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Moto G4 Model XT1625 Not Eligible for Bootloader Unlock

I purchased the G4 32GB model XT1625 from Amazon (not their ad version) over the weekend for $179. I followed the instructions how to request the bootloader unlock code from Motorola, it says my device is not eligible to unlock. Has anyone purchased XT1625 from Amazon and are able to get the unlock code from Moto?

This has already been covered, read the other threads. It was only available for about a week to unlock, then Motorola/Amazon put a stop to it apparently. Return the phone if not satisfied.

Doukeyakusha said:
This has already been covered, read the other threads. It was only available for about a week to unlock, then Motorola/Amazon put a stop to it apparently. Return the phone if not satisfied.
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Mine is not the Amazon ad version, it's the standard version, isn't that suppose to be eligible for bootloader unlcok from moto?

2kmy477 said:
Mine is not the Amazon ad version, it's the standard version, isn't that suppose to be eligible for bootloader unlcok from moto?
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Ah, thanks for clarifying. Some have said the Retail, non-ad version was supposed to be bootloader unlockable. Others were saying No Moto versions from Amazon qualified.
Here is the list. If you got the Non Prime Exclusive, it qualifies for the unlock: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215 <-------according to that at least.

2kmy477 said:
Mine is not the Amazon ad version, it's the standard version, isn't that suppose to be eligible for bootloader unlcok from moto?
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That would tick me off just a little.

Doukeyakusha said:
Ah, thanks for clarifying. Some have said the Retail, non-ad version was supposed to be bootloader unlockable. Others were saying No Moto versions from Amazon qualified.
Here is the list. If you got the Non Prime Exclusive, it qualifies for the unlock: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215 <-------according to that at least.
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Click to collapse
Thanks for the link. I may have to contact Motorola for this.

Yep, no problem. hopefully you get it sorted.

2kmy477 said:
Thanks for the link. I may have to contact Motorola for this.
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Let us know how this turns out. Another suggestion, the Motorola Lenovo forums has a Bootloader Unlocking Assistance thread dedicated to helping folks get their phones unlocked. It would be worth a post there.
https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus/Bootloader-unlock-assistance/td-p/3366652

2kmy477 said:
I purchased the G4 32GB model XT1625 from Amazon (not their ad version) over the weekend for $179. I followed the instructions how to request the bootloader unlock code from Motorola, it says my device is not eligible to unlock. Has anyone purchased XT1625 from Amazon and are able to get the unlock code from Moto?
Click to expand...
Click to collapse
When requesting the bootloader unlock, did you manually scrub the output of get_unlock_data? Or did you use the online data scrub tool?

Tel864 said:
Let us know how this turns out. Another suggestion, the Motorola Lenovo forums has a Bootloader Unlocking Assistance thread dedicated to helping folks get their phones unlocked. It would be worth a post there.
https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus/Bootloader-unlock-assistance/td-p/3366652
Click to expand...
Click to collapse
I just got off the phone with support, the guy said G4 from Amazon (ads or no ads) will not qualify for bootloader unlock. This sucks.

xtermmin said:
When requesting the bootloader unlock, did you manually scrub the output of get_unlock_data? Or did you use the online data scrub tool?
Click to expand...
Click to collapse
I used both.

2kmy477 said:
I just got off the phone with support, the guy said G4 from Amazon (ads or no ads) will not qualify for bootloader unlock. This sucks.
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Click to collapse
Yep, that sucks bigtime. I would imagine that their sales would go down if this became known. So apparently the only advantage of the no ad is ota's if one considers that an advantage.
I've already posted a 1 star review on Amazon and hopefully others will.

Ads or no ads? ... How is that possible?

MadGoat said:
Ads or no ads? ... How is that possible?
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They're treating it like a phone you'd buy from AT&T or another carrier.

The Amazon ad subsidized phone understand... But the stock moto phone... I'm sceptic.

hi 2kmy477,
fyi, i received the moto g4 standard edition with the $50 instant rebate from amazon. i purchased the phone on the 8th of july and received the package on the 21st. Immediately after receiving the phone I did a bootloader unlock attempt and it worked on the first try. All I can say is make sure you copy all lines of the boot loader unlock string for your device that is shown after entering the fastboot bootloader unlock command. After copying the entire string, make sure to enter it into the online scrub tool that is on the bootloader unlock website of motorola.
Now use the cleaned bootloader unlock string from the online scrub tool to apply for a bootloader unlock code. This should activate a blue button labeled "Request Unlock Key", which will give you the unlock key once you click it.
If things don't work despite this, I don't know what to say. Motorola specifically said on their website that the "Prime Exclusive" version of the G4 will be locked officially, whereas other variants will not. As stated above, I received the standard edition of the G4 after the 19th of July which is when new bootloader unlock attempts for the Moto G4 Prime exclusive started to get blacklisted.
Also, make sure it says "retus" in the software channel of your phone. To locate the software channel of your phone, open the phone settings and tap on "about phone". "retus" is motorola's software channel for all moto g4 phones, except the prime exclusive version which has "amzn" instead of "retus". If you have "amzn" in your software channel, I think it is best to return your phone and get the standard edition from amazon.
Please let us know if you happen to resolve this problem!

Can anyone else confirm a non-ad subsidized, standard version Moto G4 if purchased from Amazon cannot be bootloader unlocked?!?!
Frankly, I would be shocked if a normal retail version was, but I want to verify... I was almost ready to click to purchase on one for my son who broke the screen on his Huawei Ascend Mate 2 this morning... I would really rather not if it can't be unlocked, I would just order it from Motonova and let him pick the color and stuff and he can use his old Nokia 520 for a few extra days.

aznindguy4u said:
hi 2kmy477,
fyi, i received the moto g4 standard edition with the $50 instant rebate from amazon. i purchased the phone on the 8th of july and received the package on the 21st. Immediately after receiving the phone I did a bootloader unlock attempt and it worked on the first try. All I can say is make sure you copy all lines of the boot loader unlock string for your device that is shown after entering the fastboot bootloader unlock command. After copying the entire string, make sure to enter it into the online scrub tool that is on the bootloader unlock website of motorola.
Now use the cleaned bootloader unlock string from the online scrub tool to apply for a bootloader unlock code. This should activate a blue button labeled "Request Unlock Key", which will give you the unlock key once you click it.
If things don't work despite this, I don't know what to say. Motorola specifically said on their website that the "Prime Exclusive" version of the G4 will be locked officially, whereas other variants will not. As stated above, I received the standard edition of the G4 after the 19th of July which is when new bootloader unlock attempts for the Moto G4 Prime exclusive started to get blacklisted.
Also, make sure it says "retus" in the software channel of your phone. To locate the software channel of your phone, open the phone settings and tap on "about phone". "retus" is motorola's software channel for all moto g4 phones, except the prime exclusive version which has "amzn" instead of "retus". If you have "amzn" in your software channel, I think it is best to return your phone and get the standard edition from amazon.
Please let us know if you happen to resolve this problem!
Click to expand...
Click to collapse
I did exactly what you said in your post, no dice and yes, the software channel did show "retus". I'll return the phone back to Amazon or have them to replace the phone for me, can't beat their price of $179 for 32GB though. Anyway, thanks a lot for your help.

acejavelin said:
Can anyone else confirm a non-ad subsidized, standard version Moto G4 if purchased from Amazon cannot be bootloader unlocked?!?!
Click to expand...
Click to collapse
I just (15 minutes ago) unlocked the bootloader on my amazon-bought, non-ad version of the G4. Unlock code worked fine, I copy-pasted each line manually, including the "#"s.

Confirmed. Waited too long to unlock. Now i get "not eligible" message. /sigh

Will a root ever happen?

I have H873 and still have some days to exchange the phone, and wondering if there will ever be a root option for this phone. I just like to have the ability to change my emojis to a none android one and some other tweaks. I know the phone came out a couple months ago, but should I just switch to another device that can be rooted or stick around because there will most likely be a root sometime this year?

No, exchange it

What phone? That has similar features?

nenitosoyyo said:
What phone? That has similar features?
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It just depends.like today or yesterday lg allowed the us997 model to be bootloader unlocked.thats your first step i wouldnt trade it just yet.thats just my opinion

I would love to keep the phone, I like how it feels and looks and the features, just not used to being locked down and not being able to customize. I mean it's sounds like there could be a possibility that it could happen in the future. I might stay with it and suck it up. Other thing is why did they come out with so many versions, wish Canada could have gotten the same as the US, cuz Canada usually gets forgotten when it comes to this stuff XD.

You should have got the LG H870 single SIM which is an international version so that you car root it as well as unlock bootloader! Don't know when will unlock bootloader happen for the H873 as well as dual sim versions! This also might be the reason that the LG H870 might cost a little more than the dual sim LG H870DS.

I bet if a bunch of us tweet them @lgdeveloper then they might push it out

Ali Mirza said:
You should have got the LG H870 single SIM which is an international version so that you car root it as well as unlock bootloader! Don't know when will unlock bootloader happen for the H873 as well as dual sim versions! This also might be the reason that the LG H870 might cost a little more than the dual sim LG H870DS.
Click to expand...
Click to collapse
If I had the money I would have, but had to get phone under contract at $0. Been happy with the phone so far, yes some things I wish I had root, but sucking it up. Hope one day it will be available.
rdjg22 said:
I bet if a bunch of us tweet them lgdeveloper then they might push it out
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Click to collapse
Yeah I have made some commotion, but more people need to do the same.

You want root, pretty much Google phones is where its still easy these days like the Pixel. I just switched from Pixel to G6 and I am pretty happy.
I was rooted for months but the problem is Google is cracking down on it. Apps are being blocked from Playstore now such as Netflix. You can't use Android Pay (now available in Canada). In all honesty even custom roms are no longer rooted, so rooting is going away for the most part as more and more things will block it.
If we go by LG G4 that boot-loader was never unlocked and only rootable on Android 5.x.
V20 was unlocked though so who knows, there could be a possibility but I would not count on it. There is a bounty thread in here so maybe just pledge some for our H873 (I think if they can unlock H870DS they can do ours too).
We had a huge petition maybe 10,000 people to unlock LG G4 bootloader, nothing ever heard from LG. I think the only way is the unofficial methods.

nenitosoyyo said:
If I had the money I would have, but had to get phone under contract at $0. Been happy with the phone so far, yes some things I wish I had root, but sucking it up. Hope one day it will be available.
Yeah I have made some commotion, but more people need to do the same.
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Click to collapse
Bro, the Canadian LG G4 users are still waiting for bootloader unlock. Chances are slim-to-none

bootloader unlock?

Is there any variant of the lg v35 with unlocked bootloader and band 30?

PDADB.NET =GOOD ? Spec Site
Alibaba0101 said:
Is there any variant of the lg v35 with unlocked bootloader and band 30?
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Click to collapse
Good place to start is pdadb.net
Here u go:
http://phonedb.net/index.php?m=device&s=list

V35 will never get root or bootloader unlock. Best to buy a V30, V30+, V30S, or V30S+

Alibaba0101 said:
Is there any variant of the lg v35 with unlocked bootloader and band 30?
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Click to collapse
Not at the moment. Couple weeks back @runningnak3d may have been onto something for many phones but haven't heard much since.

CCJ22 said:
V35 will never get root or bootloader unlock. Best to buy a V30, V30+, V30S, or V30S+
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Click to collapse
Bold statement.. Any logic to your thought? Like the reason.

I downloaded one click root on a whim. It says my device can be rooted. Dare I try it? I've always been skeptical of these things.

jwrezz said:
I downloaded one click root on a whim. It says my device can be rooted. Dare I try it? I've always been skeptical of these things.
Click to expand...
Click to collapse
Take one for the team. Mine is not unlocked and still owed on. So if I screw mine up there is no warranty. I had success with OneClick in the past on my LG G2 when i couldnt get any other way to work. It could be that one click assumes it can be rooted by seeing that its an LG. Might not know its actually a V35 or an older LG.

MorbidMonkey101 said:
Take one for the team. Mine is not unlocked and still owed on. So if I screw mine up there is no warranty. I had success with OneClick in the past on my LG G2 when i couldnt get any other way to work. It could be that one click assumes it can be rooted by seeing that its an LG. Might not know its actually a V35 or an older LG.
Click to expand...
Click to collapse
Yeah I read 2 horror stories of people being scammed by them. Guaranteed root, failed. Didn't get money back. Found the company is based in some country that they knew after two talks with reps theyd never see their money again. I'll pass.
On a good note, I hear that we may at least get Android P before 2019.
Sent from my LM-V350ULM using Tapatalk

MorbidMonkey101 said:
Bold statement.. Any logic to your thought? Like the reason.
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Click to collapse
The pre-July Oreo bootloader exploit we use for V30/V30+/V30S can't be used on V35. LG/Google patched it in July 2018. No pre-July Oreo KDZ for LG V35.
Not enough people own this niche phone for devs to care. V35 doesn't even have a real forum.
There's two reasons.
Whereas every V30/V30+/V30S on the planet can be bootloader unlocked and rooted.

ChazzMatt said:
The pre-July Oreo bootloader exploit we use for V30/V30+/V30S can't be used on V35. LG/Google patched it in July 2018. No pre-July Oreo KDZ for LG V35.
Not enough people own this niche phone for devs to care. V35 doesn't even have a real forum.
There's two reasons.
Whereas every V30/V30+/V30S on the planet can be bootloader unlocked and rooted.
Click to expand...
Click to collapse
FYI it's not much, but:
https://forum.xda-developers.com/t/lg-v35

jwrezz said:
FYI it's not much, but:
https://forum.xda-developers.com/t/lg-v35
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Click to collapse
Right. Those are threads posted in OTHER XDA forums and tagged as V35. If you reply, they are posted to those other forums.
If you start a new V35 thread, you have to start it in another forum and tag it as v35.
The EMPTY V30S forum should be given to V35. Because V30S is just another JOAN V30 variant, which uses same TWRP, custom ROMs all other V30. Very strange it somehow (wrongly) was given a separate forum. All the V30S owners use the regular V30 forum, because it's V30!
Sent via open market LG US998 V30/V30+

ChazzMatt said:
Right. Those are threads posted in OTHER XDA forums and tagged as V35. If you reply, they are posted to those other forums.
If you start a new V35 thread, you have to start it in another forum and tag it as v35.
The EMPTY V30S forum should be given to V35. Because V30S is just another JOAN V30 variant, which uses same TWRP, custom ROMs all other V30. Very strange it somehow (wrongly) was given a separate forum. All the V30S owners use the regular V30 forum, because it's V30!
Sent via open market LG US998 V30/V30+
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Click to collapse
Well that just sucks. I didn't look carefully. How ridiculous that there is still no dedicated forum. We are the bastard child between the V30 series and the V40. LG really dropped the ball on this one. I still really love the phone. Battery, camera, and general smoothness of operation, but I really want an option once they stop supporting this device (which I bet is going to be before the V30 series). I'm surprised that Google sold me this phone knowing that updates are rare. It's still running this LG version of 8.0.0 Not even 8.1, and it's still on the Sept security patch. I wonder if I can talk Google/Fi into refunding me and getting me a Pixel. I just love vanilla android and have had only nexus phones since the nexus 1.

So I was in touch with a PFi rep. I was told flat out I would be able to unlock the bootloader. I need to follow up with LG

jwrezz said:
So I was in touch with a PFi rep. I was told flat out I would be able to unlock the bootloader. I need to follow up with LG
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Click to collapse
LG morons will tell you bootloader unlocking is not supported. This will be my first and last LG.

I'm sure. I had a great experience with my last LG...Nexus4. This phone I also like a lot, other than no bootloader unlock and some non stock Android things.
Sent from my LM-V350ULM using Tapatalk

So does this mean I can use adb code and just do it?

jwrezz said:
So does this mean I can use adb code and just do it?
Click to expand...
Click to collapse
Why don't you try and let us know

Maybe after 2019 starts. If I don't get Android 9 by then I'll be willing to try more stuff. I hate being first.
Sent from my LM-V350ULM using Tapatalk

bacon612 said:
Why don't you try and let us know
Click to expand...
Click to collapse
If you can give some direction, I'll try it. I've attempted in the past, but I can't get the phone to pick up on fastboot.

My problem is i just want sim unlock. My carrier wont do it for me. Im still under contract.. Thing is i have 2 carriers...2 plans. I use one for just calls and very light data..(Contract-Carrier) and the other sim i put instead when i want unlimited 4g hotspot im paying 80 bucks a month for. Or when im in a bad signal spot for one. And my carrier wont unlock the phone till its paid off. The store rep told me i would be able to swap the sims just fine.. that it comes unlocked.. whatever dude.... and im stuck with the 80 dollar plan as well. Someone told me that there are some legit not scam unlockers out there. But my google ends up empty. So is there any way to get it sim unlocked currently since my carrier wont help? I know on my G2-G4 's i just flashed new bootloader and roms and i could swap out sims just fine.. And when i needed warranty or store support i would flash back to stock. Is that what we have to do to the v35?

Lg V20 VS995 on ebay -- are the sellers legit??

Hi, I've had a V20 since 2017, and it has a few issues and it seems it would be cheaper to buy one of the ~$130 V20's on ebay (which are claimed to be new & unopened). For some reason, I'm just worried about making that purchase.
A few of the sellers (appear to be the same company) state they're in New York. Their rating is about 96%. Another one is in China, but the rating is 98.5% (and it also says it comes with a 1-year warranty). **I'm new here so I can post links to the seller's page (one is excelic.store, the other is beautifullife*11). Anyone have any advice or experience buying a 'NEW' V20 on ebay recently? Would anyone recommend or discourage it?

cmstewart21 said:
Hi, I've had a V20 since 2017, and it has a few issues and it seems it would be cheaper to buy one of the ~$130 V20's on ebay (which are claimed to be new & unopened). For some reason, I'm just worried about making that purchase.
A few of the sellers (appear to be the same company) state they're in New York. Their rating is about 96%. Another one is in China, but the rating is 98.5% (and it also says it comes with a 1-year warranty). **I'm new here so I can post links to the seller's page (one is excelic.store, the other is beautifullife*11). Anyone have any advice or experience buying a 'NEW' V20 on ebay recently? Would anyone recommend or discourage it?
Click to expand...
Click to collapse
I don't have any experience about ebay, but I recommend you to buy US996 unlocked model if possible.
Simple reason, US996 doesn't have carrier bloatware.
Personally I have VS995 then convert it to US996. Also I don't know why VS995 ROM even stock always doing cellular signal reset when connected to WiFi.

Arya_3RDNumber said:
I don't have any experience about ebay, but I recommend you to buy US996 unlocked model if possible.
Simple reason, US996 doesn't have carrier bloatware.
Personally I have VS995 then convert it to US996. Also I don't know why VS995 ROM even stock always doing cellular signal reset when connected to WiFi.
Click to expand...
Click to collapse
That sounds appealing. So, if I were to switch from the vs995 to the us996, everything would be identical basically, except certain 'verizon' features that bloat the phone would be absent? I want to make sure I can reproduce all the same settings and such with the new one. So I just want to check that all the main features/settings -- minus the bloatware -- are the same (and that it will run with Verizon).

I bought a V20 from eBay. Still working great.

I found an ebay seller listing their V20 (brand new) as a US996. However, in the description it states that "it will NOT work with CDMA carriers like sprint and Verizon." is this true?
Would anyone be so kind to check on this for me? I can't post the link to the seller because I'm new here. The seller's name is 'amazing-wireless' and the phones are priced at $149.99.

cmstewart21 said:
That sounds appealing. So, if I were to switch from the vs995 to the us996, everything would be identical basically, except certain 'verizon' features that bloat the phone would be absent? I want to make sure I can reproduce all the same settings and such with the new one. So I just want to check that all the main features/settings -- minus the bloatware -- are the same (and that it will run with Verizon).
Click to expand...
Click to collapse
yes, it will be same with main LG features/settings except verizon carrier bloatware.
Here the simple comparison.
- If you care about unlocking bootloader, VS995 has an issue about crazy vibration (you can check detail at thread guide to unlock bootloader). US996 doesn't have that.
- As I mentioned before, mine when still using VS995 ROM (both Nougat and Oreo, but I didn't try AOSP based) always resetting cellular signal when connected to WiFi
- I can't explain the detail, but US996 ROM have better performance than VS995 (perhaps because of verizon bloatware)
cmstewart21 said:
I found an ebay seller listing their V20 (brand new) as a US996. However, in the description it states that "it will NOT work with CDMA carriers like sprint and Verizon." is this true?
Would anyone be so kind to check on this for me? I can't post the link to the seller because I'm new here. The seller's name is 'amazing-wireless' and the phones are priced at $149.99.
Click to expand...
Click to collapse
Since I live outside US and my region doesn't have CDMA provider, so I don't know about it.

Carrier unlock if the device hasn't been paid off?

I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?

You need to return it for a refund.
Ohitstarik said:
I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?
Click to expand...
Click to collapse

Sadly I can't. I tried to refund it on eBay and they sided with the seller on some bull****. The point I made was that I couldn't unlock it because it wasn't paid off (not that it wasn't paid off in the first place), and the seller said it was locked to at&t in the ad (but they didn't say anything about it not being paid off).
So, I'm stuck with this at&t phone in my hand. Apparently at&t users can use it though.
Also: the IMEI is clean

Ohitstarik said:
Sadly I can't. I tried to refund it on eBay and they sided with the seller on some bull****. The point I made was that I couldn't unlock it because it wasn't paid off (not that it wasn't paid off in the first place), and the seller said it was locked to at&t in the ad (but they didn't say anything about it not being paid off).
So, I'm stuck with this at&t phone in my hand. Apparently at&t users can use it though.
Also: the IMEI is clean
Click to expand...
Click to collapse
Wow that seems outrageously bogus. Ebay sides with seller that is selling a phone, that isn't paid off? Hard to imagine how they justified that. You can't sell a used car that isn't paid off, unless paying the lien on it is part of the selling transaction, which it usually is. How is it justified selling a phone that isn't paid off, knowing that it can't be unlocked without it being paid for?
I guess that they indicated it was locked to at&t somehow mitigates this in ebays eyes? But it's not like you bought it from the seller knowing you'd have to now pay more to at&t to be able to pay it off and unlock it? that seems totally unfair.

That is crazy for all of the reasons already given. Unless you file an appeal or escalate in some other way, the best you can hope for is that it wasn't stolen, gets paid off, and stays off IMEI blacklists. You have a paperweight if the latter happens.
Ohitstarik said:
I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?
Click to expand...
Click to collapse

It definitely is bull****.
Can't say I'm the most responsible person, if I pushed hard enough I might have been able to get something out of this back in the day. It still hasn't been paid off, this all happened 2 years ago. It really surprised me since ebay pretty much always sides with the buyer no matter what.
I've been lazy and have been using the phone lightly for ground control stuff for drones, but it's been sitting around for most of the time. I have a OnePlus 6T but was still thinking of switching to the V35 and selling the 6T. 2gb less ram, but the screen and cameras from what I see are worth it.
Its not possible though? Through bootloader unlock and flashing a new ROM? I guess the network & software side are a different, and the IMEI points to the network stuff. I guess I'll just try to sell it to some At&t user.

Ohitstarik said:
It definitely is bull****.
Can't say I'm the most responsible person, if I pushed hard enough I might have been able to get something out of this back in the day. It still hasn't been paid off, this all happened 2 years ago. It really surprised me since ebay pretty much always sides with the buyer no matter what.
I've been lazy and have been using the phone lightly for ground control stuff for drones, but it's been sitting around for most of the time. I have a OnePlus 6T but was still thinking of switching to the V35 and selling the 6T. 2gb less ram, but the screen and cameras from what I see are worth it.
Its not possible though? Through bootloader unlock and flashing a new ROM? I guess the network & software side are a different, and the IMEI points to the network stuff. I guess I'll just try to sell it to some At&t user.
Click to expand...
Click to collapse
No, I don't think crossflashed or boot unlocked will matter. It's the IMEI that will be recognized, no disguising it. And that's too bad, as they are good phones. How much is owed on it? Even on at&t that might be a problem?

That's the thing, they won't even let me pay it off/figure out how much is left on the account. The people at At&t I talked to said you can still use it on the at&t network, but you just can't unlock it (which doesn't make sense). I wonder if there's other forces at play, e.g. this was a store model phone or something like that..

Ohitstarik said:
That's the thing, they won't even let me pay it off/figure out how much is left on the account. The people at At&t I talked to said you can still use it on the at&t network, but you just can't unlock it (which doesn't make sense). I wonder if there's other forces at play, e.g. this was a store model phone or something like that..
Click to expand...
Click to collapse
Here's how it makes sense...
AT&T can still make money by people using it on AT&T. If carrier unlocked then they don't. The person who didn't finish paying for it was probably reported for not paying a contracted debt. (Technically, it's still AT&T property.)
Probably one of those "buy one, get one free deals" -- but you have to maintain a new line for x number of months (6?, 12? 24?). That's the probably the "debt" they didn't pay, not the phone itself but probably the terms of the freebie deal where a new line is started and maintained.
We saw this a lot with T-Mobile V30. Tons sold on eBay that were "free" phones but with unpaid T-Mobile financial commitment attached.
AT&T have long since written this V35 off, but IF a rep let you pay off the deal:
1) Cost is probably more than the phone is worth. X number of monthly bills? What is X? Would you have to start a new line?
Is interest owed?
Too many questions.
2) It would supremely annoy AT&T's accountants, who have already reconciled 2018 books and would have to adjust their ledger.
3) The debt would no longer be outstanding and AT&T would have to go back and retract the black mark on the previous owner's credit reports. Because some stranger paid the bill? Easier for them to leave it just as it is.

I got you. It's definitely a bummer but that makes sense and at least gives some cleared up closure for me

I was just wondering how you know it has balance? Did AT&T rep said so? Have you run imei check on swappa and on imeipro.info? One of these sites would show if phone is still under obligation. There is a possibility that phone is paid off but just locked to AT&T. I feel this to be the case because too much time has passed for it to have not been paid off or it should have had bad imei by now. Let's assume that it was paid off but locked to AT&T, even then AT&T will not unlock it. I went through many V35 phones that AT&T wouldn't unlock because many of these AT&T branded phones were sold by third parties and mvnos where AT&T didn't have unlock info, or would just refuse to unlock the phone.
I am sure you can still get it unlocked. Go on eBay, search for "lg v35 unlock code". Look for $9.99 listing by seller uws-tech. He should be able to unlock this phone. In my case, over the years, AT&T refused to unlock 5 of lg v35 i tried, i even made complaint on BBB, but AT&T failed to unlock and third party unlock service like the above mentioned unlocked them for me. They worked fine on all carriers i tried them on afterwards.

I tried to unlock it through AT&Ts unlocking service online, and it said it wasn't paid off.
It's clean IMEI though, I ran it through some IMEI checkers online. I remember the seller online did say it was locked to AT&T but I just assumed that was because of the unpaid balance thing. I didn't realize phones would be forever locked to AT&T, even after 2 years. You think that's the case? I'll give a shot to the seller you're talking about if so.

Yes most carriers do not automatically unlock phones once the phone is paid off, although some carriers are starting to do that. Give the unlock service a try but make sure that you use the seller i suggested or the ones who offer premium service. When i quick searched ebay last night he seemed to be the only one but today found cheaper seller, universe.2018. Try this one if you haven't already ordered:. https://www.ebay.com/itm/Unlock-Cod...ium-Service-/283645621174?hash=item420a98b3b6
Just make sure the listing mentions premium service and that they support all imei because for V35 phones they have to look up special database that the cheaper services do not utilize.

Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.

Ohitstarik said:
Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.
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So I'm in the same situation as you except my phone is a cricket variant. Which seller did you use on Ebay? $7.50 one or $9.99 one? Thanks.

Ohitstarik said:
Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.
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My phone isn't asking for an unlock code. It's just not connecting to any mobile network. It shows an error in "call services" app in the notification badge. Did your phone do this? Or did it ask for an unlock code?

intervalchange said:
My phone isn't asking for an unlock code. It's just not connecting to any mobile network. It shows an error in "call services" app in the notification badge. Did your phone do this? Or did it ask for an unlock code?
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Unlock procedure would be same for Cricket version and one of the sellers I pointed in my posts above will work for you. Is your phone on AT&T/Cricket firmware? (It will show AT&T logo on startup), if it has already been cross-flashed to another firmware such as ULM or Fi firmwares, it will not show the popup for unlock code. You can't reflash AT&T firmware back on V35 because AT&T don't release their firmwares.
You will need to use Dev patched LG UP that you can get from ChazzMatt's post here (make sure you thank the OP): https://forum.xda-developers.com/showpost.php?p=76510671&postcount=168
to flash Mexican version of the software that you can get here: https://lg-firmwares.com/lg-lmv350awm-firmwares/
Then after phone setup, you can insert non-AT&T sim to enter the unlock code. After the phone is unlocked, you can flash any KDZ you like back and it will stay unlocked.

Android# said:
Unlock procedure would be same for Cricket version and one of the sellers I pointed in my posts above will work for you. Is your phone on AT&T/Cricket firmware? (It will show AT&T logo on startup), if it has already been cross-flashed to another firmware such as ULM or Fi firmwares, it will not show the popup for unlock code. You can't reflash AT&T firmware back on V35 because AT&T don't release their firmwares.
You will need to use Dev patched LG UP that you can get from ChazzMatt's post here (make sure you thank the OP): https://forum.xda-developers.com/showpost.php?p=76510671&postcount=168
to flash Mexican version of the software that you can get here: https://lg-firmwares.com/lg-lmv350awm-firmwares/
Then after phone setup, you can insert non-AT&T sim to enter the unlock code. After the phone is unlocked, you can flash any KDZ you like back and it will stay unlocked.
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I have a non rooted V35 on Android 9. Will this method work on Pie?

intervalchange said:
I have a non rooted V35 on Android 9. Will this method work on Pie?
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Your phone is unrooted but again as I asked above you need to make sure whether it is on AT&T firmware or not? This part is very important because if you are on AT&T version of firmware and not getting unlock pop-up, the person who sold you the phone may have used up all the 10 tries to enter the unlock code. After 10 failed tries the phone is permanently locked and you cannot unlock it even if you have an unlock code so no point in buying a code if it is hardlocked.
So to make it less confusing, if the phone shows AT&T logo when you restart, don't bother buying unlock code it won't work.
If phone doesn't show AT&T logo when you restart it, use the directions to flash Mexico region KDZ, finish setup after phone starts up, enter non-AT&T sim card in phone, a popup should appear, enter unlock code and phone will restart and will be unlocked.
Yes as long as you still have unlock tries left, this will work regardless of which firmware you are on. I think they only have Oreo on LG firmwares website for Mexico region but that doesn't matter, once you unlock phone, you can use LG UP to go back to your original firmware as the unlock itself is permanent. By the way use the DL partition option in LG UP when downgrading to Mexico region Oreo and then DL partition or Upgrade option to go back to your original firmware.

Android# said:
Your phone is unrooted but again as I asked above you need to make sure whether it is on AT&T firmware or not? This part is very important because if you are on AT&T version of firmware and not getting unlock pop-up, the person who sold you the phone may have used up all the 10 tries to enter the unlock code. After 10 failed tries the phone is permanently locked and you cannot unlock it even if you have an unlock code so no point in buying a code if it is hardlocked.
So to make it less confusing, if the phone shows AT&T logo when you restart, don't bother buying unlock code it won't work.
If phone doesn't show AT&T logo when you restart it, use the directions to flash Mexico region KDZ, finish setup after phone starts up, enter non-AT&T sim card in phone, a popup should appear, enter unlock code and phone will restart and will be unlocked.
Yes as long as you still have unlock tries left, this will work regardless of which firmware you are on. I think they only have Oreo on LG firmwares website for Mexico region but that doesn't matter, once you unlock phone, you can use LG UP to go back to your original firmware as the unlock itself is permanent. By the way use the DL partition option in LG UP when downgrading to Mexico region Oreo and then DL partition or Upgrade option to go back to your original firmware.
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Click to collapse
The phone is not on AT&T software. There's no logo of any carrier when it boots up. I have downloaded the LGUP software and am ready to go however I don't get the last part.
When flashing the KDZ, should I click on DL partition instead of the refurbish or upgrade option?