am on att had it all working on my unlocked NOTE 8. Now I can't even get volte cause it's all grayed out.
The service providers don't want you to buy unlocked phones. They make zero on them!! So that's why they block stuff. It's an antitrust lawsuit waiting to happen!! A$$h0!€$
Sent from my SM-N960U using Tapatalk
I've got AT&T as my primary and Verizon as #2. I just got off the phone with Verizon, told them I needed to add the CDMA Less feature to fix my texting. He checked a box on his end and I got a flood of texts in...what was even better, it was a work phone on a business account. I didn't even have to provide any real information to him and he was able to fix me up. He was aware of the issue though, he'd asked if it was a 6T from T-Mobile...so someone sent out a bulletin somewhere that he had read.
Anyway, I left Verizon to go to AT&T specifically for this plan of having one phone to cover 2 lines while one being fully functional (AT&T), so far it's been working well switching between SIMs for texting and making phone calls.
What were you specifically looking to find out?
Edit: found what you're looking for...however I'm not sure where those settings are even at.

VOLTE Wifi Calling with Unlocked S10+

Hey there, I've been doing a bit of research but it has been a long while since i have done any flashing of firmware etc. I received my s10+ device today. Model number is SM-G975UZKAXAA. I am a Verizon wireless customer. When I placed this device on my account I noticed I have no access to Voice over LTE, and I also do not have any access to Wifi Calling. My question is the following. I read somewhere a couple of weeks ago that if I wanted something like this I would need to flash the original VZW Firmware which would have all the lovely bloatware etc on the device. Is there any way I can do that? I have seen firmware that has been posted but I dont seem to see anything that specifically is the VZW apps etc which should (hopefully allow VOLTE and Wifi Calling and maybe even HD Calling, if thats a thing)
I would appreciate any info anyone can provide me on this, as the only solution I can see at the moment is to return the device and start over with a VZW specific device.
Cheers~
Likewise but with a T-Mobile firmware for me
Unlocked US version here with Verizon and wifi calling and volte working out of the box.
You may want to call Verizon to see if they need to provision it for your account.
Sent from my SM-G975U1 using Tapatalk
clubtech said:
Unlocked US version here with Verizon and wifi calling and volte working out of the box.
You may want to call Verizon to see if they need to provision it for your account.
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
Same here!! Really happy about it too as my unlocked Note 9 did not work.
Sent from my SM-G975U1 using Tapatalk
clubtech said:
Unlocked US version here with Verizon and wifi calling and volte working out of the box.
You may want to call Verizon to see if they need to provision it for your account.
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skinnytoo2 said:
Same here!! Really happy about it too as my unlocked Note 9 did not work.
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Hey guys, just wanted to check in with you (or anyone else who has wifi calling on unlocked Verizon). It is 100% working? It's the only reason I got the carrier version. Should I cancel and order the unlocked?
AB_ said:
Hey guys, just wanted to check in with you (or anyone else who has wifi calling on unlocked Verizon). It is 100% working? It's the only reason I got the carrier version. Should I cancel and order the unlocked?
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Yes, it works with my unlocked S10+ on Verizon. It surprised the heck out of me as I too have the unlocked Note9, but no wifi calling.
What about on AT&T? Can anyone say if they can at least get VOLTE? WiFi calling would be the icing on the cake. Thank you
lyall29 said:
What about on AT&T? Can anyone say if they can at least get VOLTE? WiFi calling would be the icing on the cake. Thank you
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And T-Mobile?
dchurch85 said:
And T-Mobile?
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Wifi calling worked on my unlocked S10 out of the box on T-Mobile. I'll try and check on VoLTE later but I get **** reception near work.
Can you explain how you enabled WiFi calling on unlocked version, on Verizon? I can't find a way to do it. What about HD Voice? My real problem is that data does not work while on a call, using my unlocked, on Verizon. Is there a way to get that working?
I have unlocked S10+ on VZW. I get LTE+ which is VoLTE, data works while on a call.
Sent from my SM-G975U1 using Tapatalk
Warwizard said:
Hey there, I've been doing a bit of research but it has been a long while since i have done any flashing of firmware etc. I received my s10+ device today. Model number is SM-G975UZKAXAA. I am a Verizon wireless customer. When I placed this device on my account I noticed I have no access to Voice over LTE, and I also do not have any access to Wifi Calling. My question is the following. I read somewhere a couple of weeks ago that if I wanted something like this I would need to flash the original VZW Firmware which would have all the lovely bloatware etc on the device. Is there any way I can do that? I have seen firmware that has been posted but I dont seem to see anything that specifically is the VZW apps etc which should (hopefully allow VOLTE and Wifi Calling and maybe even HD Calling, if thats a thing)
I would appreciate any info anyone can provide me on this, as the only solution I can see at the moment is to return the device and start over with a VZW specific device.
Cheers~
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Unlocked S10e on T-Mobile. WiFi Calling, VoLTE and band 12 are working. There is no setting for VoLTE, but it works
Jeremyinsf said:
Can you explain how you enabled WiFi calling on unlocked version, on Verizon? I can't find a way to do it. What about HD Voice? My real problem is that data does not work while on a call, using my unlocked, on Verizon. Is there a way to get that working?
Click to expand...
Click to collapse
For WiFi calling on Unlocked:
Open Dialer
Click 3 dots
Settings
Hit the slider for Wi-Fi Calling to enable.
dchurch85 said:
And T-Mobile?
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WiFi calling and volte works ?
skinnytoo2 said:
I have unlocked S10+ on VZW. I get LTE+ which is VoLTE, data works while on a call.
Sent from my SM-G975U1 using Tapatalk
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I don't think that is right. LTE+ and VoLTE are different things. As well as data while on a call.
VoLTE means your call is being transmitted over LTE. I'm pretty sure you can use data while on a call WITHOUT VoLTE.
---------- Post added at 03:33 AM ---------- Previous post was at 03:30 AM ----------
Shuthefrontdoor said:
WiFi calling and volte works
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How do you test if VoLTE is working? Do you get an Icon for it?
I tested WiFi calling by going into airplane mode, turning Wifi on, and making a call and it worked. But didn't get a special icon for it.
For those basing your decision to buy unlocked/international vs branded, be warned. I can only speak for Att, but I spent about 2 hours arguing with their level 2 tech department and here's what I have learned. If you have a sim that is provisioned on a branded phone and then put the sim into an unlocked/international phone, you will be able to use volte, wi-fi calling, etc., but only until the carrier pings your imei for a periodical check, once that happens, those features disappear. Also, on Android Pie, the Enhanced LTE Services tab under Mobile Data has been removed as it is turned on by default, also confirmed with ATT. The only way to manually check is to toggle wifi calling on and see if it works. Anyway, just trying to help as I have gone to a branded phone for the first time in 6 years because the reception and enhanced features are more important than rooting to me.
I was able to get wifi and volte working on my unlocked s10 by putting sim into verizon phone, letting network recognize it, enabling advanced calling and such on that device and then taking the sim out and putting it back in my new unlocked s10. The option for volte appears in settings-connections-mobile networks.
VoLTE works on tmobile, not that anyone should be surprised. That has been the case for the S8 thru N9. Now... I noticed that Samsung removed the VoLTE toggle from settings.
Ace42 said:
VoLTE works on tmobile, not that anyone should be surprised. That has been the case for the S8 thru N9. Now... I noticed that Samsung removed the VoLTE toggle from settings.
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Correct, no VoLTE setting on my unlocked S10e, but it is on by default it seems
samappz said:
I was able to get wifi and volte working on my unlocked s10 by putting sim into verizon phone, letting network recognize it, enabling advanced calling and such on that device and then taking the sim out and putting it back in my new unlocked s10. The option for volte appears in settings-connections-mobile networks.
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Click to collapse
Using what I learned in this thread, I called Verizon and talked to Level2 support. They tried to get everything working and could not - but this was when I had the new SIM installed, provided by Samsung when I got my S10+.
So because others here spoke of their 'other' SIM, I suggested we try that - so I plugged in the SIM from my S8 and asked them to reprovision everything. They did... and....Now everything that didn't work ... WORKS.
So I have an Unlocked S10+ on Verizon that has (among other things):
- Wifi Calling
- Real Time Text
- VoLTE ("HD Voice") (Which means data now works while I'm on a phone call)
- Visual Voicemail
So it seems the Samsung SIM was part of the problem, and they are reporting this to Samsung. The tech support person told me others have reported similar issues and they will get with Samsung to figure out what the issue is.
Hopefully this helps some others as well!

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