Hi,
I dropped my DZ on the ground three days ago, and ever since it just hasn't been the same
It keeps dropping calls, it rebooted a couple times, and I had to restart it manually three times in order to get the GPS running. I keep calling people and can't get through, and also data is very unstable as I can get Whatsapp messages hours after they were sent to me.
I'm sure that issues started after dropping the phone, because it performed flawlessly for a couple months now, after flashing CM7.
Can I be certain that something happened to the hardware? probably the Radio chip?
Could it be helpful to reflash the ROM or the Radio or is it just a waste of time considering the issues?
Thanks for any advice, this is absolutely terrible
Best would be to do a complete wipe and reflash just to make sure, it's not to much hassle and then you'll know for certain if it's a hardware or software problem.
I was just wondering if anyone else has had this issue. Title related, it's how I rooted, and I've flashed some custom ROMs since then but it's happened before I did that as well as with every ROM I've flashed. I occasionally have an issue when conected to to 3G or 4G where my internet just won't load at all. Restarting the phone fixes the issue completely, but I'm left wondering if other data services such as call and text are also being affected during these times. I usually reboot my phone once or twice a day anyway, but I'm just wondering why this is happening, and if anyone else gets this issue, or knows a fix.
I'm having the same problem... I've wipe my while phone and put the same rom twice and it works in the beginning but after 2 days the problem starts again
I've had problems with random reboots since I got my Moto X Pure last November. I kept hoping that a software update would solve the problem, but so far nothing has helped. In fact is seems to be getting worse with updates, not any better. Since I have an unlocked bootloader I can't send it back for repair, so I'm kind of stuck, but it is really frustrating.
It only happens when I'm at work, and it doesn't matter if I'm using my phone, its just sitting on my desk or if it's in my pocket. It will just randomly reboot. And sometimes when it gets in this state it will just keep rebooting over and over and I have to force it to shut down. If I leave it for a while and then restart it will be fine for a little while.
I was very excited about the Moto X as I've always had good luck with Motorola phones in the past. It has a lot of upsides, but this constand rebooting has made me question going with Motorola.
If I could sovle this, I'd be happy to keep the phone, but at this point its not really usable.
Sorr that this is a bit of a rant, but I'm just really frustrated.
Could it be related to very weak wifi signal? In my case, at work, wifi was so weak that it killed the battery because it was always searching for a network and will always gets disconnected. I solved it by disabling the wifi when at work and only using LTE.
In your case, it's worse than killing the battery as it reboots, but maybe you could try to disable wifi to see if it helps?
Thanks for the idea.
I don't use WiFi at the office. We have pico cells in the office that give really good coverage and I don't use much data while working. But I'll try disabling WiFi and see if I see any difference.
Its so random that I've had a really hard time pinpointing the issue. So any ideas on how to find out the root cause would be much appreciated.
I am sorry to hear you are having trouble. My device also has an unlocked bootloader and has began to suffer random reboots. I get them at least once a day. It usually happens when I am pulling the device out of my pocket and the ambient [Moto] display is triggered. I am running the stock Motorola firmware (May), my device is encrypted, rooted with SuperSU, and running Xposed. Any similarities? I haven't had a chance to look at the logs.
Thanks for the idea to check my WiFi.
I've been experimenting for a while and it seems that it was related to WiFi. We have a certificate based authentication on a hidden SSID wireless network. I had set this up on an older phone and it was imported as part of my Google backup. But because I didn't have a valid certificate it kept failing and retrying and eventually it would cause a reboot. I "forgot" the network so that my phone would stop trying to connect and it's been a couple of weeks since I had a reboot. So at this point I think it has been resolved.
I've had problems with random reboots
I've also had problems with random reboots. I've thought it could be SD card related or to some interplay between the SD card and Sim card.
I have had this as well... although I replaced my SIM card (for an entirely different reason) and it has not recurred... Maybe coincidence, maybe not, but for most people it is a simple thing to do.
Yeah, random reboots here too. It is not ROM or Kernel related.
I thinking it is a hardware failure. I have 6 months to go until my contract is up, so I just have to put up with it for now.
Just started rebooting as soon as I connect to my WiFi hotspot.. Within a second of connecting, reboot. It was fine yesterday!
Never had so many issues with my phone!
Anybody having this issue lately? I'm on BSGJ version with Sprint. Seems like over the last couple weeks I've been having this problem where the phone randomly keeps disconnecting the location. Never had this problem before the update. Anyone know what could be causing this?
So i've bought my one plus 6t about 2 months ago and i've had this problem with the internet connection from the beginning. Basically after a period of using it (like 1 hour/1 hour and a half) the connection would stop working, completely... Wifi, data everything would stop working until i rebooted the phone and it got back to normal. After the upgrade to android 10.3.0 the problem seemed to be gone but i discovered later that it just "changed". Now sometimes the connection goes really bad (like doesn't even load a song from spotify) for like 1-5 minutes and than returns normal again; this loop can go on for a lot and it is really annoying.
I don't know what casued this problem in the beginning and why it's happening now. I think there might be a stock problem with the network card but i don't know for sure and i don't know how to check. I already reset the phone once (the partial one that keeps all the photos and data in the phone) after the 10.3.0 upgrade but the problem remains.
If someone knows how to fix this/why this is happening please help me, i really don't know what to do at this point.
I would do backup and factory reset if not you can send to oneplus centre but they will do that before any repairs anyway.
I have had a similar problem on 10.3.1 and at least 1 if not 2 updates prior to the this one.
What happens go for me though, is when at home, (haven't had it happen anywhere else), connected to wifi or not, the phone randomly loses all connection to my sim. It comes back almost instantly but still quite annoying and until this post I haven't heard of it happening to anyone else, not that I have come across, at least.
And I know it's not because of where I'm at in the house or anything cause I've had the phone a year now and the problem just started within the last month or so.
Insight on this would be awesome.
I have also noticed weird connectivity drops to no service and back. that only happens rarely and will restore i seconds. havent annoyed me that much that i needed to do something about it. I travel lots with train, and when this happens on train it seems to have more difficult to connect back. it does eventually but might be enough to drop streaming music from playing.
There is definitely something going on with Oneplus and APNs. (OP7 sms and mms issues etc)
I Recommend doing a full backup with Oneplus Switch and restoring factory defaults. Then you can restore backup. Most likely fixes issue that bad to same condition as ours. if it doesnt, take it to warranty.