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Verizon Note 3 here, I received the Lollipop ota today and thought no harm in taking it as I was already stuck without root on 4.4.4.
It worked ok for the first couple minutes, then a reboot, then same thing, about 5 minutes and a reboot. Sometimes ~2 minutes, seems using it in any situation made the reboots happen. I did a factory reset thinking that would clear things up. Unfortunately now it is even worse, as it's rebooting anywhere from the first touch to the screen, to about 15 seconds of activity, literally dozens of reboots.
I downloaded the update on my pc and installed via Odin hoping that the ota was just corrupted or some bad luck like that. Nothing changed at all.
It will idle after booting just fine, I just can't do much of anything, every touch of the screen feels like a roll of the dice. Every few reboots or so I can make it to settings maybe but haven't been able to actually change much of anything, not that it would seem to matter here.
I've flashed via Odin twice, cleared the cashe many times, factory reset 3 or 4 times. Am I screwed here? What else to try?
*UPDATE* I flashed back to 4.4.4 with Odin and no more issues. It appears that my device alone is completely incompatible with the new firmware.
I should also note that I tried airplane mode, safe mode, and removing the sd card with no improvements.
After hours of messing with this thing and nearly giving up, not half an hour after I post here for help, I seem to have found a solution, although hopefully not a permanent one. The problem was happening when I would touch the screen, not scrolling ever, but making selections. On a whim I turned off sound and bam, no crashes.
I would still love it if someone had some insight about this problem, or better yet a solution.
I'm not sure yet if it is just the keypress sound that is killing it, or all sounds. I never did have any issues with the stock keyboard clicks now that I think of it, only the menu press sound. In any case it's not every time it made the sound, just half the time or so. Anything anybody could add to this would be appreciated.
*Edit* Not a solution, but it did help.
Well it's not as stable as I'd hoped. More like before the first factory reset now, but still not good at all. The various sounds definitely trigger crashes quickly(menu options, volume pings, mp3 songs from sd card), but regular silenced menu presses do sometimes as well still. Phone also bootloops several times often before it can get booted stable and 100% always crashes immediately if I try to unlock the screen in the first 5-10 seconds after booting up. Not sure if I'll be able to call or text as it's too late to test that atm. I'll update tomorrow, any insight appreciated.
I would say a bad download but I don't remember if ODIN checks MD5 sums (pretty sure it does). I would do a full wipe and reflash the stock image with odin
I am 100% stock not rooted never been rooted 5.0 vzw and I have had a couple of reboots. Never ever had one on this phone before. My old note 3 was rooted but I got this replacement after the root exploits had all been closed.
ehh not all have been closed
What is the root exploit for Verizon Note 3 with 5.0?
recDNA said:
What is the root exploit for Verizon Note 3 with 5.0?
Click to expand...
Click to collapse
None at the current time but CVE-2014-8609 seems like it could be some use
I spoke too soon when I said the phone was usable now. At best 5 minutes of light use as anything seems to crash it now. I did get a fresh image and used it with Odin with exactly the same result which makes me think its my phones hardware or something. Just seems crazy that it was working just fine before the update. The reason I pushed to 4.4.4 and lost root is because my phone suddenly started an issue where it would crash when making or receiving calls. It wasn't caused by any new apps or anything, just out of nowhere. I tried everything then updated as a last resort, carelessly I went to 4.4.4 instead of staying at 4.4.2 and lost chance of root, but it solved the problem I was having. I wonder if the issue is related somehow.
I was able to odin back to 4.4.4 and it's working fine so far, I assumed that you would not be able to revert back like the last ota and just tried it as a nothing to lose last effort. This is very important news to anybody that is having major issues with 5.0. Maybe, just maybe I'll try it again if they make an update patch for reported issues.
But for now, 4.4.4 it is for me.
VZW Note 3 update to Lollipop
I just finished the Lollipop update and my phone is working great for the past 30 minutes. Seems a little slower then usual but have had no issues besides my phone locking up after downloading the update, may have been due to my phone running down to 14%, but after removing the battery for 20 secs and putting it back on, phone came back on, I plugged into charger and started the update. Will post later if I have any issues.
I have been trying unsuccessfully through odin to downgrade but it keeps failing in odin, I downloaded the official firmware from sammobile.
Just curious if u r tried reinstalling newer odin? Try different USB port and cable. At this point maybe even try different pc if u have access to 1
Hi,
My N910F has recently been acting weirdly. It either randomly reboots itself, or just freezes for several seconds when switching screens or scrolling/tapping buttons. This started a couple of weeks ago on stock 5.0.1 (this version, I think) running Emotion kernel. This was running fine for a while; I didn't flash any new mods during this time, although I did switch between AEL kernel and Emotion once or twice without much success.
Thinking it was just one of those situations that called for a clean slate; I backed up my important stuff, booted into TWRP to wipe all partitions, then flashed stock 5.1.1 via Odin (this version, which I'm currently running). But even before I rooted it once again the phone was displaying the same aforementioned symptoms, both during and after going through the built-in setup wizard. This behaviour continued after flashing TWRP and AEL kernel v8.2, which I'm currently on at the moment. If it makes any difference I've also noticed that the lower my battery level, the more often it reboots itself. The battery level also "yo-yos" sometimes, usually at lower levels.
I've uploaded the relevant logs as advised elsewhere for anyone who can decipher them, as I otherwise don't know what to look for. This includes my last three kmsg dumpstate logs (just in case it's a slightly different cause each time), as well as my logcat and dmesg files (whatever they are lol) which I got using the SysLog app.
Any help would be appreciated, and if you need any more info please let me know.
Thanks .
*bump*
I have the same problem. Help would be highly appreciated. : )
*bump*
[UPDATE]: Once or twice when it's crashed as above, it would try and boot again but then reboot into download mode with the following text at the top of the screen above all the other info:
Code:
Could not do normal boot.
ddi: mmc_read failed
If I then pull the battery and turn it on again, it boots up as normal (at least until the next crash). Is this something that can be fixed with a fresh flash in Odin (or some other method), or is my phone on the way to its death?
Got the same issue + loses Wifi password after random reboot. Sent the phone back to the operator I bought it from 1 week ago and they did a repair. They replaced the USB-flex, did a firmware upgrade(?? ..was already updated to latest) and sent it back. I got it this morning and at first the phone now works fine and no more "mmc_read fail". But after some time the random reboots started again. Not so often now but still 4 times over the day and twice the wifi-password is lost and I had to retype it. Now I'm on the fence and just waiting for the first mmc_read fail" to happen before I complain and send it back for a second repair. I can not imagine this beeing beeing other than a hardware fail coming from a weak spot on the phone. I got the impression many people has the same issue and it really comes to life after upgrading to 5.1.1.
I also think the problem at the service shop ist that they just do a quick system test on a clean wiped phone and can't find the issue and think the phone is fine. After reinstalling my 200 apps and setting up my phone all over again, the workload causes the issue to reappear and I now have to ask the service shop for a deeper check. They accepted this as a warranty fix all though my phone has a knox trip (0-1)x4...
I've also faced random reboots on Lollipop. How i solved that? Simple. I downgraded to Kitkat. Lollipop still having lots of battery drains and bugs even on 5.1.1
[UPDATE]
I've decided to go through my network provider to get a replacement sent out to me, which they were happy to do after going through their line of questioning over the phone ("have you tried turning it off and on again", "did you try taking out your memory card and see if that helped", "did you try doing a factory reset", etc). They say it will get here tomorrow so fingers crossed for the replacement.
The ddi mmc_read fail has not reappeared yet..
It's strange.. Lately the random reboots are not wiping my wifi passwords anymore, but now after every random reboot the multiwindow is enabled and I've got to untick it in quick settings..
Latest: It seems that the random reboot may come from heavy account sync workload. I did have 5 Google accounts syncing on my phone + 6 excange accounts and when i disabled syncing alltogether the phone ran a lot smoother and the reboots stoped. So i deleted all Google accounts except my main account and for now thing seems to be fairly stable. I've also uninstalled all for me unimportant 3'rd party apps, reducing 3'rd party app count from aprx 200 to 150..
If things develop further I'll come back with more
Sent from my ****in' phone!
Thanks fot starting this thread Jointfcfan...i am using 910P and have same issue of your post 1 and 4!!!!
Loosing hope on Samsung, it is really frustrating...
Tried cleaning cash, dalvic, reboots, on latest 5.1.1 k version...frozen all not neede games and apps ...only 1 google and 1 exchange account no auto sync
At next stage while rebooting it sometime going an error stating kernel panic and i have to pull battery to restart
Replacing USB-flex board at service shop has cured the "ddi. mmc_read fail" boot issue for good.
So to me it seems that when many people experiences this, the USB-flex board may have a built in design flaw making it a weak spot on the Note 4.
Also I found that the phone works A LOT smoother if using Nova launcher instead of TW. Random reboot count is way down and phone works almost normally. Still some lag, mostly when unlocking screen, but reboots happens only 2-3 times a day now. Still random rebooting enables "multi window" option every time..
I've also rooted the phone now using CF-autoroot. I've flashed Philz CWM recovery and using it to install Wanam Xposed. So now I can run Greenify properly in Xposed mode and automaticly hibernate apps including system apps..
NB! Be aware, flashing root and custom recovery trips Knox counter 0x1 permanently and MAY void warranty
I have also mailed my operator asking them to take in the phone a second time for check/repair, alt. replacing the phone. I guess when they did system check 1st. time without issues after replacing the USB-flex, it was done when phone was reset to factory and under no significant workload.
Sent from my ****in' phone!
Hi,
I am reading from time to time here at xda about random reboots issue with ZUK Z1, so here is my short story.
I am the user of ZUK Z1 since last year at the time there was only COS12.1 and CM12.1 available. The phone was working great for the first few months, no single random reboot, even with heavy usage and tons of root tools like xposed framework, greenify (with exp. mode), amplify and other experimental tools etc. Rock solid stability, CM12.1, ZUI, COS12.1, no matter which one.
Some day, somewhere beetween feb/march this year I started to see occasional random reboots, sometimes once a week and sometimes three times a day. After the last one of this random reboots, the phone refused to boot. No recovery mode, no charging screen, no fastboot, even no access to qualcom recovery port for use with QPST and QFIL tools.
Tried to drain the battery and charge again with no success, tried to soft-restart by power button - no success. The thing that helped after phone sitting on desk for next three months, was to dissassembly the phone and reconnect battery. After this, the phone boots up again, bot the random reboot issue is back, no matter CM12.1, CM13 or COS12.1
And now the questions time:
The question is, is this a software issue after some of the updates or hardware issue?
Are there users with the random reboots problem with the newest firmware?
How to debug and catch this random reboot on the logs without ADB connected to see what is going on?
What have i done to fix the issue:
- reflash phone many times with different versions of COS12.1 and CM13
- flash fresh .zip from recovery
- flash directly from fastboot with official COS images the support page
- fsck, partirion check for errors, etc.
- formated phone by QFIL tools
- tried to track the problem from logs, but so far no value information are stored after reboot
What i am going to do:
- install ZUI 1.6 to verify that the issue comes back
- as much as i can, use the device with ADB logcat connected by cable, to catch the occasional reboot
- recompile kernel with enabled options to store crash reason after reboot ( kernel pstore feature or last_kmsg )
I am in the same situation as you, investigating....
Please update your results, very interested to find if software or hardware problems....
Thank you.
Carlos
Are you restoring apps after you flash your phone? If so, try not to. Just install basic apps you need and see if problem persists, since Google restores app with it's data.
Phone rebooted in recovery, so I think it's a hardware problem.
Phone is traveling to China again.
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Fenomen007 said:
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Click to expand...
Click to collapse
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
errecez1 said:
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
Click to expand...
Click to collapse
I love everything in that zuk so hope it won't brick. When it happen i will just chargeback money from gearbest
Hello,
I'm in the same situation !
My phone randomly reboots and also freeze (have to do an hard reset).
Have you find any solution ?
I am also having this issue... I will probably send it for the warranty. I have tried a few different roms, even restored back to CyanogenOS and the reboots continued...
I got mine since October, haven't had any reboots so far.
I'm running the latest update from cos without root or custom rom.
Seems like a hardware issue to me, I have tried everything software side.
same issue
I'm also having the same issue,any fixes??
Random reboots just stopped happening on my device a week ago. Before that I was trying different ROMs and flashed different versions of TWRP but the reboots were still happening. Then the reboots just stopped from happening and now everything is working perfect. I think it is a hardware fault. Probably some electronics (cables or what not) on my device are now having contact but were not having it before, I don't know. But if you are experiencing rebooting issues, just send your phone to the repair.
Any fix to this?
Whenever I do dirty flash, my zuk z1 random reboot twice a week. It is highly recommended to do a clean flash if you want to avoid random reboot.
Clean flash = No random reboots. @sebeqone
I've been given an OP2 64GB as a project from a friend to try and return to stock and working. It was running a custom ROM which wasn't working particularly well, so I did the full reload to stock 3.0.2 via the Qualcomm download described here by @fareed_xtreme which downloaded okay, booted up, and the touchscreen seemingly didn't work. I've come across that before where there's been driver or firmware mismatches, but then I realised that if I held my finger on the screen for between 2 and 4 seconds, it'd start responding, right up until I let my fingers up off the screen. I could do multiple scrolls by adding a second finger to the mix, and it'd keep responding until I let go, at which point I'd have to hold down for another 2-4 seconds to make it do anything. The digitiser is fine, I enabled the overlays in dev tools (painfully clicking item by item!), and it shows the traces fine. They don't show up at all as screen presses until said delay happens, which is very odd. It also responded fine in the recovery, which was plain odd.
After a while, I tried returning it to 2.2.0 courtesy of @fareed_xtreme's other guide, which then worked fine, booted up, had 2.2.0 installed, touchscreen worked fine. Did notice the baseband version claimed it was unknown, though I'm unsure if this was related to me having no SIMs in it. It did initially offer me an OTA upgrade to the latest Marshmallow, which I allowed it to do, and promptly had the same issues again.
I've tried flashing various ROMs - Resurrection Remix etc, to find they've got the same problem. Any Marshmallow-based ROM seems to suffer from this weird input lag. The capacitive buttons are fine, it's just the display. Also, weirdly, it works if I touch the screen just as I wake the phone with the power button - so I can hit the power button and immediately swipe the lockscreen off, but then it reverts to the previous behaviour.
I've tried re-flashing the firmware for the various ROMs (matching with the installed ROM obviously). I've also repeatedly wiped the system/data/cache partitions etc, and have backups of EFS via TWRP saved off the phone. I also spotted two threads on the OnePlus forums describing this exact issue here and here, both with no solution. I also noticed people have had similar issues long ago when they tried installing H2OS and then returning to stock, without doing the full qualcomm download, but they seemed to be mostly solved with the full ROM reload and a cache wipe.
My next step is to flash back to 2.2.0, and incrementally upgrade with the OTAs, see if it works, but I suspect the second I make the jump to 3.0.2, I'll lose the touchscreen again. I've left it OEM unlocked, and got TWRP and original recoveries available.
To be honest, worst case, I just reflash the phone back to the final 2.x version, at least it actually works then, but... I'd really love to know why I can't fix this, and what the actual issue is, if anyone out there knows. There doesn't seem to be much on here in the way of people experiencing the issue - either that, or my search-fu has repeatedly failed me. My gut feeling is something kernel/driver related, but I don't understand why it wouldn't get fixed with the full firmware download via QC.
Help me, XDA, you're my only hope!
N2A said:
I've been given an OP2 64GB as a project from a friend to try and return to stock and working. It was running a custom ROM which wasn't working particularly well, so I did the full reload to stock 3.0.2 via the Qualcomm download described here by @fareed_xtreme which downloaded okay, booted up, and the touchscreen seemingly didn't work. I've come across that before where there's been driver or firmware mismatches, but then I realised that if I held my finger on the screen for between 2 and 4 seconds, it'd start responding, right up until I let my fingers up off the screen. I could do multiple scrolls by adding a second finger to the mix, and it'd keep responding until I let go, at which point I'd have to hold down for another 2-4 seconds to make it do anything. The digitiser is fine, I enabled the overlays in dev tools (painfully clicking item by item!), and it shows the traces fine. They don't show up at all as screen presses until said delay happens, which is very odd. It also responded fine in the recovery, which was plain odd.
After a while, I tried returning it to 2.2.0 courtesy of @fareed_xtreme's other guide, which then worked fine, booted up, had 2.2.0 installed, touchscreen worked fine. Did notice the baseband version claimed it was unknown, though I'm unsure if this was related to me having no SIMs in it. It did initially offer me an OTA upgrade to the latest Marshmallow, which I allowed it to do, and promptly had the same issues again.
I've tried flashing various ROMs - Resurrection Remix etc, to find they've got the same problem. Any Marshmallow-based ROM seems to suffer from this weird input lag. The capacitive buttons are fine, it's just the display. Also, weirdly, it works if I touch the screen just as I wake the phone with the power button - so I can hit the power button and immediately swipe the lockscreen off, but then it reverts to the previous behaviour.
I've tried re-flashing the firmware for the various ROMs (matching with the installed ROM obviously). I've also repeatedly wiped the system/data/cache partitions etc, and have backups of EFS via TWRP saved off the phone. I also spotted two threads on the OnePlus forums describing this exact issue here and here, both with no solution. I also noticed people have had similar issues long ago when they tried installing H2OS and then returning to stock, without doing the full qualcomm download, but they seemed to be mostly solved with the full ROM reload and a cache wipe.
My next step is to flash back to 2.2.0, and incrementally upgrade with the OTAs, see if it works, but I suspect the second I make the jump to 3.0.2, I'll lose the touchscreen again. I've left it OEM unlocked, and got TWRP and original recoveries available.
To be honest, worst case, I just reflash the phone back to the final 2.x version, at least it actually works then, but... I'd really love to know why I can't fix this, and what the actual issue is, if anyone out there knows. There doesn't seem to be much on here in the way of people experiencing the issue - either that, or my search-fu has repeatedly failed me. My gut feeling is something kernel/driver related, but I don't understand why it wouldn't get fixed with the full firmware download via QC.
Help me, XDA, you're my only hope!
Click to expand...
Click to collapse
I would suggest you to open a ticket with OnePlus Support (Live Chat). Inform them of the touchscreen scenario (Do not mention about the Quallcomm Flashing or they may start giving you a hard time for taking matters in your own hands). They will schedule you for the process and hopefully, they may be able to resolve it possibly with a newer Stock Reset.
Cheers, I'll give them a shot!
Unfortunately got no dice there - they reflashed it with OnePlus2_14_A.27_161227 (annoyingly, didn't get the decrypted files due to a screwup with my file mirroring), but still had precisely the same issue, up-to-date, no working touchscreen. If I can't get it working, it's not the end of the world, it's more annoying me that I can't figure it out... suggestions of a ROM to flash that might work would be most welcome!
Hey guys, I've encountered a thorny problem on my wife's N910T3, and am running out of ideas about what this could be... so, could really use some help.
Some background: The phone's been working fine for over a year of ownership, mostly on the stock ROM, which gets pretty laggy at times. A few weeks ago I installed a custom ROM (the Acapolypse-X N7 port) to improve performance, and for the past few weeks it's been working perfectly fine on the custom ROM no problem.
Today, when my wife went to check Twitter, the phone crashed and started bootlooping. I had seen a similar issue on my Note 3 before (which turned out to be a specific issue with the kernel I was using), so I figured I would just go into recovery, flash a different kernel or at worst, do a clean install of the ROM.
That's when things started getting weird: The phone would crash while INSIDE recovery during ROM installation (I've never seen a phone crash inside recovery before...) After failing to successfully flash a ROM or, even in cases when it succeeds, fails to boot, I decided to do a full flash back to the latest unmodified stock ROM (since I couldn't find an ODIN-flashable image to download, I used Samsung Kies for this - typically this resolves any kind of left over from previous installations).
On the first attempt, it succeeded - the phone booted into the stock ROM and I was able to start customizing settings. Figuring the issue has been resolved, I went ahead and attempted to root by flashing TWRP through ODIN, and that's when the phone went back to rapidly bootlooping again (it reboots every 2 seconds, I can't even get into recovery when this is occuring). The only way I can return to Recovery is by flashing it again in ODIN (typically this trick will only work once; upon rebooting the phone after that it is prone to start bootlooping again).
Based on the symptoms I suspected the NAND going bad. However, I receive no emmc read/write errors during flashing - all write operations in ODIN results in success and my friend even ran a full storage check via ADB and this phone just doesn't seem to have any bad sectors (I almost wish it were since that would resolve the mystery).
Anyone have any ideas what may be the problem? I have a decent amount of experience installing custom roms on my phones and troubleshooting installation issues, but I've never seen anything like this (crashing/bootlooping directly inside recovery).