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K. .. i just bought an htc wing on dec 17 2008... and at jan 21 2009... or 2day... it decides to stop working... i figure out that i had accidentally washed the phone.. what made it worse was that my brother dried it for like 5 minutes before he heard the clunk clunk clunk of the phone.....
Now im really screwed... I loved that wing.. it was my baby.. an expensive baby to replace. I called T-mobile wing and asked them if they would replace it.. (they dont know about the water damage) and they said yeah but if they found out about this they'd charge me $100.. . i cant do that .. .the only reason i have it is because it was free...
so i looked up some stuff on water damage.. turns out there's a litmus test.. i ripped it out... bury the evidence... but now what?... im sure theyll open it and find like a drop and go "ahah" and charge me that $100... i heard people dried it up for 24 hours and their phones would magically work.. but they would shut back down a couple of weeks later.. so i just dont know what 2 do. is there a professional cell phone fixer in the house?!?!
Some body help me!!!!
Removing the litmus test voids your warranty. You're screwed.
Get insurance. $5-10 per month. Then pay the deductable ($50, I think) to get a replacement phone. Tell them you got the phone for Christmas when they ask you when you purchased it (the reason is because they only insure phones that were acquired within the last 30 days).
well i dont know where u live but when my speaker broke i went to this website
http://www.picocircuits.com/
and i paid 20 dollars (+shipping)...they fix anything
kewal91 said:
K. .. i just bought an htc wing on dec 17 2008... and at jan 21 2009... or 2day... it decides to stop working... i figure out that i had accidentally washed the phone.. what made it worse was that my brother dried it for like 5 minutes before he heard the clunk clunk clunk of the phone.....
Now im really screwed... I loved that wing.. it was my baby.. an expensive baby to replace. I called T-mobile wing and asked them if they would replace it.. (they dont know about the water damage) and they said yeah but if they found out about this they'd charge me $100.. . i cant do that .. .the only reason i have it is because it was free...
so i looked up some stuff on water damage.. turns out there's a litmus test.. i ripped it out... bury the evidence... but now what?... im sure theyll open it and find like a drop and go "ahah" and charge me that $100... i heard people dried it up for 24 hours and their phones would magically work.. but they would shut back down a couple of weeks later.. so i just dont know what 2 do. is there a professional cell phone fixer in the house?!?!
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Okay, so I'm assuming you have tried to power it on and it doesn't respond? I had an old Tmobile MDA that I dropped in a sink full of water, and let it dry for about 4 days or so, (with the battery out of course) and it powered back on, and worked fine, with the exception of a couple keyboard letters were harder to push.
So, that being said, I would try to let it dry out as much as possible, (with the battery out), and then try to power up. If it doesn't work, it would prob be more expensive to fix, than find a used one on ebay.
Yeah... i Let it dry and everything... its still dead...
I think its now bricked.
Gamefan231... Thats in NY... i live in OK...thats too far away.. but thanks..
Anyway... i called them back.. and yeah. as someone else said.. im screwed.. the litmus thing is going to void.. but they told me the red mark would have done the same..
It was because i got it over christmas.. and that 30 days thing that i have warranty... but i guess i just missed it.. other than that i am screwed..
looking at about a $100 expense.. pretty good deal for a $400 phone.. but now im technically paying for it 2wice.. so anyway....
Never doing laundry again....
I called them. they're going to send me the new one and take the old one back. If they can fix it.. hooray.. if not..not-so-hooray..
So far i have liked T-mobile so im not going to ***** about them BUT someone told me that At & T does water damage... so.. for next time buyers.. thats a hint..
Thanks for all your Help
AT&T and T-Mobile have pretty much the exact same policies with regards to warranty and insurance claims. A "warranty" in this case, is the warranty that comes with the phone and is generally good for 30 days, 90 days, or 1 year, depending on the manufacture, phone model, and whether or not it's refurbished. "Insurance" is when you make monthly payments to your service provider (e.g., T-Mobile), generally $5 per month, and in exchange you are relieved of all liability on your phone, including theft, lost, abuse, etcetera.
T-Mobile and AT&T will both accept a water-damaged phone that is "insured." Water damage, however, will void your "warranty" with either company. That's why in my previous post I was saying to get insurance (which, according to T-Mobile's official policy, can only be acquired within 30 days of registering a phone with your account).
Yeah... I should have got the insurance.. just didnt think it was necessary
I had a similar event...I spilled a huge energy drink over my Wing. I let it dry for a while, but when I started using it the speaker electrical shocked my ear...and then it started restarting and freezing constantly.
so, I found the service manual...on here I think...and disassemble it, cleaned it out, put it back together and now it dosn't freeze anymore...however the wifi dosn't work. I think I forgot to plug a cable back in. I think I may try to fix it today actually.
have you tried to dissasemble the handset and clean it with a contact cleaner? that water can be horrible on your handset... Dip the boards in like acetone for a second and blow dry it.. leave it apart for a day or so and put it back together. I can not tell you how many screens I replaced on my MDA(4).. It helps with sticky keys to clean under the keypad..
if it is of any interest to someone, I beleive I have the original HTC manual for the herald and the MDA..
Just got my EVO replaced with what i was told a new one since within 30 days, i told the girl to let me first check to see if its refurbished but she insisted to activate it first since it is new. Well i go outside and ##768# and it is not refurbished but was activated one month ago, has 210 minutes and 87 calls with 700mg of data used, also a screen protector. I go back and the manager still telling me that its new but they just tested it. Once i told him it had a screen protector he admitted that the phone has been there for a month sort of for testing.
Can someone please tell me what did i get? Is this the floor model or someone else's phone? Not that many calls 87 but still not 0.
Seems like a floor model.
TheBiles said:
Seems like a floor model.
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Thats what i thought but i don't remember seeing screen protectors on floor models and can you make calls from them? Also it was activated on 6/30, one month after they came out.
maybe it was a 30 day return that didn't have anything wrong the phone..possibly from someone who worked at that store....who really knows....I would have passed on it though because they lied to you and said it was new and obviously it is not. But that's me, would be different if they were honest and gave you an option of waiting for 1 to come in or take this previously activated 1 now.
omg I would be livid. They gave you a used phone whether it was on their sales floor or someone else's pocket. If I were you I would make it clear to them you are not stupid enough to fall for their lie.
I hit ##786# on my replacement as the guy was doing some stuff on the computer before he activated it. I told him "oh cool, this is a new unit" and showed him the menu. He **** bricks for a second and said something about how he could get in trouble if someone saw the phone in that menu before its activated.. pfft, whatever dood
yea i would take it back and demand they give you a NEW phone. That clearly is a used phone.
This is happening to a lot of people and unfortunately to me too. Just dropped the phone about a feet and the lcd got roasted. Not a single scratch on the phone.
If you look online everywhere it says that this falls under accidental damage and will not be covered. Infact dell official forums has a post by rep where they mention this.
Was prepared to shell out money for buying the screen glass combo from the UK website, however I still called dell support to try my luck. To my surprise they offered to ship in an exchange unit. So waiting to get my new phone .
asahay said:
This is happening to a lot of people and unfortunately to me too. Just dropped the phone about a feet and the lcd got roasted. Not a single scratch on the phone.
If you look online everywhere it says that this falls under accidental damage and will not be covered. Infact dell official forums has a post by rep where they mention this.
Was prepared to shell out money for buying the screen glass combo from the UK website, however I still called dell support to try my luck. To my surprise they offered to ship in an exchange unit. So waiting to get my new phone .
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How long have you had your phone for? This method may not work for people who are out of warranty.
I bought the streak in january and the underlying assumption in the post was that you are still under warranty. Should have made that clear though
I actually just got my replacement for just that. Looked the lcd was leaking around the edges. Glass was fine. I dropped it just a few feet while the Sreak was in its Otterbox and it landed flat on its back. Not a scratch. Worked fine for the rest of the day, then when I woke it up the next day, it was pooched. It was only 2 months old. Called up Dell mobility and they shipped out a replacement, no charge.
Same thing happened to me but it was already my second streak. Dropped in otterbox so not one scratch anywhere. Told dell it happened mysteriously overnight while charging. At first she said the best they could do was an "out of warranty replacement" for $230!!!!!! Uhhh no thanks.. The $80 screens on ebay look more appealing for some reason... But that wasn't the case for me. She said "thats what my supervisor said". So I asked to speak with him, after 10 mins on hold she comes back and tells me they are just going to send a replacement. WOOOOOOT!!
Order was placed on the 18th at 5pm and it arrived THE NEXT DAY 19th! I'm really happy
I hope I'm never going to have to do this. My Streak's lcd started to bleed on the edges but went away slowly after approximately a month.
bricked_tab said:
I hope I'm never going to have to do this. My Streak's lcd started to bleed on the edges but went away slowly after approximately a month.
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funny how that works, mine has this problem and the longer it sits the less of a problem I have. This would be the 3rd time I would have to replace it and I figured i would just wait and see what happens. It seems to be self healing.
It's annoying as hell when you can't read texts on the edge of the screen. It's probably my fault- I repeatedly applied and reapplied a Zagg lcd shield then forced a silicon case on it.
My phone has also fallen on a wooden surface just recently, about a feet. I think the Otterbox Commuter case did it's job. Thank goodness the bleeding didn't come back nor the glass shatter. Fingers crossed this fragile phone lasts a long time.
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
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Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
dcallan said:
Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
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This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
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Click to collapse
i think the only mention that fell while it was raining, its what it ruined it for you, they assumed water damage, you should just said that you dropped and broke the screen. thats how they roll.
They said they would check it for water damage once it was received by the warehouse. They said they inspect every phone that comes back for the screen assurance program. Even if I wouldn't have said that it fell while it was raining, they would still see if it had water damage. I don't know if it does or not but there is no way to find out without sending it back in. When I do they can charge me $500 if it does.
00McD00 said:
This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
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Droid Turbo Screen Assurance FAQ's
Quote from the above website: "This one time replacement covers only a cracked display. If you have already received a replacement under this program or the device is found to have been subjected to other physical damage such as crushed or damaged housings, liquid damage, software or hardware alteration, it is not eligible for a replacement under this program."
"A cracked display refers to cracks to the outer glass/screen portion in the front of the device. Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage to the housing does not qualify for the Droid Turbo Screen Assurance program. If you re unsure if your device meets the qualifications, you can visit a Verizon Wireless retail store to speak directly with a sales representative."
"If your Droid Turbo has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, it is not eligible for a replacement under this program.
Note: Do not return your device under Droid Turbo Screen Assurance unless your damage is covered under this program. If you do, you ll be charged up to the full value of the replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection program. "
But the Verizon store sent it in, not you, right? Shouldn't they be responsible if they did not properly evaluate the damage? They can't charge you $500 for their mistake.
When I saw the screen assurance thing when I bought my turbo, it seemed too limited to warrant going without insurance. All it protects you from is if the screen cracks and nothing else experiences any damage. In my mind, this is only good for saving me the insurance deductible in such a cracked screen-only event.
First, they can actually replace just the screen. Second, if they didn't screen for other damage then any yahoo who had something happen to his phone would just crack the screen and ask for a new one.
I'm sure they'll fix the actual screen like they say they will then if anything is messed up past that it's on you.... because that's how it's written. A big selling point of this phone for me was that I can go case-less until i scratch up/crack this screen then I'll get my replacement and put a lifeproof on it.
They don't replace the screen or send your phone back in for you. They send you a replacement phone with a prepaid return shipping label and you are responsible for sending the broken phone back to "the warehouse" where they will analyze it and determine whether or not it qualifies for the screen assurance program. If not, you get charged for the price of a new phone.
Here's my experience with this whole thing. I dropped my phone in a puddle it was submerged for about 30 seconds. Put it in rice and it came back to life. Two months later I cracked my screen. Brought it to the VZW store, they ordered me up a new one after verifying some info. Two days later I had my refurbished phone and sent the damaged one back.
Haven't had any charges to my account. Doesn't seem like they check these returns too thoroughly unless you admit your guilt.
Sent from my XT1254 using XDA Free mobile app
Long as it isn't water damaged
I dropped mine ~3 weeks after launch. I got lucky that they didnt have a refurb available and received a brand new device. That being said my screen was shattered to the point of glass falling out of it, and the screen was completely black and didn't light up at all. Phone still worked, but was stuck in a bootloop at the droid logo and wouldn't even finish turning on. They still replaced it. I even forgot to send my old phone back for like 30 days, and they credited my account with the amount they had charged me the same day they received it back.
I am more worried about the "software modifications" section, since I had rooted my phone with moforoot. I returned it back to stock, so it shows "official", however the qe counter is still 0/1 which means it is not currently rooted, but was rooted in the past.
It has been about 5 days since I got notice that my old phone was received. Will have to see.....
I fail to see how rooting a phone can cause a screen to crack though
Verizon can quickly do a full reflash, so what do they care?
Don't say you dropped it
Last week I set my phone down on a rock to take a picture of a guy with his phone. When I came back to my phone, it looked like the wind had blown it, fell 2 feet, and cracked the screen. I called VZW Tech Support today, and when they asked me how it cracked, I said that I had dropped it. BAD MOVE! The rep then said that I had voided the warranty by dropping it, and couldn't replace it under the Screen Assurance program. I then asked for a supervisor, told her that I had misspoken and that I had not actually dropped the phone (which was true). She thought that laying it on a hot rock could have caused it to crack, because the manufacturer's defect has to do with the glass overheating and cracking.
So don't tell them you dropped the phone!
I got mine taken care of.. no issues.
i just requested mines, the order has been placed... i hope they dont bull**** me when they receive mines.
Whoever the rep was that says they won't cover it if it was dropped obviously doesn't know the program. They were probably just giving their standard response for other phones.
On the "software modification" issue, It has been over a month since I sent my phone back that I had rooted with MOFO and thankfully they have not tried to charge me for the replacement phone. So long as you revert any rooted phone back to stock it probably won't be an issue getting it replaced under the screen assurance program (though it's not a guarantee).
Is this program only for those who bought the Turbo straight from Verizon? I bought mine on Amazon because they had a better price than Verizon. Am I still eligible?
The FAQ for the Screen Assurance Program is here:
http://www.verizonwireless.com/support/droid-turbo-screen-assurance-faqs/
It doesn't specifically say it has to be purchased through Verizon, It just says it is for 2yrs from date of purchase of a new Droid Turbo.
On my s4 & note 3 that I had rooted before asking vzw for a replacement cause of various problems I had found after rooting both phones, I unrooted them & sent them back & had no problems with the replacement policy. So as long as you unroot the phone or brick it before sending it back they don't really care if it's been rooted before cause I don't think they really can tell cause the flag that gets tripped when rooting becomes untripped when you unroot your phone & as far as bricking your phone it then becomes impossible for them to tell if it's been rooted before.
So get this...
I JUST upgraded to the G5 after my G4 went into a bootloop of death.
I had my G5 for all of 18 days- (this will be important later in the story.)
After I left my sons pre-school class room having dropped him off Tuesday morning I was headed back to my car and heard a loud wooshing sound like a sprinkler turning on.
I looked down and didn't see anything- that's when I became aware of the burning in my back pocket.
My case was insulating my backside pretty well, but when I stuck my hand in to grab my phone it was BURNING HOT- I was able to grab it quickly and throw it to the ground where it proceeded to smoke and shoot out sparks and flames like a 4th of July fountain. The phone split into two pieces and burned all the way through the LCD. I was lucky that I wasn't driving yet or still in my sons class room.
I took the smoldering phone with me and headed to work.
As soon as I was able, I headed over to the sprint store where I'd purchased the phone just over 2 weeks prior.
They said that I would have to take it down to one of the repair center stores so it could be replaced.
I was able to get down there the next day on my day off- but when I got there they said because it was outside of the 14 day replacement window there was NOTHING they could do.
I had to contact LG on my own and I was able to get through on the live chat- but after we got all the info out of the way they said they would CALL me within 24 hours... They said they would CALL ME after my phone exploded.
So I ended up getting a burner phone in order to work with LG and they were finally able to get my a shipping label so I could send it off to them.
FedEx tracking says that they received it today- and depending on how long their "investigation" takes I should have an answer "soon." I don't know what they will do-
Needless to say I am super unhappy with Sprint and the way this whole thing went down.
Has anyone else heard of LG G5 batteries blowing up?
Nope had my g5 for about 6 months. I use it alot. Gps at work, music and youtube on with screen off. Gets hot a bit but nothing more than my old g3.
Bad support from LG hate them and this is my last LG phone ever.... My screen started get shodow and I sent 4 times each time about 10 days... Each time they fix things never broken, it's just a lies... One time they said sound chip, second time said power supply and software freezes... The dumbest support ever see in my life, I believe they are in Dallas, but good for them to made me will never by LG any more.
I'm sorry that they can't seem to fix your problem.
As for mine, not too much to update yet...
I have been able to get a couple updates from the support agents- as of right now it looks like they'll be sending me a new G5. There was a note about keeping the same IMEI as the broken phone which I thought was a little odd but nothing to really worry about.
I feel like LG has handled the whole thing as well as can be expected.
Of course I'd love to get reimbursed for the burner phone (and activation) I had to get or for the SD card/case and screen protector that were destroyed when the thing caught fire- but I know that I won't be.
I wish that there was a working root method for this phone but aside from that I am happy with the phone and I'll be excited to get it back.
I am REALLY tempted to leave sprint though...
I use g5 well for now.:crying: