Hi folks,
I'm having this weird behavior with my Galaxy S4 LTE. The problem is that since yesterday, the phone is locked displaying only time and date, with no unlock options or other messages. If I reboot the phone, this "lock" screen -which I attach a photo of it with the post- is "always on top" and it's no possible to get around it.
I flashed and rooted a stock firmware and I've been using it for 15 days without a problem until yesterday. If I do a wipe/factory reset, the lock screen is still there, with and without SIM card. I have also tried to flash other ROMs like the pure Google 4.3 v2.1 and it's no working, the screen is still there. The mobile phone is brand-new and simlocked with Vodafone Spain.
Do you know if that's a locking or protection mechanism of some time?
thanks in advance!
TheEfrit said:
Hi folks,
I'm having this weird behavior with my Galaxy S4 LTE. The problem is that since yesterday, the phone is locked displaying only time and date, with no unlock options or other messages. If I reboot the phone, this "lock" screen -which I attach a photo of it with the post- is "always on top" and it's no possible to get around it.
I flashed and rooted a stock firmware and I've been using it for 15 days without a problem until yesterday. If I do a wipe/factory reset, the lock screen is still there, with and without SIM card. I have also tried to flash other ROMs like the pure Google 4.3 v2.1 and it's no working, the screen is still there. The mobile phone is brand-new and simlocked with Vodafone Spain.
Do you know if that's a locking or protection mechanism of some time?
thanks in advance!
Click to expand...
Click to collapse
it seems to be that the problem is that your phone is detecting a magnet sensor (the same as the SVIEW Cover Mechanism) because those information you see is what the SVIEW Cover shows up. Maybe hardware problem . . . (WHAT IM SURE IS THAT ITS SHOWING UP THE SVIEW SCREEN)
Solved
Hi folks,
Just an update. The problem was fixed by technical service. Full board change after an unsuccessful change of the sensors pack. Definitively a hardware problem. By the way, the technical service was great, in less than a week got my phone back and working.
TheEfrit said:
Hi folks,
Just an update. The problem was fixed by technical service. Full board change after an unsuccessful change of the sensors pack. Definitively a hardware problem. By the way, the technical service was great, in less than a week got my phone back and working.
Click to expand...
Click to collapse
I have EXACTLY the same issue, and have spent all day trawling forums looking for a solution. At this point, having found this tread, confirmation that the problem is a hardware issue will do me! I just wanted to say thanks.
Hi guys,
New owner of a S4 (GT-I9505 international) here with a problem. 2 days ago I noticed the screen wasn't rotating anymore. I used to rotate it portrait/landscape in applications like Camera or Internet (browser). The moment when it started to bother me was when looking at pictures with the phone in portrait and the image was landscape. Trying to rotate the phone didn't help. It was frozen. I called a buddy of mine who has some experience with Samsung devices and told me to verify the "Auto-Rotation" settings. It was all OK and enabled. Then he suggested turning the phone off and pulling out the battery and SIM card for 5 minutes and putting it all back. This didn't help either. Finally we got to the point where he told me to enter *#0*# in the Phone dialing application. As you might already know, this code gives you access to the "testing" hidden utility. There I tested all the options available. Everything was fine except for the Sensors and SensorHub Selftest.
In the Sensors section, all the tests failed, starting with the Accelerometer and ending with the Temperature. I uploaded screenshots taken during the tests. Please remember this started 2 days ago. Before this it was working perfectly. I don't recall making and major changes like updating any OS components or installing/running stress utilities related to sensors or device behavior. After doing some research online and reading about other people's similar problems I got to the point where I started to suspect a problem with the MCU (Micro Controller Unit). This component, according to Samsung, controls all the sensors and reads raw data from them without accessing the AP (Application Processor) this way extending the battery life. I believe the problem is here because it seems odd that none of the sensors are working all of a sudden. Can this component put the sensors into a sleep state and shut them down completely? Might this be the case here?
Below are the solutions I tried in order to revive the MCU and finally the sensors. I was all without success:
1) Turned off the phone and pulled the battery and SIM out. Put the back in after about 5 minutes. Result: sensors not working.
2) Reset to factory-settings from the settings option while the phone was in the working state (turned on). Result: sensors not working.
3) Rooted the phone, installed Clockwork Recovery, made a full system and applications backup and then installed custom ROM (two actually: PACMan, Google Play Edition (4.3)). I did this in order to exclude a problem related to drivers in the stock Samsung ROM, even if it was logical that Samsung being the owner and manufacturer of the device might have the "best" drivers and applications for inquiring the device components/sensors. I am aware this ended the warranty for me, but can I know it can easily be undone. Result: sensors not working.
4) Restored the original stock Samsung ROM. Result: sensors not working.
The utilities used for sensor testing were: Sensor Kinetics and Sensor Tester. Both can be found in the Play Store. On my wives phone, which is an old HTC Desire, both utilities picked up the available sensors and created graphs with the results. On my S4, I only got blank charts/graphics/results. In Sensor Kinetics for the Gyro for example, the message was "Waiting for the Gyroscope sensor...", just that, stuck.
If there are any other guys (or ladies!) out there who encountered this awful experience, please reach out and tell me if you found any practical solution, any other then just taking the device back to warranty. I'm open to any suggestions.
Best regards,
Andrei
Most likely a defective device ... can't you claim warranty and sent it back?
Sounds like hardware failure. This would be an issue for Samsung to solve.
Sent from my GT-I9505
AvelonTs said:
Most likely a defective device ... can't you claim warranty and sent it back?
Click to expand...
Click to collapse
Unfortunately I bought it second-hand and it does not have any warranty. I guess it's one of those moments I wish I had patience and gathered more cash to buy a new one from the store. Anyway, it's my bad luck. I had it working perfectly for weeks after buying it. I will use it like this for the time being..
i´ve got the exact same problem since yesterday...
i think i´ll take it to the shop for warranty
I've got the exact same issue. All sensors are having the same issue. None are working,
I found out because my camera app was not switching between landscape and portait any more. All pictures are saved as landscape...
Called Samsung Netherlands and they told me to wipe my phone (still latest original stock ROM) and try again.
Making a backup now using Kies... and will hard reset it afterward and check the sensors.again.
Probably not going to work... So I have to send it in...
darklord said:
I've got the exact same issue. All sensors are having the same issue. None are working,
I found out because my camera app was not switching between landscape and portait any more. All pictures are saved as landscape...
Called Samsung Netherlands and they told me to wipe my phone (still latest original stock ROM) and try again.
Making a backup now using Kies... and will hard reset it afterward and check the sensors.again.
Probably not going to work... So I have to send it in...
Click to expand...
Click to collapse
Hi there. I had same problem with sensors and MCU test failed, so i took phone to service. They said its hardware failure and replaced main board. Im picking phone tommorow and we will see...
Hi guys,
I took mine to a local phone service, not the official one, but they are an affiliate. They could not figure out exactly what the problem was so they replaced the logic/main board just for testing. It was all working fine. They called and informed me of the findings. Given the fact I don't have warranty for it, they suggested to send it to our main service in Bucharest where they have a more sophisticated testing equipment. It is possible to get a more precise answer regarding the defective component and maybe a less pricey solution to the problem. At this time, the only viable option is to get a new logic board in place, which is about to set me back 250 USD. I will get an answer from Samsung in Bucharest by tomorrow or the day after tomorrow.
I will get back to you with my final solution... hopefully something not so expensive
@darklord, @eweu: please post back you findings. Maybe in the future when some other unfortunate owner finds his way in here, will have a better understanding of whats on the plate for him.
Thanks,
Hard reset did not work as expected. Going to drop it off at a local official repair center....
S4 Sensors failing
I have the same problem with my S4 GT-I9505 device not auto-rotate, air gestures with gyroscope and accelerometer tests failing. S4 been back for 3 weeks to Samsung for repair came back and failed again after 1 week
KSal7506 said:
I have the same problem with my S4 GT-I9505 device not auto-rotate, air gestures with gyroscope and accelerometer tests failing. S4 been back for 3 weeks to Samsung for repair came back and failed again after 1 week
Click to expand...
Click to collapse
After installing some other ROM's and playing with different CSC's I have no sound and even no wireless and only Edge speeds on some ROM's. Restoring from backups, wireless came back and HSDPA+ also, but no luck with sound what so ever. Now, I have a tablet more or less. Thanks Samsung, this is great!
canaris1780 said:
After installing some other ROM's and playing with different CSC's I have no sound and even no wireless and only Edge speeds on some ROM's. Restoring from backups, wireless came back and HSDPA+ also, but no luck with sound what so ever. Now, I have a tablet more or less. Thanks Samsung, this is great!
Click to expand...
Click to collapse
Flashed I9505XXUDMH8_I9505OXXDMHA_BTU, sound and wlan working again. Previous problem with MCU/sensors still there.
i'm tired
canaris1780 said:
Flashed I9505XXUDMH8_I9505OXXDMHA_BTU, sound and wlan working again. Previous problem with MCU/sensors still there.
Click to expand...
Click to collapse
really i'm tired to solve this issue.
when i install new stock software the sensors work fine just a few minutes only yhen return to fail again.
i think its software issue and i'll solve it :good::good::good:
Sensors work again
:laugh: :victory:
Its work right now by itself
:crying:
after uploading the pictures its fail again
abdali_m2 said:
:laugh: :victory:
Its work right now by itself
:crying:
after uploading the pictures its fail again
Click to expand...
Click to collapse
I have the same thing here
all sensors are broken because of SensorHub BIN FW Version: AT0199999
then i try to update firmware with *#2663# it failed.
I have the same problem with my S4 GT-I9505.
Suddenly the device do not auto-rotate, and no air gestures with gyroscope and accelerometer are working.
The SensorHubTest end with FAIL.
Mid december I got one OTA firmware update and I didn't notice any problems first.
A few days after newyear I notice that my auto-brightness adjustment did not work properly.
Can't remember if auto-rotate didn't work when I notice the auto-brightness problem.
But finally I am here because I searched for sensors problems.
I did the SensorsHub Test with *#0*# and it ends with FAIL.
It seems that there is a problem with the 4.3x firmware.
With 4.2x all was fine.
Can anybody confirm my thoughts - that the firmware is broken and not the MCU itself?
What can we try? Downgrade? I read that one was lucky with "factory reset" but it didn't helped to revive the MCU of my device.
Thanks for reading
and answering
___
DK
Hi, i am a owner of a sch-i545 phone, and i have the same problem with the phone: no response of any sensor and a fail on test (or upgrade firmware) of the sensorhub.
At this time i was tried a lot of solutions: i was flashed stock firmware, custom firmware, and of course a factory reset (by the way, the first time with this problem was when i did it a single factory reset), its still broken the communication with the sensors.
I get back to life the phone when i upgrade the phone from 4.2 to 4.3 (sadly) and get lost when i update the binaries in super su (previously rooted with vroot).
Yesterday i give the phone to a technician (a close friend of another best friend), he will test the phone on this weekend to determine what is the problem to try to fix it.
When He fix this phone, i will post any news!
Regards.
remy1004 said:
At this time i was tried a lot of solutions: i was flashed stock firmware, custom firmware, and of course a factory reset (by the way, the first time with this problem was when i did it a single factory reset), its still broken the communication with the sensors.
I get back to life the phone when i upgrade the phone from 4.2 to 4.3 (sadly) and get lost when i update the binaries in super su (previously rooted with vroot).
Regards.
Click to expand...
Click to collapse
Thanks for your answer. I have hope that the next firmware will fix it.
What is strange that none of any reseller/privers know this problem. It seems that also Samsung has no knowledge about this special error.
Well if the next firmware didn't fix the problem, I can replace my model with a working one, that is what the guy at the phone shop offers to me.
___
DK
Same Problem Here
Hi guys, I'm new to this forum so be nice :angel:
I am having the same problem in that none of the sensors are working which indicates that it is a connection issue or the actual hub not working or the firmware and not the individual sensors themselves. I have thought about this and looked around and to me it seems like there are only 3 possibilities for the problem:
1) The SensorHub BIN FW Version is out of date and needs to be updated manually (not through *#2663 as it doesn't work)
2) There is a connection issue e.g. the cable from the sensorhub to the motherboard is loose or broken
3) The sensorhub is broken (not the sensors)
I will try to find the firmware files and see if I can do a manual update. If that fails I will open up the phone and see if the cable is connected/broken. If I still cannot solve the issue, I will have to take it to the shop and hope I can fix it off warranty (I bought it second hand)
Dan
shadowsoulxp said:
Hi guys, I'm new to this forum so be nice :angel:
I am having the same problem in that none of the sensors are working which indicates that it is a connection issue or the actual hub not working or the firmware and not the individual sensors themselves.
[...]
I will try to find the firmware files and see if I can do a manual update. If that fails I will open up the phone and see if the cable is connected/broken. If I still cannot solve the issue, I will have to take it to the shop and hope I can fix it off warranty (I bought it second hand)
Dan
Click to expand...
Click to collapse
Thanks Dan for your reply.
I assume that your S4 shows the same behaviour as my one and the phone is still working fine.
The sensorhubtest failed and your light sensor for automatic adjusting and the sensor for turning the display are not working.
What is really strange that I went to a vodafone shop in Hamburg and ask them if there is any other one having problems with the S4.
You know the answer? They where wondering and telling me that this is wierd and they heard the first time of such an issue from me.
I showed them the device and showed them how I test the sensors. *#0*# funny they didn't know this combo
I hope that you succeed and share your knowledge,
with best regards.
___
DK
Hi all.
Recently I have bought a X720 device. I have tried to add a new fingerprint (EUI OS) and the system returns an error after a low vibration (not a crash, something like "you have to erase your fingerprint first" but there is no fingerprint added). I'm trying with LineageOS and it doesn't work neither (something like "fingerprint cannot be added, try again or use another finger").
What can I do?
I really apreciate any help.
1. Where did you buy the phone?
2. Did you take a video of yourself unboxing the phone and testing out the different features for warranty purposes? If you didn't, that was your first mistake if the fingerprint didn't work on Day 1.
3. This is probably a hardware issue that you should have gotten on camera the moment it occurred. If you bought your device from LeEco U.S., you might be covered under a warranty. Banggood/Geekbuying/AliExpress/etc? Good luck trying to get them to take back the phone....
Always always ALWAYS document issues with a phone you imported from overseas or Chinese phones. A lot of them are produced quickly with cheap components and no quality checking or assurances.
1. Banggood
2. No
3. Could be. Exactly, the message is "fingerprint can't be stored, please remove an existing fingerprint". Is there a location where the fingerprints are stored? In the configuration panel there is no option to erase any fingerprint.
Thanks anyway
setshocker said:
1. Banggood
2. No
3. Could be. Exactly, the message is "fingerprint can't be stored, please remove an existing fingerprint". Is there a location where the fingerprints are stored? In the configuration panel there is no option to erase any fingerprint.
Thanks anyway
Click to expand...
Click to collapse
Flash all the ROMs and factory images you can EXCEPT 26s (or whatever the x720 equivalent is) to see if the issue is prevalent across all ROMs. Also use sensor-detection apps to see if anything is detected and use logcat to dump your logs here.
It certainly sounds like a hardware issue to me. You should have contacted Banggood the moment the issue came up, instead of rooting the phone....
Hello. Even though this mistake came to me. Are you solved?
Hi everybody! I'm new and I actually never posted anything before because I'm not a developer, only a very disappointed x650 owner.
The issue is this: I accidentally dropped the phone and the proximity sensor stopped working. I've already tested it and it seems to be broken cause the test stays frozen on 0 cm. This problem makes impossible to use the phone during calls because it stays fixed on black mode.
I know I could disable the sensor with root but eventually this model is not rooted yet. ( I want to thank the developers who are still trying).
So can somebody help me? The only solution I see is to change the sensor but I didn't find any spares.
Thank you!
Does anyone known how to solve this issue? It's a very dreadful problem for x650 owners.
Usually android gives this options in preference for callings, but eui doesn't.
Maybe I'm forgetting something.
Please help:crying:
I ordered my X6 on Lazada last January. It runs the global version for Nokia 6.1 plus OS. It was TA-1099 the same with its box but after upgrading to Pie, it changed into TA-1083 but all were good until after a few months. I have read a FB post about how to boost your cellphone signal and I was curious so I tried it. It was in the developer options. After doing that, I noticed that my fingerprint is no longer working so I checked my screen lock and the fingerprint option is no longer there. I tried to hard reset it once but to no avail.
In October, I had the charging port replaced in Glorietta 2, the official repair center of Nokia. I asked them to re-flash the Global OS for 6.1 plus if possible. The fingerprint option in the screen lock is still not there after collecting the phone.
Can someone please help me. I want to use the fingerprint. Thank you in advance.